Remote 📨 Support Jobs

Tasks

• Development of product documentation: API specifications, integration guides for clients, procedures, manuals;
• Development of internal documentation for development, DevOps and QA teams: description of systems and services, description of architecture and infrastructure, specifications and architectural solutions, description of processes;
• Collecting product information: interviewing development and DevOps teams, interacting with the product, reading code.

Our expectations

• High level of written English (at least B2);
• Understanding the principles of working with markup languages (Asciidoc, Markdown);
• Experience with the command line and git;
• Profound knowledge of IT or the ability to quickly master an unfamiliar subject area;
• Striving to systematize and optimize your activities.

Will be a plus

• Understanding the specifics of academic and business styles.

Additionally

• Willingness to discuss relocation to Georgia;
• The ability to work from anywhere in the world.

Responsibilities:

• Checking photo-control car profiles and performer avatars

Requirements:

• Good verbal and written communication skills
• PC knowledge at the confident user level;
• Availability of a stable high-speed Internet, personal computer or laptop, a headset;
• Developed communication skills;
• Initiative, independence, focus on results, and the ability to bring things to a close;
• Ability to work with large amounts of information, multi-tasking;
• Friendliness, tactfulness and resistance to stress;
• Perseverance, patience.

We offer:

• Work schedule 2/2 08:00-20:00, 20:00-08:00
• Employment in accordance with the Labour Code of the Republic of Kazakhstan
• Fixed salary
• Remote working format

As a Junior Support Agent at SOAX, you will be responsible for the first communication with potential clients, qualifying leads, and transferring clients to the appropriate team depending on their needs. It is essential to create a super-impression from communication with us to make sure our clients feel valued and heard.

You are our ideal candidate if:

• You are a proactive person and passionate about Customer Service;
• You are fluent in English and Russian;
• You have excellent writing skills
• You are creative and enthusiastic in communication with the client;
• You are ready to go an extra mile for each client;
• You are able to build long-term relationships with clients and make them happy even in the toughest times.

What we can offer?

• Four-day workweek & flexible working hours. We don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else.
• Remote-first location policy which allows team members to live where they choose and change their location while working at SOAX.
• 4 weeks of vacation per year + 5 additional holidays-on-demand (all paid in full).
• Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh challenges every day. We're a fast-growing startup, and we have big goals! You can help us achieve the next milestone in our journey.
• At SOAX, you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books.
• We know money talks, so we offer a competitive salary and benefits in GBP.
• Great team of enthusiasts to work with; we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive :)

Who we seek:

We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.

What you’ll do:

• Handle administrative tasks such as account creations and license generation
• Be involved in case follow-up and case reviews
• Help develop Customer Care processes
• We will be offering the potential for career growth with BigID

What you’ll bring:

• Passionate and empathetic to customer needs and urgency
• Salesforce and Jira experience would be nice to have, but not required
• Ability to context switch quickly
• Ability and willingness to learn new technologies

We are looking for a Customer Support Agent who will be an intermediary between our company and our clients.

What you will do:

• Consult clients via live chat, email, and phone;
• Investigate customer problems deeply and provide creative solutions
• Communicate with other departments, exchange information with them to solve our clients’ problems;
• Provide reports and observe abnormal events on the shift;
• Resolve disputes and conflicts with clients;
• Work with CRM system;
• Assist colleagues from different teams.
  

It's a match if:

• You speak English fluently;
• You have excellent communication skills and quick and efficient problem-solving abilities and can find an approach to all types of people
• You have excellent customer service skills: you are accurate, responsive and tech-savvy
• You are ready for combined shifts - night and daytime.

Actually, no matter what experience you have — we will teach you everything. The key here is your readiness to learn and diligent and responsible mindset.

Nice to have:

• Work experience in customer support or sales;
• Hebrew (from A1-A2)
• Experience with any CRM or ERP (preferably Zoho, Priority)
  

We offer:

• 8 hours shifts (day, evening or night time), 5 days a week
• Fully remote work and flexible schedule
• Opportunity to work with the US market
• Tools and resources necessary for support
• Competitive salary and paid vacation days
• Expertise development and training
• Friendly atmosphere

Responsibilities

• Customer communication via Helpdesk (Jira) or video calls (Google Meet).
• Identify customer problems, research, and escalate them to the right team
• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Covering regular cases with documentation
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
• Being an expert on Improvado products behind our customers
  

Requirements

• Bachelor’s Degree in computer science, data analytics, statistics, or information systems
• Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
• Advanced or fluent English
• Good communication & verbal thinking skills
• Ready to learn a lot and not afraid of constructive feedback
• Eager to talk with customers and help them with solving difficult cases
  

Nice to have

• Working experience as a Technical Support Engineer, Data Analyst, or similar
• You have worked in a consulting-like organization or digital marketing agency
• Knowledge of marketing analytics
• Experience interacting with customers across different organization levels
• Basic knowledge of ETL/ELT concepts
• Experience with BI tools like Tableau, Google Data Studio, or PowerBI
• Linux console understanding
• Experienced with Postman
• Familiarity with ELK stack
  

Why Improvado?

• Base Salary: up to 1k USD Gross
• Opportunity to skip standard internships and start working long-term immediately
• Remote OK (with flexible working hours)
• Strong product/market fit: marketing data product for US-based enterprises
• 27 calendar days of vacation
• Holidays according to the US calendar and additional days off
• Ideal time & stage to benefit from companies growth - just got Series A :)
• Extremely fun & open startup environment
• Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
• Chance to get the company's stock options in the future

About Whizz:

Whizz is a rapidly growing NYC-based mobility fintech company that offers monthly subscription-based services for last-mile vehicles to delivery drivers and businesses. Our mission is to help the fast-growing and underserved segment of gig workers acquire and use expensive equipment to boost their profits. We currently offer e-bikes rental/rent-to-own/sales services, but our vision is to expand to other types of products and services in the future.

Why we’re seeking a Customer Service Team Lead:

As Whizz continues to grow, we are seeking an experienced Customer Service Team Lead to join our team. As a key member of our team, you will be responsible for managing our customer service team to ensure that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction and retention by developing and managing schedules, distributing tasks, and ensuring that our team is providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, and have experience managing teams in a fast-paced environment, we'd love to hear from you.

Responsibilities:

• Manage and lead a team of 5+ remote Customer Service Representatives (CSRs).
• Oversee incoming leads and conversion of leads to customers through phone calls, chats, and messengers.
• Develop and manage schedules for the customer service team, ensuring that we are adequately staffed to handle incoming inquiries across all channels.
• Distribute tasks among customer service representatives on a daily basis, ensuring that all inquiries are handled in a timely and effective manner.
• Develop and adapt scripts for customer service interactions, ensuring that our team is consistently delivering high-quality support to our customers.
• Manage the settings of software used for customer service, including chat platforms, phone call software, and CRM systems.
• Communicate with tech support of this software when needed to ensure the smooth operation of our customer service channels.
• Develop and maintain a comprehensive knowledge base for customer service in Notion, ensuring that it is regularly updated.
• Prepare daily, weekly, and monthly performance reports and use this data to continuously optimize our operations.
• Provide leadership and guidance to the customer service team, developing their skills and capabilities and fostering a positive and productive team environment.
• Collaborate closely with other teams across the organization, including marketing and operations, to ensure that we are providing a seamless and high-quality experience to our customers.

Requirements:

• 1+ years of experience in a customer service role in a supervisory capacity.
• The ability to work on the EST time zone schedule.
• Experience working with remote teams and managing customer service operations.
• Strong communication and interpersonal skills.
• Knowledge of customer service software and tools, such as Zendesk, Hubspot, Front, Intercom or other.
• Fluency in English is required; knowledge of Spanish is a strong advantage.
• Ability to analyze data and performance metrics and make data-driven decisions.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Excellent problem-solving and conflict resolution skills.
• Strong leadership skills, including the ability to motivate and coach team members

What we offer:

• Competitive salary of $2,000 per month plus KPI bonuses based on performance
• The opportunity to work remotely.
• Ongoing professional development and training opportunities to further advance your customer service skills and career growth.
• Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.

We are committed to providing our employees with the resources and support they need to succeed in their roles, and we strive to foster a positive and inclusive work culture that values diversity, creativity, and collaboration. Join our team and help us revolutionize the delivery industry with sustainable and accessible last-mile transportation solutions.

We are looking for support agents who reside in countries belonging to the Central/Latin American time zones.

We require:

• proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
• impeccable writing and communication skills;
• attention to details and a desire to understand the subtleties of the tool;
• stress resistance and the ability to respond politely to criticism;
• experience in technical support and a basic knowledge of HTML, CSS

You will:

• work in a team, share tasks and participate in meetings;
• handle user requests: answer both general questions and reproduce users' work in Readymag;
• write about new features for the Help section;
• describe bugs;
• submit reports to the development team for repair.

You will get:

• Remote work;
• 7-hour working day including 1-hour break;
• 28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

‍

About The Role

Improvado is seeking an ambitious and driven Intern/Junior Technical Support Engineer to join our Support Team. If you're a self-starter looking to jump into the tech or data world, this is the perfect opportunity for you! With a technical Bachelor's Degree, basic knowledge of SQL, and advanced/fluent English, you'll have the chance to learn the marketing analytics domain and grow your career within Improvado. This is a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment and to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future. Apply now and take the first step in your career journey with Improvado!

Responsibilities

• Customer communication via Helpdesk (Jira) or video calls (Google Meet).
• Identify customer problems, research, and escalate them to the right team
• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Covering regular cases with documentation
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
• Being an expert on Improvado products behind our customers
  

Requirements

• Bachelor’s Degree in computer science, data analytics, statistics, or information systems
• Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
• Advanced or fluent English
• Good communication & verbal thinking skills
• Ready to learn a lot and not afraid of constructive feedback
• Eager to talk with customers and help them with solving difficult cases
  

Nice to have

• Working experience as a Technical Support Engineer, Data Analyst, or similar
• You have worked in a consulting-like organization or digital marketing agency
• Knowledge of marketing analytics
• Experience interacting with customers across different organization levels
• Basic knowledge of ETL/ELT concepts
• Experience with BI tools like Tableau, Google Data Studio, or PowerBI
• Linux console understanding
• Experienced with Postman
• Familiarity with ELK stack
  

Why Improvado?

• Opportunity to skip standard internships and start working long-term immediately
• Remote OK (with flexible working hours)
• Strong product/market fit: marketing data product for US-based enterprises
• 20 working days of vacation
• Holidays according to the US calendar and additional days off
• Ideal time & stage to benefit from companies growth - just got Series A :)
• Extremely fun & open startup environment
• Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
• Chance to get the company's stock options in the future

Description

Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.

To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.

We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.

We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.

Duties and Responsibilities

• Formation and management of the customer support department.
• Hiring, onboarding and developing great talent.
• Training the team to offer the best service to our customers.
• Introducing the customer control system.
• Developing and introducing the customer service quality indicators and their management.
• Building the team’s operating system: structure, workflows, processes and guidelines.
• Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.
• Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.
• Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.
• Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).

Requirements

• 3+ years of experience in Сustomer Service including mentoring, supervision and quality control.
• Experience supervising remote teams to targeted KPIs, including selection, training and development.
• Proficient English, both written and verbal.
• Experience with creating methodologies, instructions, and forms.
• Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.
• Excellent leadership and interpersonal skills.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Energetic personality with the drive to effect change and develop relationships across all levels of the business.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• KPI
• Salary: $2,000 - $3,000/mo + $1,000 KPI (starting the 2nd month).
• Work hours: from 9.00 am till 6.00 pm EST.

We are looking for support agents in European and Central/Latin American time zones.

We require:

• proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
• impeccable writing and communication skills;
• attention to details and a desire to understand the subtleties of the tool;
• stress resistance and the ability to respond politely to criticism;
• experience in technical support and a basic knowledge of HTML, CSS

You will:

• work in a team, share tasks and participate in meetings;
• handle user requests: answer both general questions and reproduce users' work in Readymag;
• write about new features for the Help section;
• describe bugs;
• submit reports to the development team for repair.

You will get:

• Remote work;
• 7-hour working day including 1-hour break;
• 28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

‍

About us

IT Partner company help clients with projects to migrate Microsoft solutions from On-Premises to cloud services such as MS Exchange, SharePoint, files data transfer, as well as support for these services, including Dynamics 365, Business Voice, various Microsoft Azure Services.

Our clients are US companies in the segment of small and medium-sized businesses

Tasks and responsibilities

The main tasks that are planned to be delegated to the applicant are:

•   Control and processing of requests in a Service Desk system.

•   Solving of technical problems that arise from our customers in the process of using cloud services.

•   Assisting other engineers in implementing projects and setting up cloud services.

•   Solving basic issues with Windows desktop operating systems and mobile applications.

•   Solving issues with Microsoft Cloud services

Requirements

•   General, but confident knowledge of the operation and support of Microsoft Windows 10/11 knowledge of the Microsoft Office suite.

•   Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks and WANs.

•   Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, how to work with the ticket management system.

•   Experience in support in any role is highly desirable. 

•   Experience with such things as MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory and Azure Active Directory, PowerShell is highly desirable.

•   An important condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you will encounter can be easily found on Microsoft websites or popular technical resources.

•   Of course, we will help in many situations, prompt and show something, but we expect a high level of independence and initiative from you.

•   Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers.

Terms

•   Communication within the company using mail, instant messages and voice messages in MS Teams.

•   Communication with clients primarily via mail but calls and IM also.

•   Remote work.

•   Fixed salary in USD 

•   Bonuses for effective work and projects results

•  There is a work schedule - from 1 PM to 10 PM UTC time, with a lunch break. At this time, you must be available for voice communication. Schedule is flexible within 1-2 hours.

•   Opportunity to practice English with native speakers.

•   Opportunity to learn and work with cutting edge technology.

Main duties & responsibilities:

• Quality control of customer service and maintenance of a high level of service
• Processing of proposals received from clients, as well as solving any emerging issues of residents, settlement of conflict situations
• Assistance in the analysis and planning of coworking
• Providing presentations of services
• Monitoring and ensuring the implementation of the sales plan and coworking loading
• Control of bill payment by coworking residents
• Control over the implementation of corporate standards (cleaning, technical and administrative staff)
• Preparation and monitoring of forecasts and reports: changes in the customer base, financial indicators
• Search for opportunities for the development of coworking and their implementation
• Preparation and control of work schedules of administrators

Requirements:

• Work experience in coworking as a manager;
• 3 years experience in personnel management
• Strong presentation, communication and customer orientation skills
• Excellent English proficiency in both verbal and written

What's in it for you:

• Full relocation package
• Top rate pay
• Cozy office in Dubai business center
• Full time position