Remote 📨 Support Jobs

Tasks:

• Excel in supported projects.
• Help users resolve their issues with game mechanics and app features (no calls, written communication only).
• Resolve user queries in a fast and effective manner.
• Respond to reviews in the stores (App Store/Google Play).

Requirements:

• Fluent in Russian and English (upper intermediate or B2).
• Excellent written communication skills in Russian and English.
• Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
• Detail-oriented, stress resilient, ready to handle a barrage of questions.
• Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
• Ready to do a small test assignment.
• Ready for 2x2 shift schedule. Night shifts are from 9pm to 9am.

What we offer:

• Possibility to work remotely or in one of our offices (in Ivanovo or Perm). The offices are located in the centre of the respective cities and have everything you need for comfortable working.
• Official placement with all the benefits including paid sick leave and holidays.
• Reimbursement for professional courses. Trainings and meetups for professional growth.
• Career progression and realization of personal potential.

We are seeking a motivated Customer Success Specialist to ensure the success and satisfaction of our valued customers. You will build strong relationships, drive product adoption, and maximize retention.

What You Will Do

• Develop and maintain customer relationships;
• Onboard and guide new customers for smooth implementation;
  
• Understand customer needs and provide solutions;
  
• Provide product training and support;
  
• Identify upselling and cross-selling opportunities;
  
• Conduct regular check-ins and address concerns;
  
• Collect and analyze customer feedback;
  
• Maintain accurate customer records;
  
• Develop compelling and engaging messages for email newsletters;
• Create effective campaigns for upselling and cross-selling;
• Stay updated with industry trends.

What You Need

• 2 years of customer success experience in SaaS;
  
• English skills B2-С1, excellent written and verbal communication skills;
• At least 1 year of experience in marketing or product marketing;
• Familiarity with ActiveCampaign, User Pilot, or similar marketing automation systems;
• Strong proficiency in creating engaging and persuasive messaging for various marketing channels.
  
• Ability to work 5 days a week, from 2 pm to 10 pm CET;
• Excellent listening, communication and problem-solving skills;
• Proactivity, initiative, and enthusiasm for personal development;
• Self-motivated and proactive.

Who We Are Looking For:

• A candidate with experience in b2c or b2b support, with a strong desire to deliver high-quality responses to our partners as quickly as possible.
• An individual with a strong networking mentality, excellent collaboration and communication skills, and the ability to build sustainable relationships.
• A team player who is not afraid to ask questions when something is unclear, and who constantly comes up with ideas to improve current processes.
• Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!).
• A candidate who is fluent in English (spoken and written). Fluency in an additional language is a big bonus.

What The Role Entails:

• Processing incoming requests from partners regarding bookings made with us.
• Working closely with the tech, product, retail, and finance teams to ensure that incoming requests regarding incidents are promptly communicated.
• Suggesting and implementing changes in internal processes and pushing for large-scale improvements of features to reduce processing times.

What We Offer:

• An opportunity to join a fast-paced, rapidly expanding travel tech company with a flat organizational structure and a true meritocracy.
• A remote-first and flexible work policy, with international opportunities as we continue to expand our global footprint. While our heart is in Berlin, our team members are located all around the globe.
• A dynamic environment with ownership over mission-critical projects, spanning the organization, giving you a chance to shape the future of global travel.
• Exposure to global brands and international business settings.
• A diverse, experienced team to exchange your ideas and contributions.

In this role you will:

• Support the Media Valuation team across Sponsorship Valuation projects centered around Professional Teams, Rightsholders and Brands within Sport that we work with
• Collect, collate, and interrogate data to tell a story within reports to clients.
• Report writing; perform media valuation calculations in Microsoft Excel, using functions such as pivot tables, vlookups / assist in the creation of Microsoft PowerPoint and Microsoft Excel reports to be delivered to clients.
• Proofread fellow analyst’s reports.

We welcome you to apply to the YouGov Internship Program.

Qualifications

• The ideal candidate will have:
• Commitment to rigor, detail, and accuracy
• Excellent communication skills, both written and oral
• Results driven focus and ability to see issues through to completion in a timely manner
• An enthusiasm for data
• Comfort with collaborating
• Familiarity with survey research or related field
• Experience analyzing data
• Experience with research reporting
• Comfort in and/or openness to a remote work environment

We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing excellent technical assistance and support to our customers. You will play a critical role in troubleshooting and resolving complex technical issues related to the HeadSpin platform. This is an exciting opportunity to contribute to the success of our customers and collaborate closely with our development and product teams.  If you are currently in a technical support role at a B2B SaaS company, this is perfect for you!

What You'll Do

• Serve as the primary point of contact for customer technical inquiries and issues related to our mobile testing platform.
• Conduct thorough and accurate analysis of customer issues to identify root causes and provide effective solutions.
• Troubleshoot and resolve complex technical problems related to software installation, configuration, usage, and integration.
• Collaborate closely with the development and product teams to escalate and resolve critical customer issues.
• Document and maintain a comprehensive knowledge base of common issues and resolutions to enable self-service support resources.
• Provide timely and proactive communication to customers regarding the status of their technical inquiries and escalations.
• Collaborate with cross-functional teams to identify opportunities for product improvements and feature enhancements based on customer feedback.
• Participate in customer onboarding and training sessions to ensure the successful adoption of our mobile testing platform.
• Continuously stay updated on industry trends, best practices, and emerging technologies to enhance technical support capabilities
  

What You’ll Need

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in a technical support role, preferably in a SaaS-based or software development environment
• Strong knowledge of mobile applications, mobile operating systems (iOS, Android), and mobile testing concepts
• Proficiency in troubleshooting complex software issues, including log analysis and debugging techniques
• Familiarity with software development methodologies (Agile, Scrum) and version control systems
• Excellent problem-solving and analytical skills with a strong attention to detail
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively
• Self-motivated and proactive attitude with a passion for customer success
  

Bonus Points:

• Experience with testing tools, frameworks, and automation technologies
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of programming languages such as Python, Java, or JavaScript
• Prior experience working with mobile device emulators, simulators, or physical devices
  

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers.
We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

Our Customers choose us because we are the best on the market, and as a Customer Care team, we’re an extension of that great overall experience.
If you enjoy working with customers, you know how to deliver a great customer experience, and you’re a cool person to work with, click apply.

Responsibilities:

• Providing the fastest customer service response in Europe via phone, email, live chat and social media platforms;
• Liaising with other teams to promptly resolve any customers queries;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Managing and adapting to a fast paced, ever changing environment;
• Participating in various projects when required;
• Contribute to best in class NPS and high Customer Satisfaction standards.

Your profile:

• English + one or several of the following languages: German, French, Dutch, Spanish. Level is sufficient for free written and verbal communication;
• You take ownership of what you do;
• You are quick to adapt;
• You come to work with a smile;
• People like to spend time with you.
  

Would be a plus:

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

Why us?

• Working in European fintech startup with great potential for self-development and professional growth;
• A collaborative and flexible working environment, open and transparent communication, and a chance to implement your own ideas and know-how;
• Competitive salaries;
• Fully remote or office on Cyprus.

If you have experience in game design, liveops design and/or are a student of mobile game related studies and you love mobile games, then check out the job description and push "apply" :)

Some of your responsibilities include:

• Be responsible for designing and launching live operations for the Bullet Echo game;
• Evaluate with Product Analyst what content types and its distribution systems fit audience segments better;
• Work closely with community managers to understand players’ needs and feelings about the game and its specific systems;
• Support more experienced Game Designers and Product Managers in the creation of new big features.

What we expect:

• Last year student of Game Design or a graduate in Game Design or other game- or numbers-related studies;
• Available for 40h/week (10 a.m - 4 p.m. BCN are obligatory hours) and 1 year long contract;
• Solid Excel skills (if functions, v/hlookup, array(!));
• Ability to prepare design documentation;
• Strong communication and interpersonal skills;
• Advanced level of written and spoken English;
• Strong drive to learn and passion for mobile games.

As a plus:

• Experience in scripting or programming in any language;
• Previous experience in liveops;
• Basic knowledge of code text editor programs and git clients;
• Consumer behaviour studies or courses.

Why join us:

• We do something magical and unique – we create great games – and we do it well;
• You will have the opportunity to take an internship in a global gaming company in a team of professionals;
• We operate in a challenging and rapidly growing mobile gaming industry;
• Diversity and inclusion are important to us. ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, or disability;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty.

The Role

At ComplYant, the Customer Success Intern is a valuable member of the customer success team who assists with both administrative and clerical tasks. This includes making outbound phone calls, drafting or revising communication materials, providing additional information to customers and the internal team, and helping resolve certain product or service issues. If you have previous experience in customer service, sales, marketing or communications, this is an opportunity to step into the fintech space, and learn at a rapidly growing organization.

Day to Day Responsibilities:

• Collaborate with cross-functional teams to drive the strategy for end-to-end customer-facing engagements and experiences.
• Shape and define best practices to ensure world-class content, tools, and methods are used.
• Observe customer meetings to help support the community of customers.
• Boost customers on the platform to ensure their needs are met.
• Research how to further improve customer success or satisfaction.
• Assist with monthly and quarterly business reviews for the Customer Success department.
• Help with brainstorming sessions and drafting presentations or materials.

Your Background Likely Includes:

• 1-3 years of experience in communications, marketing, sales, or customer service.
• Strong verbal and written communication, brainstorming, and project management skills.
• Comfortable working across multiple departments in a deadline-driven environment.
• Prioritization, organization, and time management skills. Able to effectively handle a number of diverse and complex problems at the same time.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Bonus Points if:

• You are a "people person" by nature with a bubbly personality.
• Have experience in B2B, SaaS, or FinTech.
• You have previously used Salesforce and project management tools.
• You are bilingual with fluency in English and Spanish.

The Team

Our fully-remote team values trust, transparency, and support. As a people-first organization, we foster diversity, flexibility, and work-life balance. While we serve on different teams based on function, you will be encouraged to nurture your curiosity and connect cross-functionally to learn and grow. We don’t believe in siloing off teams, data, or skills. We know that we work better as a whole when we encourage members to contribute wherever their skill sets may be of value.

Benefits & Perks

• Paid Internship Opportunity with 20-25 hrs per week
• Flexible Work Schedule to fit Life/School Needs
• Cross-Departmental Learning Opportunities
• Full-Time Opportunities Available after a Successful Internship (and/or Graduation)
• Opportunity to get Real-Life Startup Experience (Golden for a Resume)
• Onboarding Company Swag
• Company Gifts - to say thank you!
• Robust Internship Training and Onboarding

• Week 1 -2 - Your first 15 days
  You'll focus on onboarding tasks, guiding yourself through training and being trained by your colleagues, and the high-level expectations your manager has created for you. Completing your Tax Research training successfully is one of your biggest goals. Having a grasp of ComplYant on the front end, knowing how to navigate within HubSpot, and having a level of comfort in accessing and managing tasks within ClickUp is crucial early on. To illustrate your comfort level with the platform, share a one-sentence elevator pitch that sums up your understanding of ComplYant to this point.
• Week 3-4 - 30 days in
  Start identifying areas of opportunity to contribute and add value to the team's needs and goals as you continue to become more comfortable with all of the tools we use on a daily basis. If you haven't yet, start identifying opportunities to create tasks for yourself within ClickUp. By your 30th day, it's highly likely that you will be introduced to outbound communications, so it is vital to ask your team lots of questions early on and report tool issues you may experience with your Lead as soon as they happen. Take advantage of live training with the team to get through any unfamiliarity you have with the tools you’ll be using, the process you are expected to live by, and the ComplYant product.
• Week 5-6 - By 45 days
  It's time to implement the outreach processes! You'll also feedback for every one of your direct teammates directly to the Team Lead. As your more seasoned colleagues work through their own tasks and projects, be sure to prioritize the tasks you are assigned, more than likely, your tasks are directly linked to your colleagues’ high-level projects. Everything we do impacts the team and the customer directly, so take pride in the impact you contribute to every day!
  
• Week 7+ and beyond
  You will work on defining the area for your Special-Interest Project (SIP) and we will work on enabling you to take ownership of the deliverables. Typically the SIP aligns with your professional interests/learning objectives and contributes meaningfully to our company goals. A SIP aims to ensure you gain as much from this experience as possible while also giving you the opportunity to make an impact in your field of interest, and a great bullet point for your resume!

Eligibility Requirements

Applicants must be located in the United States and must have the legal right to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.

Tasks:

• Excel in supported projects.
• Help users resolve their issues with game mechanics and app features (no calls, written communication only).
• Resolve user queries in a fast and effective manner.
• Respond to reviews in the stores (App Store/Google Play).
  

Requirements:

• Fluent in Russian and English (upper intermediate or B2).
• Excellent written communication skills in Russian and English.
• Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
• Detail-oriented, stress resilient, ready to handle a barrage of questions.
• Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
• Ready to do a small test assignment.
• Ready for 2x2 shift schedule.
  

What we offer:

• Possibility to work remotely.
• Career progression and realization of personal potential.

You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

• incidents, tasks, and problem resolution;
• collecting, preparing, and cleansing of data for incidents following the instructions;
• documentation of already realized solutions (e.g.: training materials, user guides);
• an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
• capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
• confident English level (B2).

Required working knowledge of:

• ticketing tools/systems;
• understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
• SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

• Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

• Salary to be discussed on the results of the interview;
• Official contract in accordance with country legislation;
• Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
• Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
• Working with an international team on exciting and challenging projects;
• Great opportunity to realize your professional potential and fulfill your career ambitions.

Job description:

• Analyze, locate and support Customers with the solutions of their issues;
• Collaborate with internal Development and Testing Teams on issues solving;
• Advise our colleagues from different countries on technical matters;
• Track tickets in Jira;
• Being able writing complex PostgreSQL queries.

Your profile:

• Strive to help customers to find the best solution of their issue;
• Have excellent knowledge of database management systems, preferably PostgreSQL;
• English at least B2/C1 level, you'll be communicating a lot with foreign colleagues;
• Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira;
• Very good at reading logs;
• Excellent understanding of HTTP protocol and network;
• Know how to code, language doesn't matter, sometimes you might want to automate a routine task.

Why us:

• Working at fintech project under a contract in a European company;
• The most advanced development technologies;
• Payment for sick leave and vacation;
• Remote work and flexible schedule;
• Decent salary;
• Bonuses for project success;
• Friendly international team and interesting challenges;
• Attending trainings, conferences;
• Internal Mentoring Program for Knowledge Sharing;
• The ability to influence the processes in the company.

Currently, we are searching for a Helpdesk Support Engineer. You will be reporting to IT Support Team leader and hold responsibility over the 2nd line of IT support.

Key Responsibilities:

• Represent IT support on the 2nd level, including verification of potential problems of Clients in production as well as issues of internal Team with our back-office tools
• Managing and escalating issues to responsible teams
• Keeping the knowledge base about issues and solutions up to date
• Studying new systems in order to understand how it works and how to help Clients and Teammates in the best way or find a workaround

Requirements

• More than 3 years of experience working in 1-2 or 3rd line of technical support
• Experience working with complex enterprise systems (ERP, Back-office/Admin panels)
• Experience working with logging and monitoring tools like Sentry, Graylog, Zabbix or similar
  
• Experience working with ticketing tools/systems
• Basic knowledge of SQL
• Fluent English (B1+)
• Nice to have: experience working in fintech/banking companies
• Nice to have: experience working with WEB debugging tools
• Nice to have: QA experience

Benefits

• Competitive base salary
• Remote work
• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization, with the ability to make an impact
• Free English classes via SkyEng
• Free mental health support by Oliva

Tasks

• Development of product documentation: API specifications, integration guides for clients, procedures, manuals;
• Development of internal documentation for development, DevOps and QA teams: description of systems and services, description of architecture and infrastructure, specifications and architectural solutions, description of processes;
• Collecting product information: interviewing development and DevOps teams, interacting with the product, reading code.

Our expectations

• High level of written English (at least B2);
• Understanding the principles of working with markup languages (Asciidoc, Markdown);
• Experience with the command line and git;
• Profound knowledge of IT or the ability to quickly master an unfamiliar subject area;
• Striving to systematize and optimize your activities.

Will be a plus

• Understanding the specifics of academic and business styles.

Additionally

• Willingness to discuss relocation to Georgia;
• The ability to work from anywhere in the world.

Responsibilities:

• Checking photo-control car profiles and performer avatars

Requirements:

• Good verbal and written communication skills
• PC knowledge at the confident user level;
• Availability of a stable high-speed Internet, personal computer or laptop, a headset;
• Developed communication skills;
• Initiative, independence, focus on results, and the ability to bring things to a close;
• Ability to work with large amounts of information, multi-tasking;
• Friendliness, tactfulness and resistance to stress;
• Perseverance, patience.

We offer:

• Work schedule 2/2 08:00-20:00, 20:00-08:00
• Employment in accordance with the Labour Code of the Republic of Kazakhstan
• Fixed salary
• Remote working format

As a Junior Support Agent at SOAX, you will be responsible for the first communication with potential clients, qualifying leads, and transferring clients to the appropriate team depending on their needs. It is essential to create a super-impression from communication with us to make sure our clients feel valued and heard.

You are our ideal candidate if:

• You are a proactive person and passionate about Customer Service;
• You are fluent in English and Russian;
• You have excellent writing skills
• You are creative and enthusiastic in communication with the client;
• You are ready to go an extra mile for each client;
• You are able to build long-term relationships with clients and make them happy even in the toughest times.

What we can offer?

• Four-day workweek & flexible working hours. We don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else.
• Remote-first location policy which allows team members to live where they choose and change their location while working at SOAX.
• 4 weeks of vacation per year + 5 additional holidays-on-demand (all paid in full).
• Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh challenges every day. We're a fast-growing startup, and we have big goals! You can help us achieve the next milestone in our journey.
• At SOAX, you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books.
• We know money talks, so we offer a competitive salary and benefits in GBP.
• Great team of enthusiasts to work with; we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive :)

Who we seek:

We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.

What you’ll do:

• Handle administrative tasks such as account creations and license generation
• Be involved in case follow-up and case reviews
• Help develop Customer Care processes
• We will be offering the potential for career growth with BigID

What you’ll bring:

• Passionate and empathetic to customer needs and urgency
• Salesforce and Jira experience would be nice to have, but not required
• Ability to context switch quickly
• Ability and willingness to learn new technologies

We are looking for a Customer Support Agent who will be an intermediary between our company and our clients.

What you will do:

• Consult clients via live chat, email, and phone;
• Investigate customer problems deeply and provide creative solutions
• Communicate with other departments, exchange information with them to solve our clients’ problems;
• Provide reports and observe abnormal events on the shift;
• Resolve disputes and conflicts with clients;
• Work with CRM system;
• Assist colleagues from different teams.
  

It's a match if:

• You speak English fluently;
• You have excellent communication skills and quick and efficient problem-solving abilities and can find an approach to all types of people
• You have excellent customer service skills: you are accurate, responsive and tech-savvy
• You are ready for combined shifts - night and daytime.

Actually, no matter what experience you have — we will teach you everything. The key here is your readiness to learn and diligent and responsible mindset.

Nice to have:

• Work experience in customer support or sales;
• Hebrew (from A1-A2)
• Experience with any CRM or ERP (preferably Zoho, Priority)
  

We offer:

• 8 hours shifts (day, evening or night time), 5 days a week
• Fully remote work and flexible schedule
• Opportunity to work with the US market
• Tools and resources necessary for support
• Competitive salary and paid vacation days
• Expertise development and training
• Friendly atmosphere

Responsibilities

• Customer communication via Helpdesk (Jira) or video calls (Google Meet).
• Identify customer problems, research, and escalate them to the right team
• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Covering regular cases with documentation
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
• Being an expert on Improvado products behind our customers
  

Requirements

• Bachelor’s Degree in computer science, data analytics, statistics, or information systems
• Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
• Advanced or fluent English
• Good communication & verbal thinking skills
• Ready to learn a lot and not afraid of constructive feedback
• Eager to talk with customers and help them with solving difficult cases
  

Nice to have

• Working experience as a Technical Support Engineer, Data Analyst, or similar
• You have worked in a consulting-like organization or digital marketing agency
• Knowledge of marketing analytics
• Experience interacting with customers across different organization levels
• Basic knowledge of ETL/ELT concepts
• Experience with BI tools like Tableau, Google Data Studio, or PowerBI
• Linux console understanding
• Experienced with Postman
• Familiarity with ELK stack
  

Why Improvado?

• Base Salary: up to 1k USD Gross
• Opportunity to skip standard internships and start working long-term immediately
• Remote OK (with flexible working hours)
• Strong product/market fit: marketing data product for US-based enterprises
• 27 calendar days of vacation
• Holidays according to the US calendar and additional days off
• Ideal time & stage to benefit from companies growth - just got Series A :)
• Extremely fun & open startup environment
• Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
• Chance to get the company's stock options in the future

About Whizz:

Whizz is a rapidly growing NYC-based mobility fintech company that offers monthly subscription-based services for last-mile vehicles to delivery drivers and businesses. Our mission is to help the fast-growing and underserved segment of gig workers acquire and use expensive equipment to boost their profits. We currently offer e-bikes rental/rent-to-own/sales services, but our vision is to expand to other types of products and services in the future.

Why we’re seeking a Customer Service Team Lead:

As Whizz continues to grow, we are seeking an experienced Customer Service Team Lead to join our team. As a key member of our team, you will be responsible for managing our customer service team to ensure that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction and retention by developing and managing schedules, distributing tasks, and ensuring that our team is providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, and have experience managing teams in a fast-paced environment, we'd love to hear from you.

Responsibilities:

• Manage and lead a team of 5+ remote Customer Service Representatives (CSRs).
• Oversee incoming leads and conversion of leads to customers through phone calls, chats, and messengers.
• Develop and manage schedules for the customer service team, ensuring that we are adequately staffed to handle incoming inquiries across all channels.
• Distribute tasks among customer service representatives on a daily basis, ensuring that all inquiries are handled in a timely and effective manner.
• Develop and adapt scripts for customer service interactions, ensuring that our team is consistently delivering high-quality support to our customers.
• Manage the settings of software used for customer service, including chat platforms, phone call software, and CRM systems.
• Communicate with tech support of this software when needed to ensure the smooth operation of our customer service channels.
• Develop and maintain a comprehensive knowledge base for customer service in Notion, ensuring that it is regularly updated.
• Prepare daily, weekly, and monthly performance reports and use this data to continuously optimize our operations.
• Provide leadership and guidance to the customer service team, developing their skills and capabilities and fostering a positive and productive team environment.
• Collaborate closely with other teams across the organization, including marketing and operations, to ensure that we are providing a seamless and high-quality experience to our customers.

Requirements:

• 1+ years of experience in a customer service role in a supervisory capacity.
• The ability to work on the EST time zone schedule.
• Experience working with remote teams and managing customer service operations.
• Strong communication and interpersonal skills.
• Knowledge of customer service software and tools, such as Zendesk, Hubspot, Front, Intercom or other.
• Fluency in English is required; knowledge of Spanish is a strong advantage.
• Ability to analyze data and performance metrics and make data-driven decisions.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Excellent problem-solving and conflict resolution skills.
• Strong leadership skills, including the ability to motivate and coach team members

What we offer:

• Competitive salary of $2,000 per month plus KPI bonuses based on performance
• The opportunity to work remotely.
• Ongoing professional development and training opportunities to further advance your customer service skills and career growth.
• Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.

We are committed to providing our employees with the resources and support they need to succeed in their roles, and we strive to foster a positive and inclusive work culture that values diversity, creativity, and collaboration. Join our team and help us revolutionize the delivery industry with sustainable and accessible last-mile transportation solutions.

We are looking for support agents who reside in countries belonging to the Central/Latin American time zones.

We require:

• proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
• impeccable writing and communication skills;
• attention to details and a desire to understand the subtleties of the tool;
• stress resistance and the ability to respond politely to criticism;
• experience in technical support and a basic knowledge of HTML, CSS

You will:

• work in a team, share tasks and participate in meetings;
• handle user requests: answer both general questions and reproduce users' work in Readymag;
• write about new features for the Help section;
• describe bugs;
• submit reports to the development team for repair.

You will get:

• Remote work;
• 7-hour working day including 1-hour break;
• 28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

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