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We are looking for support agents who reside in countries belonging to the Central/Latin American time zones.
We require:
- proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
- impeccable writing and communication skills;
- attention to details and a desire to understand the subtleties of the tool;
- stress resistance and the ability to respond politely to criticism;
- experience in technical support and a basic knowledge of HTML, CSS
You will:
- work in a team, share tasks and participate in meetings;
- handle user requests: answer both general questions and reproduce users' work in Readymag;
- write about new features for the Help section;
- describe bugs;
- submit reports to the development team for repair.
You will get:
- Remote work;
- 7-hour working day including 1-hour break;
- 28 days of paid annual leave.
Test assignment:
Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.
The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.
About The Role
Improvado is seeking an ambitious and driven Intern/Junior Technical Support Engineer to join our Support Team. If you're a self-starter looking to jump into the tech or data world, this is the perfect opportunity for you! With a technical Bachelor's Degree, basic knowledge of SQL, and advanced/fluent English, you'll have the chance to learn the marketing analytics domain and grow your career within Improvado. This is a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment and to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future. Apply now and take the first step in your career journey with Improvado!
Responsibilities
- Customer communication via Helpdesk (Jira) or video calls (Google Meet).
- Identify customer problems, research, and escalate them to the right team
- Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
- Covering regular cases with documentation
- Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
- Being an expert on Improvado products behind our customers
Requirements
- Bachelor’s Degree in computer science, data analytics, statistics, or information systems
- Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
- Advanced or fluent English
- Good communication & verbal thinking skills
- Ready to learn a lot and not afraid of constructive feedback
- Eager to talk with customers and help them with solving difficult cases
Nice to have
- Working experience as a Technical Support Engineer, Data Analyst, or similar
- You have worked in a consulting-like organization or digital marketing agency
- Knowledge of marketing analytics
- Experience interacting with customers across different organization levels
- Basic knowledge of ETL/ELT concepts
- Experience with BI tools like Tableau, Google Data Studio, or PowerBI
- Linux console understanding
- Experienced with Postman
- Familiarity with ELK stack
Why Improvado?
- Opportunity to skip standard internships and start working long-term immediately
- Remote OK (with flexible working hours)
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of vacation
- Holidays according to the US calendar and additional days off
- Ideal time & stage to benefit from companies growth - just got Series A :)
- Extremely fun & open startup environment
- Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
- Chance to get the company's stock options in the future
Description
Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.
To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.
We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.
We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.
Duties and Responsibilities
- Formation and management of the customer support department.
- Hiring, onboarding and developing great talent.
- Training the team to offer the best service to our customers.
- Introducing the customer control system.
- Developing and introducing the customer service quality indicators and their management.
- Building the team’s operating system: structure, workflows, processes and guidelines.
- Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.
- Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.
- Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.
- Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).
Requirements
- 3+ years of experience in Сustomer Service including mentoring, supervision and quality control.
- Experience supervising remote teams to targeted KPIs, including selection, training and development.
- Proficient English, both written and verbal.
- Experience with creating methodologies, instructions, and forms.
- Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.
- Excellent leadership and interpersonal skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Energetic personality with the drive to effect change and develop relationships across all levels of the business.
Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- KPI
- Salary: $2,000 - $3,000/mo + $1,000 KPI (starting the 2nd month).
- Work hours: from 9.00 am till 6.00 pm EST.
We are looking for support agents in European and Central/Latin American time zones.
We require:
- proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
- impeccable writing and communication skills;
- attention to details and a desire to understand the subtleties of the tool;
- stress resistance and the ability to respond politely to criticism;
- experience in technical support and a basic knowledge of HTML, CSS
You will:
- work in a team, share tasks and participate in meetings;
- handle user requests: answer both general questions and reproduce users' work in Readymag;
- write about new features for the Help section;
- describe bugs;
- submit reports to the development team for repair.
You will get:
- Remote work;
- 7-hour working day including 1-hour break;
- 28 days of paid annual leave.
Test assignment:
Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.
The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.
About us
IT Partner company help clients with projects to migrate Microsoft solutions from On-Premises to cloud services such as MS Exchange, SharePoint, files data transfer, as well as support for these services, including Dynamics 365, Business Voice, various Microsoft Azure Services.
Our clients are US companies in the segment of small and medium-sized businesses
Tasks and responsibilities
The main tasks that are planned to be delegated to the applicant are:
• Control and processing of requests in a Service Desk system.
• Solving of technical problems that arise from our customers in the process of using cloud services.
• Assisting other engineers in implementing projects and setting up cloud services.
• Solving basic issues with Windows desktop operating systems and mobile applications.
• Solving issues with Microsoft Cloud services
Requirements
• General, but confident knowledge of the operation and support of Microsoft Windows 10/11 knowledge of the Microsoft Office suite.
• Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks and WANs.
• Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, how to work with the ticket management system.
• Experience in support in any role is highly desirable.
• Experience with such things as MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory and Azure Active Directory, PowerShell is highly desirable.
• An important condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you will encounter can be easily found on Microsoft websites or popular technical resources.
• Of course, we will help in many situations, prompt and show something, but we expect a high level of independence and initiative from you.
• Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers.
Terms
• Communication within the company using mail, instant messages and voice messages in MS Teams.
• Communication with clients primarily via mail but calls and IM also.
• Remote work.
• Fixed salary in USD
• Bonuses for effective work and projects results
• There is a work schedule - from 1 PM to 10 PM UTC time, with a lunch break. At this time, you must be available for voice communication. Schedule is flexible within 1-2 hours.
• Opportunity to practice English with native speakers.
• Opportunity to learn and work with cutting edge technology.
Main duties & responsibilities:
- Quality control of customer service and maintenance of a high level of service
- Processing of proposals received from clients, as well as solving any emerging issues of residents, settlement of conflict situations
- Assistance in the analysis and planning of coworking
- Providing presentations of services
- Monitoring and ensuring the implementation of the sales plan and coworking loading
- Control of bill payment by coworking residents
- Control over the implementation of corporate standards (cleaning, technical and administrative staff)
- Preparation and monitoring of forecasts and reports: changes in the customer base, financial indicators
- Search for opportunities for the development of coworking and their implementation
- Preparation and control of work schedules of administrators
Requirements:
- Work experience in coworking as a manager;
- 3 years experience in personnel management
- Strong presentation, communication and customer orientation skills
- Excellent English proficiency in both verbal and written
What's in it for you:
- Full relocation package
- Top rate pay
- Cozy office in Dubai business center
- Full time position