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Head of Data Science - Generative AI

Department:Tech - Data Science

Location:Barcelona

About the opportunity

We are seeking an inspirational and strategic Head of Data Science to lead our Generative AI team. This is a critical leadership role where you will define and drive the strategy for developing production-ready generative AI applications, transforming how N26 operates and serves its millions of customers across Europe.Your team develops cutting-edge generative AI workflows, agents, and agentic systems for internal automation and to enable innovative, high-impact customer-facing product features.Are you ready to lead a high-performing team and accelerate the application of generative AI and machine learning to projects that affect millions of users all over Europe? Would you like to set the technical direction and investigate new generative AI capabilities to implement novel, strategic use cases? Come join us! 🤗

In this role, you will:

1. Architect and drive the end-to-end AI transformation across N26. This technical leadership role involves designing the MLOps infrastructure for scalable Generative AI solutions, establishing robust enterprise-wide technical standards for responsible AI governance, and championing the organizational and cultural change necessary to integrate and scale innovative GenAI solutions across all business units.

• Strategy and Leadership: Define, communicate, and execute the overall Data Science roadmap and vision for the Generative AI function, ensuring alignment with N26’s product and business goals.
• Team Management: Lead, mentor, and grow a diverse team of experienced AI experts, fostering a culture of technical excellence, continuous learning, and impact.
• Technical Oversight: Provide strategic and architectural guidance on the delivery of robust and compliant generative AI (both language and vision) solutions, including workflows, agentic systems, advanced prompt engineering, model selection, and the implementation of strong guardrails.
• Execution Excellence: Oversee cutting-edge AI projects end-to-end, driving best practices from applied research and initial experimentation (discoveries and MVPs) through advanced validation strategies to scalable production deployment.
• Stakeholder Collaboration: Partner closely with Product Managers, Backend Engineering, Compliance, and Executive Leadership to identify high-leverage opportunities, deliver measurable value, and maximize the impact of the team’s solutions.

What you need to be successful

• An advanced degree (Master’s or PhD) in a quantitative discipline such as Computer Science, Data Science, or Mathematics/Statistics is highly preferred.
• Significant professional experience (8+ years) in the development, production, and scaling of ML/AI solutions.
• Proven leadership experience (5+ years) managing, mentoring, and scaling Data Science or AI/ML teams.

• Exceptional strategic thinking and a track record of defining and executing ambitious technical roadmaps.
• Mastery of common machine learning algorithms, deep learning principles, and generative AI architectures.
• Strong programming proficiency in Python and experience with generative AI frameworks, such as LangChain and LangGraph.
• Demonstrated ability to drive a team to write production-ready, high-quality code.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and executive leadership.
• Proven ability to continuously learn, challenge the status quo, and drive proactive applied research around the latest advances in generative AI and machine learning.
• Language skills: English full professional proficiency; Proficient knowledge of German, French, Italian or Spanish will be appreciated.

What’s in it for you

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, experiences, and backgrounds.
• A relocation package with visa support for those who need it.

Responsibilities

• Design, develop, and maintain robust, scalable back-end solutions using Optimizely CMS and Commerce platforms
• Collaborate with front-end developers, architects, designers, and stakeholders to deliver seamless digital experiences
• Develop integrations with third-party systems (APIs, payment gateways, CRM, etc.)
• Ensure code quality through code reviews, unit testing, and best engineering practices
• Optimize application performance, scalability, and security
• Participate in architectural discussions and technical decision-making processes
• Provide technical mentorship to junior developers and actively contribute to knowledge sharing
• Stay up-to-date with the latest Optimizely features, tools, and industry trends

Requirements

• 5+ years of professional back-end development experience
• Solid expertise in Optimizely CMS and Commerce (minimum 2 years hands-on)
• Strong knowledge of .NET Core, C#, and modern development frameworks
• Experience with RESTful API design and integration
• Solid understanding of software design principles, architecture patterns, and performance optimization
• Familiarity with relational databases (e.g., SQL Server) and ORM tools
• Hands-on experience with version control (Git), CI/CD pipelines, and Agile methodologies
• Excellent problem-solving skills and attention to detail

Must have

• Optimizely CMS and Commerce
• .NET Core
• C#
• Experience with headless CMS implementations

Nice to have

• Optimizely Certification(s)
• Knowledge of cloud platforms (Azure or AWS)
• Familiarity with testing frameworks and automated testing practices

What we can offer

• Our modern stack projects are the right mix of exciting and challenging
• Gain access to our diverse range of training programs, courses, and certifications
• Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
• Enhance your language skills with our corporate English classes
• Work from anywhere and explore the world with our Workation program

WHAT YOU WILL DO:

• Lead from A to Z the work with public profile of your clients (20+ clients per manager, tech professionals, English-speaking) in terms of articles, conferences and podcasts
• Communicate with the client, guide and help solve problems, control the timing of the boosting
• Pitch experts' articles to media
• Initiate participations of experts in professional conferences, meetups, and university lectures
• Negotiate collaborations with companies all around the world

ABOUT YOU:

• English level С1 (Advanced) and above
• 2+ years of experience in PR / DevRel / Communications
• Experience with English speaking market is preferred
• Superior project management and communication skills
• Ability to maintain a keen attention to detail, multitask and work well under pressure
• Experience in working at/with IT companies (e.g., you can explain the difference between Java and JavaScript, Agile and Waterfall, backend and frontend)
• Vast network in the IT field in India

WHAT YOU GET:

• Work in a fast-growing company
• A job within friendly, driving and an international team
• A chance to work with professionals in the industry and grow as a tech savvy
• Absence of excessive bureaucracy and a high degree of freedom of decision-making
• Salary in £

What you’ll be doing

Monetization Strategy & Experimentation

• Plan, design, and execute data-driven experiments to increase in-app monetization.
• Focus on optimizing pricing, paywalls, offers, onboarding, and user journeys.
• Define clear hypotheses, metrics, and success criteria for every test.
• Use Bluethrone’s stack to run experiments and visually present results that clearly communicate impact.
• Translate findings into actionable product decisions and guide implementation of successful tests.

Data Analysis & Insights

• Monitor and interpret key monetization metrics.
• Transform raw data into clear, visual insights and recommendations.
• Maintain consistent reporting and visibility into experiments and outcomes.
• Continuously identify new opportunities to improve monetization through structured experimentation.

Collaboration & Execution

• Work closely with fellow Monetization ICs to share learnings and align strategy.
• Partner with Developers, Product Managers, and Data Teams to ensure the infrastructure needed to run experiments and roll out successful ones.
• Collaborate with the User Growth Team to optimize paid user journeys.
• Contribute to a culture of testing and learning within the monetization team.

What you’ll need to succeed

• 3+ years of experience as a Product Analyst, Growth Analyst, or Monetization Specialist in mobile gaming or subscription-based apps.
• Strong understanding of monetization levers and metrics.
• Proven ability to design and analyze A/B tests and translate results into product improvements.
• Solid background in data analytics, including data interpretation, trend identification, and deriving actionable insights from large datasets.
• Hands-on experience with Purchasely, Firebase Remote Config, Mixpanel, and Miro.
• Highly analytical, independent, and outcome-driven with strong ownership.
• Excellent ability to visually communicate insights and influence decisions through data.
• Fluent in English (written and spoken).

Lines of communication

Reports directly to the CEO (who leads the Monetization Team). Works closely with other Monetization ICs. Partners with Developers, PMs, and the Data Team to ensure technical enablement and rollout.

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

People Technology & Analytics Team Lead owns and evolves a portfolio of People products by defining the long-term vision, strategy and roadmap to maximise business and workforce value and leading the delivery of a portfolio of HR automation, analytics and system development initiatives, combining strategic oversight with hands-on execution. Embedded within the People function, the role applies  product mindset to People systems and analytics by focusing on continuous discovery, prioritisation and measurable outcomes rather than isolated one-off projects. While the role leads major initiatives, its fundamental focus is on product strategy and value ownership as well as managing and mentoring a team of technical professionals, setting priorities and ensuring accountability for results.

The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• Define and maintain a global, multi-year product vision and roadmap for People systems, analytics, automation and development capabilities.
• Align People products to company strategy and People priorities, translating internal needs and external market trends (People tech, analytics, automation, AI) into value-driven opportunities.
• Own People systems as products, not tools, with a clear focus on users, problems, outcomes and value realisation.
• Lead structured discovery across People processes, systems and data flows to analyse pain points, user needs and structural gaps to define improvement opportunities.
• Prioritise initiatives using impact, feasibility and scalability criteria; manage roadmap trade-offs aligned with business value.
• Evaluate trends in People tech, analytics, automation and AI, piloting and implementing solutions that strengthen architecture and deliver measurable outcomes.
• Act as the strategic partner to People functional leaders, identifying and framing business problems, shaping them into outcome-driven product priorities and managing trade-offs across competing needs.
• Lead the team in stakeholder engagements within HR, IT, Finance and external vendors, ensuring effective communication, ownership of deliverables and successful cross-functional project execution.
• Provide expert guidance and hands-on support for HR technology systems and solutions.
• Manage and develop a multidisciplinary team of business / data analysts and developers, setting clear priorities, allocating resources and driving accountability for results.
• Mentor team members, provide technical guidance, review work and cultivate a collaborative, high-performance culture.
• Balance managerial responsibilities with hands-on contribution, modeling technical excellence in analytics, automation and HR systems support.

Who we’re looking for

• Bachelor’s or Master’s degree in Human Resources, Sociology, Business/Economics, Information Systems, Mathematics, Data Science, or a related field.
• Mathematics, engineering or quantitative background is considered a strong plus.
• 7+ years of professional experience in HR technology, workforce analytics or process automation - HR domain specialisation is a must.
• Proven track record of owning and evolving product roadmaps in complex, global environments, balancing strategic initiatives, operational needs and delivery constraints.
• Proven experience in managing, mentoring and developing employees in business analytics or related technical roles.
• Strong understanding of HR areas and end-to-end employee lifecycle processes with the ability to translate HR strategy into technology-enabled product outcomes.
• Advanced capability in product discovery, roadmap definition, prioritisation and backlog management within an agile delivery model.
• Solid knowledge of best-of-breed HR systems and analytics solutions; experience leading system implementations or integrations.
• Strong experience with BI platforms (Google Data Studio, Power BI, Tableau), including dashboard creation and reporting automation.
• Proficiency in scripting, APIs and preparing technical documentation/specifications.
• Fluent English (written and spoken).
• Strong communication and business acumen to effectively interact with stakeholders and translate technical insights into actionable recommendations.
• High level of judgement and decision-making capability, particularly in ambiguous, fast-moving environments with competing demands.
• Strong problem-solving capabilities, balancing strategic thinking with hands-on execution.
• Proven ability to lead cross-functional teams and engage stakeholders at multiple levels.
• Mentorship and people development skills, fostering a collaborative, high-performance team culture with the ability to lead through influence rather than authority.

What we offer along the way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Branded MINI Cooper Countryman company car and private parking
• Free in-house sports clubs, Sanctum Club gym access, and jet skis
• Access to a Corporate doctor
• Exclusive discount program with cafes, gyms, and local services
• Expat tax perks: up to 50% income tax exemption
• Support with the naturalisation process for relocated employees

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

What your journey looks like

1. Intro call with Recruiter (30 minutes)
2. English check (if needed)
3. Interview with Hiring Manager (30 minutes)
4. Test Task and Online Leadership Assessment
5. Behavioural interview (60 minutes)

Sales Development Representative (Remote)

About Field Materials

Field Materials is the leading AI procurement platform for the construction industry. Our web and mobile apps streamline inventory management, material purchasing and equipment rentals by eliminating manual data entry for quotes, invoices, packing slips, and receipts, and saving 5-10% in material costs. Founded by serial entrepreneurs with successful exits, the company is backed by leading venture capital funds and senior executives from companies like Lowe's and Google.

This is a unique opportunity to join at the ground level an industry transforming company.

Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn’t work. We don’t believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with competitive compensation, premier benefits, and generous stock options.

About You:

We are seeking highly motivated and results-driven individuals to join our team as Sales Development Representatives. In this role, you will play a crucial role in generating new leads and cultivating relationships with potential customers. You are passionate about sales, organized, eager to learn, and possess excellent communication skills. This is the perfect opportunity for you to kick-start your career in sales. If you are someone who wants to have a fast track into a sales role, this is the perfect place to be!

Responsibilities:

• Proactively reach out to leads through cold calls, emails, and strategic campaigns to generate 15-20+ qualified meetings per month.
• Identify and pursue new business opportunities in the market.
• Coordinate meetings or calls between prospective clients and Account Executives.
• Meet weekly, monthly, and quarterly sales targets.
• Document daily activities in CRM to track performance.
• Continuously explore ways to incorporate automation into daily work processes.

Skills:

• Ability to be flexible and adapt to new requirements.
• Demonstrate initiative, confidence, and a competitive attitude.
• Recognize the needs of the user and offer accurate and clear information about product features, capabilities, and advantages.
• Strong interpersonal skills (verbal and written).
• Ability to pick up on technical concepts.

Requirements:

• Bachelor's Degree preferred but not required
• Exceptional verbal and written communication skills
• Executive presence and the ability to communicate effectively with individuals at all levels.
• Ability to influence others and deliver engaging presentations.
• Competitive nature, creativity, persistence, and a desire to pursue a career in sales.
• Experience with online research, CRM tools (Hubspot, Salesforce, etc.), Excel, and Powerpoint

Benefits/Perks:

• Full Medical, Dental, and Vision Health Benefits.
• Flexible time off
• Gym reimbursement
• Annual personal development fund
• Swanky new work laptop

What you’ll be doing:

• Creating engaging content for B2B brands.
• Brainstorming content ideas and campaign concepts
• Writing punchy text in diverse formats, such as video scripts, headlines, and captions
• Collaborating with the Design Team to align visuals and messaging
• Researching emerging trends to implement fresh formats
• Prepare ideas, structure, and content for C-level executives' presentations

What we’re looking for:

• Minimum 2 years of experience in creative industry — ad agencies, design studios, productions
• Ability to write conversational, engaging copy of various formats
• Clear vision of how to simplify and clarify comlicity
• Social and cultural trends context knowledge
• Ability to translate corporate goals into creative narratives
• High attention to detail regarding brand guidelines, scheduling, and regulatory standards
• Experience working effectively within a cross-functional team of designers and writers
• C1 English (or higher)

Nice-to-haves:

• Intermediate Figma, KeyNote, PowerPoint skills
• Experience with AI tools

We offer excellent benefits, including but not limited to:

• 💻 Learning and development opportunities and interesting, challenging tasks.
• ✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• 📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• 🎾 Partial compensation for tennis and padel lessons.
• 🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
• 🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
• 🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
• 🚌 Transport compensation - 200 euros net per month.
• 📈 Competitive remuneration level with annual review.
• 🤝 Teambuilding activities.

Team description

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Our BRO team consists of 1,300 bright minds creating innovative ideas and products.

Technical Delivery Manager

Role: Technical Delivery Manager – Professional Services

What you’ll do

• Own end-to-end delivery of professional services engagements across security hardening, and services implementation across Fenix24’s enterprise client base — from kickoff through steady-state handoff.
• Lead executive-level client conversations, serving as the primary strategic and technical point of contact for CIOs, CTOs, VPs of IT, and senior infrastructure leadership throughout the engagement lifecycle.
• Manage client escalations with urgency and professionalism — de-escalating tension, identifying root cause, driving resolution, and maintaining executive trust throughout the process.
• Drive the onboarding and implementation of new managed service clients across backup, firewall, and CEM programs — coordinating technical resources, setting expectations, and ensuring a high-quality initial experience that transitions smoothly into ongoing operations.
• Oversee security hardening engagements across client environments — ensuring delivery teams follow Fenix24’s standards for endpoint security, identity protection, perimeter defense, and infrastructure hardening, with measurable outcomes documented at every stage.
• Mentor and develop the professional services engineering team — including Virtualization, Infrastructure, Network, M365, Identity, and Backup Engineers — through coaching, structured feedback, knowledge transfer sessions, and hands-on guidance in the field.
• Serve as a technical escalation path for engineering teams — stepping in to provide expert guidance on complex delivery challenges, architecture decisions, and client-specific technical obstacles.
• Collaborate with Project Managers, Practice Leads, and Account Managers to scope engagements, develop effort estimates, establish delivery timelines, and ensure resource alignment across active engagements.
• Establish and continuously refine delivery standards, runbooks, and playbooks for professional services engagements — driving consistency, repeatability, and quality across the team.
• Foster a culture of ownership, excellence, and continuous improvement within the engineering team — setting a high bar for technical quality, client communication, and professional conduct.
• Ensure all delivery work aligns with Fenix24’s security-first philosophy and organizational standards — holding teams accountable to quality, timeliness, and the measurable improvement of client security posture.
• Stay current on the threat landscape, security tooling, and best practices across the domains served by the professional services team — bringing relevant insight into client advisory conversations and internal delivery planning.
• Proactively identify and communicate scope changes, schedule impacts, and delivery risks to internal leadership and client stakeholders, ensuring transparency and collaborative resolution.
• Coordinate change management and governance processes across client engagements, ensuring adherence to Fenix24’s change control policies and client-specific approval workflows.
• Lead engagement closeout and managed service transition activities — facilitating knowledge transfer, documenting client environment baselines, and ensuring a smooth handoff to ongoing managed operations teams.
• Participate in pre-sales and solution design conversations alongside account teams — providing technical credibility, scoping input, and helping to shape proposals that are both accurate and compelling to enterprise clients.
• Additional responsibilities as assigned.

Qualifications, Requirements & Preferred Skills

• 8+ years of experience in IT infrastructure, cybersecurity, or professional services, with at least 3 years in a delivery leadership, technical management, or principal architect role.
• Hands-on technical background spanning one or more of the following domains: enterprise backup and data protection, network security and firewall management, endpoint and identity security, infrastructure hardening, or cloud security. Sufficient technical depth to earn the respect of senior engineers and credibly advise client CIOs and CTOs.
• Excellent analytical, organization, and problem-solving skills.
• Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
• Ability to form relationships across all levels of the company while modeling Fenix24's Culture and Values.
• Ability to apply general rules to specific problems to produce conclusions and responses.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to communicate effectively, both verbal and written.

Why work for us?

We offer a dynamic, innovative work environment with rewarding work — help save our clients from disaster. We provide an extraordinary package including learning & development opportunities, PTO, family-friendly programs, regular team events, private health insurance, mental health programs, pension, life and income protection insurance, and a monthly gym allowance.

What we’re about

Join the world's first Civilian Cybersecurity Force and take your career to the next level.

Senior Data Scientist, Rides Safety

We’re looking for an experienced Data Scientist to join our Rides Safety team and help build our predictive and automated safety and risk systems - from user screening tooling and telemetry anomaly detection to behaviour factors predictions.

If you're excited about applying machine learning and automated decision-making tools to real-world mobility challenges, you’ll find plenty of impactful work here.Locations: Tallinn, Estonia | Tartu, Estonia

About the role

You'll own Bolt's Safety automation and prediction systems end-to-end and directly influence users from our marketplace with millions of trips daily, working in an independent and self-sufficient full stack product team - from mobile applications through the server infrastructure. Your daily tasks will range from modelling risk to designing and experimenting with automated intervention strategies. This includes managing the load on automation endpoints and real-time data streams. You’ll identify new safety opportunities, run large-scale experiments, and take predictive and automation models from research to production. This is a highly impactful role where your work will directly shape the experience of over 200 million customers worldwide.

Main tasks and responsibilities:

• Identify, research, and prioritise hypotheses to improve automated and predictive safety algorithms (e.g., risk scoring, verification, and progressive interruption systems).
• Develop, deploy, and monitor automated safety systems, ranging from classical supervised learning to real-time risk models and advanced control system designs.
• Design and run large-scale experiments to validate safety approaches and estimate their impact on core safety metrics (e.g., incident rates, verification success, and driver/rider experience).
• Lead the data science and ML-first approach to safety and risk management in the company.
• Partner with analysts, engineers, product managers, and operations specialists to identify safety problems and develop the most efficient, data-informed solutions.

About you:

• Strong ownership mindset and comfort working autonomously from problem research to model deployment.
• 3+ years of experience in machine learning for automated decision making.
• Exceptional knowledge of machine learning algorithms, statistical inference, and autonomous decision-making systems.
• Mastery in Python and SQL.
• Skilled at communication with cross-functional stakeholders.
• At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
• Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.

Software Engineer, Reliability

What you’ll do

• Design, build, ship, and maintain the core observability libraries, tools, and patterns used by all of Checkr’s engineering teams
• Troubleshoot complex production issues across the stack, with respect to performance, availability, and data quality
• Participate in a cross-organization incident response team, driving continuous improvement
• Contribute to architectural discussions within the SRE team and with cross-functional teams
• Influence cross-team projects and the reliability roadmap to enable engineering and help Checkr customers
• Provide consultation and feedback across teams to ensure we are building highly reliable, efficient, and scalable systems

Who you are

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience
• 2+ years of software engineering experience, including 1+ years focused on reliability, scalability, and efficiency of distributed systems
• Proficiency in Python (preferred), Go, or Ruby within Linux environments, and strong understanding of microservices, asynchronous systems, and remote APIs
• Experience developing and operating production, customer-facing systems in AWS or Azure using Kubernetes, Docker, and Terraform
• Skilled in observability and incident response practices using tools such as Datadog, Splunk, Grafana, Prometheus, and OpenTelemetry, with a focus on continuous improvement
• Strong collaboration, documentation, and communication skills, with experience leading small projects, promoting platform adoption, and fostering a self-service, product-first mindset
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office hub locations: Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile
• Expectations to work from the office 3+ days a week
• In-office perks: lunch five times a week, commuter stipend, snacks and beverages
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

About us

White Circle is an AI Safety company building the safety, reliability, and optimization layer for AI systems. At the core of our platform are policies – simple natural-language rules that define what an AI model should and shouldn’t do. We automatically test, enforce, and continuously improve these policies at scale.

• We’ve raised $11M from top funds, founders, and senior leaders at OpenAI, Anthropic, HuggingFace, Mistral, DeepMind, Datadog, Sentry, and others
• We process over one hundred million API calls every month
• We fine-tune and train our own LLMs so they run faster and cheaper than any open or proprietary model

We’re a small, highly focused team. If you want to work deeply on hard problems, see your work ship to production quickly, and influence how AI safety is actually built – you’re the one we need.

You will:

• Coordinate meetings, calendars, and inboxes
• Handle travel planning (flights, hotels, logistics)
• Research and compare services, products, etc.
• Book reservations, appointments, and meetings
• Handle operational and administrative tasks quickly and independently
• Organise information and summarise options clearly
• Help reduce day-to-day operational friction across a wide variety of areas

You’ll fit right in if you:

• Have fluent English and French (both are mandatory)
• Are highly responsive and reliable
• Are comfortable with ambiguity and fast-changing priorities
• Can make decisions independently without needing detailed instructions
• Communicate clearly and concisely
• Are highly organised and detail-oriented
• Are proactive, resourceful, and naturally “figure things out”
• Are comfortable working async and occasionally across unusual hours/time zones

A big plus:

• Experience supporting founders, executives, creators, or startup teams
• Familiarity with AI tools and productivity software
• Experience working remotely in fast-moving online environments

Why White Circle

• Paid time off in line with your local regulations, no matter where you work from
• Work from Paris (hybrid) + relocation package
• Best medical insurance in France
• All the hardware, tools, and services you need
• Covered subscriptions for AI agents
• Team off-sites twice a year: we’ve recently been to the Alps and to Saint-Tropez

How we hire

1. Intro call with HR (25 min)
2. Take-home test task
3. Final call with CEO (45 min)

Please submit your application in English - it’s our company language so you’ll be speaking lots of it if you join

Who are we?

PER:FORM, an award-winning international communications agency founded by former Microsoft employees, is looking for a PR Manager (Senior Account Manager) with a strong IT background to develop and implement comprehensive communication campaigns for our tech industry clients.

What you’ll do

• Manage clients' accounts and maintain regular communication to discuss strategy and current tasks.
• Work with various global and local media outlets to pitch press releases, interviews, columns, articles, company stories, and other materials.
• Develop and implement news-breaks, media announcements, and other activities aimed at increasing brand awareness for clients.
• Develop and implement various image partnerships and collaborations (e.g., with Universities, Tech Accelerators).
• Implement integrations with influencers, establishing a turnkey process from research to execution.
• Coordinate the work of the SMM team and the corporate blog editorial team.
• Manage content creation: copywriting, approvals, and submissions, including thought leadership articles.
• Analyze and track the results of PR campaigns, generate reports, and make recommendations for improving effectiveness.

What you’ll bring

• Experience in PR in the tech industry.
• Perfect English (written and spoken).
• Proven project management skills.
• Experience working with global technology and business media outlets and/or a strong media relationship background, understanding how media operates (a must).
• A strategic mindset. Senior manager level capabilities: the ability to plan, execute, and make decisions.
• Excellent communication skills and the ability to work both independently and in a team.

What we offer

• Project-based engagement, fully remote and flexible work format
• Competitive compensation (USD or EUR), discussed individually
• Opportunity to work on global tech-driven projects and work on a global scale
• A chance to be part of an award-winning team of communications professionals

How to apply?

Send your CV, links to projects, or case studies to hr@perform.it.com

Senior Frontend Engineer

About HumanSignal Real-world data is the competitive edge in AI. HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery. We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide. We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out. If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk. This is a product-engineering role: not “build what you’re told,” but shape what we build —own the problem, propose solutions, and ship outcomes that matter to users and the business.

About the role

We’re hiring a Senior Frontend Engineer with product vision. You’ll lead with craft—shipping fast, accessible UX in React/TypeScript —and partner early with PM/Design to frame problems, prototype to learn, and make pragmatic scope calls. You care about clarity, performance, and simplicity in complex, data-heavy workflows—so the result feels simple, performant, and trustworthy.

Responsibilities

• Build and maintain frontend components and views for labeling, review, and evaluation workflows with performance, accessibility, and scalability in mind.
• Own outcomes, not tasks: refine scope, suggest trade-offs, propose simpler approaches, and land increments that deliver value fast.
• Partner with Product & Design from discovery to delivery: clarify user jobs, write lightweight RFCs/PRDs, and shape scope and milestones.
• Prototype to de-risk UX; use flags/gradual rollouts; gather feedback from users/support and iterate after releases.
• Raise the bar on FE standards: state management, testing, error boundaries, a11y, i18n, and developer ergonomics.
• Partner with Support to investigate production issues, reduce UX papercuts, and turn learnings into fixes.
• Engage with our open-source community (issues, discussions) to understand real-world needs and improve developer experience.
• Participate in architecture discussions and code reviews; mentor teammates and improve patterns across the codebase.

What you’ll bring

• Senior-level experience shipping production React/TypeScript apps (HTML/CSS mastery; ES6+; a11y).
• Strong product sense: you’ve made scope/trade-off decisions and iterated based on real-world usage and feedback.
• Fluency with modern FE tooling (e.g., Vite/Webpack, Jest/Cypress) and state-management patterns.
• Comfort collaborating with APIs and occasionally touching backend code (Django/REST familiarity is a plus).
• Excellent communication at a Senior IC level —you write clear RFCs/PRDs, give actionable reviews, and present trade-offs well.

Nice to have

• Experience with data/ML tools, OSS, design systems, or performance profiling.
• Familiarity with feature flags/gradual rollouts and qualitative feedback loops (support forums, user sessions).
• Prior work on complex, data-heavy UIs (review tools, multi-step workflows, or IDE-like apps).

Our stack
Python/Django, JS/TS, React, OpenAI API, Spark, BigQuery, Kafka, Jest, Cypress, AWS, Kubernetes, Postgres, Redis.

How we build
Trunk-based development with small, reviewable PRs; feature flags for safe rollouts; strong code reviews; pragmatic testing; and close collaboration with Product/Design/Support.

How we work
At HumanSignal, we follow a six-week cycle known as "Build and Ship" followed by a "Cooldown." During the first four weeks, the team focuses on creating new features and shipping improvements. We also rotate a small group to handle customer support, ensuring everyone stays in touch with real user needs and we can respond quickly to issues. After those four weeks, we have a two-week "Cooldown" period. This is when we tackle technical debt, refine our integration processes, and wrap up those lingering tasks that never quite fit into regular sprints but really help us feel good about our codebase and workflows.

Location & Compensation
At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Air Systems Engineer - Mid/Senior

ZeroAvia is seeking an Air Systems Engineer to lead the design and development of air delivery systems for its hydrogen fuel cell powertrains. This role is ideal for an experienced aerospace engineer with deep expertise in air system architecture, turbomachinery, and thermo‑fluid analysis, who can take full technical ownership from concept generation through certification‑ready design, testing, and supplier integration. Acting as a subject matter expert, the successful candidate will work across multidisciplinary teams and the supply chain to develop, analyse, and validate fuel cell cathode and air delivery systems using first‑principles analysis, simulation, and empirical testing, supporting the certification and deployment of ZeroAvia’s current and future zero‑emission propulsion systems.

The Air Systems Engineer will assume responsibility for all aspects of aerothermal design of air delivery systems for hydrogen fuel cell power generation systems. Working with internal stakeholders and the supply chain you will develop and demonstrate air delivery equipment and architectures to support certification of current and future hydrogen fuel cell power generation systems. Acting as the subject matter expert, you will lead on air delivery system topics technical discussions.

You'll need a dynamic approach to complex problem solving including utilising empirical methods, basic calculations from first principles and 1D & 3D simulation tools. You'll use CAD to create designs and drawings of related system components and assemblies and maintain design data in PLM system in accordance with company aeronautical standards.

To succeed in this role, you'll be a self-starter, diligent, results focused and flexible. Aerospace experience, knowledge of CAA, EASA, FAA certification processes and objectives are a huge advantage.

Main responsibilities

• Own all aspects of fuel cell cathode system development; including system architecture, requirements capture, equipment design development and testing.
• Lead aerothermal concept generation through to development of system architecture, requirements and design substantiation documents.
• Analyse air delivery systems and components to define lower level functional and performance requirements.
• Proactively lead internal stakeholders and supply chain on implementation of air delivery system equipment such as electric compressors, filters, valves, heat exchangers, fluid conveyance and instrumentation
• Develop strategies and capabilities for component level engineering evaluation testing including design, installation and commissioning of equipment test rigs.
• Host, participate, present as appropriate in internal and external design and project reviews

Experience and qualifications

• Education: Bachelor's degree in an appropriate discipline and commensurate depth of technical experience, or an equivalent combination of education and experience
• First-hand knowledge of implementing compressed air systems and equipment with direct experience in hydrogen fuel cell system an advantage.
• Experience in implementation of high-speed turbomachinery (compressors, turbines) and associated system architectures.
• Conversant with associated hardware such as compressors, filters, valves, humidifiers and sensors
• Experience in developing air delivery equipment test rigs including instrumentation and data acquisition systems, knowledge of programming environments (e.g. LabVIEW) a plus
• Experience of high voltage direct current (HVDC) systems and power electronics a plus
• User of MATLAB Simulink/Simscape or similar 1D thermo-fluid software
• Experience of commercial CFD codes (e.g. Ansys Fluent/CFX)
• Working knowledge of CAD and PLM tools (e.g. Siemens NX, Teamcentre)
• Use of requirements management tools (e.g. Polarion)
• Commensurate depth of related aerospace industry experience
• Excellent interpersonal skills and level of spoken and written English
• Ability to work on own initiative as well as part of an Integrated Project Team

At ZeroAvia, we’re clean sky thinkers. For the world to achieve truly clean, guilt-free flight, we need a scalable solution; hydrogen-electric powertrains. As a leader in zero-emission aviation and a UK Jet Zero Council member, we’re designing and commercialising hydrogen-powered solutions that will positively impact the future of aviation, global connectivity, and the world.

Join us at our Global HQ in Cotswold Airport, home to some of our aircraft and the workplace of many ZeroAvians. Located just outside the historic market town of Cirencester, you’ll experience a workspace built by engineers for engineers. This is a high-velocity and fast-paced environment with good links to the M4 and M5, so it’s fitting that it’s also our UK Head Office.

Why Join Us?

We want to help you be your best self, at work and at home, that’s why we provide our employees with…

• Private health and dental care– get access to services and support when you need them. Add your family members too.
• Mental health support– enjoy a culture where positive mental health is front of mind with our trained Mental Health First Aiders, Employee Assistance Programmes and wellbeing support.
• Free lunch and healthy snacks– keeping you fuelled up so you can help us deliver the technology of the future
• Sports, games and culture clubs– connect and keep fit with other ZeroAvians by joining one of our clubs – such as, running, cycling, padel, trivia, theatre and gardening.

We also offer:

• Stock options– so you can share in our success.
• 25 days holiday, plus public holidays and additional days awarded for long service
• Free EV Charging and membership in our EV Club.
• Salary Sacrifice Schemes for EV Club, Curry's Tech and Cycle to Work
• Weekly Spot Bonuses to reward excellence.
• Income Protection and Legal Support for peace of mind.
• Relocation Support to make your move seamless.

Diversity and Inclusion

As an emergent company shaping the aviation industry, we know that diversity fuels success and unlocks potential. We embrace being an equal-opportunity employer and actively seek individuals from diverse backgrounds. We value the multitude of skills, perspectives, and mindsets everyone can bring to the table. These experiences ignite creativity, originality, and growth. We proudly reject discrimination in all forms, including that based on race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Producer

Playground Games is looking for an experienced Producer to join our Fable team on a permanent basis.

About us:

As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre.

About the role:

Playground Games is looking for a skilled and experienced Producer for the Fable team to work on our open world action RPG project. As an integral part of the production process, you’ll be interacting with all disciplines and driving the delivery of high quality features using modern development methodologies.

In addition to your knowledge of production practice, you will also have an understanding of art, design and technical fundamentals. Your keen eye for detail and risk management experience will allow you to achieve exceptional quality in all aspects of game production, driven by your genuine passion for games and games development.

This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required.

What you’ll do:

• Focus alignment and teamwork within a team or department to achieve project-wide goals and respond efficiently to changing demands and circumstances.
• Demonstrates sound production process, problem solving, analysis, and curiosity.
• Apply continuous learning to production challenges to advance production skills.
• Effectively approach problems via building and apply knowledge base to the best effect and make decisions with conviction.

What you’ll bring:

• Track record owning delivery on large, complex game development work.
• Strong in‑house AAA background, ideally with shipped titles and meaningful scope.
• Confidence driving end‑to‑end production, from planning through to delivery.
• Experienced managing risk, dependencies, and shifting priorities in fast‑moving teams.

This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry’s most exciting first-party game studios.

Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity.  We are dedicated to creating a safe, comfortable and welcoming working environment.

We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members.  It drives our innovation and connects us closer to our players.  We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work.

If you require any reasonable adjustments to apply for this position, please contact us on recruitment@playground-games.com

Enterprise Business Development Representative (TALENT POOL)

Superside is building a strong talent pool for future Enterprise Business Development Representative roles and is looking to connect with experienced candidates ahead of upcoming openings. This role focuses on outbound engagement with enterprise accounts across SaaS, creative, and marketing industries, driving expansion in North America.

As a BDR at Superside, you’ll identify and engage high-value accounts, initiate strategic conversations, and generate interest in our creative subscription services. Success in this role comes from understanding customer challenges and positioning Superside as a long-term partner, not just driving volume.

What You'll Do

• Engage and nurture enterprise-level accounts, particularly in the SaaS, creative, and marketing industry, using a multi-channel approach (phone, email, social, and video).
• Develop strategic and personalized outreach, leveraging account intent signals to create meaningful sales conversations.
• Qualify target accounts by identifying their pain points, needs, and potential for long-term engagement.
• Position Superside as a strategic partner, articulating how our solutions can drive value for their organization beyond a transactional sales approach.
• Create and nurture opportunities, setting yourself and Account Executives for success.
• Leverage a world-class sales tech stack including Salesforce, Apollo, Sendspark (video prospecting), and Sales Navigator to identify and convert accounts.
• Stay active on social platforms, positioning yourself as a trusted voice in the marketing and design industry.

What You'll Need to Succeed

• 2–3 years of outbound sales or business development experience targeting the North American market; SaaS or agency experience preferred.
• Experience engaging enterprise-level accounts.
• Proven track record of high performance in consultative, non-transactional sales.
• Strong understanding of outbound techniques, including engaging cold or unresponsive prospects.
• Hands-on experience with multi-channel outreach (phone, email, LinkedIn, video) and intent-based strategies.
• Familiarity with tools like Salesforce, Apollo, Sendspark, and Sales Navigator, or willingness to learn.
• Excellent English communication skills, able to engage and present to senior stakeholders.
• Strong business acumen with the ability to understand customer challenges and position value clearly.

Public Relations Manager - Job Description

What you'll do

• Act as stewards of a brand's reputation by monitoring online platforms e.g. X & Reddit, addressing negative comments, and highlighting positive initiatives to maintain trust and credibility.
• Manage challenging situations transparently and quickly, providing factual information to avoid escalating issues and demonstrating a commitment to resolving problems.
• Craft compelling narratives that resonate with the audience, using a clear and consistent communication strategy to articulate the brand's core message.
• Manage relationships with internal and external stakeholders to ensure the seamless execution of campaign strategies.
• Oversee all public relations activities, including community inquiries and requests, to maintain a positive public image.
• Track, analyze, and report on PR results, providing comprehensive summaries and insights.

Responsibilities

• Act as stewards of a brand's reputation by monitoring online platforms e.g. X & Reddit, addressing negative comments, and highlighting positive initiatives to maintain trust and credibility.
• Manage challenging situations transparently and quickly, providing factual information to avoid escalating issues and demonstrating a commitment to resolving problems.
• Craft compelling narratives that resonate with the audience, using a clear and consistent communication strategy to articulate the brand's core message.
• Manage relationships with internal and external stakeholders to ensure the seamless execution of campaign strategies.
• Oversee all public relations activities, including community inquiries and requests, to maintain a positive public image.
• Track, analyze, and report on PR results, providing comprehensive summaries and insights.

Qualifications & Requirements

• 5-8 years of experience in public relations, preferably with an agency or in-house, collaborating with clients in sectors such as crypto, technology, consumer finance, financial services, venture capital, entertainment, or gaming.
• Solid understanding of DeFi, NFTs, and key blockchain protocols.
• Demonstrated success in enhancing the brand’s reputation, managing challenging situation in the social media platform.
• Established relationships with media outlets and influencers.
• Ability to excel in a fast-paced, dynamic environment.

Lead Safety (all genders)

AlsLead Safety führst du unsere Safety Manager, Safety Specialists und Betriebssanitäter*innen fachlich und disziplinarisch an. Zusammen mit deinem Team sorgst du für reibungslose und sichere Prozesse und stärkst die Gesundheits- und Sicherheitskultur an unserem neuen Zalando Logistik Standort.

Deine Arbeit ist geprägt durch einen motivierenden Teamgeist, der auf Wertschätzung, Respekt und Offenheit basiert. Dabei identifizierst du dich mit unserem Führungsleitbild, lebst unsere Werte und nutzt beides als Kompass im Daily-Business.

UNSER LEITBILD

Unsere Vision bei Zalando ist es, für alle Menschen da zu sein. Und diese Vision beginnt schon bei der Einstellung - wir begrüßen Bewerbungen von Menschen aller Geschlechteridentitäten, sexueller Orientierungen, persönlicher Ausdrucksformen, ethnischer Zugehörigkeiten, religiöser Überzeugungen und mit oder ohne Behinderung. Für uns ist es wichtig, dass du zur Rolle passt. Gerne kannst du bei deiner Bewerbung deshalb auf ein Foto und Angaben zu Alter und Personenstand verzichten.

Wir möchten dir eine hervorragende Bewerber*innen Erfahrung bieten. Bitte lasse uns wissen, wenn wir Vorkehrungen für dich treffen können, denn wir möchten dich über das gesamte Bewerbungsverfahren hinweg bestmöglich unterstützen.

WARUM DIE ROLLE FÜR DICH SPANNEND IST

• Stelle sicher, dass wir die gesetzlichen Auflagen für Arbeitssicherheit, Gesundheitsschutz, Brandschutz und Umweltschutz vollumfänglich erfüllen. Arbeite hierbei eng mit unseren Fachkräften für Arbeitssicherheit zusammen.
• Berate unsere Führungskräfte und Mitarbeitenden in allen Aspekten der Arbeitssicherheit, des Gesundheitsschutzes, Brandschutzes und Umweltschutzes, beispielsweise bei der Neu- und Umgestaltung von Arbeitsplätzen und -abläufen.
• Du übernimmst die disziplinarische und fachliche Führung deines Teams, steuerst die Personalplanung und förderst deine Kolleg:innen durch gezieltes Mentoring in ihrer persönlichen Weiterentwicklung.
• Verantworte den Aufbau, die Entwicklung und Pflege von Notfallkonzepten sowie von Reporting-Systemen.
• Erstelle Auswertungen und Reportings zu zentralen Safety-Kennzahlen und leite in enger Abstimmung mit deinem Management-Team Präventionsmaßnahmen ein, um gemeinsam messbare Ziele zu erreichen.
• Pflege die Zusammenarbeit mit der Berufsgenossenschaft sowie mit lokalen Behörden, der Feuerwehr, dem Betriebsarzt und dem Betriebsrat.
• Verantworte die Organisation der betrieblichen Ausbildung von Ersthelfer*innen, Brandschutz- und Räumungshelfer*innen.
• Sei Schnittstelle und Kontaktperson für abteilungsübergreifende Projekte und vertrete die Safety-Abteilung bei wichtigen Veranstaltungen.

WIR MÖCHTEN DICH KENNENLERNEN, WENN

• Du hast dein technisches Studium oder eine vergleichbare Ausbildung mit einem Techniker-, Ingenieurs- oder Meisterabschluss erfolgreich absolviert und wendest sicherheitstechnische Gesetze, Vorschriften und Richtlinien sicher an. Zusätzlich bringst du eine Qualifikation zum*r Fachkraft für Arbeitssicherheit (nach ASiG), Sicherheitsingenieur*in und Brandschutzbeauftragten, sowie drei oder mehr Jahre Berufserfahrung im Bereich Safety / Arbeitssicherheit mit.
• Du verfügst über Kenntnisse im Bereich Umweltschutz-Management.
• Über Neuerungen im Arbeits- und Brandschutz hältst du dich selbstständig auf dem Laufenden und freust dich darauf, zusätzliche Qualifikationen im Bereich HSE (Abfallbeauftragte*r, Immissionsschutzbeauftragte*r, Gefahrgut-, Gefahrstoffbeauftragte*r, etc.) gemeinsam mit Zalando zu absolvieren.
• Du übernimmst die volle Verantwortung für deine Aufgaben und identifizierst eigenständig neue Herausforderungen. Mit hoher Einsatzbereitschaft und Flexibilität entwickelst du proaktiv Ideen, um Prozesse zu optimieren und unsere Sicherheitskultur zu stärken.
• Du wendest Software, Apps und Web Tools sicher an und freust dich darauf, deine Kenntnisse im Umgang mit Google Workspace zu vertiefen.
• Du bist kommunikationsstark und gibst dein Wissen, verständlich und angepasst an den Wissensstand deiner Kolleg*innen weiter. Deine guten Deutsch- und Englischkenntnisse in Wort und Schrift vereinfachen die Kommunikation im Team und über Abteilungsgrenzen hinweg.

UNSERE VORTEILE

• Ein unbefristeter Arbeitsvertrag
• Bis zu 30 Urlaubstage pro Jahr
• Zwei Tage bezahlter Urlaub pro Jahr für ehrenamtliche Tätigkeiten
• 40% Rabatt auf Zalando-Produkte und 30% auf Zalando Lounge, sowie Rabatte bei externen Partnern.
• Kostenfreie Zalando-Aktien über das Mitarbeiter*innen-Aktionsprogramm
• Rabattportal für Mitarbeiter*innen über unsere externe Gutscheinplattform
• Ein Relocation Package (nach vorheriger Vereinbarung), falls du für die neue Rolle umziehst
• Unterstützung bei Familien- und Gesundheitsdienstleistungen inkl. mentalem Wohlbefinden, mit kostenloser Erstberatung, Rechtsberatung oder Coaching-Möglichkeiten
• Förderung deiner Entwicklung durch unsere Trainingsplattform und halbjährliche Peer-to-Peer-Leistungsbeurteilung.
• Subventioniertes Essen in der Betriebskantine
• Zuschuss zur betrieblichen Altersvorsorge
• Kostenlose Parkplätze

Onboarding Account Manager - Travel

PRIMARY DUTIES AND RESPONSIBILITIES

• Coordinate schedules and tasks during partner onboarding phase.
• Collaborate with internal stakeholders during design phase of onboarding (engineering, sales, etc.).
• Perform or delegate system setup tasks as necessary during onboarding phase.
• Primary point of contact for Inntopia Commerce and Marketing Cloud partners.
• Assist with troubleshooting and provide strategic guidance to our partners.
• Collaborate with other departments accordingly to ensure continued successful relationship management.
• Collaborate with other departments to curate relevant content, insights, and industry knowledge.
• Provide consultative and trusted advisor services, maintain relationships with key partner personnel including both end-users and leadership/C-suite staff.
• Work with partners and end-users to maximize their use of Inntopia Commerce and Marketing Cloud.
• Successfully demonstrate a proactive approach to fulfill and maintain partner’s needs and satisfaction.
• Look for ways to create efficiencies, both internally, and within the partners’ workflow and setups, to improve overall partner experience.
• Regularly review partner campaign conversion and other Key Performance Indicators to identify opportunities for improved conversion and ROI.
• Develop efficiencies of scale for reporting.
• Regularly review partner ecomm sales channels for opportunities for improved conversion.
• Troubleshoot software system, integration issues, and customer/transactional data related inquiries for partners.
• Assist with internal product support, troubleshoot issues, test resolved issues, and new product features.
• Report results back to development team.
• Schedule and facilitate regular meetings with designated partners to discuss new and existing features that may be beneficial.
• Conduct and facilitate trainings as needed/requested, including assistance with the production and participation of in-person panel discussions, and/or online recorded webinars.
• Collaborate with eLearning and Documentation team to document partner information and Inntopia business processes within internal documentation tools, as a point of reference for internal knowledge and training.
• Provide feedback to Inntopia management based on observations and insights from partners.
• Be responsible for consultative upsell of features/products within your existing account portfolio as opportunities arise.

REQUIRED JOB RELATED SKILLS AND EXPERIENCE

• 5 Years Resort/Hospitality related experience, preferably with software systems
• Strong Project Management and organization a must
• Account management/agency experience
• Travel Commerce and call center experience a plus.
• Strong critical thinking and decision-making aptitude
• Must possess strong cross-team, group and org collaboration skills
• Strong analytical problem solving, written and verbal skills
• Proven ability to navigate complex discussions with stakeholder groups, gather requirements, distill information to and from partners to/from Inntopia leadership and product development
• Positive, upbeat and customer-service oriented
• College Graduate, B.S. preferred
• Proven technical aptitude and experience with complex software
• Knowledge and experience with HTML concepts and email marketing tactics
• Knowledge and experience with CRM and customer databases
• Knowledge and experience with SMS and mobile push notifications a plus
• Ability to work independently and proactively with little management oversight
• Understanding of Microsoft SQL based databases and query constructs
• Understanding of the Agile Development Process
• Understanding of Salesforce for account management and record-keeping a plus
• Understanding of Active Campaign and Acoustic ESP and other Marketing Automation / Email Service Providers a plus
• Familiarity with Travel software like Property Management Systems, Point of Sale Systems, Ticketing, Reservations, Food & Beverage, etc.

COMPANY ATTRIBUTES

• We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer.
• We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics.
• Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities.
• We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.

What you'll be doing:

• build and develop a unified incident management process, from detection and escalation to postmortems and preventive actions;
• structure the team’s work, increase its autonomy, and help establish scalable internal processes;
• coordinate support, product, legal, analytics, and other teams during incidents;
• develop processes for handling complex customer cases, complaints, and escalations;
• implement metrics and analytics for incidents, SLA performance, business impact, and process efficiency;
• build transparent incident tracking and process visibility in Jira and other tools;
• provide regular feedback to product teams and help prioritize problem areas;
• contribute to compensation workflows, customer communication processes, and service recovery practices.

What we expect from you:

• 2+ years of experience in incident management, operations, or customer support process management;
• experience building processes and driving cross-functional collaboration in a complex operational environment;
• proven team management experience;
• strong understanding of customer experience and customer incident / escalation handling;
• analytical mindset: ability to work with data, build dashboards, and make data-driven decisions;
• ability to translate between “technical” and “customer” language and align stakeholders across different levels;
• confident working with Jira or similar tools;
• strong organizational skills, independence, and the ability to stay focused in high-pressure situations.

Nice to have

• experience working with claims, complaints, or legal-related operational processes, and understanding of compensation economics;
• experience in OTA, travel, fintech, or similar industries.

How we work:

• work from anywhere in the world: no location restrictions, salary paid in USD, travel-loving culture;
• no bureaucracy: efficient processes, horizontal and open communication, quick idea discussion and decision-making;
• benefits compensation: private medical insurance, psychotherapy or language courses, sports activities, and sick leave.