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Product Manager, Gift Cart

Highlights

• Location: Portugal, Remote (CET)
• Language: Russian-speaking team; English fluency required (C1)

What You’ll Own

• Define the Gift Cart strategy and translate it into a roadmap — with clear priorities and reasoning behind every decision.
• Communicate with customers and CSMs regularly, and analyze data together with the analytics team — to find growth opportunities and make informed decisions.
• Write specifications that engineers can build from — with detailed requirements and edge cases covered.
• Take features from idea to launch, working closely with design and engineering at every step.
• Track product health and growth: conversion, average gift size, error rates — and understand what's driving them.
• Prepare CSMs and Sales for every launch so they're always in context ahead of time.
• Keep stakeholders aligned — on priorities, timelines, and changes in plans.

Requirements

• Experience owning a product area end-to-end — you take responsibility for outcomes, not just tasks.
• Ability to build a strategy and roadmap for 12–24 months — and clearly explain the reasoning behind your decisions.
• Data-driven: you analyze funnels, understand the numbers, and know where to look for growth opportunities.
• You write specifications engineers can build from — clear, with edge cases covered and no open questions left.
• Systems thinker: you see the product as a whole, understand dependencies, and anticipate the impact of decisions.
• Strong UX sensibility: you know what makes an experience good and can advocate for it with your team.
• Comfortable working across functions — design, engineering, analytics, and business stakeholders.

Nice To Have

• Experience in e-commerce or products with multi-step checkout flows.
• Experience working with nonprofits, donors, or in the fundraising industry.
• Experience with payment flows or financial products.

Working model

• High ownership and direct collaboration with dedicated Engineering TL, Engineers, Designer, Analyst and CSM, Sales teams.
• We use AI to accelerate analysis, specs, and communication — with clear assumptions and validation.
• At Fundraise Up, AI is a default tool — not an experimental one
• We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Compensation

The compensation range for this role is €5,200 - €5,700 gross. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.

Benefits

• Private medical insurance for the employee and their family
• 22 paid vacation days per year
• Up to 14 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses. Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: furniture (office chair, desk, monitor) and other items
• Co-working. Remote working.
• €50 monthly allowance to cover internet and mobile phone expenses
• We are an equal opportunity employer. Diversity and inclusion prioritized.

Product Marketing Manager, Payments

What you’ll do

We’re seeking an experienced product marketer to drive the end-to-end GTM strategy and execution for a selection of Payments products. As a Product Marketing Manager, you will shape the product roadmap, own and evolve messaging and positioning, create differentiated content for events and presentations, support product launches, and enable sales. Reporting to the Global Payments PMM Lead, you’ll partner with product, strategy & ops, and sales teams to drive awareness and adoption in a rapidly evolving market.

• Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products
• Drive end-to-end product launches, including define audience segments, gather user insights, craft launch narratives, inform pricing and packaging, ensure cross-functional readiness, and execute launch activities
• Develop differentiated messaging and positioning, equip GTM teams with knowledge and content to sell and market effectively
• Create high-impact thought leadership content

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Minimum requirements: 7+ years of product marketing experience at a technology company
• Experience developing messaging, positioning, and sales enablement materials
• Strong verbal and written communication; able to translate technical features into customer-facing benefits
• Experience managing cross-functional GTM efforts, including working closely with product, sales, and marketing teams
• Be able to leverage data to proactively identify opportunities and drive impactful results

Job title: Freelance UGC Creator (m/f/x) - Japanese Speaking

Job description

At DemoUp Cliplister, we’re not just about content creation; we’re revolutionizing how over 3,000 brands and retailers like MediaMarkt, Otto, Fnac, Microsoft, Logitech, and Bosch bring their products to life with innovative solutions like video, augmented reality, and user-generated content. Our unique approach combines content creation services with a state-of-the-art digital asset management platform and content syndication, making us a key SaaS player in Europe’s retail landscape. Join us to expand our network and make an impact!

What you’ll do

• Content Creation in Japanese: Produce authentic and engaging videos for YouTube, including product integrations, reviews, tutorials, testimonials, and creator-style branded content (9:16 vertical videos for YouTube Shorts, TikTok, and Instagram Reels are also welcome).
• Product Showcasing: Create engaging creator-style content that showcases products and features from leading brands such as Microsoft, Logitech, Bosch, Samsung, Philips, and Adidas, helping customers better understand products through authentic video storytelling.
• On-Camera Presentation: Confidently present products and services on-camera in a natural and engaging way.
• Creative Storytelling: Transform creative briefs into entertaining and high-performing short-form content.
• Video Editing & Delivery: Edit and deliver polished videos with clear audio, good lighting, and strong hooks optimized for social media performance.
• Collaboration with Internal Teams: Work closely with our Creative and Marketing Teams to align content with campaign goals and brand expectations.
• Trend Research & Platform Awareness: Stay up to date with current social media trends, formats, and viral content styles to create relevant and engaging videos.

Who you are

• You speak fluent Japanese and English.
• You enjoy creating UGC Videos for social media platforms such as YouTube, TikTok or Instagram.
• You do not need to be an experienced UGC creator already: creators from all backgrounds are welcome, including YouTubers, streamers, influencers, lifestyle creators, and reviewers.
• You are comfortable speaking in front of the camera and know how to capture attention in short-form videos.
• You have basic filming and editing skills and are using at least a basic camera or studio setup.
• You have strong communication skills and a creative mindset.
• You understand what makes content feel authentic, engaging, and platform-native.
• You are reliable, proactive, and able to meet agreed deadlines.
• Work mode: You can work from anywhere.

Requirements

• Fluent Japanese and English.
• Experience or willingness to create short-form video content for social media (YouTube, TikTok, Instagram).
• Basic filming and editing skills with access to a camera or studio setup.
• Strong communication skills and creative mindset.
• Reliability and ability to meet deadlines.
• Remote/work-from-anywhere capability.

Job title: Medical Science Liaison - Ohio Valley

Position Summary: The MSL reports to the Sr. Director, National Field Medical Affairs and will be responsible for fostering strong relationships with key opinion leaders (KOLs) and supporting the scientific and clinical strategy of Orca Bio's next generation allogeneic cell therapies. The ideal candidate will possess deep expertise in hematopoietic stem cell transplantation (HSCT), cellular therapy, and the evolving cell therapy landscape, including clinical, operational, regulatory and market access considerations. The MSL will serve as trusted scientific partner between Orca Bio and external healthcare providers (HCPs) establishing strong professional collaborations with investigators and other HCPs within the designated territory. Additionally, you will serve as an active leader and contributor on projects in support of the Medical Affairs Strategic Objectives.

What you'll do

• Foster and maintain strong relationships with key opinion leaders (KOLs) and HCPs within the designated territory.
• Support the scientific and clinical strategy for Orca Bio's allogeneic cell therapies.
• Act as a trusted scientific partner, providing in-depth knowledge on HSCT, cellular therapy, and the evolving cell therapy landscape.
• Contribute to projects supporting Medical Affairs Strategic Objectives, including cross-functional collaboration.

Who you are

• Deep expertise in hematopoietic stem cell transplantation (HSCT) and cellular therapy.
• Strong understanding of clinical, operational, regulatory, and market access considerations in cell therapy.
• Proven ability to establish professional collaborations with investigators and healthcare professionals in the territory.
• Strategic thinker with leadership capabilities to actively contribute on Medical Affairs initiatives.
• Resides within the Ohio Valley territory (OH, PA, IN, KY, MD, VA, WV, DE, or Washington, D.C.), with a preference for Ohio or Pennsylvania.

Location

Candidate must reside within the Ohio Valley territory (OH, PA, IN, KY, MD, VA, WV, DE, or Washington, D.C.), with a preference for Ohio or Pennsylvania.

Principal Customer Success Manager

Fenix24 - United States (Remote)

About This Position

The Principal Customer Success Manager (CSM) is the expert individual contributor within the Customer Success organization, accountable for the success of our most strategic and complex customer relationships. This role drives long-term customer value, retention, and growth through deep alignment with executive stakeholders and cross-functional teams. Beyond owning a portfolio of high-value accounts, the Principal CSM solves the most complex customer scenarios, removes systemic blockers, and turns customer experience into improvements for Customer Success programs and plays. Success is measured by the ability to protect and grow the organization's most important customer relationships, drive resolution of complex challenges, and build repeatable approaches that improve outcomes across Customer Success.

Key Responsibilities

• Own and manage a portfolio of the organization's most strategic and complex accounts, driving long-term strategy focused on value realization, retention, and expansion
• Build and maintain executive-level relationships with customer stakeholders, serving as a senior voice of the customer for leadership
• Align cross-functionally across Sales, Service Delivery, Product, Support, and Executive teams to remove blockers and drive outcomes
• Act as the escalation authority for the most complex customer situations, spanning technical, commercial, and operational domains
• Translate lessons learned from complex engagements into improved Customer Success plays, programs, and best practices
• Provide strategic guidance for critical account planning, at-risk accounts, and renewal/expansion strategy
• Partner with the Principal TAM as a peer advisor, and with Sales and Engineering on long-term growth planning
• Deliver executive business reviews and value-based reporting; track key metrics and KPIs across adoption, expansion, and account health

Qualifications & Requirements

• 10+ years in Customer Success, account management, or a related customer-facing role, with demonstrated success managing complex enterprise relationships
• Strong executive presence and credibility at the C-suite level
• Proven ability to lead cross-functional initiatives without direct authority
• Deep experience developing and executing long-term account strategy, with advanced problem-solving skills in ambiguous environments
• Excellent written and verbal communication, including at the executive level
• Strong analytical, organizational, and planning skills
• Solid understanding of recurring revenue models, customer growth strategy, and service level/contract alignment
• Experience in a service delivery or managed services environment, with a strong grasp of IT infrastructure and security concepts
• Practical InfoSec experience and real-world application of cybersecurity principles for customers

What You’ll Do

Own and manage a portfolio of strategic accounts; build executive relationships; align cross-functional teams; escalate and resolve complex situations; translate engagement insights into improved CS plays; guide critical account planning; collaborate on long-term growth; deliver executive reviews and value-based reporting.

Who You Are

• Strategic thinker with a track record of managing complex enterprise relationships
• Executive presence with credibility at the C-suite
• Collaborative leader who can navigate cross-functional environments

Team Description

Department: Fenix24

Tech Stack

Experience in IT infrastructure and security concepts; familiarity with recurring revenue models and managed services.

Benefits & Perks

Compensation: $150,000 - $170,000

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Senior System Analyst, you'll play a crucial role in the design, implementation and maintenance of partners-related systems and services.

Partners attract clients, and we provide them with transparent and reliable conditions: a clear process, accurate earnings tracking, and timely payouts.

Responsibilities

• Collaborate with business stakeholders to understand their needs and requirements
• Analyze and document business processes, workflows, and system functionalities
• Design and propose technical solutions that align with FxPro's business objectives and technology strategy
• Develop detailed system specifications, diagrams, and flowcharts to guide developers
• Work closely with development teams to oversee the implementation of system solutions
• Ensure seamless integration of new systems with existing infrastructure and platforms
  

Requirements

• 5+ years experience as a System Analyst
• Expertise in analyzing and documenting requirements for backend services
• Experienced in creating detailed system specifications, wireframes, diagrams, and flowcharts
• Proficient in creating comprehensive technical documentation
• Proficient in system architecture
• Skilled in RESTful APIs, GraphQL, and third-party API integration
• Knowledge of industry standards and regulatory compliance
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication
• Strong collaboration and teamwork abilities
• Analytical thinking skills
• Adaptability to changing business needs
• Fluent in English and Russian languages
  

Nice to have

• In-depth knowledge of trading systems
• Understanding of UX/UI design principles
  

Interview steps

1. Recruiter screen (~30 minutes)
2. Technical Interview (~90 minutes)
3. Final Interview with managers (~60 minutes)
   

Our benefits

• Excellent compensation package
• Medical insurance
• Provident fund
• In-house gym with a personal trainer
• Free daily lunch catering, snacks, and beverages
• Company discount card for various products & services
• 21 days of annual leave and 10 days of sick leave annually
• Shuttle bus service from Limassol
• Birthday gift
• Relocation bonus and visa/work permit support

Placement Support Executive – Job Description

We are looking for a proactive and analytical Placement Support Executive to work closely with the Head of Placement and Regional Placement Directors. You will play a key role in supporting the delivery of our placement strategy while ensuring the smooth administration, coordination, and execution of insurance placements across the business.

In this role you will oversee the delivery of high-quality placement support services, identify process improvements, and contribute to the achievement of business objectives through effective placement support and proactive identification of opportunities that may exist.

A key focus will be on data management, analysis, and reporting, playing a vital role in ensuring data accuracy and integrity, generating meaningful insights, and providing valuable information to support decision-making across the platform.

What You'll Be Doing

Key responsibilities

• Lead and improve analysis and data exchange across a number of key areas including insurer placement, support of our placement initiatives as well as our client retention and new business capabilities and pipelines
• Handle reporting, insurance data changes and data questions from internal & external stakeholders, interrogating, transforming, modelling and visualising data from various sources to providing accurate and insightful MI to enable the platform to make well informed strategic decisions
• Be able to identify and present changes and trends in client data received
• Prepare reports and dashboards to help internal and external stakeholders, ensuring accuracy and integrity of data across all solutions
• Oversee the end-to-end placement support process, ensuring timely and accurate execution.
• Support brokers and placement teams with market submissions, placement documentation, and insurer communications.
• Monitor placement activity and identify areas for operational improvement.
• Support relevant stakeholders with preparation and analysis of key information ahead of internal and external meetings

About You

Essential Experience & Skills

• Significant experience within the insurance industry with a strong understanding of insurance operations and placement processes.
• Proven experience using Acturis to analyse and review placement and broking activity.
• In-depth knowledge and experience of regulatory / legislative framework within the financial services market
• Advanced proficiency in Excel, Power BI, SQL, Tableau, and PowerPoint.
• Experience creating reports, dashboards, and management information for senior stakeholders.
• Experience of managing and influencing various stakeholders and adhering to agreed timelines.
• Good understanding of the regulatory and legislative framework within financial services.

Personal Attributes

• Highly organised with excellent attention to detail with the ability to identify operational inefficiencies and recommend appropriate solutions tailored to insurance operations
• Flexibility – prioritisation of effort will be based on the most pressing business demand, requiring flexibility and adaptability
• A proactive problem solver who enjoys improving processes.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.

Benefits & Perks

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

Job overview

The Director of Medical Science Liaison (Western US) at Compass Pathways will lead and develop a high-performing field medical team focused on impactful scientific engagement within the neuroscience and mental health community. This role is responsible for translating Compass’s medical strategy into effective field activities, overseeing MSL operations across a defined region, and ensuring consistent, high-quality scientific exchange with external stakeholders.

The Director will drive execution of the national medical affairs plan, coach and mentor MSLs to enhance scientific credibility and performance, and partner closely with cross-functional teams to ensure that field insights help inform medical strategy, clinical development, and educational initiatives. At this level, the role also supports the growth of Compass’s treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD) franchises by reinforcing scientific leadership, shaping medical engagement plans, and advancing relationships with key external experts and thought leaders.

Location: Remote on the West Coast, USA.

Reports to: Senior Director, Medical Science Liaison.

Roles and responsibilities

• Lead, coach, and develop a high-performing MSL team within a region, setting clear expectations for scientific excellence, compliance, and professional growth
• Foster a culture of scientific rigor, collaboration, accountability, and continuous improvement within Field Medical
• Translate medical strategy into effective field execution, ensuring consistent, high-quality scientific engagement across territories
• Oversee territory planning, stakeholder prioritization, and deployment of field medical resources
• Ensure the timely collection, synthesis, and communication of actionable medical insights from the field to inform clinical development, medical strategy, and education planning
• Maintain awareness of emerging science, treatment landscape developments, and competitive activity relevant to TRD and PTSD
• Support medical education initiatives, advisory boards, and scientific congress engagement at the regional or national level
• Contribute to the evolution of Medical Affairs processes, training, tools, and metrics to support a growing field medical organization
• Liaise cross-functionally with Clinical Development, Market Access, Government Affairs, and other internal teams to align field medical activities with organizational priorities

Candidate Profile

• Advanced scientific training with associated credentials (e.g., PhD, PharmD, PMHNP, MD)
• At least 3 years of Medical Science Liaison experience
• Proven field medical leader with demonstrated ability to manage projects and cross-functional relationships
• Preference for candidates with background/experience in neuroscience, psychiatry or psychology
• Experience managing and supporting direct reports required
• Experience in pre-commercial or early-launch environments preferred
• Ability to travel up to 50-75%, including overnight stays and weekends, as needed
• A thoughtful leader
• Highly organized and accountable
• Excellent verbal and written communication, listening skills, and emotional intelligence
• Proven experience of self-motivation, accountability, integrity & teamwork
• Passion for improving and transforming mental health – full alignment with Compass values

Compensation Description (annually)

Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Base salary per annum: $235,000 - $260,000 USD

Benefits

For an overview of our benefits package and compensation information, please visit "Joins us - Our Benefits". These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.

Equal opportunities

Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.

US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.

Sponsorship

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

Data Privacy

All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Project Manager, UK

Location: Remote, United Kingdom

Travel requirement: Significant travel is an essential requirement of this role. You must be available to travel onsite to client events multiple times per quarter, throughout North America, and internationally as business and client needs require.

Who are we?

At Grip, we're on a mission to connect people, ideas and opportunities. Our leading AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events enables our clients to create Virtual, Hybrid, and Live experiences in a single platform.

We work with many of the biggest event organisers in the world and operate globally across multiple regions and event formats. Grip's growth means we now need even clearer ownership between pre-sale commercial leadership and post-sale delivery and customer success.

About the role

As a Project Manager, you will own the successful post-sale implementation and delivery of Grip for a portfolio of event-organiser clients. You will translate the sold solution into a clear delivery plan, lead clients through platform setup and readiness, coordinate internal specialists, and ensure each event is delivered on time, within agreed scope, and to a high standard.

You will be the central operational lead from project kickoff through event completion and handover. This includes guiding clients on platform configuration and best practices, managing risks and dependencies, maintaining delivery discipline, and ensuring that all teams involved are aligned on what is required for event success.

This is a highly client-facing role for someone who combines strong project management discipline with practical experience in event technology, events, hospitality, or another fast-paced client-delivery environment. You will be expected to attend client events onsite regularly, represent Grip professionally, and confidently manage the realities of live event delivery.

Job requirements

Core responsibilities

• Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout.
• Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications.
• Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform.
• Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives.
• Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders.
• Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed.
• Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events.
• Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule.
• Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams.
• Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards.
• Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin.
• Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working.

What we’re looking for

• 5+ years of experience in project management, implementation, event operations, customer delivery, client services.
• Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred.
• Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment.
• Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively.
• Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage.

Remote

London,Greater London,United Kingdom

Head of Lifecycle Marketing

Marketing•Remote (USA)

In this role, you will:

• Own the lifecycle campaigns strategy end-to-end Define and continuously refine the campaign strategy across prospect conversion, adoption, expansion, and retention. Success looks like delivering an engaging, delightful journey for both self-serve and sales-assisted customers that drives measurable outcomes at every stage.
• Lead and develop a high-performing team Directly manage a team of Campaign Managers, each owning a distinct stage of the customer lifecycle. You'll set a high bar for campaign quality and strategic thinking, invest in your team's growth, and build a culture where experimentation and accountability go hand in hand.
• Oversee integrated campaign execution You'll also manage the Campaign Manager who owns integrated campaigns, working with the directive to make sure major campaigns are designed to land across the full lifecycle, with each stage owner enabled to promote effectively to their segment of the audience. You'll bring the connective tissue between campaign moments and ongoing lifecycle programs.
• Use AI and System Building to scale experimentation velocity and team impact You'll be managing a team of brilliant marketers, and it's your job to supercharge their impact beyond the headcount you have. That means developing their fluency with AI tools, identifying workflows that should be automated, partnering with Marketing Ops to create agentic campaign systems, shipping experiments and documenting learnings at new speeds. Most importantly, you'll be able to redirect the time you free up for your team to high value experiments.
• Shape how PandaDoc engages customers across owned channels Drive the strategy and execution of campaigns across email, in-app, and other owned channels. You'll come in with a perspective on messaging relevance, timing, and personalization that makes our audience eager to hear from us.
• Partner across the marketing org and beyond Work closely with the Senior Director of Growth Marketing to align lifecycle priorities with broader demand gen strategy. Build tight relationships with Product Marketing (on messaging and launch support), Sales (on prospect handoffs and lead quality), Customer Success and Account Management (on expansion and retention programs), and Product teams (on activation and adoption motions).
• Champion the team's technical and operational needs Ensure your team has the marketing automation infrastructure, data, and tooling to execute at the speed and sophistication the business requires. Partner with Marketing Operations and GTM Data to improve targeting, personalization, and measurement capabilities over time.
• Build for both motions PandaDoc serves customers through both a self-serve and a sales-assisted motion. You'll ensure our lifecycle programs are designed with both in mind, and that the handoffs between them are seamless.

About You

• 6+ years of experience in B2B lifecycle or integrated campaigns marketing with at least 3 years leading and developing high-performing teams
• A track record of building lifecycle programs that drive measurable business outcomes of MQLs, pipeline, activation, retention, and revenue
• Strong analytical instincts: you can interrogate campaign data, identify what's driving or suppressing performance, and turn that into an experimentation strategy
• Ingrained with AI-powered marketing tools in your workflow - whether that's using AI to generate and test campaign messaging faster, or having created systems for faster insight loops from experiments. AI has made you measurably more productive, and you have a POV on scaling that to the team.
• Hands-on experience with marketing automation platforms and CRM tools; you understand the technical landscape well enough to push for what your team needs
• A systems thinker's approach to the customer journey — you see how prospect programs connect to activation, activation connects to expansion, and you design accordingly
• Experience working in a dual-motion B2B environment (self-serve and sales-assisted) is a strong plus
• The ability to operate at both the strategic and executional level — you can write a compelling campaign brief and a compelling business case in the same week
• Strong cross-functional relationship skills; you build trust with Sales, CS, and Product teams by showing up prepared, communicating clearly, and following through
• Comfort with ambiguity and a bias toward action — you define clarity rather than waiting for it
• Genuine curiosity about customers: what makes them adopt, what makes them stay, and what makes them grow

Compensation & Benefits

The annual range for this role is $170,000–$190,000 OTE, which includes both base and variable pay.

Employees may be able to purchase company stock or receive annual bonuses. Employees and their families may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA, and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, a birthday PTO day, and 12 company paid holidays per year.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.

Company Overview

PandaDoc empowers more than 60,000 organizations to thrive by simplifying and automating their document workflows. From proposals and quotes to contracts, we help teams get more done, faster.

Job responsibilities

• Serve as the primary operational lead for UK privacy compliance matters and act as the designated Data Protection Officer (DPO) for the UK entity, subject to any final organisational and regulatory approvals.
• Lead and oversee on existing key UK privacy governance activities, including Data Protection Impact assessments (DPIA’s), oversight, privacy risk assessments, incident and breach governance, data subject rights processes, retention and deletion governance, and regulatory documentation, where required suggest improvements.
• Lead the regulatory input of the firm's Management Information (MI) dashboard for Privacy, to include data relating to consumer outcomes and the firm's meeting of Privacy requirements. Ensure ongoing consideration of the metrics and make recommendations for improvement or updates.
• Lead the development of the firm's Privacy Compliance Monitoring Programme (CMP) ensuring its suitability is aligned to the risk appetite of the firm, the regulatory landscape and the market within which the firm operates.
• Support in completion of the firm's Enterprise wide compliance risk assessment and control inventory, including collecting and documenting results, establishing where opportunities exist and work with internal and external partners to deliver.
• Translate legal and regulatory requirements into compliance standards, governance routines, oversight expectations, and program requirements for first-line stakeholders.
• Support the design, implementation, and continuous improvement of the UK regulatory compliance framework across key privacy, conduct and consumer protection areas, including vulnerable customers and other core UK regulatory programs.
• Provide second-line challenge and oversight of first-line control environments, including review of control design, identification of gaps, escalation of issues, and remediation tracking.
• Maintain and enhance governance processes for UK compliance issues management, risk assessments, control oversight, and reporting.
• Support internal audit, external audit, regulatory enquiries, and external partner review activity, including coordination of materials, tracking of actions, and remediation governance.
• Prepare recurring management reporting, governance materials, and issue summaries for senior leadership and relevant governance forums.
• Partner with Legal to ensure clear delineation between legal advisory responsibilities and Compliance operational / oversight responsibilities, particularly in the privacy space.
• Partner with Product, Engineering, Operations, and other cross-functional stakeholders to ensure UK privacy and regulatory requirements are operationalised effectively.
• Coordinate with regional and global Compliance partners to support consistency in governance standards, documentation, and reporting across jurisdictions.
• Help identify and implement improvements to compliance processes, governance routines, documentation standards, and oversight tools.
• Showcase Compliance as an open for business function, accessible and relatable to the goals and objectives of the firm.

What we look for

• 6+ years of experience in regulatory compliance, privacy compliance, risk management, governance, audit, or a related control function, preferably within financial services, fintech, banking, or another regulated environment, ideally past experience acting as a DPO in a regulated consumer credit firm.
• Strong understanding of UK privacy and regulatory compliance expectations, including UK GDPR, governance, DPIA’s, breach processes, data subject rights, consumer protection, conduct risk, vulnerable customers, and related compliance program requirements.
• Experience operating within a second-line of defence model, including governance, oversight, monitoring, and independent challenge of first-line control environments.
• Demonstrated ability to translate legal and regulatory requirements into policies, standards, procedures, governance routines and control expectations.
• Experience supporting audits, regulatory exams, control reviews, or similar oversight processes in a regulated environment.
• Strong cross-functional partnership skills, with the ability to work effectively with Legal, Marketing, Product, Engineering, Operations, Risk, and Compliance stakeholders.
• Sound judgment, strong organisational discipline, and the ability to manage sensitive regulatory matters with discretion and rigor.
• Experience preparing management reporting, governance materials, and escalation summaries for senior stakeholders.
• Ability to manage multiple workstreams and move between strategic governance design and day-to-day execution.
• Bachelor’s degree or equivalent practical experience; relevant certifications.

Benefits and other details

Base Pay Range: £101,000 - £149,000 per year. Location: Remote UK. Affirm offers a comprehensive benefits package including health care coverage for employees and dependents, Flexible Spending Wallets, time off, and an employee stock purchase plan. Remote-first with some roles possibly requiring office presence. Includes equity rewards and other perks.

Senior Backend Engineer - MarTech

What you’ll do

• Design, build and operate reliable backend services that support marketing and growth initiatives.
• Own features and engineering projects from discovery and technical design through delivery and production support.
• Build integrations with internal and external platforms, ensuring reliable data flows and maintainable interfaces.
• Define and evolve architectures for distributed services and event-driven systems.
• Improve the reliability, quality and operational excellence of existing services.
• Collaborate with technical and non-technical stakeholders to clarify requirements, communicate trade-offs and shape priorities.
• Contribute to a high standard of engineering through testing, code reviews, documentation and pragmatic technical decisions.
• Support the growth of the team by pairing with peers, sharing knowledge and mentoring less experienced engineers.

You’ll be great for this role if you have

• 5+ years of professional backend engineering experience. Strong experience with Go and the wider Go ecosystem.
• Hands-on experience with distributed systems, microservices and event-driven architectures.
• Experience with event-streaming platforms and messaging brokers such as Kafka.
• Practical experience with DevOps practices and CI/CD tools, for example GitHub Actions or Argo CD.
• Experience building new systems while also maintaining and improving legacy services.
• A strong understanding of software architecture, service boundaries, APIs, data flows, testing and production operations.
• Excellent written and verbal communication skills, with the ability to explain technical concepts and trade-offs to both technical and non-technical stakeholders.
• Proven stakeholder-management skills and a collaborative approach to problem-solving.
• A strong sense of ownership and a commitment to writing clear, maintainable and testable code.
• Curiosity and enthusiasm for solving meaningful problems for users and the business.

Nice to have

• Experience in marketing technology, growth, acquisition or advertising platforms.
• Familiarity with React, TypeScript, or Python.
• Experience in fintech or a related industry.

Why you should join SumUp

• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• 🧑‍🔬 We take learning and experimentation seriously with Hack Days every second Friday, and entire global Hack Weeks
• 🌈 Commitment to Diversity and Inclusion
• 📚 A dedicated annual L&D budget of €2,000 for conferences and career development
• 🚀 Enrolment onto our VSOP program
• 💶 A corporate pension scheme with up to 20% employer match
• 🔄 30 Days Sabbatical after 3 years of employment
• 🔗 Referral Bonus
• 🚵🏾‍♂️ Additional benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches

About us

Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Our commitment to small businesses is reflected in our diverse team and inclusive work culture.

About the role

Job Title: React Native Engineer

Location: Remote

What You’ll Do:

• Develop and maintain mobile apps using React Native.
• Publish apps to the App Store and Google Play.
• Collaborate with product, design, and backend teams to deliver great user experiences.
• Optimize app performance and fix bugs.
• Stay updated on React Native trends and best practices.

What We’re Looking For:

• 6+ years of mobile development experience, with expertise in React Native.
• Proven experience publishing apps to App Store and Google Play.
• Strong problem-solving and debugging skills.
• Bonus: Experience with native iOS/Android, CI/CD pipelines, or Firebase.

Why Join Us:

• Fun off-sites and a supportive, ego-free team.
• Chill work-life balance—your time is respected.
• Build a product that truly helps SMBs, not exploits them.
• Work remotely with smart, passionate people.

Senior Manufacturing Engineer

The Senior Manufacturing Engineer will be responsible for developing, implementing, and continuously improving manufacturing processes for ZeroAvia's hydrogen-electric propulsion systems. The role requires a hands-on engineer who thrives in an environment where designs evolve rapidly, build schedules are challenging, and close collaboration with engineering teams is essential.

The successful candidate will bridge the gap between Design Engineering and Production, supporting rapid prototyping, technology maturation, certification hardware builds, and the industrialisation of future production systems.

This is a key role supporting the transition from concept and development builds to low-rate production and ultimately certified aerospace products.

Key Responsibilities

• Lead manufacturing activities across prototype, development and certification programmes, supporting system integration, testing and flight-test activities whilst driving rapid resolution of manufacturing challenges.
• Develop, validate and optimise manufacturing processes, assembly methods, work instructions and manufacturing documentation to ensure safe, efficient and scalable production of complex aerospace systems.
• Act as the manufacturing lead within product development teams, influencing design decisions through Design for Manufacture and Assembly (DFMA) principles to improve quality, cost, manufacturability and performance.
• Drive industrialisation and production readiness activities, including manufacturing strategy development, tooling and equipment specification, process validation and capacity planning to support the transition from development to serial production.
• Ensure compliance with aerospace quality and regulatory requirements, supporting process qualification, first article inspections, audits, root cause investigations and certification activities.
• Lead continuous improvement initiatives and collaborate across Engineering, Quality, Supply Chain and Production teams to enhance productivity, reduce waste, improve build quality and support strategic manufacturing objectives.

Role Requirements

• Degree-qualified in Manufacturing, Mechanical, Aerospace, Industrial Engineering or a related discipline, with a minimum of 7 years' manufacturing engineering experience within aerospace, defence, motorsport, advanced energy or other highly regulated industries.
• Proven experience supporting prototype and development programmes, introducing new products from concept through production and developing manufacturing processes for complex electro-mechanical assemblies.
• Strong technical knowledge of aerospace manufacturing, assembly processes, precision machining, process validation, configuration control, engineering change management, and production tooling and fixture design.
• Ability to interpret engineering drawings, CAD models, specifications and bills of materials, with experience using ERP/MRP systems and manufacturing planning tools.
• Working knowledge of aerospace quality and certification requirements, ideally within AS9100 and Part 21 environments, with experience in advanced technologies such as hydrogen fuel cells, electric propulsion, battery systems or power electronics considered advantageous.
• Excellent problem-solving, communication and stakeholder management skills, with a hands-on approach, continuous improvement mindset and the ability to thrive in a fast-paced, high-growth engineering environment.

Why Join Us?

We want to help you be your best self, at work and at home, that’s why we provide our employees with…

• Private health and dental care– get access to services and support when you need them. Add your family members too.
• Mental health support– enjoy a culture where positive mental health is front of mind with our trained Mental Health First Aiders, Employee Assistance Programmes and wellbeing support.
• Free lunch and healthy snacks– keeping you fuelled up so you can help us deliver the technology of the future
• Sports, games and culture clubs– connect and keep fit with other ZeroAvians by joining one of our clubs – such as, running, cycling, padel, trivia, theatre and gardening.

• Stock options
• 25 days holiday, plus public holidays and additional days awarded for long service
• Free EV Charging and membership in our EV Club
• Salary Sacrifice Schemes for EV Club, Curry's Tech and Cycle to Work
• Weekly Spot Bonuses
• Income Protection and Legal Support
• Relocation Support

Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support.

Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact.

With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit simple.life.

We are looking for a driven and technically skilled Senior CRM Manager to join our team, focusing on monetization within the CRM domain. This role will involve balancing strategic ownership with operational excellence. You’ll be a key player in launching experiments, running monetization projects, optimizing user journeys, and analyzing data to drive growth.

What You’ll Do:

• Lead and execute monetization projects within the CRM team, taking ownership of campaigns that drive revenue growth.
• Design and optimize lifecycle journeys with a focus on acquisition, conversion, and win-back strategies.
• Implement a hands-on approach to CRM operations, managing high volumes of campaigns and ensuring seamless execution.
• Develop innovative segmentation and communication strategies through continuous testing and experimentation.
• Build a robust A/B testing framework, analyzing results to propose data-driven improvements.
• Ensure campaign deliverability and technical soundness, troubleshooting issues and coordinating with engineering teams when needed.
• Collaborate closely with Growth, Design, Analytics, and other cross-functional teams to align CRM initiatives with broader business goals.
• Monitor and analyze key CRM performance metrics, preparing detailed reports and actionable insights.
• Own technical CRM setup, including campaign automation, deliverability optimization, and tool integrations.
• Serve as a proactive problem-solver, bringing forward new ideas to improve processes, enhance user experiences, and maximize monetization outcomes.
• Maintain a hands-on approach to operational tasks, balancing execution with strategic input.

What We’re Looking For:

• 5+ years of CRM experience, both in developing communication strategies and in hands-on execution;
• A strong monetization mindset, with the ability to evaluate initiatives based on revenue potential;
• Proven track record in customer lifecycle management and implementing strategies that drive measurable revenue growth;
• Technical expertise in CRM systems (Braze, Customer.io experience is a plus) and the ability to ensure flawless campaign execution and troubleshooting;
• Proficiency in analytical tools, with a results-driven approach to experiment tracking and performance analysis;
• Comfortable working in cross-functional environments, particularly in collaboration with Growth teams and developers;
• Hands-on operational expertise in managing high-volume communications and setting up CRM workflows;
• A proactive problem-solver with a self-starter attitude, eager to bring innovative ideas to the table;
• Experience improving email deliverability would be a plus.

Perks & Benefits:

• Remote, in-office, and hybrid work opportunities;
• The equipment you need to do your job;
• A premium SIMPLE subscription;
• 21 days annual leave, plus bank holidays (those observed where you live);
• Flexible hours. We focus on your results, not how long you spend at your desk;
• Competitive salary package commensurate with experience.

Compliance Officer — Options Principal (Series 4)

Job type: Full-time

Role: Legal

Experience: 3+ years

Location: Remote

About the role

Assist the Chief Compliance Officer (CCO) with enhancements to the Firm's compliance program as new features and products are launched, with a focus on the options business. Serve as the Firm's Registered Options Principal (ROP), approving options accounts and supervising options trading activity under FINRA Rule 2360. Supervise options exercise and assignment processing in coordination with Apex Clearing, including allocation-method disclosures, cutoff-time adherence, and exception handling. Partner with Product and Engineering on the technology roadmap for options supervision — surveillance tooling, exception-report automation, and account-approval workflows — to keep pace with FINRA's expectations as the business scales. Participate in customer trade surveillance by reviewing AML and federal securities violation exceptions, including options-specific exception reports (e.g., exercise/assignment activity). Support the enhancement of policies and procedures — including the options chapter of the Firm's WSPs — and support the CCO with regulatory examinations. Conduct, review, and appropriately triage customer complaints, including customer complaint logging and escalation investigation. Monitor public-facing communication channels to mitigate firm risk, including approval of options-related communications under FINRA Rule 2220. Support brokerage operations functions, including supervisory functions, when needed — including options exercise/assignment processing with our clearing firm. Identify areas for improvement, propose solutions, and bring innovation to the compliance program, including options surveillance and exception-report tooling. Scale processes to enhance compliance operations, including as the options product rolls out and grows.

What we'd love you to have

• Experience at or with a Carrying or Clearing Broker-Dealer, ideally Apex Clearing
• Direct experience launching or scaling a listed-options product at a broker-dealer or fintech, including exercise/assignment operations and clearing-firm connectivity
• Experience with surveillance or exception-report tooling (e.g., building or configuring dashboards, working with SQL/data teams)
• Experience setting up new products at a FinTech
• Proficient in Spanish
• Fun to work with

What you’ll do

• Assist the CCO with enhancements to the Firm's compliance program as new features and products are launched, with a focus on the options business
• Serve as the Firm's Registered Options Principal (ROP), approving options accounts and supervising options trading activity under FINRA Rule 2360
• Supervise options exercise and assignment processing in coordination with Apex Clearing
• Partner with Product and Engineering on the technology roadmap for options supervision
• Participate in customer trade surveillance and review AML/federal violation exceptions
• Support policies and procedures and regulatory examinations
• Triage and log customer complaints and conduct escalation investigations
• Approve options-related communications under FINRA Rule 2220
• Support brokerage operations functions, including supervisory functions and clearing-firm interactions
• Identify improvements and bring innovation to the compliance program
• Scale processes as the options product expands

Benefits & perks

• Be part of a fast-growing startup with high impact and a vision to become Latam's next unicorn
• Join the Y Combinator community
• Fully remote work, with flexible schedules
• Stock options
• Work alongside a highly motivated and extraordinary team
• And much more

What you get to do in this role:

We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Compensation & Benefits:

• For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Base pay is a guideline and total compensation varies based on qualifications, skill level, competencies, and work location.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Other benefits and details may apply as per location.

Additional Information:

• Work Personas: Flexible, remote, or in-office options depending on location.
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other protected status.
• Accommodations: Contact for reasonable accommodations during the application process.

Job responsibilities

• Answer B2C and B2B customer requests via phone, email, and chat
• Listen carefully and understand each customer’s needs
• Find the best solution, provide clear and accurate information, and ensure a positive customer experience
• Handle questions, issues, and complaints with professionalism and empathy
• Follow up on customer requests when needed
• Work independently while knowing when to ask for support
• Collaborate with other teams when additional support is required

Who you are

• Loves helping people and genuinely cares about the customer experience
• Friendly, positive, and empathetic
• Excellent communication skills, both written and verbal
• Autonomous, proactive, and solution-oriented, with a “can-do” attitude
• Can stay calm and professional when dealing with challenging situations
• Comfortable managing several requests and priorities
• Pays attention to detail and is a team player who can also work independently

Qualifications

• Based in Barcelona
• Native level of Italian and fluent in English; additional languages welcome
• A high level of communication skills
• Care about customer needs and strive to make experiences unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

What we offer

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary, bonus and equity
• Lunch vouchers available for each working day
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

Tech stack / tools

CRM tools

Team description

International teams and a multicultural environment spanning 10 offices across Europe; collaborative with other teams as needed.

Supervisor, Data Annotation

As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team, you'll serve as a mentor, coach, and operations steward - focusing on performance, engagement, and growth of your team while upholding Samsara's high bar for excellence. You’ll be the go-to person for escalations, quality assurance, shift oversight, and real-time decision-making. Success in this role means driving quality reviews at scale, developing your team into high-performing contributors, and supporting Samsara’s mission to increase the safety, efficiency, and sustainability of the operations that power the world. This is an onsite position open to candidates based in Bengaluru - Karnataka, India and requires one to commute to office 5 days per week.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

Your responsibilities include:

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs
• Conduct quality checks of the specialist’s transactions to ensure a high level of quality
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
• Hire, develop, and lead an inclusive, engaged, and high-performing team
• Work a full time 40 hour/week shift in 5x8 shift format, with potential after-hours/weekend/rotating shifts

Minimum requirements for the role:

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment
• Bachelor's degree or equivalent practical experience
• Strong understanding of the Behavioral Based Coaching Model (SMART goals or similar)
• Experience establishing development and performance management expectations
• Strong problem-solving and troubleshooting skills with good judgment
• Strong understanding of driving and traffic norms; driver’s license required
• Work a full time 40 hour/week shift in 5x8 shift format; may include after-hours/weekends

Ideal candidate additional experience:

• Experience in telematics, logistics, safety programs, safety management
• Experience in data tagging or video validation environments

Total Rewards

At Samsara, we build for the people who keep the global economy moving. Our compensation program delivers above-market total compensation through base salary, performance-based bonus/variable pay, and equity (where eligible). We provide a flexible, employee-led remote model, professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

We embrace a flexible working model; offices are available for in-person work, and remote work is supported where it aligns with operational requirements. Some roles may have location-specific requirements.

Belonging and Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, protected veteran status, disability, age, and other protected characteristics. Accommodations available upon request throughout recruiting process.

Technical Solution Consultant - RTSM

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Sometimes called a Demo Engineer, you will be the lead technical resource on the Solution Consulting team. This includes designing, building, and maintaining Sales demo environments and acting as the go-to resource for technical initiatives.