Remote 📨 Support Jobs

An international IT company is hiring for the position of "Business Assistant" with proficiency in French, English, Russian.

Remote work, full-time, from €2,500–3,000/month.

You will be tasked with interesting and challenging responsibilities related to process organization, project management, and more. This role requires a high level of responsibility, attention to detail, and the ability to handle new challenges.

‍Requirements:‍

• Fluency in English, French and Russian (spoken and written) at B2–C1 level;
• Ideally residing in the EU (preferably in Luxembourg or willing to relocate);
• General understanding of the IT sector and its main processes;
• Experience as an assistant or project manager;
• Knowledge of project management principles;
• Curiosity and quick learning ability;
• Ability to switch quickly between tasks and contexts;
• Attention to detail and precision;
• Ability to think ahead and anticipate potential challenges;
• Perfectionism and enjoyment of well-organized processes;
• Residency outside of sanctioned countries;
• At least two years of full-time work experience in any company.

‍To apply: Fill out a short questionnaire. (will take 15-20 minutes).

We’re on the hunt for a stellar Personal Assistant to join the team supporting Dave Waiser, founder of Accumulator — ****a US-based private equity firm investing in the most exciting growth-stage tech companies around the globe.

Accumulator operates like an index fund, with a footprint stretching from the U.S. to Asia. This isn’t your average desk job — you’ll dive into a fast-paced, dynamic environment, working side-by-side with Dave, a Senior Executive Assistant, and a Business Assistant. Together, you’ll tackle schedules, orchestrate complex travel plans, and ensure everything runs like clockwork, freeing up Dave to focus on shaping the future of tech.

If you’re sharp, resourceful, and thrive in a high-energy, collaborative setting, we want to meet you!

We’re a good match if you:

• Genuinely care about others and go the extra mile to support and uplift those around you.
• Strive for perfection in everything you do and take pride in delivering top-quality results.
• Are proactive, independent, and thrive on taking initiative without needing constant direction.
• Bring energy and passion to your work, fully immersing yourself in tasks and projects.
• Are action-oriented and excel at tackling challenges, solving problems, and achieving results.
• Value building meaningful connections, sharing kindness and positivity, celebrating special moments, and offering personal care.

Your role:

Task distribution: 80% personal, 20% business.

• Efficiently handling personal tasks for your boss, optimizing daily routines, travel, and minimizing time spent on logistics.
• Creating and maintaining organizational systems and plans in Notion, including a mindmap, playbook, and SOPs.
• Managing calendars and personal schedules, ensuring smooth coordination of meals, daily routines, and exercise.
• Organizing personal and business travel, sourcing the best routes, and liaising with contractors and vendors.
• Overseeing tasks related to state institutions (passport renewals, visa applications, obtaining driver’s licenses, choosing insurance providers, etc.).
• Managing social media platforms for your boss.
• Assisting with administrative tasks related to the business, taking on some business-related items with opportunities for growth in this area.

How your daily tasks might look like:

• Begin your day by reviewing and updating to-do lists in Notion, ensuring all tasks are clearly organized and prioritized. You break down larger projects into actionable steps and allocate time blocks to make sure deadlines are met. Keep track of both personal and business-related tasks, from scheduling meetings to managing personal errands, making sure nothing falls through the cracks.
• It’s a busy week ahead, and you’re coordinating an important trip for your boss to meet key stakeholders in Europe. You research the best flights, liaise with local drivers, and confirm meeting locations. While handling the logistics, you ensure all personal needs are covered, such as arranging a hotel with specific amenities or organizing a complex transfer. Draft a detailed travel itinerary, ensuring all time zones are aligned with meetings, so your boss can maximize every moment of the trip.

You’re the ideal candidate if:

• You have 5+ years of experience as a Personal Assistant and are confident juggling multiple responsibilities while staying one step ahead.
• You’re fluent in both English (C1) and Russian, making communication smooth and easy.
• You’re comfortable working remotely but flexible enough to adjust your schedule to overlap with your boss’s time zone when needed.
• You’re tech-savvy and know your way around tools like Notion, Miro, ChatGPT, and Excel. You’re happy to prove your skills if asked.
• You hold citizenship or residency that allows unrestricted travel to Europe, the USA, and the UK.

Benefits:

• Personal Development Plan tailored to help you grow professionally and personally.
• Online Education Budget to support your continuous learning and skill development.
• Comprehensive Global Medical Insurance to keep you covered wherever you are.
• Mobile Expense Coverage to ensure you stay connected without worry.
• 4.5 Weeks of Mandatory Vacation Annually to relax and recharge.

Quick overview of the hiring process:

• Screening Interview
• Assessment Test
• Culture Fit Call
• Top-Grading Interview with the Senior Executive Assistant
• Ninja Interview with the Partner
• Clifton Strengths Test + References

How to apply:

Submit your application

Send us your CV, a Telegram video note in English explaining why you chose to become a Personal Assistant, and a list of your valid visas. Applications without a video note or visa information will not be considered.

To be eligible for this position, candidates must have legal residency within the European Union / UK or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

3F Venture is a Luxembourg-based venture studio that accelerates the commercial success of emerging companies by allocating resources across multiple ventures. Right now we are looking for an Executive Assistant to our VP COO, Alexander Makaev. In this role you’ll be at the heart of daily operations—coordinating reports, organizing documents, supporting hiring efforts, and handling external communications. We’re looking for someone who’s not just detail-oriented, but thrives on creating structure—a true planning enthusiast who loves building templates, crafting tables, and writing out step-by-step instructions that make everything run smoother. If you get excited about turning chaos into clarity, learning how businesses are built from the inside out, and making a tangible impact across multiple projects, this role is for you.

Responsibilities:

1. Reporting & Document Management

• Organize and integrate various reporting structures to ensure clear, accessible, and up-to-date information.
• Organize, file, and maintain accounting and legal documents, ensuring compliance with regulatory standards.

2. Executive Support & Coordination

• Track the COO’s personal tasks, responsibilities, and deadlines, prioritizing effectively to ensure timely completion.
• Schedule meetings, coordinate logistics, prepare agendas, and draft thorough summaries to maintain clear follow-ups and action items.

3. Vendor Relations

• Assist in the hiring process, from identifying candidates and coordinating interviews to negotiating terms with freelancers, consultants, and experts.
• Foster positive relationships with external partners, ensuring quality deliverables and cost-effective agreements.

4. Research & Analysis

• Conduct in-depth research on operational, market, and industry topics.
• Present findings and conclusions in a clear, actionable format to inform executive decision-making.

5. External Communications

• Communicate with local government organizations and other external stakeholders to gather relevant information, address inquiries, and maintain constructive relationships.
• Act as a communication link between the COO and different departments to ensure information is shared accurately and on time.

6. Data Organization & Management

• Collect, structure, and maintain data in spreadsheets or databases, ensuring integrity, security, and ease of retrieval.
• Utilize data insights to support continuous improvement in operations and decision-making.

Requirements:

• Experience as an Executive Assistant/Project Management or in a similar administrative role with focus of structurizing materials or creating templates.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint), G-Suite, and experience with project management and database tools such as Notion.
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse internal and external stakeholders.
• Fluency in English is a must, French would be A GREAT ADVANTAGE.
• Exceptional organizational, multitasking, and time-management abilities. Impeccable attention to detail, confidentiality, and follow-through.
• Demonstrated ability to work independently, prioritize tasks, and adapt to changing priorities in a fast-paced environment.
• A proactive, resourceful, and flexible approach combined with a positive attitude, strong interpersonal skills, and a collaborative spirit

Benefits and Compensation:

• Competitive salary based on experience;
• Strong project and product cultures;
• Ability to work with EU markets;
• Minimal bureaucracy;
• Flexible working hours;
• Opportunities for professional growth and development in an entrepreneurial environment.

How to apply

• Share your CV, Сover Letter answering the question “why you are the perfect fit for this position” and LinkedIn;
• Send your application via email

Do you want to join the Sunweb Group journey as an IT Support Intern? In this internship you will combine your passion for computer systems and customer support in order to solve technical and application problems, to ensure our software and hardware run smoothly.

Your impact

In your day to day, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems.

• You are the first point of contact for end users and support them with problems
• You register incoming incidents and troubleshoot them
• You analyse incidents patterns and search for structural solutions
• You monitor IT systems, applications and business processes
• Creating and maintaining a FAQ for our users, so the service can be improved.

Why join our journey?

Join a dynamic team of five IT Support Engineers and a dedicated Team Lead who share a love for holidays and adventure. During your internship, you’ll receive hands-on support and coaching to enhance your ITIL skills and practical experience in IT support. Additionally, enjoy a 500€ internship allowance and a 10% discount on holiday bookings with our brands, available for you, your family, and friends. Embrace the opportunity to grow professionally while exploring new destinations and creating unforgettable memories.

What skills will bring you to the top?

• You are an MBO or HBO student in ITIL or related field
• You are fluent in English
• You are willing to learn and have a can-do mentality
• You have analytical skills, are able to adapt to different situations and know how to work in a team
• You are available for at least 24h per week and able to come to our Rotterdam office 2-3 days/week.

We're looking for an Executive Assistant to work hand-in-hand with the founder of Decentralized Atelier, an event agency crafting unforgettable experiences for top global brands, cultural institutions, and tech giants. The founder is not only a powerhouse in the world of international events but also a visionary exploring sustainability projects and dipping her toes into the world of venture capital fundraising.

This is a role for someone who’s as adaptable as a chameleon, as resourceful as MacGyver, and as organized as Marie Kondo (but with a creative twist).

It's a perfect match for you if:

• You thrive in dynamic environments. Shifting priorities and last-minute changes? Bring it on.
• You’re resourceful. “Impossible” isn’t in your vocabulary; you love the thrill of solving complex challenges.
• You balance creativity with structure. You know when to follow the rules and when to color outside the lines.
• You’re growth-oriented. You’re eager to dive into the exciting world of events, sustainability, and fundraising while sharpening your professional skills.

Your role:

Task distribution: 30% personal / 70% business

• From finding the perfect school to filling out forms, you’ll be the go-to person for keeping life running smoothly.
• Create stunning presentations, manage data, and handle contracts like a pro.
• Plan complex itineraries that make even seasoned travelers jealous.
• Make sure the founder’s day flows effortlessly, with priorities aligned and everything on track.
• Help pull off jaw-dropping events, from intimate dinners to large-scale productions.
• Whether it’s finding the best eco-friendly suppliers or digging up hard-to-find info, your investigative skills are unmatched.
• Spot inefficiencies, wave your wand, and make them disappear.

How your days might look:

• Dive into the founder's inbox to track down all contracts from the past year, organizing them neatly and sending them to the accountant for proper filing.
• Research and recommend the best tutors for the founder's children, coordinate schedules, and assist with applying for an upcoming school trip—including everything from filling out forms to helping create a comprehensive packing list.
• Conduct initial research for an event, such as identifying catering suppliers in Dubai, comparing options based on quality and pricing, and preparing a summary for the founder to make informed decisions.
• Assist with planning a trip to London by researching art-focused events, including gallery openings, exhibitions, and private viewings, complete with dates, venues, and recommendations tailored to the founder’s interests.
• Manage tasks related to the founder’s growing Telegram channel, including drafting contracts for ad placements, issuing invoices, and researching collaboration opportunities.

Who you are:

• You’ve been an Executive/Personal Assistant for at least 3 years, ideally to founders or high-level executives.
• You’re fluent in English (C1/C2 level) and love working across cultures.
• You’re comfortable with a flexible schedule because opportunities (and challenges) don’t wait for 9-to-5.
• You handle pressure like a boss—calm, collected, and ready to act.
• You’re tech-savvy and proficient in tools like Microsoft Office, Google Workspace, and Telegram.
• You have impeccable organizational skills, but you’re not afraid to dive into the creative side when needed.
• You’re relentlessly curious, proactive, and solutions-oriented

We’re looking for customer support superstars to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we'd love to chat!

What you'll do:

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)
• Become a power user of our product to delight the customers
• Identify cases that need to be escalated and escalate effectively
• Share feature requests and effective workarounds within the Support team
• Collaborate with the broader Manychat team on business objectives
• Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

What you'll bring:

• 1+ year of experience in a customer-facing role — the industry doesn’t matter!
• Fluency in English; any additional languages are an advantage
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
• Team-first mentality, with an unmatched level of support for teammates
• Ability to work in a fast-paced environment and learn quickly
• Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Shifts we’re looking to cover Sun - Thu (Fri, Sat days off) or Tue - Sat (Sun, Mon days off), Yerevan time (you can choose from any options below):

• 3AM - 12PM
• 5AM - 2PM
• 6AM - 3PM

We care about your growth, well-being, and comfort:

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry and medical сheck-ups, and covering prescription medication expenses.
• Hybrid work format to choose between home and office.

We are looking for a proactive and detail-oriented Operations Assistant to support our Operations team with daily administrative tasks, ensuring smooth and efficient business processes. This role is perfect for someone who enjoys organization, multitasking, and supporting company-wide operations.

Key responsibilities:

• Provide timely administrative support to the Executives and Operations team, including data entry, maintaining records, organizing and filing documents, assisting with project coordination, managing team calendars, mailing out important information within the company
• Act as the point of contact between Executives, employees, and external vendors
• Plan and organize business appointments and events for team members
• Coordinate travel arrangements, including preparing transport/flight option and itineraries while offering remote support during business trips
• Monitor and maintain documentation for processes, procedures, and operations-related information
• Coordinate and follow up on ongoing projects, ensuring timelines are met
• Manage multiple Google docs and spreadsheets efficiently
• Conduct research and gather information as requested by Executives and the Operations team
• Perform such other duties as may be assigned

Requirements:

• Excellent organizational and multi-tasking skills with an ability to prioritize the tasks and a keen attention to detail
• Strong self-motivation, capable of delivering results with minimal supervision
• Strong problem-solving skills and a proactive mindset
• The ability to analyze tasks independently and identify the best solution
• Strong English communication skills (both verbal & written)
• Proficient in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint)
• Being reliable, adaptable, and flexible

What's in it for you?

• A focus on professional development;
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent

What you'll do:

• Assist in developing media plans and suggest budget allocations for basic campaigns aligned with clients’ briefs.
• Provide guidance and support to the Growth and Customer Success teams, with the assistance of your dedicated supervisor.
• Participate in research work and enhance your analytical skills by evaluating data sets and tactical recommendations.
• Assist with other tasks and projects as assigned by the Senior Digital Planner or other team members.

What you bring:

• Proven experience (1+ year) in digital planning, media planning, or a related role within an advertising agency or digital marketing agency.
• Understanding of digital advertising platforms, technologies, and trends.
• Experience in developing and executing digital media plans across various channels, such as display, search, social media, programmatic, and video as an advantage.
• Upper-intermediate English (B2+).

What we offer:

• USD-based salary that values your expertise
• Work from anywhere – fully remote and flexible hours to suit your lifestyle
• 31 days of paid time off – 21 days of annual leave + 10 days sick leave, because balance matters
• Growth-focused environment – access to learning resources and clear pathways for advancement
• Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
• A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

We’re seeking a talented support specialist to join our Keitaro support team. The team responds to user inquiries and create an environment where clients feel confident and comfortable achieving their goals while working with our tracker. They collaborate closely with various departments to continuously enhance the user experience, making the process smooth and rewarding for everyone involved.

Tech stack:

Basics of HTML, CSS, PHP and Javascript, Linux, including command line operations.

Key tasks:

• Engage with clients through chat: handle initial requests, gather details and goals for setup, and provide consultations.
• Analyze user cases, install software on servers, assist with tracker configuration, and help implement user solutions in Keitaro.
• Collaborate with the development team to clarify technical details when needed.
• Maintain and update documentation to ensure it is always up to date.
• Test tracker updates, identify and describe scenarios that lead to any malfunction, and create tickets for resolving issues.
• Learn and utilize a variety of tools and services related to tracker operations: browser extensions, Bash terminal, code editors, software for affiliate marketers, hosting and servers, syntax, and services for API requests.
• Actively share knowledge and experience with the team, discussing user interactions and inquiries to foster a culture of continuous improvement.

Hard Skills:

• Basic knowledge of HTML, CSS, PHP, and JavaScript.
• Experience with Linux, including proficiency in command line operations for basic tasks.
• More than 1 year of experience in Tier 1 or Tier 2 technical support.
• English proficiency at B2 level or higher.
• Experience in CPA marketing is a plus.

Soft Skills:

• Ability to explain complex concepts in simple terms, using analogies and examples to ensure understanding, even for those unfamiliar with affiliate marketing or VPS servers.
• Willingness and enthusiasm to learn and grow within the profession. Affiliate marketing is a vast area, and the tracker is just one of the many technical tools used for online advertising.

Terms and perks:

• Remote work on a long-term contract from anywhere in the world. There is no need to relocate, and you can travel freely.
• Flexible schedule. Finish tasks on time, and be online for at least 4 hours during the GMT+0 standard working hours, just in case someone wants to sync up.
• Unlimited paid vacation days. Got sick? Take time off to recover. Your kid requires extra time? Take a day off. Your dog’s sick? Go take care of the pups. Want to take a vacay? Sure, enjoy! Everything’s auto-approved.
• We set aside €1000 per year per contractor for education, including conferences, courses, books, home office supplies, and coworking space.
• We set aside €1500 per year per contractor for sports and medical services, including health insurance, gym memberships, and massages.
• We have a program for purchasing or upgrading your laptop after six months of work.

Apliteni is committed to having a workplace free from discrimination and harassment. We expect everyone at Apliteni to help create and maintain a place where everyone feels included, respected, and valued.

We make decisions about hiring, pay, training, performance reviews, and firing fairly, giving all qualified candidates and employees equal opportunities. We examine our biases and strive to create an inclusive environment where every employee and candidate feels welcome.

I am seeking a Remote Personal Business Assistant to support me in managing various operational tasks across my entrepreneurial ventures. This mostly remote role may require occasional travel (4-5 trips per year) and occasional on-site presence for event preparation, business meetings, and operational duties.

About the Role

You’ll be supporting me as I lead two key projects—a MICE Agency and a B2B Startup in the MICE/Event industry—as well as multiple companies requiring document management.

Key Responsibilities

• Research and organize information
• Create presentations and budgets based on given specifications
• Conduct competitor analysis
• Communicate with contractors, partners, and clients
• Manage company documentation, including correspondence, accounting documents, and payment schedules
• Track tasks and schedules in Asana
• Attend team meetings
• Handle and coordinate active calendars
• Schedule and confirm meetings
• Ensure file organization based on office protocol
• Provide ad hoc support around office as needed
• Screen initial resumes and coordinate further recruitment steps
• Assist with organizing and participating in professional events and exhibitions
• Provide client travel support, including arranging transfers, issuing tickets, and coordinating accommodations during projects
  

Qualifications

• Experience: 1–3 years in a relevant role
• Language: Proficiency in English (C1)
• Bachelor's degree or equivalent experience
• Strong interpersonal, customer service and communication skills
• Proficient in Microsoft Office suite
• Key qualities: responsibility, creativity, problem-solving skills, Ability to multitask and adaptability
• Ability to work autonomously with a results-driven mindset
• Client relationship skills
• Prior experience in event coordination or customer service is preferred

You are thoughtful, empathetic, and understanding with the ability to guide users through problems or issues.  You have extensive experience working with others to solve problems in a clear, concise, and respectful way! Your role will be to help Chess.com members solve their problems. We get thousands of support requests each day and you will need to either find their answer, or resolve their issue. You will use your own computer to login to our support system and resolve tickets. You will also be expected to help test new features and document bugs, etc. You are humble with a sense of humor and don’t take yourself too seriously.  You have been working in or dreamed of working in the gaming industry and are ready to turn your talents towards chess!

What You’ll Do

• Using our ticketing system you will respond to users issues and concerns with timeliness and detail
• You will identify feature bugs or concerns and report them to relevant teams
• You will be on the lookout for harassment and foul-play
• Handle high amounts of incoming tickets
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Preferred Skills

• Some proven customer support experience or experience as a client service representative
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Completed high school
• Strong collaboration and communication skills working in a fully distributed team
• Sense of ownership and responsibility
• Chess player
• Lifelong learner

About the Opportunity

• This is a full time or equivalent position
• We are 100% remote (work from anywhere!)
• This is open to applicants from anywhere!

Responsibilities:

• Monitor and reply to incoming technical support tickets, chats, and frequently asked questions
• Manage and distribute incoming queries from clients and users
• Provide customer support by phone
  
• Assist with internal departmental workload as needed

Requirements:

• Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field
• Strong mathematical understanding
• High level of computer literacy and excellent knowledge of software for working on the Internet
• Excellent written and verbal command of the English language
• Ability to work effectively as part of a team
• Strong moral and ethical character
• Ability to provide clear explanations with sound reasoning
• Ability to learn fast - the chosen candidate will participate in intensive training and will have to support continuous knowledge updates
• Great attention to detail

Additional requirements (considered as an advantage):

• Knowledge of trading platforms and experience in financial market trading
  
• Prior experience in technical customer support
• Preference for candidates with a Computer Science degree
• Knowledge of the Russian language
  

Attractive payment conditions and benefits package will be offered to successful candidates. Send us your CV!

We are currently seeking a Personal Assistant on behalf of Pinely to help the COO and his family with various business and personal tasks. The COO splits his time between Spain, Russia, and Cyprus, so he needs strong support for his travel plans. He prefers a lively work environment, handling high-pressure situations with quick thinking and smart decisions. The Personal Assistant will be key in keeping everything running smoothly for his busy lifestyle.

Pinely is an algorithmic trading firm that operates without client or external investor capital. With offices in Singapore, Cyprus, and the Netherlands, we leverage our proprietary research and ultra-low latency technology to trade on the world’s financial markets. The team consists of top-tier researchers and technologists committed to pushing the boundaries of trading strategies, primarily focused on High Frequency Trading (HFT) algorithms.

• Remote
• Full-time
• Salary: ~3000 EUR

We’re a good match if you:

• Thrive with minimal supervision and know when to take the initiative.
• Your attention to detail is finely tuned, ensuring nothing slips through the cracks.
• Can balance personal and work responsibilities without missing a beat.
• Communicate effectively and can gently guide your boss to stay focused on priorities.
• Are calm, thoughtful, and adaptable, ready to tackle any situation that arises.
• Take the lead in identifying challenges and suggesting practical solutions.
• Excel in communication and foster positive connections with everyone you interact with.

Your role:

Task distribution: 80% personal, 20% business.*

*Over time, this might shift more toward business-related tasks, while personal tasks will probably stay about the same.

• Provide daily support by managing both personal and work-related activities, including handling errands and keeping your boss's life organized.
• Coordinate extensive travel arrangements for the COO and their family, covering transportation, accommodations, itineraries, and essential documents like visas.
• Monitor finances by budgeting and tracking expenses.
• Assist in planning and organizing events for the COO and his family.
• Take care of personal errands and help streamline daily life as needed.
• Organize and manage the COO’s calendar to ensure meetings, appointments, and daily tasks run efficiently.
• Keep communication flowing between your boss, employees, business partners, and other contacts to ensure everyone is on the same page.
• Prepare agendas, document meeting notes, and follow up on action items to maintain clarity and progress.
• Stay proactive with assigned tasks, utilizing reminders and progress tracking to keep everything on schedule.

What your typical day might look like:

• Your boss is off on a business trip to Shanghai for a few days, and there's a necessary property viewing in Thailand that he can't attend. You’ll step in and fly over to handle it on his behalf, ensuring everything is taken care of!
• The COO's inbox is a bit chaotic, and you'll have the chance to unleash your organizing skills to tidy it up and create some order. Sounds easy, right?
• Get ready for an Expense Tracking Call! You'll help the COO sort through bills and payments, making sure everything runs smoothly.
• Your boss’s son has a birthday next month! You’ll get to plan an unforgettable celebration just for him. Whether it's a day at a trampoline park or a cozy backyard party, you’ll take care of the activities, decorations, and treats to make his special day memorable.

You’re the ideal candidate if:

• You have 3-5 years of experience as a personal assistant, especially in small companies or startups.
• You speak English fluently (C1/C2), and knowing Spanish is a big plus.
• You have experience with travel support, making travel arrangements and handling logistics.
• You’re comfortable using technology and can easily work with digital tools to get things done.

We are seeking a highly organized, detail-oriented, and proactive Personal Assistant to support a private business owner in Dubai. This role is essential for managing both personal and professional responsibilities, ensuring everything runs smoothly for the employer. The business owner operates in various sectors, including tourism, production, real estate, and investments, and needs someone to help coordinate daily tasks, manage schedules, and facilitate effective communication.

Dubai [Please note that no relocation support is provided]

Full-time, hybrid work setting

Salary: ~9000 AED

We’re a good match if you:

• Love creating order and organisation, ensuring everything is in its right place.
• Can juggle personal and work tasks without dropping any balls.
• Adapt quickly when plans change, keeping everything on track.
• Have lived in Dubai for a while and understand how things work there, with a solid network to tap into.
• Can work independently with minimal guidance, taking initiative when needed.
• Set high standards for yourself and take pride in delivering excellent results.
• Communicate effectively and can gently guide the employer to stay focused on priorities.

Your role:

Task distribution: 70% personal, 30% business.

• Provide daily support by managing both personal and work-related activities. Handle personal errands and help keep your boss's life organized.
• Organize and manage your boss's schedule, ensuring meetings, appointments, and daily tasks run smoothly.
• Plan travel arrangements, including transfers, accommodations, and itineraries, with attention to detail.
• Collaborate with the other assistant to ensure tasks are completed efficiently without the need for constant supervision.
• Handle tasks related to government institutions in Dubai, such as passport applications, visa processes, and selecting insurance providers.
• Support your boss with administrative tasks, including managing some business-related items, with opportunities for growth in this area.
• Provide operational and administrative assistance for your boss's businesses, focusing on document management, report preparation, and payment processing. Ensure all payments for real estate and other expenses are tracked and made on time.
• Stay proactive with assigned tasks, using reminders and progress tracking to keep everything on track.

What your typical day might look like:

• Your boss is away on a two-week trip to Spain with her family. Arrange everything from transfers to booking all necessary activities, ensuring that she has the best experience possible.
• Utility companies in Dubai can be challenging to reach. You’ll need to terminate existing contracts and set up new ones under a separate account. Sounds easy, right?
• Real Estate Coordination Call! Assist your boss in communicating with real estate developers to track payments and payment plans for property purchases.

You’re the ideal candidate if:

• You have at least 3 years of experience as a personal assistant, and are comfortable managing complex, multitasking responsibilities.
• You are fluent in English (C1/C2).
• You have proven experience living and working in Dubai, with a solid understanding of local procedures.
• You are tech-savvy and can efficiently use digital tools to complete tasks.

Hi! We are starting the search for a Head of Customer Support to join our professional team at Bitsgap. We are looking for an experienced Head of Support who will help make our support even better.

‍What you will do:‍

• Operationally manage teams (3 team leads, each having 2 to 5 employees).
  
• Analyze team performance and improve the quality of customer support services.
  
• Set up processes for interaction between departments and teams, making them faster and more efficient.
  
• Analyze current processes and implement new ones as well as AI tools.
  
• Work on employee motivation and onboarding.
  
• Work with metrics.
  
• Collaborate with other departments (tech, content, marketing).
  

‍What we expect:‍

• Understanding of customer service, sales, and building multi-tier support systems.
  
• Understanding of product support principles.
  
• Experience in operational management of support teams in services or crypto products.
  
• Ability to resolve disputes and find individual approaches.
  
• Understanding the specifics of fast-growing companies and the ability to adapt to changes.
  
• Responsibility for results and the ability to support the team and monitor the department's atmosphere.
  
• Understanding the value of feedback and an individual approach to employees.
  
• Experience in crypto verticals and trading (including bots) is highly important!
  
• English - fluent.
  
• Knowledge of tools like Zendesk/Notion/Grammarly/Klaus/Hotjar/Payment terminals/GPT/AI services.
  

‍We offer:‍

• Competitive compensation based on your experience.
  
• Bitsgap covers vacations/sick leaves/expenses for equipment/training and mental health/various compensations upon request.
  
• Work from anywhere in the world.

As the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.

Key Responsibilities:

• Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
• Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
• Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
• Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
• Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer SuccessLegal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.

What we look for:

• Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
• Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
• Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations
• Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.
• Communication: Exceptional written and verbal communication skills in English
• Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs
• Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.

What we offer:

• Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
• Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
• Healthcare perks for US employees
• Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
• Resources: Access to top-notch hardware and software tailored to your role's requirements.
• Remote or Hybrid working - We have an office in Lisbon or New York.

The base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

We are seeking a highly organized, detail-oriented, and meticulous assistant to support Partner at Accumulator. Accumulator is a U.S. private equity firm, operating as an index-like fund covering a wide range of privately held, growth-stage tech companies. Accumulator operates in multiple jurisdictions, spanning the globe - from the US to Asia.

Remote position, with the option to work from anywhere, ideally close to the U.S. Major overlap with ET time-zone is a must.

Full-time

Salary: >2500 USD gross

Compensation package includes health insurance and mobile expenses

We’re a good match if you:

• Thrive on structure, organization, and detailed to-do lists.
• Can manage both personal and work-related tasks seamlessly without dropping the ball.
• Feel comfortable when things change at the last minute and you're the one keeping it all together.
• Enjoy using tech tools like Notion, Google Flights, and AI-powered platforms to streamline processes and solve problems.
• Stay cool under (lots of) pressure while tackling tasks like coordinating schedules, dealing with vendors, or managing logistics.
• Have sky-high standards for quality; anything less then that drives you crazy.
• Communicate clearly, confidently, and can keep the boss on track without them needing to ask twice.

Your role:

Task distribution: 70% personal, 30% business.

In this role, you’ll wear many hats, and your day-to-day will vary wildly—from managing logistical challenges to keeping your boss sane while they juggle high-stakes negotiations and tight deadlines. If multi-tasking were an Olympic sport, you’d win gold.

• Handling personal tasks for the boss (organizing moves, buying and setting up a house, purchasing a car, family matters such as hiring and managing nannies, tutors, home staff etc).
• Creating and managing the boss’s personal systems and plans in Notion (building and maintaining a mindmap, playbook and SOPs).
• Managing calendars and personal schedules, including organizing meals, daily routines, and exercise.
• Coordinating personal and business trips, finding the best travel routes, and working with contractors and vendors.
• Managing tasks related to state institutions (passports, visa applications, obtaining a driver’s license, selecting insurance companies, etc.).
• Supporting the boss’s administrative tasks, including managing some business-related items, but with no deep involvement in business processes with a major opportunity of growth in this area.

What your typical day might look like:

Morning hustle: You kick off the day by reviewing the boss's schedule and making sure everything is running smoothly. There's a last-minute request to find the perfect car or a great set of flowers in any part of the world with specific features - no problem for you! You quickly research, narrow down options, and make a few calls. By the time the boss is having breakfast, you’ve already lined up everything (ideally, with no need for the boss to decide on anything).

Midday multitasking: The boss has just changed the travel plans (again), and you need to reschedule flights and find a great hotel in a different city. While juggling that, you’re also coordinating a cross-country move for the boss’s family. Flights booked, hotel confirmed, and movers arranged - just another typical lunch hour for you.

Afternoon wrap-up: As the day winds down, you double-check tomorrow’s calendar, ensuring meetings are aligned, reminders are set, and all the personal errands are on track. The boss might need a quick nudge to remember lunch tomorrow - so you’ve got that covered, too. Before signing off, you send a quick update summarizing the day’s accomplishments and upcoming priorities.

You’re the ideal candidate if:

• You have at least 3 years of experience as a personal assistant and are comfortable managing complex, multi-tasking responsibilities.
• You are fluent in English (B2-C1) and Russian.
• You’re comfortable working remotely but are flexible and able to adjust your schedule to overlap with the boss’ time zone (ET) when needed.
• You are highly tech-savvy and can efficiently use digital tools to complete tasks.

Our product is a large-scale and comprehensive solution. It consists of several key components: a convenient dashboard, a multifunctional SDK, and an API. All these provide the necessary functionality for integrating subscriptions into applications. We process payments from Apple & Google Stores, provide deep analytical insights, integrate data for A/B testing, and create no-code solutions to improve user experience.

Our Team

The team work on the principle of full immersion in the problem until its complete solution. We are constantly developing a self-service approach, minimizing the recurrence of problems in the future. In our work, we strive to establish trust-based relationships with clients, including through direct communication.

Duties and Responsibilities

• Lead and mentor support team, including onboarding new engineers
• Build and maintain knowledge base and documentation
• Organize and optimize support processes and ticket system
• Integrate support workflow with development team
• Manage NPS score and overall client satisfaction
• Work closely with CEO and engineers on support strategies
• Provide advanced technical support for complex issues
• Generate performance reports and analyze support data
• Implement and manage support tools and technologies

Who We Are Looking For

• Leadership Experience. Proven track record of leading support teams and implementing effective processes.
• English Proficiency. Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues.
• Relevant Experience. Experience in B2B and similar fields, along with mobile development experience or training, is desirable.
• Technical Background. Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format.
• Process-Oriented Mindset. Experience working in teams with established processes and ability to optimize and implement new workflows.
• Problem-Solving Skills. Ability to analyze complex issues, pay attention to client needs.
• Energy and Initiative. High level of proactivity and enthusiasm required.
• Ability to Prioritize. Must be able to determine priorities in a dynamic work environment and manage time and resources effectively.

Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company's continued success, and represent Picsart to its users.

By joining us, you will benefit from

• An honest, open culture that emphasises feedback and promotes professional and personal development.
• Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
• Well-being benefits (including a monthly well-being fund).
• Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
• An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.

You will

• Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
• Offer step-by-step basic troubleshooting procedures depending on the user's issue
• Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
• Present regular reports based on customer complaints
• Ensure the implementation of and adherence to community guidelines and policies
• Contribute to long-term operational goals, automation, and workflow optimization.

About you

• Clear communication skills and a strong command of the English language
• 1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
• Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
• Familiarity with Picsart, its features, and its audience
• Strong passion for visual art tools
• Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
• Collaborative mindset, openness to learning, and knowledge sharing
• Ability to take ownership of projects and tasks
• Knowledge of other languages is a plus.

We are seeking a detail-oriented professional with at least one year of Amazon Seller Central experience and strong skills in Google Sheets. Excellent English (B2 level), time management, and problem-solving abilities are essential. If you're proactive and ready to handle various tasks efficiently, we want to hear from you.

Responsibilities

• Organize and oversee tasks within the technical department.
• Create and edit product listings (price, images, etc.) both manually and via flat files.
• Resolve listing and account issues per instructions or through Amazon support.
• Set up and monitor various promotions to ensure proper functionality.
• Perform data analysis and collect Pivot Tables using Amazon Seller Central, Excel, and Keppa.
• Develop training instructions for colleagues on removing listings.
• Review the work of technical specialists and assist in resolving any difficulties.

Qualifications

• Minimum of 1 year of experience with Amazon Seller Central.
• Proficiency in Google Sheets.
• Strong written and verbal English skills (B2 level or higher).
• Excellent time management skills to handle a wide variety of tasks.
• Keen attention to detail, with strong problem-solving skills and a proactive, can-do attitude.
• Willingness to roll up your sleeves and get things done efficiently.

About Us

At Accel Club, we acquire, scale, and operate e-commerce businesses by integrating them into our platform. Backed by leading investors across both the technology and commerce fields, we have built a team of A-players and created an environment for everyone to be engaged, challenged, and passionate about the work we do. We value result-driven and adventurous professionals who are ready to gain new experiences, learn non-stop, and think big.