Remote 📨 Support Jobs

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Technical Support L1

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Join GoMining as a Technical Support L1 Specialist and help our users navigate the world of crypto mining! We’re looking for a tech-savvy problem solver with great communication skills to assist our customers and resolve issues.

Responsibilities:

Receiving and handling initial user inquiries through various communication channels.
Communicating with clients via messengers, email, and online chats.
Managing complaints and conflict resolution to de-escalate issues.
Providing consultations to customers about the company’s products (website/mobile app).

Requirements:

At least six months of experience in customer service.
Proficient PC user.
Friendly, tactful, and stress-resistant, with strong teamwork skills.
Ability to multitask and handle large amounts of information.
Attention to detail, reliability, organizational skills, and the ability to navigate complex situations.
Excellent verbal and written communication skills.
English proficiency at A2 level or higher.

We offer:

Learning support - courses, English classes, and conferences (up to 100% reimbursement)
Unique loyalty program - receive corporate digital miners and earn passive income with no investment
Team retreats - company-sponsored stays at a villa in Turkey
Memorable events with wow prizes - we celebrate big occasions in a big way
“Employee of the Month” award - we recognize and reward our top performers
Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals)
New career tracks - real opportunities to grow into expert or top management roles
Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.

ServiceDesk Specialist

🏠 Remote & ✈️ Relocation

Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.

We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.

We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we're committed to enabling that transformation through cutting-edge products and deep technical expertise.

We're looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

Be the first point of contact and advocate for our clients and partners.

Job description

Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed
Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams
Assist in task formulation, provide guidance to less experienced team members, and train functional teams
Organize incoming information to maintain consistency in service delivery and ensure contract compliance
Collect, analyze, and present statistical data and trends related to service levels and operational efficiency
Build long-term client relationships based on their strategic objectives
Handle high-intensity workloads and maintain flexibility in scheduling

Qualifications

You have:

1+ years in a customer-facing role
Good written English (B2-C1)

Highly preferred:

Flexibility to ongoing refinements in process and structure
Ability to work independently
Experience with hardware and software, strong skills of figuring out how new functionalities work

Will be a plus:

Experience with trading, and distributed ledger technologies
Understanding how the API works

What we offer

Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi
Competitive salary — based on your skills, experience, and professional background
Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule
Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses
Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities
Relocation support — we assist with your move to Tbilisi if you decide to relocate
Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi

Compensation range

Compensation will be discussed during the interview process and determined based on the candidate's qualifications, skills, and previous experience.

Technical Support Engineer

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

We are looking for an engineer to join the Technical Support team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise.

Responsibilities:

Strictly adhere to provided instructions.
Handle requests from the first-level support and compliance team.
Investigate and resolve payment discrepancies at the interface between systems.
Analyze microservices interaction logs.
Identify and respond to technical issues promptly.
Address incident reports generated by monitoring systems.
Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

Minimum 2 years of experience on L2 Tech Support position.
Experience in fintech projects.
Strong knowledge of SQL.
Command line skills.
Basic scripting skills.
Basic knowledge of Excel.
Knowledge of web applications.
Basic understanding of blockchain technology.
Ability to assess the importance of incidents and escalate them competently.
Proficient written and verbal communication skills.
English proficiency from B1 level.

Why it is a fantastic opportunity:

Our business is growing at an exponential scale.
Non-bureaucratic management that focuses on results.
Regular performance reviews to assess your progress.
Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
Compensation for medical expenses.
28 calendar days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal conferences, English courses and corporate events.

Customer Support Specialist

Cubic Games is a game development studio and part of the GDEV holding. We’ve grown from a small team into a leading game studio with 160+ professionals. Our mission is to create unique pixel-style games — including the globally popular Pixel Gun 3D, played by over 3 million users every month.

We’re currently looking for a Customer Support Specialist who will become the link between our development team and the player community. If you enjoy helping users, solving problems, and making support better every day — this role is for you.

What you’ll do

Handle player requests via Zendesk: respond to tickets, resolve issues, provide guidance and support
Monitor and reply to reviews in Google Play, App Store, and Steam
Maintain and improve the knowledge base: update templates and Help Center articles for self-service support
Collect, document, and share player feedback with the development team (recurring bugs, suggestions, pain points)
Escalate complex technical or system issues to senior specialists or relevant teams

What we’re looking for

Basic experience in customer or technical support — strong communication and problem-solving skills matter most
Confident written communication skills in Russian and English (English level B1+ or higher)
Genuine interest in games and a good understanding of the gaming industry
Understanding of how games work: bugs, accounts, in-game purchases, and common user issues
Confident PC skills and experience with office and communication tools
Attention to detail, resilience, and the ability to stay calm under pressure

What we offer

Work schedule: 14:00–23:00 (Yerevan time). weekend: Tuesday–Wednesday
Flexible work format: remote or office-based in Yerevan
Official employment: Armenian Labor Code or remote contract
Transparent conditions: fully official salary, 21 paid vacation days, 3 additional days off, 100% paid sick leave
Health insurance in Armenia from day one
Learning and growth: workshops, masterclasses, access to internal educational resources
Corporate events, holiday gifts, and bonuses

🏠 Remote & ✈️ Relocation

You will own the reliability, security, and day-to-day effectiveness of our IT environment. Your job will be to make sure people can work securely, without friction, in a regulated environment with a hybrid workforce.

You’ll manage endpoints, office networks, access to systems, and IT processes end to end. You’ll be helping with onboarding and offboarding, compliance, documentation, and continuous improvement of existing processes. When something is fragile, you strengthen it before it breaks.

What you will do

Provide hands-on support for Windows and macOS endpoints in an enterprise environment.
Manage office IT infrastructure, including networks, Wi-Fi, and shared hardware.
Administer user accounts and access across SaaS tools such as Google Workspace, VPNs, Git, and other internal systems.
Own endpoint security, patching, and compliance reporting in a regulated environment.
Run onboarding and offboarding processes that are secure, auditable, and calm under pressure.
Maintain clear, current documentation and asset inventories.
Identify weak points in IT processes and fix them, rather than working around them.
Communicate clearly with non-technical colleagues and senior stakeholders alike.

What We’re Looking For

Proven experience supporting both Windows and macOS endpoints in a single organisation.
Strong understanding of enterprise infrastructure and office networks.
Hands-on administration of user accounts and SaaS access.
Practical experience with endpoint protection, patching, and compliance reporting.
High standards for documentation, reporting, and operational discipline.
Personal ownership, reliability, and the ability to manage your own workload without supervision.

Nice-to-haves

Ability to define and improve IT solutions and processes based on user insights through automation or tooling.
Experience validating improvements through tests or pilots before wider rollout.
Exposure to fintech or other regulated environments.
Russian language proficiency would be a bonus.

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

What We Offer

Impact from day one
You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.
Room to grow
As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction.
Transparent and open culture
We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.
Supportive, high-calibre team
Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

Our Hiring Process

Introductory call with our Talent team
Gamified cognitive assessment to understand how you think and problem-solve
Competency interview focused on your experience and technical expertise
Senior leadership interview to explore alignment with our culture, values, and strategic direction

Customer Support Specialist

We are currently looking for a Customer Support Specialist to join our team in Uzbekistan. The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:

Provide customer support via written communication channels.
Analyze situations and resolve customer problems.
Collaborate with internal project departments to resolve customer issues.
Work with internal documentation and prepare reports.
Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

1+ years of customer support experience, with a focus on written communication (chat, email).
Desire to develop in the field of customer consulting and support.
Confident oral and written communication skills in English (B1 level or higher), Russian (C1–C2 or native), and Uzbek (C2 or native).
Proficiency in Microsoft Office.
Ability to multitask.
Experience in the crypto sphere will be a plus.

We are looking for specialists available to work on a 5/2 shift schedule, from 12:00 pm to 9:00 pm (GMT+3).

Why it is a fantastic opportunity:

Our business is growing at an exponential scale.
Non-bureaucratic management that focuses on results.
Regular performance reviews to assess your progress.
Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
Compensation for medical expenses.
20 business days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal conferences, English courses and corporate events.

Operations Team Lead (Customer Support)

At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About You

We are looking for an experienced and adaptable Operations Team Lead to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong leader, capable of working with important projects, guiding a high-performing team, improving operational workflows, and helping define a tailored tone of voice and service strategy that meets the evolving needs of our users.

Responsibilities

Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction.
Lead a specialist team that supports highly ambiguous and evolving products and services, ensuring flexibility and adaptability in approach.
Monitor business and process metrics, measuring and managing customer support effectiveness.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Ensure customer complaints are resolved in the most professional manner.
Collaborate with the planning department on staffing and hiring procedures.
Perform employee reviews, appraisals, and participate in performance reviews.
Collaborate with managers from other departments to discuss issues and process improvements.
Ensure customers receive top-level service when interacting with support.
Support the development of a tailored and consistent tone of voice that aligns with the brand and resonates with specific customer segments.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Collaborate closely with product and service design teams to help shape offerings from a support lens, ensuring seamless handovers and feedback loops.
Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve.

Requirements

Project management experience and ability to apply continuous improvement to customer service procedures and processes.
Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities.
Self-efficacy to make decisions and perform with little or no supervision
Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners.
Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics.
Track record of building engagement and managing hybrid or fully remote teams.
Empathetic team player, with a process-oriented mindset.
Great organizational and time-management skills..
Experience leading teams of 10+ people is a plus.
Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication.
Strong understanding of tone of voice principles and customer communication strategies.
Previous experience in the P2E market setting is really "nice to have".
Experience working with evolving or early-stage products, services, or startups is highly desirable.

Start at €30,000 a year

Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.
We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.

What it’s like to work at Eneba

Opportunity to join our Employee Stock Options program.
Opportunity to help scale a unique product.
Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
Paid volunteering opportunities.
Work location of your choice: office, remote, opportunity to work and travel.
Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.

*Please attach CV's in English.

Technical Support Engineer

We are looking for an engineer to join the Technical Support team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise.

Responsibilities:

Strictly adhere to provided instructions.
Handle requests from the first-level support and compliance team.
Investigate and resolve payment discrepancies at the interface between systems.
Analyze microservices interaction logs.
Identify and respond to technical issues promptly.
Address incident reports generated by monitoring systems.
Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

Minimum 2 years of experience on L2 Tech Support position.
Experience in fintech projects.
Strong knowledge of SQL.
Command line skills.
Basic scripting skills.
Basic knowledge of Excel.
Knowledge of web applications.
Basic understanding of blockchain technology.
Ability to assess the importance of incidents and escalate them competently.
Proficient written and verbal communication skills.
English proficiency from B1 level.

Why it is a fantastic opportunity:

Our business is growing at an exponential scale.
Non-bureaucratic management that focuses on results.
Regular performance reviews to assess your progress.
Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
Compensation for medical expenses.
28 calendar days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal conferences, English courses and corporate events.

Customer Support Team Lead

X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We take pride in our diverse and talented team and partners, spread across the UK, Cyprus, the Netherlands, and other regions worldwide.

We are now looking for a Customer Support Team Lead to build, develop, and guide our in-house support team for our flagship product, Happy Color, used by millions of players around the world.

If you are passionate about building high-performing teams, improving processes, and shaping exceptional user experience — this role is for you.

Key Responsibilities

Build and lead the in-house support team (hiring, onboarding, training, feedback, performance).
Set up and optimize support operations: SLA, prioritization, quality control, workflows, and metrics.
Ensure smooth transition from outsourced support to an internal team without loss of quality.
Monitor ticket handling quality, maintain documentation, templates, and knowledge base.
Collaborate with Development, QA, Marketing, Legal, and SMM on issue escalation and user insights.
Drive process improvements, implement automation and AI tools to increase efficiency.
Prepare regular support performance reports and present key findings to stakeholders.

Contribute to product and user experience improvements through data and feedback.‍

Requirements

3+ years of experience in Customer Support, including 1+ year as a Team Lead, with experience in relevant projects such as mobile apps or games.
Proven background in managing or restructuring support for large-scale products (1M+ users).
Deep knowledge of Zendesk (configuration, automation, dashboards, SLA).
Experience working with multi-language, multi-channel support (email, social media, app reviews).
Experience implementing AI or automation tools.
Strong understanding of support metrics and how to build processes around them.
Collaboration experience with Development and QA teams (escalations, Jira workflows).
Excellent communication and leadership skills.
English, Russian - C1.

What We Offer

Work with a top global mobile app with more than 10 millions of active users.
Competitive salary and benefits package.
Flexible remote/office working options.
Opportunity to impact a global product with millions of active users.
A creative, dynamic environment with a talented and friendly team.
Professional growth and leadership opportunities.

Join us and let’s create great product together!

Operations & Communications Assistant

movingo is a Dubai-based accounting and business setup firm that helps entrepreneurs start and grow their companies in the UAE: from incorporation to tax filing. We value honesty, clarity, and care for our clients. Now we are looking for a Operations & Communications Assistant who will take full responsibility for generating qualified leads, managing a small in-house marketing team, and driving measurable growth.

This role is ideal for a candidate experienced in administrative support, executive assistance, or project coordination, who thrives in multitasking environments and excels in managing diverse communication flows.

What you will need to do:

Monitor and manage daily communications across all company channels (Telegram, WhatsApp, LinkedIn, Instagram, etc.).
Make timely and professional follow-up calls to clients, prospects, and relevant authorities to ensure ongoing communication and relationship management
Process incoming client inquiries and forward relevant information to the relevant departments.
Maintain accurate records of all communications & updates in CRM systems for accountability and tracking
Coordinate team tasks, enforce deadlines, and escalate issues when needed.
Create and maintain structured records of all communications, tasks, and documentation.
Proactively monitor client questions/needs in the main communication channels to enhance satisfaction and retention.
Support additional operational tasks as needed.
Work in close collaboration with accounting & operations teams to ensure timely updates to the clients

Requirements:

Strong interpersonal and communication skills, with an ability to connect with diverse personalities. Must enjoy interacting with people.
Extensive experience in dealing with customers while maintaining a professional tone of voice and effective business communication
Experience with CRM systems and knowledge of sales funnel principles.
Fluency in English for client communication and strong command of written Russian required.
Comfortable and effective in direct phone communication as a core part of daily responsibilities
Enthusiasm for growth in sales and customer service.
Self-motivated, outgoing, and takes initiative.

Conditions:

Remote work in the international movingo team with the prospect of relocation to Dubai after 6 months of successful work.
Salary in USD or AED.
Fixed working hours (10:00 - 18:00 UAE time).

How to apply:

To join our team, send your resume to mail with the subject "Job Application: Operations & Communications Assistant".

We develop easy-to-use video- and photo-editing software that works for everyone – even beginners. Everything we do is about taking care of our users and making their experience as smooth and enjoyable as possible.

The Movavi Support Team helps customers with all kinds of questions – from the simple to the more technical. We value speed, quality, and genuine care for people – that’s what keeps our service level so high.

Right now, we’re looking for a Team Lead who will help manage the team, support and grow our specialists, keep key metrics on track, and build a world-class customer service experience with us.

What you'll get to do:

Lead your shift: manage workloads, monitor SLA and KPI performance
Guide your team: keep motivation, efficiency, and professional growth high
Track key service metrics, analyze performance, and find ways to improve
Hire, onboard, and train new team members
Take part in internal projects within the department
Collaborate with other teams across the company on cross-functional projects

Required skills:

Experience in leadership or mentoring
Experience working with Helpdesk systems
Understanding of customer service metrics and experience managing SLA/KPI
Basic data analysis skills (Excel, Google Sheets)
Experience managing a team: workload distribution, goal setting, and task control
Strong customer focus and communication skills
Ability to manage conflict

What we offer:

Confirmed employment from day one
Remote work from anywhere in the world or at our office
Flexible work schedule
Corporate events and team-building activities
A personalized approach to professional growth and development within the company
A team of professionals ready to mentor and share their knowledge and experience

We are looking for a highly organized, proactive Personal Assistant. This is a fully remote, long-term role focused exclusively on family office and private household tasks. We are not searching for a business assistant. Business-related duties will be minimal (mainly calendar management and occasional help organizing meetings). The role is perfect for someone who enjoys diverse tasks, a dynamic routine, and close trusted collaboration with an executive.

The position is fully devoted to lifestyle, family, and day-to-day support.

What you will do:

Handle personal requests from the executive, including fully managing travel arrangements and organizing events (“travel support end-to-end”).
Provide comprehensive daily life and household assistance (100% family office support).
Manage purchases, pay bills, track expenses, and maintain spending reports.
Collect, prepare, and process various types of information on request.

Who you are:

You have at least 1 year of experience as a Personal Assistant - this is mandatory.
You speak Russian and English (at least B2 level in both).
You have strong organizational skills and exceptional attention to detail.
You enjoy multitasking and can prioritize smartly.
You have high level of responsibility, reliability, and discretion.
You are located in UTC+8 time zone or within a 2–3 hour difference.

What We Offer:

Competitive salary above market level.
100% remote work.
Work schedule aligned with UTC+8 (GMT+8).
Opportunity for professional growth after one year in the role.

Please include in your cover letter a detailed description of the family office–related responsibilities you performed in your previous roles.

Personal Assistant to the Founder (Lifestyle and Travel)

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Social Discovery Group

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

Now, we are looking for a Personal/Lifestyle Assistant to the Founder (Dmitry Volkov) to join the PA Group (consisting of 3 ppl) in our Family Office.

The role involves working with global teams.

Your main tasks will be:

Trip Planning: Develop and coordinate travel itineraries for the Founder, his relatives, and guests. This includes booking flights, transfers, private jets, and ground transportation, as well as coordinating necessary visas and documentation.
Visa Support: Manage the entire process of obtaining visas for countries included in the travel plans, involving document collection and coordination with visa centers and consulates.
Accommodation Selection and Booking: Search for and book hotels, apartments, or private residences that meet the required standards and expectations.
Transfers and Transportation: Organize transfers and rentals of cars, limousines, or helicopters to ensure smooth and timely transportation.
Leisure and Entertainment Programs: Create and book cultural, entertainment, or business events during travel.
Security Coordination: Work with private security services to ensure safety during travel.
Business Correspondence and Negotiation: Handle communications with external vendors, international banks, and suppliers, including negotiations on terms of cooperation.
Collaboration with Local Service Providers: Identify and establish relationships with local service providers (e.g., transportation companies, and real estate agencies) and negotiate service terms.
Event Participation: Coordinate the Founder’s or company’s participation in international conferences, forums, and other business events.
Other tasks: gifts, shippings, art.

We expect from you:

3+ years of experience as a Personal Assistant;
Knowledge of Google Workspace;
Understanding of visa-related issues;
Experience with payment systems (f.e. PayPal);
Native Russian;
Fluent English (C1);

What do we offer:

REMOTE OPPORTUNITY to work full time;
Vacation 28 calendar days per year;
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000 for recommending successful applicants for positions in the company;
50% payment for professional training, international conferences and meetings;
Corporate discount for English lessons;
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.

Sounds good? Join us now!

First Line Support Specialist

As a Customer Support Specialist at Recraft, you will be the frontline voice supporting our users, answering questions, troubleshooting issues, and providing guidance. You’ll work closely with our product and engineering teams to ensure our users have a smooth experience with Recraft’s powerful design features.

Key Responsibilities

Respond to customer inquiries via Zendesk, Discord and social media in a timely and professional manner.
Set up and configure support systems, including AI-driven customer support tools and Zendesk.
Troubleshoot issues related to Recraft’s design platform and escalate more complex problems to engineering as needed.
Assist customers in understanding and maximizing the use of Recraft’s features.
Provide product feedback to the product and development teams based on user reports.
Develop and maintain knowledge base articles and help guides for common questions and issues.
Track and report on customer support metrics, such as response times, resolution rates, and satisfaction.
Contribute to a positive and collaborative customer support team culture.

Requirements

Have experience providing technical support for SaaS, design, or creative tools.
Handled customer interactions via multiple channels, including Zendesk, direct Slack messaging, and social media platforms.
Ability to troubleshoot technical issues and explain solutions in a clear and simple way.
Excellent communication skills (written and verbal).
Strong organizational skills and attention to detail.
Ability to work independently and manage multiple tasks simultaneously.

Nice to have:

Experience working with payment-related tasks such as processing disputes and refunds.
Familiarity with basic SQL is a plus, as some data extraction may be required using predefined queries.
Experience writing user guidance or conversation flows for AI-based support bots.

What We Offer

Competitive salary.
Full-time position (40 hours/week), work days: Wednesday to Sunday.
A supportive and collaborative work environment.
The chance to work on exciting projects and make a significant impact on our brand.

How to Apply

Interested candidates should submit their CV and a cover letter to mail. Please include the position name in the subject line.

Join Recraft and help us build AI-powered tools that truly put users first!

Client Engagement Coordinator

Accumulator™ is redefining liquidity in private tech. The private tech market is worth over $5 trillion, yet less than 2% of it is liquid — mostly through traditional secondary funds. Founders and early investors often wait years for paper wealth to become real returns.

We’re here to change that.

Accumulator is a fintech platform that converts private shares into cash long before an IPO or acquisition. SEC-regulated and backed by legendary entrepreneurs, we’re building a new asset class and a new standard for liquidity.

Our portfolio already includes SpaceX, Perplexity, Monzo, Deel, Discord, Docker, Miro, Flo, Epic Games, Rapyd, eToro, BlaBlaCar, Observe AI, Upgrade, Tanium, PandaDoc, TravelPerk, Fresha, and others.

We’re now entering a high-growth phase and expanding our team. This is a rare opportunity to shape a category-defining product and influence how the tech ecosystem thinks about ownership, liquidity, and financial freedom.

We’re a good match if you:

Write and speak excellent Russian AND English (C1+).
Operate with impeccable business etiquette and communicate confidently with founders and senior partners.
Are systematic and structured, able to juggle multiple leads and priorities without dropping the ball.
Turn loosely defined tasks into structured options and recommendations.
Keep CRM hygiene spotless — log activity daily, no loose ends.
Have a natural feel for tone of voice (direct, concise).
Bring an AI-first mindset — suggesting sensible automations to speed up work.
Stay steady under pressure, learn fast, and keep momentum.

Your role:

Scheduling & meetings: Manage complex calendars; prepare agendas, notes, and follow-ups.
Partner enablement: Build lead profiles, prep materials and talking points for partner calls.
Decks & docs: Prepare polished presentations; double-check metrics and data consistency.
CRM & pipeline (Pipedrive): Keep records clean, log all activity within 24h, send NDAs, manage follow-ups.
Sales process & outreach: Segment leads, launch campaigns, draft persuasive messages, and secure calls.
Reports & presentations: Deliver timely team decks and visual reports.
Research: Track private market trends, funding rounds, and validate target companies.
Light marketing: Support LinkedIn presence and outreach tools; assist with simple creatives if needed.
Process & AI: Propose and apply practical automations (Zapier, AI-assisted follow-ups/templates).

How your day might look

Update CRM in the morning — log yesterday’s actions, send NDAs, and follow up with up to leads.
Prep a clean portfolio deck for a pitch — double-checking all numbers and links for accuracy.
Launch an outreach sequence to a new lead segment, making sure the tone matches our confirmed voice.
Schedule meetings with priority leads, prepare agendas and context briefs for each.
Join a strategic partner call with the Team Lead — capture key actions and ensure nothing falls through the cracks.
Coordinate a mini-project — e.g. testing and implementing a new tool or improving an internal process we’re piloting.

You’re the one if:

3–5+ years in EA/Business Ops/Sales Ops/Project Ops in fast-paced teams (startups, VC, or fintech a plus).
English C1+; Russian (fluent).
Based in the Europe time zone; Spain/Barcelona a plus; open to occasional travel.
Confident with Google Workspace, Pipedrive (or similar), Zapier basics, LinkedIn/outreach tools, Miro/Notion.
Known for systematic thinking, follow-through, and asking the right questions early.
(Nice-to-have) Familiarity with VC terms.

To apply: send your CV and up to 3 sentences on why you’re the perfect fit to on Telegram.

Applications not following this format will not be considered.

Customer Care Representative

Are you a natural problem-solver who thrives on building strong customer relationships? Do you have a talent for presenting ideas convincingly while genuinely understanding customer needs? If so, we have an exciting opportunity for you!

We’re looking for a Customer Care Specialist to join our dynamic team. Your ability to actively listen, take initiative, and ensure customer satisfaction will be highly valued.

In this role, you’ll be a key point of contact for customers, assisting them through emails, calls, and web conferences to ensure they have the best possible experience.

If you’re motivated by the opportunity to make a meaningful impact, we invite you to explore this role further. Let’s create meaningful connections and drive success together!

Responsibilities:

Handle email inquiries, process support tickets, and troubleshoot issues based on provided documentation and training.
Assign tickets to relevant internal teams.
Stay up-to-date with products, services, and technologies.
Provide phone and Zoom support to customers.
Identify potential customer issues and escalate them for resolution.

What We’re Looking For:

Fluent English (additional languages are a plus).
Experience in customer service or an international business setting.
Experience in the SaaS industry or SaaS sales is a plus.
Basic technical knowledge.
Experience with CRM, chat, and email communication tools for customer support.
Strong customer-centric mindset and communication skills.
Ability to take on new challenges with a proactive approach.
Must have own equipment (PC/laptop, web camera, etc.) and a stable internet connection.
Goal-oriented and committed to success.

Work Format:

Remote (Independent Contractor)
Time Zone: EST

To apply, please send your resume to mail.

We appreciate your interest! Only shortlisted candidates will be contacted for an interview.

Customer Retention Officer (Kazakh Native)

We are seeking a qualified professional to join our team as a Customer Retention Specialist (Kazakh Native) based in Armenia.You will attract and support forex clients from Kazakhstan and actively expand the brand’s presence in its local market, increase trading volumes, and retain the existing client base.

Responsibilities

Generate targeted leads via calls, messaging apps, and social media
Present company services (primarily by phone)
Develop and adapt sales scripts in Russian and Kazakh
Provide ongoing support: account setup, funding, and trading consultations
Hold regular calls/video calls to boost LTV and cross-sell products (PAMM, VIP, analytics, webinars)
Identify client needs and recommend tailored solutions
Research Forex/fintech landscape in Kazakhstan (regulations, competitors, payment systems)
Participate in local events: seminars, webinars, exhibitions, trader forums
Collect client feedback and share insights with marketing and product teams
Work with marketing to localize campaigns (email, SMS, promo materials in Kazakh)
Build partnerships with payment providers, aggregators, analytics services, and university communities

Requirements

Experience working with any CRM system (e.g., SugarCRM, Bitrix24, AmoCRM, HubSpot) to manage client databases and sales pipelines
Proficient user of Excel or Google Sheets (report creation, basic data analysis)
Ability to conduct professional cold calls and video presentations
Skilled at negotiating and presenting online
Fluent in Russian (both spoken and written)
Conversational proficiency in Kazakh to conduct full negotiations and understand cultural nuances

Our benefits

Opportunity to work with a leading Forex brokerage firm serving a global client base with a specific focus on the Kazakhstan region
Competitive salary and commission structure based on performance

Customer Support Specialist L1

We are looking for a Customer Support Specialist to join the Bitsgap customer support team. Since most of our clients are from Tier 1 countries, an ideal candidate would be from Asia/LatAm or any other location ready to work night shifts (Moscow time).

‍What you’ll do:‍

Respond to incoming user requests exclusively in written form.
Provide consultations to users on all aspects of the product and its individual features.
Process user requests.
Collect and pass incident information to another team.
Participate in team projects to improve customer support service (team syncs, community support via Telegram, help with documentation and articles, onboarding calls).

‍You’re the perfect candidate if you:‍

have experience in the crypto industry and are familiar with basic terminology;
are not afraid of multitasking and enjoy it;
are stress-resistant and polite;
are able to improvise in unusual situations.

‍We expect:‍

Fluent Russian and English (B2 or higher).
Knowledge of other languages (Spanish, Portuguese, Korean, German) is a plus.
High typing speed without grammar mistakes.
At least 1 year of experience in customer support or client service.
Understanding and interest in the crypto trading industry.
Readiness for routine work and ability to keep yourself productive.
Willingness to go through intensive training.

Customer Support Specialist

Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an Customer Support Specialist (L1/L2) who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Key responsibilities:

Handling support tasks with control over resolution or escalation through the ticketing process.
Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
Communication, monitoring and assistance to merchants.
Collaborating with other departments to address customer tasks and issues.
Expanding and maintaining an internal knowledge base to keep it up to date.
Work schedule 4/4 (2 day shifts (8:00 to 20:00) and 2 night shifts (20:00 to 8:00) UTC+3)

Required skills:

Proven experience in a similar customer support role, ideally within fintech, crypto, or tech-driven environments.
English language proficiency at least B2+ level since we communicate with our customers in English. All communication with customers is via text, no voice chats. Also Russian language - spoken level C1 or higher, with strong written skills (able to write clearly and correctly).
Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.
Strong knowledge of payment processes (3DS, chargeback, settlement, hold) and ability to analyze complex cases, disputes, and escalations.

It's cool if you have:

Experience with Zendesk, Intercom, and Jira.
Diploma or Bachelors in STEM or business-related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT.
Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.

Why join the company?‍

Work with cutting-edge fintech products
Flexible remote work
Competitive salary with regular reviews based on your growth and contribution
Opportunities to deepen your expertise and expand your skills in international fintech products
Clear career paths: vertical growth within the team or horizontal moves across departments

Technical Support Engineer

Now we are seeking a Technical Support Engineer to join our team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise.

Responsibilities:

Strictly adhere to provided instructions.
Handle requests from L1 Support and Compliance teams.
Investigate and resolve payment discrepancies at the interface between systems.
Analyze microservices interaction logs.
Identify and respond to technical issues promptly.
Address incident reports generated by monitoring systems.
Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

Minimum 2 years of experience on L2 Tech Support position.
Experience in fintech projects.
Strong knowledge of SQL.
Command line skills.
Basic scripting skills.
Basic knowledge of Excel.
Knowledge of web applications.
Basic understanding of blockchain technology.
Ability to assess the importance of incidents and escalate them competently.
Proficient written and verbal communication skills.
English proficiency from B1 level.

We are looking for candidates who can work on a 2/2 schedule (day shifts from 9 am/9 pm or night shifts from 9 pm/9 am GMT+3).

Why it is a fantastic opportunity:

Our business is growing at an exponential scale.
Non-bureaucratic management that focuses on results.
Regular performance reviews to assess your progress.
Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
Compensation for medical expenses.
Provision of necessary equipment.
28 calendar days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal conferences, English courses and corporate events.