Relocate to 🇬🇧 Great Britain

Duration: 3 months, and hopefully you will stay with us longer. Start date: Whenever you are ready. Location:Hybrid or fully remote, at least 5 days during onboarding and 1 day per week on-site at the London office near King’s Cross or Cardiff. Salary: £35000 per annum or more, depending on your qualifications. Visa: You must have the right to work in the UK during your internship; we don’t support internship visas.

About ANNA:

ANNA is a UK-based financial service designed for freelancers and small businesses. One of the Top 25 UK Startups 2024 by Bloomberg. We’re growing quickly, both in active users and revenue, and are looking for talented interns to join us in developing key business administration and compliance areas. You can learn more about us here

What you will be doing

We will assign you one of the projects based on your interests and competencies.

Samples of the projects that you might be working on:

• Improving our AI chat-based tax assistant Tax Terrapin (try it yourself), ensuring it delivers exceptional, personalised, and proactive support to small business customers.
• Enhance fraud detection models and create transaction monitoring rules to identify fraudulent activities efficiently.
• Develop a digital profile of our customers – neural network embeddings we could use for many downstream tasks.
• Develop LLM-based multi-modal systems for interviewing our customers and performing other information requests.

And what exactly you will be doing:

• Design systems to provide context-aware, personalised responses based on business profiles, transactions, and documents.
• Built and implemented efficient LLM applications using modern Python frameworks with providers like OpenAI, Anthropic, and Google.
• Work with data annotators to test new AI use cases and collect datasets based on user history logs.
• Deploy applications to real customers using Google Cloud, Kubernetes, and advanced CI/CD pipelines.
• Create LLM-based multi-modal systems.

Key Features Of The Internship:

• Dedicated mentor who will provide consistent guidance and ensure that the results of experiments reach clients.
• Weekly syncs with the Head of Data Science to discuss challenges, brainstorm solutions, and receive constructive feedback to ensure your success.
• Cross-functional team where developers and designers will assist you. We use the Agile framework and believe in hypothesis testing using a minimum valuable product.
• Salary, bank holidays, and other typical corporate perks.

Expected Outcomes:

• You will improve the lives of tens of thousands of ANNA’s clients.
• The technical and practical experience gained will be highly valuable for your future career anywhere in AI, Data Science, and Machine Learning, especially in fintech.
• If you and we are satisfied with the results, we will make you a job offer that will wait until graduation.
• We will help you start building your personal brand by highlighting your work and achievements in a post on the company blog. I.e., Meet Our Intern Georgia Hirth.

Requirements

Minimum

• Proficiency in Python, SQL, and libraries for data manipulation and exploration like Pandas and NumPy.
• Experience in natural language processing (NLP), time-series data modelling or graph-based models.
• Basic understanding of statistical analysis: you should know how to differentiate good results from statistical noise.

Desirable

• Demonstratable experience in building software solutions to solve real-life challenges.
• Have a deep understanding of statistical machine learning and optimisation techniques.
• Experience with DevOps tools (Git, Github-actions, Docker, etc.).
• Experience with MLOps tools (DVC, MLflow, Seldon, KServe )
• Experience solving real-world tasks with prompt engineering, RAG, testing and evaluation techniques for LLMs.
• Experience with object-oriented Python, web-scraping, and cloud services.
• Experience working with financial data.

One of the fastest-growing UK fintechs is hiring! Join the ANNA Money Team: Revolutionising Business Administration for UK Freelancers and SMEs.

At ANNA Money, we're more than just a mobile app and business current account. We're a dynamic solution designed explicitly for UK-based freelancers, small businesses, and the creatively inclined. Our mission is to streamline the daunting world of taxes, invoicing, and administrative tasks, allowing business owners to direct their focus where it truly belongs – on their passions and business growth. By harmonising advanced AI technologies with our acclaimed customer service, we aim to simplify our customers' professional lives.

Our Vision: ANNA Money endeavours to alleviate the burden of time-consuming administrative tasks that every small business owner inevitably encounters. Our core objective is to automate these repetitive tasks, enhancing our customers’ efficiency, speed, and overall ease. This dedication to automation supports our customers’ business operations and allows them the freedom to dedicate time to other critical aspects of their business.

Our Team: Globally, ANNA Money boasts a diverse team of approximately 150 professionals, primarily consisting of adept software developers and innovative data scientists dedicated to advancing our product offerings. Presently, over 100,000 customers trust ANNA for their banking and administrative needs.

Our Approach: We pride ourselves on remaining at the forefront of technological advancements, employing a modern technical stack and methodologies that enable us to deploy code to production an impressive 750 times per month.

Join Us: If you're driven by innovation, hold a passion for creating impactful solutions, and are looking for an opportunity to contribute to the revolutionising of business administration for freelancers and small businesses across the UK, ANNA Money is your platform to thrive. Together, let's transform the way businesses approach admin and banking – making it smarter, faster, and more efficient for everyone.

Explore career opportunities with us and become a key player in shaping the future of business administration.

Our Technology Stack

• Python (aiohttp, sqlalchemy)
• PostgreSQL
• RabbitMQ
• K8S / Docker

What You’ll Do

• Hands-on coding to solve complex problems with a focus on defensive programming, resilience, and performance
• Own technical solution design for significant product features, software modules, and technical initiatives
• Demonstrate self-guided problem-solving abilities to create robust technical solutions for vague business requirements
• Take initiative to course-correct projects when they deviate from their intended path
• Collaborate with a cross-functional team of engineers, product managers, UX designers, and mobile developers to build new features
• Write unit and integration tests alongside production code to ensure reliable and scalable features
• Contribute to regular planning sessions such as refinement and task prioritisation
• Take ownership of your code from inception to deployment into Production, following a continuous delivery model.
• Get involved in live incidents as required, following the internal incident management process
• Support, coach, and mentor other team members, setting high standards and continually improving processes
• Provide technical support to internal teams and actively share knowledge through documentation
• Initiate and contribute to broader engineering technical designs
• Staying abreast of and (where necessary) applying the latest emerging technologies

Minimum Qualifications

• Experience developing software in one or more programming languages from the list (Python, Java, C#, Go)
• 7+ years of software engineering experience in an industrial setting
• Experience with data structures or algorithms
• Excellent verbal communication skills. Good problem-solving skills. Team player.

Preferred qualifications:

• Proficiency in Python with experience in asynchronous frameworks (aiohttp, fastapi, etc)
• Experience with Docker, Kubernetes, Helm
• Experience with RabbitMQ, PostgreSQL
• Experience building distributed systems

Benefits

• Private Healthcare Plan
• Pension Plans
• Work From Home
• Training & Development
• Employee Assistance Programme – Counseling
• Childcare Voucher Scheme

At HubSpot, we’re on a mission to help millions of small and medium-sized businesses grow through our suite of world-class products. Our tools are designed to support businesses at every stage of growth, ensuring they can scale effectively.

The Academy Product Group’s mission is to enable Sales, Marketing, and Services professionals to build confidence in their expertise through education, and trust within the HubSpot ecosystem through credentials. HubSpot Academy has thousands of weekly active users with a wide variety of backgrounds, including free users who sign up just to learn from HubSpot Academy, new employees at companies using HubSpot for the first time, and many of our most experienced customers and partners. They all come to Academy to learn and improve their skills in any of HubSpot’s core languages. Our goal is to help those users find the education they're looking for, build confidence in HubSpot and inbound, introduce them to the power of HubSpot software, help them maximize the value they get from HubSpot, and help them showcase their expertise to the world.

In the next year, we’re looking at deepening the Academy experience with simulated learning, finding more places to take advantage of Academy’s deep library of content in HubSpot’s AI offerings, and to sharpen our tools for driving activation of HubSpot tools by sending our users back into the product to use the skills they’ve just learned.

Engineering leaders play to their strengths, but are aligned to HubSpot’s mission and show the leadership qualities that we’ve found to be most effective. These include building trust and empathy within their teams, caring deeply about our customers and business needs, and fostering a team culture that encourages autonomy and psychological safety.

In this role, we’re looking for a candidate who:

• Believes in our guiding principles and that People and Product over Process is the way to inspire teams to build remarkable products
• Can use their technical expertise to build a strong engineering culture based on HubSpot engineering principles, instilling a growth mindset, sharing both wins and mistakes to help accelerate learning
• Has experience (and/or strong interest) working in the education, LMS, or Marketplace domains
• Has worked on search, recommendation, and/or generative AI spaces and can bring technical and product expertise in those domains to bear
• Has a bias for action, and isn't afraid to make difficult decisions to unblock teams, understanding that shipping and iterating gives teams the best chance to succeed in the long run

A Senior Engineering Manager is a product and technology leader at HubSpot, and fundamentally decides how their group of teams run and are responsible for the success of their teams.

• Your group’s Product and Design leaders are your first team, working on solving challenging customer problems together. In alignment with the HubSpot product strategy, you’ll set the direction and bring clarity for the 6-7 small teams in your group.
• You’ll bring a strong technical perspective in conjunction with an understanding of our customers and product strategy to your group's leadership team.
• You’ll partner with peers across the organization to advance our software development and delivery infrastructure. Product Platform operates at the highest scales within HubSpot, often stretching the capabilities of our internal platform and tools.
• You’ll hold a high performance bar for your team, and ask questions to understand, before jumping to conclusions. You’ll help your reports grow the engineers underneath them, and mentor their reports to grow in their own roles.
• You’ll contribute to our diversity, inclusion, and belonging initiatives to ensure inclusion and equity are embedded into everything we do.
• You’ll effectively communicate our mission and culture to candidates. You’re an active participant in attracting and recruiting talent to the team.

We’re an organization proud of how we treat our employees, and have the awards to show for it. We are building a company future generations can be proud of. A company where everyone is welcome. A company where you can be yourself.

Important note: Engineering leaders at HubSpot spend their first ~4 months embedding as a software engineer on the teams that they will be responsible for and also for 1-2 weeks re-embedding each year. During this time, they will be actively coding and staying hands on technically is a key expectation for the role. There will be a 'take at home' coding assessment as part of the interview process. For more info on the embedding process, check out the following articles: How I Became A Director of Engineering at HubSpot, How We Onboard External Leaders, Day in the Life.

About the company ANNA Money is the mobile app and business account that helps business owners take care of their taxes, invoicing and other admin, so they can focus on their business. It’s designed for UK-based freelancers, small businesses, and creative types. ANNA combines AI technologies and award-winning customer service to make our customers’ lives easier.

ANNA’s aim is to deal with all the time-consuming admin tasks that small business owners face, freeing them up to concentrate on the other equally important parts of running their businesses. For this reason, our primary focus is on the automation of repetitive admin tasks, making things quicker, easier and more efficient for our customers.

ANNA currently employs around 150 people across the world; predominantly software developers and data scientists who work on improving our product offering. Currently, over 100,000 customers trust ANNA to look after their banking and admin.

We stay up to date with the modern technical stack, and our methodologies allow us to deliver code to production 750 times per month.

About the Acquisition team The team consists of 10 members, who work remotely from Georgia, Portugal, Germany and the UK. We have cross-functional expertise: you will be working with Frontend Developer and Product Owner, the team also consists of a Data Scientist, Data Analyst, PPC Manager, Backend Developer, Marketing Automation Manager, CMO and two Designers. Our main goal is to bring the new customers to ANNA through channels. We do it by launching campaigns on different digital platforms, setting up continuous experiments on the landing pages, growing the website and optimising SEO.

Our main challenges:

Our core domains:

• Website
• Blog
• Landing pages
• Email marketing
• PPC and partnerships

Our web applications

• Almost all of our web application are written with TypeScript using React framework and MobX
• We have more than 10 applications for both external and internal customers
• Some of our apps use micro-frontend architecture with more than 50 independent slices
• We have multiple libraries for both UI and utility purposes, complete with documentation

Responsibilities

• Managing the day-to-day activities of ANNA software development team, collaborating with cross-functional teams to deliver new features and products;
• Follow industry-standard engineering practices (CI/CD, QA, code review etc.);
• Supporting existing products including resolving CVE alerts, refactoring legacy code and more;
• Perform acceptance testing.

Requirements

Minimum Qualifications

• Experience in building complex web applications using TypeScript and one of the modern frameworks (React, Vue, etc);
• Experience in writing self-documented code, in conducting design and code reviews;
• Interest and ability to learn other coding languages as needed.

Preferred Qualifications

• Experience with Next.js and server-side rendering applications
• Experience with search engine optimization
• Experience writing functional tests with Puppeteer
• Experience developing software in Python
• Experience with Docker, Kubernetes, RabbitMQ, PostgreSQL, MongoDB.

Benefits

• Competitive salary
• Our benefits package includes an annual travel budget, a personal learning budget, private medical insurance, pension contributions, a cycle-to-work scheme and more
• Growth share program for our employees
• What we value
• Positive, independent person, capable of building efficient team relationships
• A candidate with a passion for technology

HubSpot is looking for a Counsel to provide a key business support role on the Legal & Compliance Team. In this role, you will work with our Product team and related business teams to support product and engineering groups.

In this role, you’ll get to:

• Provide first-line support to our product and engineering teams as well as related business teams. This includes supporting a range of product development, licensing, SaaS and other technology agreements, and counseling on compliance, privacy and security by design, and other development best practices
• Work with a strong team of legal professionals to help guide our rapidly growing product and engineering teams
• Work closely with product and engineering leadership to develop guidance and resources for more consistent and scalable legal support
• Support product-based business development contracting, including integration/API, marketplace, and co-marketing agreements
• Collaborate with other business and legal teams including Privacy, Security, Compliance, Vendor Management, Commercial Transactions, Risk, Finance, Marketing/GTM, Strategic Partnerships, and others to align guidance and evaluate risks and opportunities

We are looking for people who:

• Are qualified to practice law in a US state, Ireland or the UK
• Ideally have 2-4 years of post-qualification experience in law firm practice or in an in-house role in a technology company
• Have experience with review of technology contracts and feel comfortable running an independent negotiation process (preferably in-house at a technology company)
• Are able to handle a broad range of strategic matters and work efficiently and effectively in a fast-paced, and transparent environment
• Are able to make decisions and provide advice/explain the rationale for the decision to a curious and empowered team
• Develop strong, trust based relationships with both legal and cross functional teams
• Effectively prioritize tasks and balance competing priorities
• Possess strong communication skills, especially via an internal wiki, Slack and Zoom (it’s how we communicate)
• Have superior organizational skills
• Want to learn quickly

Join ANNA Money as a Financial Crime Analyst and become a vital part of our mission to maintain the safety and integrity of our financial services. In this role, you will analyze various financial transactions to identify potential fraudulent activities and ensure compliance with all regulatory standards. You will work closely with our compliance and legal teams to investigate suspicious behaviors and contribute to the enhancement of our preventative measures.

Key Responsibilities

Monitor and Analyze Customer Transactions for Signs of Financial Crime (Fraud and Money Laundering)

Task: Continuously review customer transactions for suspicious activities that may indicate money laundering, fraud, or other financial crimes. Strategies:

• Automated monitoring tools: Leverage transaction monitoring systems to flag unusual patterns, such as large cash deposits, transfers to high-risk jurisdictions, or unusual behavior inconsistent with a customer’s profile.
• Risk-based approach: Prioritise high-risk customers and sectors, ensuring that resources are focused on the most significant threats.
• Behavioural profiling: Build customer profiles based on normal transactional activity and detect deviations that may suggest illicit behaviour.

Conduct Thorough Investigations into Flagged Transactions and Accounts

Task: When suspicious transactions are flagged, conduct a detailed investigation to assess the nature and intent behind the activity. Strategies:

• Investigative frameworks: Develop a step-by-step investigation process, including gathering documentation, analyzing the customer’s history, and reviewing the context of the transactions.
• Red flag identification: Ensure investigators are aware of red flags for financial crime, such as structuring, layering, or multiple accounts tied to suspicious entities.
• Documentation and reporting: Maintain detailed records of findings, which are critical for regulatory reporting and internal audits.

Collaborate with Internal Teams to Develop Strategies for Improved Detection and Prevention of Financial Crime

Task: Work cross-functionally with compliance, risk, IT, and other relevant teams to enhance systems and controls. Strategies:

• Cross-team communication: Establish regular meetings with other teams to align on detection strategies, share insights, and implement joint initiatives.
• Process improvement: Use feedback from investigations and monitoring to improve existing detection systems, such as tweaking rule thresholds or incorporating machine learning models.
• Holistic view of risks: Combine data from different departments (e.g., customer service, fraud, compliance) to detect patterns that may be missed in isolated silos.

Prepare Comprehensive Reports Documenting Findings and Recommended Actions

Task: Document investigation outcomes, outlining evidence, analysis, and proposed actions (e.g., filing Suspicious Activity Reports [SARs], terminating accounts). Strategies:

• Structured reporting: Use consistent templates for reports, ensuring that they are clear, detailed, and aligned with regulatory requirements.
• Actionable insights: Highlight recommendations in reports that guide next steps, such as enhancing controls, escalating cases to senior management, or making legal referrals.
• Regulatory compliance: Ensure all reports meet the necessary standards for submission to regulators or law enforcement agencies.

Stay Up to Date with Industry Regulations, Best Practices, and Emerging Trends in Financial Crime Prevention

Task: Keep abreast of changes in financial crime regulations, enforcement actions, and new criminal techniques. Strategies:

• Continuous learning: Attend industry conferences, training programs, and webinars on AML and financial crime prevention.
• Regulatory updates: Subscribe to bulletins or newsletters from regulators like the Financial Action Task Force (FATF), FinCEN, or local financial authorities to track regulatory changes.
• Peer networking: Join AML and compliance professional groups to share knowledge and insights with peers in the industry.

Assist in Training Staff on Compliance and Financial Crime Awareness Initiatives

Task: Support the development and delivery of training programs that raise awareness about financial crime and ensure compliance with AML requirements. Strategies: Custom training: Tailor training content to different departments, ensuring that staff receive relevant information based on their role (e.g., frontline staff, analysts, or executives). Case studies: Use real-life examples of financial crime cases to illustrate key risks and red flags in training sessions. Regular updates: Schedule periodic refreshers and updates as regulations evolve or new threats emerge, keeping the team informed of the latest practices.

Managing Escalations from Junior Analysts

Task: Addressing issues or questions raised by junior analysts when they encounter complex or unfamiliar AML cases. Strategies:

• Establish a clear escalation process: Ensure junior analysts know when and how to escalate cases, and set up an organised workflow for handling these escalations efficiently.
• Document resolutions: Keep track of frequently escalated issues and create a knowledge base or playbook that can help reduce future escalations.
• Mentorship: Provide coaching and guidance to junior analysts to empower them to handle more complex cases independently over time.

Analysing and Reviewing Junior Analysts' Work

Task: Conduct regular reviews of the work done by junior analysts to ensure accuracy and compliance with AML regulations. Strategies:

• Quality control: Implement a structured review process, including spot checks and formal assessments to ensure work adheres to established standards.
• Feedback loops: Offer constructive feedback on both strengths and areas for improvement, fostering continuous learning.
• Review templates: Develop checklists or templates that help ensure consistency in how reviews are performed.

Proactively Identifying AML Trends

Task: Monitor emerging trends in money laundering techniques and ensure your team is equipped to address them. Strategies: Data analysis: Regularly analyse case data, alerts, and transaction patterns to detect trends that may indicate evolving money laundering tactics. Industry collaboration: Stay connected with industry news, regulatory updates, and forums to learn about global AML trends. Team discussions: Conduct brainstorming sessions or training workshops to make your team aware of new trends and encourage proactive identification of unusual patterns.

Requirements

• A minimum of 4 years experience in financial crime analysis
• In-depth knowledge of financial regulations and compliance standards.
• Familiarity with financial crime detection tools and techniques.
• Relevant certifications (e.g., ACAMS, ICA) and a degree in finance, business, or a related area are preferred.
• Proven ability to implement and deliver training programmes as well as coach and mentor junior analysts
• Experience in performing quality audits and inspections
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Confidence speaking on the phone to customers and other financial institutions

Remote Working

We welcome you to both our UK offices, which are located in Cardiff and London. We support Working From Home, but we do require you to travel to our offices for training sessions and meetings. If you live locally to our UK offices, we expect you to attend an office nearest to you on a weekly basis.

Benefits

• Ongoing AML, CTF, CPF, Sanctions and Fraud training across a spectrum of activity, including internationally recognised certification qualifications and accredited learning
• Hybrid working
• Perks that include Perkbox, the Cycle to Work schemeTravel allowance of up to £1,000 every year
• Continuous Learning allowance of up to £1,000 every yearGrowth share options (10x growth in recent years)An employee-driven salary review
• The opportunity to gain wider experience Subject Matter Expert roles
• Employee wellbeing, fitness and mental health support programmes
• Opportunity to join frequent virtual and in person social events, organised by our Social Team
• A day off for your birthday. Hooray!

Salary

• £35,000 - £38,000 per year based on experience
• Bonus pay available for Subject Matter Expert roles

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product‍

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to apply. The successful candidate will demonstrate a consultative approach, the ability to listen and understand how Dotdigital can help our client's businesses, and exhibit fundamental commercial negotiation skills. Responsibilities include answering both platform and strategic queries as well as handling objections. Familiarity with email marketing principles is a plus, although not mandatory for this entry-level role.

Responsibilities

• Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline
• You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy.
• Create, identify and qualify selling opportunities by maintaining regular contact with your clients.
• Grow the accounts in your client portfolio through cross-and-up-selling.
• Retain your customers by ensuring strong feature and channel adoption
• Provide the highest levels of customer service.
• Deliver against your sales targets and pipeline commitments.
• Collaborate with other teams including Support, Client Services, Corporate Sales and channel.
• Maintain accurate and up to date records in our CRM system.
• Maintain a high degree of account management and control.
• Continually develop your industry knowledge and demonstrate commercial under-standing.
• Develop strategic growth plans for key accounts in your portfolio.

About You

• 1+ years proven experience within customer-facing roles, marketing or e-commerce (but not essential for the right candidate)
• Ability to grow an existing portfolio of accounts, elicit and build upon new referrals.
• Strong written/verbal communication skills.
• Organised and efficient.
• Personable, confident and outgoing; a proven ability to build rapport.
• Ability to excel in a team-based environment.
• Confident and personable, with the ability to present in masterclass-type events both in person and virtual to customers
• Experience of digital marketing desirable, especially in an email marketing and/or SaaS environment.

Interview Process‍

• 15 minute call with People Success Partner
• 30min interview with Head of Customer Success - Retention
• 1 hour interview with Head of Customer Success and Leadership Team
  

Some of Our Global Benefits‍

• Parental leave
• Paid sick leave
• Dotdigital day
• Wellbeing reward
• Wellbeing Days
• Loyalty reward
  

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

As a key member of Lightspeed’s dynamic in-house creative team, you'll spend your days helping to build a strong and consistent global brand, supporting initiatives that expand our reach into new and existing markets. As a Junior Graphic Designer, you will report to the Managing Art Director of EMEA in campaign execution and contribute to the successful delivery of a range of internal and external projects on multiple channels. Your work will have a direct impact on positioning Lightspeed in EMEA as the leading omnichannel commerce platform for hospitality.

*Preference will be given to candidates based in London and open to working 3 days per week in office*

• Supporting the team by producing pixel perfect outputs according to media specifications
• Ensuring brand consistency and maintaining our high-quality standards
• Play an integral role in helping visually communicate our product to multiple audiences
• Designing, adapting and producing sales & marketing documentation, including presentations, internal communications, and sales tools
• Localise campaign assets, one pagers, banner ads, etc
• Contribute and collaborate with the wider team filled with designers, product marketers, content writers and marketing managers
• Managing & meeting your own project deadlines with input and direction from the project manager

What you’ll be bringing to the team:

• A portfolio demonstrating creativity and quality work
• Proficiency with the Adobe Creative Suite, Figma and Canva
• 1+ years of multidisciplinary design work experience in a related field, with particular focus on digital media design.
• A knack for balancing creative and performance
• A positive, “yes and” attitude to the creative process
• An incredible eye for detail, with the ability to push work from good to great
• High level of proficiency in English

Who you are:

• You are able to multitask effectively, highly organized and execute tasks within short timelines.
• You demonstrate a strong attention to detail.
• You have a passion for design and are constantly up to date with the latest trends.

What’s in it for you?

• Ability to do your job in a truly flexible environment
• Exposure to modern and proven technology
• Development of very high traffic products, used at the global scale
• Opportunity to join a fast-paced, high-growth company
• Tons of growth opportunities into technical or people management roles
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy and healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Health and wellness benefits
• Commute travel reimbursement
• A variety of snacks, coffee, and teas are always accessible and available in the office kitchen
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

As a Junior Account Executive, you’ll be the driving force behind our sales efforts, helping us connect with some of the biggest names in the mobile and digital marketing space. This is your opportunity to step into a dynamic role where you’ll own and manage the full sales cycle, from prospecting to closing deals, while being supported by experienced sales and product teams.

You’ll play a pivotal role in shaping our success by building relationships with key decision-makers, crafting compelling pitches, and educating clients on how cutting-edge AI and AdTech solutions can transform their marketing strategies. This is more than just a job—it’s your chance to gain valuable AI experience, expand your professional network, and grow your career in one of the most exciting sectors of marketing and tech.

Please note that unlike most of our remote roles, this one is open to London and Berlin-based candidates only.

What you'll do:

• Own and manage the full sales cycle, from prospecting to closing new deals
• Conduct outbound sales activities to generate leads and build a pipeline, while also working with inbound leads
• Collaborate with the Director of Sales and Product Teams to develop impactful pitches and presentations
• Develop and nurture relationships with key decision-makers across industries
• Inform product roadmaps by gathering and sharing customer feedback
• Represent our brand at industry events, building your professional network and brand presence
• Educate clients on the benefits of AI in digital marketing, staying ahead of industry trends

What you bring to us:

• 1-2 years of sales experience in SaaS, digital, or mobile marketing
• A strong understanding of the sales process, with a passion for business development
• A proactive, driven personality with a hunger for winning new business and achieving targets
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly
• A curiosity and passion for emerging technologies, including AI and AdTech
• A willingness to travel and represent the company at key conferences and events

What we offer you:

• Unlimited remote work within your home country (applies to the EMEA region) and up to 90 days of international remote work every year
• The opportunity to boost your salary with our quarterly bonus scheme and share in the company's financial success
• Full and free mental health support from licensed therapists through our partnership with Oliva
• Regular team events and a yearly, all-expenses-paid company offsite
• A yearly €1,000 budget for your personal development
• 10 learning hours a month to focus on your personal and professional growth during working hours
• Flexible working hours so you can find the working patterns that best suit you
• Up to 30 days of paid vacation every year — plus more for special occasions
• An individual career roadmap and personal development plan to support a progressive learning curve
• A flexible working space at our spacious, pet-friendly headquarters in one of Berlin’s lively districts
• Onboarding package full of branded Phiture gear and a company MacBook
• A monthly remote work cash allowance to help you spruce up your home office space — plus your own monitor and desk chair
• Birthday, anniversary, and seasonal gifts from responsibly sourced local businesses

We are looking for an awesome Senior Frontend Developer to join our growing team, an office based in the UK, Malta, or Gibraltar, or a remote option.

What You Will Do

As part of our team, your key mission will be crafting user-facing features using React and Redux, while also building and optimising reusable components for optimal performance across various devices and browsers. Alongside our UX/UI designers, you’ll make sure our users get the best experiences, all in line with our design standards. You’ll also play a critical role in the smooth integration of front-end and back-end functionalities. Your role also involves enhancing software quality in partnership with the QA team and elevating our codebase through best practices. From triaging issues and code reviews to translating business into technical requirements, your input will be critical.

What We’re Looking For

• Strong proficiency in JavaScript, TypeScript and knowledge of ES6+ features.
• Strong proficiency in React.js and Redux.
• Strong knowledge of CSS.
• Good written and verbal communication skills.
• Experience with building highly performant and responsive applications.
• Solid grasp of Computer Science fundamentals.
• Keen eye for UX and UI design best practices.
• Excellent problem-solving skills and attention to detail.
• Awareness of technical SEO principles.

Nice to have:

• Modern front-end testing tools like Jest and React Testing Library.
• Node.js.
• Modern front-end build pipelines and tools, such as Babel, Webpack.
• Agile/Scrum methodologies.
• CMS platforms like Strapi.
• Internationalisation.
  

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

Apron was started by a group of people who’d spend years building products for global fintech companies. But there was one big problem no one was solving. Business payments. The kind that buy tomatoes, tools, and till rolls. The kind that keep suppliers happy and business booming. The kind that should be super simple to make and manage, and yet, aren’t. Payments eat up valuable hours every week for both businesses and the accountants and bookkeepers who help them.

This is a problem that’s affecting entrepreneurs. Florists and financial analysts. Brewers and brand strategists. The kind of people who build things, break things, change things. Imagine what they could do with this time instead. What would they come up with? What would they create?

That’s why we built Apron as a payments powerhouse. We flip the payment experience from blocking business to boosting it. Apron pulls all things payments together – weaving into your workflow, collating conversations, turning hours into minutes. So you can put those hours to better use – plan the future, take a walk, call your mum.

We are backed by Index Ventures and Bessemer Venture Partners.

What you’ll be doing

• Actively suggest product improvements to enhance user experience and drive innovation, working closely with product managers and cross-functional teams
• Apply relevant tools like interactive prototypes or user journey maps to identify and address problems, and know when to apply them effectively in the design process
• Create intuitive and user-friendly interfaces that align with best practices in UX/UI design.
• Contribute to and help maintain a design system that promotes consistency and scalability across the product.
• Stay informed about industry trends, competitor products, and emerging design patterns to ensure the product remains competitive and innovative.
• Continuously seek feedback, review design processes, and implement improvements to enhance the design workflow and deliver high-quality products.
• Collaborate with UX researchers to gather user insights, analyse data, and translate findings into actionable design improvements.

What you’ll need

• Have at least 3+ years of experience in UX design in a B2B space.
• Solid understanding of user-centered design approach.
• Having good interpersonal skills.
• Portfolio of 2-3 cases that showcase your ability to deliver high-quality results

Benefits

• Competitive salary and stock options
• Fully expensed tech
• Health insurance via AXA
• Flexible holidays and WFH

Welcome to CoinPoker, the innovative crypto-poker platform where advanced blockchain technology meets the thrilling world of online poker. At CoinPoker, we are revolutionizing the poker experience by offering fast, secure, and transparent gameplay. With recent substantial investment, we are poised to take over the online crypto-poker space and are expanding our team to support our growth.

The Opportunity

We are seeking a motivated and organized Junior Project Manager to join our team. In this role, you will support the development and execution of campaigns, ensuring projects are delivered on time, within scope, and aligned with objectives. You will work closely with cross-functional teams and stakeholders to manage timelines, track progress, and provide regular updates to senior management.

Key Responsibilities:

• Collaborate on campaign development by brainstorming ideas and conducting research.
• Create and execute project plans, ensuring timely delivery within scope and budget.
• Coordinate with stakeholders to ensure smooth communication and task alignment.
• Track campaign progress and prepare reports for senior management.
• Facilitate post-mortem reviews to analyse campaign performance and provide insights.
• Manage project documentation and support administrative and operational tasks
  

Who are we looking for?

• Excellent organizational skills and attention to detail
• Strong verbal and written communication abilities
• Proficiency in crafting and editing professional written content
• Familiarity with collaboration tools
• Experience with project management software and methodologies
• Demonstrated ability to develop creative and innovative campaign ideas
• Knowledge or experience in poker and/or the iGaming industry
• Proven experience in creating and executing comprehensive project plans

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to work with cutting-edge technology in the blockchain and online gaming industry.
• Flexible working hours and the ability to work fully remotely.
• A collaborative and inclusive team culture.
• Professional development opportunities and career growth within a rapidly evolving company.

We are currently seeking a graduate CAD Technician to join our team. As a CAD Technician, you will be responsible for producing high-quality drawings using AutoCAD software and development to use our internal Oracle systems. You will work closely with project managers, engineers, production & quality teams, and other team members to ensure the accuracy and completeness of all drawings and designs.

The Team‍

You will be part of a small close-knit team of 3 friendly professionals that are ready to support your learning journey and share their knowledge with you. You will be reporting into our Drafting Team Leader.

Key Tasks & Responsibilities:

• Create detailed drawings using AutoCAD software (Production, customer and “As Built”).
• Collaborate with engineers, architects, and other team members to ensure accuracy and completeness of all drawings and designs.
• Prepare and revise technical drawings, plans, and specifications.
• Conduct quality control checks on all drawings and designs.
• Maintain accurate project records and documentation.
• Ensure compliance with company and industry standards and regulations.
• Stay up to date with the latest CAD software and techniques.
• Perform other duties as assigned.

Qualifications / Experience:

• Ideal candidate to hold a Degree in CAD, Engineering (preferably Electrical) or related field.
• Excellent communication and teamwork skills
• Strong attention to detail and accuracy.
• Problem solving skills.
• Ability to work well with all levels of personnel both within and outside of the company.
• Familiarity with industry standards and regulations.
• Proficient in Microsoft Office Suite.

Why join us?

• Various learning and growth opportunities;
• Full time, Set Schedule: Working at Qualitrol, you will have a regular Monday to Friday 37.5 hour work week working Mon-Thurs 08:00 – 16:30, Fri 08:00 – 13:30;
• Excellent benefits package: Twenty Five days paid time off, Eight Public holidays, Pension, medical insurance, dental insurance, vision, life insurance, tuition reimbursement, enhanced parental leave;
• The People: Qualitrol has a culture of absolute inclusion and diversity. We recognize and celebrate our differences, by taking the time to educate and empower one another;
• Stability: Join an organization with a history of longevity and providing continuous growth opportunities in Northern Ireland;
• Fun Activities: Enjoy taking part in community service efforts, team building activities, and more! Who said you can’t have fun at work?

Working Conditions:

• Location: Belfast
• Reports to Drafting Team Leader

We are looking for a Senior Web Developer and lead the development of our Web-based onboarding experience for our new users. This will focus on intuitive user interfaces and optimizing conversion rates.

This position will develop adaptive, animated, mobile-first layouts that offer a seamless user experience across different devices and screen sizes. It will also collaborate with backend developers to integrate with internal backend services, authentication providers, and payment gateways.

This role will involve collaborating with all teams here at Praktika, from Product and Marketing to Onboarding and Customer Success, to set up tracking tools and work on optimizing conversion rates.

What we are looking for from you:

• Extensive experience with React, including hooks, lifecycle methods, and context API.
• Proficiency with state management libraries (Redux or MobX), packaging tools (Webpack, Babel or similar), CSS preprocessors or CCS-in-JS libraries.
• Demonstrated skills in integrating with authentication providers (Google/Apple SSO, Firebase or similar), payment gateways (Stripe or similar),and marketing and analytics tools.
• Hands-on experience with RESTful APIs and backend services.
• Portfolio showcasing high-quality front-end design and successful project implementations. (Please upload!)
• Bonus: Experience in designing and optimising web onboarding flows.
• Bonus 2: full stack experience.
  

Web Developer Interview Process:

At Praktika we are transparent with our process and will give you feedback along the way, if we shortlist your application, you will be invited to meet with us virtually:

• Introduction chat with our Recruiter or Chief of Staff
• Take home technical task
• Technical task review with the hiring manager
• Product fit interview with our founders  

Why should you join Praktika:

If you are looking for an opportunity to be part of the story of one of the fastest-growing early-stage consumer AI companies globally, join our team!

• Flexibility to work remotely
• Work with a highly ambitious team using the best technologies on the market.
• Drive innovation and make a significant impact in the AI and education sectors.
• Competitive salary
• Opportunity for rapid career growth and personal development
• Access to an AI toolkit including ChatGPT, Copilot, and other productivity tools
• Annual educational budget of up to $1,000

KX is seeking a Junior Software Engineer to join our dynamic and growing team. As a Junior Software Engineer, you will work on developing and maintaining software solutions for our clients. You will have the opportunity to work with cutting-edge technologies and collaborate with a team of experienced software engineers.

Key Responsibilities:

• Design, develop, and maintain software solutions.
• Write clean, efficient, and well-documented code.
• Collaborate with team members to identify and solve software issues.
• Participate in code reviews and ensure that all solutions are aligned with industry best practices.
• Stay up-to-date with the latest software development trends and technologies.
• Learn and work with q, the programming language used in KX's time-series database, kdb+.

Requirements:

• Bachelor’s degree in Computer Science or related field.
• 1-2 years of experience in software development.
• Strong understanding of object-oriented programming concepts.
• Experience with at least one programming language such as Java, C#, Python, or C++.
• Familiarity with version control systems such as Git.
• Strong problem-solving and critical thinking skills.
• Excellent communication and teamwork skills.
• Willingness and ability to learn q and apply it within KX’s platform solutions.
• Experience working with q or kdb+ is a strong plus.

Location & Workplace Type:

This position takes on a hybrid working model based in London, Belfast or Newry UK

Why Choose KX

Data Driven: We lead with instinct and follow fact.

Naturally Curious: We lean in, listen and learn fast.

All In: We take ownership, take on challenges and give it our all.

Benefits

• Competitive Salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days

Established in 2015, EMURGO is a trusted leading figure in the blockchain industry with a global team of developers and business professionals. We offer employees a variety of benefits and incentives to empower them to be proactive and advance their careers.Cardano is an open-source and distributed blockchain that provides a provably secure platform for anyone to build decentralized applications that can deliver economic services to all.

Role Responsibilities:

• Assist in the execution of product strategy by supporting senior product managers in defining and prioritizing features and requirements that align with business goals.
• Conduct market research and gather customer feedback to help identify opportunities for product enhancements and optimizations.
• Collaborate with cross-functional teams, including design, engineering and marketing, to ensure smooth execution of product initiatives.
• Participate in the product development lifecycle, including discovery, ideation, documentation, validation and launch phases.
• Support the creation of product documentation, including user stories, requirements and specifications.
• Monitor key metrics and performance indicators, contributing to data-driven insights that inform product decisions.
• Engage with external partners and vendors under the guidance of senior product managers, assisting in integration and collaboration efforts.

Requirements:

• 1-2 years of experience in a product management or related role, preferably within digital products in fintech and/or blockchain sectors.
• Basic understanding of blockchain technology and its potential impact on product development and user interaction.
• Strong analytical skills with experience in market research and data analysis..
• Familiarity with agile methodologies and product management tools like Jira.
• Proactive and eager to learn with the ability to work effectively within multidisciplinary teams.
• Good communication skills, with a willingness to collaborate with stakeholders and cross-functional teams.
• Enthusiasm for developing a career in product management with a growth mindset focused on continuous learning and improvement.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

Your role will consist of:

• Handling technical requests via web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
• Submitting bug reports to the Engineering team for problems needing attention.
• Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

Requirements:

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Experience with web development, REST APIs, and database management.
• Experience in technical customer support, supporting SaaS enterprise software ideally.
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on-call rotation.

Nice to have:

• Basic familiarity with iOS & Android platforms.
• Experience supporting open-source projects & their GitHub communities.
• Experience with Shopify, Magento.
• Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure).

At Wheely, we are committed to building a high-performance organisation. To achieve this, we are forming a team of generalist problem solvers who will report directly to the founder. This team will play a critical role in setting and cascading company goals, ensuring the robustness of our performance metrics and mechanisms, and driving strategic initiatives to optimise our operations.

Key Responsibilities:

• Collaborate with the founder to set company goals and cascade these to departments and teams.
• Develop and maintain tools for a comprehensive view of all goals, manage KPI cycle deadlines, and monitor KPI quality across departments.
• Serve as a member of the Senior Leadership Team.
• Participate in the remuneration committee, working with the founder and a non-executive board member to ensure appropriate compensation and equity strategies.
• Own all processes related to promotion, variable compensation, and other relevant areas, to be implemented by people operations.

Requirements:

• 6+ years of experience in top-tier strategy consulting or as an operator in a fast-growing technology company.
• STEM or other highly quantitative degree (e.g., Economics) from a globally recognised university.
• At least 1 year of experience managing a team.
• Hands-on approach.
• Experience with SQL or Python (preferred), but can be learned on the job.

What we offer:

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options, and an exceptional range of perks and benefits.

• Competitive salary and equity package
• Medical insurance, including dental services
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Lunch allowance
• Cycle to work scheme
• Professional development subsidies
  
  Wheely has an in-person culture but allows flexible working hours and work from home when needed.

‍

The CFO will play a pivotal role, both strategically and operationally, in defining the future strategic direction of the business and driving the company’s continued growth and development at an international scale.

You will lead and be responsible for Wheely’s financial activities and lead the strategic work linked to the company’s business model and financial management. This is to ensure targets are constantly over-achieved and to maximise long term value creation. This includes strategic responsibilities like capital structure optimization, fundraising, long term planning and overall financial analyses to optimise business and financial results, combined with leading the finance team.

This role would require a unique combination of skills. You should be able to act at a very high level of strategic decision making, while also remaining extremely hands-on, digging into the tiniest details of the day-to-day operations.

General Leadership

• Form part of the leadership team responsible for the successful and sustainable growth of Wheely
• Play a key role in setting the strategic direction of the business alongside the founders and senior leadership team
• Leverage the board and investors to help achieve goals, deliver meaningful business outcomes, and positively influence the strategic direction of the company
• Build, develop, and provide hands-on leadership to an effective Finance team (15+)

Investor Relations, Fundraising, and Transactions

• Shaping the equity story/supporting the founder & board on fundraising and fielding Q&A
• Maintaining and improving the drivers of shareholder value around; Incremental revenue, operating margin, cash generation, capital expenditure, working capital investment, cost of capital etc.

Strategy, Analysis & Modelling

• Lead the implementation of the financial planning system
• Drive performance management through the setting up and maintaining of OKRs, KPIs, appropriate business analysis, revenue projections, and forecasting processes to facilitate short, medium, and longer term business and operational planning across all functions to help decision-making
• Implementing a global financial consolidation across all aspects of the business, in order to leverage the existing markets in which Wheely operate and expand in to new ones
• Develop and grow the FP&A and commercial finance function across the unit economics, metrics and drivers that are key to Wheely model, supporting decision making across all functions of the business
• Develop a strong budgeting and forecasting process to support Wheely’s growth in existing markets as well as new market entry

Core Finance

• Leading the operational finance side of the business (budgeting, cash flow, forecasting, treasury, tax, and audit) and owning the weekly business review
• Preparation of management accounts, budgets, and forecasts for the business and monitoring performance against plans
• Interacting and managing key external relationships including investors, auditors, lawyers, and clients
• Consolidation of global revenues across all international markets
• Oversee all AR/AP, bookkeeping, and tax declaration processes

International

• Play an integral role in international expansion by ensuring Wheely has a financial structure that is fit-for-purpose, including the management of legal entities, international tax, transfer pricing, and currency exposure
• Wheely operates its platform internationally, and as such, is subject to complex local tax legislation. The CFO will need to understand and implement, including with the help of local advisors, effective tax measures that identify tax risks early and address them

Internal Process Development

• Owning and improving internal processes such as procurement, vendor management, and expense approvals
• Partnering with other functions (Legal, HR) to automate and streamline document flow and decision making process

The ideal candidate will have the following key experience:

• Operating in a senior finance role (Director/VP of Finance, CFO) within a high growth, internationally scaling technology business (B2B, B2C, SaaS)
• Background in FP&A, accounting or commercial finance
• Building and leading a robust finance team
• Managing capital allocation, setting KPIs across all functions, and leading the weekly business review
• Operating in an international business where they would have played an integral role in expansion and growth in international markets
• Experience with setting up finance and/or accounting processes from scratch, including implementing finance management software
• Creating operational excellence in a scaling business; ensuring appropriate and robust systems around financial control, tax, and audit, under different jurisdictions at an international scale
• Experience with managing complex international tax issues

The ideal candidate will have the following key characteristics:​

• Aligns with the Wheely values of protecting time, discretion, trust, and modern tradition
• Is a “barrel”: can take ideas from inception all the way to completion and leading people along the way: does not wait for approval or consensus, ships high quality outcomes, values speed and does what it takes to get things done, and can handle adversity and push through obstacles
• Able to hire, manage and mentor direct reports with the goal of enabling them to successfully deliver in their areas, continuously improve against these competencies, deliver meaningful business outcomes, and achieve their career objectives.
• Analytical, intelligent, structured, and intellectually curious
• Has a genuine passion for working in an innovative business
• Acts like a "partner",not an employee
• Disciplined and hardworking
• Is able and willing to be hands-on and down-to-earth
• Comfortable working in a fast-paced and ambiguous environment of a rapidly scaling tech startup
• Can work effectively in a multinational and multicultural environment
• Lives in London, enjoys in-person culture (no remote work)

What we Offer:

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

• Office-based role located in Kensington
• Competitive salary and equity package
• Medical insurance, including dental services
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Lunch allowance
• Cycle to work scheme
• Professional development subsidies
• Best-in-class equipment
• Wheely has an in-person culture but allows flexible working hours and work from home when needed.

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a Customer Support Specialist to join our EMEA Support team at Algolia. You will help enable our customers by answering product questions, assisting with account, billing, and usage issues, doing basic troubleshooting on technical issues, triaging incoming queries, and routing requests to other departments as appropriate. As a Customer Support Specialist, you will be on the front lines helping answer frequently asked questions using your own product knowledge and our product documentation. You will also assist with troubleshooting technical issues by ruling out common causes of problems and by gathering necessary information to enable our Developer Support Engineers to investigate and troubleshoot further. Finally, you will advocate on behalf of our customers with product teams inside Algolia, to help deliver a continuously improving customer experience.

Your role will consist of:

• Handling product questions and technical queries via web, and email support channels.
• Anticipating customer needs, not just answering questions.
• Writing and contributing to internal and external support documentation and processes..
• Providing customers with regular updates regarding their support queries.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical issues or escalate to Developer Support Engineers when necessary.
• Collaborating with the wider Support team to refine processes and improve the way we work.

You might be a fit if you have:

• 12+ months of experience in Customer Support, supporting SaaS enterprise software.
• A strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience.
• Demonstrated experience using product documentation and knowledge bases to provide product support.
• The ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Effective verbal and written communication skills demonstrating compassion and empathy towards customers.
• Experience effectively escalating complex technical issues to second and third line support teams.

Nice to have:

• Familiarity with RESTful APIs and experience supporting their use.
• Experience with at least one programming language like Javascript, Python, etc. or Interest in learning more about software development
• Experience with technical troubleshooting.
• Experience supporting open-source projects & their GitHub communities.
• Experience using a ticketing system like Zendesk.
• Experience with Shopify, Magento, and Salesforce a plus

We're looking for someone who can live our values:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.