Remote 🚀 Management Jobs

Vendor Security & Standards Manager

This role sits at the enforcement edge of the NGSCS function — its purpose is to ensure that every vendor, carrier, 3PL, and logistics partner operating within the Nebius supply chain performs to the standards Nebius defines, without exception. The Vendor Security & Standards Manager is responsible for physically verifying compliance on the ground, identifying gaps, mandating corrective actions, and holding vendors accountable to a zero tolerance policy on security standards. Where vendors fall short, this role drives change - escalating non-compliance, enforcing remediation timelines, and recommending vendor sanctions where necessary. It operates globally, engaging with vendors across all Nebius supply chain regions including the USA, EU, Taiwan, APAC and Israel - and serves as the NGSCS authority on vendor security performance. It reports directly to the Head of Global Supply Chain Security and works in close coordination with regional managers to ensure consistent standards enforcement across the entire vendor network.

What you'll do

• Standards Ownership & Enforcement — Own the Nebius vendor security standards framework, ensuring it is current, comprehensive, and enforceable across all vendor categories including carriers, 3PLs, freight forwarders, guarding companies, and last-mile providers.
• Maintain and update vendor-facing security requirements, obligations, and compliance benchmarks in line with NGSCS policy and global best practice; define and enforce a zero tolerance compliance policy with clear escalation paths for non-compliance.
• Ensure all vendors are formally onboarded against NGSCS security standards, including documented acceptance of requirements prior to operational engagement.
• Work with NGSCS leadership, legal, and procurement to embed vendor security requirements in contracts and service agreements.
• Physical Compliance Verification — Conduct regular, unannounced, and scheduled on-site compliance inspections at vendor facilities, transit points, and operational environments globally; verify controls align with Nebius standards (access control, personnel screening, CCTV, handling procedures, tamper-evidence, chain of custody).
• Assess vendor compliance against TAPA FSR, TAPA TSR, and NGSCS-specific requirements; document findings and produce clear compliance reports and gap assessments.
• Identify systemic compliance risks and escalate to NGSCS leadership with remediation strategies; drive gap closure and corrective action processes with timelines.
• Issue formal corrective action notices, track remediation, and re-inspect to verify effectiveness; maintain a global vendor compliance register.
• Escalate persistent or severe non-compliance to Head of Global Supply Chain Security, with recommendations for sanctions, suspension, or replacement.
• Vendor Engagement & Performance Management — Serve as primary NGSCS contact for vendor security compliance globally; communicate expectations to vendor leadership; conduct regular vendor security reviews and performance assessments; drive a culture of security accountability; support onboarding of new vendors by assessing security posture.
• Reporting & Continuous Improvement — Produce regular global vendor compliance reports; identify non-compliance patterns and recommend systemic improvements; contribute to updates of NGSCS policy, SOPs, and vendor documentation.

Operational Scope

• Global vendor compliance accountability across all NGSCS regions (USA, EU, Taiwan, APAC, Israel, and future regions).
• Engagement with all external supply chain security partners (carriers, 3PLs, freight forwarders, guarding companies, last-mile providers).
• Significant international travel for on-site inspections; coordinate with regional managers to align on local priorities.
• Identify and evaluate innovative technologies and processes; own driving innovation in supply chain security.

Requirements

• Significant experience in supply chain security compliance, vendor auditing, or security standards enforcement.
• Proven track record of conducting physical security inspections and compliance assessments across multi-vendor environments.
• Experience issuing and managing corrective action processes with escalation and resolution.
• Deep familiarity with supply chain security standards, including TAPA FSR and/or TAPA TSR.
• Strong working knowledge of physical security controls relevant to logistics (access control, CCTV, personnel screening, tamper-evidence, chain of custody).
• Assertive, direct communication style with the ability to hold vendors accountable; highly organized with strong attention to detail; capable of managing a complex global workload.
• Ability to operate independently across multiple geographies with minimal supervision.
• Fluent English (spoken and written).

Nice-to-haves

• Background in law enforcement, military security, or corporate security auditing.
• Experience in high-value or critical infrastructure supply chain environments (e.g., data centers, AI hardware, semiconductors, electronics).
• Experience in global security functions with multi-regional vendor networks.
• Familiarity with security technologies (GPS tracking, geofencing, access control, tamper-evident sealing).
• Additional languages relevant to NGSCS regions (Dutch, Hebrew, Mandarin).

Operational Expectations

• Significant international travel for on-site inspections; rapid deployment and availability outside standard hours as needed.
• Operate in a global environment with time-zone coordination.
• Reports to Head of Global Supply Chain Security; mandated to enforce standards independently and without compromise.

Benefits & Perks

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Who you are

Significant experience in supply chain security compliance, vendor auditing, or security standards enforcement; proven track record of physical security inspections and compliance assessments; strong knowledge of TAPA standards; assertive communicator; highly organized; able to operate across geographies; fluent in English.

Senior Product Manager (Billing)

WHAT WE’RE LOOKING FOR

We are looking for a Product Manager for Engagement to lead one of the most critical parts of the Manychat user journey — helping users unlock the full value of our product once they’ve activated and built their first automations.

Manychat is evolving into an Instagram-first social CRM, and this role will be key to defining how users deepen their engagement across our three core product pillars: Automations, Inbox, and AI.

You’ll be responsible for shaping how users explore, adopt, and continuously benefit from Manychat — ensuring that each interaction feels relevant, personalized, and impactful. This means creating scalable experiences that adapt to different customer segments and growth stages, driving retention and long-term product love.

This is a highly cross-functional role that combines product thinking, experimentation, and customer insight to craft a personalized engagement loop that delights users and drives business outcomes.

WHAT YOU’LL DO

• Own and prioritize the Billing roadmap — pricing mechanics, packaging, subscription lifecycle, and refunds end-to-end.
• Shape and implement pricing and packaging strategy: plan usage based tiers, overage rules, and how they evolve as the products do.
• Own the subscription lifecycle — trials, upgrades, downgrades, migrations, cancellations, dunning, coupons.
• Envision and own the checkout experience and the post-purchase billing UI (billing settings, invoices, plan management) as first-class product surfaces.
• Build a strong, explicit partnership with the Growth team — clear ownership boundaries where Billing meets Growth
• Partner with Finance, Legal, Customer Support, Go to Market, Marketing to streamline deployments and understand pain points.
• Lead high-stakes migrations and launches with real revenue and trust risks — pricing model changes, new-market rollouts, introduction of new products.
• Track the outside world — competitor pricing and packaging, market conditions — and pull that signal into the roadmap instead of working off internal requests alone.
• Build the ownership model and documentation that keeps Billing legible to Engineering, Growth, and new teammates as the org scales.
• Own and measure key metrics such as conversion rates, involuntary churn, contact rate, costs and fees.

WHAT YOU’LL BRING

• 5+ years of Product Management experience hands-on in billing, subscriptions, pricing/packaging, tax.
• A track record of owning ambiguous, cross-functional, high-stakes initiatives end-to-end, and actively seek out quantitative and/or qualitative feedback that challenges your own assumptions rather than confirms them.
• A deep, hands-on knowledge of product-led growth motions — plus a working understanding of sales-led growth. Manychat runs both, and pricing/billing sits at the intersection of the two.
• Experience designing personalized user journeys and cross-feature experiences.
• Ability to execute fast, prioritize effectively, and lead cross-functional teams toward measurable outcomes.
• Excellent communication and storytelling skills — you can align teams around a clear vision of the user journey.

BONUS POINTS

• Payments knowledge — PSPs Integration, mobile purchase flows/IAP, and multi-region payment strategy.
• Experience with tax engines or compliance tooling (e.g. Avalara) or global tax rollouts, ideally in high-complexity markets.
• Strong grasp of growth frameworks (e.g., engagement loops, habit formation, lifecycle triggers).

WHY US?

• Shape one of the most strategic product areas at Manychat with global scale and visibility.
• Join a fast-growing SaaS company trusted by millions of creators and businesses.
• Work alongside world-class engineers and product leaders in a product-first culture.
• Competitive compensation, equity options, and benefits.
• A team that cares intensely, wins together, and dazzles customers every day.

WHAT WE OFFER

• Hybrid onboarding to start work remotely and relocation support for you and your family.
• Comprehensive health insurance for both you and your family.
• Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• Flexible benefits package to tailor perks that matters most for you.
• Hybrid work and generous leave options to prioritize your work-life balance.
• In-office perks, including free meals and snacks.
• Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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Technical Product Owner (iGaming Architecture)

White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution.

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

Summary:

We’re looking for a Technical Product Owner to join our Architecture team. The successful candidate will own the product backlog and delivery roadmap for WHG’s core platform architecture, driving the design, evolution, and optimisation of foundational platform capabilities - including API design, system integrations, platform scalability, and cross-cutting technical enablers. The candidate will translate complex architectural needs into clear, actionable product work. The TPO will report to the Architecture Product Manager and will be responsible for continuously improving WHG’s core platform capabilities across our B2B customer base.

The ideal candidate will have a strong technical background - ideally in backend platform engineering or systems architecture - with proven experience translating technical complexity into structured product delivery. They will be comfortable working directly with engineers, challenging architectural trade-offs, and maintaining a backlog that balances long-term platform health with near-term delivery commitments.

This role is fully remote and reports to the Product Manager.

Your day to day:

• Execute the product vision and roadmap, covering core platform capabilities, API design, system integrations, and architectural enablers across our B2B customer base. Align roadmap priorities with engineering capacity, business objectives, and regulatory requirements.
• Assist in triaging complex technical issues or integration bugs that arise between the core platform and third-party integrations.
• Collaborate with the Product Manager, Technical Architects and Lead Developers to define and evolve the architecture of the WHG PAM platform, ensuring scalability, reliability, and maintainability as the platform grows.
• Write clear and actionable user stories, acceptance criteria, and product documentation for the development team.
• Work closely with developers and the Product Manager to ensure delivery of high-quality features.

What we are looking for:

• 3+ years’ experience as a Product Owner or similar in the iGaming back-end services area.
• Technical background and ability to understand APIs, data flows, and integrations.
• Experience in managing highly technical backlogs, including technical debt, architectural enablers, and API versioning using agile methodologies and tools (JIRA, Confluence, etc.).
• Experience working across cross-functional teams and managing dependencies between platform, product, compliance, and operations stakeholders.
• Excellent written and verbal communication skills, with the ability to translate technical detail into clear product requirements and executive-level communications.
• Understanding of user segmentation, bonus mechanics, and player lifecycle strategies.

Nice to have:

• Experience contributing to or reviewing system design and architecture documentation.
• Knowledge of regulatory requirements across iGaming jurisdictions (e.g., UKGC, MGA, GLI, US state-level regulations).

What we offer:

• A remote and flexible working schedule.
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus
• Training and other learning & development opportunities to support you through your career progression.
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Job responsibilities

• Own the customer-and-product narrative for the entire portfolio and lead the product marketing team that carries it.
• Build the engine that turns customer signal into sharper positioning and better products:
  • Drive the research motion
  • Create a feedback loop into Product
  • Establish messaging standards to keep our story credible as we launch multiple products
• Lead and develop a team of product marketing ICs, setting the bar for craft and making them more effective as a team while staying close enough to the work to shape the narrative yourself.
• Collaborate with Head of Product and Corporate Marketing, and partner closely with Product and Engineering, Sales, Customer Success, and RevOps.
• Enablement and field execution are owned within the broader marketing group; your focus is the narrative, customer insight, and the team that produces it.

requirements

• Experience leading product marketing for a multi-product portfolio
• Strong ability to translate customer insight into compelling positioning and messaging
• Proven leadership and people-management skills with the ability to develop a team of product marketing ICs
• Collaborative cross-functional leadership experience with Product, Engineering, Sales, Customer Success, and RevOps

qualifications

benefits

perks

what you'll do

• Own the customer-and-product narrative across the portfolio
• Lead the product marketing team and guide the craft of product marketing
• Develop and implement research and feedback loops to inform product and messaging
• Collaborate with cross-functional partners to ensure consistent messaging and successful go-to-market

who you are

• Leader with experience building and mentoring product marketing teams
• Strategic thinker who can translate customer insights into credible narratives
• Strong cross-functional collaborator
• Comfortable working in a fast-growing, multi-product environment

tech stack

team description

Head of Product – Consumer Facing Products

Tel Aviv, Israel

Job Description

The Opportunity

Gett is a ground transportation platform on a mission to bring the best mobility providers together into one platform with best-in-class UX - spanning booking, riding, invoicing, and analytics so we save our customers time and money.

Our Product team advocates for users and business customers, setting vision and driving execution across a multidisciplinary product suite. We use data and research to align diverse stakeholders around a common goal, while empowering our teams to own outcomes.

We're hiring a Head of Product to lead our Consumer Facing Products teams, the domain responsible for everything our end users touch: riders, bookers, admins, drivers, couriers and supply partners, across mobile apps, web, and backend integrations.

You'll lead a cross-functional team of Product Managers, owning the consumer product suite end-to-end, from strategy and roadmap to execution and outcomes. This is a role for someone who combines strong people leadership with sharp product and UX instincts, and who's comfortable operating where consumer experience meets B2B complexity (corporate accounts, bookers, admins) and regulated markets.

Why This Role

Our consumer product suite at Gett isn't a single app - it's a portfolio spanning private riders, B2B bookers, and admin tooling, operating across regulated markets with real compliance and pricing constraints. You'll be shaping how millions of rides get booked, tracked, and paid for - with the autonomy of an owner and the complexity of a real, high-stakes B2B/B2C hybrid.

Safety and trust sit at the center of our brand positioning, and AI-powered tools - from smart trip recommendations to conversational support, are becoming a visible part of the consumer experience, not just something running in the background. This is a rare seat to define both at once, for a product used by real people making real trips.

What You'll Own

• Team leadership - hire, coach, and grow a high-performing team of PMs; work closely with the R&D team and set the bar for craft and hold the team to it.
• Product vision & strategy - define and evolve the consumer product vision, translate it into OKRs and a roadmap the org can rally behind
• Domain expertise - build deep fluency in ground transportation economics and market dynamics to inform where we invest next.
• Safety & trust - champion rider and booker safety and duty-of-care across the experience (in-ride, notifications, dispute resolution), and make trust a visible, measurable part of the product, not an afterthought.
• AI products for consumers - own the roadmap for AI-powered features UX throughout an SDLC to improve the WOW and making AI a visible part of the consumer experience, not just backend infrastructure.
• Cross-functional partnership - work closely with Commercial and Marketing on acquisition funnels and onboarding experience; keep stakeholders aligned on roadmap and trade-offs.
• Org building - partner with other Heads of Product to shape how the broader product organization operates and scales.

Requirements

What We're Looking For

• 10+ years in product management, including large-scale consumer and/or SaaS products at international scale, plus 4+ years managing PMs and PM leaders across multiple sites/geographies.
• A track record of shipping multiple successful consumer-facing products — not just concepts, but things that shipped, scaled, and moved metrics.
• Real people leadership - you build teams people want to join and follow; you're assertive without being heavy-handed, and you know how to turn disagreement into alignment.
• Fluent, confident communicator in English, written and verbal — you can hold a room with execs and a 1:1 with an IC equally well.
• Genuine customer obsession - you run discovery yourself, not just review it; you have strong opinions about UX and back them with research.
• Sharp analytical and strategic instincts - comfortable setting OKRs, prioritizing ruthlessly, and making the data-vs-instinct call when data is incomplete.
• Bias to action - you drive multiple workstreams in parallel without losing sight of the outcome.
• Shipped consumer-facing AI products or tools - recommendations, conversational assistants, predictive/personalized experiences, generative features - and can reason about where AI adds real user value vs. where it's noise.
• A track record of, or genuine interest in, building safety and trust-critical consumer products - you understand that in transportation, trust is the product.
• Nice to have: B.Sc. in Computer Science (or equivalent engineering background); MBA.

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com, and we’ll do our best to support you. Click here to view our privacy policy.

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Job Description

Associate, Pharmacovigilance Operations/Drug Safety

Summary: Responsible for reviewing adverse events and assisting in the determination of regulatory reporting for assigned investigational products. May serve as a liaison to internal and external stakeholders for AE reporting issues (i.e. site staff, CRAs, case processing vendor). Works in collaboration with other functional groups such as data management, clinical operations, regulatory affairs, quality, and medical affairs.

Senior Client Services Specialist

Do you have customer service experience within employee benefits or insurance?

We’re looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits, part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed.

You’ll work Monday to Friday, 37.5 hours per week, with no evenings or weekends, and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first.

This is a remote first role so previous experience in the employee benefits space is highly desirable.

So, what does the role of Client Services Senior Specialist involve?

• In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact.
• Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email.
• Proactively supporting policy renewals and new business, ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs.
• Managing the day-to-day running of an assigned client portfolio, including invoicing, accounts, claims, underwriting, and administration.
• Preparing draft client reports for renewals and new business requests.
• Ensuring all work is completed right first time, maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements.
• Keeping client records and information fully up to date within our Policy Administration System.
• Acting as a role model within the team, demonstrating strong client service behaviours, technical knowledge, and professionalism.
• Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews.
• Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes.
• Proactively identifying opportunities to improve processes, service delivery, and ways of working.

What are we looking for?

• Proven customer service experience within financial services or insurance (minimum 3 years).
• Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years).
• Strong organisation and time management skills, with the ability to manage priorities and meet deadlines.
• Excellent communication skills and confidence dealing with clients and insurers at all levels.
• High attention to detail and a strong sense of ownership over your work.
• A positive, flexible team player who enjoys supporting others and leading by example.
• Microsoft Office skills (essential).
• Industry qualifications such as IF7 or GR1 are desirable, but not essential.

What’s in it for you?

• A welcoming, supportive team environment
• The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service.
• Hybrid working options once established in the role.
• Ongoing training, development, and support with professional qualifications.
• A company culture that genuinely cares about your wellbeing, development, and career progression.

If you’re passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we’d love to hear from you.

Role Overview

The Engineering Product Manager serves as the bridge between Engineering and Game Product teams. This role partners closely with engineering leads and game product managers to understand business and technical needs, gather requirements, evaluate tradeoffs, and develop roadmaps for internal engineering initiatives. The ideal candidate is technically proficient enough to communicate effectively with engineers while translating technical work into clear business value for stakeholders.

Responsibilities

• Partner with engineering leads and game product managers to gather requirements, identify opportunities, evaluate tradeoffs, and support roadmap planning for engineering initiatives.
• Own and maintain the backlog for internal engineering products and platforms.
• Facilitate communication between Engineering, Game Product, QA, Analytics, and other stakeholders to ensure alignment throughout the product lifecycle.
• Translate business and technical needs into clear product requirements, user stories, and functional specifications.
• Coordinate feature development, project timelines, releases, and stakeholder communications.
• Provide recommendations on priorities based on business value, engineering effort, and stakeholder feedback.
• Define success metrics and monitor product performance to drive continuous improvements.
• Establish and maintain standards for product requirements, documentation, release notes, and user guides to ensure consistency across engineering initiatives.
• Facilitate roadmap reviews, planning sessions, and cross-functional meetings.
• Identify opportunities to improve internal tools, workflows, and engineering processes.

Qualifications

• 3+ years of Product Management experience, preferably supporting technical products or engineering teams.
• Strong understanding of the software development lifecycle and modern software development practices.
• Comfortable discussing technical concepts including Unity, JavaScript, APIs, backend services, cloud infrastructure, mobile applications, and game development.
• Ability to understand technical tradeoffs and communicate effectively with both technical and non-technical stakeholders.
• Strong organizational, prioritization, and project management skills.
• Excellent written and verbal communication skills.
• Experience writing product requirements and maintaining product documentation.

Preferred Qualifications

• Experience in the mobile gaming industry.
• Experience with internal developer tools, SDKs, LiveOps, analytics platforms, or backend systems.
• Familiarity with AWS, SQL, REST APIs, or similar technologies.
• Previous technical experience is a plus but not required.

Job description

Yango Group is looking for a Quality Control Specialist to help maintain high‑quality support for our ride‑hailing service. This role involves reviewing customer support interactions, providing feedback to agents, and helping ensure every user feels heard and valued. This is a remote position for candidates based in Serbia.

What you’ll do

• Reviewing support agent responses and evaluating their quality
• Providing feedback on reviewed cases and explaining the reasoning behind evaluations
• Analyzing performance issues and discussing improvement areas with agents who have low quality metrics
• Preparing reports on reviewed cases and documenting issues
• Suggesting improvements to make our support service more effective and deliver a better user experience

Who you are

• 6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role
• Fluent Serbian and B2 or higher Russian language skills
• A personal laptop or desktop computer with a stable internet connection for remote work
• The ability to work collaboratively and support teammates
• A willingness to learn and develop professionally

Benefits & perks

• Life in balance with Yango
• Psychological support
• Life and private health cover

Team & company info

International exposure: Gain valuable international frontier experience that expands your professional horizons. Collaborative team: Join a team of like-minded professionals who share your passion and drive. Impactful contributions: Make a meaningful impact by contributing to the improvement of urban infrastructure.

Staff Product Manager, ML Foundations and GenAI

What you’ll do

• As a senior product leader, you will lead a cross-functional team to define, incubate and scale new ML/AI applications across Stripe’s product suite, and drive our strategy and roadmap for ML/AI infrastructure powering all of Stripe’s teams.
• You will work closely with product leaders across business units to define and deliver on an AI-centric product strategy, launching new applications that drive incremental business outcomes.
• At the same time, you will be advancing our core AI technology stack to empower teams across Stripe to infuse their scenarios with Agents and agentic capabilities, with API support for agent quality and continuous improvement.

Responsibilities

• Develop and execute on the Stripe-wide strategy for new ML/AI applications across our product suite
• Evaluate and align on areas of investment for ML/AI applications in collaboration with product leaders across the company
• Work with cross-functional teams to execute on the roadmap and launch successful new ML/AI applications
• Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams
• Develop and execute on a strategy for advancing Stripe’s ML/AI infrastructure and tooling

Who you are

• Minimum requirements
• 7+ years of experience delivering highly successful and innovative software products which are ML powered
• Solid understanding of ML and applied AI tech stacks
• Demonstrated ability to influence company level strategy and work with business leaders to execute on the transformation
• You push the pace. You take blame and pass the praise. People love working with you.
• Proven ability to lead teams and work cross-functionally in a highly collaborative environment.
• Ability to analyze and use quantitative and qualitative data to inform decisions.
• A deep understanding and empathy for consumer and business users — you love building products that make our customers feel joy, delight and trust.
• Relentlessly drives product quality
• Capable of working on both 1P and 3P products

What you’ll bring

• Experience delivering ML-powered software products
• Strong collaboration and leadership skills for cross-functional teams
• Ability to craft strategic roadmaps and translate them into actionable initiatives

Senior Product Manager (m/f/x) - German Speaking

Remote
- Berlin,Berlin,Germany

€90,000 - €100,000 per year

Product

Job description

At DemoUp Cliplister, we’re not just about content creation; we’re revolutionizing how over 3,000 brands and retailers like MediaMarkt, Otto, Fnac, Microsoft, Logitech, and Bosch bring their products to life with innovative solutions like video, augmented reality, and user-generated content. Our unique approach combines content creation services with a state-of-the-art digital asset management platform and content syndication, making us a key SaaS player in Europe’s retail landscape. Join us to expand our network and make an impact!

Job requirements

As our Senior Product Manager (m/f/x), you will own the end-to-end management of our content syndication product lifecycle — our highest-revenue product lines — in close collaboration with our sales, engineering, and customer support teams. You will:

• Own the product vision: shape how brands present and optimize their product pages, building on our strength in video syndication.
• Expand our syndication capabilities: help us grow beyond video into richer product content — images, enhanced content, and detailed product information.
• Build compliance into the workflow: ensure product data is trustworthy and compliant with evolving e-commerce regulations.
• Think business-first, not features-first: define and own the KPIs that matter, and understand the revenue and sales impact of your work.
• Own the roadmap: prioritize initiatives based on customer needs, market trends, and business goals, working closely with sales, engineering, and customer support.

• 5+ years in product management in the SaaS space, digital content, e-commerce, or related fields.
• A proven, numbers-driven track record — you know your data and can speak to your impact.
• Strong AI knowledge with a hands-on project to show.
• Business fluency in German and English.
• Senior presence, confidence, and a hands-on, cooperative mindset.

The perks of working with us:

• Build and expand your network in our exciting customer portfolio with global brands like Philips, Samsung, Bosch, Adidas, and many more.
• Opportunity to work on innovative products that make a difference in the digital content landscape.
• Report directly to the Chief Product Officer - quick decision making and flat hierarchy.
• Flexible working options, 30 vacation days plus 30 days remote working within the EU/year.
• Enjoy perks like corporate benefits, Urban Sports and Deutschland ticket subsidies.

Job title: Manager I, Customer Success Manager

About the role

Samsara’s Canada Scaled Customer Success team advises and guides our Scaled customer base, ensuring they implement and adopt Samsara, and continuously gain business value from our products using digital communications and self-serve resources. As the manager of the Scaled Customer Success team, you will improve our Scaled Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team. This is a remote position open to candidates residing in Canada.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will

• Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment. Manage individual performance
• Deliver results across team KPIs and org level OKRs
• Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
• Lead from the front with a willingness to get hands dirty
• Team Leadership & Performance: Hire, onboard, and develop a high-performing team of CSMs covering the Canada (Commercial & Mid-Market) segment. Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review and implementation completion, risk management).
• Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback. Recognize and grow top talent; address underperformance quickly and fairly.
• Manage capacity and account assignment across a high-volume book to balance IC and CSM workload and customer coverage.
• Digital Scale Program Ownership: Own and continuously improve the Digital Scale journey for Canada. Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations.
• Customer Outcomes & Execution: Ensure the team drives measurable value for Commercial and Mid-Market customers through structured onboarding, adoption, expansion, and renewal motions. Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio. Oversee book-of-business risk management, ensure early identification, clear ownership, and documented action plans for at-risk accounts. Support ICs and CSMs in high-stakes customer moments (Implementation kickoffs, QBRs, escalation calls, executive check-ins) as needed.
• Strategy, Process & Enablement: Translate company and CS strategy into a clear operating model for the Commercial and Mid-Market segment, defining cadence, plays, and standards for both low-touch and digital motions. Standardize and improve core processes across Canada (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths). Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions. Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory.
• Cross-Functional Collaboration: Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment. Partner with Sales on account planning, expansion strategy, and commercial alignment across Mid-Market accounts. Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the Commercial and Mid-Market segments. Represent the Scale customer voice in internal forums and influence roadmap and policy decisions.
• Culture & Leadership: Model and reinforce the company's cultural principles: customer focus, growth mindset, inclusion, and teamwork. Foster an environment of psychological safety, accountability, and continuous improvement. Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health.

Minimum requirements

• 2+ years of experience managing a team
• Experience implementing a scaled (low touch) onboarding or account management program. SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
• Experience with a customer success CRM such as Gainsight or Totango
• Solutions-oriented with strong problem solving skills
• Comfort in a fast-paced, performance-based, and change-heavy environment
• Strong bias for action, the ability to think big, with insistence on high standards
• Bachelor’s degree from a 4-year institution

compensation and benefits

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary $134,172.50 — $173,635 USD Total Rewards

What we offer beyond salary

• Flexible Working: remote model, with options for in-person offices; location-based considerations noted in descriptions
• Comprehensive benefits: health and parental leave plans, professional development stipend, etc.

Additional notes

Belonging at Samsara: inclusive environment with equal opportunity for qualified applicants. Accommodations available upon request. Fraud prevention and privacy notices apply.

Job Description

The Role

We are building the automation backbone of Block. The systems you help create will decide how work flows, how decisions are made, and how fast the company can move. This platform powers automation across customer support, risk and compliance, sales and marketing, and core internal operations. When it works, Block scales with confidence, speed, and precision.

As a Product Manager on the GTM Platform team, you will shape AI products that fundamentally change how work gets done. You will decide where automation should exist, where humans must stay in the loop, and how the two work together at scale. Your work will directly impact quality, cost, growth, efficiency and reliability across the company.

This is a hands-on, end-to-end role. You will be a builder, owning problems from first principles to production reality. You will work side by side with engineering, machine learning, data, design, and operations to turn messy, ambiguous workflows into intelligent systems that deliver real results.

This role sits within the Business Platform, which builds the systems and automations powering Block’s core business functions – customer support, risk, guidance, and GTM. The focus is on GTM (sales, marketing, partnerships, account management, and communications infrastructure), with an expectation to bring deep domain expertise while partnering across other functions to drive consistency and cohesion across platforms.

You Will

• Own the strategy and roadmap for AI-powered products that matter
• Identify automation opportunities rooted in real user pain and measurable business outcomes
• Turn ambiguous, high-stakes problems into clear product direction and requirements
• Partner deeply with ML engineers, data scientists, and researchers on model goals, data strategy, evaluation, and quality thresholds
• Design and run experiments to test ideas fast and learn even faster
• Define product behavior across success paths, failures, and edge cases
• Set and own metrics for accuracy, safety, latency, reliability, and user trust
• Work with design to build human-AI interactions that are intuitive, transparent, and safe
• Collaborate with legal, security, and compliance to ship responsible AI in regulated environments
• Lead cross-functional execution from concept to launch and continuous improvement

You Have

• 7 to 10 years of product management experience, with a strong track record shipping AI or ML-driven products
• Deep technical intuition around machine learning systems, including training loops, evaluation, prompt design, data pipelines, and real-time inference constraints
• Experience running structured experiments such as A/B tests and offline model evaluations
• A true ownership mindset and the ability to drive complex initiatives across teams without waiting for permission
• Clear, compelling communication skills for executive, technical, and operational audiences
• Experience working in scaled, high-stakes, or regulated environments such as risk, compliance, or operations
• Strong understanding of AI quality, safety, and responsible use
• Hands-on experience with LLMs, multimodal models, or applied generative AI

Highly Preferred

• Technical or analytical background
• Domain knowledge in GTM processes (lead-to-opportunity, opportunity-to-cash, customer lifecycle tracking)
• Domain knowledge in GTM tooling (e.g., CRM, outreach, campaign/journey management, CPQ, data enrichment solutions)

Asesor de viajes Sr

Resumen del cargo

Tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje​ cumpliendo con las políticas establecidas por la organización.

Principales responsabilidades

• Tramitar y realizar el seguimiento a cotizaciones, reservas, emisiones, confirmaciones y modificaciones solicitadas por el cliente, recibidas a través de cualquiera de los medios de solicitud establecidos.
• Cumplir con las condiciones de servicio y seguir con los parámetros, procedimientos, instrucciones, herramientas, aplicativos y tiempos de respuesta establecidos con cada cliente.
• Atender al cliente haciendo uso de los protocolos de atención y prestación establecidos por BCD Travel, con el fin de asegurar los estándares y parámetros de la prestación del servicio
• Ser canal de información entre los proveedores y el cliente, con el fin de orientar a éste durante la prestación del servicio o en caso de presentarse eventualidades que afecten el desarrollo normal del mismo.
• Realizar seguimiento a la oportuna aplicación de los beneficios de los clientes como Up grade, Waiver, redención de tiquetes premio, aplicación de acuerdos comerciales con las aerolíneas, entre otros y su registro en la herramienta establecida para ello
• Realizar la aplicación de tiquetes en el banco de no usados de acuerdo con la política establecida para cada cliente y su debida actualización en la plataforma asignada para el seguimiento

Requisitos para aplicar

• Experiencia en el segmento de viajes corporativos .
• Conocimiento en GDS
• Contrato a termino fijo ( 6 Meses)

Responsibilities

• Own the core compliance control plane by defining and delivering the unified API and self-service platform that serves as the single source of truth for all large-scale, ongoing compliance program execution
• Drive operational autonomy and safety by leading the strategic shift to enable non-engineering teams to autonomously manage global compliance programs end-to-end, building in guardrails and intelligence to eliminate operational errors and achieve zero unintended business disruptions
• Maximize engineering and data leverage by ensuring the platform's architecture and data model are highly accurate and extensible, shifting the engineering focus from manual execution and data cleanup to platform innovation and automation across all operational workflows

What you'll do

Responsibilities

• Own the core compliance control plane by defining and delivering the unified API and self-service platform that serves as the single source of truth for all large-scale, ongoing compliance program execution
• Drive operational autonomy and safety by leading the strategic shift to enable non-engineering teams to autonomously manage global compliance programs end-to-end, building in guardrails and intelligence to eliminate operational errors and achieve zero unintended business disruptions
• Maximize engineering and data leverage by ensuring the platform's architecture and data model are highly accurate and extensible, shifting the engineering focus from manual execution and data cleanup to platform innovation and automation across all operational workflows

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years in Product Management, specifically in shipping large-scale, complex, and technical platform or infrastructure products
• Proven experience leading ambitious, ambiguous 0-to-1 projects that require significant cross-functional alignment and organizational change
• Deep understanding of API design and data modeling principles, with a track record of building reusable, high-leverage components
• Strong communication, influence, and stakeholder management skills to negotiate timelines and align roadmaps across multiple organizations
• Data-driven approach to product management, with experience defining and tracking metrics related to operational efficiency, platform health, and system accuracy

Preferred qualifications

• Experience building internal tooling or "platform-as-a-service" offerings that successfully centralize and automate decentralized operational workflows
• Background working on regulated products that utilize machine learning or AI to automate complex decision-making processes or generate optimized operational plans

Benefits & perks

Details not provided on this page.

Tech stack

Details not provided on this page.

Team description

About the team: Join our Product team to build the systems that make global, programmable money trustworthy at scale. At Bridge, we're not just improving global payments—we're reinventing how money moves across borders using stablecoins and modern financial infrastructure. As a Product Manager for Compliance, you'll own the products and systems that allow Bridge to scale safely across geographies, partners, and transaction volumes. You'll work at the intersection of product, engineering, data, compliance, and operations to design customer compliance systems that are fast, adaptive, and deeply embedded in how our platform works.

Practice Manager - EHS

Join Veeva Systems as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers. In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

What you’ll do

• Managing with a relentless focus on Implementation Excellence and Operational Excellence
• Driving Employee & Customer Success: Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility
• Building Modern Delivery Practices: Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices
• Executing Cross-Functional Synergy: Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design
• Establishing Long-Term Value: Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model

Who you are

• Experience leading a Professional Services team in software implementation
• Strong focus on customer success and delivery excellence
• Ability to build scalable delivery practices and drive cross-functional collaboration
• Proven capability to manage executive relationships and drive long-term value for customers

Team description

Lead a Professional Services team of EHS and Vault Platform experts focused on delivering successful EHS implementations for life sciences and regulated industries.

Tech stack

Details not specified in the provided excerpt.

Benefits, perks

Details not specified in the provided excerpt.

Technical Consultant I

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease. Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities

• Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
• Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system
• Lead implementation of system change controls for studies during maintenance phase
• Manage the design of study data integration specifications between the IRT system and other eClinical solutions
• Create data review plans for each of the team’s IRT systems and ensure that reviews are completed on time per the plan
• Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues
• Responsible for the system training materials including manuals, walk through videos, and presentations
• Work with the client study team to setup the IRT system data upon system go-live
• Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions
• Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Travel to client sites to attend meetings and conduct user training sessions
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email
• Assist with the training of new staff members on the Suvoda product and processes
• Perform other related duties as required

Requirements

• At least 2 years of experience in a similar role
• Bachelor's degree required
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking
• Ability to understand technical systems and perform troubleshooting
• Creative problem solving
• Attention to detail

Group Product Manager - Platform Experience

Role overview: We are looking for a Group Product Manager to lead Platform Experience within Nebius AI Cloud. Platform Experience is the unified customer and developer experience across the platform. The group is responsible for reducing time-to-first-value, creating a predictable path from PoC to production, and ensuring that Nebius feels like one consistent platform across APIs, developer tools, documentation, AI assistance, notifications, quotas, and the resource model. You will lead a team of Product Managers, set the direction across several connected product areas, and align their roadmaps around shared customer and business outcomes. You will work closely with Engineering, Customer Experience, GTM, and product teams across Nebius.

What you'll do

• Define the vision, product strategy, success metrics, and investment priorities for Platform Experience.
• Lead and grow a team of Product Managers, establishing clear ownership and strong product practices across the group.
• Create a consistent, API-first and agentic-first developer experience across CLI, Terraform, SDKs, public APIs, documentation, and Nebius Echo.
• Reduce time-to-first-value and make the path from PoC to production predictable through clear end-to-end journeys, actionable errors, and effective guidance.
• Lead the evolution of capacity and quota management and the resource model required for enterprise, partner, multi-region, and multi-tenant use cases.
• Build a unified approach to customer-facing notifications and communications, including maintenance, incidents, and multi-product events.
• Collaborate with Engineering, Customer Experience, GTM, and product teams to align roadmaps with customer and business outcomes.

Requirements

• 7+ years of Product Management experience, including experience leading and developing Product Managers.
• Experience owning a portfolio or product group spanning multiple technically complex products and teams.
• A strong background in cloud infrastructure, developer platforms, enterprise SaaS, or another technical B2B domain.
• Enough technical depth to work with engineering leaders on APIs, developer tooling, resource models, multi-tenancy, and distributed platform systems.
• Strong product strategy, customer discovery, analytical, and executive stakeholder management skills.
• Bonus: Experience with public APIs, infrastructure-as-code tools, developer documentation, or AI-assisted developer experiences.
• Familiarity with GPU infrastructure, AI/ML workloads, or capacity-constrained cloud products.

Who you are

• Strategic thinker with a track record of delivering multi-product platforms.
• Collaborative leader who can grow and mentor a team of Product Managers.
• Customer-centric with strong analytical and communication skills.

Tech stack

Experience spanning APIs, CLI, Terraform, SDKs, public APIs, documentation, and developer tooling; familiarity with capacity and quota management, multi-tenant architectures, and distributed platform systems.

Team description

Lead a group of Product Managers focused on Platform Experience, coordinating with Engineering, Customer Experience, GTM, and other product teams to deliver a cohesive developer and customer experience across Nebius AI Cloud.

Benefits & Perks

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Equal Opportunity Statement

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Job description

What you'll do

• You'll evolve the Dashboard to meet the needs of any business model.
• Improve wayfinding mechanisms to increase user productivity and product discovery.
• Shape the information architecture to encourage interoperability.
• Develop a strategy and roadmap for a more personalized Dashboard.
• Write the playbook for interoperability across the numerous layers of indirection in the Dashboard.
• Partner with third-party developers to understand how the Dashboard can better serve their needs.

Responsibilities

• Make the Dashboard easier to use and more powerful
• Own the strategy and roadmap that makes the Dashboard uniquely good for any business model
• Collaborate with engineering and design across time zones (PST, EST, CET) to ship high-impact functionality that delights users, product teams, and third-party developers
• Define and track success metrics for quality and performance
• Partner with senior leadership to understand and uphold our ambitions for quality at scale

Who you are

This role is equal parts systems thinking, storytelling, and data science. You thrive in horizontal roles that require intense collaboration and influence across product teams to achieve very difficult changes. We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in product management, design, or engineering with at least 3+ years in a senior capacity making company-level product decisions
• Strong understanding of user interface (UI) and user experience (UX) principles and best practices
• Technical familiarity with personalization systems, data modeling, and machine learning
• Strong written and verbal communication across business, design, and engineering audiences
• Demonstrated experience leading company-wide initiatives influencing technical roadmaps

Preferred qualifications

• Believe that fast software is the best software
• Built complex personalization systems in the past
• Developed governance frameworks that balance usage and discovery
• Strong (informed) point of view on how third-party apps fit into first-party experiences
• Enjoy using social media to interact directly with customers for feedback

Team description

The Stripe Dashboard helps millions of people around the world run their business—from managing integrations and analyzing fraud to resolving customer issues. The next chapter is transforming the Dashboard into a "power tool" for payment professionals. The Dashboard team handles navigation, search, settings, information architecture, and core experiences shaping the standard for managing customers and personalizing dashboards.

Tech stack

Not specified in the description.

Benefits & perks

Not specified in the description.

Job description

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

What you’ll do

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Minimum requirements

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Ideal candidate

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Salary and benefits

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Annual Base Salary $88,979 — $134,590.91 USD.

Total rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Working model

Flexible Working: We embrace a flexible working model that caters to the diverse needs of our teams. Offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. Some positions may have location requirements to facilitate collaboration or alignment with service regions.

Belonging and accommodations

All offers of employment are contingent upon ability to work legally. Samsara is an inclusive work environment and provides accommodations for applicants with disabilities upon request.