Remote 🚀 Management Jobs

Vice President, Financial Delivery

The Vice President of Financial Delivery is responsible for the strategic and operational leadership of Suvoda's financial services delivery organization — site payments and patient payments — on behalf of clinical trial sponsors worldwide. This role leads a unified, multi-function delivery organization spanning implementation, verification, and project management. The VP owns delivery quality, client escalations, P&L performance, and the ongoing adoption of AI-driven and agentic delivery tools across the organization. This position requires a hands-on, experienced leader with regulated industry experience (preference for life sciences or payments experience) and a proven track record of building, developing, and scaling delivery organizations in a fast-paced, PE-backed, growth-oriented environment. The VP reports to the SVP, Global Client Delivery. This role is remote-first. We prefer candidates located in or near Philadelphia, PA to support occasional in-person meetings; candidates outside the region should expect some additional travel to participate in these sessions.

Responsibilities

• Own end-to-end delivery quality and the client relationship for all financial services (site and patient payments) globally.
• Lead a unified delivery organization across implementation, verification, and project management, maintaining one leadership structure, one quality bar, and one operating rhythm.
• Serve as the senior escalation point for clients on financial delivery issues, managing problem resolution at the executive level.
• Own and report on key delivery metrics such as, but not limited to implementation cycle time, verification turnaround, customer satisfaction, and cost per study.
• Evaluate and evolve the delivery operating model including implementation, onboarding, and ongoing operations, to optimize quality, cost, and scale as the business grows.
• Partner with senior delivery leaders across Travel, RTSM, eCOA, and other product lines to define and maintain clean operating boundaries for shared, multiproduct clients, and to ensure those clients have a consistent and excellent experience.
• Own regulatory compliance, accuracy standards, and payment-workflow integrity across site and patient payment operations.
• Partner with Customer Success and commercial leadership to ensure delivery performance drives bookings and renewal outcomes.
• Lead, coach, and develop a multi-layered leadership team.
• Build and execute a retention strategy for high-performing individual contributors and team leads; proactively address attrition risk.
• Own P&L performance for the delivery line, including cost of goods sold (COGS) per study and margin, and design the organization to scale cost-efficiently.
• Drive resource planning, capacity forecasting, and workforce allocation across financial services delivery teams.
• Champion the adoption of AI-powered and agentic delivery tools within the organization; use AI-generated intelligence to drive proactive, same-day decisions rather than passive reporting.
• Develop and maintain training, certification, and process standards across delivery teams to ensure consistent quality at scale.
• Build strong cross-departmental relationships to resolve dependencies and ensure customer and business success.
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Progressive leadership experience serving customers in a regulated industry; payments and/or life sciences expertise strongly preferred.
• Proven track record leading a delivery organization of 75+ people, with direct, personal accountability for quality and on-time performance metrics; including direct P&L or cost-center ownership.
• Experience unifying or integrating a fragmented, multi-history, or post-acquisition delivery organization into a single operating model.
• Demonstrated ability to translate delivery quality into commercial outcomes (renewal, expansion, retention) in quantifiable terms.
• Excellent executive-level communication and client-management skills; experience serving as an escalation point for enterprise clients.
• Results-oriented, with a track record of driving major initiatives to a measurable positive impact on the business.
• Excellent judgment, with the ability to balance competing priorities, risks, and opportunities.
• Deeply curious, fast learner with demonstrated ability to rapidly gain command of a new industry, technology, and product.
• Comfort consuming AI-generated intelligence and analytics and using it to drive real-time operational decisions; agentic or AI-tooling adoption experience a plus.
• Ability to operate effectively in a fast-paced, PE-backed, growth-oriented environment.
• Candidates residing in or near the Philadelphia metro area are strongly preferred; candidates outside the region may still be considered.
• Ability to travel approximately 10–25% of the time.

#LI-JD1

Senior Product Manager - Activation

What you’ll do

• Own the end-to-end user journey from deposit to meaningful engagement, increasing the likelihood that customers take their next best step – whether that’s sending a payment, creating a card, or adopting a financial workflow
• Set the direction and define prioritized roadmaps for the team; ensuring we’re focused on work that solves user problems, enables product teams, and maximizes customer value
• Build systems that drive activation through in-product experiences, lifecycle marketing, and experimentation across surfaces like the dashboard and onboarding flow
• Define customer lifecycle strategies for different segments and product surfaces, identifying key inflection points and sequencing the right product interventions
• Use data and user insights to develop hypotheses, design experiments, and measure impact; not just feature usage, but customer progress and business value
• Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across our platform

Who you are

• 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams; especially those accountable for delivering a quality user experience across surfaces. Bonus points for owning customer journeys or growth funnels in a product-led company
• Strong product intuition, with the ability to turn complex, cross-cutting problems into clear strategy, and to bring others along with your thinking
• Comfort working across disciplines, you’ve collaborated with design, engineering, marketing, and data teams, and know how to drive momentum even when no one reports to you
• A hands-on approach to execution, you’re just as comfortable getting into the details of UX, lifecycle triggers, or onboarding copy as you are shaping vision or setting goals
• Enthusiasm for working with talented (and opinionated) peers, and the maturity to engage thoughtfully and openly in a collaborative environment

Requirements

• 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams
• Experience delivering end-to-end activation journeys and lifecycle-driven growth strategies
• Strong cross-functional collaboration skills across design, engineering, marketing, and data teams
• Ability to use data and user insights to drive experiments and measure impact on customer progress and business value

Benefits and compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data. New hire offers are based on experience, location, and internal pay equity.

Target new hire base salary ranges for this role:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Team description / company context

Activation is one of the most important levers to grow Mercury, turning new signups into enduring customers and introducing the full depth of what Mercury can do. This role sits at the center of that motion, shaping how people first experience Mercury, guiding them toward value, and designing systems that help them build trust, momentum, and confidence.

Notes

Mercury is a fintech company; banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Product Operations Manager

Role overview: Samsara's Product Operations team is looking for a hands-on builder who can help Product and Engineering teams make faster, better decisions with customer and product data. You will be part of the Product Operations team and will work closely with R&D leaders to turn ambiguous questions into rigorous analyses, repeatable workflows, and internal tools used across our Product and Engineering organization. You might investigate why customers struggle with a workflow, combine signals from thousands of support tickets and customer conversations, or build a dashboard that helps hundreds of product managers and engineers understand product adoption and customer pain. This is an individual-contributor role for someone who has already shown that they can build and ship. You do not need a technical background. However, you do need to be able to use modern AI and development tools to move beyond a prototype: work with data, write and debug code using AI, validate the results, put a useful tool in front of users, and improve it until people trust and rely on it. This is a remote position open to candidates based in the United States and Canada. Relocation assistance will not be provided for this role.

What you'll do

• Build and ship internal data and AI products that help Product and Engineering teams understand product usage, customer friction, and the highest-impact opportunities to improve.
• Analyze large volumes of structured and unstructured data—including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata—to find patterns that would be difficult to see manually.
• Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
• Translate complex findings into clear, decision-ready recommendations, while preserving the evidence and methodology behind them.
• Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and quality, and continue improving it.
• Use AI-assisted development tools thoughtfully—checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements

• 1–5 years of professional experience in a role such as product operations, data or product analytics, business operations, consulting, technical product management, or another environment where you solved ambiguous problems with data and technology.
• A demonstrated record of building and shipping something useful for real users—for example, an internal tool, application, a dashboard, automation, data product, or repeatable analytical workflow.
• Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove.
• Strong product and customer judgment: you start with the user problem and business outcome, not the technology.
• Clear written and verbal communication. You can explain technical or analytical work to non-technical partners without losing the important details.
• High ownership, curiosity, and attention to detail. You are comfortable learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity.

Ideal candidate

• Experience in a B2B technology company or working closely with Product and Engineering teams.
• Experience in Product Operations functions, working on defining and tracking product roadmaps, feature requests, and bringing the voice of the customer to every product conversation.

Annual Base Salary: $106,802.50 — $179,500 USD. This role is eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about total rewards and benefits below.

What you’ll bring to the team

• Ability to work with data, write and debug code using AI, validate results, and deliver useful tools to users.
• Commitment to Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
• Collaborative mindset to work with cross-functional partners and scale globally.

Job title: Content Writer

As a Content Writer, you'll play a key role in keeping our Support & Moderation knowledge accurate, accessible, and up to date. You'll create and maintain internal documentation, identify knowledge gaps, communicate important updates, and improve content based on feedback. We're looking for someone who takes ownership, is comfortable working with ambiguity, and uses AI responsibly to improve efficiency without compromising quality.

What you'll do

• Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides.
• Write clear, simple content for different audiences: agents, moderators, and customers.
• Turn complex processes and rules into easy-to-understand documentation.
• Keep the knowledge base well-organised, up to date, and easy to navigate.
• Follow content standards for structure, terminology, formatting, and tone of voice.
• Review content regularly to remove outdated, duplicate, unclear, or missing information.
• Gather requirements from stakeholders and create accurate content based on business needs.
• Build and continuously improve the content creation and maintenance process across Support and Moderation.
• Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.

Who you are

• Strong writer with ability to simplify complex processes.
• Comfortable working with ambiguity and adopting new tools with AI responsibly.
• Collaborative, with ability to gather requirements from stakeholders and translate them into clear content.

Requirements

• Experience creating and maintaining knowledge bases or internal documentation.
• Excellent written communication skills, with attention to tone, structure, and clarity.
• Ability to organize large amounts of content and maintain consistency across materials.
• Familiarity with content standards or style guides.

Benefits & perks

• Opportunity to influence internal knowledge systems used by agents and moderators.
• Collaborative work environment with stakeholders across Support and Moderation.

Tech stack

Not specified in the provided content.

BGC Compliance Specialist

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu Instacart’s BGC Compliance team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding delivery fulfillment. This role blends adjudicating background checks, resolving both internal and external escalations, and identifying onboarding issues to keep the Instacart platform secure, safe, and stable for all users. We’re hiring a BGC Compliance Specialist to execute on processes critical to platform integrity and compliance at scale. The person in this role will have direct impact on the safety and stability of the Instacart platform for shoppers and customers alike.

What you’ll cook up in your first year

• Background checks are adjudicated accurately and with strong attention to detail, ensuring the Instacart platform remains compliant with local, state, and federal regulations
• Internal and external escalations around background checks are investigated and resolved in a timely manner, maintaining a secure and stable experience for all users
• Background check issues are identified, investigated, and driven to full resolution, with opportunities to improve surfaced and actioned
• Repetitive operational tasks are executed with precision and attention to detail, with process improvement opportunities identified that increase team efficiency and scalability

The secret ingredients we’re looking for

• Must-have pantry staples (Minimum Qualifications)
• 1-2+ years of professional experience, ideally in a fast-paced setting in Background Checks, Data Processing, or Support related fields OR strong academic record
• Strong verbal and written communication skills
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
• Ability to make critical decisions around sensitive issues quickly in a fast paced environment
• Operate within a high degree of confidentiality
• Weekend and holiday availability

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $27.88 — $29.33 USD WA $26.44 — $27.89 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $25.48 — $26.93 USD All other states $23.08 — $24.28 USD

Principal Product Manager, Mobile & UI Platform

PandaDoc is hiring a Principal Product Manager to own our mobile product and the shared design foundations that make PandaDoc feel like one coherent experience across every surface. Mobile is where this role starts. More and more of our customers' work happens away from a desk — and PandaDoc's mobile app is how we meet them there. You'll own the vision, roadmap, and launch. The same design system, frontend foundations, and navigation patterns that make the mobile product excellent are what every other team builds on. Owning both means the product evolves from one foundation — and puts you at the center of how PandaDoc scales its experience as AI changes how products get built.

• Own the mobile product vision, roadmap, and launch — translating strategy into a sequenced, shippable plan that expands where and when PandaDoc gets used
• Own the product direction for our design system, frontend framework, and shared navigation patterns
• Drive alignment between mobile and the shared foundations so PandaDoc feels like one product regardless of surface
• Define how those foundations evolve to serve both human builders and the AI tools increasingly assisting them
• Set governance standards for how teams prototype and ship on shared infrastructure as velocity increases
• Build the case for foundational investment — what it unlocks, and what breaks without it
• Partner with engineering leads on system design trade-offs

About You

• 7+ years in B2B SaaS product management, with at least 2 at Staff or Principal level
• You've shipped mobile products with measurable impact on retention or engagement — this is the heart of the role
• You've owned a platform or shared-systems product with internal customers — or partnered closely enough to step into owning one
• Strong technical fluency — able to engage credibly with engineers on system design without being one
• Comfortable operating cross-functional without direct authority
• Clear, direct communicator who simplifies complexity without losing precision
• Actively uses AI to build — prototypes, workflow automation, task-specific tools — not just for text

Must haves

• Shipped a mobile product with measurable business impact, owned end-to-end
• Operates at Principal scope: defines strategy for large, ambiguous problems and drives execution across teams
• Exposure to platform or shared-systems work — enough to credibly own it
• Minimum 7 years in SaaS product management

Why join PandaDoc

• Own the mobile product end-to-end — strategy, roadmap, and launch — with real scope and visibility, not a feature on someone else's roadmap
• Shape how an entire product portfolio scales across surfaces, at a company expanding fast in how and where it's used
• Work with strong, self-directed engineering leads who want a real product partner, not a coordinator
• Work somewhere genuinely AI-forward — we equip our teams with Claude, Cursor, and the best AI tooling available, and expect people to use it to work at a different level
• Fully remote across Europe, with the autonomy and trust that comes with a senior role
• A culture that values clarity, ownership, and delivery over process

Company Overview

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more.

Benefits

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon. We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters).
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.
• If you are based in Poland, the salary range for this role is 31,000–40,000 PLN gross per month. For candidates based in other countries, the range may vary depending on location.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS Approval Requirement: The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.

Key Skills

Learning product leadership. You have shipped learning platforms or learning products that measurably helped people build skills, and you can point to the outcomes, not just the launches. You lead with both the learner and the enterprise buyer in mind, and you translate each into product decisions.

• Enterprise learning fluency. You understand how large organizations structure learning: academies, certifications, career paths, and cohort-based programs. You can translate those models into product decisions that hold up across very different customers.
• Assessment design. You can define proficiency scales with clear, observable distinctions between levels, and explain those distinctions to customers when challenged. A background in psychometrics or learning assessment is a strong advantage.
• Taxonomy design depth. You have built classification systems that stay useful as domains evolve. You are familiar with frameworks such as O*NET and ESCO, and you understand how AI-based skill matching depends on taxonomy quality.
• Data product mindset. You have managed structured data with clear ownership, versioning, quality standards, and well-defined interfaces for downstream consumers.
• Long-term systems thinking. You design systems that grow more accurate and useful as data accumulates, and you define the metrics that prove that improvement.
• ML fluency. You understand enough about how ML models consume training data to work effectively with engineers and to evaluate data quality, coverage, and sources of bias.
• Trust and fairness judgment. You are comfortable in ambiguous situations where standardized definitions and customer requirements do not fully align. You make consistent decisions and explain the reasoning behind them.
• AI-assisted workflows. You use AI to accelerate taxonomy research, synthesize across sources, and prototype changes before implementation.

What you'll do

1. Shape Degreed's learning experiences, from self-paced pathways to structured, cohort-based programs.
2. Own Degreed Academies, enabling enterprise customers to deliver certifications, onboarding, and other structured learning programs.
3. Decide how skill data powers personalized learning recommendations, including what content gets suggested to a learner next.
4. Direct the AI feature that identifies a learner's skill gaps and generates content to close them.
5. Design the full learner journey: how someone finds a skill gap, engages with content, and demonstrates they have closed it.

Key Responsibilities

1. Skills Intelligence: Own the full data model behind Degreed's skills product: how skills are defined, organized, and kept accurate as the system grows.
2. Run the platform enterprise clients use to adapt Degreed's skill list to their own internal language, combining AI suggestions with human review.
3. Design the rating scale used to measure skill proficiency, including the criteria that separate one level from the next.
4. Keep Degreed's skill data compatible with external frameworks and with enterprise HR systems.
5. Build the process by which every AI interaction across the product improves the underlying skill data over time, and measure that improvement with real numbers.
6. Evolve the skills model by making deliberate trade-offs between consistency, customer flexibility, and long-term product health.
7. Experience level: Expert (8+ years), including direct ownership of shipped learning products.

What we offer

Compensation: The total pay range for this role is 185,000 USD - 197,000 USD. Benefits include a comprehensive package designed to support well-being, growth, and success. Degreed emphasizes diversity & inclusion, growth mindset, and collaboration. Flexible work arrangements; remote or hybrid options depending on role.

Team & Environment

The role sits within a product leadership capacity focused on Skills Intelligence and Learning Experiences, integrating AI-driven taxonomy work with learner-centric learning experiences. Cross-functional collaboration with engineering, data science, and product teams to deliver scalable learning platforms.

Lead Clinical Data Manager

Summary: The Lead Clinical Data Manager will be responsible for all aspects of clinical trial data management from study start up through database lock and study close. This includes the EDC build and user acceptance testing (UAT), study data cleaning and reconciliation, query issue and resolution, and database locks. They will ensure optimized data collection, flow and access across EDC and non-EDC data sources. They are also responsible for accuracy, consistency, completeness and CDISC compliance of all clinical databases. The role will operate as a key member of the Clinical Operations team.

Senior Product Marketing Manager - Cards & Spend Management

Mercury is looking for a Senior Product Marketing Manager to bring that same combination of customer insight, strategic clarity, and inventive execution to our Cards and Spend Management products. Mercury is a financial technology company building products that feel extraordinary to use. We help startups and growing businesses accomplish more with their money by turning banking from a frustration into a catalyst for their ambitions. As Senior Product Marketing Manager, Cards & Spend Management, you’ll focus on products that help companies understand and control how money moves through their business. That includes IO, Mercury’s credit card; spend management features like limits, policies, approvals, receipts, and reporting; and the user management workflows that help teams scale. You’ll know these products, customers, and competitors inside and out. You’ll help us understand what founders, finance leads, and employees need as companies grow from a few people into many. You’ll shape how we position, launch, and grow these products, both to win new customers and help existing customers get more value from Mercury. This is a role for someone who likes the full range of product marketing: research, positioning, GTM strategy, launches, lifecycle, sales enablement, competitive work, measurement, and the occasional unglamorous thing that simply needs to get done well.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you’ll do

• Develop and execute product marketing strategy to drive awareness, adoption, spend, and revenue growth for Mercury’s Cards and Spend Management products.
• Go deep on our products, the market, and our customers in order to articulate product positioning, messaging, and value propositions.
• Use quantitative and qualitative data to understand what our customers need, and where the incumbent products available today aren’t cutting it.
• Plan and execute product GTMs, nailing audience segmentation, messaging, channel strategy, and measurement.
• Collaborate with Product, Design, and Engineering to influence the product roadmap, with the ultimate goal of increasing product adoption and customer growth.
• Partner closely with Sales and Relationship Management teams to improve sales win rates and product upsell opportunities
• Build a strong relationship with marketing and brand teams to develop email campaigns, landing pages, advertising, case studies, social posts, and public relations outreach relating to your products.
• Roll up your sleeves to get things done – this can be anything from writing a press release to negotiating a sponsorship to interviewing customers, or whatever the project requires.

Who you are

• 6+ years experience, with 3+ years of product marketing experience at a tech company
• Ideally at least 1 year of product marketing experience in fintech
• Product marketing depth: you are an expert in personas, positioning, messaging, pricing, and GTM strategy
• And marketing breadth: you understand channels and content types, and how to use them to deliver the right message to the right audience at the right time
• Exceptional communication skills, with the ability to influence and collaborate effectively across different levels of the company
• Strong strategic thinker with the ability to translate market insights into actionable plans and initiatives
• Customer-centric – you are excited to talk to customers and have experience doing customer research that is turned into actionable strategy and recommendations.
• Enjoy storytelling through numbers and testing your assumptions (experience with data analysis and SQL is a big plus)
• Be flexible and have an understanding that in a fast-growing startup like ours, your job might change as priorities shift

What youll get

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $171,000 - $213,700
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,900 - $192,300
• Canadian employees (any location): CAD 161,100 - 201,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Program Manager, Security GRC

What you’ll do

• We're looking for a Security GRC Program Manager with deep expertise in security compliance to serve as the primary interface between Stripe's Security organization and external auditors, regulators, and compliance stakeholders.
• In this role, you'll represent the Security team in audit engagements, articulate how Stripe's security controls are designed and how they operate, and ensure that compliance obligations across a complex global regulatory landscape are met with consistency and rigor.
• In this role, you will act as a proxy between external entities like regulators and auditors, and our internal security teams, ensuring consistency in compliance responses and helping maintain a lean and effective compliance program.
• The ideal candidate is adaptable and finds structure in an evolving and maturing organization.

Responsibilities

• Act as an information security subject matter expert during cross-functional audit engagements, representing the Security team in walkthrough meetings with auditors and regulators
• Serve as the internal liaison (proxy) between and the Security organization to ensure audits are managed effectively and consistently
• Create and maintain a central repository of audit evidence artifacts required for compliance with SOC 2, PCI DSS, SOX, and other global regulatory standards
• Perform security risk and control assessments against common frameworks to ensure compliance with Stripe's Information Security Policy and Standards and applicable regulations (e.g., ISO 2700x, PCI DSS, SOX, NIST, COBIT)
• Support control owners with guidance on security control design and redesign to ensure continued compliance and effectiveness
• Facilitate security compliance support for Stripe's legal entities with regulatory obligations, and collaborate with cross-functional stakeholders to track and report on control remediation efforts
• Support broader GRC team program initiatives, including policy writing, security awareness training, and third-party security risk assessments

Who you are

• Minimum requirements
• Subject matter expert in information security frameworks, practices, policies, standards, and procedures (e.g., NIST CSF, SOC 2, PCI DSS, ISO 27001/2, or equivalent)
• 6+ years of experience in Security Governance, Risk, and Compliance or Technology Compliance roles with a strong understanding of audit processes
• Exposure to global regulatory requirements (e.g., DORA, FFIEC, EBA, NYDFS) and experience integrating them into compliance programs
• Experience conducting security audits and supporting compliance across complex, overlapping regulatory frameworks
• Strong program management skills with proficiency in coordinating security assessments and managing multiple stakeholder engagements across time zones
• Excellent communication skills, with the ability to build relationships at all levels and translate technical security concepts for auditors, regulators, and executive audiences

What you will do:

• You will create, analyze, and communicate reports and statistics for our business teams and partners.
• You will gather, validate and document the business needs.
• You will analyze commercial data such as revenues, CPIs, and other KPIs.
• You will model the business processes and identify opportunities for process improvements.
• You will identify issues, risks, and benefits of existing and proposed solutions.
• You will outline the business impact of proposed ideas (Earning vs Costs).
• You will simplify information so it is easily comprehended.
• You will implement and test solutions.

Who you are:

• You have a business orientation and can connect business dots and values behind numbers.
• You have 3+ years of experience in data analysis.
• You are able to express technical issues comprehensively in business language.
• You are competent in communicating with internal and external stakeholders.
• You demonstrate strong critical thinking with clear action points, and take a proactive approach.
• You have experience with SQL and Tableau.
• You are a team player and enjoy helping others.
• Nice to have: Experience in AdTech or Gaming.

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
• Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at applike in Hamburg? We support every ambition - from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
• Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

We welcome applications from people who will contribute to the diversity of our company.

Job description

About the Role We are looking for a motivated and structured individual to join the Self-Service Product team as a Junior Delivery Manager. You will work directly alongside a Product Manager on a real product portfolio — this is hands-on work with real ownership from day one. The role starts as a 3-month fixed-term contract; continuation is considered individually based on results.

Responsibilities

• Stakeholder Collaboration: Partner with stakeholders to deeply understand business goals and translate complex needs into clear, actionable product requirements.
• Backlog Ownership: Define and strategically prioritize the product backlog, ensuring strict alignment with high-level business goals and customer needs.
• Delivery Excellence: Work closely with the development team to drive the timely and high-quality delivery of product features.
• Roadmap Communication: Articulate and champion the product vision and roadmap to both internal teams and external stakeholders.
• Performance Monitoring: Evaluate product performance using data-driven insights to make continuous optimization decisions.
• Agile Leadership: Lead high-impact sprint planning, review, and retrospective meetings.
• Subject Matter Expert: Act as the primary point of contact for all product-related inquiries and cross-functional issues.
• Feedback Loop: Continuously gather and synthesize feedback from users and stakeholders to iterate and improve the product.

Requirements

• Experience: 5–7 years of experience in related roles (Product Owner, Product Manager, Product Designer, or Business Analyst).
• Domain Knowledge: Proven experience managing mobile applications or digital products.
• Communication & Influence: Strong communication and interpersonal skills to work effectively with stakeholders from diverse backgrounds.
• Agile Expertise: Strong, practical understanding of Agile methodologies, particularly the Scrum framework.
• Feature Prioritization: Proven ability to define and ruthlessly prioritize product features based on business value and customer needs.
• PRD Craftsmanship: Highly experienced in creating detailed, airtight Product Requirements Documents (PRDs).
• AI Tool Fluency: Fluent in leveraging Claude as an AI tool to drive maximum efficiency in daily workflows.
• Problem Solving: Strong analytical and problem-solving abilities within fast-paced environments.
• Tooling: Experience with product management tools such as Jira, Confluence, or similar.
• Language: Fluent in English.

What you'll do / Who you are

Note: The content provided does not include explicit sections labeled "What you'll do" or "Who you are" beyond the responsibilities and requirements listed above. The following summarizes from the material:

• Collaborate with stakeholders, manage product backlog, drive delivery, communicate roadmap, monitor performance, lead Agile ceremonies, be the product SME, and incorporate user feedback.
• Bring 5–7 years of relevant product experience, domain knowledge in mobile/digital products, strong communication, Agile/Scrum expertise, prioritization skills, PRD proficiency, AI tool fluency (Claude), problem-solving ability, and proficiency with Jira/Confluence, plus English fluency.

Tech Stack

The description notes experience with product management tools such as Jira and Confluence. It also mentions AI tool usage with Claude.

AFC Associate - SAR Delegate (CDD / Fixed-term contract)

Department: Risk

Location: Paris

About the opportunity

We are currently seeking an AFC Associate / SAR Delegate (Déclarant Tracfin) to join the French MLRO function on a CDD/fixed-term basis (6 months). In this role, you will be responsible for coordinating and taking ownership of key Anti-Financial Crime Operations activities, including decision-making on matters such as: review AML-CFT investigations, support the teams in charge of ongoing due diligence and EDD process (including decisions on requests for information to the customer), as well as review and submission of SARs. You will be the reference point of contact for our AFC and KYC Operations team, you will support them with your guidance and participate in their upscaling.

In this role, you will:

• Review investigations made by the AFC Operations department.
• Assist AFC Operations on their investigations.
• Oversee complex case investigations, sanctions reviews, and other AFC related processes.
• Review and submit SARs, ensuring quality according to Tracfin and ACPR expectations.
• Act as Déclarant Tracfin.
• Review complex Authority Requests.
• Provide individual and collective guidelines to AFC operations analysts.
• Prepare necessary templates for AFC Ops communication with customers.
• Implement and improve local procedures based on the local regulatory challenges and the group’s standard.
• Coordination with other operational functions working on the French market.

What you need to be successful:

Background:

• Graduated in law (Ecole de droit/Master II) or from a Grande Ecole - or alike.
• A Bank Financial Crime background, operational experience in an international setting and you are before all an excellent investigator - you have experience in SAR drafting (having a first experience in a ‘déclarant Tracfin’ role is a plus).
• Professional experience gained in anti-financial crime, with at least 3 years of experience.
• Proven experience in operational functions, including investigation, and SAR drafting but also transaction monitoring, sanctions and adverse media screening.

Skills:

• In-depth knowledge of European and French regulations on Financial Crime (KYC, AML, terrorism financing, fraud, tax evasion, sanctions…)
• Deep investigation skills
• Fluent in French and English (spoken and written)
• Excellent communication skills and ability to work with a wide variety of stakeholders
• Hardworking, strong team player, benevolent and resilient
• Diligent and reliable, solution driven and committed, ability to work under pressure
• Strong analytical, advisory skills, high quality standards and attention to detail
• You should enjoy a fast-paced working environment, show high willingness to learn
• You combine a supportive approach with consistently high standards of quality
• Actively help yourself (and others) to be successful
• Continuously learn and challenge the status quo
• Think globally, act locally

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a work from home budget, discounts to fitness & wellness memberships, Swile vouchers, public transportation, work from home/from abroad and more.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• We work in a hybrid setup, combining in-office collaboration with the flexibility to work from home.
• A relocation package with visa support for those who need it.

What you’ll do

As a Manager on the Fraud Strategy team, you will lead a team of high performing and tenured fraud strategists responsible for safeguarding Stripe’s rapidly expanding portfolio of money movement and money management capabilities from fraud. You will lead the team to create short, medium and long term strategies that prevent fraud while enabling growth on rapidly expanding Stripe products like Treasury, Issuing, Capital, Crypto and Stablecoins.

Responsibilities

• Lead a Specialized Team: Coach and mentor a world-class team of fraud strategists. You'll be responsible for their professional growth and for fostering a culture of rigorous, data-driven fraud system development.
• Own the E2E Fraud Prevention Lifecycle: Oversee the team's execution across all critical decision points—from new user onboarding, through offboarding and funds recovery
• Strategic Stakeholder Partnership: Act as a key partner to Product, Engineering, Data Science, and Operations. You will navigate complex cross functional fraud prevention system development and tuning, ensuring our risk appetite aligns with both internal goals and external partner requirements.
• Systems Thinking: Deeply understand our performance metrics including loss trends and leading indicators. Analyze account activity and monitor portfolio trends to identify opportunities for Stripe to reduce potential fraud losses. Understand our fraud controls and strategies to identify opportunities for improvement. Work closely with our core risk team to mitigate potential risks with specific users.
• Executive Communication: Effectively and clearly communicate with internal leadership teams across Stripe, and effectively communicate with external leadership teams across Stripe's users, and Stripe's financial and regulatory partners.
• Thought Leadership: Drive innovative fraud strategies that scale across Stripe’s wide range of products. Embrace AI technologies to accelerate execution and improve fraud prevention outcomes.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of relevant experience, preferably in Financial Services, Payments or FinTech.
• A coach and mentor dedicated to nurturing talent and helping team members perform at their best
• Experience recruiting, developing, and managing diverse and high-performing teams.
• Strong collaboration, communication, and relationship-building skills, with an ability to influence stakeholders across organizations and functions.
• Excellent communicator (verbal and written) who is able to convey complex ideas succinctly in high stakes situations both internally with Stripe leadership teams and externally with users, financial partners and regulators.
• Decisive, yet open to learning — you will make many critical decisions every day, even with the knowledge that you will be wrong some of the time.
• Proven ability to collaborate and execute scaled and high complexity projects cross-functionally with both technical and non technical teams.
• Champion for AI and automation — you actively seek opportunities to apply AI-powered tooling and automation to accelerate risk strategy work, reduce manual toil, and improve the quality and consistency of decisions at scale; you set the example for your team in adopting and driving these capabilities.

Preferred qualifications

• Strong data visualization skills and a willingness to use data and AI tools to analyze and make decisions.
• Experience in a high-growth technology company managing risk at scale.
• Experience working in tech, or in another fast-paced, high-growth environment.
• Experience in building scaled systems to prevent bank account fraud, issuing fraud and/or crypto/stablecoin fraud.
• Expertise with quantitative tools such as Python, R, etc.

Job Description

Job Family Group: Procurement & Supply Chain Management

Job Description:

Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally !!

This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!

Shift timing

11.30 am - 8.30 pm IST

Job Purpose

This role is accountable for building and running Castrol’s global supply chain analytics capability while serving as the Senior SME for Order to Delivery process development. The position drives standardized process + data + insights outcomes across markets, enabling improved customer service, order reliability, inventory health, and working capital performance. It also ensures robust end-to-end supply chain process design, governance, and continuous improvement, with close collaboration across regional process experts, IT, and business teams.

Key Accountabilities

A) Order to Delivery, SAP Process Development – lead a team of experts motivating change, standardization and automation of process.

• Process Transformation & Standardization (Main Focus)
  • Drive end-to-end supply chain process improvement (Order to delivery, logistics, customer service domains).
  • Lead standardization and automation initiatives across region within order to delivery process.
  • Act as senior expert for Order to delivery covering order management, order to delivery process involving transportation, handling, storage and dispatch process, including process and systems.
  • Identify and eliminate process inefficiencies and fragmentation across markets.
  • Ensure alignment with regional and country teams and handle solution delivery for different operating models.
  • Leverage system and tools as an enabler of business process transformation.
  • Partner with technical delivery teams (e.g. IT service providers) for implementation, ensure scalable and standardized process frameworks.
  • Drive process digitization, system enhancements, workflows, and integrations.
• End-to-End O2D Process Development & Multi-functional Orchestration
  • Own & drive design & continuous improvement of end-to-end O2D processes
  • Ensure alignment of processes with system capabilities and constraints with customers
  • Orchestrate delivery across multiple customers:
    • Customer service / order management teams
    • Logistics & distribution teams
    • Digital / IT / SAP teams / External partners (Technology solution service providers)
  • Act as a link between business and IT, translating operational needs into system solutions.
  • Govern and guide deployments, sprint activity and change request process.
  • Lead team of process experts under order to delivery process focussed on country-specific compliance requirements.
• Regional Ownership & Working with Customers in regions.
  • Lead region-specific initiatives (e.g., Europe) O2D solution, ensuring:
    • Fit-for-purpose design aligned with market realities
    • Drive value-based backlog of change initiatives.
  • Drive regional change initiatives, align with global teams, secure funding for change initiatives.
  • Responsible for the team's backlog / pipeline of future initiatives, handle the digital funding and Financial Memorandum processes to ensure IT costs are handled and budgeted.
  • Drive consistent Agile ways of working through standardized documentation, sprint planning, backlog management, configuration governance, training materials, release management, and continuous improvement delivered via iterative Scrum sprints.
• Promote Continuous Improvement
  • Provide thought leadership on use-cases and modelling approaches
  • Sponsor development of decision-support tools, dashboards, and models
  • Govern analytics backlog aligned to business value
  • Promote greater end-to-end process and system understanding among customers end users.

B) Data Analytics & Supply Chain Insights a. Build & lead the global analytics operating model

• Lead team of data analysts/engineers/BI developers across Planning, Product Portfolio & Delivery, Customer Fulfillment, and Process Development.
• Define the analytics service catalog (dashboards, self-serve datasets, advanced analytics, insights packs) and ensure SLAs, cadence, and quality.
• Establish a scalable governance model (demand intake, prioritization, sprint planning, release management, benefits tracking).

b. Deliver global analytics products & insights, enable, orchestrate multi-disciplinary Supply Chain insights with the help of advanced analytics, artificial intelligence and machine learning tools.

• Own global data products aligned to supply chain and customer outcomes, e.g.:
  • Order fill & OTIF (by customer/market/channel)
  • Backorder root-cause, ATP/CTP insights
  • Inventory visibility (safety stock, slow/obsolete, E2E days of inventory)
  • Demand-supply match and forecast bias drivers
  • Customer service performance and order reliability
  • Portfolio complexity impact (SKU rationalization, NPI ramp stability)
  • Translate business questions into analytics hypotheses, build models, and convert output into practical actions with decision pathways.

c. Drive adoption & decision impact

• Partner with business process owners and market leaders to embed insights into weekly/monthly operating rhythms (S&OP, customer service reviews, plant scheduling meetings, supply reviews, procurement and manufacturing).
• Design storytelling and decision-ready data insights in Power BI (suitable standard stack), including exception-based analytics and action workflows, health check indicators.

d. Data quality, standards, and master data alignment (in partnership with IT/MDM)

• Define critical data elements (CDEs) for end to end supply chain and customer fulfillment analytics.
• Improve data quality via standard definitions, lineage, validation controls, and reconciliation routines.

Job Requirement

Education

• Education (University degree or equivalent experience, MBA or equivalent specialization in Supply Chain Management preferred). Supply Planning Accreditation (APICS or similar) preferred. High degree of digital literacy including advanced knowledge of SAP and analytics reporting tools / Power BI etc.

Experience

• 12 to 16 years of experience in Order to Delivery, supply chain process areas. Track record of leadership and influencing at senior level. Vast experience of leading change and business transformation within supply chain from gap-design to go-live deployment.
• Experience in supply chain/customer analytics and/or SAP process excellence
• Strong functional knowledge of O2D processes and multi-functional impacts
• Proven delivery of global analytics (Power BI, data models, KPI frameworks, data to insights-to-action).
• Experience working with distributed/global teams, including customer management across time zones.
• Solid understanding of supply chain process and system data structures.

Customers & Interfaces

- Regional / Global Supply Chain teams, Customer Fulfilment Leadership, process experts in order to delivery, Supply Chain.

- IT / SAP process teams, Master data teams

- Regional/Market Customer Service teams, Planning teams, Logistics, Finance teams

- External implementation partners / system integrators / ERP support teams (as applicable)

Skills & Competencies

• Great skill in matching system functionality with process steps; high end-to-end understanding of O2D process how these areas integrate with each other.
• Highly skilled in managing change.
• SAP (Sales & Distribution), integration touchpoints with MM/WM, logistics management modules (Transportation management system), warehouse management etc.
• BI & Data: Power BI, SQL, data modelling; familiarity with cloud data platforms (e.g., Azure, Databricks) is a plus.
• Ways of working: Agile delivery, product backlog management.

Competencies

• Systems thinking : process + data + tech + people, end-to-end orientation
• Executive communication: converts complexity into crisp narratives and decisions
• Change leadership: influences adoption, drives standardization without losing market realities
• Coaching leadership: builds capability across regional SMEs and analysts
• Outcome orientation: links work to value

Role Description

The Risk Manager - Platform Risk reports to the Senior Manager of Risk Management and IT Compliance team within Tech Risk Operations (TRO). This is a first-line of defense risk team responsible for Central Tech business unit risks & Security risks across the company. The Risk Manager - Platform Risk is a people manager role, focused on leading a team of individuals to enable consistent identification of technology-related risks for key Central Tech business unit technology platforms. These technology platforms enable the business to build and run in-house developed applications that support the core of our Business.

The Risk Manager - Platform Risk possesses both a strong technical understanding of DevOps IT technology and expertise in various risk domains. These domains include cybersecurity, IT, privacy, regulatory compliance, broader enterprise risks, Trust & Safety, cybersecurity regulatory compliance, and e-commerce fraud. This role involves identifying technology-related risks across core DevOps technology platforms, encompassing both public cloud and on-premise infrastructure. This includes (but is not limited to) public and private cloud platforms, like AWS, GCP, Azure, Kubernetes, Gitlab, CI/CD Tooling, etc.

This role also requires embedding secure software development principles and tooling (SAST, DAST, SCA) into BAU development practices, to apply them effectively to DevOps technology platforms. The Risk Manager - Platform Risk is also a subject matter expert leveraging a deep understanding of the enterprise risk discipline combining deep knowledge of theory and organizational practice or expertise across several different disciplines within a function. Effective first-line risk professionals are adaptable individuals who can engage with diverse senior technical stakeholders (Senior Engineering Managers, Product Owners, developers, etc.) This necessitates strong communication skills, technical proficiency, an ability to foster collaboration, incorporate different viewpoints, and steer efforts toward positive business results in managing IT risks and ensuring IT regulatory compliance obligations are met.

This position requires strong stakeholder management skills and requires an individual who can convince others who are skeptical or unwilling to accept new concepts, practices and approaches. This position involves extensive collaboration with senior technical stakeholders to ensure the consistent maintenance of existing IT controls across the organization. Success in this role requires exceptional stakeholder management skills, including the ability to build strong relationships, effectively communicate complex information, and persuasively influence individuals and teams, even when faced with resistance to necessary changes and the adoption of new security protocols. The ability to navigate organizational complexities and foster a culture of IT risk management, security awareness and compliance is critical. This role is also a people manager position and is fully responsible for managing a team of individuals and continuously improving the area under their scope. This manager will be responsible for leading and managing a team of internal and/or external resources (e.g. Risk Analysts, Risk Officers, consultants). They are comfortable leading a team to come up with robust, scalable and automated solutions that mitigate key risks while enabling successful business operations across multiple core platforms.

Key Responsibilities and Duties

• Attract, engage, develop, and retain talent to their full potential by fostering a supportive work environment that emphasizes continuous feedback, coaching, and mentorship programs, ensuring comprehensive growth for all crafts.
• Coaching your team on and consistently role model the Booking values on Think Customer First, Own It, Learn Forever, Succeed Together, and Do the Right Thing.
• Drive initiatives effectively involving multiple technical first-line senior stakeholders, re-prioritising tasks when beneficial.
• Formulate and implement tactical plans and objectives within Platform Risk Management that are in alignment with Central Tech business objectives and ensure the achievement of annual goals. Establish team priorities, delegate projects, allocate resources, and provide regular communication to management and business partners regarding business performance and project progress.
• Advise first-line stakeholders with specialized knowledge and expertise in IT risk, cybersecurity and regulatory compliance risk. Assume responsibility for the identification of technological risks and the formulation of control design proposals. Offer guidance on control design that is sustainable and appropriately scaled, ensuring that solutions are commensurate with the complexity of the issues addressed and avoiding unnecessary overengineering.
• Drive business engagement in the Central Tech business unit to provide risk and compliance awareness for teams that have a clear need to manage risks without significantly affecting their development velocity and/or play a key role towards achieving strategic objectives in the company.
• Develop and maintain IT and security policies and procedures for secure software development & collaborate with development teams to integrate secure software development practices and principles into CI/CD pipelines.
• Support senior stakeholders across central tech helping to promote and embed risk and compliance ownership across the business as well as to broaden and expand their knowledge base of both the internal and external risk environment.
• Follow broader ERM strategy defined by R&C and implement it into execution within the first-line of defense (business) and drive continuous improvement of risk assessment methodologies through ongoing collaboration with second-line risk and controls teams, ensuring alignment with practical business objectives.
• Support the team to identify ways to increase their business impact and improve the team’s product(s) and ways of working.
• Liaise with other risk and audit teams (Risk and Controls, Internal Audit, external auditors, etc.) to provide a more in-depth technical risk perspective, as needed.
• Stay current with emerging cyber threats and security best practices in DevOps environments.

Knowledge and Skills

• Requirements of special knowledge/skills:
• Technical Specialization (specify per sub competence and Level):
• Strong risk and control or audit/assurance background with a deep understanding of operational and technology risk - L4
• Strong working experience with IT General Controls (ITGCs), especially in fast-paced DevOps environments
• Strong understanding of technology risk management, controls, and compliance, especially for public cloud platforms and DevOps Tooling - L4
• Experience and understanding of applicable regulations such as Sarbanes Oxley, PCI-DSS, GDPR and CCPA - L4
• Familiarity with industry-standard Cybersecurity regulatory frameworks such as NIST, ISO27001 and CIS - L3
• Understanding of cybersecurity risks and data protection principles - L3
• Technical AWS certifications (AWS Certified Solutions Architect, AWS Certified Security) are a plus
• Knowledge of secure software development practices and tooling (SAST, DAST, and SCA tools)
• Ability to cultivate solid relationships with business partners in order to drive the adoption of the risk management culture
• Thorough technical understanding of internal control requirements and design and experience in applying them in various businesses
• Able to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time
• Be flexible and agile in response to the change in business, change in stakeholder expectations and/or change in regulatory/operating environment of B.com
• Level of Education: Bachelor/Master
• Years of relevant Job Knowledge: Extensive Knowledge (8 - 12 years)

Benefits & Perks: Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters.

We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Contribute to a high‑scale, sophisticated, world‑class product and see the real‑time impact of your work on millions of travelers worldwide.
• Be part of a truly international fast‑paced environment and performance‑driven culture.
• Full relocation support for you and your family to move to Amsterdam. We have fine‑tuned this process by successfully relocating hundreds of Technology professionals to Amsterdam in recent years.
• Performance‑based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
• Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
• Company‑sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
• Diverse and creative colleagues from every corner of the world.
• Health, life, and disability insurance*.
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry‑leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership.
• On‑site meals, coffee, and snacks, including healthy and vegan options, daily*.
• Benefits may vary slightly depending on location and contract type.

Senior Product Manager (Mobile App)

Senior Product Manager (Mobile App)

What you'll get to do

• Develop and present product strategy
• Create and prioritize a roadmap to enhance product functionality and achieve key metrics
• Conduct market and user research to identify product growth opportunities
• Work with metrics to monitor key indicators, use analytics systems, and make data-driven decisions
• Optimize the product’s business model and monetization
• Run A/B tests with our analytics team and manage a backlog of experiments
• Coordinate a cross-functional team of designers, developers, and analysts
• Work with the marketing team to shape the product promotion strategy
• Collaborate with the art team to develop appropriate content strategy
• Mentor and support the growth of other product managers on the team

Required skills

• At least 3 years of experience as a Product Manager working on large-scale B2C mobile apps with subscription models and a focus on Tier 1 markets
• Experience conducting both quantitative and qualitative user research
• Self-starter with a proactive attitude
• Advanced project management skills and a record of completing projects on time
• Ability to analyze the mobile app market: identifying trends and tracking competitors
• Deep understanding of mobile app monetization
• Experience developing both growth and core product components
• Hands-on experience with analytics and A/B testing

What you’ll get to do (continued)

We may work in different countries, but we’re all focused on the same thing – creating easy-to-use software that brings joy to millions of people worldwide.

Who you are

Self-starter with a proactive attitude; strong collaboration with cross-functional teams; data-driven decision maker.

Team description

Collaborates with designers, developers, analysts, marketing, and art teams to drive product strategy and promotion.

Tech stack

Not specified in detail.

Benefits & perks

• Confirmed employment from day one
• Remote work from anywhere in the world or at our office
• Flexible work schedule
• Corporate events and team-building activities
• A personalized approach to professional growth and development within the company
• A team of professionals ready to mentor and share their knowledge and experience

SAP Cutover Manager

Location: Worldwide (Remote)

What we offer

• 89% of projects use the newest SAP technologies and frameworks.
• Expert communities and internal courses.
• Valuable perks to support your growth and well-being.
• Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one.
• Healthy work atmosphere: On average, our employees stay in the company for 4+ years.

Requirements

• 3-5 years of experience as a Cutover Lead on SAP implementation projects (ECC or S/4HANA).
• Strong understanding of SAP modules, data migration processes, and system landscapes.
• Excellent project management and organizational skills.
• Ability to coordinate cross-functional and cross-geographical teams.
• Strong communication and stakeholder management abilities.
• Familiarity with tools like Microsoft Project, Jira, ServiceNow, SAP Solution Manager, etc.
• English B2+

Nice-to-have

• PMP or similar certification.

Responsibilities

• Develop and manage the overall cutover strategy, plan, timeline, and related governance activities.
• Coordinate across functional, technical, infrastructure, and business teams to ensure full readiness for cutover.
• Lead cutover planning workshops and define all tasks, dependencies, responsibilities, and validation steps.
• Facilitate mock cutovers and rehearsals to validate processes and ensure a smooth execution.
• Identify, track, and mitigate cutover-related risks, issues, and decision points.
• Oversee system freeze periods, data migration, technical deployments (e.g., transports, configurations), and business validation during cutover.
• Manage communication throughout execution, support go-live, and coordinate the transition into hypercare.

What you’ll do

Lead and orchestrate the end-to-end cutover activities to ensure a successful SAP go-live, including planning, risk management, stakeholder coordination, and post-go-live support.

Who you are

• Results-driven SAP Cutover professional with hands-on experience in cutover activities.
• Strong communicator capable of coordinating dispersed teams and managing stakeholders.

Tech stack & tools

• Microsoft Project, Jira, ServiceNow, SAP Solution Manager, etc.

Client Services Manager

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

What you'll do

• Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
• Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
• Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
• Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
• Play a key role in incident management, ensuring issues are brought to light swiftly
• Convert the queue to actionable insights, identifying trends and patterns to address
• Work closely with Service Design on system optimisation and client experience

Qualifications

• 3+ years of experience in prime brokerage or similar financial markets exposure
• A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
• Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
• Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
• High attention to detail and a strong control & risk mindset

What we offer

• A competitive salary that reflects what you bring
• Fully remote - enjoy the freedom to work from anywhere
• Corporate Macbook
• Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
• Innovative & inspiring culture, autonomous and informal work environment
• Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
• Ongoing education & training programs
• Opportunity to network and connect at Corporate Events
• Team off-sites and paid business trips when needed
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work