Remote 🚀 Management Jobs

Role Description

The Risk Manager - Platform Risk reports to the Senior Manager of Risk Management and IT Compliance team within Tech Risk Operations (TRO). This is a first-line of defense risk team responsible for Central Tech business unit risks & Security risks across the company. The Risk Manager - Platform Risk is a people manager role, focused on leading a team of individuals to enable consistent identification of technology-related risks for key Central Tech business unit technology platforms. These technology platforms enable the business to build and run in-house developed applications that support the core of our Business.

The Risk Manager - Platform Risk possesses both a strong technical understanding of DevOps IT technology and expertise in various risk domains. These domains include cybersecurity, IT, privacy, regulatory compliance, broader enterprise risks, Trust & Safety, cybersecurity regulatory compliance, and e-commerce fraud. This role involves identifying technology-related risks across core DevOps technology platforms, encompassing both public cloud and on-premise infrastructure. This includes (but is not limited to) public and private cloud platforms, like AWS, GCP, Azure, Kubernetes, Gitlab, CI/CD Tooling, etc.

This role also requires embedding secure software development principles and tooling (SAST, DAST, SCA) into BAU development practices, to apply them effectively to DevOps technology platforms. The Risk Manager - Platform Risk is also a subject matter expert leveraging a deep understanding of the enterprise risk discipline combining deep knowledge of theory and organizational practice or expertise across several different disciplines within a function. Effective first-line risk professionals are adaptable individuals who can engage with diverse senior technical stakeholders (Senior Engineering Managers, Product Owners, developers, etc.) This necessitates strong communication skills, technical proficiency, an ability to foster collaboration, incorporate different viewpoints, and steer efforts toward positive business results in managing IT risks and ensuring IT regulatory compliance obligations are met.

This position requires strong stakeholder management skills and requires an individual who can convince others who are skeptical or unwilling to accept new concepts, practices and approaches. This position involves extensive collaboration with senior technical stakeholders to ensure the consistent maintenance of existing IT controls across the organization. Success in this role requires exceptional stakeholder management skills, including the ability to build strong relationships, effectively communicate complex information, and persuasively influence individuals and teams, even when faced with resistance to necessary changes and the adoption of new security protocols. The ability to navigate organizational complexities and foster a culture of IT risk management, security awareness and compliance is critical. This role is also a people manager position and is fully responsible for managing a team of individuals and continuously improving the area under their scope. This manager will be responsible for leading and managing a team of internal and/or external resources (e.g. Risk Analysts, Risk Officers, consultants). They are comfortable leading a team to come up with robust, scalable and automated solutions that mitigate key risks while enabling successful business operations across multiple core platforms.

Key Responsibilities and Duties

• Attract, engage, develop, and retain talent to their full potential by fostering a supportive work environment that emphasizes continuous feedback, coaching, and mentorship programs, ensuring comprehensive growth for all crafts.
• Coaching your team on and consistently role model the Booking values on Think Customer First, Own It, Learn Forever, Succeed Together, and Do the Right Thing.
• Drive initiatives effectively involving multiple technical first-line senior stakeholders, re-prioritising tasks when beneficial.
• Formulate and implement tactical plans and objectives within Platform Risk Management that are in alignment with Central Tech business objectives and ensure the achievement of annual goals. Establish team priorities, delegate projects, allocate resources, and provide regular communication to management and business partners regarding business performance and project progress.
• Advise first-line stakeholders with specialized knowledge and expertise in IT risk, cybersecurity and regulatory compliance risk. Assume responsibility for the identification of technological risks and the formulation of control design proposals. Offer guidance on control design that is sustainable and appropriately scaled, ensuring that solutions are commensurate with the complexity of the issues addressed and avoiding unnecessary overengineering.
• Drive business engagement in the Central Tech business unit to provide risk and compliance awareness for teams that have a clear need to manage risks without significantly affecting their development velocity and/or play a key role towards achieving strategic objectives in the company.
• Develop and maintain IT and security policies and procedures for secure software development & collaborate with development teams to integrate secure software development practices and principles into CI/CD pipelines.
• Support senior stakeholders across central tech helping to promote and embed risk and compliance ownership across the business as well as to broaden and expand their knowledge base of both the internal and external risk environment.
• Follow broader ERM strategy defined by R&C and implement it into execution within the first-line of defense (business) and drive continuous improvement of risk assessment methodologies through ongoing collaboration with second-line risk and controls teams, ensuring alignment with practical business objectives.
• Support the team to identify ways to increase their business impact and improve the team’s product(s) and ways of working.
• Liaise with other risk and audit teams (Risk and Controls, Internal Audit, external auditors, etc.) to provide a more in-depth technical risk perspective, as needed.
• Stay current with emerging cyber threats and security best practices in DevOps environments.

Knowledge and Skills

• Requirements of special knowledge/skills:
• Technical Specialization (specify per sub competence and Level):
• Strong risk and control or audit/assurance background with a deep understanding of operational and technology risk - L4
• Strong working experience with IT General Controls (ITGCs), especially in fast-paced DevOps environments
• Strong understanding of technology risk management, controls, and compliance, especially for public cloud platforms and DevOps Tooling - L4
• Experience and understanding of applicable regulations such as Sarbanes Oxley, PCI-DSS, GDPR and CCPA - L4
• Familiarity with industry-standard Cybersecurity regulatory frameworks such as NIST, ISO27001 and CIS - L3
• Understanding of cybersecurity risks and data protection principles - L3
• Technical AWS certifications (AWS Certified Solutions Architect, AWS Certified Security) are a plus
• Knowledge of secure software development practices and tooling (SAST, DAST, and SCA tools)
• Ability to cultivate solid relationships with business partners in order to drive the adoption of the risk management culture
• Thorough technical understanding of internal control requirements and design and experience in applying them in various businesses
• Able to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time
• Be flexible and agile in response to the change in business, change in stakeholder expectations and/or change in regulatory/operating environment of B.com
• Level of Education: Bachelor/Master
• Years of relevant Job Knowledge: Extensive Knowledge (8 - 12 years)

Benefits & Perks: Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters.

We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Contribute to a high‑scale, sophisticated, world‑class product and see the real‑time impact of your work on millions of travelers worldwide.
• Be part of a truly international fast‑paced environment and performance‑driven culture.
• Full relocation support for you and your family to move to Amsterdam. We have fine‑tuned this process by successfully relocating hundreds of Technology professionals to Amsterdam in recent years.
• Performance‑based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
• Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
• Company‑sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
• Diverse and creative colleagues from every corner of the world.
• Health, life, and disability insurance*.
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry‑leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership.
• On‑site meals, coffee, and snacks, including healthy and vegan options, daily*.
• Benefits may vary slightly depending on location and contract type.

Senior Product Manager (Mobile App)

Senior Product Manager (Mobile App)

What you'll get to do

• Develop and present product strategy
• Create and prioritize a roadmap to enhance product functionality and achieve key metrics
• Conduct market and user research to identify product growth opportunities
• Work with metrics to monitor key indicators, use analytics systems, and make data-driven decisions
• Optimize the product’s business model and monetization
• Run A/B tests with our analytics team and manage a backlog of experiments
• Coordinate a cross-functional team of designers, developers, and analysts
• Work with the marketing team to shape the product promotion strategy
• Collaborate with the art team to develop appropriate content strategy
• Mentor and support the growth of other product managers on the team

Required skills

• At least 3 years of experience as a Product Manager working on large-scale B2C mobile apps with subscription models and a focus on Tier 1 markets
• Experience conducting both quantitative and qualitative user research
• Self-starter with a proactive attitude
• Advanced project management skills and a record of completing projects on time
• Ability to analyze the mobile app market: identifying trends and tracking competitors
• Deep understanding of mobile app monetization
• Experience developing both growth and core product components
• Hands-on experience with analytics and A/B testing

What you’ll get to do (continued)

We may work in different countries, but we’re all focused on the same thing – creating easy-to-use software that brings joy to millions of people worldwide.

Who you are

Self-starter with a proactive attitude; strong collaboration with cross-functional teams; data-driven decision maker.

Team description

Collaborates with designers, developers, analysts, marketing, and art teams to drive product strategy and promotion.

Tech stack

Not specified in detail.

Benefits & perks

• Confirmed employment from day one
• Remote work from anywhere in the world or at our office
• Flexible work schedule
• Corporate events and team-building activities
• A personalized approach to professional growth and development within the company
• A team of professionals ready to mentor and share their knowledge and experience

SAP Cutover Manager

Location: Worldwide (Remote)

What we offer

• 89% of projects use the newest SAP technologies and frameworks.
• Expert communities and internal courses.
• Valuable perks to support your growth and well-being.
• Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one.
• Healthy work atmosphere: On average, our employees stay in the company for 4+ years.

Requirements

• 3-5 years of experience as a Cutover Lead on SAP implementation projects (ECC or S/4HANA).
• Strong understanding of SAP modules, data migration processes, and system landscapes.
• Excellent project management and organizational skills.
• Ability to coordinate cross-functional and cross-geographical teams.
• Strong communication and stakeholder management abilities.
• Familiarity with tools like Microsoft Project, Jira, ServiceNow, SAP Solution Manager, etc.
• English B2+

Nice-to-have

• PMP or similar certification.

Responsibilities

• Develop and manage the overall cutover strategy, plan, timeline, and related governance activities.
• Coordinate across functional, technical, infrastructure, and business teams to ensure full readiness for cutover.
• Lead cutover planning workshops and define all tasks, dependencies, responsibilities, and validation steps.
• Facilitate mock cutovers and rehearsals to validate processes and ensure a smooth execution.
• Identify, track, and mitigate cutover-related risks, issues, and decision points.
• Oversee system freeze periods, data migration, technical deployments (e.g., transports, configurations), and business validation during cutover.
• Manage communication throughout execution, support go-live, and coordinate the transition into hypercare.

What you’ll do

Lead and orchestrate the end-to-end cutover activities to ensure a successful SAP go-live, including planning, risk management, stakeholder coordination, and post-go-live support.

Who you are

• Results-driven SAP Cutover professional with hands-on experience in cutover activities.
• Strong communicator capable of coordinating dispersed teams and managing stakeholders.

Tech stack & tools

• Microsoft Project, Jira, ServiceNow, SAP Solution Manager, etc.

Client Services Manager

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

What you'll do

• Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
• Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
• Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
• Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
• Play a key role in incident management, ensuring issues are brought to light swiftly
• Convert the queue to actionable insights, identifying trends and patterns to address
• Work closely with Service Design on system optimisation and client experience

Qualifications

• 3+ years of experience in prime brokerage or similar financial markets exposure
• A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
• Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
• Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
• High attention to detail and a strong control & risk mindset

What we offer

• A competitive salary that reflects what you bring
• Fully remote - enjoy the freedom to work from anywhere
• Corporate Macbook
• Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
• Innovative & inspiring culture, autonomous and informal work environment
• Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
• Ongoing education & training programs
• Opportunity to network and connect at Corporate Events
• Team off-sites and paid business trips when needed
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work

WHAT YOUʼLL DO

• Drive insights that matter: Translate complex data into compelling stories that guide product decisions and strategy.
• Shape success metrics: Partner with PMs to define KPIs, metric trees, and measurable goals that connect product impact to business outcomes.
• Guide experimentation: Design, run, and evaluate A/B tests and causal analyses to measure the impact of new features and user flows.
• Influence the roadmap: Surface insights that size opportunities, highlight trade-offs, and sharpen prioritization.
• Build trusted data: Collaborate with engineers and data teams to ensure reliable, scalable data models and tracking.
• Make data accessible: Create dashboards, enable self-service, and drive data literacy across product teams.

TO BE SUCCESSFUL IN THIS ROLE

• Experience: 4+ years in product analytics or similar area, ideally in SaaS or consumer-facing products.
• Experimentation expertise: Proven experience designing and evaluating A/B tests and other experimental methods.
• Technical skills: Strong SQL and BI tools (e.g. Tableau). Proficiency with Python/R for advanced analysis is a plus.
• Product mindset: Ability to translate data into hypotheses, opportunities, and product decisions.
• Stats comfort: Solid grasp of statistics, causal inference, and how to separate signal from noise.
• Communication: Clear and compelling storytelling – you can influence PMs, engineers, and leaders alike.
• Ways of working: Proactive, detail-oriented, and able to drive initiatives independently.

WHAT WE OFFER

• Annual professional development reimbursement.
• Generous time-off policy to balance your work and life.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Hybrid format to split your time between the comforts of home and collaborative spaces.
• Relocation support for you and your family.
• Professional development budget for relevant conference tickets, training programs, or courses.
• Free meals and snacks in the office.
• Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team.

WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 400+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT YOU'LL DO

See above under WHAT YOUʼLL DO.

WHO YOU ARE

See above under TO BE SUCCESSFUL IN THIS ROLE.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team's roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance: Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
• Support the implementation of AI-driven automation in chauffeur contacts
• Work on internal tools that increase the speed and consistency of contact resolution
• Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• STEM degree from a top university
• 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Outstanding written communication
• Highly analytical

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

Lead Product Manager, Data Sources

About Truv: Truv is building the infrastructure layer that powers consumer-permissioned income, employment, identity, and asset verification. We help lenders, fintechs, and financial institutions make faster, more accurate decisions while delivering a seamless consumer experience. As we continue to expand our data network and verification capabilities, we're looking for a Lead Product Manager to own and scale our Data Sources platform—the foundation that powers document ingestion, fraud detection, bank connectivity, and data reliability across Truv products.

What you’ll do

We are seeking an experienced Lead Product Manager, Data Sources to own the execution of the roadmap, and execution for the systems that collect, process, and validate consumer financial data. This role sits at the intersection of data infrastructure, machine learning, fraud prevention, and financial data aggregation. You will be responsible for building scalable capabilities that improve data coverage, quality, reliability, and trust across Truv's platform. You will work closely with Engineering, Data Science, Fraud, Operations, Customer Success, and GTM teams to deliver products that directly impact conversion, customer satisfaction, and operational efficiency.

Who you are

• Experienced product manager with a track record of delivering data-intensive, scalable platform features

• Strong collaboration skills across cross-functional teams (Engineering, Data Science, Fraud, Operations, Customer Success, GTM)

• Deep understanding of data ingestion, processing, validation, quality, and reliability

• Ability to translate complex data requirements into clear roadmaps and measurable outcomes

Requirements

• Proven experience as a product manager for data platforms or data sources, with ownership of end-to-end delivery
• Experience coordinating with data engineering, ML, and fraud risk teams
• Strong problem-solving skills and data-driven decision making
• Ability to define success metrics and track progress against them
• Excellent communication and stakeholder management

Qualifications

• Bachelor’s degree in a relevant field; MBA or advanced degree a plus
• 5+ years of product management experience in data-intensive environments
• Experience with data ingestion, data quality frameworks, data lineage, and data reliability concepts

Tech stack

Experience with data pipelines, data storage, APIs, and cloud-based data tooling. Familiarity with data orchestration, metadata management, and fraud/inventory systems is a plus.

Benefits & perks

Competitive compensation, equity, health benefits, and opportunities for professional growth. Collaborative, fast-paced environment with a strong focus on impact and product excellence.

Scientific Business Analyst – In Vitro Process Mapping

You will lead the In Vitro discovery and process-mapping workstream, acting as the bridge between laboratory scientists, SMEs, and the digital delivery team. Your role is to translate complex laboratory workflows into clear, structured process maps and requirements that support system selection, architecture decisions, and downstream implementation across the In Vitro digital transformation programme.

Responsibilities

• Plan and facilitate discovery workshops and interviews with scientists, laboratory SMEs, IT teams, and vendors.
• Analyse and document current (As-Is) and future (To-Be) workflows across experiment planning and registration, ELN usage, assay setup, inventory management, sample and entity registration, plate-based workflows, laboratory automation, imaging, omics, quality control, and scientific data capture.
• Elicit, analyse, and structure data, integration, governance, and non-functional requirements.
• Conduct capability-gap and business-impact analysis.
• Translate complex scientific workflows into clear processes and system requirements usable by engineering teams and vendors.
• Produce clear, structured, and governance-ready documentation throughout the engagement.

What we expect

• 5+ years of experience in business analysis or similar analytical roles in life sciences, biopharma, or a laboratory environment.
• A relevant degree in life sciences, chemistry, biology, or a related scientific discipline — combined with prior hands-on experience working in or alongside laboratory research teams.
• Strong hands-on experience in As-Is / To-Be process mapping for complex scientific or laboratory workflows.
• Experience in requirements elicitation, analysis, documentation, and traceability — able to produce specifications that development teams and vendors can act on directly.
• Understanding of laboratory execution workflows including ELN, assays, automation, imaging, and omics — sufficient to map them accurately without losing scientific meaning.
• Experience facilitating workshops with scientists, laboratory SMEs, IT teams, and vendors.
• Experience analysing data, integration, governance, and non-functional requirements.
• Experience conducting capability-gap and business-impact analysis.
• Ability to produce clear, structured documentation suitable for governance and decision-making.
• Willingness to travel to the UK when required.

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• A team with excellent tech expertise

Senior Manager, Player Experience

About You

First off, you're an expert at user research and you care deeply about chess and the people who play it. You know our products well, or you'll dive in hard to get there, and you can't use them without noticing the moments where a real person would get stuck, confused, or quietly give up. You'd rather watch one real player struggle through a flow than read ten dashboards about it. You believe a funnel chart tells you where players drop, but only watching a real human hit that wall tells you why, and makes you care enough to do something about it. You think from first principles, you get curious before you get to solutions, and you have a gift for getting a stranger to tell you what they're actually feeling.

This role exists to make our products serve real people, not just experiment metrics. You are the company's clearest window into the actual human experience of using Chess.com, and your job is to keep that experience honest, felt, and acted upon across the whole organization. You'll work closely with senior leadership, including the CEO and CGO, and it's on you to figure out how to reach into product, design, data, research, and community to drive change. The breadth is the point. You'll stand up and lead the user research function, managing a small, hands-on team directly and extending your reach far wider through the people you influence, not just the ones who report to you.

What you'll do

• Get inside the experience of real players. Spend real time watching actual players, and people who aren't players yet, use our products. Not the hypothetical user in a planning doc, the real person sitting there delighted or lost. You do this work yourself, and just as importantly you get other leaders and teams doing it too, because nothing replaces seeing it with your own eyes.
• Close the loop, don't just generate insight. Find the friction, get it to the people who own the surface, and then go back and watch real players hit the improved flow to confirm it actually got better. You're accountable for the outcome, not just the writeup. A complete loop, observe to fix to re-observe to share, becomes the template the rest of the org can copy.
• Make sure every kind of player has a seat at the table. Cover the full journey, from chess aware and chess curious to chess player, chess improver, and chess community member, so we don't sharpen the experience for one group while quietly breaking it for another. Keep a living roster of real, memorable players across that journey that product and marketing teams can picture, point to, and literally talk to when they need a gut check.
• Turn signal into action across the company. Synthesize what you see into concrete, undeniable findings and get them in front of the right owners. Pull from every channel, support tickets, app reviews, forums, and social, and connect the dots into themes the company can act on, sharing what's net-new rather than what's already known.
• Spread the mindset. This is not a solo function. Get leaders, PMs, and anyone who shapes the product to watch real players themselves, because a person who has personally seen a player get stuck makes different decisions forever after. You are the evangelist for player empathy company-wide.
• Own the experience. You're the company's advocate for the real player. You won't ship the fixes yourself, you partner with the PMs and engineers who do, but you bring findings that are concrete and impossible to ignore and stay on it until the product is genuinely better. How you reach into each team to make that happen is yours to shape.
• Lead and grow the function. Stand it up and manage a small team directly, turning strategy into clear objectives. This stays a hands-on role, you'll do the research yourself as much as you lead it, not manage from above. Set the bar through your own work, and raise the people around you, your direct team and the wider group you shape through influence.
• Use AI to move fast. Record and analyze interviews with AI, surface patterns across hundreds of sessions, and build rough prototypes that make a problem, or a fix, tangible. You bring working artifacts into the conversation, not just decks.

Preferred Skills

• A track record of changing products through deep user understanding. Whether over many years or a few high-impact ones, you've done user research, product discovery, or design work that actually changed what got built. We care more about judgment and hunger than years on a resume.
• A bias for watching over assuming. You'd rather sit with one real user for an hour than debate in a conference room, and you know how to keep an interview low-pressure so people behave like they normally would.
• AI-native. You already use AI daily to analyze research, find patterns, and prototype. Working artifacts are how you think, not an afterthought.
• First-principles thinker with real empathy. You want to understand why before jumping to solutions, and you can get a stranger to open up about what they're genuinely feeling without leading them there.
• High-velocity, work-out-loud communicator. You operate primarily in writing across many time zones, and you can move from a detailed friction point in one thread to an exec-level takeaway in the next without becoming a bottleneck.
• Comfortable with both qualitative and quantitative signal. You can read a funnel to know where to look, then go find out why. You don't need to be a data scientist, but you respect the numbers and build on them.
• A builder of influence across the whole company. You create alignment by making the player's experience impossible to ignore, and you find your own ways into the functions where you can drive the most change.
• You've managed or closely mentored a small team, or you're ready to step into it. You lead by setting the bar with your own work, not just directing others.
• You love chess and care deeply about our mission, and about players at every level, from a confused first- timer to a serious improver to a die-hard community member. If you're light on Chess.com specifically, you make up for it by diving in hard before you ever walk in the door: using the app thoroughly, forming sharp opinions, and interviewing your own network.

About the Opportunity

• We are 100% remote (work from anywhere!)
• US time zone overlap. Most of this role's key stakeholders are across the US. While we are flexible with your location, we would require clear and substantial overlap with both Eastern and Pacific hours.

In this role, you will:

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

What we’re looking for

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.

Required

• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly
• Good judgment when triaging issues, escalating appropriately, and communicating with customers

Nice to have

• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.

Our values

• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

What we offer

• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

Customer Support for Online Video Streaming platform - German

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent German native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• Office based on Lisbon
• Valid Legal Work Permit

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad

THE ROLE & THE TEAM

Zalando is on a mission to become the leading pan-European fashion and lifestyle ecosystem. Our tech organizations—such as the Zalando eCommerce Platform—build the high-scale infrastructure, foundational data services, and core systems that power millions of customer and partner interactions daily.

As a Principal Tech Portfolio Manager, you will operate as a strategic partner to our executive tech leadership. You will implement enterprise portfolio management standards, drive transparency into massive technical investments, and help navigate complex trade-offs to ensure our multi-stream engineering efforts directly map to Zalando’s overarching group strategy.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Run the tech portfolio management system
  You will maintain and improve the operating model for managing the Tech portfolio across domains, teams, and investment streams, including intake, prioritization, sequencing, dependencies, capacity planning, portfolio health, risks, leadership reviews, and retrospectives.
• Connect strategy, planning, and execution
  You will support annual operational planning and ongoing portfolio steering by translating strategic priorities into a clear technology investment portfolio aligned with Zalando’s group strategy, ZMS priorities, commercial needs, platform evolution, and available capacity.
• Drive prioritization and trade-off decisions
  You will maintain a transparent prioritization framework combining business value, technical complexity, strategic relevance, capacity, risk, dependencies, and timing, enabling leadership to compare investments and make clear trade-off decisions.
• Own portfolio transparency, metrics, and executive reporting
  You will create dashboards, business review materials, decision papers, and executive narratives that translate complex technical work into business-relevant insights, giving leadership a reliable view of delivery confidence, constraints, risks, investment allocation, and expected outcomes.
• Partner across Engineering, Product, Finance, and Business
  You will work closely with engineering and product leaders to understand roadmaps, delivery constraints, dependencies, and capacity; with finance and strategy on investment tracking and resource modelling; and with commercial stakeholders to reflect partner, customer, and market needs in planning.
• Apply AI acumen to portfolio management and technology planning
  You will bring practical AI fluency to the role, helping identify where GenAI, automation, or agentic workflows can improve portfolio processes, planning transparency, decision quality, and execution efficiency. You will also understand how AI-related initiatives differ from traditional tech work in terms of experimentation, risk, capability needs, and scaling requirements.

WE’D LOVE TO MEET YOU IF

• You bring 8+ years of experience in technical portfolio management, technical program management, enterprise portfolio management, product operations, strategy & operations, or a related role in a complex technology environment such as e-commerce, marketplaces, SaaS, cloud platforms, infrastructure, retail media, fintech, or large-scale digital products.
• You have managed portfolios across multiple engineering teams, product domains, or business units, and have operated directly with senior technology leaders.
• You have proven experience with portfolio intake, prioritization, sequencing, dependency tracking, capacity modelling, budget or investment tracking, and portfolio health reporting.
• You produce clear, structured senior-leadership materials, including decision papers, portfolio narratives, business cases, executive updates, and steering documents that combine data, judgment, and recommendations.
• You operate with high autonomy and strong judgment, turning ambiguous problems into clear structures, mechanisms, stakeholder alignment, and outcomes with limited guidance.
• You are comfortable challenging senior stakeholders respectfully when the data or logic does not support the current direction, and helping the organization commit and execute once decisions are made.
• You have strong working knowledge of portfolio and delivery tools such as Jira Advanced Roadmaps, Jira Align, ServiceNow SPM, Aha!, Asana, Linear, Productboard, Smartsheet, or similar.
• Experience with enterprise portfolio frameworks, agile-at-scale methods, or certifications such as PMI-PfMP, MoP, SAFe, RTE, PgMP, or similar is a plus.
• You are confident working with data and metrics, including portfolio views, investment models, capacity models, prioritization scoring, risk indicators, leadership dashboards, and imperfect data sets.
• You are fluent in English and communicate with precision, clarity, and confidence in writing and speaking.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available

Recruiter
Madalina Negrila
madalina.negrila@zalando.de

About the Role

The Product Owner will be responsible for all Tangem Pay (TP) related products, including payment flows, internal tooling, financial rails, and monitoring capabilities.

The role focuses on product execution, reliability, and operational scalability, rather than commercial ownership.

Key Responsibilities

Product Leadership & Scope

• Own the product vision, roadmap, and success metrics across all Tangem Pay products, not limited to on/off-ramp or local payments.
• Ensure alignment between payment experiences, internal operations tooling, financial infrastructure, and monitoring platforms.
• Translate company-level strategy into executable product initiatives across TP squads.

Execution & Squad Collaboration

• Work across four core squads:
  1. Operations / Admin Panel Squad – internal tools for ops, support, and dispute handling.
  2. Payment Product Squad – user-facing payment flows and experiences.
  3. Financial Rails Squad – integrations with external payment schemes and providers.
  4. Monitoring Platform Squad – transaction monitoring, alerts, and operational visibility.
• Manage the full product lifecycle: discovery → specification → delivery → launch → iteration.
• Maintain clear documentation, user stories, acceptance criteria, and sprint planning.

Payment Infrastructure & Financial Rails

• Drive integrations with local and global payment schemes (ACH, SEPA / SEPA Instant, PIX, UPI, SPEI, etc.) via API partners or direct connections.
• Collaborate with backend teams on scalable orchestration, settlement, reconciliation, and failure-handling flows.
• Ensure reliability and consistency of payment processing across regions.

Admin Panel & Operations Enablement

• Own the admin panel and internal tooling used by operations, compliance, and support teams.
• Ensure scalable workflows for:
  • Transaction reviews
  • Disputes and exceptions
  • Settlements and reconciliation
  • Customer support escalation
• Balance operational efficiency with compliance and risk requirements.

Compliance, Risk & Monitoring

• Partner with compliance teams to enable reusable and consistent KYC/KYB flows across TP products.
• Collaborate with risk and monitoring squads to support:
  • Fraud and AML monitoring
  • Alerting and case management
  • Audit-ready data and logs
• Ensure smooth partner audits and regulatory interactions.

Cross-Product & Platform Collaboration

• Collaborate closely with Wallet, Infrastructure, and Growth teams to ensure unified UX and interoperability.
• Align frontend and backend experiences across all TP-related products.

Requirements

Experience

• Hands-on experience with payment rails and financial infrastructure.
• Experience working with multiple squads in parallel.
• Strong background in API-driven, compliance-heavy systems.

Skills

• Deep understanding of payment systems, settlement cycles, and integration patterns.
• Ability to translate complex technical and regulatory constraints into clear product requirements.
• Strong communication skills across engineering, compliance, operations, and leadership.
• Data-driven approach to defining and measuring product success.

Mindset & Leadership

• Strong ownership mentality focused on delivery and reliability.
• Comfortable operating in ambiguous, fast-changing environments.
• Global mindset with experience working across regions and time zones.

Success Metrics

1. Product Delivery & Coverage

• # of Tangem Pay payment schemes and platform components launched (e.g., ACH, SEPA Instant, PIX, UPI, SPEI, internal admin and monitoring tools) within planned timelines.
• Speed to launch new geographies, partners, and platform capabilities (time from partner or scope approval → production go-live).
• API and platform integration quality, measured by depth of supported features and reduction of engineering rework.

2. User Adoption & Platform Usage

• Monthly active users of Tangem Pay payment features across regions.
• Volume and value of transactions executed via Tangem Pay payment rails.
• Conversion rates from onboarding to first successful transaction.
• Cross-product activation (e.g., % of Tangem Pay users adopting multiple payment features; % of wallet users using Tangem Pay payment flows).

3. Operational Excellence

• Transaction success rate (STP – Straight Through Processing).
• Payment and platform failure rates and root-cause reduction over time (e.g., validation errors, compliance blocks, partner outages).
• Average processing time versus scheme and internal platform benchmarks (e.g., SEPA Instant < 10 seconds).
• Reduction of customer support and operations tickets related to Tangem Pay products.

4. Compliance & Risk Performance

• Reuse rate of unified KYC/KYB across Tangem Pay products (minimizing repeated onboarding).
• False-positive reduction in fraud/AML monitoring due to improved data quality and workflows.
• Regulatory incident rate (zero critical compliance breaches; smooth audits with partners).

Why Join Us?

You will build one of the most foundational layers of Tangem’s “Web3 bank” vision — the infrastructure that enables users to move value instantly and globally, regardless of geography or asset type. This role offers the opportunity to build a world-class payments capability from the ground up, shaping a product that will serve millions of users across continents.

What we offer

• Stability, development, participation in the future unicorn's growth;
• Remote work from anywhere in the world, with a schedule aligned with GMT+3;
• Competitive salary in EURO/USDT;

Application

If you're interested, feel free to share you CV in one click HERE.

Responsibilities

• Own the full product loop: user flows, hypothesis generation, prioritization, handoff to engineering, documentation, and iteration.
• Drive Onboarding, Monetization, and Retention flows — run tests relentlessly until the numbers move.
• Stay obsessively close to the industry: talk to users, follow what top consumer AI teams are doing, bring signal back to the team.
• Be the connector between CEO and engineering — translate vision into specs, specs into shipped features.
• Constantly generate and validate retention hypotheses. Then generate more.

Requirements

• Proven B2C product experience with real metrics to show for it.
• Strong product intuition — you love well-crafted, detail-obsessed products.
• Comfortable reading unit economics and making decisions from data.
• Technical background: you've shipped side projects, vibe-coded something, or can hold your own in an eng conversation.
• Strong at turning ideas into clean specs and aligning clearly with developers.
• Proven cases and measurable results.

Why it is a fantastic opportunity

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Employees get access to the most advanced AI models via mira.tg.
• 20 working days of paid vacation annually.
• 11 days off per year.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.

What you’ll do

Who you are

Tech stack

Team description

Benefits

Senior Manager - GTM Strategy & Operations (m/f/d)

Location: Hamburg

Employment Type: Full time

Location Type: Hybrid

What You Will Do

• GTM Strategy: Partner with our Managing Director (GTM) and regional VPs of Revenue (Europe, North America, APAC) to design and implement a scalable global GTM strategy, defining the end-to-end sales processes and operational cadence.
• Business Development: Actively support our Sales teams on high-priority, strategic accounts across all stages (deal, onboarding, and scaling). Support our Growth teams in strategic account development (e.g. new product upsell strategy).
• Sales Enablement & Productivity: Act as the primary bridge between Product Marketing and the global Sales organization, developing a continuous enablement program to equip teams with the knowledge and assets to win.
• Reporting & Pipeline Management: Architect and build our global sales reporting framework to establish a single source of truth for pipeline health, forecasting, and performance KPIs.
• Sales Incentive Design & Execution: Design, model, and manage a motivating global sales commission plan, from initial hands-on creation to eventual strategic oversight as the team scales.
• Cross-Functional Alignment: Act as the operational bridge between Sales, Product, and Tech teams, driving clarity, alignment, and accountability across markets.
• Future Growth – Team Development: Build and lead the foundation of the Revenue Operations function, establishing processes and a structure that can grow with the company’s expansion.

Who You Are

• Strategic & Analytical: 2–3 years of experience in Strategy Consulting (MBB), high-growth Start-ups or Scale-ups, or VC/PE, with a strong record in strategy development and execution, ideally GTM oriented.
• Business Acumen: Experienced in formulation (and ideally execution) of commercial strategy and GTM motions. Solid understanding or strong interest in AdTech, including the key performance metrics and sales cycles common in the space.
• Builder’s Mindset: You combine structure and pragmatism—equally comfortable architecting multi-year GTM plans and rolling up your sleeves to execute. You thrive in fast-paced, evolving environments.
• Executive Presence & Partnership: Strong business acumen and the ability to work closely with senior leadership and external partners. You influence through insight, build trust across teams, and act as a reliable partner who turns strategy into execution.
• Problem-Solving & Ownership: You bring a structured, yet adaptive approach to challenges—leading high-impact initiatives from idea to outcome with a hands-on, entrepreneurial spirit.
• Global Communicator: Excellent communication skills in English and German.
• Academic Foundation: Degree in Business, Finance, Economics, or STEM from a top-tier university. An MBA is a plus but not required.

Our Commitment to Your Success

• Invest in Your Future: You’ll join a high-performing, rapidly scaling global company with a clear vision, while directly influencing the company's trajectory and sharing in its success. We’re committed to your growth through regular feedback, mentoring, and our development programs, you’ll expand your skillset and build a long-term career at adjoe.
• Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you and your family covered, including a relocation bonus, and personal support to help you build your life here, making your move smooth and stress-free.
• Live Your Best Life, at Work and Beyond: Flexible hours, remote Fridays and 30 vacation days. You’ll also have three weeks of remote work each year, access to an 24/7 in-house gym with classes, and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Our Hamburg HQ offers more than a view of the Alster lake. You’ll find a vibrant office with top-notch equipment, open collaboration spaces, and plenty of snacks and drinks to keep ideas flowing.

We welcome applications from people who will contribute to the diversity of our company.

Apply for this Job

Partner Procurement Lead

What You Will Be Doing

• Lead end-to-end procurement processes for both new and existing Data and Technology partners globally.
• Coordinate initial reviews of legal documentation (NDAs, DPAs, MSAs) and manage smooth, timely communication with internal Legal and Data Protection teams.
• Drive commercial negotiations and agreement renewals to secure optimal pricing, SLAs, and contract terms.
• Act as the primary operational bridge between internal teams and external vendors, ensuring frictionless onboarding and alignment.
• Own and maintain a centralized repository of all partner-related legal, compliance, and commercial documents, keeping everything organized and up to date.

About You

• Proven professional experience in procurement, vendor relationship management, or commercial operations within a fast-paced B2B tech environment.
• Strong commercial mindset with a track record of handling negotiations, optimizing costs, and evaluating vendor offerings.
• Excellent legal literacy — you understand contract structures, know what to look for in service agreements, and can efficiently translate business needs into legal requirements.
• Fluency in English (C2 level) with exceptional communication and stakeholder management skills.
• High level of independence and proactiveness — you are comfortable taking full ownership of processes and driving them to the finish line.
• Sharp attention to detail when working with complex documentation and multiple parallel workflows.

Nice to have

• Prior procurement or vendor coordination experience specifically within the Fintech, RegTech, or Identity Verification industries.
• Experience working from the "buyer’s side" — evaluating and onboarding external infrastructure, software, or data providers.

What We Offer

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, offices or coworking spaces are available, but the choice is yours.
• True flexibility. No fixed 9-to-5 schedule; adjust your working hours as needed while staying productive and in sync with the team.
• Extra time off. Birthday holiday, 10 personal days per year, seven sick days without paperwork, and additional time over Christmas and New Year.
• Work that matters. Contribute to a mission of building a secure, accessible, and inclusive digital world.
• Compensation. Fair and transparent pay benchmarked to the market.
• Truly global. Work across continents and time zones with campaigns that cross borders, cultures, and languages.
• Growth built in. Clear goals, open feedback, and personal development plans with opportunities for learning and attending role-specific events.
• Team offsites. In-person gatherings a few times a year, fully covered.
• Getting you set up. Tools and hardware provided to support your work.
• Friendly by design. A human, open, and inclusive culture that values individuality and diverse perspectives.

The Hiring Stages

1. TA screening
2. Hiring Manager Interview
3. Final Interview

Sounds like a great opportunity for your career development? Then go ahead and apply!

Product Owner/Product Manager

Responsibilities

• Co-develop and maintain a clear product vision, strategy and roadmap for building out our digital platform solutions
• Define and maintain Objectives and Key Results (OKRs) aligned to product and business strategy
• Collaborate with end users in IB Operations to communicate art of the possible and identify business processes that require transformation and migration onto new platforms
• Assess potential use cases objectively and understand business value vs cost of the solution, looking to reuse or extend existing capabilities where feasible
• Influence the design of new solutions to deliver benefit for multiple stakeholders where possible
• Maintain pod and iteration backlogs in Gitlab to a high standard
• Assist with relevant data sourcing, ensuring compliance with the firms policies
• Obtain necessary governance approvals for new use cases / solutions
• Keep current with industry trends and emerging technologies in AI / ML space, and apply external perspectives and insights to improve our offering
• Mitigate impediments to the team's goals, align across pods and with other crews where needed and act as your pod's ambassadors towards internal stakeholders and clients

Skills

Must have

• Senior Business Analyst / Product Manager working in agile environments with a strong understanding of agile delivery frameworks and product management
• Experience in Data Quality: legacy data alignment
• Validations & Controls
• Historical Data Remediation
• Experience in researching user pain points and translating these into requirements
• Comfortable analysing business processes, documenting before and after states
• Setting and delivering outcome-focused goals, such as using OKRs (Objectives and Key Results)
• Team player with high personal standards, enthusiastic and proactive personality, a true agile mindset and strong analytical and problem-solving skills
• Strong active listening and communication skills to build networks and partnerships at all levels
• Focus on value creation from adoption and usage beyond the technical delivery

Nice to have

• Knowledge/expertise with relevant experience in Kafka, Flink, Elastic Search, and Flowable technologies

Other

Languages English: C1 Advanced

Audit Program Manager

The Audit Program Manager role supports all aspects of Veeva’s audit and inspection management program, including the compliance outreach program. The Audit Program Manager is responsible for all areas of audit management including customer audits, management of corporate policies/procedures in the audit domain, internal audit/review of quality processes, regulatory intelligence for audit-related purposes, ISO9001 compliance, third-party independent industry audit program, managing customer-facing content, and audit/review of IT controls (e.g., SOC).

What you’ll do

• Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
• Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
• Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
• Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

• 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
• Exceptional verbal and written communication skills with strong active listening and reading comprehension
• Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
• High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
• Demonstrated resilience, self-management, and commitment to continuous learning and improvement
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

On-target Earnings

Base Salary range (Nashville, TN) $16.83 — $21.16 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office hub locations and expectations to work from the office 3+ days a week, with in-office perks
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

Business Analyst/Bioinformatics

The Business Analyst acts as the translation layer between research scientists (molecular biologists, genomics/phenotyping teams) and the development team, owning how scientific intent becomes well-structured pipeline inputs, outputs, and data contracts at a product level.

What we expect

• 3+ years in a BA or similar analytical role, with demonstrated experience in bioinformatics
• Comfortable across the core genomics data types the bioinformatics pipelines handle: NGS workflows, variant/marker data, and the genotype–phenotype linkages
• Able to translate scientists' conceptual requirements into concrete I/O specifications: sample sheets and metadata models, reference-genome handling, parameterization, and the data contracts between pipeline steps
• Conceptual grasp of how production bioinformatics pipelines are built and run (workflow managers like Nextflow/Snakemake, containerization, reproducibility, cloud execution)
• Experienced in running structured interviews and working sessions with scientists and internal stakeholders, building and maintaining relationships across stakeholder groups, and managing competing priorities and expectations between them
• Able to produce clear, structured artifacts (user stories, process maps, written documentation) that the development team can act on directly, and keep this documentation current as requirements evolve
• Able to work fluently across a mixed delivery team, participate in or organise agile-style ceremonies (backlog grooming, sprint planning, reviews), and keep business needs aligned with what's actually being built

Nice to have

• Familiarity with plant/breeding data standards and ontologies — MIAPPE, BrAPI, Crop/Plant Ontology, and FAIR principles.

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• A team with excellent tech expertise