Remote 🚀 Management Jobs

Senior Product Manager (Campaign Execution)

What you'll be doing

Owning and creating the roadmap, and defining the long term vision for the Campaign Execution team

Rethink our campaign building experience through an AI-first lens and transforming the workflow into a more intelligent and automated experience

Responsible for delivery of product specs that capture user needs along with clear direction for the engineer, design, and QA team on how the feature should behave and what success looks like.

Success for this role is someone who can drive features through to completion, delivering high-quality results while dealing with ambiguity, and creating products that drive more customer engagement with the StackAdapt platform.

What you’ll bring to the table

• 5+ years of experience as a product manager delivering complex projects across multiple milestones.
• Problem solver; you’re able to identify problems, understand them deeply, and figure out different solutions to the problems
• Success for this role is someone who can drive features through to completion, delivering high-quality results while dealing with ambiguity, and creating products that drive more customer engagement with the StackAdapt platform.
• Excellent collaborator, able to tailor your approach when working with Product, Design, Engineering, Data Science, and Revenue teams.
• Keen design sense; you’re able to look at a feature and understand it through a user’s eyes.
• Clarity of writing denotes clarity of thought; you’re able to capture and distill ideas down into written words in order to build consensus around your vision.
• Martech experience is preferred but not required.
• A Computer Science or Engineering background is preferred but not required - ensuring you can understand and communicate technical concepts

Tech stack / team description

The role reports to a Director of Product as well as a dedicated team of engineers, designers, and QE, while collaborating with product managers in adjacent product areas.

Benefits, perks, and compensation (summary)

Canada Base Salary Band $168,000 — $231,000 CAD

USA Base Salary Band $144,000 — $198,000 USD

StackAdapt benefits include: highly competitive salary, retirement plans, paid time off, mental health care, health benefits from day one, work from home reimbursements, optional global WeWork membership, training/onboarding, personal development support, programmatic courses and certifications, parental leave, inclusive culture, social/team events. Benefits may vary by country.

What You’ll Do

Product Strategy

• Own SIFA's full strategic direction from MVP to portfolio backbone — setting the investment stage strategy, building the evidence case for the external RCT, and pressure-testing the CPY model against the 100,000-youth cost point.
• Ensure every stage-gate decision is grounded in evidence, not momentum, and that SIFA's AI coaching layer is developed with enough rigor to anchor the broader portfolio strategy.
• Own and drive SIFA's product strategy within the strategic direction, problems to solve, and priorities set by the business unit leader — including the investment stage strategy, next-stage decisions, and the investment memo — with full accountability for the quality of evidence, analysis, and recommendations presented to leadership and the Investment Committee.
• Maintain active alignment with the business unit leader on product direction, payer strategy, and organizational priorities; surface strategic implications and trade-offs proactively so the business unit leader can shape the frame rather than react to decisions already made.
• Lead stage retreats and quarterly planning cycles within the strategic frame of the divisional OKRs and organizational strategy; set stage and quarterly OKRs that reflect both product evidence and organizational priorities; bring a proactive perspective on opportunities and risks beyond the current roadmap.
• Own and evolve SIFA's core strategy artifacts — value proposition, theory of change, lean canvas, user persona (including the "Monica" persona), skills map, graduation criteria, product risk register, and product roadmap — and keep them live and decision-relevant across stages.
• Own LX strategy for SIFA; ensure SIFA's daily coaching rhythm (evening wrap, morning coach, daytime nudge) is grounded in strategic intent and drives measurable behavior change; hold design partners accountable to agreed quality standards.
• Own the gender equity and safeguarding strategies for SIFA in alignment with organizational standards.
• Own the CPY narrative and full product strategy budget; lead BvA reviews; present the investment case to the Investment Committee and drive cost efficiency decisions rooted in the product model — calibrating feature investment against the 100,000-youth cost point and 6X ROI target.
• Own the product dashboard; ensure it reflects the right current-stage metrics — profit uplift, engagement, credit recovery, micro-action completion, and platform availability — and is actively used in strategic decision-making.
• Adapt and apply organisational standards to SIFA's context and contribute to new standards in collaboration with functional leaders.

Product Team Management

• Defines and drives the learning agenda across SIFA's MVP-to-scale transition — setting the evidence standards that gate each stage, weighing external research on digital coaching and youth behavior change, and ensuring every go/no-go decision is based on evidence the team has actively designed to collect.
• Set and own SIFA's learning agenda — defining what must be learned at each stage (retention and habit formation at 1,200 youth; delivery model viability at 5,000; RCT readiness at scale), how evidence will be generated, and how findings feed into stage-gate decisions and the investment memo.
• Proactively widen the evidence base by curating external research on digital coaching, behavior change, and youth livelihoods (in partnership with the evaluation team); deepen the team's interpretation of evaluation results; shape qualitative research to complement quantitative findings.
• Collaborate with the evaluation team to design and oversee SIFA's evaluation plan; ensure pilots, experiments, and research activities — including pre-post profit analyses using the panel method, credit recovery tracking, and engagement monitoring — are executed well and synthesized into clear, actionable findings.
• Own the integrity and decision-usefulness of SIFA's data architecture; integrate external research, evaluation findings, experimental results, user feedback, and operational signals to make high-stakes decisions under uncertainty.
• Own the full suite of SIFA product builds — LX flows, WhatsApp and Webapp journeys, points system, micro-actions, onboarding and activation design, coaching scripts, Business Advisor toolkit, and all field and print materials — to standard and on schedule.
• Own the quality control strategy; define how quality is assessed and how findings feed back into design and the learning agenda. Validate design decisions against CPY constraints and the delivery model; escalate design trade-offs that exceed cost or delivery constraints.
• Maintain a structured feedback loop with the implementation lead; conduct periodic check-ins to monitor gaps between SIFA's designed coaching experience and what youth actually encounter.

Product Development (Discovery and Experimentation)

• Own the relationships required to take SIFA to the RCT and beyond — including tech and evaluation partners, Business Advisor and CEA networks, community-based recruitment channels (including table banking groups), and prospective payers who will need to see credible evidence before committing to digital coaching at scale.
• Resolve cross-product and cross-functional trade-offs proactively, and ensure the broader leadership team understands SIFA's portfolio role and is aligned on what the product needs to deliver it.
• Maintain active alignment with the business unit leader — surfacing strategic implications, trade-offs, and product risks in time for them to shape the frame; ensure the Business Unit leader is never surprised by product decisions that have wider organisational consequences.
• Involve key stakeholders — including youth (the "Monica" persona), Business Advisors, CEAs, impact unit leaders, and functional partners — in setting and validating SIFA's product direction; maintain their understanding of and alignment with the product strategy.
• Support the MD or Country Lead in broader leadership initiatives while maintaining clear accountability for SIFA; ensure cross-functional workstreams — with impact unit, LX, metrics, tech, and implementation teams — execute coherently.
• Represent SIFA clearly in organisational and leadership forums, planning cycles, and funder conversations; maintain accountability for the product area even as organisational priorities shift.

Stakeholder Management

• Maintain active alignment with the business unit leader — surfacing strategic implications, trade-offs, and product risks in time for them to shape the frame; ensure the BU leader is never surprised by product decisions that have wider organizational consequences.
• Manage upward, downward, and across functions proactively; resolve cross-product and cross-functional alignment challenges before they escalate to the business unit leader or MD.
• Support the MD in broader leadership initiatives while maintaining clear accountability for the product area.
• Build and sustain working relationships with functional leaders across design, training, gender equity, and safeguarding; create structured moments for their input during the development cycle.
• Represent the product clearly in organizational and leadership forums; maintain accountability for the product area as priorities evolve.

Who You Are

• You bring 10+ years of experience in product management, product leadership, or closely related roles, with a strong track record of shaping strategic direction across complex or multi-product portfolios — not just executing against existing plans.
• You have led products end-to-end, from defining strategic hypotheses and impact models, to building business cases and financial projections, securing executive buy-in and funding approval, and refining strategy based on performance, evidence, and learning outcomes.
• You are confident making high-stakes decisions in ambiguous environments, and you take ownership of both the outcomes and the learning that comes from them.
• You are deeply experienced in lean startup methodologies, design thinking, and agile product development, and you know how to set high standards while coaching teams to consistently apply them.
• You have experience managing and developing senior product practitioners, building cultures grounded in accountability, continuous learning, experimentation, and rigorous product thinking.
• You are highly analytical and able to synthesize qualitative insights, quantitative data, financial analysis, and evaluation findings into clear strategic decisions and priorities.
• You are skilled at driving alignment across products, teams, and senior stakeholders, including engaging effectively with Managing Directors, leadership teams, funders, and external partners.
• You are an excellent communicator who can make complex product strategy, trade-offs, evidence, and impact easy to understand for both technical and non-technical audiences.
• You lead with empathy and curiosity, taking time to deeply understand the realities, motivations, and challenges faced by underserved and marginalized communities.
• You are passionate about creating transformative opportunities for youth and are energized by environments centered on continuous improvement, innovation, and learning.
• You are excited by the challenge of building and scaling digital products for low-income or out-of-school youth in Sub-Saharan Africa, particularly through mobile-first channels such as WhatsApp, SMS, and web applications.
• You have experience or strong interest in areas such as AI-powered coaching, behaviour change design, livelihoods programming, or evidence-driven product development, including exposure to RCTs, impact measurement, or investor/funder reporting frameworks.
• You understand or are eager to learn about micro-entrepreneurship and informal sector realities within East Africa, and you bring a user-centered approach to designing products that create meaningful impact.
• You resonate with our Five Cultural Tenets and are aligned with Educate!'s culture.

What We Offer

• A vibrant, mission-driven environment with a supportive and fun team.
• Flexibility - Fully remote or hybrid work environment (location dependent).
• Competitive salary based on experience.
• Competitive benefits based on location.
• Learning & growth opportunities.
• Fixed term contract with a possibility of extension based on performance.

Location

Remote (East Africa preferred)

Application Process

Rolling basis, interviews happening soon!

Personal Assistant

The role of Personal Assistant requires thoughtful and strategic judgment across a variety of personal situations, and it requires high trust and confidence. This person will be trusted as part of the daily support system for our CEO, ensuring that he optimizes his life to be at his best and deliver the highest value for Proto. This role will report to the Saneel Radia’s EA, and function as an extension of his support team.

What you will do

• Completes a wide variety of personal and administrative tasks for the CEO, including proactive calendar and appointment management, medical and health management, and household and lifestyle management
• Plans, coordinates, and ensures the CEO is prepared for all personal travel and family events, including end-to-end planning of family travel for vacations and other events
• Coordinates multi-track itineraries when schedules diverge, and provides active support during periods of travel change
• Communicates effectively and professionally, as they will be communicating directly with the CEO’s family and other important people in their life
• Acts as a point of personal leverage to the CEO, proactively raising both opportunities and concerns well in advance, so that the CEO can balance work and personal life as effectively as possible
• Performs ad hoc tasks and personal projects that are highly complex and sensitive; requiring research and coordination
• Responds in real-time, and understands that this job often requires communication outside of core business hours, especially during travel windows

Qualifications

• A bachelor’s degree is preferred
• Any work or internship experience in a high-paced entrepreneurial environment, ideally in a client service industry
• This is a 1099 contract position paying $30.00 - $35.00 per hour and is eligible for overtime in accordance with applicable law
• The position is expected to average approximately 40 hours per week, although hours may vary based on business needs
• Proto is a NYC-based company with offices at 120 Broadway. Due to our CEO living in Austin, the preference is for this person to be based there
• This role does not have an in-office requirement and can work remotely when not required for in-person activities based around the CEO’s home

Portfolio Pricing Strategist

What you'll do

This role sits at the center of the Stripe pricing architecture, working horizontally across our product portfolio to shape how Stripe packages and prices its suite of products. Rather than going deep on a single product, you'll develop the frameworks, methodologies, and strategic recommendations that govern how our products work together commercially. Your work will be highly visible to Stripe leadership and directly shape how millions of businesses experience the value of Stripe.

• Develop the frameworks, methodologies, and strategies that govern how Stripe products are priced and packaged together commercially, aligned to our long-term commercial goals
• Synthesize the value of the Stripe product portfolio through qualitative research, competitive benchmarking, and willingness-to-pay analysis to inform cross-product packaging decisions
• Build financial models to evaluate the impact of pricing changes on revenue, margin, and user behavior
• Drive alignment across Finance, Legal, Product, and Go-to-Market stakeholders on pricing architecture decisions and bring them to execution
• Develop and maintain internal pricing enablement resources — playbooks, frameworks, and processes — that help the broader pricing organization operate more effectively

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5–7 years of relevant experience in an operational role or in a management consultancy, ideally delivering Pricing, Go-to-Market, or Product recommendations, or working on highly strategic questions for the business
• Experience conducting qualitative and quantitative user research on product needs and value perceptions, as well as market research and competitive benchmarking
• Excellent verbal and written communication skills, and a willingness to proactively work with functions across the company

Preferred qualifications

• Demonstrated ability to ask the right questions and to use sound business judgment when collaborating with a wide range of stakeholders
• Knowledge of the payments ecosystem and value chain
• Ability to maintain high performance under tight timelines, and a hands-on mindset to get any job done
• Experience with SQL or AI tooling

What You’ll Do

Own the full Cloud Namespace lifecycle for an operator using Temporal Cloud: understanding workload needs, provisioning and management flows, defining the right configuration defaults and policies, updates-in-place, and safe deletion. Define and evolve differentiated Namespace offerings (e.g., higher/lower SLA, latency, durability, residency, and cost options) that are easy for customers to understand and trust. Own throughput and capacity management for Namespaces (e.g., autoscaling, TRUs, reserved vs. elastic capacity, scheduling, visibility, limits, and quotas). Drive operational policy and features (Namespace placement in deployment rings, replication, scaling) to deliver highly performant, reliable, and cost-effective service at massive multi-tenant scale. Define and own Namespace SLOs and SLAs , including instrumentation and customer-facing communication of performance and reliability expectations. Own the Namespace APIs & configuration used by customer automation, the Temporal Cloud UI, and other products and services.

What You’ll Bring

Product leadership experience shipping and operating platform/infrastructure products , especially where reliability, performance, and cost tradeoffs matter. Strong systems thinking: ability to translate workload needs into tiering, pricing, policy, quotas/limits, and defaults that scale across many customers. Comfort partnering closely with engineering on technical topics like autoscaling, capacity planning, rolling deployment and placement logic , and resilience patterns—even if you’re not writing production code. Experience defining and managing SLOs/SLAs and using metrics to drive product decisions and prioritization. Ability to build alignment across stakeholders (Engineering, Cloud Ops/SRE, Support, Sales, Solutions, Security) and make clear, durable decisions in ambiguous environments. Clear written and verbal communication, including the ability to produce crisp PRDs, decision docs, and customer-facing explanations.

Nice to Haves

• Experience with multi-tenant systems, workload isolation, and “noisy neighbor” mitigation.
• Familiarity with API product design for long-lived resource lifecycle operations and safe evolution over time.
• Background working on placement, routing, data residency, or geo-distributed reliability problems.
• Experience building pricing/packaging inputs for tiered services in partnership with Finance/GTM.

Compensation

The estimated salary range for this role is $185,000 - $260,000, based on experience and location. Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Benefits & Perks

• U.S. Benefits: Unlimited PTO, 12 Holidays + 2 Floating Holidays
• Medical, Dental, Vision: 100% Premiums Coverage
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks: Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend, and more!
• International Benefits: PTO and Benefits outside the United States vary by country, issued in partnership with Remote.com

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Who You Are

• Product leadership experience shipping and operating platform/infrastructure products, especially where reliability, performance, and cost tradeoffs matter.
• Strong systems thinking and cross-functional collaboration skills.
• Comfort working with engineering on technical topics related to autoscaling, capacity planning, and resilience patterns.
• Excellent written and verbal communication with ability to produce PRDs and customer-facing explanations.

Team Description

Temporal Cloud is Temporal’s managed SaaS product, used by customers to run workloads with varying requirements for throughput, latency, resilience, isolation, data residency, and cost. Namespaces are the primary unit of isolation within Temporal Cloud. In this role you’ll own the Cloud Namespace product surface end-to-end and partner with engineering teams to deliver customer-facing capabilities and shape internal operational systems for namespace placement, provisioning, capacity management, and more.

Tech Stack

Collaboration with engineering on autoscaling, capacity planning, rolling deployment and placement logic, and resilience patterns. No explicit codebase details provided, but emphasis on platform/infrastructure product design and operations.

In this role, you will

• Lead high-impact initiatives across document creation, authoring and collaboration experiences.
• Shape cohesive end-to-end document workflows, ensuring users can move naturally from drafting to completion.
• Integrate AI capabilities directly into document experiences — including authoring, refinement, structure, and automation — with a focus on real user outcomes.
• Define product direction for modern document systems, blending structured content, intelligent assistance, and collaborative workflows.
• Partner closely with design, engineering, AI platform, and core platform teams on APIs, integrations, and data models that enable scalable experiences.
• Collaborate with other senior PMs to ensure consistent, connected journeys across PandaDoc.
• Drive continuous improvement through experimentation, customer feedback, and product telemetry.
• Shape the long-term direction of PandaDoc’s Document Domain, ensuring flexibility, coherence, and readiness for evolving AI-powered capabilities.

About You

• 7+ years of hands-on product management experience in B2B SaaS, ideally across document creation, productivity, collaboration, or content platforms.
• Proven experience owning complex user-facing domains end-to-end — from strategy through delivery and iteration.
• Familiar with document systems, structured content, and cross-format editing models (PDF, DOCX, Markdown, or AI-generated content).
• Direct experience shipping AI-powered product features, including defining UX behavior, rollout strategies, and iteration based on real-world usage.
• Comfortable integrating AI into workflows thoughtfully, focusing on measurable user outcomes rather than standalone capabilities.
• Skilled in rapid discovery and iteration using prototypes, experiments, and AI-assisted tools.
• Demonstrated AI fluency — using AI for analysis, prototyping, and workflow automation, with strong judgment to translate ambiguous AI capabilities into dependable product experiences.
• Strong communicator who simplifies complexity, frames trade-offs clearly, and aligns cross-functional teams.
• Pragmatic and execution-oriented, balancing experimentation with prioritization and delivery discipline.
• Comfortable partnering with deeply technical teams on system design, APIs, and platform constraints.

Clinical Compliance Operations Specialist

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Clinical Compliance Operations Specialist, you will facilitate and manage GCP project implementation audits ensuring internal adherence to Veeva processes. The Clinical Compliance Operations Specialist will ensure quality processes are defined, followed, and maintained across multiple product and service lines and regulated domains (e.g., GCP, HIPAA, CSV). This role will work closely with cross-functional global teams to provide GCP support for Veeva products in varying Services areas by promoting GCP compliance, authoring GxP documents and records, reviewing project implementation deliverables, incident management review, and performing occasional supplier assessments.

About the role

Product Manager at Zippi. Role focuses on owning critical product problems end-to-end, translating user and business insights into decisive bets, and partnering with Engineering, Risk, and Data Science to shape, launch, and iterate product solutions that improve customer value, retention, and unit economics.

What you'll do

• Own the most critical product problems for the mission at any given moment; explicate trade-offs, defend difficult decisions, and drive work that meaningfully improves value for customers and business metrics.
• Translate user insight and business judgment into clear bets, explicit “noes,” and success metrics aligned to Zippi’s strategy, translating them into technical constraints and impacts on credit/risk.
• Collaborate across Engineering, Risk, and Data Science; leverage deep understanding of systems to guide decisions and lead them through delivery, launch, and iteration.
• Model product excellence through structured thinking, clear storytelling, and customer obsession; share frameworks and learnings to help teams make better decisions.

Requirements / Qualifications

• Proven history of ownership of complex, mission-critical product areas in high-risk, ambiguous environments; demonstrated prioritization, trade-offs, and high-quality execution with meaningful business impact.
• Sharp product judgment and clarity; ability to identify real problems, recognize patterns, and transform ambiguity into high-impact bets and simple, effective solutions.
• Strong analytical capability; comfortable working with data and metrics; ability to connect product choices to business outcomes, unit economics, and second-order effects.
• Effectiveness working across teams, especially with Engineering, Risk, Growth, Data, and Operations; understands how each function operates and how to leverage that for momentum.

Perks / Benefits

• Competitive compensation
• Annual Learning Budget
• Health plan fully paid by Zippi for you and dependents up to age 18; 50% for spouse/partners
• Creche assistance for children up to 6 years
• Meal vouchers
• Flexible vacation
• Wellhub and Zenklub
• 100% remote work

Team / Company context

Na Zippi, product is the primary way we deliver value to micro and small businesses. We work closely with Engineering, Risk, and Data Science, grounding decisions in how our systems operate and how credit/risk models function. The product team acts as a guardrail for ongoing improvement, focusing on long-term value and durable advantages for customers and the business.

Who you are

• Ownership-driven, with a track record of driving meaningful outcomes in high-risk product areas.
• Customer-focused, with strong judgment and the ability to turn insights into concrete bets and actions.
• Analytically adept, comfortable with data-driven decision making and connecting product choices to business metrics.
• Collaborative, capable of aligning and coordinating across Engineering, Risk, Growth, Data, and Operations.

Tech stack / domain (implied)

Collaborates with Engineering, Risk, and Data Science; experience with systems that involve credit/risk and data-driven decision-making is valued.

Description

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a fast-growing company based in Bali, in hiring a Customer Support Representative Lead (CSR Lead). In this role, you will be directly managed under IBMC while leading the front-line support pod for our client's operations.

We are seeking a proactive, highly organized, and communicative Customer Support Representative Lead to oversee and elevate our customer support team. Building upon core support duties, you will take ownership of team performance, daily operations, quality assurance, and high-level escalations. The ideal candidate combines hands-on support experience with strong leadership skills to guide the team in delivering a seamless user experience across email and live chat channels.

What you'll do

• Team Leadership & Operations: Supervise daily support queue operations (Email and Live Chat), monitor team bandwidth, and ensure accurate, timely responses during operational hours.
• Escalation Management: Handle high-priority, complex, or sensitive customer complaints escalated by support representatives and resolve them promptly.
• Quality Assurance (QA) & Coaching: Routinely review support tickets, monitor response quality, provide constructive feedback, and conduct training sessions to upskill support agents.
• Process & Knowledge Management: Create and update internal knowledge bases, standard operating procedures (SOPs), and customer-facing FAQ guides to enhance self-service and team efficiency.
• Direct Customer Support: Maintain active involvement in answering customer inquiries, guiding them through products and services, and educating users on product functionalities.
• Performance Reporting: Track key customer support metrics (e.g., CSAT, First Response Time, Resolution Rate) and report regular performance insights to IBMC and client stakeholders.

Requirements

• Education: Bachelor’s Degree in Communications, Business, Business Administration, or a related field.
• Experience: Minimum 3–4 years of customer support experience, with at least 1–2 years in a leadership, supervisory, or team lead role.
• Communication Mastery: Flawless professional written and spoken communication skills in English and Bahasa Indonesia.
• Technical Skills: Strong proficiency with helpdesk ticketing systems (e.g., Zendesk, Freshdesk, Intercom) and live chat platforms.
• Problem-Solving & Composure: Demonstrated ability to remain calm, analytical, and polite when managing difficult customer escalations under pressure.
• Data & Process Orientation: Familiarity with customer service metrics (CSAT, SLA, FRT) and experience creating support documentation/SOPs.

Benefits

• Direct career oversight and professional development under IBMC.
• Collaborative and supportive team environment supporting a growing Bali-based enterprise.

Delivery Manager, Self-Service

Delivery Manager to drive execution of SDK initiatives and, once features go live, to own the operational coordination that keeps the SDK ecosystem running smoothly. You will coordinate work across DevRel, Engineering, Analytics, and Marketing to ship on schedule. This role focuses on keeping SDK ecosystem on track, ensuring smooth delivery of self-service developer experience improvements, and maintaining clear visibility into progress, risks, and blockers.

Responsibilities

Delivery & Launch Coordination

• Own the delivery plan and timeline for SDK initiatives, releases, and documentation updates;
• Maintain a current dependency map across DevRel, Engineering, Analytics, and Marketing; identify and escalate risks and blockers before they affect delivery;
• Coordinate cross-functional launch readiness for each SDK release or major update;
• Track progress in Jira and keep delivery status accurate and current;
• Maintain a live delivery view and drive weekly execution reviews;
• Track delivery and operational metrics and surface issues across the developer journey.

Stakeholder Communication & Meetings

• Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion;
• Publish a regular status update covering progress, upcoming releases, and active blockers;
• Act as the primary point of contact for coordination questions across teams;
• Maintain Confluence documentation for processes, decision logs, and launch playbooks.

Operational Coordination

• Run and continuously improve the request intake and tracking process for SDK-related tasks — capture feedback from product and DevRel teams, receive needs, route to owners, monitor progress;
• Run regular syncs with key contacts across DevRel, Engineering, Analytics, and Marketing, and resolve or escalate blockers;
• Coordinate outreach and re-engagement initiatives for SDK merchants;
• Surface recurring feedback and delivery/operational metrics to the Product Lead to inform prioritization.

Requirements

• 2–4+ years of experience in delivery/project coordination, ideally in B2B, SaaS, or developer platform environments;
• Proficiency with Jira and Confluence for tracking, reporting, and documentation;
• Strong organizational skills — able to manage multiple workstreams and keep cross-functional teams aligned;
• Basic understanding of SDKs/APIs and developer integration workflows;
• Strong collaboration and communication skills with both technical teams (developers, engineers) and business stakeholders;
• Ability to work independently, manage competing priorities, and proactively identify and escalate issues;
• Data-driven approach to tracking progress and identifying bottlenecks;
• Fluent in English (written and verbal).

Nice to have

• Familiarity with mobile app ecosystems (iOS/Android) and SDK distribution.
• Experience with developer-facing documentation or onboarding flows.
• Familiarity with self-service/PLG growth models.
• Experience working with distributed, async-first teams across multiple timezones.

AI Product Manager

United States

AI Labs – AI Lab Prime /

Full-time /

Remote

What you'll do

• Get obsessed with the customer. Talk to SMB owners, watch them work, mine the signal sitting in our millions of existing users — find the problem they actually have, not the one that's convenient for us.
• Run on hypotheses, not opinions. Form a sharp bet, design the test, read the result honestly even when it stings, move.
• Own the funnel and the money. Activation, conversion, retention, monetization — know the numbers cold and push them yourself.
• Turn mess into a thing worth building. Insight is cheap; a sharp, buildable product decision is not.
• Build alongside your engineers, not above them. Prototype with AI tools — v0, Cursor, Lovable, whatever's fastest — and fix your own interface instead of filing a ticket for it.
• Ship in days, not quarters. Idea to something real in front of a user in about a week. Then do it again.
• Bring the energy that makes people want to build with you. This is the job where "it's just a job" gets you replaced.

Who you are

• ~3–5 years building software products and shipping V1s that real customers actually used — SMB experience is a strong plus.
• Customer-obsessed by instinct, not by training — you start from their problem, not our roadmap.
• AI-native. You use these tools every day, not just on slide decks, and you have sharp instincts for what they can and can't do yet.
• You've run experiments that mattered — you can name the bet, the test, and what you learned when you were wrong.
• Curious and genuinely unafraid to be wrong in public. Fast learners who chase the question outrun people who protect their ego.
• A real nose for product — you can tell good from bad in five minutes, not five meetings.
• Hands-on by default. Given the choice between a rough prototype and a strategy doc, you build the prototype.
• Fluent in growth and monetization — funnels, conversion, pricing, the levers that actually move a business, not just a metric.
• Hungry for freedom on new things — and ready to run with it the moment you get it.

What we offer

• Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
• Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
• Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
• Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
• Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
• Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
• Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.

Job description

Job title: Administrative Business Partner

What you’ll do

• In this role, you will be a critical part of supporting our People Leadership business function by offering administrative support to 2 leaders.
• Provide complex calendar support for your leaders and, potentially, other members of their team
• Manage and book travel arrangements and process expense reports
• Make recommendations to your leaders on time management, prioritization, delegation, and organization
• Organize and plan team meetings and offsites by assisting with the production of materials and pre-reads, taking notes, and tracking action items
• Partner with your leader to track key project milestones as well as progress against personal, team, and company goals and targets
• Establish new—and improve existing—administrative systems and processes
• Support the operations and culture of your leaders organization
• Act as a trusted strategic partner and handle highly sensitive data with absolute discretion

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• You have 5+ years of administrative experience at a fast growing or large company
• You are exceptionally organized, with superb attention to detail and a strong ability to execute
• You have excellent time management skills and are able to quickly shift tasks and priorities as needed
• You work effectively across various roles and teams in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient
• You communicate, perform, and react well under pressure or ambiguity
• You enjoy optimizing and improving processes
• You are adept at handling sensitive information and situations with care and confidence
• You are able to anticipate and respond to the needs of others before they arise
• You have experience in a high-growth technology startup

Senior Technical Product Manager, Swap

UAE / UK / Portugal / Poland / Bulgaria

Your mission

Own the end-to-end success of the Swap product domain, combining product leadership, technical understanding, market awareness and AI-enabled product management to keep Swap competitive, reliable, scalable and valuable for users and partners.

Reporting to the Head of Product, B2B SaaS, you’ll work closely with Product Owners, Product Design, QA and Engineering, while partnering with Marketing, Legal and Sales & Business Development. You’ll connect product strategy with execution and lead initiatives from discovery and roadmap development through delivery, launch, growth and optimisation.

You’ll translate complex DeFi and technical concepts into clear product decisions supported by user, business, technical and on-chain evidence. You’ll also use AI to accelerate research, discovery, documentation, prioritisation and experimentation—validating its outputs and retaining full accountability for every product decision.

What you’ll do

• Own the Swap lifecycle from discovery and strategy through roadmap development, delivery, launch, growth and optimisation, with accountability for measurable user and business outcomes.
• Define the product vision, strategy, roadmap, priorities, requirements, success metrics and launch-readiness criteria.
• Lead complex cross-functional initiatives with Product Owners, Product Design, QA, Engineering, Marketing, Legal and Sales & Business Development, aligning ownership, dependencies, go-to-market plans and business readiness.
• Run structured discovery, customer research, hypothesis validation and experimentation before committing significant engineering investment.
• Build evidence-based investment cases using product and on-chain analytics, opportunity sizing, competitive benchmarking, cost-benefit analysis and relevant strategic frameworks.
• Use AI to accelerate research, documentation, discovery, prioritisation and experimentation, creating repeatable workflows and validating outputs for accuracy, relevance and potential bias.
• Use Dune Analytics and other product or blockchain analytics platforms to validate assumptions, define KPIs, measure outcomes and adjust the roadmap when evidence changes.
• Monitor users, competitors, market dynamics and emerging DeFi protocols, turning opportunities, risks and threats into product initiatives or experiments.
• Guide product decisions across routing, aggregation, APIs, integrations, liquidity sources, performance, scalability and reliability, balancing immediate competitive needs with long-term platform evolution.
• Communicate product direction, investment recommendations, trade-offs, risks, performance and roadmap progress to technical, non-technical and executive stakeholders.

Who you are

• You have 6+ years of product management experience, including end-to-end ownership of complex technical products or platforms.
• You understand Web3, DeFi, blockchain products, DEX aggregation, liquidity, routing or closely related financial-technology domains.
• You have defined and executed product strategies, roadmaps, requirements, success metrics and launch plans for a complex product area.
• You have led initiatives across product, engineering, design, marketing and Sales & Business Development, using influence to manage ambiguity and drive delivery without direct authority.
• You have worked closely with engineering teams on APIs, integrations, infrastructure, system architecture, scalability or performance.
• You have strong structured-discovery, customer-research, experimentation, hypothesis-validation, market-analysis and competitor-analysis skills.
• You have built evidence-based cases for significant product or engineering investments and presented recommendations to technical, non-technical and executive audiences.
• You use product, business, technical and on-chain evidence—including Dune Analytics or equivalent platforms—to make decisions, measure outcomes and adjust priorities.
• You use AI in research, discovery, documentation, prioritisation or experimentation and validate its outputs while retaining accountability for decisions.
• You bring excellent written and verbal communication, strong ownership, attention to detail and a focus on measurable outcomes.

Nice to haves

• Experience with B2B SaaS, APIs, developer platforms or infrastructure products.
• Experience working with partners, integrations or business development teams.
• Experience creating Dune dashboards or performing advanced on-chain analysis.
• Experience designing repeatable AI-assisted product-management workflows.
• Experience presenting significant investment recommendations to executives, or relevant product management, agile delivery, analytics, blockchain, DeFi, AI or technical architecture certifications.

Job title: Lead Product Manager, Data Sources

About Truv

Truv is building the infrastructure layer that powers consumer-permissioned income, employment, identity, and asset verification. We help lenders, fintechs, and financial institutions make faster, more accurate decisions while delivering a seamless consumer experience. As we continue to expand our data network and verification capabilities, we're looking for a Lead Product Manager to own and scale our Data Sources platform—the foundation that powers document ingestion, fraud detection, bank connectivity, and data reliability across Truv products.

About the Job

We are seeking an experienced Lead Product Manager, Data Sources to own the execution of the roadmap, and execution for the systems that collect, process, and validate consumer financial data. This role sits at the intersection of data infrastructure, machine learning, fraud prevention, and financial data aggregation. You will be responsible for building scalable capabilities that improve data coverage, quality, reliability, and trust across Truv's platform. You will work closely with Engineering, Data Science, Fraud, Operations, Customer Success, and GTM teams to deliver products that directly impact conversion, customer satisfaction, and operational efficiency.

Technical Product Manager (AI) - Veeva Quality Cloud

We are seeking an experienced technical product manager to design and deliver high-value AI Agent solutions across the Veeva Quality Cloud suite of products. Veeva Quality Cloud accelerates the manufacturing of high-quality products to a greater number of patients. The cloud platform unifies applications, processes and partners across content management, training, Quality Management System (QMS) and QC lab solutions (LIMS). In this role, you will be an expert in the use of AI to design and build AI agents that analyze document content and intelligently extract the information to map & store them as structured data within the Veeva Quality Cloud data model (i.e. ‘Docs to Data’).

Staff Product Manager, AI

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We're looking for a Staff Product Manager, AI to set the direction for how AI shows up across Webflow's platform. This is our Agent Access area, spanning the Webflow AI Assistant inside the Designer, the 3rd-party agents that reach Webflow through MCP, the Agent Instructions that guide them, and the platform underneath that powers it all. It's early, fast-moving territory. Much of what "good" looks like for AI-assisted creation hasn't been written yet, and you'll define it. You'll own the multi-year strategy for the area and rally teams across Webflow behind it, unlocking new ways for developers, partners, and creators to build for the web.

About the role: Location: Remote-first (United States; BC & ON, Canada) Full-time Permanent Exempt

The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $212,500 - $255,000 Zone B: $200,00 - $240,000 Zone C: $186,700 - $224,000 Canada (figures cited below are in CAD and pertain to workers in ON & BC, Canada 232,000 - 278,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Director of Product

As a Staff Product Manager, AI, you'll…

• Own the vision, strategy, and roadmap for Webflow's agent surfaces: the Webflow AI Assistant, MCP, Agent Instructions, and the AI platform underneath that powers our prompt-based agent experiences. You'll set the direction and drive it through to delivery with Engineering, Design, and Data. Make it all work as one.
• Sequence the work so the surfaces reinforce each other, build shared primitives once so they serve 1st-party and 3rd-party agents alike, and keep teams aligned so we ship a coherent product rather than the org chart.
• Set the standard for what "good" means when products never behave the same way twice. Define the quality bar for agent experiences, and the evals, guardrails, and metrics that hold the whole area to it.
• Serve developers and creators at the same time. Balance developer-grade surfaces like MCP and APIs against an approachable assistant for visual, less-technical creators, without shortchanging either.
• Drive alignment across Webflow, not just your own teams. Represent the agent area to leadership, turn strategy into committed plans, and navigate cross-functional disagreement across Engineering, GTM, and beyond independently and constructively.
• Roll up your sleeves and build. Product Managers at Webflow deliver value any way they can, up to and including contributing to the product directly in code. You'll prototype ideas, ship improvements yourself where it helps, and stay close enough to the implementation to make sharp product calls.
• Place durable, multi-year bets as the AI landscape shifts. Models, protocols, and techniques are evolving fast; you'll stay close to customers, tell real standards from fads, and keep raising the bar on how fast and how well we ship.
• Raise the bar for the craft around you. Set reusable patterns and standards other teams build on, and mentor PMs and partners as the agent practice grows.

About you:

Requirements:

• BS / BA college degree or relevant experience
• 8+ years of product management experience, with deep expertise in AI-powered systems and a track record of owning strategy for large, ambiguous product areas.
• Experience with platforms, APIs, and extensibility. Know where LLM-based tools shine and where they break down, from substantial hands-on work with AI agent systems, code generation, or programmable interfaces.
• Have set the bar for "good" on non-deterministic products, defining the evals, guardrails, and success metrics that keep quality high when outputs vary from run to run, and getting a team to hold to them.
• Can serve two audiences at once. You've built both developer-grade tools and approachable products for less-technical creators, and hold both in view without shortchanging either.
• Enjoy the full craft of building software. You're curious about every part of how products get made and like getting into the details wherever the work needs you, whether that's opening a pull request, leading a user interview, prototyping an idea, writing a query to pin down a metric, or writing a sharp brief.
• Lead through influence rather than authority. You set strategy and bring Engineering, Design, GTM, and leadership along, holding your own with senior stakeholders and moving decisions forward without waiting to be told.
• Stay curious, building fluency in emerging AI to speed up both your own work and your team's.

Our Core Behaviors:

• Build lasting customer trust.
• Win together.
• Reinvent ourselves.
• Deliver with speed, quality, and craft.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Project Manager II

Fenix24 - United Kingdom (Remote)

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Athena7 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World's First Civilian Cybersecurity Force, Athena7 specializes in resistance hardening, IT security assessments, strategy and planning to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

We are searching for a Project Manager II to join our Athena7 team. Reporting to the PMO Director, this PM will be responsible for managing multiple, simultaneous medium-to large-size IT projects for our clients. From kick-off through completion, this PM will define and manage scope, success criteria, project plans, risks, reporting, budgets, stakeholders and timeline. This role is essential for delivering value and exceeding customer expectations while completing projects on time, on budget and within scope.

This is a remote opportunity based within the UK.

Key Responsibilities

• Manage medium and large-size technology implementation and hardening projects from kickoff through completion
• Serve as the single point of accountability for cross-functional, client, and vendor coordination throughout the project lifecycle
• Leverage ServiceNow and other PM tools to create and maintain project artifacts, dashboards and reports (e.g., Charter, Communication Plan, RAID Log)
• Schedule and facilitate internal and client-facing meetings
• Drive resolution of issues and dependencies across multiple workstreams
• Drive project execution and hold workstream owners accountable for milestone delivery
• Clearly identify dependencies, risk or blockers and communicate or escalate them appropriately
• Recognize GDPR and other compliance-related dependencies affecting project scope or delivery, and loop in the appropriate legal/compliance stakeholders as needed
• Monitor and control risks, timeline, budget and quality to ensure customer satisfaction
• Contribute process improvement input and solutioning ideas for internal PMO collaboration
• Other duties as required

Qualifications, Requirements & Preferred Skills

• 3 to 8 years of experience as a Project Manager leading technology projects
• Experience successfully communicating with and leading project stakeholders
• Solid knowledge of technical security and disaster recovery concepts
• Experience with project management tools such as ServiceNow, Excel and PowerPoint
• Bachelor's degree in IT, Project Management, Business or a related discipline
• CISSP certification preferred
• PMP and/or Agile certifications preferred

Apply for This Job

Location
United Kingdom (Remote)

Department
Fenix24

Employment Type
Full-Time

Minimum Experience
Mid-level

AutoFile Specialist, Tax

What you’ll do

• Own high-risk, cross-functional escalations that do not have a clear playbook
• Ensure timely follow-through and closure on issues, decisions, and action items
• Investigate recurring issues and identify root causes
• Partner cross-functionally to remove blockers and prevent repeat failures
• Bring clarity to ambiguity by connecting people, data, and context
• Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
• Support operational readiness and respond quickly to external changes impacting the organization
• Provide visibility into friction points, risks, and remediation strategies
• Help improve the operator and user experience through prevention, mitigation, and resolution

Who you are

• Clear communicator: You translate complex analysis into insights that drive decisions
• Collaborative partner: You work effectively with operations teams, product, and leadership
• Curious investigator: You naturally ask "why" and don't stop until you understand what's really happening
• Systems thinker: You see how operational pieces connect and look for leverage points for improvement
• Builder mindset: You don't just answer questions—you build infrastructure so teams can answer their own

Minimum requirements

• 3+ years of experience in high-growth operations, escalation management, or process improvement
• Proven ability to investigate complex issues and drive them to resolution
• Ability to manage multiple priorities with urgency and accuracy
• Excellent communication and cross-functional collaboration skills
• Comfort working in ambiguity and high-accountability environments

Preferred qualifications

• Experience with AI, automation, or workflow tools to improve organizational effectiveness
• Understanding of operational workflows (filing processes, user operations, risk management)
• Experience in tax operations, sales tax automation, financial services, or regulated environments
• Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma)
• Experience collaborating with operations leads and senior stakeholders on strategy alignment

Senior Product Manager, Aqua

UAE / UK / Portugal / Poland / Bulgaria

What you’ll do

• Own Aqua’s long-term business success, product outcomes, vision, strategy, competitive positioning, value proposition and multi-year roadmap.
• Maintain a structured product portfolio with clear priorities, measurable objectives and success metrics aligned with company goals.
• Evaluate roadmap initiatives as investments by balancing customer value, financial return, engineering cost, technical feasibility and risk.
• Lead product discovery through customer research, hypothesis validation, experimentation and measurable learning.
• Build and defend evidence-based investment cases using opportunity sizing, on-chain data, competitive benchmarking and cost-benefit analysis.
• Define meaningful product KPIs and evaluate whether product investments deliver their intended business outcomes.
• Use approved AI tools for strategic analysis, market research, product discovery, business-case development and documentation, while validating outputs and retaining accountability for decisions.
• Monitor competitors and technological, regulatory, macroeconomic and market developments, translating relevant insights into roadmap decisions.
• Assess smart contract, protocol, liquidity, operational, financial, market and security risks before making strategic product decisions.
• Align cross-functional teams around Aqua’s long-term vision and communicate priorities, trade-offs, risks and product performance to technical, non-technical and executive audiences.

Who you are

• You have at least six years of product management experience owning complex technology products, defining product strategy and delivering long-term business outcomes.
• You have exceptional, hands-on DeFi expertise and first-hand experience using and critically evaluating DeFi protocols.
• You can explain AMM and RFQ design trade-offs, reason about MEV and solver and resolver economics, and evaluate intent-based execution architectures.
• You have deep knowledge of liquidity aggregation, liquidity provisioning, market microstructure, execution quality and protocol economics across decentralised and centralised venues.
• You have working knowledge of solver networks, intents, cross-chain execution and advanced routing architectures.
• You understand smart contract security, protocol risk, operational resilience and security-by-design principles.
• You have demonstrated experience leading structured product discovery, building business cases and defending product investments before executive leadership.
• You have strong analytical and communication skills, with the ability to turn technical, commercial, financial and customer information into clear decisions for different audiences.
• You have practical experience using AI tools for product research, analysis, decision-making and delivery, and can validate AI-generated outputs while maintaining accountability for decisions.

Nice to haves

• Experience building liquidity aggregation, trading, execution, exchange or blockchain infrastructure products.
• A background in quantitative finance, market making or electronic trading systems.
• Experience working directly with protocol researchers, smart contract engineers or blockchain security specialists.
• An MBA or advanced degree in Finance, Economics, Computer Science, Engineering or a related discipline.
• Scrum certification.

Benefits & perks

1inch is an equal opportunity employer. We are committed to evaluating all candidates on the basis of their skills, experience, and potential — regardless of race, ethnicity, nationality, gender, age, religion, disability, or any other characteristic. We believe diverse teams build better products, and we welcome applications from all backgrounds.

We use AI-assisted tools to help us review applications efficiently. These tools support our recruitment team but do not make decisions on our behalf — every application is reviewed by a person before any outcome is determined. No offer or rejection is made solely on the basis of automated processing. For full details on how we use these tools and your rights in relation to them, please see our Applicant and Candidate Privacy Notice.

What you’ll need to know

Disclaimer: This section is focused on role-specific responsibilities and requirements as described above.

Lead and develop a high-performing team

Lead and develop a high-performing team

• Manage, coach, and develop a team of Customer Advocacy Associates
• Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
• Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
• Partner with recruiting to hire, onboard, and retain top talent
• Deliver exceptional customer outcomes

Resolve complex and highly escalated customer complaints

Resolve complex and highly escalated customer complaints with efficiency, empathy, and sound judgment

• Review and respond to sensitive, high-risk complaints, reinforcing and shaping the “Voice of Affirm”
• Communicate with customers across channels, including email and phone, as appropriate
• Represent and advocate for the complaints function in cross-functional forums to ensure consistent, high-quality customer experiences

Own operational excellence across internal and external partners

Own QA operations and processes, ensuring consistent, high-quality complaint handling across the team

• Evolve QA frameworks to maintain depth, rigor, and scalability as the organization grows
• Own vendor performance and accountability for third-party complaint handling, ensuring alignment with Affirm standards for quality, compliance, and customer experience
• Establish and monitor service level expectations (SLAs/KPIs), proactively identifying risks and driving corrective actions
• Oversee internal escalation workflows and act as a point of escalation for the most complex and sensitive issues
• Establish scalable support models and coverage strategies to maintain service levels during periods of fluctuating volume or constrained bandwidth
• Own capacity planning and resource allocation across internal teams, vendors, and contractors
• Manage and oversee contractors supporting the CAR team to ensure consistent performance and coverage

Drive cross-functional impact

Lead complex, cross-functional initiatives across teams such as Vendor Partners, Compliance, Legal, Risk, Product, and Communications

• Act as the primary operational interface with partner teams to improve intake quality, routing accuracy, and escalation effectiveness
• Remove operational bottlenecks and drive alignment on processes, tooling, and customer experience standards
• Influence product, policy, and process improvements based on customer insights and complaint trends
• Drive continuous improvement at scale
• Analyze complaint data to identify trends, root causes, and opportunities for systemic improvement
• Deliver measurable impact by reducing complaint rates and improving customer satisfaction
• Drive remediation of thematic issues through strong cross-functional collaboration
• Continuously improve the internal complaints management program, tools, and workflows
• Identify emerging risks, operational gaps, and service-level challenges, and drive end-to-end solutions with minimal direction
• Improve customer-facing resources and education to streamline service and reduce friction

Grow your financial services expertise

Serve as a subject matter expert on Affirm’s products, servicing processes, and applicable regulatory requirements

Stay informed on evolving consumer finance policies and industry trends

What we look for

• 5+ years of people management experience in a customer operations or service delivery environment with a Bachelor’s degree; OR 3+ years with a Master’s degree; or no experience with a PhD; or equivalent experience
• 3+ years of experience in customer support, service delivery, or complaint resolution
• Experience managing vendors, BPOs, or external partners
• Experience owning multi-domain operational functions (e.g., QA, escalations, service delivery)
• Demonstrated ability to lead complex, cross-functional initiatives and drive measurable outcomes
• Strong operational mindset with experience managing SLAs, KPIs, and service performance
• Ability to operate independently and drive execution with minimal oversight
• Resilience and ability to navigate ambiguity, complexity, and high-pressure situations
• Collaborative mindset with strong stakeholder management skills
• Exceptional written and verbal communication skills with attention to detail, tone, and clarity
• Strong customer empathy and a passion for improving customer outcomes
• Proactive thinker with a continuous improvement mindset

Compensation and benefits

Base pay range per year: $89,000 - $139,000

Health care coverage, Flexible Spending Wallets, Time off, ESPP, equity rewards, and other benefits; remote-first with some office-based roles