Remote 📨 Support Jobs

We are looking for specialists who want to work on large-scale and interesting projects in a team of experts. Currently, we are seeking a technical support specialist (second line).

Responsibilities:

• Processing requests from the hotline and system users.
• Analyzing technical issues and searching for causes in logs.
• Communicating with the development team, bug tracking, participating in testing, and launching new products and services.
• Participating in the development of tools for first and second line support staff, setting up data monitoring.
  

Requirements:

• Basic testing knowledge, good knowledge of SQL.
• Good level of Excel.
• High level of responsibility and independence.
• Good analytical skills, the ability to match data, and identify cause-and-effect relationships.
• Good communication skills. Stress resistance, calm interaction with users.
• Knowledge of working with WEB application development tools.
• Basic knowledge of working with APIs and making requests using Postman.
• Excellent written and verbal English skills.
  

Benefits:

• Annual bonus program.
• Remote work.
• Support from a mentor during adaptation.
• Internal training in soft & hard skills, creation of an individual development plan.
  

Hi there! We are PER:FORM, a global communications agency founded by ex-Microsoft employees. We are looking for a Community Manager who will create and manage communities on platforms such as Reddit and Discord for our clients from the tech industry.

Responsibilities:

• Daily monitoring of platforms and relevant communities, searching for threads and discussions, identifying opinion leaders among community members, searching for external trends and monitoring current agendas
• Development of a content plan on a weekly basis, as well as ideas for situational content
• Preparation of text posts and comments
• Posting and interacting with users
• Coordinating technical support requests

Requirements:

• Excellent copywriting skills in English (working together with a native proofreader)
• Understanding the nuances and culture of communication in communities, ability to adhere to the required tone of voice
• Understanding the specifics of work and types of content on Reddit and Discord platforms
• Experience working with technology topics will be a significant advantage

About the role:

• Remote
• Project-based employment with the possibility of permanent employment
• Working in a team of professionals that run global campaigns (project lead, designer, proofreader, videographer)
• Competitive salary to be discussed with a successful candidate
• Payments can be made in rubles, US dollars, or euros

We are expanding our team and looking to hire an innovative and proactive Junior Platform Operations Specialist who will focus on handling day-to-day operational tasks related to our distribution platforms.

Job responsibilities:

• Work on incoming requests from various departments within the company to perform troubleshooting on the platforms such as YouTube, TikTok, Pinterest, Snapchat, and others;
• Identify the root of issues, improve reporting and escalations processes;
• Coordinate launch or closure of content projects;
• Identify possible areas of process and workflow improvements within the department;
• Work with the IT security team to ensure efficient platform access management;
• Work with the partnerships team in supporting operations for various new launches, and issues resolution;
• Identify new trends and social media opportunities, contributing to a culture of experimentation.

Requirements:

• Detail oriented person with a hands-on approach;
• Flexible and adaptable when dealing with new challenges and unfamiliar issues;
• Excellent troubleshooting problem-solving skills - experience in customer support or similar roles that involve trouble-shooting is a big plus;
• Excellent organizational skills with a love for tracking and reporting;
• Hands-on knowledge of YouTube, TikTok, Snapchat, and other social media platforms;
• Strong coordination skills to work effectively across teams;
• Proficiency in multitasking and working across various task management systems, messengers, and work organization tools simultaneously;
• A basic understanding of the digital content ecosystem including digital rights is a plus;
• Advanced English fluency.

What we offer:

• Competitive salary depending on your experience and qualifications (this will be discussed individually with the final candidate);
• Opportunity to dive deeper into the business processes of a popular media publishing company and gain valuable insights into the industry;
• Growth and development: internal academy with 800+ internal courses and materials, internal knowledge sharing, constant feedback from your manager, and no limits on launching new initiatives;
• A tech-savvy approach and carefully structured processes: no red tape, transparent task management, asynchronous communication (with fewer meetings and more thoughtful written communication);
• Creative vibes of the cool international team of TheSoul Publishing, a company whose unique ecosystem is friendly to any new ideas!
• Remote-based, full-time cooperation (8 hours per day, Mon-Fri) with the opportunity to work from any place where you feel most productive.

We are looking for a Founder associate**, who will work closely with company founders** on a wide range of tasks, including business operations (employment, taxes, financial reports, event management), marketing, sales operations. This role is a perfect opportunity for future entrepreneurs to see how an early-stage startup works from inside, learn from experienced founders and the top-level advisory team.

Why should you join us?

• You will be part of a dynamic international startup culture
• You will be among 10 first best-in-class employees and lead operations and marketing with full ownership
• You will work in a company that created world-leading technology with our own patent in the US

What will you do?

Business back office

• Prepare documents for customers (NDA, invoices, Letters of Intent, etc.)
• Prepare briefs for important meetings
• Assist in research (market, customers, partners, etc.)
• Manage collaboration with external partners (freelancers, consultants, designers, etc)

Marketing & sales operations

• Update presentations and marketing materials
• Manage social media accounts and create content, organize PR activities
• Prepare for conferences, events and explore new marketing channels

Corporate back office

• Handle employee payments and contracts
• Organize team events
• Prepare financial reports
• Support, choose and implement new tools to increase team productivity

This role will suit you if:

• You have 1-3 years of working experience in an international company in such areas as processes development, operations, marketing and business development
• You are data-driven and amazing at optimizing processes and planning
• You have analytical and systemic thinking, attentive to details and deadlines
• You have good communication skills, you are fluent in spoken and written English (B2+)
• You are comfortable working in an agile environment with a lot of unknowns
• You are a fast learner and get joy from helping other people

Additional benefits will be

• Understanding of B2B marketing for early-stage startups
• Some knowledge about international taxes, employment and finance
• Building operations processes from the scratch
• Experience in keeping the “health of the team”
• Experience in working with legal documents

We suggest

• Full-time remote position with flexible working hours
• Competitive salary for this position
• Stock plan
• Relocation package

We are looking for a new customer support agent who can be the voice of users in our team, take part in shaping our existing and upcoming products and grow together with a fast-paced web3 industry. It can be a good fit if you are curious about blockchain, decentralisation, payment systems and are interested in building the product that onboards the next millions of users into the new web. We’re looking for candidates in US timezones.

What you will do

• Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
• Timely alert the team about possible bugs or glitches in our products
• Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
• Dive deeper into the user's problems, investigate and help the team locate and fix the issues
• Detect patterns in user behaviour and analyse data to extract them and group users based on the data
• Use AI to adjust product for each group of users accordingly and set the rules for each group
• Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
• Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
• Become an expert in how smart contracts, blockchains and traditional payments work

What we offer

• Compelling web3 project
• Work with top notch companies that use Wert and be a part of the web3 revolution
• Remote work
• Flexible working hours
• Flat organisation with no bureaucracy
• Opportunities to grow in any department (we have lots of success stories)
• Salary grows as you grow

What we expect from you

• Strong analytical skills
• Talent in turning chaos into system
• An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
• Impeccable written and fluent spoken English
• Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
• You are a quick thinker who likes getting to the root of things

Sardina Systems is an OpenInfra software platform company based on OpenStack and Kubernetes and is looking for a SysOps / Cloud System Engineer in GMT+6-GMT+10 time zones to join our team.

What will you do:

• Understanding the technical assembly of packages
• Developing and building packages
• Repository management and package testing
• Contribute ideas for making the applications better and easier to use
  

Required:

• Clear understanding of fundamentals of Linux operating systems
• Knowledge of Python (for systems operations purposes)
• Experience with package management/development tools for DEB or RPM
• Experience with CI/CD tools, pipeline development
• Experience with testing of packages
• Experience with common developer tools - Git, IDE, etc.
• Written English would be sufficient

Will be a plus:

• Experience in system administration and network administration
• Knowledge of hypervisors (such as KVM, HyperV, and VMware)
• Experience with cloud management platforms such as OpenStack, GCP, AWS
• Knowledge of Docker, k8s
• Knowledge of automation tools Ansible or Chef
• Experience with data center operations
  

We offer:

• Work on an interesting project with a team of experienced professionals
• All the conditions for rapid progress in the profession, increasing the complexity of tasks as you develop
• Competitive wages with regular review
• Flexible working hours (fixing to your local time)
• Five-day working week, within 8 hours a day
• Daily practice of English during the work process;
• Opportunity to attend conferences, meetups and other professional events

As our Support Hero, you will be the champion our customers need! You'll be their first point of contact, supporting them with code installation, product usage, customer exit reporting, billing assistance, and more.

What you'll need to bring:

• Perfect command of the English language;
• Fast typing skills – at least 40 WPM;
• High-level multitasking abilities;
• Willingness to work during unconventional hours;
• Strong analytical and communication skills;
• Exceptional listening skills;
• Growth mindset.

Bonus points if you have:

• Browser console debug skills;
• Familiarity with JavaScript and HTML code implementation process;
• Previous experience in customer-facing roles.

Hermiona Education is seeking an experienced and highly motivated Customer Success Manager to join our team. The Customer Success Manager will be responsible for managing the relationships with clients, acting as the primary point of contact between the client's family and the academic team of Hermiona. This position is an excellent way to jumpstart your career in an innovative, Boston-based American company. Moreover, we provide many opportunities to grow in various professional directions, such as project management, product development, marketing, etc.

Key Responsibilities:

• Act as the primary point of contact between Hermiona Education and its clients, managing all aspects of the client relationship;
• Coordinate schedule of lessons, mentorship sessions, and follow-up consultations for each client;
• Coordinate with the academic team to ensure that each client's academic progress is tracked, and that the client's goals are met;
• Proactively identify and resolve issues or concerns raised by clients, and ensure that all client feedback is addressed in a timely and effective manner;
• Build and maintain strong relationships with clients, and work to identify opportunities to expand the relationship over time;
• Maintain accurate and up-to-date client records, including contact information, student profiles, contracts, etc.

We expect to see in the Ideal Candidate:

• Highly organized, with excellent attention to detail and the ability to manage multiple projects simultaneously;
• Strong writing skills – especially for business correspondence;
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships;
• Strong problem-solving skills, with the ability to show initiative, think creatively and develop effective solutions;
• Able to work independently and as part of a team, with a strong work ethic and a positive attitude.

Qualifications:

• Previous experience in a client-facing role is highly preferred;
• Availability 15+ hours/week;
• Upper intermediate (C1) proficiency in English – required;
• Spoken and written proficiency in at least one additional language – Chinese/Russian/Spanish/Ukrainian – desired

What We Offer:

• Competitive compensation details will be provided based on the result of the interview process, commensurate with level of education and amount of relevant experience;
• Work as part of U.S. based company with an international team and possibility for further professional growth;
• Fully remote job with flexible schedule (provided deadlines are met)

Aufgrund der stark wachsenden Kundenbasis sind wir laufend daran, unser Team zu erweitern. Aktuell suchen wir Verstärkung im Customer Success für die Position als

Junior Technical Customer Success Engineer

In dieser Funktion arbeiten Sie im Team mit nationalen und internationalen Organisationen zusammen, um globale Netzwerksicherheitslösungen zu planen, zu installieren und zu betreiben. Sie analysieren die Kundenbedürfnisse und beraten den Kunden. Von der Konzeptphase über die Implementierung bis hin zum Betrieb sind Sie eine zentrale Ansprechperson auf der technischen Seite. Zudem bilden Sie die Schnittstelle zwischen unserer Entwicklung und dem Sales.

Sie verfügen über einen Universitäts- oder Fachhochschulabschluss in Computerwissenschaften oder fachverwandten Gebieten, sprechen fliessend Deutsch und Englisch und haben Spass an einer Arbeit, bei der Sie sowohl Ihre technischen Kenntnisse als auch Ihr Kommunikationstalent einbringen können.

Sie sind hoch motiviert, in von internen Spezialisten und Team-Kollegen betreuten Schulungsprogrammen Ihr bestehendes Know-how theoretisch und praktisch auszubauen sowie neue Kompetenzen zu erwerben und bringen idealerweise einige der folgenden Voraussetzungen mit:

• Kenntnisse über Unix- und Linux-Betriebssysteme
• Vertrautheit mit der Netzwerkthematik im Allgemeinen sowie mit den wichtigsten Internet-Protokollen (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
• Konzeptionelle und praktische Kenntnisse im Bereich Netzwerksicherheit. Kerntechnologien: Firewalls, Web Application Firewalls, VPN-Netzwerke, IDS und IPS, E-Mail-Sicherheit und Remote Access
• Planung und Implementierung globaler WAN- und Hub-Netzwerk-Topologien
• Kommunikation und Zusammenarbeit mit internationalen Kunden
• Freude an Teamwork, aber auch hoher Grad an Selbstständigkeit
  

Open Systems AG bietet Ihnen interessante Herausforderungen im dynamischen und globalen Umfeld der IT-Sicherheit. Sie bewegen sich in einem Arbeitsumfeld, in dem innovative Lösungen, schnelle Entwicklungszyklen, Kreativität und offene Kommunikation gelebt und kontinuierlich gefördert werden. Das Streben nach technischem Fortschritt steht für uns im Zentrum. Sie arbeiten in unserer Niederlassung in Zürich und erhalten die Möglichkeit, Mission Control Einsätze von mehreren Monaten auf Hawaii zu leisten.

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
• Analyse trends in sellers issues and suggest improvement ideas and plans
• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Occasionally work on public holidays to support our Square Australia sellers

You have:

• The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
• Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
• Comfort with ambiguity and resilient when facing rapid change
• Problem-solving skills - you enjoy digging into a problem and finding a solution
• The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
• The ability to tailor a custom customer support experience to address the unique requirements of individual Square sellers
• A strong interest in receiving and implementing feedback and focus on improvement
• A passion for Square and desire to help sellers

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.‍

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via email, slack and support cases. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST and Supply Chain solutions. Our customer-facing role will expose you to a diverse group of teams within Semgrep - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively and fast-paced environment.

Location expectations:

• Our hope is you will be based out of our New York office, but for the right candidate, we’re willing to be flexible.

Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do

• Understand, reproduce and resolve complicated technical issues that our customers have raised.
• Own each customer case from initial creation to resolution
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
• Be the voice of the customer and helping prioritize recurring feature requests from our customers with our product and engineering teams.
• Contribute to building up a best-in-class technical support function, including contributing to our documentation and writing knowledge base articles, writing blogs, or designing integrations between tools.
• Participate in on-call duties.

You are ideal for this role if you have

• Excellent written and verbal communication skills.
• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
• Familiarity with Web Application Security concepts including OWASP Top 10.
• Basic understanding of API and Webhooks.
• A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
• 2+ years of experience working in customer support - Technical support experience is a plus.
• Ability to work during CST, or EST hours of 8am - 5pm Monday through Friday, and weekend/holiday on-call rotation.

Compensation

Salary Range: $110,000 - $133,000

Our compensation package includes equity and benefits in addition to salary.

Please note that the range listed is for someone based in the San Francisco Bay Area.

What we offer

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.

We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k matching, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else.

We’re seeking a skilled and experienced Technical Support Specialist (Line 2) who will be responsible for providing high-quality and fast support to customers and employees. If you are a technically proficient and customer-focused individual looking for an exciting opportunity to contribute to a dynamic team and support our customers effectively, we invite you to become part of our team!

Responsibilities:

• Handle user requests promptly and professionally;
• Provide expert advice and guidance to users on service operation and functionality;
• Replicate user-reported errors and communicate them to the Development team;
• Configure integration exchanges between our service and the Customer's systems, ensuring seamless connectivity;
• Interact collaboratively with other support teams from our Customers, actively participating in application-related tasks and monitoring implementation progress;
• Ensure compliance with SLA regulations.
  

Requirements:

• Fluency in Russian and Intermediate to Advanced English;
• Technical background: solid understanding of database principles, integration concepts, and the ability to interpret and analyze logs;
• Problem-solving skills: demonstrated ability to effectively identify and solve problems;
• Ability to write basic SQL queries;
• Prior experience in supporting client business applications;
• Previous experience working in an IT company.
  

Will be a plus:

• Experience in writing complex SQL queries and familiarity with noSQL queries;
• Knowledge of Python programming language.
  

We offer:

• Competitive payment;
• Work on your timezone schedule;
• 28 days of paid vacation per year;
• Work on international projects with multicultural teams;
• Professional development: Inside company training and Performance Reviews.

The Moderate Writer Intern contributes to ONC’s mission of providing nonpartisan news, opinions, and policy solutions by completing essential tasks in the Core Content Department. The Moderate Writer Intern will focus on writing political content for ONC, including but not necessarily limited to high-quality OpEds and Policy Proposals for ONC’s website. Though Writers will be responsible for producing their own content, the process will be very collaborative, with lots of political discussion in a respectful, nonpartisan environment. Exceptional writers may be given the opportunity to help write a book that will be published by ONC. In addition to ensuring that diverse content appears on the site, this intern will participate in podcasts, events, and other assignments as needed. Furthermore, this intern must ensure that ONC's commitment to nonpartisanship, ideological diversity, and civil debate is evident in all published work. The Core Content Writers will consist of conservative, progressive, and moderate writers, and the team will continue to focus on our 8 policy areas, Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology. This intern must have interest and experience in at least one of these areas, preferably two or three. The Core Content Department will meet on Friday’s at 6:30pm (EST) with all writers, mentors, the Core Content Team Lead, and the Managing Editor. Lastly, Applicants must submit a writing sample with their application.

This position is remote, with work primarily conducted over Zoom and Slack, so applicants must be comfortable coordinating in a remote environment and are expected to maintain a high level of communication. This intern must commit to at least the end of the Fall semester (December 16th, 2023). However, many people choose to extend their internship past the amount of time they initially committed to, provided their performance meets the required standards.

Benefits:

Flexible schedule, college credit, professional networking, and resume-building experience.

Compensation:

‍This is not a paid position.

Responsibilities:

• Create consistent content for the website with a team of core content writers.
• Ensure ONC's commitment to nonpartisanship, ideological diversity, and civil debate is reflected in all published work.
• Participate in civil dialogue with conservative, progressive, and moderate writers focused on our 8 policy areas: Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology.
• Participate in podcasts, events, and other tasks as needed.

Requirements:

• This role would be particularly good for those working towards a degree in Political Science, Journalism, English or Literature, Public Policy, Media Studies, International Relations, and/or related fields
• Exceptional writing skills are required (English)
• Proficient verbal communication/speaking skills are a plus
• Responsive, consistent, and effective communicator, even during conflict
• Experience in policy research, political commentary, political science, or a related domain preferred
• Enthusiasm for ONC’s mission and values, including a willingness to participate in polite debate with people of diverse and opposing political perspectives
• Ability to work remotely and on their own schedule in order to make deadlines
• Google Workspace experience preferred
• Ability to attend the weekly Organization-Wide (mandatory) meetings
• Ability to attend weekly (Friday) Core Content Department (mandatory) meetings
• Must be authorized to intern in the U.S.

Our social engagement and presence is rapidly growing and we’re looking for someone who loves and respects analytics and data – as much as they love social media itself – to support our team. The digital reporting & social media intern will assist in developing insights and reports on O-I’s global social media content, as well as support emerging social media programs and daily engagement.

This role plays a valuable part in supporting the Editorial Team build out a reporting strategy that ties content and promotion strategies to overall business needs. You’ll develop new reports and consistently fine tune them to deliver ongoing data and analysis of daily social content. You’ll have access to several analytic tools and content intelligence platforms. The role will support the Editorial & Social team by providing ongoing, consistent analysis to enable data-driven decisions. This role will also create one-off reports for special event coverage on social. You’ll assist in translating data from our agency partners to report back to the business.

This role will support our advancement of social media programs. We’ll look to you to help us maintain ongoing initiatives on our social media channels including employee advocacy, executive brand building, account-based marketing and influencer campaigns. You’ll also support the Digital Engagement and Community Manager with social listening and engagement activities on a daily basis.

This is an exciting role with a lot of potential where you’ll contribute to connecting corporate strategies to content strategies and providing the data to support the work. You’ll collaborate across functions and connect with leaders within the company, presenting findings and shaping editorial, social and marketing recommendations.

This internship position is a remote position within our Global Marketing Communications team. You’ll report to the Head of Content & Editorial Strategy, collaborate daily with the Digital Engagement and Community Manager, and work to support the extended Global MarComm team and Global Marketing & Sales team as needed.

Your responsibilities will include:

• Unleashing Insights: Produce reports and develop valuable insights to empower the Editorial and Marketing Communications teams in making data-based decisions for their content and campaigns. Be the go-to person for data-driven recommendations.
• Tracking and Intelligence: Set up and monitor content and campaign Intelligence platforms to gauge the overall sentiment towards our brand and glass as a material. Understand our audience's perceptions and enhance our strategies accordingly.
• Social Reporting Mastery: Deliver impactful social reports with in-depth analysis on a monthly basis. Unveil trends, patterns, and opportunities for improvement, leveraging your exceptional analytical skills.
• Special Event Reporting: Be the driving force behind producing comprehensive reports for integrated activities related to special events. Provide valuable insights to enhance future event planning.
• Collaborative Trendsetter: Stay ahead of industry trends and collaborate closely with the Editorial team to identify potential opportunities. Together, we'll lead the charge in creative and innovative content development.
• Content Reporting Guru: Manage and master content reporting tools for our websites and social channels. Ensure we have access to accurate and actionable data at all times.
• Social Program Management: Take charge of larger social program activities, including employee advocacy, account-based marketing, influencer marketing, and executive brand building. Your exceptional organizational skills will keep these programs running seamlessly.
• Engaging Daily Listening: Stay connected with our audience by executing social listening and engagement on a daily basis. Be the voice of our brand and build meaningful connections with our online community.
• Empowering Sales Communication: Manage advertising communications to our sales team through our CRM system. Your efforts will amplify our marketing impact and ensure alignment across departments.
• Product Launch Support: Play a vital role in supporting current and upcoming product launches. Maintain and manage web pages, webinars, products, and our e-catalog, ensuring a smooth customer experience.
• Data Translation Expert: Assist in translating agency data and findings into actionable insights for reporting back to the business. Help our team understand the significance of data-driven decisions.

We fully embrace the flexibility and benefits of remote work. We believe in empowering our employees to thrive in their roles no matter where they are located. As such, we are excited to offer this position as a remote opportunity, allowing you to work from any city where we have operations in US.

About You:

• You love glass and care about sustainability and the planet
• You have Bachelor's Degree in Communications, Marketing, Journalism, or a similar field in digital media.
• A strong GPA
• Proficiency in social media reporting tools, both native to the platforms as well as external software like Hootsuite, SEMRush, etc.
• Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)
• Exceptional understanding of content promotional channels, particularly LinkedIn, Instagram and Facebook
• You have a record of achievement -  We want to see what you’ve accomplished at school, work or extra-curricular activities.
• You’re a good communicator, with strong project management skills
• You love challenges, working in a very collaborative environment
• Good team player
• Must be authorized to work in the U.S. on a full-time basis. (O-I does not sponsor working visas for internships).
• Targeted graduation range: December 2023 to August 2025

What we offer at O-I:

• Competitive compensation
• Opportunity for future growth and advancement
• Supportive teams to help you grow and learn new skills

What you will do:  

• Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
• Place outbound calls to physicians in regards to future practice opportunities.
• Connect with residents/fellows on social media platform
• Inform physicians on PracticeMatch's career resources
• Receive inbound calls from physicians, hospitals, and administrators.

• Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed.
• Produce between 80-100 calls each day

Qualifications

• Undergraduate student majoring in Business or Healthcare related fields.
• Excellent verbal and written communication skills
• Extensive knowledge of social media
• Driven and hard-working
• Data analysis using Excel a plus
• Ability to dedicate 20-25 hours per week  
• Ability to multi-task, prioritize and manage time effectively.
• Attention to detail, as the job consists of data entry of information received from physician.

Additional Information

• Practical experience with current product manager and marketing techniques  
• Shadowing, mentoring, and training opportunities with successful professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

In this role, you will become an expert in weekly shopping data.

Your primary responsibilities will include:

• Spotting and correcting errors during the content digitization process
• Developing solutions for reducing error rates by leveraging systems and processes
• Analyzing operational processes to drive continuous improvement for quality and capacity issues
• Reviewing consumer data to understand and recommend content improvements to improve user satisfaction
• Assisting with the development of training and testing materials

What you'll bring to the team:

• You have excellent verbal communication and interpersonal skills
• You are meticulous in your work with a keen eye for details
• You are a self-starter that has shown the ability to improve and optimize processes
• You have experience working with analyzing large quantities of data
• You thrive in a team environment
• You are interested in learning about the fast-paced retail and technology space
• Working knowledge of Excel is a plus, but not required

Here’s how we work:

From working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.

Our culture is at the centre of all that we do. We have been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

HME is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday - Friday 5AM - 7PM and Saturday - Sunday 7AM - 3:30PM. Note: Operating hours are specific to Pacific Standard Time Zone.  Candidates must be willing to work a flexible 40-hour work week.

What you will do in the position:

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

What you will need to succeed in this position:

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Range:

$16.25/hour to $18.00/hour This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.

This is an individual contributor role that reports to the Head of Customer Success.

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Responsibilities

• Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner
• Research issues by testing user flows and clearly document evidence
• Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve
• Lead demos and onboard companies to Paladin Shield, delivering predictable experiences and strong customer adoption
• Lead security consultations with companies that have questions about cybersecurity and their specific security stack
• Serve as the trusted partner for end users on product functionality and cybersecurity best practices generally.
• Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.
• Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.
• Display empathy for customer needs and keep stakeholders (internal/external) informed.

Minimum qualifications

• Able to work in BST (GMT, GMT+1/BST)
• 2+ years in a support/service environment focused on SaaS or software
• Strong problem solving skills and ability to logically break down ambiguous issues
• You enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.
• You lead with patience and kindness, especially when handling tough cases.
• Strong ability to prioritize and “get sh*t done”. You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.
• Strong written and verbal communication skills along with the ability to explain technical topics to non-technical audiences.
• You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
• High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you see as the highest-impact end user issues that need to be resolved.
• Low ego. You know when something is over your head and aren’t afraid to ask for help.

Bonus qualifications

• Cybersecurity knowledge or experience
• Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack)
• We’d love to hear about how you owned technical customer issues from initial report to resolution
• 1-2 years experience at a high-growth and/or early-stage software company is strongly preferred

Paladin provides a number of benefits to help you bring your best self to work:

• Competitive compensation
• Generous Equity packages
• Health, dental, and vision insurance (W2 employees)
• Flexible work schedule and location
• PTO, Parental leave, and unlimited sick time
• 401(k) plan (W2 employees)
• Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.

Where is this role located?‍

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Performing troubleshooting and analysis, including log file investigation;
• Acting as a technical focal point in relationships to fellow IT Professionals;
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
• Documenting all customer interactions accurately and within SLA in our CRM too

Qualifications

• Bachelor's Degree in Information Technology/Computer Science and/or equivalent years of experience
• Experience in technical support roles or technical troubleshooting
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment
• Excellent communications skills (verbal and written)

Preferred:

• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
• Experience with VMware ESX(i), Microsoft Hyper-V, and other virtualization technologies
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);

We Offer

• Modern, energetic, global working environment
• Opportunities for professional growth and promotion
• Work in a stable, dynamic company
• Competitive salary, depending on skills and experience
• Financial assistance towards healthcare.

What You Will Do

• provide support for several software products (accounting sphere) via emails, support chat, phone calls and video conferences;
• operate in a team environment with customer satisfaction as the ultimate goal;
• interact with co-workers in a fun and supportive environment;
• you’ll assist customers of our products in installation, education and training, troubleshooting, maintenance, upgrading, and successful achievement of their tasks;
• organize Webinars and Demo presentations;
• write user guides;
• actively participate in customer behavior research;
• analyze the feedback from clients and the inquiries to identify potential problems and unintuitive user interface;
• manage and resolve “hot” clients with stressful cases using your communication skills;
• displays initiative, enthusiasm, and professionalism.

What You Need

• good English skills (С1-С2);
  
• willingness to work from 6 a.m. to 3 p.m. (GMT+8) schedule five days a week (Monday through Saturday or Sunday through Friday);
• excellent listening and verbal communication skills;
• fast keyboard typing;
• knowledge in IT sphere and computer literacy (any degree will be a preference);
• stress resistance and ability to handle complaints and difficult situations in a calm and patient manner;
• follow high standards, show initiative, proactivity, and professionalism;
• have a genuine habit of helping people in general and customers in particular;
• flexibility to perform different tasks (multitasking) and follow procedures correctly;
• possess drive and enthusiasm for personal development.

Why Synder?

• fast-growing product startup, which means a lot of growth opportunities;
• great young and open-minded team;
• agile atmosphere and joint search for best solutions for our clients;
  
• strong feedback culture, we are ready to listen and to change, to share our ideas, to do our best work, to do our teamwork most comfortable;
  
• you will see tangible results of your work, get feedback from customers and will be building a highly demanded and easy-to-use product;
• you will be able to contribute to the process and influence the end product/result, come up with good ideas and make them happen.