Remote 📨 Support Jobs

As a Junior Consumer Client Manager you will complete the activation of private client profile registrations, remaining compliant with regulatory guidelines at all times and follow up with clients diligently to work towards both individual and group conversion targets. This includes providing a high level of customer assistance to help facilitate international payments, including pricing and the execution of foreign exchange transactions.

An outstanding Consumer Client Manager understands their client needs, articulates the OFX value proposition and uses relevant financial market insight to add value to their customers. You will be working in a fast-paced environment amongst a motivated team, ensuring consistent seamless transactions are delivered.

What you do

• Deliver unparalleled customer service at all times, using your excellent interpersonal skills to build rapport with prospective and existing customers.
• Promote customer conversions by selling the benefits of OFX service compared to that of its competitors.
• Accurately price and book foreign exchange transactions, utilising skills of negotiation where necessary.
• Make relevant foreign exchange product recommendations to customers by recognising their needs.
• Be responsible for converting online registrations into new dealing clients within specific timeframes to deliver revenue opportunities – following up by phone or email as required to.
• Manage call and email volumes whilst delivering outcomes within restrictive timeframes.
• Accurately and comprehensively record all information obtained on phone calls.

What you bring

• Degree qualified in a Finance or Business-related discipline is an advantage.

Knowledge, skills, experience

• Existing exposure to the banking/finance sector is desired, but not essential.
• Excellent communicator, with sound numerical skills.
• Integrity, flexibility, reliability, and an excellent work ethic.
• Strong attention to detail and ability to perform multiple tasks with exceptional time management skills.
• Ability to build effective internal and external relationships.
• Proven experience selling a service is an advantage.

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

Cribl is seeking a Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

What You’ll Accomplish:

• Develop a deep technical understanding of Cribl Stream.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

What You’ll Bring:

• BS degree in Computer Science or similar degree, or equivalent work experience.
• Experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting & problem-solving skills, and a critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Regex and JS experience is a Plus
• Fast learner

Bonus Points/Preferred Qualifications:

• Experience with Splunk, Elasticsearch, LogStash and related technologies

Responsibilities

• Assist the CEO on various aspects of day-to-day operations, provide administrative support;
• Formulate communications on behalf of the CEO: coordinate execution of tasks assigned to various departments;
• Deal with external contractors;
• Assist in planning the working day (manage calendars: schedule meetings, plan tasks, and set reminders);
• Search for information; prepare tables, presentations, materials upon request;
• Travel support.
  

Requirements

• Experience as a personal assistant/assistant will be an advantage;
• Organizational skills and attention to detail;
• Competent oral and written communication, business correspondence skills;
• The skill of working in multitasking mode (can-do attitude);
• Fluent English is a must;
• A confident PC user.
• Location: Dubai, UAE

Conditions

• Salary is discussed with successful candidates based on the results of the interview;
• Work schedule - 5/2 (working on weekends is possible);
• Work format - remote or hybrid;
• The prospect of growth and development in an international company;
• Working with a unique international product in the field of innovation;
• Support for initiative proposals;
• Paid educational courses.

If you want to get a unique experience working directly with the CEO, are ready to learn and get involved in the process, appreciate openness and flexibility, send your CV! We will be glad to see you in our team.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules: 4:00 pm – 12:00 am UTC

Responsibilities

At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.

The role involves:

• Supporting our awesome members and customers
• Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
• Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
• Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
• Writing clear and helpful responses to customer queries via email, chat and our forum.
• Providing knowledgeable recommendations for solutions to handle customer feature requests.
• Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
• Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
• Assisting with and solving all manner of WordPress questions with style!
• Being an active part of the Incsub team.

Reach for the skies; we have many challenges and opportunities for those who aspire to do more!

Qualifications:

• Essential attributes and experience required:
• At least 2+ years of experience with WordPress.
• Ability to code using PHP, CSS, MySQL and HTML.
• Good knowledge of the WordPress platform and WordPress hooks & filters
• Ability to diagnose WordPress issues by isolating potential factors and providing resolution
• An understanding of browser console errors and debugging via developer tools
• Attention to detail and aptitude for problem-solving
• Great interpersonal communication skills, being kind, supportive, and all-around friendly
• Being a great team player, keen on working in an expanding, motivated, distributed support team
• Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
• Fluent in English to communicate effectively.
• Ability to work full-time (40 hours/week)
  

Skill-set:

WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML

Job benefits

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
  

What should I do now?

If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!

Hiring process:

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.

You, as a Controlling Intern, will support the Country Group & EU Controlling Teams other functions in the decision making process together with financial advisory to all relevant topics.

Job Purpose:

• Support the Controlling Teams during the closing, forecast preparation
• Ensure proper execution of control framework within O-I
• Support various business cases calculation

Process Responsibility:

• Support the month-end closing process for the European countries to ensure timely and accurate US GAAP financial reporting
• Assist in the preparation of reports for respective countries to allow for timely and insightful analysis of financial results
• Support audit of US GAAP financials and statutory accounts by providing requested documentation &/or analysis.
• Assist with data gathering, consolidation and reporting for various forecast/budget areas in conjunction with European and Country Controlling Teams

Other Responsibilities:

• Ensure that information is timely, accurate, relevant, and reliable

Qualifications

• Student status of 3th or 5th year of Finance or Accounting
• Polish fluent
• English min. B2
• General Accounting Knowledge as a plus
• Good understanding of Excel, PowerPoint, Word
• Hyperion/ Essbase knowledge as a plus
• Basic Knowledge in SAP as a plus

We offer

• Fixed-term contract;
• Opportunities to gain an interesting experience;
• Employee referral program;
• Flexible working hours;
• Remote work from Poznań, Poland

Responsibilities:

• Support the CEO on various aspects of day-to-day operations, provide administrative assistance;
• Coordinate and ensure the completion of tasks delegated to different departments;
• Deal with external contractors and stakeholders;
• Assist in planning the working day (including calendar management, meeting scheduling, task planning, and reminder setting.);
• Research to gather information and prepare tables, presentations, and materials as requested;
• Assist with travel arrangements and logistics.
  

Qualifications:

• Proven experience as an executive assistant/project manager, or similar role will be an advantage;
• Excellent organizational and time management skills with the ability to prioritize tasks effectively;
• Exceptional verbal and written communication skills;
• Ability to work independently and collaboratively in a team environment;
• The skill of working in multitasking mode (can-do attitude, ownership);
• Fluent English is a must.
  

Conditions:

• Competitive salary based on experience;
• Willingness and ability to travel to various locations as required;
• Standard work schedule 5/2 in the Central European Timezone; occasional weekend work may be necessary;
• The prospect of growth and development in an international company;
• Opportunities for professional growth and development in an entrepreneurial environment;
• Minimal bureaucracy;
• Legal residency within the European Union would be a great plus (but not a real blocker).

Our growing team has an immediate opening for a Personal Assistant to the Senior Executive. This is a great opportunity to become part of the expanding JetBrains family and build yourself an exciting future with us. Preferred locations for a candidate are Amsterdam, Cyprus, or Dubai.

Responsibilities:

• Acting as the first point of contact and taking the load from the Senior Executive: dealing with correspondence and phone calls, both business and personal, and running errands as requested
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
• Preparation and assistance to the board meetings: scheduling, agenda preparation, meeting minutes
• Booking and arranging travel, transport, and accommodation
• Compiling, and preparing reports, presentations, and correspondence
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers, and clients
• Collating and filing expenses

Requirements:

• Discretion and trustworthiness: you will often be party to confidential information
• Flexibility and adaptability
• Good oral and written communication skills
• Fluency in English and Russian, solid writing skills
• Ability to structure information and summarize
• Organizational skills and the ability to multitask
• The ability to be proactive and take the initiative
• A knowledge of standard software packages and the ability to learn company-specific software if required

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote
Schedule: Five days per week including Saturday and Sunday, 16:00–02:00 (GMT-3).
Working type: contract, payments in $
Salary: common income up to $1000 gross (with fixed salary – $500-700 and monthly bonus - $300). The final proposal will be made after interviewing rounds.

You will have the following KPIs:

• the First Time Reply during the shift should be 15 min
• Customer Satisfaction Rate is at 4.5 and up
• expectations regarding policies, flow, tone of voice, and proficiency are met

Responsibilities:

• managing written responses to users through the customer communication system Zendesk within the SLA
• copyrighting and updating documentation
• following product policy and instructions

Requirements:

• fluent English (C1) level is a must
• digital literacy
• analytical and time management skills
• ability to work with a high volume of information
• previous working experience in other specialties

Will be a plus:

• Russian language knowledge
• basic level of CRM system or ticketing system knowledge

What do we offer:

• remote working format
• the opportunity to become part of the best team in the mobile Edtech segment
• the opportunity to learn from experienced colleagues
• friendly team
• international product
• payments in dollars

We are looking for specialists who want to work on large-scale and interesting projects in a team of experts. Currently, we are seeking a technical support specialist (second line).

Responsibilities:

• Processing requests from the hotline and system users.
• Analyzing technical issues and searching for causes in logs.
• Communicating with the development team, bug tracking, participating in testing, and launching new products and services.
• Participating in the development of tools for first and second line support staff, setting up data monitoring.
  

Requirements:

• Basic testing knowledge, good knowledge of SQL.
• Good level of Excel.
• High level of responsibility and independence.
• Good analytical skills, the ability to match data, and identify cause-and-effect relationships.
• Good communication skills. Stress resistance, calm interaction with users.
• Knowledge of working with WEB application development tools.
• Basic knowledge of working with APIs and making requests using Postman.
• Excellent written and verbal English skills.
  

Benefits:

• Annual bonus program.
• Remote work.
• Support from a mentor during adaptation.
• Internal training in soft & hard skills, creation of an individual development plan.
  

Hi there! We are PER:FORM, a global communications agency founded by ex-Microsoft employees. We are looking for a Community Manager who will create and manage communities on platforms such as Reddit and Discord for our clients from the tech industry.

Responsibilities:

• Daily monitoring of platforms and relevant communities, searching for threads and discussions, identifying opinion leaders among community members, searching for external trends and monitoring current agendas
• Development of a content plan on a weekly basis, as well as ideas for situational content
• Preparation of text posts and comments
• Posting and interacting with users
• Coordinating technical support requests

Requirements:

• Excellent copywriting skills in English (working together with a native proofreader)
• Understanding the nuances and culture of communication in communities, ability to adhere to the required tone of voice
• Understanding the specifics of work and types of content on Reddit and Discord platforms
• Experience working with technology topics will be a significant advantage

About the role:

• Remote
• Project-based employment with the possibility of permanent employment
• Working in a team of professionals that run global campaigns (project lead, designer, proofreader, videographer)
• Competitive salary to be discussed with a successful candidate
• Payments can be made in rubles, US dollars, or euros

We are expanding our team and looking to hire an innovative and proactive Junior Platform Operations Specialist who will focus on handling day-to-day operational tasks related to our distribution platforms.

Job responsibilities:

• Work on incoming requests from various departments within the company to perform troubleshooting on the platforms such as YouTube, TikTok, Pinterest, Snapchat, and others;
• Identify the root of issues, improve reporting and escalations processes;
• Coordinate launch or closure of content projects;
• Identify possible areas of process and workflow improvements within the department;
• Work with the IT security team to ensure efficient platform access management;
• Work with the partnerships team in supporting operations for various new launches, and issues resolution;
• Identify new trends and social media opportunities, contributing to a culture of experimentation.

Requirements:

• Detail oriented person with a hands-on approach;
• Flexible and adaptable when dealing with new challenges and unfamiliar issues;
• Excellent troubleshooting problem-solving skills - experience in customer support or similar roles that involve trouble-shooting is a big plus;
• Excellent organizational skills with a love for tracking and reporting;
• Hands-on knowledge of YouTube, TikTok, Snapchat, and other social media platforms;
• Strong coordination skills to work effectively across teams;
• Proficiency in multitasking and working across various task management systems, messengers, and work organization tools simultaneously;
• A basic understanding of the digital content ecosystem including digital rights is a plus;
• Advanced English fluency.

What we offer:

• Competitive salary depending on your experience and qualifications (this will be discussed individually with the final candidate);
• Opportunity to dive deeper into the business processes of a popular media publishing company and gain valuable insights into the industry;
• Growth and development: internal academy with 800+ internal courses and materials, internal knowledge sharing, constant feedback from your manager, and no limits on launching new initiatives;
• A tech-savvy approach and carefully structured processes: no red tape, transparent task management, asynchronous communication (with fewer meetings and more thoughtful written communication);
• Creative vibes of the cool international team of TheSoul Publishing, a company whose unique ecosystem is friendly to any new ideas!
• Remote-based, full-time cooperation (8 hours per day, Mon-Fri) with the opportunity to work from any place where you feel most productive.

We are looking for a Founder associate**, who will work closely with company founders** on a wide range of tasks, including business operations (employment, taxes, financial reports, event management), marketing, sales operations. This role is a perfect opportunity for future entrepreneurs to see how an early-stage startup works from inside, learn from experienced founders and the top-level advisory team.

Why should you join us?

• You will be part of a dynamic international startup culture
• You will be among 10 first best-in-class employees and lead operations and marketing with full ownership
• You will work in a company that created world-leading technology with our own patent in the US

What will you do?

Business back office

• Prepare documents for customers (NDA, invoices, Letters of Intent, etc.)
• Prepare briefs for important meetings
• Assist in research (market, customers, partners, etc.)
• Manage collaboration with external partners (freelancers, consultants, designers, etc)

Marketing & sales operations

• Update presentations and marketing materials
• Manage social media accounts and create content, organize PR activities
• Prepare for conferences, events and explore new marketing channels

Corporate back office

• Handle employee payments and contracts
• Organize team events
• Prepare financial reports
• Support, choose and implement new tools to increase team productivity

This role will suit you if:

• You have 1-3 years of working experience in an international company in such areas as processes development, operations, marketing and business development
• You are data-driven and amazing at optimizing processes and planning
• You have analytical and systemic thinking, attentive to details and deadlines
• You have good communication skills, you are fluent in spoken and written English (B2+)
• You are comfortable working in an agile environment with a lot of unknowns
• You are a fast learner and get joy from helping other people

Additional benefits will be

• Understanding of B2B marketing for early-stage startups
• Some knowledge about international taxes, employment and finance
• Building operations processes from the scratch
• Experience in keeping the “health of the team”
• Experience in working with legal documents

We suggest

• Full-time remote position with flexible working hours
• Competitive salary for this position
• Stock plan
• Relocation package

We are looking for a new customer support agent who can be the voice of users in our team, take part in shaping our existing and upcoming products and grow together with a fast-paced web3 industry. It can be a good fit if you are curious about blockchain, decentralisation, payment systems and are interested in building the product that onboards the next millions of users into the new web. We’re looking for candidates in US timezones.

What you will do

• Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
• Timely alert the team about possible bugs or glitches in our products
• Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
• Dive deeper into the user's problems, investigate and help the team locate and fix the issues
• Detect patterns in user behaviour and analyse data to extract them and group users based on the data
• Use AI to adjust product for each group of users accordingly and set the rules for each group
• Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
• Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
• Become an expert in how smart contracts, blockchains and traditional payments work

What we offer

• Compelling web3 project
• Work with top notch companies that use Wert and be a part of the web3 revolution
• Remote work
• Flexible working hours
• Flat organisation with no bureaucracy
• Opportunities to grow in any department (we have lots of success stories)
• Salary grows as you grow

What we expect from you

• Strong analytical skills
• Talent in turning chaos into system
• An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
• Impeccable written and fluent spoken English
• Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
• You are a quick thinker who likes getting to the root of things

Sardina Systems is an OpenInfra software platform company based on OpenStack and Kubernetes and is looking for a SysOps / Cloud System Engineer in GMT+6-GMT+10 time zones to join our team.

What will you do:

• Understanding the technical assembly of packages
• Developing and building packages
• Repository management and package testing
• Contribute ideas for making the applications better and easier to use
  

Required:

• Clear understanding of fundamentals of Linux operating systems
• Knowledge of Python (for systems operations purposes)
• Experience with package management/development tools for DEB or RPM
• Experience with CI/CD tools, pipeline development
• Experience with testing of packages
• Experience with common developer tools - Git, IDE, etc.
• Written English would be sufficient

Will be a plus:

• Experience in system administration and network administration
• Knowledge of hypervisors (such as KVM, HyperV, and VMware)
• Experience with cloud management platforms such as OpenStack, GCP, AWS
• Knowledge of Docker, k8s
• Knowledge of automation tools Ansible or Chef
• Experience with data center operations
  

We offer:

• Work on an interesting project with a team of experienced professionals
• All the conditions for rapid progress in the profession, increasing the complexity of tasks as you develop
• Competitive wages with regular review
• Flexible working hours (fixing to your local time)
• Five-day working week, within 8 hours a day
• Daily practice of English during the work process;
• Opportunity to attend conferences, meetups and other professional events

As our Support Hero, you will be the champion our customers need! You'll be their first point of contact, supporting them with code installation, product usage, customer exit reporting, billing assistance, and more.

What you'll need to bring:

• Perfect command of the English language;
• Fast typing skills – at least 40 WPM;
• High-level multitasking abilities;
• Willingness to work during unconventional hours;
• Strong analytical and communication skills;
• Exceptional listening skills;
• Growth mindset.

Bonus points if you have:

• Browser console debug skills;
• Familiarity with JavaScript and HTML code implementation process;
• Previous experience in customer-facing roles.

Hermiona Education is seeking an experienced and highly motivated Customer Success Manager to join our team. The Customer Success Manager will be responsible for managing the relationships with clients, acting as the primary point of contact between the client's family and the academic team of Hermiona. This position is an excellent way to jumpstart your career in an innovative, Boston-based American company. Moreover, we provide many opportunities to grow in various professional directions, such as project management, product development, marketing, etc.

Key Responsibilities:

• Act as the primary point of contact between Hermiona Education and its clients, managing all aspects of the client relationship;
• Coordinate schedule of lessons, mentorship sessions, and follow-up consultations for each client;
• Coordinate with the academic team to ensure that each client's academic progress is tracked, and that the client's goals are met;
• Proactively identify and resolve issues or concerns raised by clients, and ensure that all client feedback is addressed in a timely and effective manner;
• Build and maintain strong relationships with clients, and work to identify opportunities to expand the relationship over time;
• Maintain accurate and up-to-date client records, including contact information, student profiles, contracts, etc.

We expect to see in the Ideal Candidate:

• Highly organized, with excellent attention to detail and the ability to manage multiple projects simultaneously;
• Strong writing skills – especially for business correspondence;
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships;
• Strong problem-solving skills, with the ability to show initiative, think creatively and develop effective solutions;
• Able to work independently and as part of a team, with a strong work ethic and a positive attitude.

Qualifications:

• Previous experience in a client-facing role is highly preferred;
• Availability 15+ hours/week;
• Upper intermediate (C1) proficiency in English – required;
• Spoken and written proficiency in at least one additional language – Chinese/Russian/Spanish/Ukrainian – desired

What We Offer:

• Competitive compensation details will be provided based on the result of the interview process, commensurate with level of education and amount of relevant experience;
• Work as part of U.S. based company with an international team and possibility for further professional growth;
• Fully remote job with flexible schedule (provided deadlines are met)

Aufgrund der stark wachsenden Kundenbasis sind wir laufend daran, unser Team zu erweitern. Aktuell suchen wir Verstärkung im Customer Success für die Position als

Junior Technical Customer Success Engineer

In dieser Funktion arbeiten Sie im Team mit nationalen und internationalen Organisationen zusammen, um globale Netzwerksicherheitslösungen zu planen, zu installieren und zu betreiben. Sie analysieren die Kundenbedürfnisse und beraten den Kunden. Von der Konzeptphase über die Implementierung bis hin zum Betrieb sind Sie eine zentrale Ansprechperson auf der technischen Seite. Zudem bilden Sie die Schnittstelle zwischen unserer Entwicklung und dem Sales.

Sie verfügen über einen Universitäts- oder Fachhochschulabschluss in Computerwissenschaften oder fachverwandten Gebieten, sprechen fliessend Deutsch und Englisch und haben Spass an einer Arbeit, bei der Sie sowohl Ihre technischen Kenntnisse als auch Ihr Kommunikationstalent einbringen können.

Sie sind hoch motiviert, in von internen Spezialisten und Team-Kollegen betreuten Schulungsprogrammen Ihr bestehendes Know-how theoretisch und praktisch auszubauen sowie neue Kompetenzen zu erwerben und bringen idealerweise einige der folgenden Voraussetzungen mit:

• Kenntnisse über Unix- und Linux-Betriebssysteme
• Vertrautheit mit der Netzwerkthematik im Allgemeinen sowie mit den wichtigsten Internet-Protokollen (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
• Konzeptionelle und praktische Kenntnisse im Bereich Netzwerksicherheit. Kerntechnologien: Firewalls, Web Application Firewalls, VPN-Netzwerke, IDS und IPS, E-Mail-Sicherheit und Remote Access
• Planung und Implementierung globaler WAN- und Hub-Netzwerk-Topologien
• Kommunikation und Zusammenarbeit mit internationalen Kunden
• Freude an Teamwork, aber auch hoher Grad an Selbstständigkeit
  

Open Systems AG bietet Ihnen interessante Herausforderungen im dynamischen und globalen Umfeld der IT-Sicherheit. Sie bewegen sich in einem Arbeitsumfeld, in dem innovative Lösungen, schnelle Entwicklungszyklen, Kreativität und offene Kommunikation gelebt und kontinuierlich gefördert werden. Das Streben nach technischem Fortschritt steht für uns im Zentrum. Sie arbeiten in unserer Niederlassung in Zürich und erhalten die Möglichkeit, Mission Control Einsätze von mehreren Monaten auf Hawaii zu leisten.

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
• Analyse trends in sellers issues and suggest improvement ideas and plans
• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Occasionally work on public holidays to support our Square Australia sellers

You have:

• The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
• Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
• Comfort with ambiguity and resilient when facing rapid change
• Problem-solving skills - you enjoy digging into a problem and finding a solution
• The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
• The ability to tailor a custom customer support experience to address the unique requirements of individual Square sellers
• A strong interest in receiving and implementing feedback and focus on improvement
• A passion for Square and desire to help sellers

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.‍

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via email, slack and support cases. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST and Supply Chain solutions. Our customer-facing role will expose you to a diverse group of teams within Semgrep - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively and fast-paced environment.

Location expectations:

• Our hope is you will be based out of our New York office, but for the right candidate, we’re willing to be flexible.

Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do

• Understand, reproduce and resolve complicated technical issues that our customers have raised.
• Own each customer case from initial creation to resolution
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
• Be the voice of the customer and helping prioritize recurring feature requests from our customers with our product and engineering teams.
• Contribute to building up a best-in-class technical support function, including contributing to our documentation and writing knowledge base articles, writing blogs, or designing integrations between tools.
• Participate in on-call duties.

You are ideal for this role if you have

• Excellent written and verbal communication skills.
• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
• Familiarity with Web Application Security concepts including OWASP Top 10.
• Basic understanding of API and Webhooks.
• A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
• 2+ years of experience working in customer support - Technical support experience is a plus.
• Ability to work during CST, or EST hours of 8am - 5pm Monday through Friday, and weekend/holiday on-call rotation.

Compensation

Salary Range: $110,000 - $133,000

Our compensation package includes equity and benefits in addition to salary.

Please note that the range listed is for someone based in the San Francisco Bay Area.

What we offer

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.

We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k matching, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else.

We’re seeking a skilled and experienced Technical Support Specialist (Line 2) who will be responsible for providing high-quality and fast support to customers and employees. If you are a technically proficient and customer-focused individual looking for an exciting opportunity to contribute to a dynamic team and support our customers effectively, we invite you to become part of our team!

Responsibilities:

• Handle user requests promptly and professionally;
• Provide expert advice and guidance to users on service operation and functionality;
• Replicate user-reported errors and communicate them to the Development team;
• Configure integration exchanges between our service and the Customer's systems, ensuring seamless connectivity;
• Interact collaboratively with other support teams from our Customers, actively participating in application-related tasks and monitoring implementation progress;
• Ensure compliance with SLA regulations.
  

Requirements:

• Fluency in Russian and Intermediate to Advanced English;
• Technical background: solid understanding of database principles, integration concepts, and the ability to interpret and analyze logs;
• Problem-solving skills: demonstrated ability to effectively identify and solve problems;
• Ability to write basic SQL queries;
• Prior experience in supporting client business applications;
• Previous experience working in an IT company.
  

Will be a plus:

• Experience in writing complex SQL queries and familiarity with noSQL queries;
• Knowledge of Python programming language.
  

We offer:

• Competitive payment;
• Work on your timezone schedule;
• 28 days of paid vacation per year;
• Work on international projects with multicultural teams;
• Professional development: Inside company training and Performance Reviews.