Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
• Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
• You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

• You have experience developing and analyzing client portfolios.
• You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...

• No bureaucracy and simple and clear processes.
• Remote work with a flexible schedule.
• Opportunity for professional growth and trying new things out.

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

• Aiding the qualification of opportunities to ensure best use of resource
• Communication of the bid process to all members of the bid team
• Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
• Development of a response structure and the allocation of responsibilities and timescales
• Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
• Co-ordination of responses to customer queries
• Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
• Adherence to the Bid Review process
• Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
• Maintaining & Developing “boiler plate” content
• Aiding in maintenance of Bid Log
• Aiding in the provision of document production facilities on nominated sites

What do we need from you?

• Bid Management Experience
• Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
• Marketing Communications experience
• Customer facing experience
• Experience dealing with Senior Management & Director level staff
• Commercially aware and knowledge of a variety of commercial deal structures
• Ability to lead/ control conversation
• Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

We are looking for an experienced Project Manager who can strengthen processes in the team of our flagship game Hero Wars. You will focus on building effective processes in the entire team to achieve the strategic goals of the product.

What you’ll be doing

• Challenging producer`s launch projects/features decisions
• Owning an ideas backlog and ensuring the design quality of these ideas
• Owning Product roadmap
• Managing the development and team-building processes
• Controlling over delivery and getting into plans
• Assisting in the product vision shaping by the producer
• Prioritizing backlog according to the producer's vision
• Highlighting problems / missing plans, etc., forming primary plans to solve these problems

We hope that you

• Worked in a similar position in Gamedev
• Have a basic understanding of how the product works and was responsible for monetization results
• Know and apply facilitation methodologies, Agile/SCRUM/Kanban practices
• Know and apply the methodologies of prioritization, grooming, ranking tasks and projects
• Know and practically design, and model business processes (for example, BPMN)
• Evaluate projects on financial basis models, P&L projects, and teams

Nice to have:

• Interacted with top-level team members (Team lead, Project manager)
• Willingness to build business value streams, the components of which are people, teams, and their interaction
• Creative thinking in your field of activity, while being able to direct the initiative in the direction indicated by the producer
• Responsibility for maximizing value by managing processes within the stream/destination and assisting destination software in setting goals
• Good knowledge of cause-and-effect relationships of the production process, ability to prevent the risks of making wrong decisions
• Ability to focus on the direction goals achieving formed by the Product Owner and organize teamwork and proper planning

What we offer

• Healthcare
  Medical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
• Work, life, and balance
  We offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
• Sports
  You can choose various sports activities like yoga, football, and volleyball in our official locations.
• Relocation support
  A relocation package is available for you if you decide to join us in one of our official locations.
• Skills improvement
  Let's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
• Events
  Our events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
• Community & ESG
  We are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.
• ‍

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.  You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.  

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

• 8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
• Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
• Previous experience with Internet and networking technologies and products, including email security products
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

• Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
• With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
• Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

• Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
• Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

• Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
• Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
• Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

• Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

• Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
• Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are seeking an experienced Head of GTM Operations & Strategy who will be responsible for optimizing the effectiveness of the Revenue organization through the development, implementation, and maintenance of a range of sales operations functions. This person will work closely with key cross functional stakeholders to insert operational rigor into our revenue forecasting, deal management, revenue analytics, and data governance functions.

This role will report directly to the Chief Revenue Officer.

What You'll Do

• Lead global sales, customer success, and partnership operations
• Develop Go To Market strategy in partnership with the Chief Revenue Officer, providing data-based insights into performance, market opportunities, and potential threats
• Lead an enablement team to onboard and train for world class execution
• Own Go To Market strategy and analytics
• Manage the design, procurement, and ongoing function of the company’s business systems, including all Go To Market tooling
• Manage a high performance cohort of functional area directors, building strong culture, performance management, and career development frameworks

Operations, Enablement, and Analytics:

• Act as a primary business partner to the finance organization and Chief Financial Officer
• Own forecasting, productivity, and performance metrics across all revenue teams and drive accountability/results within GTM leader
• Own deal desk including: deal structure strategy, non standard deal, and discounting approval framework (in consult with Finance)
• Drive organizational change management processes to maximize impact while minimizing disruption to the business
• Oversee sales operations processes, including the process optimization, validation of orders, compensation, territory management,  pricing, contracts, and billing
• Oversee and enforce data and process governance, integrity, and hygiene
• Develop a best-in-class staff of analysts that serve as key business partners to revenue leaders who build key “source of truth” views

Strategy & Planning:

• Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, bookings targets, and other key annual planning modeling outputs.
• Strategically plan, manage, and maintain territories. Both to launch a new fiscal period but also as headcount growth occurs throughout a year.
• Strategically plan and implement incentive plans and targets in concert with Vanta’s revenue plan
• Work closely with senior sales executives, Head of Legal, and CFO
• Assist in providing analytics framework for regular business reviews and annual planning cycles

Systems:

• Provision reporting and business intelligence systems, including building “single pane of glass” visualization and providing standardized data reporting packages to leadership
• Drive systems change management processes for optimized performance and cost
• Oversee Salesforce integrations & data governance requirements

How To Be Successful In This Role

• Minimum 10 years of revenue operations experience in SaaS
• Experience in a high growth environment within a growth stage company
• A world class written and verbal communicator with the ability to present at all levels
• A proven history of being able to influence and rally diverse stakeholders using both qualitative and quantitative insights
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader Vanta strategy
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Experience implementing and scaling initiatives across globally dispersed teams
• Experience in designing and implementing sales and success programs for technology, channel, and services partners
• Foster a team environment where team understands operational vision and career growth strategy

Additional Desirable Skills

• Experience leading distributed operations teams across multiple global timezones
• Experience with product-led growth business models

Pay Range: $281,000-$330,000; If you are offered the position, your offer amount will be based on your experience.

What You Can Expect As A Vantan:

• Industry-Competitive Salary and Equity
• 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
• 16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
• Health & Wellness Stipend
• Remote Workspace Stipend
• 401(k) Matching Plan
• Flexible Work Hours and Location
• Open & Encouraged PTO Policy
• 9 Company Paid Holidays
• Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
• Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
• Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

The Senior Product Manager is a leader that builds products customers love fast.  Day to day, they lead a cross functional team tasked with discovering, defining, designing, delivering and iterating a specific portfolio of products that meet and exceed business goals.  You’ll translate research and ideas into strategy and features, and follow product development from start to finish.  

This is an exciting opportunity for someone with the right skill set who wants to grow with a startup company and work alongside an established team and experienced entrepreneurs.

To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.

Key Responsibilities

• Collaborate across product management, engineering, design, marketing, sales and support to define the vision, roadmap and goals for our product
• Create product roadmap and lead feature prioritization for development teams to ensure that we are solving the right problems for our customers and business
• Develop and implement product strategies consistent with company vision
• Build and present business cases for products or improvements that support Prokeep’s revenue and usage goals
• Lead a cross functional team(s) charged with delivering products or improvements to market fast
• Own metrics and processes for measuring successful product usage, retention and engagement
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Work with senior management to create product plans and roadmaps
• Ensure products and releases are launched correctly and on schedule
• Suggest ways to track product use and impact on end users

Qualifications

• 6+ Years in a product role at a B2B  SaaS company
• Excellent interpersonal and communication skills
• Organizational and leadership abilities
• Prioritization, decision-making in complex situations with competing inputs
• Creative thinker with the ability to troubleshoot issues quickly and effectively
• Comfort with ambiguity in both strategic and tactical matters
• Excellent written and verbal communication skills and strong presentation skills
• Ability to understand advanced technical concepts at a high level
• Extremely well-organized and analytical with an ability to work well under pressure
• Strong team player as well as a proactive individual contributor
• Experience in product lifecycle management
• Familiarity with varying forms of Agile frameworks and lean product management
• Bachelor's Degree
• Experience with the following software platforms
• JIRA
• Pendo or Fullstory
• Figma
• Usertesting, Sprig, or similar
• Trello, Aha or similar
• Tableau, PowerBI or similar
• Clickup, Monday.com, Asana or similar
• Hubspot or similar
• Bonus: Previous experience as an early employee at a startup in a high growth environment
• Bonus: MBA or advanced degree

Working Relationship & Compensation

This is a full-time salaried position and may be performed remotely anywhere within the United States except the States of Colorado, California, and New York. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast growing company.

• Competitive Base Salary
• Equity Package
• Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP), 401(k)
• Yearly Education Stipend
• Unlimited PTO

We are in search of a Senior Product Manager to spearhead and accelerate the expansion of our Spend platform. This platform provides our customers with a convenient method to manage their corporate expenses via physical and virtual cards. As a Senior Product Manager, you'll have direct oversight of the Spend product suite, tasked with rapidly building features, expanding our user base, boosting transactional revenue and volume, and growing our customer base in collaboration with marketing. Your responsibilities will extend from driving the product roadmap and directing feature execution to owning a high-growth product with global reach. The successful candidate will have previous product management experience within a fintech environment. We're looking for an analytical mind, exceptional written and verbal communication skills, and a candidate who leads by influence both internally and externally.

Key Responsibilities

• Direct the product roadmap and strategy for the Spend product, positioning yourself as the product owner and subject matter expert
• Understand customer needs and market trends, translating them into clear, actionable product requirements
• Use a Product-Led-Growth approach to optimize user experience and drive and measure activation, engagement and upsell funnels    
• Work collaboratively with the engineering and design teams to guide products from conception to launch, ensuring the development process aligns with product objectives and delivery schedules
• Oversee product release plans, testing, training materials, and all decisions required to launch outstanding products
• Use product analytics to inform decision-making; track key performance metrics and continuously optimize product performance and user experience
• Partner closely with our sales and customer success teams to train them on new features and releases and ensure alignment between product capabilities and customer needs.
• Work with marketing to define go-to-market strategy and product positioning
• Act as a product evangelist both internally and externally, communicating product features and benefits to various stakeholders

Qualifications

• At least 3+ years of experience in Product Management
• Experience at a fast-paced fintech company, preferably in B2B SaaS is a plus
• Prior experience with Product Analytics and PLG funnels is a plus  
• Prior experience working closely with Sales and Product Marketing is a plus
• Highly analytical mindset. Proficiency in Excel, P&L, and financial modeling is a plus
• Startup experience, demonstrating flexibility and a hands-on approach in a dynamic and uncertain environment.
• Demonstrated ability to foster trusting relationships and work effectively with a variety of roles (engineers, designers, etc.) to deliver products.

We are hiring for a Product Manager to join our team! On this role you'll work on rebuilding our B2B onboarding which is a key part of our B2B stream. You will work in a tight collaboration with Engineering, Customer Support, Business Development and Risk teams.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• You'll be critical in executing and iterating on product offerings that help us to grow our partner base as quickly as possible, build relationships with partners after their launch, maintaining a great B2B service;
• Determine product KPIs, as well as their target values;
• Determine product development priorities for partner stores;
• Build a transparent, convenient and understandable billing process for partners;
• Collect feedback from partners and sales managers, build and test hypotheses based on this data.
• Communicating product updates and changes to stakeholders
• Build, develop and scale our B2B onboarding

What we expect

• 3+ years of experience as Product Manager in B2B product (MUST)
• Can both come up with ideas and research best practices in the market and apply the best of them to implement in your product;
• Work independently in your cross-functional team, you are able to lead your product to a success;
• Able to gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery;
• Fluent in English (B2+), have great communication skills and able to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We`re looking for an ambitious Business Development Manager (remote) to join our professional team.

Required skills:

• Experience in igaming vertical from 2 years (publisher or advertiser side);
• Existing contact network of direct advertisers/brands;
• Working expertise with tracking platforms: affise/tune/in-house;
• Basic understanding of casino unit economics and funnel metrics;
• High self-presentation and communication skills;
• Practical skills in interaction with cross;
• Functional teams (designers, devs, html-coders, analytics, etc.);
• Ability to persuade, test different hypothesis;
• English level - not less than upper-intermediate.

Responsibilities:

• Target potential partners among the pool of top or emerging casino operators/direct advertisers with own affiliate program;
• Create tailor-made sales picthes depending on our USP and partner’s demand;
• Nurture existing partner pipeline by meeting their LTV/ROI goals;
• Track and analyse performance in cooperation with partners on a regular basis: traffic quality control, cap management, breakdown by sources/sub-ids, etc.;
• Timely collect all the due payments based on the agreed terms;
• Tind prospecting partners on conferences/local meetups, act as a brand ambassador;
• Set up current partners in the tecnhical system, manage possible tracking issues and statistics discrepancies;
• Scale overall amount of partners, offers and available geos to maximize average profit per partner and cumulative profit in general;
• Evaluate custom and unique deals in the matter of hybrid models/exclusive terms;
• Research competitors/market trends.

What we offer:

• Ambitious profitable project with adequate management;
• Fair bonus tied to KPIs;
• Fully remote work (preferable CET time zone);
• Take part in events and conferences;
• Medical health insurance;
• Paid vacation, personal days and sick leave;
• Paid English lessons.

We are seeking a highly-skilled, experienced chief accounting officer to join our growing international organization. In this position, you will coordinate and supervise the financial reporting and the accounting departments, as well as the financial controllers located across several international locations, delegating work and ensuring the staff follows all current laws and company procedures. You will be responsible for building out the SEC reporting department as the Company prepares for an IPO. You must be able to take large amounts of accounting information, analyze results, and make changes where necessary to benefit the company and ensure compliance with US GAAP and SEC reporting requirements.

Tasks and duties are to:

• Report directly to the Chief Financial Officer (CFO)
• Recruit, manage, and oversee the reporting and the accounting departments, as well as international financial controllers; optimize the reporting and accounting function
• Work closely with other departments within the Finance Division
• Oversee appointment and replacement of outsourced accounting providers
• Regularly examine subsidiary and group consolidated financial statements and ensure they are accurate and free of any errors
• Organize and update financial records; monitor all bookkeeping
• Supervise all reporting ventures in terms of standardization of financial reporting
• Supervise implementation and maintenance of accounting systems
• Design and maintain relevant internal controls
• Analyze accounts and suggest improvements to reduce costs and increase profits
• Make sure all financial data adheres to current tax laws and regulations
• Build and supervise the SEC reporting department ahead of an IPO
• Keep company accounts information confidential
• Stay abreast of industry changes and current tax/accounting laws and financial regulatory matters
• Working with other departments within the Finance Division, prepare, manage, and present monthly reports
• Act as a liaison to outside auditors
• Represent the accounting department at board/audit committee meetings

You will be a good fit for our team if you:

• Bachelor’s degree in accounting or finance
• CPA Certification
• 10+ years experience in a senior accounting / financial reporting position, including 3+ years of experience at a public company
• Preparing the reporting and accounting functions of a company for an IPO would be plus
• Excellent understanding and deep experience with US GAAP
• Understanding of IFRS and IFRS to US GAAP differences
• Ability to work with a dispersed team across many international time zones
• Practical knowledge of NetSuite ERP software
• Continuing Professional Education (CPE) requirements
• Extensive business experience and strategic knowledge
• Skilled in Google Workspace and Microsoft Suite; proficient in complex accounting and MIS systems
• Highly skilled in bookkeeping and accounting/reporting process design and management
• Excellent financial and analytical abilities
• High attention to detail
• Outstanding written and oral communication skills. Working level spoken and written Russian language would be a plus, but not a hard requirement
• Location: United States, Bay Area, with a subsequent (12-18 months) relocation to the East Coast to manage the time difference between the US and other company hubs in Cyprus, Netherlands, and Kazakhstan. Expected extensive travel to Cyprus during the first 12-18 months of employment
• US citizen or a green card holder - the company will not provide US working visa support

Focusing on the experience of larger online creators, you will build an experience that generates them a meaningful source of revenue and source of new fans through the sale of merchandise and other digital products. Create an ambitious plan to scale Amaze in its current core markets as well as launch the platform in new countries.  Our creators have fans globally and Amaze needs to address that need. Work cross-functionally with every department to ensure the core proposition is built with genuine customer insight can be operationally supported and launched effectively. Build an industry leading matching experience for our creators and brands looking to sell through their stores.

What we're looking for

• 5+ years Product Experience working in eCommerce or Social Media Platforms
• Strong experience as a product or business change manager at a senior level within a fast moving eCommerce or social media business.
• Ability to own complex problem spaces and form hypotheses, strategies and roadmaps.
• A self-starter who thrives in environments where they can take the initiative and own hard problems through to impactful outcomes.
• Someone who enjoys leading, and motivating, a team of amazing people to ship innovative solutions  - and can point to an impressive record of doing so.
• An exceptional collaborator who can ruthlessly prioritize and build high-performing teams to execute on complex projects in a fast moving startup environment.
• An excellent communicator at all levels, internally and externally, with the ability to explain complex technical topics in a simple way, for everyone to understand.
• Great business judgment, ability to influence others with strong analytical and data driven thinking.

About you

• You have a solid foundation in building online user experiences within an e-commerce or social media environment
• You’ve led the creation and delivery of high-impact product strategies, and have re-engineered business processes through close collaboration with end users.
• You understand when to build something from scratch or consider integrating with a 3rd party to deliver meaningful systems that people use constantly and have a big bearing on the business bottom line.  
• You understand SaaS metrics and product-led growth principles intimately and get excited about diving into the data to unearth new growth opportunities.

What we offer

• Benefits
• Competitive Salary
• Company Stock/Option Plan
• Flexible daily working hours - We Value work/life balance
• Competitive Health Plan
• Company Benefits and Perks

We are looking for a project management professional to manage CoinsPaid's portfolio of internal and external projects. The ideal candidate should have proven management experience in the fintech industry, preferably cryptocurrency experience.

Responsibilities:

• Development and implementation of full life cycle projects
• Planning and control of project timelines, budget, risk management, customer interactions (including expectation management, feedback gathering)
• Development and approval of project documentation (plans, technical documentation, etc.)
• Project team management, coordination and interaction with multiple stakeholders
• Detail-oriented task management, quality and deadline control, acceptance of results
• Preparation of presentation and reporting materials, providing detailed performance analysis and development recommendations

Requirements:

• 5 to 8 years of experience managing technology projects
• Knowledge and experience in the fintech and cryptocurrency industry
• Strong communication and organisational skills, managing multiple projects and meeting deadlines
• Strong process orientation and a solid understanding of project management techniques, methodologies, and best practice
• Operational, analytical mindset and ability for continuous improvement
• PMI certifications (preferred)
• Fluent English (speaking, writing)

We’re open to candidates located +/- 3 hours ET.

As a Product Lead, you thrive not only in the intricate details of product delivery and shipping products, but also in the definition of products with your strategic POV. You’ll help define the core product vision, goals, functionality, and requirements through close collaboration with your project team and clients. You’ll identify market forces, translate user needs into action, and work hands-on with our design and engineering teams to build products for our clients that align with the needs of their business.

You’ll be expected to quickly jump between altitudes — seeing the forest through trees, while also understanding how each and every tree in the forest is important.  

Your responsibilities:

Based on your understanding of a client’s business, market trends, user needs, and technical constraints, you will shape product visions and strategies in partnership with project leads and Product Directors through the formulation and clear articulation of:

• Areas of opportunity and recommend areas of focus for products
• Product outcomes, objectives, and key metrics
• Product features and capabilities
• Product roadmaps and delivery approaches rooted in the strategy
• Keep the team and client laser-focused on solving the right problem at the right time through an outcome-driven approach to product definition, prioritization, and delivery that will enable us to put the best product into the world
• Support a cross-functional working environment by ensuring all voices are heard, challenging the team throughout the definition and delivery process, and by building and maintaining productive relationships with both the client and team
• Lead and be hands-on in product delivery with limited oversight, utilizing a variety of product development methodologies and creating a wide array of product artifacts to support the design and engineering teams (eg: backlogs, user stories, sprint plans, briefs, requirements documentation, dependency diagrams, logic flows)
• Collaborate with engineering leads and project management to define technical implementation methods, assess backend requirements, generate technical estimates, and mitigate delivery impediments

The must-have short list:

• At least 5+ years of experience shaping and shipping products through a variety of definition and delivery methodologies
• Equal passion for both shaping and shipping products — you never hesitate to roll up your sleeves to get the job done wherever the team is in the process
• Experience generating insights and POVs based on market trends, quantitative and qualitative business data, and user research
• A nuanced understanding of the differences working with startups and enterprise clients
• Able to empathetically and effectively engage with users, translating their emotions into real solutions
• Ability to quickly understand, simplify, internalize, and communicate complex or technical concepts
• Excellent communicator utilizing all modes of communications (narrative, visual, etc) to ensure alignment with clients of all levels and the internal team
• Experience working with cross-functional teams in design, engineering, research, and content strategy
• Have an in-depth understanding of what each discipline needs for effective product delivery

For this role, we are looking for someone to manage and maintain our commercial and strategic interests across our entire partner ecosystem. In collaboration with the CRO and Conversant Group Executive team, you will grow partner relationships, with responsibilities ranging from partner administration to contract maintenance to leading partner marketing efforts.  This role offers an incredible opportunity to make a significant contribution to a high growth company in a rapidly changing space.

Your responsibilities will include:

• Developing, negotiating, and closing agreements with new and existing partners
• Working closely with Go To Market leaders and teams to coordinate strategic opportunities with customers for new and complex initiatives
• Discover, validate and help architect new initiatives and strategic integrations with our product and engineering teams.
• Lead many, if not all, partnership aspects including technical project management for strategic opportunities
• Coordinate technical dependencies across Conversant Group Battalions
• Generate awareness about Conversant Group strategic partnerships internally and externally.
• Managing partner relationships throughout the lifecycle — from maintaining existing relationships with partners and adding new initiatives with established partners.

Desirable Skills, Knowledge And Experience:

• Minimum 10 years of experience, in, or a combination of product management, partnerships, or technical Sales roles.
• Experience in the Security ecosystems preferred.
• An ambitious mindset that enables you to work independently with little guidance, but also work collaboratively across the org.
• Strong interpersonal skills and experience in working cross-functionally with a variety of teams, including product, Engineering, sales, and marketing teams, to establish effective partnerships.
• The role is remote based in the United States
• Flexible and adaptable self-starter with the ability take ownership and initiative approaching all

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement.
• Competitive compensation & benefits.
• Scheduled & flexible PTO programs.
• Fully remote work options.
• Family friendly programs
• Care packages
• Regular team building events.

Responsibilities:

• Acquire new clients and achieve sales targets through various channels.
• Build strong, long-term relationships with customers.
• Exceed client expectations by understanding and adapting to their needs.
• Represent the company to clients, agents, and partners as the face of the organization.
• Prepare documents and control the full cycle of the license obtaining process.
• Identify emerging markets to pursue new licensing opportunities.
• Manage the information flow and update the website content based on acquired data.
• Make presentations and prepare commercial offers for clients.

Requirements and skills:

• 1+ years’ experience as a Business Development Manager, Sales manager, or a relevant role.
• Experience in the fintech, banking or legal industries.
• Excellent knowledge of Russian and English (both oral and written).
• Bachelor’s or Master’s degree in Business Administration, Law or a relevant field.
• Outstanding sales, organizational, and communication skills.
• Understanding of the main business functions.
• Aptitude in decision-making and handling objections.
• Perfect interpersonal and public speaking skills.
• A team player with an initiative-taking and enthusiastic attitude.

Benefits of working at Bank Boutique:

• Competitive salary starting from 1200 EUR/Net + bonus from portfolio.
• Fully remote work.
• Health insurance and a social security package.
• Annual paid vacation.
• Paid professional studies and trainings.
• Corporate events and activities.
• Dynamic business environment.

Work schedule:

• Full-time, from Monday to Friday, 9:00-18:00 EET (Riga, Latvia).
• Weekends and public holidays are set according to the Labor Law of Latvia.

We are looking for a seasoned and innovative Support Manager to lead and champion our Product Support team. In this role, you will play a critical part in continuing to grow our Product Support group, empowering customers, and driving platform retention and adoption. In collaboration with various teams such as Customer Success, Relationship Management, Product, and Engineering, your focus will be to understand the needs of both our clients and team members, and build out scalable support solutions. This role is a great opportunity for someone who is a proactive leader with an analytical mindset who enjoys the ever-evolving world of SaaS.

Core Responsibilities:

• Support and continually grow our existing group of world-class Support Analysts, create best-in-class processes, and ensure our clients are receiving top quality support in a timely manner
• Develop and implement processes to troubleshoot client issues, provision accounts, and monitor service level agreements
• Collaborate with Customer Success and Relationship Management to resolve customer issues to ensure customer happiness, retention, and adoption
• Analyze and present customer support metrics, such as support response time and customer satisfaction ratings, in order to improve the client experience and facilitate a scalable support structure
• Provide support to clients by handling escalated inquiries, troubleshooting product-related issues, and advise on best practices
• Identify and proactively manage risk areas, scope, and customer expectations that could impact success
• Partner with Engineering and Product teams as needed to troubleshoot issues, bugs, or provide customer feature request feedback  

Requirements:

• Preferred 5+ years of Support leadership experience in the technology industry or a B2B SaaS environment
• You have built or grown similar Support groups as sole leader of the team
• You are a dedicated leader and invest in the growth and development of others and their work
• You are a skillful communicator, and recognize the opportunity for every interaction to be an opportunity for mutually beneficial growth
• You have excellent organizational skills with the ability to prioritize, manage, multi-task, and execute projects cross-functionally
• You can reduce a complex topic to a few simple steps and appreciate seeing customers become more successful because of your help and teaching
• You are quick to learn new technologies and are excited to share your passion for technology and software with others
• You always have the customer’s needs in mind and help us find ways of making our processes more user friendly
• You have experience with and expertise in key softwares utilized by LogicGate’s Support Organization including: Jira, Zendesk, Pendo, Salesforce

For applicants in California, Connecticut, Colorado, Maryland, Nevada, New York, New Jersey, Ohio, Rhode Island, and Washington the base salary range is $85,000-$108,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and and annual Continued Education stipend ($1,000 per year per person).

Our technological stack:

• Experience with Python is critical: Python, PHP/Go/Java.
• Frameworks (experience with asynchronous is critical): Flask, Flask restful, Django, Aiohttp, Fastapi, Tornado, Celery.
• Libraries: Asyncio, Requests, Playwright ideally (Selenium is fine), Regex.
• Databases (experience with Mongodb is critical): Mysql, Postgresql, Mongodb, Redis, Elasticsearch.
• Extras: Docker, Kubernetes, Git, Kafka, RabbitMQ, Zabbix, Sentry
  

Our ideal candidate:

• Has experience leading a team of 7-10 people: preferably have experience leading a team of developers and successfully executing projects in a Team Lead role. Be able to write IPR for developers, track performance, conduct performance reviews, motivate the team.
• Has knowledge of programming languages and technologies: excellent knowledge of one or more Python, PHP/Go/Java programming languages, as well as experience with relevant frameworks and libraries.
• Knows development methodologies and tools: has experience with Agile methodologies (Scrum), understands how Git version control systems work, is able to use bug tracking and task management systems.
• Has excellent communication skills: able to work with people from different professional areas and find common ground with colleagues.
• Highly technical: he writes complex code and likes to program himself. Ready to get involved in architectural issues of a project, testing.
• Has extensive experience in parsing.
• English B2 or higher
  

Will be a plus:

• Experience working for international companies in an English speaking environment
• Familiarity with OSINT
  

Why people choose us:

• Truly global presence. We have more than 500 clients on mostly every continent
• Diverse, multicultural team
• Every member has the chance to influence the team’s decisions and activities
• Complex challenges and rapid growth within the company are guaranteed
• Stock options
• And of course, you will be joining a team of young and talented people who want to make this world a better and safer place.

As we head towards a digital world where web3 enables us to truly own our digital assets, we are pioneering in this space to truly bring forward games that enable players to own their in-game assets.

As such in this newly created role as a Director of Monetisation and Game Economy, you will be involved with strategic execution in areas such as revenue growth, player engagement and retention, web 3 innovation, performance analysis, as well as compliance and risk management. Being able to inspire and motivate cross-functional teams to execute on these strategies would be key in this opportunity.

You will have the opportunity to:

• Develop and implement a comprehensive monetisation strategy that maximises revenue while maintaining player engagement and satisfaction
• Conduct ongoing analysis of player behaviour and market trends to inform monetisation and game economy best practices
• Develop and execute pricing and promotion strategies for both Immutable and partner games
• Develop and implement web3 game economy design best practices
• Manage and develop a small team of game economists and revenue strategists into becoming global experts in web3 game economy design and management
• Collaborate with cross-functional teams, including product management, game design, analytics, and marketing, to ensure effective execution of monetisation and game economy strategies
• Continuously monitor and evaluate the effectiveness of monetisation and web3 game economy strategies and adjust as needed to drive revenue growth and player satisfaction
• Develop and maintain a deep understanding of the competitive landscape and market trends in the gaming industry to inform monetisation and game economy strategies
• Ensure compliance with applicable laws and regulations related to monetisation and game economy

We would love you to have:

• Exceptional strategic thinking capabilities to leverage your knowledge of traditional game design and knowledge of web3 economies to build the case studies of tomorrow
• Strong modelling and analytical skills
• Inspirational leadership qualities to motivate cross-functional teams in order to execute on monetisation and game economy strategies effectively
• A deep understanding of the gaming industry, market trends, competitive landscape, and best practices in monetisation and game economy
• Strong business acumen to make informed decisions that balance revenue growth with player satisfaction, and to manage risks related to monetisation and game economy activities. This includes understanding financial metrics such as revenue, engagement metrics, and lifetime value of players

We are proud of the benefits that we offer for all of our employees globally.  Here is a snapshot:

Attracting the best global talent:

• We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
• While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
• We offer AUD $750 WFH allowance to set up your home office and AUD $900 per annum to put toward your internet and phone usage.
  

Levelling up your growth

• We offer up to AUD $2,000 per annum for any classes, courses or events to support your growth and development
• Enjoy access to free online courses via Udemy
  

Helping you thrive

• Enjoy $1200 per year to put toward your health and wellbeing
• Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
• Get premium access to mindfulness resources, online fitness classes and discounts at major retailers through Perkbox
  

Leave when you need it the most:

• New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
• Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

We are using modern stack of technologies and platforms like PostgreSQL, Kafka, AWS, Kubernetes, Gitlab CI, Prometheus, Grafana.

What will you do:

Leading the Engineering teams

• Responsible for leading a few engineering teams (including back-end, mobile and web development) and ensuring that they are working efficiently.
• Responsible for setting goals and objectives for the teams and ensuring that they are met.
• Responsible for team velocity.

Product Development and Project Management

• Responsible for overseeing all the stages of product development. Ensure that the product is developed efficiently within budget, meets all requirements and is completed on time.
• Responsible for making of technical decisions. Design possible solutions, negotiate with the teams involved, define deliverables and deadlines for the teams, and ensure that they are met. Design and develop overarching decisions.

Hiring and Career growth for engineers

• Responsible for recruiting new team members and providing them with clear goals and objectives to ensure they can grow within the company according to performance reviews.

Innovations

• Be innovative and come up with new ideas, approaches and techniques to help the product and team to grow and develop.

Budget planning

• Be budget tolerant in terms of technical resources, such as software costs and staff salaries, and have a strategy that outlines a range of options for scaling technical teams. It also includes a long-term vision for the team.

Requirements

• Proven work experience as an Engineering Manager or similar role
• 5+ years experience in a developer position
• Communication skills to supervise staff and work with other managers
• Familiarity with industry development standards and our back-end technology stacks such as AWS, k8s, PostgreSQL, Apache Kafka, Golang, or one of the JVM-based languages
• Proficient in Russian and English languages

Other Details:

• This job is only for those who are willing to relocate to Berlin, Limassol, or Amsterdam.
• We support relocation (visa, package) when needed.

Benefits

• Opportunity to create a new and innovative company
• Great working atmosphere in a motivated, dynamic & multicultural team
• You will be surrounded by high-performing talents who are passionate about the product and the company
• Hybrid work model - you will have a mix of working from home and working from office
• Real growth opportunities as well as lots of responsibility and impact from day one!
• We support relocation (visa, package) when needed.
• Your Vivid Prime subscription is on us!

Vidyard is looking for Canadian based Account Manager to join our Account Management Team. This position will report into the Director of Account Management. The role is focused on our Commercial customer segment of our business and will be focused on growing & retaining the revenue of our customer base. The Account Management role will be responsible for the exchange of value with all Vidyard customer accounts, specifically focused on the commercial aspects of their accounts.  This role is integral to ensure there is an account strategy with each customer, including a complete understanding of what value the customer is getting from their Vidyard account, while also finding new selling opportunities across the customer account, both cross-sell and upsell. This function will act as the quarter-back to organize cross-functional internal resources to ensure our customers are successful using the Vidyard product.

This is a remote role open to candidates located in Canada.

What You’ll Work On

• Own and manage a territory of high-value and complex Tier 1 and Tier 2 customers  
• Creation and execution of structured account plans designed to help our customers understand the value they’re receiving from their Vidyard usage, with the goal to expand Vidyards solutions within and across our customers teams, departments and subsidiaries.
• Uncover & close opportunities for cross-sell and upsell, working through deal cycles with customers to drive revenue growth within your territory
• Accountable for prospecting & expansion activity metrics that are proven to drive upsell & cross-sell opportunities
• Lead the renewal negotiation process directly with customers from requirements gathering to the finalization of agreements
• Actively coordinate with Customer Success to address at-risk customers, negotiating renewals to mitigate downsell or churn
• Engage with an account team in a high-touch multi-threaded approach, including executive business reviews, to drive engagement across numerous customer stakeholders
• Coordinate with internal team members in Customer Success and Product to help drive adoption, success, and growth.
• Be invested in the success of your customers as this position is tied to ”New Revenue” and “Gross Retention”
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.
• Understand client business industry dynamics and competitors, and be able to present our products inside-out to different external stakeholders.
• Establish and grow relationships with key decision-makers, and influencers within your customer base

As an Account Manager You Can Expect to:

• Take initiative to ensure our customers understand the value they get from Vidyard
• Act with urgency in all customer interactions, taking action internally as needed
• Be a strong, constructive communicator and open collaborator both internally and externally
• Always be looking to grow personally and professionally

What You’ll Bring to this Role and Your New Team:

• 2 years minimum experience in a sales role in a MM or Enterprise AE or AM position at a B2B SaaS company
• Experience in Account management and strategic selling
• Experience in complex solution sales process into VP level decision-makers in Marketing, IT, Sales and Procurement.
• Record of consistently meeting or exceeding sales targets.
• Extremely process-driven in your sales methodology.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand basic technical concepts and explain them to audiences of varying technical expertise.
• Excellent verbal, written, and presentation skills.
• Experience in the Marketing and Sales tech ecosystem
• Technically sound in computer skills. Familiarity with CRM applications / Salesforce
• Problem Solver
• Team player who will make decisive decisions

Our Tech Stack

• Salesforce
• Gong
• Totango
• Salesloft

Job descriptions can be overwhelming. We are all aboard at Vidyard and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for.

As we also value direct and transparent communication, you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program