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Are you a seasoned leader in user acquisition with a passion for driving growth and optimizing performance? We're looking for an experienced Head of User Acquisition to join our dynamic team!

Responsibilities

• Oversee the user acquisition team, managing and distributing team members across multiple projects.
• Optimize internal processes to enhance efficiency and performance.
• Recruit top talent for the team, while monitoring and ensuring the effectiveness of team members.
• Manage and optimize the use of budgets, ensuring cost-effective and impactful strategies (budgets of $1M+).
• Identify growth opportunities and bottlenecks to ensure we meet and exceed KPIs.
• Collaborate closely with the product team to align on experiments and launches.
• Sync with analytics, influencer marketing, community, and content teams to ensure cohesive strategies.
• Continuously improve the process for hypothesis testing and creative iteration.
• Communicate with partners and oversee the testing of new traffic channels.
• Monitor the market and competitors to stay ahead of industry trends.

Requirements

• 8+ years of experience in user acquisition, with a strong track record of managing distributed media buying teams.
• Proven experience in mobile app marketing and managing display ad networks.
• Experience managing budgets of $1M+.
• Experience successfully launching new products is highly desirable.
• Strong analytical skills, with experience in both marketing and product-related analytics.
• Expertise in working with web funnels and web analytics.
• Proficiency in English

Conditions

• Relocation — we offer full support for those able to join our office in Montenegro.
• Work-life balance — flexible work schedules, easy vacation approval, and remote work options from anywhere in the world where you feel comfortable and safe.
• Comfort — a great office in Montenegro with comfortable workstations and relaxation areas. In other countries, we cover coworking space costs.
• Equipment — all the tools you need: powerful computers, additional monitors, phones/devices/software licenses.
• Health — access to extended voluntary health insurance (in Montenegro).
• Professional development — access to paid courses and training, both online and offline lectures, workshops, and seminars. Our team actively participates in major IT meetups.
• Career growth — performance reviews every 6 months to track progress and help improve results.
• Family support — assistance with paying for schools and kindergartens for your children in Montenegro and Portugal.
• Prequel+ — premium access to the full Prequel product.

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Job Summary:

As a Content Copywriting Intern, you will be an integral part of our team, contributing to the creation of engaging content focused on the vibrant food and restaurant scene. Your role will involve crafting compelling narratives about Dubai's culinary landscape and updating restaurant information on our platform. You'll collaborate closely with our DineOut team to ensure that our content showcases the essence of each restaurant, from its ambience to its delectable cuisine.

Key Responsibilities:

• Content Creation: Develop captivating and informative short-form and long-form copy that highlights various restaurants in Dubai.
• Data Management: Collaborate with account managers to gather and update essential restaurant information.
• Research: Assist in sourcing accurate and up-to-date restaurant details.
• Team Collaboration: Contribute to team projects as needed, demonstrating flexibility and adaptability.

Requirements:

• Must be on a Student Visa/ Family residency visa (Parent dependent).
• Educational Background: Currently pursuing or possessing a degree in communications, marketing, or a related field.
• Writing Proficiency: Strong writing skills are a fundamental requirement for this role.
• Detail-oriented: Display a keen eye for detail, as precision is vital in our fast-paced environment.
• Communication Skills: Exhibit excellent verbal and written communication abilities.
• Team Player: Work effectively within a team, taking direction when necessary and demonstrating the capacity to work independently.
• Motivated Learner: Possess a high level of motivation and a strong desire to learn and grow in the field.

The internship is for a period of six months.

What we’ll provide you:

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Here, at NeoGroup, our Audit team is at the heart of our financial part, ensuring efficient transactions for our customers. We are looking for a goal-oriented Junior Financial Analyst ready to make a contribution and grow with us. Our company is growing rapidly, and we want you to be part of this exciting journey! This position is for a novice specialist.

Responsibilities:

• Financial data reconciliation.
• Identification and analysis of discrepancies, as well as their causes.
• Data registration in internal reports and maintaining reporting according to established procedures.
• Providing feedback to teams in various departments, including the technical department and support team.
• Possible involvement in working with primary accounting documentation, such as invoices, bills, etc.

Requirements

• Knowledge of Microsoft Excel, ability to use Excel functions for data search and analysis (VLOOKUP, PivotTable).
• English level - A2 and higher.
• Basic knowledge of cryptocurrency.
• Experience in accounting and basic accounting documentation is welcomed or economic/financial education.
• Critical thinking and analytical skills.
• Ability to receive and adapt to feedback.
• Teamwork skills.
• Responsibility and organisational skills.

Benefits

• Opportunity to work from our cosy office space in Minsk, Belarus or remote.
• 5 days working week (40 hours), 09:00 - 18:00.
• 25 calendar days of paid vacation.
• 3 days of paid sick leave per year.
• Medical insurance after probation period.
• Sports compensation after probation period.

What you’ll do:

• Represent the user: You will be the champion and voice of the user in every conversation, immersing yourself in all kinds of user feedback
• Own the roadmap: Make tactical prioritization decisions and build trust, by maintaining an understandable, accurate roadmap
• Collaborate across teams: Collaborate with cross-functional teams to translate user and business needs into technical solutions, and take ownership of your product area
• Data informed decision making: Use all available sources of data and insights to uncover existing problems and opportunities, come up with creative/innovative solutions that drive growth
• Measure success: Own the measures used to define success for your area, make measures visible to all stakeholders and interpret them into actionable conclusions
• Document and organize your work: Prepare specifications and set tasks for the team (engineers, designers, analysts)
• Stay on top of things: Project management skills that can be applied across a range of projects, helping to maintain organization, tactical focus, effective, on-time execution
• Be the one asking the questions: Displaying a high level of critical thinking and problem solving skills for new and existing products
  

Requirements

• 3+ years of experience in Product management, preferably with B2C products
• Understanding and experience with photo & video content creation, editing, distribution
• Understanding and experience subscription-based mobile app monetization models (US or EU market)
• Understanding of software development methodologies and ability to define and document business features & requirements in a very clear, thorough, and detailed manner
• Hands-on experience with experimentation and AB testing
• Storytelling, team work, written and oral communication skills
• Have a keep eye for UX, can tell “good design” from “bad design”, and come up with valid wireframes/mockups for complex user flows
• Feel comfortable using any form of data and insights to inform your decisions—whether that’s analytics, user research, survey feedback, or in-person user testing
• Ability to thrive in a constantly evolving work environment with frequent new challenges and changes
• The candidate must be willing to learn new technologies and share learnings with peers continually
• Experience collaborating across organizational boundaries to deliver projects that involve complex technical problems
• You are passionate about the craft of product management, have spoken or written about it before, and willing to make your voice heard in building a high-performing product culture

Conditions

• Professional development — paid training and courses, online / offline lectures, workshops and trainings. Our employees take part in all major IT meetups;
• Adaptation — qualitative onboarding, we help to quickly and smoothly solve all problems. regularly collect feedback throughout the trial period;
• Career development — Review is conducted every 6 months, we monitor the results and help improve performance;
• Balance between work and personal life — the ability to conveniently build your work schedule, take vacations and days off without a bunch of approvals and bureaucracy;
• Health — extended voluntary health insurance (on the territory of Montenegro);
• Office space — a cool office in Montenegro, with comfortable workplaces and lounge areas;
• Relocation — we offer a full package of documents for those who are ready to move to Montenegro, and we help with obtaining a residence permit;
• Prequel+ — premium access to the entire Prequel product.

Mira Tech is a marketing agency within Mira Holding. We are actively growing and developing, therefore we are looking for a talanted videographer/reels-maker to join our team in Dubai. We also help with the process of relocation :)

Our work includes projects in areas such as real estate, developments, hotels, food delivery, and many other businesses under the brand “MIRA” as well as various interesting external projects.

Responsibilities:

• Creating vertical content for social media;
• Creating cool scripts;
• Shooting and editing videos, creating creative reels;
• Ability to shoot equally well as on the phone and on the camera;
• Working with professional equipment and lighting;
• Developing adapted video content concepts for social networks;
• Communicating promptly with colleagues and meeting deadlines;
• Reporting and regular task-management on the company platform.

Requirements:

• 2 years of experience;
• Experience with CapCut, VN or any other vertical video editor;
• Proficiency in Adobe Premiere Pro, DaVinci Resolve or Sony Vegas Pro - knowledge of one of these programs will be a definite plus, as there may be requests for editing horizontal content;
• English level not lower than B2 (ability to maintain a dialog without an interpreter);
• Availability of a portfolio with examples of completed content.‍

The advantage will be:

• Experience in creating content for the real estate industry;
• The ability to shoot horizontal content;
• Production skills;
• Ease in communicating with new people.

Benefits

• Assistance with relocation to Dubai;
• Official employment and registration according to the laws of the UAE, insurance, opening a bank account;
• Stable salary in AED;
• Participation in diverse and exciting projects (video content directly related to Mira developments, Mirafoods, Mira Academy, Mira Real Estate, etc.);
• The opportunity for professional development in a large international holding company;
• Work schedule - basic 6/1. Saturday is floating.

Mira Real Estate company is a leading real estate agency, awarded with numerous awards from UAE developers for the highest sales performance. Recently it has been recognized as the 𝙏𝙤𝙥-𝙥𝙚𝙧𝙛𝙤𝙧𝙢𝙞𝙣𝙜 𝘿𝙪𝙗𝙖𝙞 𝘼𝙜𝙚𝙣𝙘𝙮 𝙛𝙤𝙧 2023.

Right now we are looking for the Marketing Project Manager within the Dubai Real Estate market.
We are in search of a candidate who embodies the core values of resilience, agility, and progress, thriving in a dynamic, high-pressure setting with unwavering focus on impactful outcomes.

Responsibilities will include:

• Maintaining projects
• Accounting
• Comprehensive marketing audit analytics management, including:
• Assessing channel effectiveness and suggesting improvements.
• Identifying strategies to enhance conversions and market performance.
• Analyzing the operating system and internal workflows.
• Consolidate information flow that is coming from the founders initially.
• Prioritize projects, particularly new launches within the real estate sector among.
• Identify linear process-building opportunities, distribute workloads, and track progress within the production team.
• Plan for project scalability and growth.

Requirements

• Сurrent Dubai location or the possibility to relocate there on a short notice - is a must.
• English full language proficiency;
• 3+ years of experience as Marketing Project Manager/Head of Marketing/ Marketing Lead;
• Marketing 360° expertise, in particular: performance marketing, PR, lead generation, social networks management, PPC, brand management, etc.;
• Experience working both agency-based, as well as in-house;
• Experience with Dubai Real Estate is an advantage;
• Working with large budgets (up to $500k/month);
• Essential soft skills: fast learner, adaptability, stress resistance, critical thinking.

Benefits

• An international, innovative, and collaborative work culture;
• Official UAE employment status, ensuing benefits such as insurance, medical support, etc.;
• Relocation package if needed.

Hi! We are starting the search for a Head of Customer Support to join our professional team at Bitsgap. We are looking for an experienced Head of Support who will help make our support even better.

‍What you will do:‍

• Operationally manage teams (3 team leads, each having 2 to 5 employees).
  
• Analyze team performance and improve the quality of customer support services.
  
• Set up processes for interaction between departments and teams, making them faster and more efficient.
  
• Analyze current processes and implement new ones as well as AI tools.
  
• Work on employee motivation and onboarding.
  
• Work with metrics.
  
• Collaborate with other departments (tech, content, marketing).
  

‍What we expect:‍

• Understanding of customer service, sales, and building multi-tier support systems.
  
• Understanding of product support principles.
  
• Experience in operational management of support teams in services or crypto products.
  
• Ability to resolve disputes and find individual approaches.
  
• Understanding the specifics of fast-growing companies and the ability to adapt to changes.
  
• Responsibility for results and the ability to support the team and monitor the department's atmosphere.
  
• Understanding the value of feedback and an individual approach to employees.
  
• Experience in crypto verticals and trading (including bots) is highly important!
  
• English - fluent.
  
• Knowledge of tools like Zendesk/Notion/Grammarly/Klaus/Hotjar/Payment terminals/GPT/AI services.
  

‍We offer:‍

• Competitive compensation based on your experience.
  
• Bitsgap covers vacations/sick leaves/expenses for equipment/training and mental health/various compensations upon request.
  
• Work from anywhere in the world.

We are currently seeking an aspiring Junior Salesforce Developer to join our dynamic, global team. This role plays a crucial part in our technical endeavors, focusing on Salesforce development to meet the needs of our clients. As a Junior Salesforce Developer, you will be implementing Salesforce solutions following industry best practices. The ideal candidate should possess an Agile mindset, a keen interest in problem-solving, and a foundational understanding of the Salesforce platform.

Requirements:

• Basic understanding of Salesforce architecture and best practices.
• Desire to obtain Salesforce Developer certifications.
• Exposure to Apex, Visualforce, Lightning components, and other Salesforce development tools.
• Awareness of Salesforce integration (REST/SOAP APIs) and data migration is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Responsibilities:

• Collaborate with Salesforce Consultants/Technical Architects to understand requirements for Salesforce solutions.
• Assist in the research, development, unit-testing, and deployment of custom solutions within the Salesforce platform.
• Customize Salesforce applications by configuring and creating custom objects, fields, formulas, workflows, and process builder flows to support major implementations.
• Help develop and maintain Visualforce pages, Lightning components, and Apex classes/triggers.
• Work with other developers, administrators, and stakeholders to integrate Salesforce with other systems and applications.
• Ensure the scalability, performance, and security of Salesforce solutions under supervision.
• Stay updated on Salesforce releases, features, and best practices to recommend improvements and implement new functionalities.
  

Ascendix offers you:

Career and professional growth:

• Long-term cooperation
• Remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Resource Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscription
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

• Develop and nurture a portfolio of clients
• Be a real growth driver through upselling
• Prevent and minimise churn
• Maintain a high NPS
• Develop strong relationships with users and decision makers on a daily basis
• Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
• Handle contracts renewal
• Conduct business review
• Gather customer testimonial & feedback in an intelligent way

Qualifications

• 2 years of higher education
• Successful experience in CSM in at least one SaaS company
• Excellent level of English and French (Spanish or German is an advantage)
• You are very ambitious and curious
• You like take iniatives and improves the processes
• You have very good oral and written communication skills
• Knowledge of Adtech or a legal background is a plus

Recruitment process

1. HR screen with our Talent Acquisition Manager (15min)
2. ITW with one of our lead CSM or CS Director(45 min)
3. Case study with the hiring manager & one CSM (30-45 min)
4. Last itw with our CS Director (20-30 min)

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.

We're looking for a Head of Monetization for MuseScore team, who will be at the forefront of driving our financial growth strategy. This role will involve preparing and executing detailed roadmaps, launching innovative experiments, and collaborating with stakeholders to align on cross-functional OKRs. If you’re passionate about leveraging data to drive strategic decisions and can thrive in a fast-paced environment, we’d love to hear from you.

Key responsibilities:

• Financial Planning: Own and manage MuseScore's financial plan, ensuring alignment with overall business objectives and growth targets.‍
• Roadmap Development: Prepare and oversee annual, quarterly, and monthly roadmaps to achieve and sustain a 25%+ growth year-over-year.‍
• Experimentation: Support the consistent delivery of fresh ideas and innovations by launching and managing 15+ experiments each month.‍
• Stakeholder Collaboration: Work closely with various stakeholders to ensure alignment with cross-functional OKRs and seamless execution of monetization strategies.‍
• Monetization Strategy: Apply a deep understanding of monetization principles to drive revenue growth and optimize pricing strategies.‍
• MVP Identification: Identify and develop MVPs to test new monetization avenues effectively.‍
• Analytics and Reporting: Utilize financial modeling and analytics to make data-driven decisions and present insights to leadership.‍
• UI/UX Consideration: Incorporate user experience and interface design principles to enhance monetization strategies.‍
• Team Management: Provide leadership and support to the monetization professionals’ team, including weekly planning, delivery reviews, and retrospectives.

Required experience:

• Proven experience in financial modeling and analytics, with a strong ability to make data-driven decisions.
• Experience in a similar role within the tech or digital products industry.
• Deep understanding of key monetization principles and strategies.
• Ability to identify and develop Minimum Viable Products (MVPs) for new monetization opportunities.
• Familiarity with UI/UX principles and their impact on monetization strategies.
• Strong skills in stakeholder management and collaboration.
• Project management experience is a plus; ability to manage multiple projects effectively.
• Experience in leading and supporting teams, including planning and retrospective activities.
• Advanced skills in financial software and tools.
• Proven track record of achieving significant revenue growth through monetization strategies.
• English proficiency level -C1.

At KnowledgeCity, we envision being the top global provider of innovative learning solutions, enabling organizations to excel in a constantly evolving business world. Our mission is to integrate continuous learning with organizational culture, promoting a growth mindset, diversity, and long-term success. By offering customized, innovative learning experiences, we maintain our commitment to accessible and inclusive education, inspiring a community of lifelong learners ready to tackle today’s challenges for a brighter, more prosperous future.

Role Overview:

The DevOps Lead is responsible for overseeing the activities of the DevOps Engineers within the Web Division. This role ensures that the Web Division's software products and infrastructure are effectively developed, deployed, and maintained to meet the requirements of clients and end-users. The DevOps Lead is also responsible for establishing and maintaining DevOps processes, standards, and best practices, as well as providing guidance and support to the DevOps Engineers. Additionally, the DevOps Lead is responsible for ensuring the security of all infrastructure, applications, and related processes.

Key Responsibililities:

Developing, Implementing, and Maintaining DevOps Processes

• Establish and optimize DevOps methodologies and standards.
• Ensure effective collaboration and communication between development and operations teams.
• Integrate security practices into all DevOps processes.
  

Coordinating and Monitoring Work

• Supervise the work of DevOps Engineers to ensure timely and accurate
• development, deployment, and maintenance of software products and infrastructure.
• Implement and support monitoring solutions to ensure system health, performance and security
  

Identifying and Addressing Issues

• Proactively identify and resolve infrastructure and deployment issues, inefficiencies, and inconsistencies.
• Implement automation to improve efficiency and reduce manual intervention.
• Address security vulnerabilities and ensure compliance with security standards.
  

Guidance and Mentorship

• Provide guidance, mentorship, and support to DevOps Engineers to enable their professional growth and development.
• Foster a culture of continuous improvement and collaboration within the DevOps team.
• Promote and enforce security best practices among team members.
  

Requirements:

• A minimum of 5 years of experience in a DevOps role, with a strong background in software development, system administration, security and cloud technologies.
• Strong Linux skills.
• Worked with a non-managed Kubernetes cluster, for more than 3 years.
• Proficiency in programming languages such as Python, PHP, and others relevant to the tech stack. Experience with Databases such as MySql, PostgreSQL, ClickHouse
• Experience with DevOps tools and platforms such as IaC: Terraform, Ansible, Helm. Git, Docker, Kubernetes, Bitbucket Pipelines and AWS/Oracle (CloudFront, ECS, EKS, EC2, S3, IAM, EFS, WAF, etc). ELK-stack, Prometheus, Grafana.
• MySQL deep understanding and performance tuning. Experience with CDN, and security headers.
• Practice experience with HA/HL.
• Knowledge of Hardening Container Images.
• Proven experience in managing and implementing security measures for infrastructure and applications.
• Excellent problem-solving and troubleshooting skills. Strong leadership and team management abilities.
• Effective communication and collaboration skills.
  

Preferred Qualifications

• Experience in obtaining certifications as SOC-2/ISO/IEC 20027
• Familiarity with agile methodologies and practices.
  

Benefits:

• Competitive salary based on experience.
• 30 days of Paid Time Off
• Friendly and supportive team environment.
• Access to an extensive library of training materials and company courses.
• Opportunity to develop towards automation or management.
  

DevOps Lead FVP

is a robust, efficient, and scalable software product portfolio and infrastructure that meets the needs and expectations of the Web Division's clients and end-users. This is achieved by implementing and maintaining effective DevOps processes, standards, and best practices, as well as fostering a culture of continuous improvement and collaboration within the DevOps division and across the Technology Department.

DevOps Lead KPO

• Developing, implementing, and maintaining DevOps processes, methodologies, and standards.
• Coordinating and monitoring the work of DevOps Engineers to ensure timely and accurate development, deployment, and maintenance of software products and infrastructure.
• Collaborating with other divisions within the Technology Department to ensure smooth integration and alignment of software development, deployment, and maintenance processes.
• Identifying and addressing infrastructure and deployment issues, inefficiencies, and inconsistencies.
• Providing guidance, mentorship, and support to DevOps Engineers to enable their professional growth and development.

AppFollow is an App review management and ASO platform.  We are a leading software-as-a-service (SaaS) company operating in the mobile app management and customer feedback solutions sector. With a comprehensive suite of tools and services, AppFollow enables app developers, product managers, and customer support teams to effectively manage and optimize their mobile apps’ performance and engage with their user base.

This is a fully remote opportunity for a Senior Frontend Developer to join our Core Product team, a platform that helps companies worldwide grow their businesses in the international app market.  As a part of the team you will work on core product functionality to analyze and manage ratings and reviews at scale, automate workflows, and monitor app store performance.

Responsibilities include, but are not limited to:‍

• Develop and Maintain Product Core Functionality: Work on the essential features of our platform, including all user-facing pages and interactions on watch.appfollow.io, ensuring they are efficient, scalable, and user-friendly.
• Focus on Product Enhancements for Business Impact: Proactively identify areas for technical and product enhancement and collaborate with stakeholders to implement improvements.
• Collaboration with Designers: Work closely with designers to discuss implementation details, gather requirements, and identify common components for the design system and UI kit.
• Ensure Quality through Testing and Coordination: Write and maintain unit and integration tests to ensure code reliability and stability. Coordinate with the QA team to identify potential issues early, enhance testing processes, and deliver a high-quality product.
  

Job Requirements:

• 5 years of production experience with frontend (at least 3 years with React and its ecosystem).
• Solid understanding of modern Typescript, Javascript (ESNext) and browser APIs;
• Solid understanding of modern HTML & CSS, including CSS modules, responsive design principles, and modular CSS architecture.
• Experienced in code reviews, advocating for clean, maintainable code by providing constructive feedback and following best practices.
• Passion for keeping up-to-date with the latest frontend technologies, trends, and best practices.
• Upper intermediate Englsih and Russian
  

Would be an advantage:

• Ability to build an application from the ground up, including setting up linting, testing, build tools, CI/CD pipelines, and configuring web servers.
• Strong skills in performance profiling and debugging.
• Experience in optimizing frontend performance and bundle size.
• Experience in the development and maintenance of UI component libraries or design systems.
  

Benefits we offer:

• Full-time remote job. Though you’re always welcome to spend time with us in our office in Helsinki
• Paid Vacation and Sick leaves. Take the time you need to stay motivated, charged, and balanced. By prior agreement, you can have days off for special occasions
• Generous social benefits package including health insurance, equipment reimbursement, home office moderation bonus, and many more
• Stock options bonus according to the employee stock ownership plan
• You’ll have executive-level visibility into how the company is run and performing. We are always ready to provide dedicated support and fast-track your onboarding, including giving you the tools you need to be successful.
  

The biggest benefit is our awesome AppFollow team. We're a team of open-minded and friendly high-skilled professionals that enjoy creating a great product, growing together, and supporting each other.

Jump on the board!

As the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.

Key Responsibilities:

• Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
• Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
• Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
• Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
• Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer SuccessLegal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.

What we look for:

• Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
• Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
• Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations
• Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.
• Communication: Exceptional written and verbal communication skills in English
• Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs
• Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.

What we offer:

• Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
• Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
• Healthcare perks for US employees
• Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
• Resources: Access to top-notch hardware and software tailored to your role's requirements.
• Remote or Hybrid working - We have an office in Lisbon or New York.

The base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

As a Junior Business Analyst, you will be part of the agile development cycle in the RegTech area during the introduction/extension of our Abacus software product Abacus Banking.

This entails:

• Analyzing regulations and/or business/client specific requirements of the national and international Banking Authorities, e. g. regarding liquidity, own funds, credit risk, AnaCredit, FinRep, loan and statistical reporting
• Conceptualization of customer requirements in our software solutions and implement them effectively in our flagship product Abacus360 Banking
• Producing reasonable test cases and test data and defining user stories in terms of the agile software development process as well as creating documentation for clients and internal use
• Join a dynamic team and collaborate with national and international colleagues at all levels and skills within the organization
• Provision of customer support (Workshops, User Groups) and support of customer projects

Why we should decide on you:

• You have basic XML, SQL or XBRL knowledge, a logical mindset and, of course, are excited about working with software products
• University degree in Finance Banks, Informatics Economics and Cybernetics,, Economics, Mathematics, Accountancy or other relevant field of study
• Very good (spoken and written) level of English
• Enthusiastic in the field of banking. Experience in the reporting domain in the financial sector is a plus
• First time experience in a software application environment
• Basic understanding of agile software development would be a plus.
• Excellent problem-solving, analytical skills and an eye for detail
• Ability to effectively communicate complex ideas and analysis

Why you should decide on us:

• Let’s grow together – our start-up character enables you to design our future  
• We offer you a stable job that is not affected by crises  
• We promote remote working and flexible working hours to create a positive work-life balance  
• We provide you with the opportunity to take on responsibility and participate in international projects    
• We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program  
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels  
• Together we're better - meet your colleagues at our numerous team events  
• We care about body and soul, we offer you numerous benefits such as meal vouchers & free drinks in the office

Hi there! We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.

This is our role Product Designer for those who

UX: create hypotheses and test them, are not afraid to experiment and learn new things.

UI: know how to turn a mix of animations, pictures, buttons, fonts and colors into a great interface

Tasks in the role

• Working with the team to create and improve user engagement with the product. You’ll need to defend your decisions and participate in discussions and planning
• Conducting UX research, communicating with internal users, and conducting usability tests
• Monitor statistics and propose hypotheses to elevate user experience and contribute to business growth
• Creating adaptive pages and product interfaces based on the design system
• Collaborate with other Semrush teams, product management, and marketers
• Supervise design implementation with software developers

Who we are looking for

• 3+ years in design
• A proven track record in creating great experiences and a portfolio that shows your creativity in solving complex problems with well-thought designs
• Experience working with product managers and engineering to design and ship features iteratively
• Strong knowledge of Figma
• Basic understanding of page layout
• Experience with design systems/guides/UI kit
• Strong sense of individual initiative and ability to lean into and learn new concepts
• Strong prioritization, organization, and personal management skills
• English level — advanced

Not required, but a plus

• You have experience in UX research
• Ability to look through the data in Google Analytics and formulate hypotheses based on it
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

We will try to create all the right conditions for you to work and rest comfortably

• It’s up to you to decide what work format works best for you. You can #wfo, #wfh, or mix both.
• Flexible working day start
• Unlimited PTO
• Hobby benefit
• Breakfast, snacks, and coffee at the office
• Corporate events
• Training, courses, conferences
• Gifts for employees

Finally, a little more about our company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.

We’ve been developing our product for 16 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Our new colleague, we are waiting for you!

What are you going to do:

• Assist bloggers with high-quality service;
• Make joint development of YouTube channels;
• Work with content manager to upload content;
• Make additional sales of the company's it-products;
• Achieve KPIs.

You are perfect for us if:

• You love YouTube, follow new products, understand and want to work in the Internet industry and online marketing;
• You actively use messengers and social media, you always respond instantly to incoming messages;
• Your English level is B2+

What we offer:

• You can work from anywhere in the world;
• Medical allowance;
• Mentorship by experienced colleagues;
• 25 days of paid vacation;
• 5 sick days;
• Coworking allowance;
• Professional training, courses and lectures;
• English classes;
• And much more

What Mediacube does

Mediacube helps creators manage their money comfortably, quickly, and safely. Over 10 years of work, we have built a whole ecosystem with services and apps for YouTube and Facebook authors and musicians. And at the center of this system is our own MC Pay app.

Our products are pioneers in fintech for creators. Our team has thought through everything to the smallest detail and created all the conditions for convenient and technologically advanced money management.

Our culture

Our employees are not just service providers. Mediacube exists and sets the tone in the market only thanks to its team.

We encourage the creativity and initiative of our colleagues, respect their work-life balance, and help develop their professional skills.

Mediacube creates all the necessary conditions for our employees to find not only career growth, but also friends with similar views. For that to happen, we organize warm team building gatherings, interesting events, and bombastic corporate parties.

Join Seedify, the #1 Blockchain Gaming Launchpad and Incubation Ecosystem, at the forefront of driving innovation in the gaming, blockchain and Web3 industries. Our mission is to empower project developers and innovators through funding, community building, and a comprehensive support system. At Seedify, we are committed to shaping the future of gaming and blockchain technology.

Key Responsibilities:

• UI Development: Be a part of the development of user interfaces using React and NextJS. Ensure the implementation of responsive and adaptive design principles for optimal display across various devices.
• Collaboration with Design Teams: Work closely with UX/UI designers to translate visual concepts into functional online experiences.
• Integration with Backend Services: Collaborate with backend developers to integrate APIs.
• Code Quality and Standards Compliance: Maintain high code quality and ensure adherence to coding standards. Use linters and other tools to enforce code style and quality.
• Feedback Implementation: Address feedback from stakeholders, including product managers, designers, and users, to iteratively improve the product.

Requirements:

• Experience: 0-2 Years of experience working as a Frontend Engineer.
• Proficient in front end development: Expertise in HTML5, CSS3, JavaScript, and experience with React to lead the development and maintenance of front end services. This includes writing clean, efficient, and scalable code.
• Responsive and Mobile Design: Strong skills in creating responsive designs and understanding of mobile-first development principles.
• CSS Preprocessing: Knowledge of CSS pre-processors like SASS or LESS.
• Modern JavaScript Standards: Proficiency in ES6+ features and asynchronous programming models.
• API Integration: Experience with RESTful APIs..
• Web3: Interest on Web3 ecosystem, wallets & transactions, IDOs & ICOs, DeFi (staking, farming, liquidity pools), omnichain.
• User-centric: Experience working on a user-centric product development environment.
  

Nice to have:

• NextJS knowledge
• Docker knowledge
• Willingness to learn Web3 ecosystem and blockchain.
• Bachelor’s degree in computer science or similar, or related education.
  

Team Structure:

You will be an integral part of a multi-disciplinary product development team, alongside frontend / backend / test engineers, UI/UX designers, product owner and Web3 subject matter experts.

Company Culture:

• Fully remote, global operation.
• Agile work environment.
• Strong emphasis on user-centric development.
• Proud of the products we build, but always looking for improvements.
  

Career Development Opportunities:

• Opportunities for rapid growth and advancement into roles with more technical responsibility or management positions.
• Mentorship with senior members on the team to provide you with support, guidance, and growth
  

Location:

• 100% remote
• Timezone: flexible, but working hours must be in the range between 9AM and 10PM (UTC time).
  

Benefits:

• 21 days of holidays / year + local bank holidays.
• Sick days.
• Budget for training / courses.
• Budget towards purchasing work equipment such as laptop.
  

Salary:

• Monthly salary paid in stablecoins (USDC)

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

As a Senior Data Analyst, you have strong analytical and technical skills and are comfortable collaborating with various departments including Product, Engineering, Design, Growth, Finance, and Partnerships. You will provide actionable insights to drive decision-making and help shape the Airalo strategy and roadmaps across departments. You will play a key role in further growing our Data Analytics function and help us define best practices to improve our ways of working. You’ll be the go-to person in the team to run ad-hoc analyses, find root causes of problems, and evaluate business impact.

Responsibilities include, but are not limited to:

• Collaborate with multiple departments to understand their data analysis needs and provide strategic insights to support decision-making, define strategy and prioritize roadmaps
• Serve as the primary point of contact for ad-hoc analyses, root cause analysis, and evaluation of business impact across the company
• Partner with Product, Engineering, and Design to define tracking, AB testing strategy, and measure post-launch feature and product impact
• Develop data dashboards, charts, and visual aids to support decision-making across departments
• Convey insights through both reports and visual presentations.
• Create documentation associated with the dashboards highlighting definitions, event schema, data models, analyses
• Gather and cleanse data from primary and secondary sources

Must-haves:

• 4+ years of experience in a hands-on analytics role
• Strong ability to synthesize data into actionable insights
• Strong SQL proficiency and understanding of data modeling concepts
• Experience with using data visualization tools and analytics tools
• A clear understanding of A/B testing methodologies
• Demonstrate curiosity and data fluency
• Bachelor’s degree (or equivalent) in mathematics, computer science, economics, or statistics

Good to haves:

• Experience using QuickSight, CleverTap, Hotjar, Google Analytics
• Experience with consumer and SaaS products
• Prior work experience in telecommunications
• Knowledge of eSIM and GSMA-related technologies and services

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• As a Senior PM of Fiat, you will be responsible for Channel integration, Product Roadmap Definition, Infrastructure build up
• You'll work with Business very closely, not only supporting features from Product perspective but driving Business forward from end to end
• You will work externally with different Banks, P2P, Cross Borders, Compliance, other Payment 3rd parties
• Work closely with Business Development, Technical team, Risk, Compliance team, Big Data team, and cross functionally
• Deliver World-Class Crypto payment solution

Requirements

• Extensive knowledge in full Product Development Life Cycle, have experience involving various stages, i.e. UI/UX design, test case review, production support and process optimisation
• At least 8-10 years of hands-on experience, preferably 2-3 years in the Crypto space
• Equipped with strong market research and analysis skill to ensure Product's competitive edge
• Product Design skill set including prototyping using wireframe and sequence diagram tools, good User Story writing skill
• Data analytical skill: Able to design Product Performance dashboard, and optmise the product using Data driven approach
• Bonus: Good understanding of Risk and compliance Risk/issue in Payment product

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
  

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

Grip supports brands to cope with the fast-accelerating challenge of the exponential grow and need for content. Grip is web-based software that automatically generates visual content. It’s based on photorealistic 3D, capitalising on INDG’s twenty-year-long experience in that field. 3D is good because once your beer or your juicer or your rocket is on Grip, it can be used and re-used for multiple media: images, videos, iOS apps, and such.

What will you be doing?

• You find the very best creative talent: actively sourcing candidates on different platform and introducing applicants to hiring managers and posting to relevant creative sites, such as LinkedIn, Facebook, Instagram and Bechance
• You’ll work closely with the Recruitment Lead and our production studio to get up to speed with our industry, types of roles we hire and where to find the best talents
• Do the initial kick-off meetings with Hiring Managers, keeping stakeholders informed during the recruitment life cycle
• Keeping the ATS regularly updated 
• Manage the process from E2E and keeping all stakeholders informed during the recruitment cycle
• Ensuring the candidate experience is always positive 
  

What does it take to do the job?

• 3 years of proven experience as a Talent Acquisition Specialist, preferably with a focus on global hiring
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Strong proficiency in candidate sourcing, screening, interviewing techniques and assessing candidate qualifications and cultural fit
• Experience working with ATS and sourcing tools
• Ability to work in dynamic environment and managing multiple priorities
• Confident communicator and proactive, with a keen eye for detail
• Perform well under pressure and are a team player
• Fluent in English
  

Would be great if you have

• Knowledge of the 3D / CGI market, experience in the advertising industry or start-up experience

We offer a competitive salary and benefits package, as well as a dynamic and supportive work environment where you'll have the opportunity to make a real impact. With the role being located in the heart of Amsterdam, our environment and our creative space are very important to us. If you're looking for a challenging and rewarding role in a fast-paced and exciting scale-up, we encourage you to apply today!

The procedure

Please send your resume and cover letter in English via the link provided. If you have any questions, please don’t hesitate to contact our HR Department through mail.

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