Remote 🚀 Management Jobs

We are looking for an IT Analyst who will help in implementing all the new things in our products that we write and dream about.

What You Will Be Doing

• Build the product based on the needs and pains of our customers, describe how the future product or feature will work and interact with them;
• Develop technical documentation on business processes involving customer interactions with our products and maintain this documentation up to date;
• Closely interact with and advise the development team on issues related to documentation, participate in product's business testing;
• Involve in maintaining the project backlog.

Who You Are

• Think analytically and are attentive to details;
• Know how to collect requirements and analyze them;
• Can properly structure information and clearly formulate the tasks;
• Know how to visually represent a complex process with a relatively simple flowchart;
• Have experience in developing functional and technical requirements / describing use cases;
• Can take the sole responsibility for a given assignment;
• Speak good English, and are able to clearly express your ideas and thoughts to the team and internal clients.

Nice to have:

• Have ever worked in a diverse team on complex products;
• Experienced in Agile methodologies (Scrum, Kanban);
• Are aware of what is happening on the Fintech market.

What You Will Get In Return

Combining Work and Socializing

Discover the perfect fusion of work and social engagement with our hybrid working approach. Join us in our elegant offices situated along the picturesque Mediterranean Coast in Paphos, Cyprus, and in the heart of Europe, including Amsterdam, the Netherlands, Poland, and Spain. Enjoy the flexibility of travelling and working fully remotely from time to time.

Work & Swim Program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying the breathtaking Mediterranean views.

Embrace Entrepreneurship and Focus on Our Collective PRIZE

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every member of our company, from junior team members to our founders. Together, we work tirelessly toward a shared PRIZE.

Experience Continuous Growth

Our company is on an upward trajectory, and so are you. We provide you with the resources and opportunities for continuous personal and professional growth.

The Opportunity to Make a Genuine Impact

Join us in shaping the future. We cherish innovative ideas and boldly experiment with new technologies, tools, and methodologies. We actively encourage your participation in making a substantial impact.

Receive Unwavering Support and Care

At our company, you're never alone. We're dedicated to your well-being and success, offering constant support and care throughout your journey with us.‍

Next Steps‍

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

At OpsLevel, Customer Success consists of Customer Success Managers (CSMs), and Customer Success Engineers (CSEs), who partner together to play a key role in ensuring long-term retention and growth.  The Head of Customer Success will be tasked with building and managing a team that is expected to assist customers with achieving business outcomes.  This is a full-time North America-based remote position reporting to our CEO.

What You’ll Be Doing

• Build and manage all aspects of OpsLevel’s rapidly scaling Customer Success function, globally.
• Coach and develop the team to deliver a world class customer success experience.
• Define and design a customer journey, including key customer interactions and expected value propositions and metrics for each.
• Develop playbooks for key phases of the customer journey including Onboarding, Adoption, Renewal, and Expansion.
• Bring the voice of the customer to OpsLevel as you partner with engineering, marketing, and product to deliver a best-in-class customer experience.
• Measure, report, and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion.
• Analyze churn and develop a deep understanding of churn drivers and develop churn mitigation strategies.
• Manage operational dashboards to monitor changes in performance and customer health. Produce weekly, monthly, and quarterly reporting as required.
• Develop, measure, and maintain operational excellence for the Customer Success team including Key Performance Indicators (KPIs).
• Develop and present strategies to executive leadership on topics such as improved adoption, reduced time-to-value and influencing of customer expansion.
• Design, develop, and launch specialized engagement models for OpsLevel’s various customer segments, including high-touch, scaled and digital delivery playbooks and processes.
• Monitor, track, and report on escalation paths for customer requests and develop processes to ensure follow-up with customer escalations, issue resolution, customer satisfaction, and internal product prioritization.
• Establish, measure, and monitor KPIs and metrics to track team goals and drive operational efficiency with a focus on product adoption, customer health, and advocacy.
• Drive strategic initiatives such as developing best practices documentation, playbooks, and customer enablement opportunities.
• Collaborate with cross-functional teams to advocate for customers and to improve overall customer experience.

What You Bring

• 5+ years of management experience in organizations with a strong brand of outstanding customer success.
• Ability to build and scale foundational processes, as well as deep familiarity with setting up operations and tooling.
• Demonstrated ability to flourish in globally distributed teams.
• Customer-focused mindset, with strong advocacy to ensure customer issues are resolved with urgency.
• Proven ability to work with cross-functional teams to improve the customer experience.
• Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis, make recommendations on findings and communicate results effectively.
• Experience with long term business planning and strategy setting at the executive leadership level.
• Experience with executive stakeholder management and a strong executive presence.
• Ability to travel up to 25% of the time when needed.

Essential Qualifications

• Comfortable working in a fast-paced startup environment
• Experience working with technical customers in the software development or DevOps domains
• Collaborative and team-focused, with a willingness to take initiative
• Preferred: Experience guiding enterprise organizations through transformational change in technical domains

Compensation

We offer market-leading compensation, including equity, based on the skill set and aptitude of the candidate.

What do I need to interview with OpsLevel?

Not much!  A working web camera, microphone, and (ideally) a quiet place with minimal background noise.

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for a Junior Product Owner who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Responsibilities:

Develop existing blockchain/fintech products with a strong focus on our B2B clients. This involves:

• Close interaction with founders, CTO, and direct supervisor, so there's little room for major mistakes.
• When it comes to a number of possible user scenarios, products are fairly restricted. In the beginning, there will be few B2C user interviews, funnel optimizations, etc. Main growth opportunities for the company will be found in integrations with new payment systems, optimizations in compliance/KYC/anti-fraud systems, and other areas.
• Cultivate an understanding of the needs of B2B clients and the market we operate in.

Key Skills:

• Tech savvy: we expect you to be able to grasp the main technical aspects and understand at the PRD development stage how everything will be implemented and be able to discuss this at a high level with the CTO. If something is unclear, you don't hesitate to ask colleagues.
• Understanding of the ownership concept: You're given a feature, and you're fully responsible for it. This includes:
  1) Refining requirements with the CTO/supervisor/founders to achieve the fastest possible time-to-market. We give you a specific business pain point and a proposed solution - you fine-tune it with us. If the feature is small in scope, you handle it independently, but you'll need to defend its implementation.
  2) If necessary, you do both market research and read through API documentation to get an understanding on what needs to be on the technical level.
  3) Design collaboration with colleagues from the design department.
  4) Answer product questions that arise from the technical team during feature development.
  5) Acceptance testing - after the QA team validates that there are no bugs, you'll conduct testing and validate that everything is done according to the initial vision.
  6) As needed, draft instructions for support and merchants - FAQs, how to troubleshoot if something goes wrong, etc.

Ideal Candidate Experience (one of the three options):

1. You're making a career switch from a technical role (developer or QA) to product management. Education doesn't matter - whether you have it or not, and what type.

2. You have a technical education (and you've been coding throughout your studies), you worked in the IT industry, but not in your specialization (project manager, BA, technical support, etc.).

3. You don't have a technical education or coding experience, but:

• You're keen on blockchain and web3 - and we'll verify this in real-time.
• You will learn to code in your free time - we don't expect you to become a developer, but we expect you to be able to do basic frontend/backend/DB things, as it's crucial for us that you understand the mindset of your technical colleagues and what exactly they are doing.

For the third case, we expect you to provide us with a Cover Letter describing the most interesting trends in crypto for you and the token distribution in your portfolio (why these specific tokens, how your opinion about your portfolio changed, why, and how you responded).A significant plus would be if you've completed one or all of the courses from GoPractice, Krasinsky's unit economics, or Zamesin's JBTD.

Reason for Technical Skill Requirements:

At this stage of the company's development, we follow a technology-driven approach. Clients' major needs are clearly defined, and their satisfaction is often achieved through non-trivial blockchain solutions or by expanding our offering through technical integration of new payment methods, service providers, etc. The speed and quality of decisions made by people without a technical background were found to be below our requirements due to a lack of understanding of the technical implementation.

Why We're Looking for a Junior, Not a Middle/Middle+ product owner:

• To support several current products, there will be a small team consisting of 1 backend developer, 1 frontend developer, 1 QA, and if necessary, 1 designer. In terms of maintaining existing products, this is roughly sufficient as other colleagues are occupied with different tasks.
• The level of product uncertainty is very low (what to do, why, how much money is in there, etc.) - as described above, given the limited user scenarios, there's minimal room for error. Additionally, there's guidance from colleagues.

In conclusion, there's little room for imagination (we're not building spaceships, we're making money) due to limited resources under your control, yet you have a definite business impact. The more money we make and the more confidence we feel in you, the more responsibility and resources we will provide you with.

Your KPIs for 1-3-6 months:

1 Month: Familiarization

• Immersion into your product domain.
• Building connections with team members.
• You're handed a backlog of simple yet necessary features.
• You deliver at least 1 feature to production.
  You begin work on the concept of 1 complex feature.

3 Months: First Tangible Business Impact - this determines whether your probationary period was successful or not.

• You have fewer blind spots regarding the products.
• There's tangible delivery from you with a clear business impact for the company - the first major feature.
  You engage in iterative improvement of products, progressively releasing essential minor features for internal users (support, compliance, etc.) and external users (B2B merchants, B2C customers, etc.).

6 Months: Comfort Zone

• You have more deliverables with a clear business impact for the company.
• Thanks to your improvements, we can see changes in revenue or product metrics when comparing figures from the time of your hiring to now.
• You feel comfortable within your area of responsibility.
• We feel comfortable knowing you have the products under control and have a clear roadmap.

Test case

• There is one, and it's mandatory.

As a Sr. Product Manager at Smartcar, you’ll have the opportunity to influence the direction of the product by working closely with multiple teams across the company such as Engineering, Design, Sales, Marketing, Support, and more.

In this role, you will report directly to Joel Cloralt, our Director of Product.

Feel free to check out what our interview process looks like.

This role is remote within the United States. We'd love for you to join us!

Key Responsibilities

• Interact with prospective and current customers to listen, understand, and document their business needs. Additionally, interact with end-users utilizing the applications developed by our customers to gain insights into their unique needs
• Utilize a data-centric approach by building, maintaining, and monitoring dashboards that track product utilization among our existing customers through our self-service tool
• Facilitate clear communication among stakeholders, ensuring they grasp the rationale behind the initiatives you’re advancing, and that there is a common understanding of the problem at hand
• Create clear, concise, and effective product documentation
• Explore methods for rapidly validating hypotheses and testing new concepts to obtain stronger signals on our assumptions. This includes, but not limited, to lean experiments and A/B tests
• Work closely with design, engineering, and cross-functional teams to collaboratively develop and deliver optimal solutions for specific problems within an iterative process, while ensuring effective communication throughout the process
• Collaborate with Marketing and various stakeholders to effectively communicate the value proposition while launching new products and features
• Drive how a solution fits within the broader product experience, shaping its discovery, utilization, perception, and comprehension
• Seek solutions that deliver substantial impact rather than focusing solely on minor optimizations
• Collaborate with the product, design, and engineering teams, as well as gather feedback from customers, sales, marketing, customer success, and research to align the product roadmap with company objectives, strategy, and customer needs

Who You Are

• 5-8 years of experience in product management at a B2B software company
• Problem-focused, not solution focused
• Experience working with BI tools for data reporting
• Curious, creative, and strategic mindset with great attention to detail
• Strong technical understanding of how software products are built
• You empathize and understand the perspective of others. Internally with colleagues and externally with customers
• Strong verbal and written communication skills
• Ability to break down technical concepts into easily understandable terms
• Proactive with learning about new technologies and market trends

Bonus

• Experience working in product management at an API product company or developer tools
• Experience with software development (you built your own website or side project counts)

Compensation and Benefits Package

• Base salary determined by years of experience: $155,000 - $175,000
• Equity
• Remote work within the United States
• Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately 11 thousand dollars a year
• 401K matching at 4%
• Unlimited PTO
• Wellness stipend of $50 a month
• Cell phone and Internet stipend of $50 a month
• $300 yearly learning and development stipend
• $350 work-from-home stipend
• 8 weeks of 100% paid parental leave with an additional 4 weeks unpaid, 1-week half day ramp back time and a 5 week Factor subscription
• 10 days of paid bereavement leave

Expected Hours

• You are free to work standard work hours for your time zone.
• One important note: Most of the team is based on the west coast therefore please expect to be available between the hours of 9AM and 4PM PT for outreach or meetings. We will do our best to ensure meetings are not late in your evening, but will not always be able to do so

Sponsorship

• We do not currently support any new sponsorship opportunities or sponsorship transfers for this role

The Program Management Office Intern is a part-time position that assists in developing, planning, executing, and measuring success of Program Management Office initiatives. The PMO Intern will work with a cross-functional team (PM, PMO, Mission Assurance, Engineering, Contracts) to assist in modeling the PM organization structure and processes and will assist in analysis of monthly program status. This task will also require the PMO Intern to work independently and to present recommendations to the PMO leadership team. The Intern works under the direction of the Sr. Director, Program Management Office to support the company’s business objectives to strengthen the program/project managers and improve program execution.

Responsibilities & Tasks:

• Assists in the monitoring of financial and schedule performance of projects on a monthly and quarterly basis.
• Work with project manager and control account managers (CAM) to support monthly and quarterly variance analysis and forecasts.
• Assist with modeling of Program Management processes and organization structure in Cameo Enterprise Architect (using the Business Process Modeling and Notation [BPMN] standard).
• Assess existing processes to identify opportunity to streamline and improve processes.
• Support PMO with modeling, adapting PM Process to support Agile development methodologies (must be closely aligned with Engineering and Mission Assurance).
• Collaborate with others to develop content for and publish PMO monthly newsletters, must be able to effectively plan for deadlines, and work efficiently to deliver approved content by deadline.
• Support program health assessments on a quarterly basis.
• Support other PMO initiatives as identified and prioritized by PMO leadership.

Outside Business Relationships:

• Collaborates effectively with others in the department and across the organization.
• Will work closely within the PMO as well as with the Engineering and Mission Assurance functions.
• Must be capable of presenting PMO initiative plans and progress to leadership.

Qualifications

• Must be enrolled in an accredited college or university, preferably pursuing a business, aerospace engineering, or another engineering discipline.
• Graduate business or engineering students preferred.
• Process mapping experience is desired.
• Remote work is acceptable with occasional onsite support in Ft. Worth

Here Are Some of the Great Benefits We Offer:

• Most locations offer a 9/80 schedule providing every other Friday off
• We offer a flexible work schedule that allows your class schedule to be the priority.

It has been and will continue to be the policy of Elbit Systems of America to recruit, hire, train, and promote into all job levels based solely upon job-related qualifications without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, genetics or citizenship status.

We are looking for an exceptional head of marketing at Adapty to define our external communication with app developers, build marketing funnels with great conversion rates, and explore new marketing channels. The main objective for this position is to boost Adapty’s brand visibility and recognition across different regions.

In this role, you will…

• Develop and execute marketing strategies: prioritize marketing channels, build marketing business plans, and control execution.
• Build the team: control human resources and talents, hire leaders and executives for new marketing channels.
• Set targets and analyze your team results in numbers: measure team performance across different channels, set targets, and hit against benchmarks, take care of P&L and our unit economics.
• Manage our tone of voice and external communications: work with the software engineer's audience to be the voice of Adapty in public in all our communication.
• Help the sales team convert leads: create high-quality materials both for private and public chats.

You will be a great fit if...

• You have deep knowledge of the app market: ideally, you know how to monetize mobile apps with in-app subscriptions, how to work with paywalls, user acquisition, etc. You’re professional in the mobile market and can keep a conversation with other pro app makers. You know their pains and know how Adapty can solve them.
• You worked with B2B SaaS: you have experience with various marketing channels (conferences, emails, CRM) including performance marketing. You know multitouch attribution and cross-channel marketing.
• You have proven experience: you have strong traction in successfully building and leading high-performing marketing teams and can prove it with numbers.
• You're about numbers and know unit economics: you carefully deal with marketing numbers, know what unit economics is about (can build a simple financial/p&l model), can set a benchmark, and plan a profitable and healthy marketing strategy
• You are a fluent English speaker: you can easily talk to customers and manage the team in English.

What you may expect from working with us...

• Motivated team with an awesome product, ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level
• Direct communication: we keep things simple and transparent, ensuring you focus on what matters most - getting things done
• Fast-track Impact: Get quick and clear feedback on your work from the market. Join us as we break into different markets and expand into other exciting opportunities.
• Flexible Remote Work: Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to consider candidates from other parts of the world
• Travel for Conferences: Get the chance to attend events all over the world, meet new people and spread the word about Adapty

Since this role is primarily responsible for leading projects with a group of software architects, engineers and data scientists, we value interpersonal and leadership traits mixed with technical breadth over technical depth. So, even if you don't fulfill all of the technical skill requirements, please reach out!

What Expel can do for you

• Drop you into the middle of a fast-growing cybersecurity company with some of the most enthusiastic customers and engineers you’ve ever seen
• Give you the chance to create new technologies from the ground up
• Place you at the helm of a core group of engineers who care deeply about quality, innovation, inclusivity, community, and technical excellence
• Give you an opportunity to have a strategic impact on the business through collaboration with Product Management, the CTO, and the VP of Engineering and her team
• Provide public speaking and content creation opportunities to help grow your personal brand
• Continue your technical and leadership journey through education and mentorship

What you can do for Expel

• Improve and maintain the cloud-native architecture of Expel’s Workbench platform
• Collaboratively advise principal engineers on architectural strategy based on your knowledge of the larger context
• Ensure we understand how kicking tech debt down the road impacts our business and show us a path forward
• Partner with the CTO and data science team to rationalize delivery of platform features with innovation in support of the long term technical vision
• Proactively support engagement and innovation from all levels of engineering
• Communicate Expel’s technical architecture to relevant outside parties, such as customers, prospects, investors and partners.

What you should bring with you

• 10-15+ years of professional experience in engineering and architecture roles, including experience mentoring or managing architect or principal level engineers
• Excellent active listening, negotiation, and conflict management skills across communication styles and levels from deeply technical through executive
• Passion for and extensive experience in architecting large scale cloud platforms with cloud-native services in at least one of the top cloud providers - GCP (preferred), AWS, Azure
• Solid design patterns for databases, including deep understanding and advocacy of optimization strategies, scalability, performance, security, caching, etc. (SQL and/or NoSQL, experience with PostGres, BigQuery or Bigtable preferred)
• Expert knowledge of leading practices with logging, monitoring, observability, and application security
• Previous proficiency in multiple languages (compiled and scripting) - e.g. Go, Node, Python, Java
• Strategic mentality on quality and all types of testing across multiple platforms/services.
• Experience in the cybersecurity field preferred

Additional notes

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

Operations Manager provides supervision and hands-on support for product-wide operations related to a specific business process. The ultimate goal of an Operations Manager is to keep this process running and enhancing according to the goals set. This position involves understanding of product enhancement and support operations, managing day-to-day metrics and system settings, assisting the team, engaging in external communications. A successful candidate to this position should be capable of working in a mix of roles of Business Operations Manager and IT Project Manager.

Responsibilities:

• Ensure smooth operation of the related IT systems and business processes
• Oversee daily metrics and adjust admin settings accordingly
• Assist the team and partners on handling special cases, take a lead in investigation of the root cause
• Oversee production support teams, user technical support, production job schedules
• Handle tech related issues on payment providers’ integrations, including consulting of tech teams
• Lead the improvements of the business processes related to payment providers
• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
• Manage relationships with third-party vendors for support and project management
• Keeping the related product documentation full and up-to-date
• Understand and track applicable regulatory and reporting requirements
• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
• Perform any other duties as required or assigned

Requirements:

• Bachelor’s degree or equivalent in Information Technology, or related field
• 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
• Knowledge of functioning of PSPs (payment service providers), payment systems
• Familiarity of accounting of payment transactions
• Experience working with vendor contracts and licensing
• External customer-facing production support experience
• Detail-oriented, with superior verbal and written communication skills
• Strong critical thinker with problem solving attitude
• Excellent organizational skills with the ability to juggle multiple tasks at once
• Proactive mindset
• Strong analytical skills
• Skilled in Microsoft Excel
• Confident spoken and written English and Russian

Tasks

• Management of development teams (hiring developers, 1-to-1, planning and distribution of tasks, code review, etc.).
• Participation in the development of the process.
• Design of architecture and technical solutions (together with a technical specialist, architect and system analyst).
• Compilation of technical specifications and decomposition of tasks.
• Team training and development.
• Development and code review.
• Direct participation in the analysis of incidents and the development of action-points from them.

Our expectations

• Experience in managing a development team.
• Languages:
• Go – confident proficiency at the Middle+/Senior level,
• PHP, Ruby-on-Rails – be able to read code and make minor edits.
• SQL: PostgreSQL.
• NoSQL: Redis.
• Message bus: Kafka.
• CI/CD: Teamcity / Gitlab CI (at the user level. The ability to customize will be a plus).
• Docker (experience using Kubernetes will be a plus).
• At least 5 years of experience in commercial software development.

Will be a plus

• Development experience in PHP, Ruby on Rails.
• Experience in designing CRM/ERP systems.
• Experience in designing systems according to business requirements.
• Work experience in fintech.
• The practice of using OpenTracing or OpenTelemetry.
• Commercial or personal experience with blockchain, web3 and crypto products.

Additionally

• Willingness to discuss relocation to Georgia.
• The ability to work from anywhere in the world.

As the Compensation & Benefits manager, you will be responsible for defining, delivering and evaluating policies and programs in the Compensation & Benefits space. You will be critical in managing company people costs and leading global compensation and benefits across our four countries (Cyprus, Poland, The Netherlands, and Spain).

What You Will Be Doing

• People budget processes and forecasts, being the liaison with the Finance team
• Monthly control and analysis of employment costs (internal, external, freelancers and outsourced)
• Compensation strategy definition and implementation as a project manager, variable pay programs design and implementation (bonus, commissions and long-term incentive models).
• Benefits strategy definition and implementation, customizing locally as needed
• Perform benchmarks (wages and total rewards), classify jobs and carry out various cost analyses
• Salary review and other Compensation & Benefits process implementation
• Reporting and data analysis, to identify improvements and advise the business on actions to be taken.

Who You Are

• Bachelor's/Master’s Degree in Economics, Business, Human Resources or a related field
• Specialized training, program or certification (e.g. WorldAtWork Remuniration programm)
• +7 years of experience in a similar position, with exposure to the business. A background in IT or FinTech is preferable.
• Experience in Compensation and Benefits in multinational companies (European market)
• Excellent problem identification, analysis and solving skills
• Analytical skills and attention to detail
• Advanced use of MS Excel and PowerPoint. Experience with reporting systems like Power BI.
• Fluent in English (+C1)
• You are a collaborative team player, a self-motivated individual who takes ownership, eager to learn and willing to take challenges, hands-on and flexible
• Skillfully communicate and advocate compensation programs to enhance managers (incl. C Suite) and employee engagement and understanding.
• You have outstanding communication and organisation skills, solid analytical and problem-solving abilities.

What You Will Get In Return

Combining Work and Socializing‍

Discover the perfect fusion of work and social engagement with our hybrid working approach. Join us in our elegant offices situated along the picturesque Mediterranean Coast in Paphos, Cyprus, and in the heart of Europe, including Amsterdam, the Netherlands, Poland, and Spain. Enjoy the flexibility of travelling and working fully remotely from time to time.‍

Work & Swim Program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying the breathtaking Mediterranean views.

Embrace Entrepreneurship and Focus on Our Collective PRIZE

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every member of our company, from junior team members to our founders. Together, we work tirelessly toward a shared PRIZE.

Experience Continuous Growth‍

Our company is on an upward trajectory, and so are you. We provide you with the resources and opportunities for continuous personal and professional growth.

The Opportunity to Make a Genuine Impact

Join us in shaping the future. We cherish innovative ideas and boldly experiment with new technologies, tools, and methodologies. We actively encourage your participation in making a substantial impact.

Receive Unwavering Support and Care

At our company, you're never alone. We're dedicated to your well-being and success, offering constant support and care throughout your journey with us.‍

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

• Application Review - 3 - 5 days
• Recruiter Interview - 30 min -45 min
• Hiring Manager Interview - 45 min - 1 hour
• Test Task
• Final Interview - 45 min - 1 hour
• Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Join CoinTracker as the inaugural Product Marketing Manager, pioneering our marketing efforts for millions of crypto users. You will be telling our story externally, creating compelling narratives to grow and retain paying users, and leading impactful product launches. Be autonomous and creative to drive the future of CoinTracker's success with crypto users.

1-year outcomes

• CoinTracker is the clear perceived leader in crypto taxes
• Crypto industry recognizes CoinTracker’s leadership in crypto tax rules
• Built CoinTracker external narrative
• Built CoinTracker release and announcement calendar

You will

• Create a strong narrative on the value of the product and translate it into persuasive consumer messaging, sales/partnership collateral, presentations, and content that can be used across various marketing channels
• Develop content tailored to user cohorts across blogs and emails and own publication
• Define and segment target customer personas and tailor marketing strategies and campaigns to address each segment's specific needs and pain points
• Partner with cross-functional leadership including design, engineering, product, and partnerships
• Conduct market research to gather data on target markets, customer needs, and competitive landscapes. Use market research to inform compelling positioning, inform product strategy, and identify growth opportunities
• Lead go-to-market development and execution of new product launches
• Publish world-class content about regulations, crypto taxes, user insights

Some of the skills that we are excited about

• 7+ years of experience as a product marketer or related function (e.g., product management, content marketing)
• Proven impact in product marketing to grow and retain users
• Impeccable written and verbal communication
• Ability to craft compelling narratives and messages that resonate with target audiences
• Strong knowledge of the crypto industry and interest in crypto
• Proficiency in marketing tools and analytics platforms (e.g., Iterable, Ghost)
• Strong project management and cross-functional collaboration skills

We are looking for an Operations Manager to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts. Our Menu Transcription team is the pulse of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow’s suite of proprietary software tools for multiple lines of business (LOBs). The Operations Manager will oversee the overall end-to-end process for a specific client account or region.

A strong Operations Manager must have superb time management skills and can multi-task with ease, all while communicating effectively with their peers and team leaders. They are obsessively focused on the details, and have an eye for spotting (and fixing) their mistakes before anyone else does. They are also a natural at solving problems and will stop at nothing to get the job done right.

What will you do:

Whoever fills the role of an Operations Manager for Woflow will be doing the following:

• Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately;
• Use Woflow’s proprietary tools to perform a variety of data structuring and standardization tasks;
• Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s);
• Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels;
• Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality;
• Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality;
• Track and improve overall team efficiency and budget;
• Oversee and facilitate the successful scaling of the team to meet new output targets.

To be a successful applicant for the Operations Manager role at Woflow, you must have the following qualifications:

• At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience.
• Must have experience leading a team of at least 15+ team members / direct reports;
• Must have an interest in working in a fast-paced, high pressure environment;
• Native or bilingual proficiency in the English language, both written and spoken. If you know other languages too, that’s great.
• You are highly proactive, curious and driven. You seek answers to things you do not know.

What will you do?

• Be the main point of contact for existing payment providers – keep things running smoothly and address any issues that pop up
• Grow partnerships by launching new payments methods and expanding into new regions
• Hunt down promising new partners in existing and new areas to broaden our payment portfolio
• Build trusting, long-haul relationships with payment partners
• Track changes to conditions, issues, and key details in the partner database
• Support other departments on payment partner operations

You’re a perfect fit if you:

• Have 1+ years of experience working with B2B clients/partners
• Can negotiate like a pro
• Love analyzing things and finding insights
• Knows English way beyond “London is the capital of Great Britain” (B2 or higher)
• Bonus points is you know the fintech industry inside out

Does that sound like you? If so, let us know!

What you get in return:

• Remote or hybrid work from Yerevan
• Comprehensive onboarding
• Comfy workspace & work equipment
• Professional growth & English classes
• Driven culture & tight-knit team
• Hefty health package
• Taxi reimbursement
• Yummy lunches

We are seeking for a Head of Cloud IT Infrastructure who will have a pivotal role in implementing a cloud infrastructure for our company's products.

Your primary responsibilities will include:

• Providing resilient computing resources on demand.
• Offering monitoring and incident processing services.
  

We expect you to meet the following requirements:

• Possess a minimum of 5 years of IT management experience.
• Have a successful track record of moving servers to cloud storage.
• Have experience in budgeting and cost optimization.
• Be familiar with ITIL.
• Have experience in managing infrastructure, both on virtual cloud and public ones (VMM, AWS, Azure, GWS).
• Have experience in incident management and troubleshooting using tools like Datadog, Kibana, Jira, Zabbix and Grafana.
• Have experience in vendor management and project management.
• Fluent English & Russian.

Nice to have:

• Experience in virtualization (Hyper-V)
• Knowledge of Kubernetes.
• Knowledge of CDN (Akamai, CloudFlare).
• Knowledge of load balancing (Nginx).
  

What do we offer:

• Remote opportunity to work full time;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.
  

Sounds good? Join us now!

The Scheduling Supervisor for the Grypho5 Managed Services Engineering Team is principally responsible for coordinating, distributing, and monitoring service delivery for technical support and project service tickets. This position reports to the Director of Managed Services and is 100% remote.  

An ideal candidate will be able to:

• Manage and maintain SLA adherence for multiple service boards and engineers while maintaining maximum quality of service
• Triage and prioritize inbound activity and distribute service tickets, to the best available resource, able to meet or exceed contracted SLAs
• Identify service tickets which are either in jeopardy of breaching SLAs or which are not making appropriate progress within the desired service ticket lifecycle
• Additional duties will include monitoring and reporting performance utilization, workflow distribution, and SLA adherence metrics to management.  

Responsibilities

• Ensuring appropriate workload distribution by monitoring all assigned service boards for service tickets to be assigned
• Responding to clients telephone calls and tickets
• Communicating with clients regarding their requests and requirements
• Monitoring, triaging, and updating service tickets for “Priority” and “Criticality” to ensure SLA adherence
• Escalating potential SLA breaches
• Distributing complex technical requests to appropriate skilled resources denoted by the SLA
• Coordinating and distributing work assignments to all Managed Services resources
• Monitoring all assigned engineers for workload saturation
• Escalating service tickets as needed to ensure timely resolution of service tickets
• Reviewing finished service tickets for completeness
• Coordinating on- and offboarding service tickets and projects
• Maintaining detailed documentation on standard operating procedures used for the SLA Coordinator role
• Creating and delivering reports as needed
• Additional duties may be assigned as needed

Preferred Skills

• Scheduling in a fast paced and busy environment
• Able to maintain wholistic oversight of highly dynamic service boards
• Able to understand and respond to complex technical requests
• Effective communication in any form or medium
• Able to prioritize and balance competing items to maximize utilization and efficacy of resources
• ConnectWise dispatch and service modules
• Knowledge of managed services industry and best practices
• Microsoft Office suite and tools
• Experience with service level agreements

Qualifications

• 1-2 years of support desk experience
• 1-2 years of dispatch or logistics experience in a fast-paced service environment
• Server, network, storage, and/or security support experience

To be eligible for this position, candidates must have legal residency within the European Union / UK / India / USA / Dubai or hold digital nomad status. We value diversity and welcome applications from individuals of all backgrounds and experiences.

Job Summary

Orbita, a venture studio based in Luxembourg, is currently looking for an experienced Product Manager with a background in FinTech and LegalTech to join our team.

As a Product Manager at Orbita, you will be responsible for leading a new B2B FinTech project. Your strong leadership skills, attention to detail, and ability to manage resources will be crucial for the successful launch of the new product in European markets. Additionally, your expertise in product and marketing strategies will play a significant role in contributing to the overall success of the project.

Responsibilities

• Conduct competitor research.
• Plan customer journey maps (CJMs) and product features.
• Conduct research interviews with B2B clients.
• Create detailed product plans and timelines.
• Coordinate and allocate resources.
• Monitor project progress and track key milestones.
• Conduct regular project status meetings, providing updates to senior management.
• Maintain project documentation.
• Foster a positive and productive work environment.

Qualifications

• Experience in FinTech or LegalTech projects.
• Proficient in conducting interviews with B2B clients in English.
• Strong leadership, communication, and interpersonal skills.
• Skilled in problem analysis, decision-making, and managing multiple priorities.
• Two years of experience in product management, including launching new products.
• Fluent in Russian and English (B2).

Benefits and compensation

• Competitive salary based on experience.
• Strong project and product cultures.
• Work with EU, US, and Asian markets.
• Minimal bureaucracy.
• Flexible work hours.
• Opportunities for professional growth and development with entrepreneurial environment.

How to apply

• Submit your resume.
• Complete the test assignment.
• You must have a residency permit and bank accounts outside of Russia and Belarus.

As a Senior Customer Success Manager, you will drive revenue growth, expand on customer engagement strategies, and ensure customer success through strategic goal planning and product adoption initiatives. In this role, you will lead the development and implementation of infrastructure to support the Customer Success team’s goal achievement, work with the team and leadership to develop effective KPIs, and provide guidance and coaching to ensure consistent delivery of product performance.

Our Senior Customer Success Manager will focus on four core areas of the customer lifecycle:

Advocacy

• Create Customer Success standards for customer engagement strategies, communication cadences, and creative approaches to encouraging customer advocacy.
• Monitor and improve customer satisfaction metrics such as NPS, CSAT, and referral rate per customer; work with the team to ensure we track the right metrics and set ambitious goals.
• Develop and execute programs to increase customer advocacy and drive referrals, researching best practices and industry trends to improve our approach continuously.
• Work with marketing to develop case studies and other customer stories to highlight successful customer outcomes and drive continued product advocacy.

Expansion

• Drive expansion revenue growth by increasing customer lifetime value and expansion revenue percentage
• Develop and execute strategies to increase revenue from our four major expansion revenue drivers: upgrades, accreditation services, fund administration, and inbound funding.
• Identify and pursue cross-selling and upselling opportunities to expand customer relationships and drive revenue growth.

Retention

• Develop and maintain a customer health score to monitor customer satisfaction and retention.
• Monitor and improve renewal rates and reduce churn rates.
• Identify and address potential churn risks proactively to prevent customer attrition.
• Track customer product feedback and identify feature opportunities to share with the Product team to ensure we’re building what our customers need.

Adoption

• Work with the Product team to stay on top of upcoming features and develop processes to ensure the Customer Success team is well-versed in the latest developments.
• Drive customer knowledge and feature adoption, ensuring customers are equipped to utilize all of InvestNext’s products and services.
• Develop metrics and incentives for the team to improve feature adoption
• Monitor and improve time to usage and customer effort score
• Develop and execute strategies to increase customer engagement and adoption
• Work with the Onboarding team to create seamless handoff flows
• Collaborate with Onboarding team leadership to ensure the customer is set up with the appropriate product knowledge to set them up for successful growth when their engagement with Customer Success begins

Requirements

• 5+ years experience working in a customer success role
• Experience with real estate investing and or commercial real estate is preferred
• Experience owning a book of business and driving expansion revenue/retention efforts
• Experience building a Customer Success infrastructure
• Experience working in a SaaS company, collaborating across multiple departments
• Experience creating playbooks and SLAs
• Can develop engagement strategies based on a wide range of customer personas
• Operate with a data and outcomes-focused mindset.

Benefits

• Generous equity grant; we want everyone to operate with an owner mindset and have a real stake in our success
• Robust medical, dental, and vision coverage, 99% employer-paid
• Nine company-wide holidays per year
• Uncapped paid time off, with required minimums to support our team’s personal balance and help avoid burnout
• 401k with 100% employer match, up to 4% annual salary
• Flexible working arrangement; work from home with flexible hours
• Travel to spend time with the team, including company-wide offsites
• Monthly budget to support your wellness and workspace needed
• 16 weeks of paid parental leave
• Laptop of choice

Salary

At our organization, we prioritize pay equity, transparency, and equal opportunities for career development. The salary range for this role is $90,000-$140,000, which includes a fixed component as well as a variable component known as On-Target Earnings (OTE). OTE represents the potential earnings achievable by meeting or exceeding performance targets. The final salary offered will be determined by experience level, role responsibilities, and the consideration of OTE. We believe in recognizing and rewarding exceptional performance while ensuring fair and competitive compensation for all employees.

We are seeking a skilled and dynamic Project Coordinator. The ideal candidate should have 1-2 years of relevant experience and possess a range of desirable skills including proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets. Your ability to multitask, generate fresh ideas, and communicate effectively will be vital to the position.

This position can be based in any of the following countries: Bulgaria, Georgia, Belarus, India, Thailand, Hungary, Romania, Latvia, Moldova, Kazakhstan, Azerbaijan, Armenia, Kyrgyzstan, Greece, or Serbia.

Responsibilities

• assist in organizing, planning, and executing project activities;
• coordinate project schedules, timelines, and resources to ensure project deadlines are met;
• collaborate with cross-functional teams to gather project requirements and deliverables;
• develop and deliver engaging presentations to convey project updates and results;
• utilize Figma, Miro and Adobe Photoshop to design and edit project visuals, ensuring high-quality deliverables;
• effectively communicate project status, risks, and issues to stakeholders and team members;
• conduct research and analysis to support decision-making and problem-solving within projects;
• actively participate in meetings, brainstorming sessions, and project discussions;
• assist in budget tracking and expense management for assigned projects;
• identify areas for process improvement and propose innovative solutions;
• collaborate with team members to ensure seamless communication and coordination.

Requirements

• 1-2 years of experience as a Project Coordinator or in a similar role;
• proficiency in Figma, Adobe Photoshop, creating presentations, working in MS Office, and Google worksheets will be considered an advantage;
• strong organizational skills with the ability to multitask and prioritize effectively;
• excellent written and verbal communication skills;
• proactive and self-motivated with the ability to work both independently and collaboratively;
• ability to generate fresh ideas and think creatively to solve problems;
• strong attention to detail and commitment to delivering high-quality work;
• fluency in English is required. Proficiency in Portuguese or Thai will be an advantage.

We offer

• Remote work model;
• Competitive remuneration;
  
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Now we are looking for an active and highly motivated experienced Product owner for our product portfolio - Voicebot, Cloud communication platform, SMS Bot.

What will you do:

• Development of a roadmap, formation of a feature list, research of the existing customers;
• Development of the Vision of the product and the concept of tactics for bringing the product features to the market;
• CustDev, deep competitor research & analysis;
• Product descriptions & features
• Product updates, demos, trainings & newsletter
• Playing a leadership role in the Agile Scrum team;
• Setting requirements for product teams.

The ideal candidate should have:

• Experience as a Product Owner or a similar role in product management for at least 2 years in the field of telecommunications (mandatory!!!);
• Lanquages: English (B2 minimum). German lanquage as an advantage.
• Higher education (preferably in marketing, IT or telecommunications);
• Experience in solving analytical product problems, the ability to make product decisions based on the analysis of qualitative and quantitative data;
• Knowledge of agile development frameworks: scrum and kanban;
• Experience in UI modeling and prototyping;
• Planning skills, critical thinking;
• Orientation to the client, building long-term and mutually beneficial relationships with the client and colleagues.

What’s in it for you?

• Possibility of working remotely (or hybrid model in the Belgrade office).
• Personal development and career growth in an international company.
• Extended social package: corporate events, private health insurance, and Multisport cards.
• Possibility to acquire cross-functional and international experience.

In order to offer our customers the best service in the long term, the Customer Success department works constantly with and for our customers and helps them to improve their processes even further. If customer satisfaction is also your top priority and you are enthusiastic about innovative technologies, Dealfront is the right place for you!

Responsibilities

• You will support the customers assigned to you throughout their entire customer journey
• You will be responsible for the onboarding of your new customers in web sessions and on site
• You will develop and define customer expectations, needs, and goals
• You will give professional advice to your customers on the successful use of our platform
• You will identify and collaborate with our Account Management team to expand development potential within your customer base
• You will ensure customer success and the associated renewal rate

Requirements

• A completed commercial training, a comparable qualification or degree
• Empathy with customers, able to work independently and outcome-oriented
• Initial customer experience
• Fluent in German (written and spoken) and business fluent in English
• Enjoy regular communication by phone and email

Perks

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Company retreats in sunny locations and team off-sites - Last year we went to Croatia ;)

If this role excites you and sounds like a great fit, please apply!