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GR Project Manager APAC

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We are in search of a GR Project Manager to lead a variety of operational tasks within the region. This role entails engaging with different stakeholders, organizing tasks, and ensuring their completion. This position is instrumental in advancing our presence in the region and ensuring the efficient execution of projects to achieve our strategic objectives.

What You Will Be Doing:

Help to develop and implement business and operational strategies tailored to the APAC region in alignment with company goals.
Act as a liaison between the local team and the core operations team to ensure seamless communication and alignment of objectives.
Lead and oversee operational strategic projects in collaboration with cross-functional teams, such as Sales, Marketing, Analytics and Operations.
Establish and nurture relationships with local regulators and law enforcement agencies.
Monitor and analyze market trends and competitive landscape to inform decision-making and strategy development.
Provide support and guidance to the operations team in the execution of projects and initiatives.
Organize and prioritize tasks, setting clear, measurable objectives for team members and ensuring timely completion.
Implement process improvements to enhance operational efficiency and productivity.

About You:

Bachelor’s degree in Business Administration, Management, or a related field, with a Master’s degree preferred.
Minimum of 5 years in project management roles with a focus on business and operations, preferably in the APAC region.
Excellent communication, negotiation, and interpersonal skills.
Fluency in English; proficiency in other languages such as Mandarin or Cantonese is a plus.
Previous experience working with regulators and law enforcement agencies in the APAC region is desirable.
Strategic thinking and analytical skills, with the ability to translate insights into actionable plans.
Excellent organizational and time management skills, capable of effectively managing multiple priorities.
Proactive approach to problem-solving, with the ability to efficiently identify and resolve issues.
Proficiency in project management tools and software.

What We Offer:

Competitive compensation in compliance with your professional expertise.
Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
Remote first company – work from anywhere in the world.
Paid vacation and sick leave.

If you are ready to take on this exciting challenge and contribute to our growth journey in the APAC region, please submit your application through our website. We look forward to welcoming you in our Growth and Development team!

Senior Incident Manager

As the first point of contact for Form3’s production alerting, this role requires you to apply incident management process by demonstrating adaptability and initiative to quickly identify and efficiently resolve issues as they arise. As a key part of the wider Architecture & Reliability team, you’ll work with highly-regulated Tier 1 Financial Institutes to deliver best-in-class customer experience, whilst continually looking at ways to improve our internal incident management processes.

Maintains and enforces the Incident Management process where necessary to align with business needs.
Co-ordinate and promote Incident Management activities across Form3 teams.
Understand and promote the DevOps disciplines to support internal process.
Manage and develop new and existing runbooks to support Incident Management.
Prioritising activities to ensure key items are actively progressed.
Reporting/metrics are understood and implemented for the lifecycle of the incident process.
Identify/communicate process optimisation opportunities, proposing and implementing solutions.
Deputises for Incident Management Lead during absence. This includes acting as a point of escalation for IM as well as covering any in flight priority items.
Supports IM Lead on project work, internal and external requests incl. changes and engagement with vendors / suppliers re tooling etc.
Co-ordinates and promotes incident management activities across the business line teams and across Form3 teams.
Reviews all incidents and problems logged on internal tools, e.g., Freshservice / PagerDuty to ensure accuracy / quality of data.
Reviews and updates IM reporting e.g., MOR pack; Service Review packs.
Responsible for quarterly BIA and Risk & Audit committee reporting.
Reviews and approves suggested improvements to incident management processes.
Monitors and drives actions needed, as a result of lessons learned from PIRs.
Investigating the underlying root cause of major incidents and managing the actions through with support teams
Supports assurance and audit sessions with key stakeholders.
Is part of the out-of-hours IM and MIM on-call rota making sure our clients have issues remediated on a 24/7 basis.

We're looking for:

Essential

Major Incident Management experience
Substantial experience in both Incident and Problem Management
Customer Support experience essential, ideally with enterprise customers
Excellent communication skills both verbal and written
ITIL V4 Foundation qualified

Desirable

Has previous tier 1 client / vendor facing experience
Has experience or understanding of the wider service management best practices
Payments and scheme knowledge (Faster payment knowledge/experience specifically would be huge plus)

The team:

You’ll be joining a small team of incident managers within Form3’s Architecture & Reliability business line. The team collaborate remotely over Zoom & Slack as they work remotely across the UK and Canada. You will be part of an in hours and out of hours rota that ensures 24/7 coverage to support our customers.

The team works extremely closely with our Site Reliability Engineers in a bid to drive efficiency and continual service improvements and holds regular meetings to discuss and collaborate on these.

Interview process:

Stage 1: Screening Call with Talent Team

Stage 2: Take Home Assessment

Stage 3: Zoom Interview with 2x Senior Incident Managers

Stage 4: Zoom Interview with Hiring Manager & Head of Customer Experience and Operations

We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!

Hiring locations:

We are able to accept applications from the following countries; United Kingdom

Project Management Intern

Over the past year, we have expanded significantly across Europe and gained great traction. We have grown 350% year on year by offering the most user-friendly marketing software on the market, and to be honest we still do not feel like stopping.

Growth has given us a lot of possibilities to implement new and interesting customers as well. Therefore, we are looking for you, our new Project Managment Intern, who is interested in technology and software. You will work in Customer Onboarding who knows our software inside-out. The Onboarding department is one part of the larger Customer Success Organization which will allow you, besides the Onboarding department, to get a taste of Customer Success.

You will have a unique opportunity to learn about project management from our international teams and constantly take on new responsibilities. But that is not all, you will have a chance to create an everlasting impact in the development of Bynder by brainstorming and providing your thoughts and feedback on processes. So, don't wait and kick-start your international career in project management with us!

What you will do:

Learn how to use the Bynder Enterprise Cloud suite of modules
Build customer metadata structures based on data models provided by consultants
Implement marketing workflow processes using the Bynder workflow module
Assist with the creation of online articles in the Bynder Brand Guidelines module
Manage data imports of client assets through manipulation of content in Excel
Assist Customer Onboarding Managers with managing actual customer projects
Chance to lead your own customer project

Who you are:

Can start full time in August 2024
Fluent in English and Dutch, German or French.
You are available for a full-time internship for 6 months
You must be a student registered at a Dutch/European school/university for the full duration of the internship
You are based in Amsterdam
You have a can-do attitude, you are an open team player with strong communicative skills

What we offer:

Work experience on a global level
Paid internship
The chance to be part of a young and ambitious team
On-the-job training
Personal development
A broad scope of responsibilities
Apple gear

We are seeking a highly skilled and experienced Project Manager to join our dynamic team at Quadcode. The ideal candidate will possess a strong technical background, a deep understanding of the product development process, and proven expertise in managing complex project programs. You will play a crucial role in driving projects to successful completion, working closely with cross-functional teams, business stakeholders, and technical leads. If you thrive in a fast-paced environment and have a passion for delivering high-quality products, we want to hear from you.

Tasks

Assist business stakeholders in formulating requirements for new features and preparing technical specifications for their development;
Determine the outputs and value of launching new functionality;
Interact with related teams, business stakeholders, technical leads, and managers during requirements gathering and project implementation phases;
Align priorities, assess project scope, and prepare project plans with development and related teams;
Maintain project documentation, including regular status reports on projects.

Requirements

At least 3 years of project management experience, including managing project programs;
Good understanding of the stages involved in the product development process;
Effective communication with the development team and engaging them in product creation and improvement;
Knowledge of business processes and project methodologies: Agile, Scrum, Kanban;
Proficiency in basic project management tools (requirements gathering, Gantt charts, backlog management, technical specifications, project documentation, result-oriented communications);
Skills in effective, simple, and clear communication.

We offer

Remote working model;
Competitive remuneration;
Professional courses: from Coursera to Harvard;
Friendly, enjoyable and positive environment.

Junior Project Manager

We are now seeking an ambitious and skilled Junior Project Manager to join our Sales Department specially focused on the iGaming industry. This is an incredible opportunity for individuals looking to further their career in project management while contributing to significant sector advancements.

What You Will Be Doing:

Assist in implementing project strategies tailored to our iGaming industry clientele.
Work closely with stakeholders in the iGaming sector within Sumsub, manage and track tasks, timelines, and deliverables, and monitor progress.
Monitor the launch of new products for the iGaming industry: prepare instructions, verify the readiness of features, ensure feature availability for the members of the sales team, and ensure availability of the pricing and marketing materials.
Work with the sales team and collaborate with marketing and product teams to drive new features adoption and increase new sales
Collaborate with the legal department to negotiate licenses for iGaming operations in new countries.
Assist in preparing reports and collecting data and stats.

About You:

Passion for the iGaming industry with a desire to learn and grow within the sales department
Basic project management skills with a keen eye for detail
Exceptional communication abilities in both verbal and written forms
Ability to work in a fast-paced environment, managing multiple projects simultaneously
Proactive, team-oriented attitude with a hands-on approach to problem-solving
Fluency in English; knowledge of additional languages is a plus

What We Offer:

Competitive compensation in compliance with your professional expertise, and bonus program
Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
Remote first company – work from anywhere in the world
Paid vacation and sick leave

Technical Project Manager (Automotive)

To strengthen our R&D team in Zurich, we are looking for a project manager with a strong technical background and a hands-on attitude. The candidate will be responsible for the technical aspects of multiple R&D projects (proof of concept studies, component development, etc.) to develop the future generation augmented reality head-up display for the automotive market. The role reports directly to our CTO.

You will plan, create concepts and run these projects from the definition phase to market launch in close collaboration with diverse and interdisciplinary teams of internal and external research scientists and engineers. Your technical expertise and experience in the development of advanced optical systems for the automotive industry allow you to oversee all technical aspects of the projects and make significant contributions to the solutions of our technological challenges. In addition to technical management, you monitor costs and schedules, analyze and mitigate risks, and manage customer expectations.

Minimum qualifications

Higher degree in a technical field (Engineering, Optical Science, Physics, or a similar field).
5+ years of experience as a project manager.
2+ years of experience as an engineer/ scientist in the field of optics or photonics.
2+ years experience in the automotive industry.
Experience in leading cross-functional and cross-culture teams.
Literacy with Agile project management (Scrum, Kanban or similar) and Atlassian products (Jira, Confluence, etc.).
Proven track record of achieving significant results as demonstrated by the successful completion of R&D projects or industrialized products.
Proficient in spoken and written English (level C1).

Preferred qualifications

Certified project manager (PMI or other project management training).
Good knowledge of the German language is a strong plus.
Knowledge of the Russian and Spanish languages is a plus.

Personal traits

You are an inspiring and motivating leader.
You use your hard & soft skills to ensure project delivery to specifications, time and costs.
You are a result-oriented, winning and entrepreneurial personality with organizational and communication skills.
You have an open-minded start-up spirit.
You adapt easily to new situations and are comfortable with changing priorities.

What we offer

A highly dynamic work environment in an international setting with the opportunity to grow.
Challenging projects and innovative technologies that are state-of-the-art and beyond.
Competitive salary and stock option plan.
Opportunity to work with flexible schedule.
Office location is Zurich, Switzerland.
Relocation support.

Head of Product Design

We are looking for Head of Product Design to join our team!

Responsibilities

Leading Design Strategy: Develop and articulate a clear design vision and strategy aligned with the company's overall goals and objectives.
Product Design Oversight: Oversee the end-to-end design process, from concept to execution, ensuring that design solutions meet user needs, business requirements, and technical constraints.
User Research and Insights: Conduct or oversee user research activities, including user interviews, usability testing, and data analysis, to gather insights and validate design decisions.
Performance Measurement and Optimization: Define and track key design metrics and KPIs to assess the effectiveness of design efforts and identify opportunities for optimization and improvement.
Industry Trends and Innovation: Stay updated on industry trends, best practices, and emerging technologies in design and user experience to drive innovation and maintain a competitive edge.
Regulatory Compliance: Ensure that design solutions comply with relevant regulations and legal requirements in the ride-hailing industry, such as data privacy and security standards.

Qualifications

Overall, a successful Head of Product Design for a ride-hailing company should possess a blend of design expertise, leadership skills, strategic thinking, and industry knowledge to drive the creation of compelling and user-friendly experiences that meet both user needs and business objectives.
A deep understanding of user-centered design principles, interaction design, information architecture, and visual design. They should be able to create intuitive and engaging user experiences across multiple platforms (web, mobile apps, etc.).
Experience conducting user research, usability testing, and gathering feedback to inform design decisions and iterate on product designs based on user needs and behaviors.
While not always required, a basic understanding of front-end development technologies and constraints can be beneficial for effective collaboration with engineering teams and implementation of designs.
Familiarity with the ride-hailing industry, including trends, competitive landscape, and regulatory considerations, can help inform design decisions and identify opportunities for innovation.

Conditions & Benefits

Relocation to company offices in Kazakhstan or Cyprus;
Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
Partially or fully paid additional training courses, English classes with a teacher in the office;
Personal growth programs in which we set goals and move towards them together;
Become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry.

Director of Product (Browser Essentials)

Firefox is used by hundreds of millions worldwide and the Director of Product, Browser Essentials is a critical role in the product management team. The role will lead a team of PMs and managers, and be responsible for the product strategy, vision, and execution of our investments in creating a world class core browsing experience that exceeds user expectations, and is modern, stable, and performant. In the role, you’ll combine product excellence, strong technical skills, and strong leadership skills.

What you'll do:

Own and define the vision, strategy, and roadmap for all browser essentials, including the core user experience, performance, reliability, stability, webcompat, security, privacy, and accessibility
Define the product strategy for our Gecko platform, as an independent browser engine
Drive delivery of the browser essentials and platform roadmaps
Partner closely with UX, research, engineering, and marketing teams
Synthesize market changes and the technology/people/skills investments needed to deliver great experiences
Help identify new investment areas and product opportunities
Hire and develop a world-class product team

What you'll bring:

10+ years of product management experience, including impactful leadership roles on major products
5+ years of direct PM management experience
2+ years of experience managing other managers
Strong product sense and understanding of users problems
Experience working on a technical platform product
Skill and experience driving partner engagements and discussions
Drive independently at high velocity towards an aligned strategy
Excellent written and verbal communications skills

Don’t tick all of the boxes but think you’d be a great fit? Apply, we’d love to hear from you!

What you’ll get:

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. (varies by country)

Technical Product Manager

As a Technical Product Manager, you will be responsible for developing the Wallarm products from an applied information security point of view. ‍

In this role you will:

Develop and maintain a detailed requirements backlog and a roadmap supported by market analysis and competitive positioning
Work with product managers to align the technical execution of features with the product strategy.
Launch products and onboard customers to deliver and measure the actual value of features
Take an active role in defining the future of Wallarm products, and suggest new innovative features that can become competitive advantages
Work closely with customers to ensure that delivered features meaningfully solve customer problems
Collect and analyze attack/threat reports covering new threats, vulnerabilities, products, and research
Facilitate communication and work collaboratively throughout the development process between various internal teams, including engineering, marketing, sales, customer support, and executives
Take part in the review, quality control, and technical design of the current and further threat detection and prevention mechanisms.
Organization of the process of analyzing actual WAB/API threats; on-time product technical reaction
Organization and leading the complex security research

In this role you’ll need:

Proven technical background in the security domain or DevOps/Cloud Native/Software Engineering experience;
Understanding of various protocols and attacks on them (JWT, GraphQL, WebSockets, etc.);
Knowledge of TCP, and UDP protocols, how each of them works, and what it is used for;
Able to decompose technically complex tasks, formulate appropriate subtasks;
Monitor adherence to established policies and processes;
Experience working with developers to create and execute software requirements;
Experience working with customers to understand their problems and design solutions;
The ability to communicate effectively with information security practitioners at both a technical and conceptual level;
Proficient in English.

Nice to have:

Deep knowledge of all types of attacks on APIs (CWE, OWASP Top 10, OWASP API Top 10);
Knowledge of what Kubernetes/helm is, an in-depth understanding of working with it and its necessity, ability to perform basic operations;
Experience in web/api application audits;
Participation in bug bounty (profile on https://www.hackerone.com/);
IS certifications (OSCP, OSWE, etc.);
Experience in Linux administration;
Professional publications and/or speaker experience at specialized conferences;
Proficiency in one of the programming languages (ruby/python/go);
Product Management experience.

What we offer:

Ability to work on a product that makes the Internet safer
Completely remote work and flexible working hours
Competitive salary and bonuses
Paid days off
Medical insurance
Working equipment
Professional development and career growth

🏠 Remote & ✈️ Relocation

We are looking for a Product Owner/Feature Owner for our flagship project – the mobile RPG battler Hero Wars Alliance! You will be working in the most creative team of the project. If you love generating ideas, coming up with new concepts, and brainstorming, then this is the place for you!

What you’ll be doing

Generating ideas from various sources, including audience analysis, feedback, market knowledge, and any other methods, and effectively communicating your ideas to the team
Participating in the discovery process – coming up with features for specific goals with clear criteria, metrics, etc.
Supporting your features until release, providing feedback on the work done to ensure the desired outcome
Formulating conclusions after releases (summing up, gathering analytics data, troubleshooting, etc.)

We hope that you have

A background in game design, product ownership, or production
Skills in idea generation and concept writing
The ability to decompose games into components and identify causal relationships
Skills in working with metrics and analytics
The ability to proactively solve problems related to your feature
Understanding of monetization and the ability to create monetization potential
The ability to receive feedback.

What we offer

HealthcareMedical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program (basic package) is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
Work, life, and balanceWe offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
SportsYou can choose various sports activities like yoga, football, and volleyball in our official locations.
Relocation supportA relocation package is available for you if you decide to join us in one of our official locations.
Skills improvementLet's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
EventsOur events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
Community & ESGWe are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

Business Development Representative

We are looking for driven outbound Business Development Representatives (BDRs) to join our dynamic Sales & Marketing team. As an outbound BDR, you will play a crucial role in driving our company's growth by identifying and qualifying potential customers.

Responsibilities

Conduct outbound prospecting to generate new leads and opportunities.
Qualify leads through effective communication and needs assessment.
Educate potential customers about Improvado's solutions and value proposition.
Schedule and coordinate product demos for Account Executives.
Collaborate with the sales team to strategize and optimize outreach efforts.
Maintain accurate records of lead interactions and activities in our CRM.

Qualifications

Proven track record as a top producer with an affinity for learning the art and science behind SaaS sales.
Experience in a quota-based role speaking to prospects over the phone/web.
Excellent communication skills and an ability to initiate sales cycles with senior executives.
High EQ and natural curiosity.
High levels of energy, passion, humor, and enthusiasm.
Exceptional organizational skills.
Familiarity with Google Apps and Salesforce.
Prior startup experience is preferred.

What we offer

Remote-first environment
Competitive compensation
Stock options
Medical, and dental benefits
401K plan
Unlimited PTO
Paid holidays
Professional development reimbursement

Junior Project Manager

The successful Junior Project Manager will have solid academic achievement in science, software engineering and/or information technology field, excellent written and verbal communications skills in English and a solution oriented mindset. You will be able to "make things happen" with a professional approach and effective negotiation techniques. You have demonstrated leadership skills in your school or university life.

Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Passion for technology evidenced by personal projects and initiatives
The work ethic and confidence to shine alongside motivated colleagues
Professional written and spoken English with excellent presentation skills
Excellent interpersonal skills, curiosity, flexibility, and accountability
Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
Thoughtfulness and self-motivation
Result-oriented, with a personal drive to meet commitments
Ability to travel internationally twice a year, for company events up to two weeks long

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events

Responsibilities

Be in charge of organization, management and control function for VIP customers service department, supporting marketing campaigns, conduct customer retention out-bound reach-outs, upsells in addition to inbound customer service enquiries.
Recruit, mentor, develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Collaborating with Risk and Fraud as well as Payments teams, ensure AML and KYC procedures are followed at all times.
Continuously improve VIP customers service experience, create engagement with customers and facilitate organic growth.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Develop processes, knowledge base, service procedures, policies and standards.
Keep accurate records and document workflow.
Keep ahead of industry’s developments and apply best practices to areas of improvement.

Requirements

3+ years of experience managing an international and multinational, geographically dispersed team remotely.
Proven working experience as a customer service manager in similar role and applicable gaming or gambling, high risk industries.
Ability to take the lead in making improvements and resolving issues.
Ability to develop and maintain digital systems to track service records across multiple software suites.
Awareness of industry’s latest technology trends and applications.
Ability to be customer-oriented in managing communications and issues.
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
Strong English and Russian verbal and written communication skills.

Conditions

Comfortable office in Limassol, Cyprus.
Relocation assistance for those ready to embark on a new adventure.
Competitive compensation package ensures your hard work is rewarded.
Join a friendly and professional team committed to excellence.
Enjoy a shortened working day for improved work-life balance.
Benefit from 21 working days of vacation to rejuvenate and recharge.

Responsibilities

Develop and execute innovative retention strategies to increase player loyalty and reduce churn.
Analyze customer behavior data to identify trends, make informed decisions, and improve retention rates.
Collaborate with the marketing team to coordinate retention-focused campaigns, including email marketing, promotions, and VIP management.
Manage and optimize the lifecycle of players through targeted communications, offers, and rewards.
Work closely with the customer service team to ensure a seamless and positive customer experience.
Prepare regular reports on the effectiveness of retention initiatives and make data-driven recommendations for improvement.
Stay up-to-date with industry trends and competitor activities to ensure our retention strategies remain cutting-edge

Requirements

Minimum of 3 years of experience in a retention role within the iGaming or online entertainment industry.
Strong analytical skills and experience with CRM systems and data analysis tools.
Excellent communication and interpersonal skills to effectively lead a team and collaborate across departments.
Proven track record of developing and implementing successful retention programs.
Creative thinker with the ability to devise innovative strategies.
Strong English and Russian verbal and written communication skills.

Conditions

Comfortable office in Limassol, Cyprus.
Relocation assistance for those ready to embark on a new adventure.
Competitive compensation package ensures your hard work is rewarded.
Join a friendly and professional team committed to excellence.
Enjoy a shortened working day for improved work-life balance.
Benefit from 21 working days of vacation to rejuvenate and recharge.

Senior Product Manager

As a platform PM, your main responsibility will be to build components that will broadly facilitate new product development efforts. You’ll also invest in novel capabilities to open up new product opportunities.

At the heart of the platform is a sophisticated data layer, crafted to map out each buyer's individual journey in order to garner valuable insights and fuel intelligent automation, ensuring that every engagement is personalized and effective. Evolving this key aspect of the Qualified platform will be your focus. You’ll build new data-driven capabilities that will help power all of our products, as well as customer-facing features that will surface powerful and actionable insights to our users.

In the complex and dynamic realm of B2B pipeline generation, leveraging data intelligently and effectively is crucial for go-to-market teams. Your expertise and contributions will have a profound impact on the success of our product and, ultimately, our customers.

Key Responsibilities

Lead the development and execution of our data strategy, ensuring it aligns with the overall product vision
Collaborate with engineering, design and other PMs to define and implement data capabilities to support product innovation
Drive the integration of new data sources and the refinement of existing datasets to help enhance product functionality
Develop and monitor KPIs to measure the effectiveness of data initiatives
Stay abreast of industry trends and emerging technologies in data management and analytics, and recommend innovative solutions to maintain our competitive edge

Qualifications

Bachelors or masters degree in computer science, data science or a related field
5+ years experience with a minimum of 2+ years experience in product management
Strong understanding of data infrastructure, database technologies, and data analysis techniques
Proven track record in managing and delivering complex data projects
Strong communication and leadership skills, with the ability to work cross-functionally and influence stakeholders at all levels
Experience with Agile/Scrum methodologies

Senior Product Manager

We are looking for a Product Manager who will drive this restaurant experience in tandem with our exceptional engineering and design teams.

Your north star is finding opportunities that scale the restaurant owner while also scaling the Owner.com business

This role will be directly responsible for the onboarding, kitchen tablet, and the restaurant experience dashboard used by Owner.com’s customers, and will be asked to make these experiences effortless while delivering value for the customer, and accelerating the growth of Owner.com.

Qualifications:

A passion for helping restaurants or small businesses thrive in an increasingly corporate world
3+ years in customer-facing roles where you were responsible for identifying key opportunities for the business, launching a solution to market, and measuring its impact
Demonstrated ability to build and prioritize a roadmap with cross-functional input while considering requirements from the business, product strategy, customer needs, and partner team needs
Demonstrated ability to work with engineering and design teams to bring products from idea to launch
Experience with customer development - especially in small, brick-and-mortar businesses
Comfortable with, or willing to learn, how to collect quantitative data from our analytics tools to gain insights and measure results
Demonstrated ability to write product specifications or clear, concise business documents that drive cross-functional alignment

The impact you will have

Translating pain-points into solutions for our customers
Improving inefficiencies in existing workflows
Building customer-driven roadmaps built on detailed customer journeys
Identifying and serving each customer persona

Pay and benefits

The estimated base salary range for this role is $160,000 - 190,000, plus a generous pre-IPO equity package
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

Senior Partner Manager

GitKraken is a leading Atlassian partner and has been recognized as a Platinum Marketplace Partner, with several offerings through the Atlassian Marketplace. The marquee offering Git Integration for Jira, is regularly selected by Atlassian as a “Staff Pick” and a category leader within tools to integrate Jira with Git providers.

Reporting to the Chief Growth Officer, the Senior Partner Manager will be responsible for building, managing, and expanding our relationships with Atlassian’s Solution Partners. The ideal candidate will have at least five years of experience in developing and driving sales through Atlassian’s solution partners and a strong understanding of Atlassian's suite of products and programs.

We are committed to having an inclusive and authentic work environment where unique perspectives, skills, and backgrounds are celebrated. We work hard to foster diversity in our workplace and encourage people from all backgrounds to apply. Even if you don't meet 100% of the requirements, don't let self-filtering and imposter syndrome get in the way of a great fit. We would love to hear from you!

What you’ll bring:

5+ years of experience in partner management roles with a proven track record of success
Strong knowledge of Atlassian's product suite and solution partner ecosystem
Familiarity with dev tool makers, such as GitHub, GitLab, Microsoft, Docker
Experience with Dev and DevOps technologies
Demonstrated experience developing and executing strategies with partners
Excellent relationship-building and interpersonal skills
Strong problem-solving skills and willingness to think outside the box to find creative solutions

What you'll do:

Develop and execute strategic plans to recruit Atlassian's Solution Partners
Build and maintain strong, long-lasting relationships with Atlassian Solution Partners
Develop and maintain a deep understanding of the partners’ business and goals
Build joint go-to-market plans with a select group of Atlassian’s Partners
Orchestrate execution of partner marketing campaigns with the objective to drive demand for the partner
Provide thought leadership and strategic insights to partners
Drive partner field activities such as joint sales calls, proposal and offer development

Bonus Points:

Past experience either within Atlassian’s Solution Partner ecosystem, an Atlasssian Marketplace partner or at a partner-facing role within Atlassian

How you’ll be rewarded:

Excellence — Competitive compensation with annual performance-based pay increases
Trust — Flexible Paid-Time-Off Policy (behaves like Unlimited PTO)
Travel — Company paid domestic trip after your 1-year anniversary & an international trip every 5 years
Balance — Paid company holidays with flexibility for additional holidays
Equipment — Top-of-line technology to maximize your productivity
Parent life — Generous paid parental leave
Health — Health, dental, and vision insurance with competitive employer cost-sharing
Culture — Great Place to Work Certified
Headquarters — Modern, high-tech offices designed to maximize productivity in a hybrid environment
Growth — Paid career and personal development, audiobooks, and mentorship
Future — 401(k) retirement plan plus company matching

Location:

GitKraken is headquartered in Scottsdale, Arizona and while we would like to have candidates be local to the Scottsdale office, we understand that talent and drive are much more important than location. We will consider strong candidates from anywhere in the US who apply for this role.

We are currently seeking a VIP Manager for a Crypto Casino and Sportsbook. This role offers the unique opportunity to build and manage our VIP function while directly interacting with our key players. This position is perfect for those who are passionate about customer service and the crypto industry, and are looking for a hands-on role with significant growth potential.

Responsibilities

Develop and manage the VIP management function.
Build and maintain strong relationships with VIP customers, acting as their primary point of contact and addressing any issues or concerns promptly and effectively.
Work closely with the team to ensure player satisfaction.
Create personalised VIP experiences and rewards to increase player engagement and loyalty.
Monitor VIP player activity and spending patterns to identify opportunities for upselling and cross-selling.
Identify opportunities to improve the VIP experience.
Stay up-to-date with industry trends and best practices in VIP management to ensure our program remains competitive and innovative.

Requirements

VIP Management: Build and maintain relationships with high-value customers (VIPs) by providing personalized service, addressing their needs and concerns, and ensuring their overall satisfaction with the casino experience.
Operations: Manage and oversee all VIP customer service operations.
Monitoring: Monitor VIP player activity, including their gaming habits, preferences, and spending patterns, to identify opportunities for upselling, cross-selling, and personalised offers.
Resolve Issues: Act as a point of contact for VIP players to address any issues, disputes, or concerns they may have, and work to resolve them promptly and satisfactorily to maintain high levels of customer satisfaction and loyalty.
Analysis: Monitor gaming trends and customer feedback to continuously improve the VIP experience.
Foster a culture of excellence and service within the VIP management department.

Additional information

This is a full-time position with competitive salary and benefits.

Even if you don’t meet 100% of the qualifications below, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

Responsibilities

Develop deep knowledge and empathy for users needs in the areas they tackle. This involves reviewing existing issues, tickets, docs, engaging in lots of interviews and evaluating quantitative data.
Understand the underlying mechanics of the product at a technical level. You don’t need to read/write code, but need to have the curiosity and ability to over time understand how things work and develop instincts for what’s easy/hard.
Develop strategies for solving clusters of users needs in thoughtful ways, ultimately delivering product docs which frame needs in actionable ways for designers and engineers. This is really important.
Steward projects forward, helping keep focus, momentum, and continuously re-evaluating scope, with flexibility and appreciation for technical constraints and UX considerations.
Follow-up on the outcomes of projects you ship, quantitatively and qualitatively.
Collaborate with the rest of the team, consistently seeking and providing feedback, as well as pitching ideas for how to advance the product.
Responsibilities don’t include: managing people, herding cats, writing code, making mocks.

About you

A thorough thinker, able to be both diligent with details but systematic to see the big picture.
Appreciative of clean but powerful user experiences (and the hard work they require).
Able to keep a vision in mind, but break the path to it into small, doable, valuable steps.
Bearer of strong product sense and good taste. Yes, I said it: good taste. To make a product users can love, it has to be lovable in the first place, and that requires knowing what not only solves a problem but is pleasant to use.
Excited to work asynchronously in a global team, and with the written communication chops to do it effectively.
More interested in the Product than the Management part of Product Management.
While our team is globally distributed, this role involves enough synchronous interactions with team members in the US West Coast. So don't accept applicants farther East than UTC+3. This restriction doesn't necessarily apply to other roles at Metabase, but is non-negotiable for PMs.

Skills and experience

Must have enough of a technical background. Preference is from data analysis, data engineering, or software engineering with experience with databases. PMing these things for a long while can also work. We're not set up to have people learn the basics of data stacks on the job and screen for it early in the process.
At least 4 years of experience in a product management role, making software in-house, having been through a few cycles of discovery, execution and iteration. We’re not yet set up to simultaneously train a junior PM and onboard them to the complexities of Metabase. In terms of responsibilities and the level of autonomy we expect from our PMs, this is a mid-to-senior PM role, and IC PMs on our team previously held GPM, Director and VP titles.
Depending on the role you're for which you're a good match, experience working on a platform team and thinking through APIs may be needed, but we'll get there later.
Driven and able to help others continuously deliver work through influence, not authority.
Skills you don't need: up-to-date coding skills, customer management, horse whispering.

Senior Product Manager

As the Senior Product Manager for Formstack Forms for Salesforce, we seek an individual with a deep understanding of the Salesforce ecosystem and a proven track record in delivering successful SaaS B2B products. In this role, you will lead the strategic direction and development of our native Forms product within Salesforce, fostering autonomy, ownership, collaboration, and ongoing learning within the team. Responsibilities include defining the product vision and strategy, conducting continuous discovery to understand evolving customer needs, collaborating cross-functionally, prioritizing feature enhancements, and driving product adoption within the Salesforce community. Your leadership will empower the team to make autonomous decisions and deliver value through ongoing discovery and iteration. We seek a candidate who actively practices the principles of empowered product teams and continuous discovery, driving innovation and delivering successful products that meet customer needs.

How You Will Succeed

Take ownership of your product and contribute to a holistic product vision, aligning with Formstack’s vision.
Identify initiatives that contribute to our business and strategic objectives by communicating strong hypotheses, business and product outcomes.
Collaborate closely with our Partnerships team across all activities and decision-making.
Create and consistently update dashboards and documentation to track success measures of your product area’s activation, key feature adoption, and individual initiative success.
Conduct weekly discovery activities alongside Product Design and Engineering to identify opportunities and pain points, including customer interviews, competitive reviews, and internal process optimizations.
Evaluate value, feasibility, usability, and viability risks for all opportunities, working closely with colleagues to mitigate them.
Maintain a demonstrated understanding of competitive solutions in the market related to the product area.
Identify main personas to support decision-making on all aspects of product through effective use of segmentation that aligns and influences our positioning.
Maintain a list of representative customers, partners, and other user stakeholders for feedback.
Collaborate with your Product Design and Engineering colleagues to prioritize ruthlessly the roadmap and backlog, ensuring clear outcomes and success criteria for all deliverables.
Demonstrably increase the pace of value delivery to customers while being mindful of undesired and probable impact on quality and security.
Monitor product quality on a daily or weekly basis through effective use of automated dashboards.
Drive vulnerability remediation efforts and support the implementation of trust frameworks like SOC2 in the product area. Contribute to the 2025 strategy on which Trust frameworks to pursue next as it relates to your product area.
Lead execution and/or strategy of pricing & packaging decisions in the product area.
Effectively manage product lifecycle through sunsets, pricing, and other approaches in the best interests of the business.
Support your teams as needed, including process improvements, guidance, and escalations.
Maintain awareness of the product roadmap across all teams while being mindful of dependencies.
Drive alignment and gather feedback from cross-department stakeholders continuously.
Partner with Product Marketing Manager and other GTM stakeholders on Positioning, Messaging, Strategy, Communication, and Launches.
Advocate for the Product team within the organization, helping to develop and maintain team processes and gathering feedback.
Communicate and evangelize with colleagues, customers, and partners regularly and independently with respect to your initiatives, impact, and team.

What We Are Looking For

Bachelor's degree in Technology or related field preferred.
Minimum of 5 years of experience in SaaS Product Management.
Proficiency in Salesforce ecosystem products and go-to-market approaches.
Demonstrated track record of successful product management, supported by clear numerical evidence of outcomes.
Exceptional written and verbal communication skills, with the ability to deliver compelling presentations and documentation consistently and rapidly.
Strong organizational skills, including prioritization, follow-up, and meticulous attention to detail, coupled with an owner mentality.
Hands-on experience with empowered product teams and a continuous discovery approach to product management.
Commercial acumen to develop effective business cases.
Extensive experience in Go-To-Market strategies, collaborating with Product Marketing, Sales, and Partnerships.
Expertise in identifying insights and crafting Pricing & Packaging strategies.
Proven ability to manage the entire product lifecycle.
Knowledge of modern best practices in internal processes and tooling across Marketing, Customer Experience, Sales, and Engineering.
High-level interpersonal skills with an emphasis on leading with empathy and establishing constructive boundaries.
Must be fluent in written and spoken English

Bonus Points

Previous involvement in building and overseeing ecosystem products (e.g., EHR systems, Student Information Systems, CRMs).
Previous involvement in building and overseeing native products within the Salesforce ecosystem; Salesforce certifications are advantageous.
Demonstrated success in introducing new products to market.
Familiarity with compliance frameworks such as HIPAA, SOC2, FedRAMP, among others.
Proficiency in Formstack product functionality.
Experience with document management systems, e-signature solutions, and/or form-building platforms.

What Formstack Offers for Full-Time Employees in the US and Canada:

Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
Monthly Health & Wellness and Technology stipends
Flexible PTO for all employees.
401k & Roth w/ safe harbor match (the US and Canada)
The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
Extended learning opportunities