We are currently growing our support organisation to start providing excellent service to our customers around the world. As part of such a still relatively small team, we hope to find you ready to take on a large variety of tasks, from handling support tickets to community support, helping our sales colleagues with deeply technical aspects of PoCs, but also suggesting and implementing improvements to how we do things in Support. This is a great opportunity for someone ready to roll up their sleeves and build our future!

We are currently hiring for this role in The UK. Your exact location does not matter; the role is not office based.

Example of projects you might contribute to:

• Create tooling to allow us to easily replicate issues or bug that customers might encounter
• Building and maintaining diagnostic tool to standardize how we are collecting informations about customer’s deployments
• Design and help implementing a powerful knowledge base to help our customers using our product

And of course:

• You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone.
• You build strong, trusted relationships with colleagues, customers, and partners.

What you will bring along/ Who you are:

• Proven experience and excellence within a technical support organization
• Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Bonus points:

• Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the ClickHouse Community to deliver an amazing user and customer experience
• Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live

Compensation

This role offers cash compensation and a stock options grant. For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.

The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.

If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.

Perks

• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in all countries.
• A $500 Home office setup if you’re a remote employee.
• Employee-driven international mobility- we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)
  

As a senior payment operations analyst, you will have the unique opportunity to join a fast-growing team. You will play a key role in providing customer support to ensure our clients can pay and resolve any issues our customers face during their payments journey at Zip, from onboarding to ongoing support to delight them.

We are looking for a self starter and team player with a customer-first mindset willing to roll up their sleeves as issues/challenges arise and can collaborate cross-functionally. We are looking for someone who has empathy for the challenges faced by our clients and takes ownership in resolving team / client problems. In this role, you will be responsible for communicating directly with our clients, investigating and bringing to resolution any payment-related issues with a high customer satisfaction rate. You will be responsible for collecting and ensuring all of the documentation for onboarding and using our payments product complies with local regulations requirements.

You Will

• Support our customers using Intercom by communicating, troubleshooting and resolving any payment issues, and handling the KYC customer onboarding process and RFIs.
• Partner with our customer and payment providers support teams to find a timely resolution to customer's problems.
• Request and review all the KYC documents required from our global customers in order to onboard our payments product. Communicate sensitive data with our payment provider support team to ensure a seamless and timely onboarding experience.
• Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
• Collaborate with internal stakeholders to design/ improve our payment customer experience and create educational materials for our customers with a customer-first mindset
• Analyze & investigate payment issues/tickets, identify the root cause, and identify a path to resolution. You will continuously apply any learnings from the analysis to improve our customer experience and implement new procedures as needed.
• Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
• Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made.
• Support ad-hoc projects for the payment operations team

Qualifications

• Bachelor’s Degree
• Minimum of 5 years working experience in a fast-paced payments operations function in a customer service role
• You possess excellent communication skills (verbal and written) with experience working in a customer-facing role. You communicate early and often and know when to escalate to the payments leadership team.
• You have strong analytical and problem-solving skills with a can do attitude
• Works well individually and in teams by sharing information and supporting colleagues
• Ability to effectively prioritize multiple tasks and have attention to detail
• Experience working in a fast-paced environment with competing priorities balancing the needs of our customers today and the future growth in our total processing payment volume.
• Ability to work independently and as a team member while using discretion in decision making and using sound judgment in problem solving
• Must be able to work during during business hours on work days in EST or PST timezone
• Ability to travel on quarterly basis
• You will be required to participate in out-of-business hours customer support from time to time
• Willingness to learn new skills
• Bonus: background knowledge of AML laws and regulations

The salary range for this role is $XX,000 - XX,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity
• Health, vision & dental coverage
• Flexible PTO
• Apple equipment plus home office budget

The Junior Events Manager will be responsible for supporting on Pride of Scotland and Pride of Britain events.

You will work as part of a small, dedicated team to deliver a sleek, high-end event and engaging campaign. You will need to work closely with the Senior Events Manager and events manager to ensure delivery of events to a high standard.

The role’s impact is fundamental to the success, profitability and experience delivered at each event.

Job Description

• Helping to manage timelines and deadlines for all areas of the campaign.
• Working closely with Senior Events Manager, Events Director to help deliver the production on the events.
• Work mainly with the Senior Event Manager, event manager to support on event deliverables, sending tickets, mailmerges etc
• Ensuring you stick to any budgets that are set for you when you are working on any area of a project

• Uphold Reach's policy around diversity and inclusion and work to ensure our values around non discrimination are upheld in everything we publish.
• Ideally based in London but if not will need to work out of the London hub on site for several months of the year as needed.

Qualifications

• A positive, enthusiastic approach and a real commitment to ensuring that a job is done well.
• Great attention to detail.
• Ability to work well within a team and be able to engage people from all areas of a business at all levels
• Excellent communication skills, both verbal and written
• Good IT skills and ability to learn new software programmes.

Additional Information

We are offering a competitive salary and benefits including:

• 25 days’ holiday per year when you join. After three, five and ten years’ service with Reach, you’ll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
• Giving back day - an additional day’s leave each year to support a cause close to your heart
• Enhanced family leave - including maternity, paternity and adoption - and you’ll be eligible after just six months’ employment
• As one of the UK’s top 50 Inclusive Employers everyone’s invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
• Wellbeing support - including a 24/7 assistance programme for you and your nearest and dearest,
• Awesome career opportunities - you’ll have support from your line manager and a range of learning & development programmes
• member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels
• Help saving for your retirement - join our pension scheme and we’ll match contributions up to 6%

Reach’s new customer value strategy puts our customers and their experience at the heart of everything we do. We are looking for a Junior Delivery Manager to help us achieve this by ensuring we deliver great value software, on time and to budget.

Reporting to the Head of Delivery, you’ll work closely with Development and QA Leads to take delivery ownership of the requirements set out by the Product Managers. You’ll lead a cross-functional team of engineers supporting the team in the adoption of agile practices, planning software projects and overall making everything run smoothly.

Role Location

This role can be based remotely from home, and we are therefore open to candidates based across the UK.

Job Description

Although this isn’t a line management role you will be responsible for the team management of one or more Agile software teams.

We’re looking for someone who understands how engineering works. You’ll have either come from a development / engineering background or have strong experience of leading highly technical teams.

You will be responsible for fostering a great culture by being a strong role model and demonstrating great people leadership. You must have a continuous improvement mindset and be constantly looking for opportunities for improvement.

You’ll assist us in recruiting and maintaining the best talent in the industry by assessing CVs, assisting with interviews and supporting your team members with career progression.

Qualifications

• A working knowledge of Agile methodologies.
• Excellent influencing and negotiating skills.
• You are comfortable working with stakeholders to resolve problems as they emerge and ensure successful project outcomes.
• A confident and articulate communicator capable of inspiring strong collaboration within an organisation and between teams.
• Confident at managing multiple projects and deadlines simultaneously.
• A self-starter with a can-do, will-do attitude
• Obsessed with the customer and deepening customer loyalty
• Previous experience of delivering software projects using Agile methodologies would be beneficial.

We are offering a competitive salary and benefits including:

• 25 days holiday per year when you join. After three, five and ten years service with Reach, you'll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
• Giving back day - an additional days leave each year to support a cause close to your heart
• Enhanced family leave - including maternity, paternity and adoption - and you'll be eligible after just six months employment
• As one of the UKs top 50 Inclusive Employers everyone's invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
• Wellbeing support - including a 24/7 assistance programme for you and your nearest and dearest,
• Awesome career opportunities - you'll have support from your line manager and a range of learning & development programmes
• member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels
• Help saving for your retirement - join our pension scheme and well match contributions up to 6%

We at Legal Data Ltd are currently on the lookout for an experienced financial specialist. As a founder’s associate, you would work closely with founders to build the foundations of the core business of our financial department and conduct the main financial activities.

Job responsibilities:

Develop and implement financial strategies that further our long-term goals and objectives.

Work alongside other team members to ensure alignment with financial and operational goals and put into practice the necessary operational processes to improve efficiency and scalability.

Conduct financial operations, including budgeting, forecasting, modelling, reporting and preparation of financial statements for internal and audit purposes.

All other matters related to month-end reporting, bookkeeping and financial management.

Conduct market research to identify and analyze global and European LegalTech trends and opportunities for growth.

Assist with fundraising activities, including proactive outreach to angel and institutional investors and building of meaningful connections to broaden our investor network.

Formation of persuasive and data-driven pitch decks and other investment materials for our potential and existing investors.

Prepare agendas, presentations and minutes for our board and company-wide meetings.

Desired qualifications:

Educational background: Graduated with a master’s degree from a top university with a specialization in finance, accounting, economics or a related field.

Prior work experience: 3-5 years in financial/accounting divisions of investment funds, Big-4 accounting firms or startups in the UK.

Strong analytical skills with experience in financial analysis, and valuation methodologies relevant specifically for the UK market and a demonstrated ability to work with large datasets and financial models.

Understanding of the trends, industry dynamics and emerging technologies within the LegalTech environment in the UK and worldwide and a clear interest in technology and entrepreneurship.

Familiarity with the UK and European venture capital landscape.

Excellent interpersonal skills and networking abilities to identify and build rapport with potential investors.

Ability to learn fast and a keen eye on the evolving financial and administrative needs of a growing startup.

Prior experience in investor relations and managing investor communications is a plus.

Professional certifications – ACA, ACCA and CIMA would be an added advantage.

We’re now looking for a Business Development Manager to join our ambitious team.

Your responsibilities will be:

• Hit or exceed a monthly quota of qualified meetings with clients and revenue conversion;
• Visit field events and go on business trips during probation period. This job implies regular business trips around countries where finance and fintech field develop rapidly;
• Collect market data before and during customer outreach to understand prospective customer needs and effectively communicate those needs;
• Focus on new clients and sales. Establish cooperation with the client, prepare reports, close the deals;
• Ensure that all clients are handled to the highest standards and everything is known about their corporate PR, marketing communications and digital requirements throughout the year;
• Configure CRM system, enter and lead information about clients and sales closings;
• Provide regular (weekly, monthly and ad hoc) feedback of sales activities to the Founder.

What we’re expecting from you:

• 2+ years experience working with clients in financial and public relations sectors, advertising and/or media sales would be an advantage;
• 1+ years’ experience making outbound calls (experience in a Sales Development or Business Development role), pursuing leads and moving them through the sales cycle;
• We expect proactive and independent position. We want a brave person who knows how to deal with sales and how to manage sales in the company. We expect you to hire and upbring team of sales in the future;
• We expect this person to learn fast, to have thirst for knowledge, to participate in field webinars or coach sessions together with the team;
• A solid track record of consistently delivering or exceeding sales targets and other relevant KPIs;
• The ability to understand the challenges our clients face, and clearly articulate company value proposition and use cases;
• Someone able to be confident running high volume pipelines in dynamic, quick moving, and rapidly changing environments;
• Excellent interpersonal and communication skills, mature and engaging personalities;
• High level of self-motivation, growth mindset and accountability. Ability to work both independently and as a team in a fast-paced working environment.

We offer:

• Competitive compensation and benefits packages;
• Opportunity to work in our offices around the world;
• Work in economically sustainable company;
• Opportunity of becoming a Head of Sales of the remote sales team;
• Supportive C-level managers, who are eager to help you deal with obstacles;
• A tight team with opportunities to work with and form relationships with all levels of leadership within the business;
• A culture focused on training and learning — coach sessions with the team, sessions with experts in the field, ongoing global trainings, lunch and learns, etc.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

You are someone who wants to make an impact. You are passionate about solving customer problems and have a burgeoning set of skills around machine learning, software engineering and data science with which to do so. You want to apply those skills on a problem that leaves the world in a better place.

You are humble and want to learn! This is one of your first jobs - maybe your actual first job - and you know that there’s a ton of skills to build and knowledge to grow and you want to do so as fast as possible. You ask questions. You take notes. You have an active and curious approach to your work and as a result you grow faster than the average person.

We are a scrappy team: we are building a new product from scratch - this means you should be comfortable with a level of uncertainty beyond what you’d find at a more mature company or even a more mature team at Abnormal. Not every project will come with a well defined PRD - that’s expected and we expect this engineer to go dig in and figure out what to do. This also means occasionally we’ll ask you to do things that may not strictly fit the role of a “machine learning engineer” - it might mean jumping on a customer call, or digging in to help fix a frontend bug.

We are also not only a remote team, but a very distributed team, as such you will need to have excellent communication skills across both verbal and written mediums. You will need to be just as comfortable on a zoom call as writing a 1 pager project proposal to be shared across the team for technical feedback.

In this job, you will bring these skills

Skills/Experience - Required:

• Excellent Software Engineering skills
• Strong computer science fundamentals
• Fluent with Python and machine learning libraries like numpy and scikit-learn
• Familiarity with using data processing frameworks like Pandas and Spark
• Systematic approach to debug both data and system issues with ML models or heuristics
• Writing code that is easily testable and understood by other engineers
• Machine learning academic background (Bachelor's degree in Computer Science or related fields)
• Hands on experience training and tuning models
• 1+ years of experience or 2+ internships to develop these skills in a production environment
• Interest in security and stopping bad actors

Skills - Nice to have:

• Experience with tuning a machine learning system in a production setting  
• Master’s in Computer Science or related field
• Experience working in a startup environment
• Familiarity with LLMs

This position is not:

• A role focused on optimizing existing machine learning models
• A research-oriented role that's two-steps removed from the product or customer
• A statistics/data science meets ML role

As a Machine Learning Engineer on the ATO team, you will:

• Design and implement systems that combine rules, models, feature engineering, and business and product inputs into an ATO detection product, with guidance from senior engineers
• Build attack detection systems capable of highlighting rare, suspicious activity (one in a million) with 95%+ precision & <1 minute latency on the event stream
• Understand the nature of attacks and design features to calibrate behavior across our customers from multiple industries, with different usage patterns to provide consistent performance
• Write code with testability, readability, edge cases, and errors in mind, such as feature drifts between online/offline data.
• Contribute in other areas of the stack: building and debugging data pipelines, or presenting results back to customers in our tools when the occasion arises
• Participate in building a world-class detection engine across all layers - data quality, feature engineering, model development, experimentation and operation
• Work with infrastructure & systems engineers to develop the right feature aggregates to feed into the detection system
• Create a magical work environment with colleagues and memorable interview process for candidates

Jobbatical is looking for Immigration Lawyer/Global Mobility Expert who navigates very well in the UK immigration law.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country – immigration – ridiculously easy.

Job Description

• Assist and manage relocation cases, including designing relocation process, preparing immigration related documentation, arranging consultants to accompany in-person immigration appointments, communicating with partners, clients, talents, Embassies and Government institutions
• Provide relocation related consultations for clients and talents
• Build and maintain relocation processes, workflows and guidelines
• Assist and manage  immigration and relocation-related projects
• Manage the settle-in services (including partnerships and contractors)
• Support your colleagues with immigration-related information preparations
• Participate in sales meetings/conferences/meetings as needed

Qualifications

• At least OISC Level 1 accredited & currently regulated
• Experience in both personal and corporate UK immigration
• Expert in Sponsor Licence applications (both Skilled Worker & Global Business Mobility routes)
• Experience in managing Sponsor Management System as a Level 1 user
• Expert in Skilled Worker & Senior/Specialist worker visa routes
• Previous enterprise client experience preferred.Independent, knows how to prioritize & focus
• Natural ability to connect with foreign talent and empathize with their struggles
• Good attention to detail
• Ability to learn quickly
• Can do attitude (hands-on), proactive approach
• Experience in a client-facing or talents’ facing position, e.g. HR
• Project Management Skills

Our offer to you includes:

• Great compensation package with company options
• Possibility to work with passionate professionals
• International challenges that grow your knowledge and skills
• Extra working days as annual holiday days
• Any hardware necessary: Mac, headphones, etc
• Flexible Work. Work from home or office
• Annual offsite and other fun events

As our Product Researcher, you will support and manage research efforts within a small, but growing product team that will report to the Global Product Research Manager.

The right candidate will be a user advocate who is passionate about bringing the user’s perspective to the forefront of our product development process through sound research and solid knowledge of user-centered design practices. This role will require practical execution of research in both primary and support roles, and success will be measured by advocating for users and ensuring that user needs are at the forefront of discussions and decisions made for our products and services.

You will be responsible for a broad range of research needs, from longitudinal and market research to experimentation, from formative to evaluative, and may involve both quantitative (key skill) and qualitative research. We are looking for a candidate with strong skills in quantitative and mixed methods, product-focused studies, usability evaluation, contextual inquiry, surveys, interviews, and card sorts, as well as working and negotiating with outside vendors when necessary.

The right candidate will be an excellent communicator, both a tactical and strategic thinker, informed about UI design and the user-centered design process, experienced with social platforms, comfortable in a fast-moving organization, passionate about collaboration, and focused on bringing the best digital and service experiences to our clients and consumers, globally.

Responsibilities

• Support and manage research efforts for a product team.
• Collaborate with product and development teams to identify research topics.
• Develop studies that address both user behavior and attitudes.
• Strong working with data to form hypothesis and experienced in quantitative methods e.g. surveys, unmoderated testing sessions
• Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
• Conduct heuristic evaluations of products, services, and processes.
• Work cross-functionally with design, product management, content strategy, engineering, and marketing.
• Partner with engineers, analysts, and other R&amp;D roles to create and share research.
• Communicate results and illustrate suggestions in compelling and creative ways.

Qualifications

• Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
• Passionate about and experienced with executing hands-on, primary research.
• 3+ years of experience in applied product research highly desired.
• Experience with survey research (questionnaire design, sampling, analysis).
• Experience conducting cross-cultural research.
• Experience with user research related to accessibility preferred.
• Ability to ask, as well as answer, meaningful and impactful questions.
• Able to lead the set-up and management of project logistics.
• Information Architecture background is a plus..

The Revenue Operations Manager will be a high-impact role on the Revenue Operations team supporting our EMEA sales organization to scale with data, analytics, and technology. You will support the VP of Sales in EMEA  and be their trusted partner in managing objectives, strategy, tactics, and implementing processes that scale across the organization. You will also be responsible for providing Deal Desk support for the entire EMEA sales staff by building proposals, reviewing and processing deals, and reporting on bookings. Our overall objective is to drive pipeline generation, accelerate deal velocity, and enable our sales team to continue providing value to our customers in the most efficient way possible.

As a Revenue Operations Manager at Starburst you will:

• Provide Deal Desk support to the EMEA sales organization, including quote to cash support, quote generation, and order processing
• Create and provision private offers through Amazon Web Services, Azure, or Google Cloud Platform Marketplaces
• Process and ensure timely customer license fulfillment
• Own EMEA sales measurement, reporting, and analysis that includes sales data management, sales activity tracking, pipeline and opportunity reporting & analysis, and operational reporting and dashboards
• Complete ad-hoc Revenue Operations projects and analysis as required
• Manage renewal opportunities and ensure accurate retention forecasting
• Partner with various organizations across the company including Sales, Product, Marketing, Legal and Finance to drive process improvements
• Enable and drive change management as new tools and systems are launched and operationalized
• Resolve EMEA RevOps related sales support tickets

Some of the things we look for:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven work experience in Revenue Operations, Sales Operations or other relevant experience
• Experience steering organizations through rapid growth
• Positive mentality and desire to collaborate with others, are team-oriented, and comfortable managing cross-functional projects
• Someone that thrives in a startup environment, where you’re comfortable navigating conflicting priorities and managing ambiguity in a fast-paced setting
• Professional writing and communication skills for both customer and executive audiences

Where could this role be based?

• London

Our Enterprise Account Executives are a growing team of collaborative and driven sales leaders who have successfully sold a SaaS product to VP and C-level executives of enterprise companies. Our average ARR is in the multiple tens of thousands of dollars. We're looking to expand our small but growing organization with teammates who are intellectually curious, willing to embrace challenges, all while keeping our company values of Humility, Trust, Growth Mindset, and Balance top of mind. This role will be reporting to the Manager of Enterprise Sales.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Experience selling SaaS to executive level decision makers ideally within marketing,
• Closing deals between a threshold of 300k - 500k+ ARR
• Team players who are willing to constantly adapt and thrive in a dynamic environment
• As this is an outside sales role, typically employees are expected to be travelling or working outside of the office.

We are looking for people who/Bonus Points:

• Familiarity with enterprise email marketing and/or marketing automation solutions
• Closing deals over longer sales cycles in the $500k+ ARR range
• Experience with sales hacking tools and techniques
• Basic Computer Science knowledge (helpful, but not necessary)

Perks & Benefits:

• Competitive salary, meaningful equity, & pension
• Comprehensive Private Medical Insurance
• Balance Day (First Friday off every month)
• Paid parental leave
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Complete laptop workstation

As a Sales Engineer you will cooperate closely with our Sales Executives to pursue and close opportunities. You are the technical expert in the relationship with international customers during the sales process, including service offerings, solution design and implementation. You are the interface between our internal teams to ensure that high quality is delivered, and success criteria are met.

Your first 3 months at Open Systems

• Get to know the Sales Engineering team and the Sales Executives you closely work with
• Familiarize yourself with Open Systems SASE and SSE service offerings through internal training and self-learning
  
• Engage in discovery calls and early stage opportunities together with an experienced SE for hands-on learning
• Understand the Open Systems value proposition and use it to challenge prospects and open up opportunities
• Visit Zurich during your onboarding and after to meet your team and cross functional partners

Your key responsibilities

• Understand customer needs and technical requirements to design SASE and SSE solutions
• Presentation of Open Systems services, including live demos
• Lead technical workshops and architecture sessions
• Complete RFP responses and actively participate in RFP defense meetings along with the Sales team.
• Design and execution of proof-of-concept solutions
• Identify and address technical challenges and objections during the sales cycle
• Handover of new customers to account management and delivery teams
• Work closely with the product team, providing customer insights to shape future product development.
  

Your skills & experience

You have a university degree in Computer Science or a related field and enjoy the combination of technology and communication skills. You are highly motivated to learn new skills and expand your existing theoretical and practical knowledge in training programs offered by internal domain experts and team colleagues, and ideally you bring some of the following skills to the table:‍

• Proven experience as a Sales Engineer or in a similar technical sales role, with a focus on networking and security solutions
• Deep knowledge of core network and security technologies such as firewall, SD-WAN, VPN, secure web gateway, ZTNA CASB, IDS/IPS
• Familiarity with SASE and SSE technologies and their application in real-world scenarios.
• Experience in the field of security for OT/IIoT a plus
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Positive and service-oriented personality
• Willingness to travel
• Fluent in both English and German

‍‍What We Offer

Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career. 

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

___

Open Systems is growing and so will you: Apart from on-the-job experience, you will have the chance to complete the Mission Control Engineer Certification to support our Operations team once a week.

Come as you are!  We are looking for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

• Aiding the qualification of opportunities to ensure best use of resource
• Communication of the bid process to all members of the bid team
• Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
• Development of a response structure and the allocation of responsibilities and timescales
• Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
• Co-ordination of responses to customer queries
• Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
• Adherence to the Bid Review process
• Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
• Maintaining & Developing “boiler plate” content
• Aiding in maintenance of Bid Log
• Aiding in the provision of document production facilities on nominated sites

What do we need from you?

• Bid Management Experience
• Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
• Marketing Communications experience
• Customer facing experience
• Experience dealing with Senior Management & Director level staff
• Commercially aware and knowledge of a variety of commercial deal structures
• Ability to lead/ control conversation
• Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.  You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.  

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

• 8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
• Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
• Previous experience with Internet and networking technologies and products, including email security products
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

• Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
• With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
• Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

• Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
• Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

• Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
• Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
• Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

• Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

• Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
• Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Reaction Engines is looking for high calibre junior engineers or recent graduates to join our growing team of Systems & Test Engineers. You will support Systems Engineering and/or test related activities (e.g., requirements management, V&V, system design, build & integration plans, test procedures, commissioning and testing etc.) throughout the lifecycle of Reaction Engines’ products. They will also be required to contribute to the development of related tools, methods, and processes to improve our company-wide capability.

These roles are dynamic and fast paced, providing each team member with the opportunity to contribute across a range of projects. You will need to be able to integrate with the project and function teams and across the company, whilst also being confident enough to work independently.

This opportunity would suit a junior engineer or recent graduate looking for an entry level role. You will develop your knowledge and skills as a broad and multi-disciplinary engineer, whilst working on innovative and stimulating technology projects.

To be successful you'll need:

• Qualified to degree level (in a STEM subject) or equivalent engineering experience (experience from different industries will be considered)
• Experience in design, development and testing of unique systems
• Experience in leading product or technology development projects
• Demonstrable approach to interdisciplinary problem solving and design trade-offs (systems thinking)
• Strong practical mind-set and abilities
• Delivered presentations of technical work to reviewers
• Creative, adaptable, innovative and can think outside the box
• The ability to work as part of a team

Reaction Engines is committed to fairness and inclusivity. Research tells us that applicants tend to only apply when they feel they meet 100% of the criteria. If you believe you have what it takes and this role excites you, but you don’t align perfectly with the criteria listed, we encourage you to still apply. We’d love to have a discussion!

What we offer you

We have some fantastic benefits that sit alongside a great salary

• Dynamic Hybrid Working (where your time is split between working from home and in the office)
• 9 day Fortnight work pattern (every other Friday off)
• Generous holiday entitlement (196 hours a year, increasing to 210 hours after 2 years service - plus bank holidays, plus every other Friday off!) - full time allowance
• Company Share Option Plan
• Annual Bonus Scheme
• Subsidised childcare at Culham Nursery
• Life assurance (3x annual salary)
• Family friendly policies
• Long Service Awards
• Cycle to work scheme
• Employer matching pension up to 5%
• Employee Assistance Programme (EAP)
• Employee recognition (STAR Awards)
• Annual Professional Membership
• Health and wellbeing discounts & wellbeing challenges via our EAP

As a key member of the Global Customer Success team on Unilever, the primary role of the Insight consultant is to deliver analytical value to the Unilever Home Care Business Groupas part of the client’s NielsenIQ partnership. He/she will partner with the Unilever Home Care Global Business Analytics team in defining and delivering against the strategic insight agenda for Unilever Home Care, acting as a consultant, a problem solver and the voice of NielsenIQ at our client.

Responsibilities

Key responsibility is to drive client satisfaction and build collaborative relationships with key stakeholders via analytical strategic projects. Specific responsibilities include:

• Leveraging NielsenIQ and Unilever tools across both retail measurement, and GII (Global Innovation Incrementality) and other data sets in order to deliver impactful and insightful analysis aligned to client business issues
• Deliver value on analytic briefs and manage successful deliverables
• Identify and help drive sales opportunities by liaising with experts across the breadth of the NielsenIQ consulting teams, and helping to design customized solutions when appropriate
• Working consultatively and creatively with both client and NielsenIQ teams. Act as the NielsenIQ expert and challenge clients in their thinking and offering solutions and recommendations
• Some occasional business travel is required, to attend in person key client meetings and workshops
• Working as a key member of the Unilever Global Customer success Analytics team, you will help mentor and coach junior team members, collaborate as a group to drive both the client and the NielsenIQ agenda and will contribute to the team environment that ensures that the team continues to be a great place to work and that others view as an aspirational team to join
• Participate in the broader client success community across our largest clients, helping to drive thought leadership and best practices across teams working on some of the biggest household names in consumer goods

About you

You’re confident in handling big data sets and can use it to tell compelling stories. You’re not afraid to offer opinions and recommendations and to challenge perceived thinking, knowing that you have the data and research to back you up

You can think both high-level and big picture about global and regional trends but have the ability to understand how those influence shopper and consumer behaviours in individual categories and countries. Change and progress excites you. Curiosity, communication, and critical thinking drive your work. You’re equally confident working collaboratively as you are independent and can manage your own workload and projects.

Qualifications

• College or University Degree
• 3+ years of experience in an FMCG analytics environment, carrying out data analytics
• Strong communications skills, with the ability to work, write and speak in fluent English
• Highly proficient in Microsoft Office, and experience or knowledge of key BI tools an advantage
• Confident and engaging personality. You embrace diversity, and can make and build connections with people with a wide range of backgrounds, experiences and personalities and located across the globe
• Recent experience on data analysis and client management/servicing with commercial acumen to deal with key day-to-day stakeholders
• Ability to proactively understand clients and identify opportunities for building strategic partnerships, and/or projects for other business units within NielsenIQ

Location

Unilever headquarters are in Blackfriars, London, so we’re ideally looking for someone based in London or Oxford, UK. However, a significant percentage of work is remote, so flexibility on location is an option for the right candidate, although if not based in the UK, access to good transport hubs would be an advantage.

SamCart’s Innovation Team is looking for a stellar Graphic Designer to help expand our design options for our customers. In this role you will be responsible for designing engaging, beautiful templates and functional, elegant pleasing layouts that take into consideration the goals and objectives for the types of content our customers create.

We are on a constant mission to add more design and styling to Dropdeck to give our customers the variety they need to create individual pieces of content. We do the heavy design lifting so our customers can spend less time worrying about design and more time focusing on growing their business.

Responsibilities

• Design on-brand creative design elements for a variety of uses including content such as presentations, e-books, social media assets and other popular formats
• Execute on all visual design stages from concept to hand-off, working with leadership, project managers, outside agencies, and video and content experts
• Work cross-functionally to deliver designs that are creative, useful, and align with technical and brand standards
• Conceptualize original template design ideas that bring simplicity and user friendliness to overcome complex roadblocks
• Stay up-to-date with the latest design trends, techniques, and technologies
• Establish and promote design guidelines, best practices and standards
• Ability to work with and collaborate with our product, engineering, and marketing teams

Qualifications

• Proven experience in a professional digital design role
• A portfolio of previous digital design work to showcase experience, creativity, and success of projects
• Expert knowledge of design software programs such as PhotoShop, Adobe Creative Suite (specifically, Illustrator), Figma, Canva and a solid understanding of web formats (SVG)
• Solid experience in creating wireframes, storyboards, user flows, and process flows
• Ability to solve problems creatively and effectively
• Proficiency in HTML, CSS highly desirable
• Must have excellent time management and communication skills
• Experience or interest in product design is also a plus

This is what you’ll love about SamCart

Our co-founders always say “Their success is our success” and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.

• Each team has one offsite Hub Week per quarter to collaborate with team members (and others!) and plan for the upcoming quarter.
• Diversity adds value to everything we do - We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
• We have unlimited PTO (unlimited paid holidays) with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
• Private health, dental, and vision Insurance premiums are covered by SamCart for you and your dependents.
• Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
• Self-Care is important, which is why we offer a monthly credit to spend on things like travel, massages, event tickets, subscription boxes, etc.

‍

Depop is hiring a mid-level iOS engineer to join our iOS Platform team. This team focuses on constructing the fundamental layers and core components of the Depop app, setting a solid foundation for its functionality and seamless user experience. You will be contributing to the iOS project in Swift alongside a Staff and two Senior iOS engineers, leveraging our Mobile Continuous Integration pipeline, with Unit and Integration testing built in, to iterate on our iOS application to serve our millions of users. You will work in a small team that is supported by a much wider community of Depop iOS developers, insights teams, product managers and platform engineers.

We’re open for this role to be based remotely from anywhere in the UK, or on a hybrid basis within our London HQ or Manchester office!

Want to find out more about Depop & our engineering team? Take a look at our blog! We write about technology, people and smart engineering - https://engineering.depop.com/

Qualifications

• Collaborate with product teams to deliver weekly features and updates, providing support and fostering strong teamwork.
• Design and develop iOS applications that facilitate code writing, testing, and execution.
• Ensure applications exhibit high performance and responsiveness.
• Implement effective monitoring and observability practices to maintain application health.
• Contribute to maintaining code base quality, organisation, and automation.
• Oversee infrastructure and CI/CD operations for smooth development and deployment processes.
• Work closely with android/web, backend teams, QA and product management to ensure that new features are implemented efficiently and effectively.
• Optimise and refactor code by leveraging the latest features of the iOS framework.
• Communicate any engineering challenges faced when supporting a wide range of devices.

Requirements

• Commercial experience using Swift or Objective-C, with real exposure to different platforms and OS versions.
• Experience working within a Mobile Continuous Integration framework.
• Experience with Unit (XCTest) and Integration Testing.
• Experience in consuming a RESTful API.

Desirable:

• Experience with the VIPER architecture.
• Experience using SwiftUI.
• Experience with A/B testing and solving complex experiments.

The Role:‍

This is a unique opportunity to work side-by-side with a leading sales team and an extremely approachable and knowledgeable senior management team. ForgeRock is currently hiring for an Enterprise Sales Development Representative (SDR) for its Bristol office to initiate sales cycles for our team. This position is responsible for feeding the sales pipeline by identifying and developing new sales leads to pass on to ForgeRock's sales organization. This is accomplished through sourcing, contacting, educating and qualifying new prospects via phone and email to create sales ready opportunities. In conjunction with inbound marketing leads, the Sales Development team qualifies and sets up initial discovery calls for the sales team within their territory via outbound efforts. Consistently meeting or exceeding goals around pipeline and revenue growth will ultimately measure your success. The SDR position will give you back what you put into it.‍

Responsibilities:

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis
• Know what it takes to meet or exceed your goals and maintain the momentum to do so
• Perform research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools
• Learn how to navigate through an organization to get what you need
• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives
• Leverage any opportunity you can to learn the market and the business
• Work with mentors to set goals for yourself to gain consideration for promotion
• Additional responsibilities may include advance communications, or in person / virtual participation at events
• Understand and live by the ForgeRock values
• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Required Skills & Qualifications:

• Fluent in written and spoken English as well as at least one of the following languages: German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish
• Self-starter mentality with a well-developed interpersonal, decision-making, and organizational skills
• Confident engaging in conversations with new prospects over the phone
• The ability to not take NO as an answer
• Exceptional communication and social media skills are necessary to create multiple access points into the market and prospect accounts
• Ability to acquire and maintain knowledge of the IAM market and ForgeRock’s solutions
• Previous experience managing a prospects and pipeline via CRM preferred
• Previous SaaS sales experience is a plus
• Bachelor’s degree or equivalent preferred but not required

The Role:

BeyondTrust is a leader in Privileged Access Management, our solutions protect global companies from the growing cyber threat.

We're currently seeking a Legal Counsel who will play an integral data privacy role for the legal team. This is a great opportunity for a junior candidate with 1-2 years of post-qualification to fast-track their career working closely with the Sales, Go to Market, Procurement, and other teams to identify and manage legal risk relating to the transactional aspects of collection and processing of personal data in a B2B SaaS based environment.

This is a predominantly transactional role and requires strong analytical skills, attention to detail and communications skills; excellent interpersonal and prioritization capabilities; a commercially focused mindset; and an aptitude for providing pragmatic solutions.

The ideal candidate will have experience working in-house within a global commercial environment and a thorough understanding of the key provisions of cloud/SaaS agreements to be able to independently negotiate with customers and vendors to complete contracts in a timely manner.

What You'll Do:

• Negotiate and draft customer and vendor-facing data processing agreements (DPAs) and Standard Contractual Clauses (SCCs).
• Repaper existing commercial agreements, including locating in—scope contracts and drafting amendments to align with new privacy requirements.
• Provide support in handling customer-facing transfer impact assessments and data subject requests.
• The majority of your work will be data privacy focused. The remainder of your time will be spent providing legal support to other areas of the business as needed (necessary training will be provided).

What You'll Bring:

• A qualified solicitor or barrister with a valid practicing certificate.
• 1-2 years of post-qualification experience in data privacy law ideally in the technology, SaaS or Cloud sectors.
• Commercially focused with solid background in commercial contracts and privacy legislation, DPAs & understanding of SCCs.
• Strong understanding of EU/UK privacy regulations including GDPR is essential.
• Knowledge of US privacy issues is preferred.
• Organized, detail-oriented, and able to work under pressure to meet deadlines.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to translate complex legal issues to a wide range of colleagues.
• Excellent analytical, judgement and decision-making skills.
• Team player with excellent negotiation, writing and communication skills.
• A team player with a positive attitude and sense of humor.

If you have a passion for data privacy and a drive to progress your career to the next level, then we encourage you to apply for this exciting opportunity. Join BeyondTrust’s legal team and help protect our clients' identities and secure a work-from-anywhere world.

Benefits & Perks:

Put your wellbeing first with our amazing benefits package:

• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity