Relocate to 🇨🇦 Canada

We are searching for an additional Sales Manager to join our team on a full-time basis.  This is a fully remote position and the successful individual could be based anywhere in Canada. You will lead a team of  Account Executives and will be in charge of hitting revenue targets, hiring, training, and maintaining closing rates across the team. You will also be responsible for organizing sales documents, quarterly planning, and reviewing demos/calls on a consistent basis.

Responsibilities:

• Ensuring monthly and quarterly revenue targets are hit
• Submitting weekly performance reports to the Leadership Team
• Ongoing demo reviews with Account Executives
• Leading training sessions across the sales and project management teams
• Hiring and training new Account Executives
• Helping out with sales operations by helping Account Executives get access to demo materials and web applications
• Ensuring team-wide CRM activities are up to date
• Working with the project management team to roll out new packages and upsells
• Other duties as assigned

Qualifications:

• A minimum of 5 years’ experience in a similar role with strong negotiation skills
• A track record of sustained performance hitting and exceeding revenue targets
• A past record of being coachable as an individual contributor
• A strong understanding of Wishpond's outbound sales process
• A degree or diploma that contributes to the organization or role is considered an asset
• Must be very detail-oriented, creative, and have a passion for helping others achieve their goals
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Must be technical, and analytical, and have the ability to manage complex projects seamlessly
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset
• Willing to participate in ongoing education and training for the role
  

Work environment / Background verification:

• Certain roles will be required to utilize and or download company-approved software.
• The successful candidate is expected to work in either Pacific (PT) or Eastern (ET) Time Zones
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal records, and credit checks.
• Once hired, the successful candidate must provide a copy of valid governmental photo ID and proof of residential address as part of their onboarding process
  

Great reasons to apply for this role:

• Fully remote position allowing you to work from your home anywhere in Canada !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more !

We are searching for an Account Executive to join our team on a full-time basis.  This is a fully remote position, and the successful individual could be based anywhere in Canada. You will work with an amazing remote team servicing and building relationships with clients based in the US and Canada. In collaboration with the Sales team and all departments, the Account Executive is responsible for the success of Wishpond Technologies Ltd.

Responsibilities:

• Introduce Wishpond’s solutions to business owners in your assigned territory and take full accountability for managing all phases of the sales cycle from prospecting, discovery, and demo to close
• Work closely with the marketing, partner success, and account management departments to learn about the product and the value we offer to existing and prospective clients
• Build a pipeline through successful outbound calls, email communications, and events.
• Meeting and exceeding sales quotas and metrics
• Proactively and diligently maintain up-to-date knowledge of marketing initiatives and leverage them in all sales cycle opportunities
• Act as the evangelist of not only Wishpond products and services but also of the overall brand and reputation of the Company
• Maintain credible, trusted relationships with all internal and external stakeholders, prospective and existing customers
• Working collaboratively with account management to ensure the successful onboarding of new customers
• Weekly accountability for reporting activities, opportunity development and forecasting, data updates, and accuracy in the CRM system
• Other duties as assigned
  

Qualifications:

• 3+ years of sales experience, preferably within marketing and a SaaS-oriented operation
• Strong track record of meeting sales objectives such as quota and productivity requirements
• Understanding of digital marketing industry is an asset; and if you have used our product that’s even better!
• Strong relationship-management skills
• A degree or diploma that contributes to the organization or role is considered an asset
• Must be detail-oriented, creative and have a passion for helping others achieve their goals
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Must be technical, analytical, and have the ability to manage complex projects seamlessly
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset
• Willing to participate in ongoing education and training for the role
  

Work environment:

• This is a 100% remote position, and the individual could be based anywhere in Canada
• The individual must be prepared to work standard business hours based on either PST or EST
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks
• Once hired, the successful candidate must provide a valid government-issued photo ID, proof of SIN and proof of residential address as part of their onboarding process
  

Great reasons to join our team:

• Fully remote position allowing you to work from your home anywhere in Canada!
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more!

As a platform PM, your main responsibility will be to build components that will broadly facilitate new product development efforts. You’ll also invest in novel capabilities to open up new product opportunities.

At the heart of the platform is a sophisticated data layer, crafted to map out each buyer's individual journey in order to garner valuable insights and fuel intelligent automation, ensuring that every engagement is personalized and effective. Evolving this key aspect of the Qualified platform will be your focus. You’ll build new data-driven capabilities that will help power all of our products, as well as customer-facing features that will surface powerful and actionable insights to our users.

In the complex and dynamic realm of B2B pipeline generation, leveraging data intelligently and effectively is crucial for go-to-market teams. Your expertise and contributions will have a profound impact on the success of our product and, ultimately, our customers.

Key Responsibilities

• Lead the development and execution of our data strategy, ensuring it aligns with the overall product vision
• Collaborate with engineering, design and other PMs to define and implement data capabilities to support product innovation
• Drive the integration of new data sources and the refinement of existing datasets to help enhance product functionality
• Develop and monitor KPIs to measure the effectiveness of data initiatives
• Stay abreast of industry trends and emerging technologies in data management and analytics, and recommend innovative solutions to maintain our competitive edge

Qualifications

• Bachelors or masters degree in computer science, data science or a related field
• 5+ years experience with a minimum of 2+ years experience in product management
• Strong understanding of data infrastructure, database technologies, and data analysis techniques
• Proven track record in managing and delivering complex data projects
• Strong communication and leadership skills, with the ability to work cross-functionally and influence stakeholders at all levels
• Experience with Agile/Scrum methodologies

This internship opportunity is for the summer of 2024, the duration of the internship will be June through August.

Responsibilities:

• Support the development and execution of business development strategies and initiatives
• Conduct market analysis and competitive research to identify opportunities for growth and differentiation
• Assist in preparing proposals, presentations, and other materials for client meetings and pitches
• Engage in prospecting activities
• Maintain accurate records of business development activities and track progress using Salesforce
• Provide administrative support to the business development team as needed

Requirements:

• Currently pursuing a bachelor's or master's degree in Business Administration, Marketing, or related field
• Strong communication and interpersonal skills, with the ability to build relationships and communicate effectively with diverse stakeholders
• Experience with Salesforce or willingness to learn and work in the platform
• Must be currently enrolled at a 4-year accredited university
• Entrepreneurial mindset and highly flexible
• Strong language proficiency in French and English

The Associate Director, Analytics Implementations will be a leader who inspires the processes related to implementing analytics for our customers and oversee a team of managers. The goal for this role is to ensure Cardinal Path is delivering high quality web analytics implementations and other analytics infrastructure; while developing a mentoring program for all members of the team.

Responsibilities:

• You will mentor a group of managers and encourage them to complete their team development responsibilities and consulting tasks
• You will work with their direct reports to define career development plans
• You will help managers deliver training programs for staff on performing analytics implementations
• You will help other team members define and refine our processes for performing analytics implementations
• You will deploy goals of improving quality of deliverables across projects
• You will participate in strategic planning and be a voice on the larger organizational expansion of the technical team
• You will educate client partners on best practices and proper management of digital analytics infrastructures and promote informed decisions
• You will evaluate our goals from multiple business teams and develop tracking/tagging strategies to allow individuals and teams to measure success
• You will consult with clients or their agencies on projects requiring web analytics platform selection, implementation, platform remediation, and dashboard development
• You will work with client development teams to install and configure web analytics services such as Google Analytics and Adobe Analytics
• You will provide best practice consulting services to clients in solving their web analytics platform strategy and technical needs
• You will partner with multiple teams within our client's organization to ensure that best practices in metrics are being exposed to our client management and core website decision makers
• You will work collaboratively across internal departments within Cardinal Path on projects that break down internal work silos
• You will contribute to Cardinal Path's overall business management and growth
• You will provide feedback and new ideas for Cardinal Path's innovations, team development, and client satisfaction
• You will report into the Director, Analytics Implementations
• You will contribute to our approach to diversity, equity and inclusion (DEI)

Qualifications:

• Bachelor's degree or equivalent
• Google Analytics Individual Qualification
• Knowledge of Tag Management Solutions such as Google Tag Manager, Adobe Launch, or Tealium iQ
• 8-10 years on-the-job experience implementing web analytics tools such as Google Analytics or Adobe Analytics with most recent experience leading a team
• Minimum 3 years experience with web development
• Experience with HTML and web protocols
• Advanced JavaScript skills
• Comfortable presenting findings and providing training on analytics tool usage
• Experienced with team development, conflict management and organic client growth

We are looking for a Product Lead, Partnerships (Senior and higher level) to join our talented team.

Responsibilities

• Partner Collaboration: Work closely with AAA priority partners to understand their core requirements and challenges.
• Product Expertise: Serve as an internal expert on our products, effectively bridging the gap between partner problems and our solutions.
• Feature Prioritization: Translate partner needs into Product Requirement Documents (PRDs), ensuring the development team is aligned on what features are most critical.
• Communication: Leverage exceptional communication skills to articulate ideas clearly and concisely to stakeholders at all levels including executives.
• Technical Acumen: Apply strong technical understanding, particularly in Generative AI and Game Development, to identify product opportunities.
• Product Execution: Oversee the overall success of Co-Development Proof of Concepts (POCs), ensuring goals are met and partners are satisfied.

Requirements

• Passion for AI, gaming and all things interactive.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in product management or technical account management, preferably in the gaming, AI or technology sectors.
• Proven ability to manage complex partner relationships and technical projects.
• Excellent communication and presentation skills, with experience presenting to executive-level audiences.

As an integral member of ServiceNow's GDM Analytics team, the Data Science & Analytics Intern will leverage analytics, data science, and business acumen to help organizational leaders make data-driven decisions.

This role will work with opportunity, contract, and usage data to help the organizations of Go-To-Market, Enablement, and Compliance get the most out of their people. This will involve creating predictive analytics solutions and standing up reporting capabilities for the Go-To-Market & Global Deal Management teams.

Typical questions you may be asked to answer will range from explicit reporting such as “What was the opportunity win rate of the Proposals team compared to the overall ServiceNow win rate?” and also more nuanced questions such as “Which customers would be the best fit for a certain product line?”

Job Responsibilities

The Data Science & Analytics Intern will be responsible for conducting ad-hoc analyses, dashboard creation, and predictive analytics.  This individual must possess high business acumen as well as a strong understanding of data and analytics to drive impactful business decisions.

Responsibilities include but are not limited to:

• Conduct ad-hoc analyses based on shifting business needs using SQL, Python, R, and/or Excel
• Build explainable machine learning models to answer complex business problems
• Regularly present to organizational leaders on the insights they uncover

• Create reporting capabilities using PowerBI and/or Tableau
• Take a proactive approach to analytics to suggest the next best steps based on initial insights
• Pull/combine various (sometimes disparate) datasets together accurately and efficiently
• Provide compelling data visualizations that drive business leaders towards data-driven decisions

Qualifications

• Currently enrolled in Analytics Masters program (or related field)  and on track to graduate between Dec 2024 - June 2025
• 1-2 years of analytics, data engineering, and/or data science experience
• Strong understanding of relational databases
• HANA or Snowflake experience is a plus
• Intermediate to Advanced SQL knowledge is a must
• Python or R proficiency is preferred
• PowerBI or Tableau experience is preferred
• Data Science, SaaS analytics, and subscription models experience is a plus
• Proactive attitude and approach to work
• Ability to effectively prioritize deliverables with high quality and on-time delivery
• Excellent verbal and written communication skills, problem-solving, presentation abilities, and strong business acumen

For positions in the Bay Area, we offer a hourly pay of $47.82, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

At OpenPhone, we are seeking a talented Senior iOS Engineer to join the Inbox squad, focusing on enhancing our users' ability to manage and prioritize messages and calls effectively. As a key contributor, you will play a pivotal part in the overall growth and direction of our iOS app, collaborating with a small but growing team of iOS engineers.

Some of the things you’ll do:

• Collaborate with the Inbox squad to develop features that empower users to better manage and prioritize their messages and calls.
• Implement pixel-perfect designs with intuitive interactions tailored to improve the user experience.
• Develop architectural components to ensure app reliability, testability, and offline functionality.
• Work closely with a dynamic team of iOS engineers, fostering a collaborative and innovative environment.

Technical Stack and Tools:

• We use Swift as the primary programming language.
• Leverage SwiftUI for new functionality while maintaining pre-existing UIKit.
• MVVMC architecture combined with the Command design pattern.
• Communication Tools: Linear & Slack
• Designs Tools: Zeplin & Figma

About you:

• You have a strong background in iOS development, with a focus on Swift and experience with RxSwift.
• Proven experience implementing beautiful designs and intuitive interactions that enhance the user experience.
• Familiarity with architectural patterns, such as MVVM, and the ability to implement components that ensure app reliability and testability.
• A passion for writing unit and UI automation tests to maintain high code quality.
• You thrive in a collaborative environment, working seamlessly with cross-functional teams to deliver features that delight users.
• Your curiosity and ambition drive you to stay updated on the latest industry trends and best practices.
• Excellent communication skills, with the ability to articulate ideas and collaborate effectively in a remote, asynchronous work setting.

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

As Senior Sales Enablement Manager, you are responsible for the development, delivery and execution of our enablement programs and initiatives for our go to market and partner-facing teams.  You will collaborate with key business functions to determine their enablement needs, define, develop and execute on the enablement strategies and analyze different areas that need enablement.

As an experienced enablement expert, you will drive onboarding plans, productivity improvements, learning development and training strategies for various roles within the embedded team, along with measuring and reporting consumption, effectiveness and impact to learning, information and tools.

What you'll be doing...

• Develop and execute a cohesive sales enablement strategy that aligns with overall business objectives and contributes to revenue growth
• Design and develop scalable onboarding and ongoing learning plans for Account Executives, Business Development Reps, Partner Success Managers and Solution Consultants with a focus on reduced ramp time from hire to productivity
• Define and implement metrics to measure the effectiveness of all enablement programs and impact on corporate goals
• Plan and execute on the annual Embedded Sales Kickoff with a vision to inspire, educate and celebrate
• Partner with the Visier Education team on certification programs to support the embedded team
• Drive adoption and execution of agreed upon best practices and learning systems
• Evaluate and implement tools and testing to granularly track learners of subject matter and deliver regular performance results to leadership

What you'll bring to the table...

• Proven experience in sales enablement, sales training, or sales operations within a B2B (business-to-business) environment
• A strong understanding of the sales environment, including sales processes, content, tools and training e.g.  Gong, Salesforce, Sales methodology (i.e. MEDDPICCC)
• Experience with developing and delivery of enablement and/or training content
• Strong business acumen with the ability to align enablement with the overall business strategy of the organization
• Experience in an instructional design/curriculum development role or similar
• Self-starter, with proven experience of working on program/projects with a geographically dispersed team
• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results

Most importantly, you share our values...

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

The base pay range for this position in Canada is $98,000 -$146,000 year + bonus.

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

We are seeking a highly motivated individual to serve as an Intern on our Intelligence team at Enverus. You will collaborate with a multidisciplinary team of engineers, financial analysts, and geologists to ensure data integrity, analyze trends and publish investment research for investment banks, private equity, hedge funds, institutional investors as well as energy companies. Examples of the research you could undertake include ESG benchmarking, Power & Renewables insight and Upstream & Midstream analysis. The ideal candidate demonstrates strong analytical and communication skills and excels in a fast paced, dynamic environment. This role is based out of our Calgary office. We look forward to welcoming the successful candidate for an 8-12-month term beginning in September 2024.

Performance Objectives

• Aggregate, clean and analyze large data sets to identify trends, characterize opportunities, value assets, value companies and analyze market activity using internal workflows built in Enverus Prism™.  
• Update, maintain and improve proprietary databases critical for formulating opinions on assets including well production data, ESG metrics and financial data.  
• Participate in conference calls with clients and prospects, leveraging or demonstrating Enverus Intelligence™ and Enverus Core™ solutions to help answer some of the most challenging questions facing the energy industry and energy investors today.
• Maintain specialized financial and forecasting models using SEC filings, investor documents, transcripts, press releases, and government and industry datasets.  

Competitive Candidate Profile

• Pursuing an undergraduate degree in Engineering, Finance, Accounting, Mathematics, or Actuarial Science, or a related field
• Previous co-op/internship experience
• Highly computer literate with advanced skills in Microsoft Excel and data analytic tools
• Has a can-do attitude along with a deep sense of curiosity
• Excellent interpersonal, organizational and communication skills, strong attention to detail, self-motivated with a strong work ethic

Flywire is seeking a Junior Product Manager - Education to join the team that leads the direction of our higher education flagship Student Financial Software (SFS). Flywire’s SFS product is our all-in-one student account portal rooted in deep integration into higher education student information systems. Being a B2B2C company working with higher education clients and payers, the role demands an understanding of both client and end user’s needs, an innovative problem solving approach, and a bias towards exceptional user experience. Collaboration, relationship-building, and communication are key aspects to being successful in this role.

Product Managers at Flywire like to win. You’ll be part of the team who is focused on identifying what a winning product looks like and how it will succeed in the market. In order to accomplish this, you will own the Education Billing & Payments portion of our Student Financial Software product and be responsible for supporting  an engineering team, supporting the creation of the roadmap, management of the feature backlog, and more.. What does this look like? You must …

• Be able to write detailed and clear feature requirements
• Collaborate with engineering to translate ideas into clear user stories, answer questions and collaborate on solutions, and validate that solutions meet customer needs
• Manage the feature backlog and work with various stakeholders to analyze and prioritize issues as they arise
• Help execute on the product roadmap and support roadmap planning and strategy with the Group Product Manager
• Gather inputs to define problems, create problem statements, and explore multiple solutions to the defined problem(s)
• Serve as a subject matter expert on SFS, helping ensure stakeholders and customers understand the system and use it effectively
• Work with documentation and technical writers to deliver product documentation and training materials

Here’s What We’re Looking For:

• 3-5 years of experience working within higher education student finance
• Experience with student finance systems such as Peoplesoft, Banner, or similar, including demonstrated ability to drive process improvements utilizing software
• Product / project management experience is a big plus
• Ability to compile and communicate key insights to offer recommendations and solutions
• A drive to think strategically, prioritize ruthlessly, and execute methodically with a data-driven approach to decision making
• A team player
• Obsessed with solving education market related problems
• Entrepreneurial spirit and ability to work in a fast pace environment
• Humble - You do what’s best for the company, no politics, no ego

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

The Customer Success team is the forefront of how we do this. You’ll be part of an all star team that is focused on working with their customers to help them realize the full value of their Auvik services. Internally you’ll partner with Marketing, Onboarding, Product, Sales and Support to ensure a smooth customer experience. With tool assistance and automation, you’ll manage upwards of 200 accounts of varying sizes. You’ll work to mitigate churn, and maximize growth by driving product adoption, introducing customers to additional product use cases, and engaging with customers to help them understand and advocate the value of the tool in their organizations.

What will I be doing?

This is a customer-facing role at a software company so you’ll be constantly drawing on both your people and technical skills. Every day, you will:

• Position yourself to our customers as a strategic advisor, helping our customers understand and communicate the business value of Auvik in their organizations
• Develop and deepen the account relationships you own
• Work with the team to meet revenue targets by growing customer spend. This is achieved by growing customer usage and by promoting the adoption of additional products
• Develop programs to ensure customers are using existing features to their full capacity and are aware of new developments / products
• Help customers work with their internal teams to adopt Auvik, from initial prospecting through IT operations
• Assess and document suggestions for new or improved product functionality, based on customer feedback, that our engineering team should implement

What are we looking for?

• 3+ years experience with account management in a SaaS model, building and demonstrating business value
• Experience with upselling conversations. While the CSM team does not work on new business development, they are expected to grow their existing accounts and pass leads to our sales team
• Experience building strategic plans for customer product adoption
• Understanding of business concepts and application of these concepts (ideally in the IT channel)
• Strong conceptual aptitude and ability to learn quickly
• Self-starter with excellent organizational skills and motivated to achieve results
• Understands the importance of data-hygiene
• A people person, with a friendly and positive manner
• Good analytical and problem-solving skills
• Grace under pressure
• Commitment to continuous improvement, self-development, and lifelong learning
• Thrives in a remote environment

Are there bonus points?

Yes! We’ll give your application extra credit if you have one or more of these:

• Experience with Managed Service Provider business structure / past experience working with MSPs
• Knowledge of IT infrastructure operations or IT service provider business concepts
• Knowledge of Salesforce
• Knowledge of Zendesk
• Knowledge of Slack

At OpsLevel, Customer Success consists of Customer Success Managers (CSMs), and Customer Success Engineers (CSEs), who partner together to play a key role in ensuring long-term retention and growth.  The Head of Customer Success will be tasked with building and managing a team that is expected to assist customers with achieving business outcomes.  This is a full-time North America-based remote position reporting to our CEO.

What You’ll Be Doing

• Build and manage all aspects of OpsLevel’s rapidly scaling Customer Success function, globally.
• Coach and develop the team to deliver a world class customer success experience.
• Define and design a customer journey, including key customer interactions and expected value propositions and metrics for each.
• Develop playbooks for key phases of the customer journey including Onboarding, Adoption, Renewal, and Expansion.
• Bring the voice of the customer to OpsLevel as you partner with engineering, marketing, and product to deliver a best-in-class customer experience.
• Measure, report, and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion.
• Analyze churn and develop a deep understanding of churn drivers and develop churn mitigation strategies.
• Manage operational dashboards to monitor changes in performance and customer health. Produce weekly, monthly, and quarterly reporting as required.
• Develop, measure, and maintain operational excellence for the Customer Success team including Key Performance Indicators (KPIs).
• Develop and present strategies to executive leadership on topics such as improved adoption, reduced time-to-value and influencing of customer expansion.
• Design, develop, and launch specialized engagement models for OpsLevel’s various customer segments, including high-touch, scaled and digital delivery playbooks and processes.
• Monitor, track, and report on escalation paths for customer requests and develop processes to ensure follow-up with customer escalations, issue resolution, customer satisfaction, and internal product prioritization.
• Establish, measure, and monitor KPIs and metrics to track team goals and drive operational efficiency with a focus on product adoption, customer health, and advocacy.
• Drive strategic initiatives such as developing best practices documentation, playbooks, and customer enablement opportunities.
• Collaborate with cross-functional teams to advocate for customers and to improve overall customer experience.

What You Bring

• 5+ years of management experience in organizations with a strong brand of outstanding customer success.
• Ability to build and scale foundational processes, as well as deep familiarity with setting up operations and tooling.
• Demonstrated ability to flourish in globally distributed teams.
• Customer-focused mindset, with strong advocacy to ensure customer issues are resolved with urgency.
• Proven ability to work with cross-functional teams to improve the customer experience.
• Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis, make recommendations on findings and communicate results effectively.
• Experience with long term business planning and strategy setting at the executive leadership level.
• Experience with executive stakeholder management and a strong executive presence.
• Ability to travel up to 25% of the time when needed.

Essential Qualifications

• Comfortable working in a fast-paced startup environment
• Experience working with technical customers in the software development or DevOps domains
• Collaborative and team-focused, with a willingness to take initiative
• Preferred: Experience guiding enterprise organizations through transformational change in technical domains

Compensation

We offer market-leading compensation, including equity, based on the skill set and aptitude of the candidate.

What do I need to interview with OpsLevel?

Not much!  A working web camera, microphone, and (ideally) a quiet place with minimal background noise.

We’re seeking a talented and motivated full-time Software Engineer to join our growing team.

You will work as part of the engineering team to:

• Develop the Tailscale product, contributing to client code and backend services. The client code is a mix of Swift and Go, while the backend is mostly Go.
• Bring a special focus on Apple platforms, especially networking functionality of the platforms.

Because we’re an early-stage and fully remote company, we’re looking for a motivated individual who can help move the product forward. The ability to think on your feet, collaborate with highly technical teams, and be comfortable working asynchronously are essential.

Responsibilities:

iOS and macOS development expertise:

• Network Extension and routing table proficiency
• Cross-target code sharing and multiple application signing schemes
• Battery life investigation and improvement
• Intents and integrations with other software on the device
• MDM integration, Profile support, fleet management
• Providing support for the latest Apple platform features while maintaining compatibility with a reasonable subset of older systems

Requirements:

• Strong understanding of software development principles, capabilities, and limitations of macOS and iOS platforms
• Previous experience in Golang makes ramping up quicker
• Proficiency in Objective-C and/or Swift
• Excellent written and verbal communication skills
• Ability to give and process constructive feedback, as well as work independently
• Flexibility to adjust to the dynamic nature of a startup

For this position, our target salary range is $180,000 - $265,000 USD (paid in your local currency). As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels.

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact diverse voices and backgrounds have on the growth of our people, our product, and our company. And that flexibility in how and when you work empowers our team to balance work and life.
• A competitive total compensation package. This includes base salary and an equity incentive plan.
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote-first with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi and join our company retreats with fellow Tailscalars!
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, leverage our conference budget to learn from experts in your field, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life balance. Take advantage of 4 weeks of vacation each year, uncapped sick time when you need it, and support for any situation life throws your way!
• A build-your-own home office setup. You choose your own company-owned laptop (MAC or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

In this role, as a Junior Recruiter, you will be responsible for proactively managing the full life cycle recruiting process, playing a crucial role in sourcing, recruitment, selection, offer, and onboarding. You will leverage your business acumen, relationship building skills, and growth mindset to execute Vialto’s talent strategy and continuously improve hiring processes.

Please note this is a fixed term contract

Principal duties and responsibilities

• Partner with hiring teams at every stage of the recruiting life cycle to understand hiring needs, define candidate requirements, and attract the best talent.
• Create and maintain candidate pipelines using creative social media tools, networking, referrals, and other unique sourcing strategies.
• Deliver diverse slates of candidates and serve as a proactive ambassador for diversity, equity and inclusion efforts.
• Provide an efficient and positive candidate experience by setting expectations, timely communication, and prompt follow up.
• Work on complex projects using agile methodology to see projects to completion with limited supervision, evaluate results, and continuously iterate to improve outcomes.

Qualifications

• At least 1 year of relevant experience
• Experience with all phases of the recruiting process from job posting through offer
• Familiarity with Workday and other ATS systems is preferred
• Ability to build trust and manage expectations with stakeholders at all levels of the organization
• Proficiency in English
• Experience with sourcing tools such as LinkedIn Recruiter, Xray searches, Handshake, etc. preferred
• Previous recruiting experience in the tax, immigration, global mobility, and/or consulting industries preferred
• Comfortable working within a global team
• Experience developing regionally tailored recruiting strategies
• Process-driven with ability to navigate ambiguity and solve challenging problems
• Written and verbal fluency in multiple languages is preferred (English and French or Spanish)

We are looking for a motivated self-starter to join our Marketing team and play a key role in managing and supporting all in-person and virtual global events, the associated strategy and logistics to grow brand awareness in the market.  You’ll be working side by side with our Product, Sales, Customer Success, Finance and Support teams to engage with our scientific audience.

Our ideal fit:

• Strategic Event & Project Management: You are a strategic thinker with strong project management skills and attention to detail. You have had success planning and executing seamless in-person and virtual events and are able to pivot when needed to get things done!
• Strong Analytical Skills: You care about data and would consider yourself ROI-obsessed.
• Results-Driven Mindset: You are resourceful and can work independently and move projects forward without the internal support of a dedicated team. You are known for your meticulous attention to detail and your ability to be process and action-oriented.
• Ability to excel in a collaborative, cross-functional environment: You can easily build trusted relationships with diverse stakeholders and understand the needs and dynamics of distinct teams as well as the business.

Your responsibilities:

• Ensure successful events through signage, giveaways, contract negotiation, vendor relations, site reach and vetting, staying within budget and on time.
• Excel at coordinating logistics (i.e. registration, agenda scheduling, staffing, on-site production, etc.), contract negotiation and vendor management to secure necessary services and resources for successful events.
• Oversee event timelines, deliverables, and milestones to meet deadlines and ROI objectives in the event plan.      
• Support logistics and programming on field events, including coordination of speakers, ambassadors & advocate events to accelerate and expand net new logo and expansion deals.
• Actively measure event performance by gathering post-event feedback from attendees, onsite staff and stakeholders to incorporate into strategy and plan around how we improve the conference experience year over year.                                                                            
• Support events by driving registrations and pre/post communications (email, social media & event sites) to attendees to accelerate sales.
• Manage per-event spend within budget, finding cost-effective creative solutions when necessary.

What you bring to the table:

• 5+ years of event marketing experience (ideally in a SaaS environment).
• Strong project management skills with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and external partners.
• Creative thinking and problem-solving abilities to develop unique event concepts and solutions.
• Willingness to travel and work flexible hours, as required by event schedules.

What you can expect from our interview process:

• Introductory calls: We will set up a 30-minute phone call with one of our recruiters and our Field and Events Director during which you’ll have the opportunity to share more about your experience and interests. You’ll also learn more about BioRender and the team you’re interviewing with. Feel free to ask any questions throughout these calls!
• Practical interview: You’ll be completing a practical exercise so we can see your skills in action and give you a realistic role preview. This exercise will be conducted with our Field and Events Director and Head of Marketing.
• Work history interview: This is a conversational interview with our Leadership team. They will review your past work and educational experiences in chronological order -you can read more about how to prepare for this interview here!
• Meet the team: Throughout our interview process, you can expect to meet with some of your potential colleagues.

Why join us?

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
• We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.
• We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA
• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
• We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.

Mindtickle is looking for a seasoned visual designer to lead the visual experience for their revenue productivity platform. If you are passionate about designing and delivering intuitive, consistent and futuristic UI for a multi-product platform used by multiple personas to solve high-impact business problems, this job is for you. As a Lead Visual Designer, you will be accountable for consistent, clean, engaging and efficient visual experience on our web and mobile applications.

What's in it for you?

• Ownership of high-quality UI that delivers a consistent experience across all product touch points to build a strong product brand.
• Ensure all stakeholders are informed and aligned with the UI design decisions and plan.
• Understand and analyse customer challenges, product priorities and UX goals to drive key UI design decisions and communication around it.
• Collaborate with product managers, engineers, QA, user research, UX copywriting and designers to ensure high-quality and consistent experience across the product.
• Build, maintain and continuously update the design systems, and define the processes and usage patterns that can benefit the design and engg teams to efficiently develop consistent and high-quality UI.
• Deliver design solutions in form of design guidelines, interaction patterns, component behaviour, assets and HTML-ready UI.
• Ensuring innovative and functional solutions, and delightful visual experience for users.
• Maintain a very high standard of visual experience.

We'd love to hear from you, if you:

• Own 10+ years of experience in designing web/mobile applications with a primary focus on UI design.
• Obtain a sisual portfolio to showcase previous work.
• Are proficient with creating design systems, UI components, interaction patterns, task flows, story-boards and functional and innovative visuals.
• Have exceptional visual design, typography, and iconography skills.
• Possess to be a user’s advocate and have an understanding of how to use data and insights for design decisions.
• Are creative and outcome-driven - eager to step up to take ownership and keep things moving fast.
• Have experience with agile development processes and entrepreneurial attitude towards getting things done.
• Gained experience in designing responsive UIs and/or mobile applications.
• Have good understanding of HTML5 and CSS3.
• Get hands-on with tools like Figma, Sketch, Photoshop, and Illustrator for high fidelity wireframing and UI.
• Obtain experience of mentoring/ leading a team.

This position will lead the Finance Shared Services group who is responsible for all Global activity involving Accounts Payable, Corporate Credit Card, Expense Reporting and Travel Compliance.

Primary Responsibilities

• Act as a key Business Partner across the company supporting payment functions.
• Process, review and pay all applicable invoices.
• Setting Accounts Payable KPI’s and provide metrics.
• Proactive collaboration with Corporate Accounting and Finance teams to ensure monthly informative account analysis and reconciliations are performed and any corrective actions completed within an agreed upon schedule.
• Process improvement and implementation in the procure to pay function.
• Manage and oversee employee expense reimbursement process and corporate credit card program.
• Handle escalations and ensure team is responding to emails and voice mails timely to meet SLA's requirements.
• Ensure timely and accurate compilation, analysis, and reporting of accounting data.
• Work with external consultants or auditors to provide required information and ensure proper record keeping for historical purposes.
• Code, manage and report applicable VAT and other tax related items.
• Develop, implement and maintain systems, procedures and policies to meet audit standards.
• Identify areas of potential improvement and enhance efficiency.
• Generate weekly ACH, EFT and check payments.
• Check bank daily for returned payments, help answer open bank item questions.
• Other duties as assigned.

Required qualifications

• Bachelor’s degree or equivalent combination of experience.
• Typically requires 5+ years of experience
• NetSuite experience preferred
• Attention to detail
• Analytical ability
• Strong communication and management skills
• Strong organizational, team building, coaching, and mentoring skills
• General business skills, industry knowledge, and planning skills
• Ability to meet tight deadlines

We're a customer-centric team that believes design is critical to the success of our company. Finance teams are used to dealing with tools that haven't meaningfully evolved in over a decade and we believe that we can create much better experiences.

We are bringing best-in-class design to enterprise finance. This means tackling complex problems along the way—from rethinking how spreadsheets should work, to humanizing complex data-workflows for non-technical users.

This is a remote position based in the US and Canada.

What you'll do:

• Lead the product design of new features, from discovery through launch.
• Partner with Product, Engineering, Customer success, Sales, and Marketing to help decide what we build and how we build it.
• Interview customers to understand how they work and identify opportunities to improve our products and user experience.
• Help us establish, evolve, and document our design system.
• Participate in design reviews and share work regularly across the company.
• Work closely with our go-to-market team to define and refine our brand strategy, visual identity, voice & tone.
• Contribute to a culture of design excellence at Vareto.

What we're looking for:

• Have 5+ years of product design experience; bonus points for working on enterprise SaaS, data, financial, or other relevant products.
• Ability to work across the entire design process, from working with product to define what we should build and why to making sure our product is polished and beautiful.
• Eager to work in the ever-changing environment of an early stage startup, and are comfortable juggling priorities and getting your hands dirty.
• Enjoy thinking about how designs and systems can scale across user workflows.

We strongly believe that DevOps is a combination of cultural philosophies, practices, and tools. It helps us achieve world-class quality, reliability, stability, and security.

As a DevOps Developer, you will join an agile team which values collaboration, trust, and transparency. You will explore solutions to technical problems driven by Product Management, IT Operations, Development teams, and valuable business and productivity initiatives that you and the DevOps team have identified.

Your work will directly impact Auvik’s network management service that handles millions of transactions per second, while solving big challenges for our customers. Drawing on your love of developing creative solutions, your can-do attitude, and your drive to do great work, you’ll help Auvik continue to build software our customers can rely on.

What will I be doing?

• Architect and design key components of a microservices architecture
• Deploy and manage security tools and initiatives
• Deploy and support best-in-class observability/monitoring tools
• Deploy and manage containerized applications using Kubernetes orchestration
• Improve and maintain our continuous integration pipelines
• Build deployment and configuration management automation
• Provide documentation for infrastructure, deployment configuration, and best practices
• Ensure best security best practices across Engineering
• Develop internal web and command line tools
• Scale our infrastructure to support our rapidly growing user base
• Occasionally involved in on-call duties

What are we looking for?

• Experience working in agile and continuous delivery environments
• Experience with Infrastructure as Code (IaC) deployment (security experience is a plus)
• Experience with distributed systems (Kafka and big data pipelines are a plus)
• Strong communicators (written and verbal) who work collaboratively with their immediate team, and the larger organization
• Developers who are unafraid to learn through research and will drive conversation, and make recommendations based on experiences and findings
• Team members who demonstrate accountability by following established processes, and making suggestions for process/delivery improvements
• Developers who work collaboratively with engineering and product management to deliver infrastructure components, to meet the needs of our growing needs  
• Collaborators who will create elegant, scalable, modern, code that evolves our products

Our Stack

• Python
• Terraform
• Kubernetes
• Go
• Kafka