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A Workforce Analyst is responsible for analyzing and interpreting data related to the organization's workforce. He/she uses statistical methods and software tools to collect, organize and analyze workforce data, including incoming volume patterns, employee demographics, performance metrics, and turnover rates.

One of the main responsibilities is to develop and maintain forecast models to support long-term planning.

The WFM analyst collaborates with the Strategic team, Finance Team, HR managers and other stakeholders to identify trends and patterns in the data, and provides insights and recommendations to improve workforce planning and management strategies.

In addition, the WFM may be responsible for creating reports and presentations to communicate findings and recommendations to the management. They may also provide training and guidance to junior analysts or OPS staff on workforce analysis techniques and best practices.

To excel in this role, a WFM analyst should have strong analytical skills, proficiency in statistical analysis software, and the ability to interpret complex datasets. They should also have good communication and presentation skills to effectively communicate findings and recommendations to stakeholders.

Overall, a WFM analyst plays a crucial role in optimizing workforce performance, ensuring efficient resource allocation, and driving continuous improvement within the organization.

Key Responsibilities

• Capacity Planning: Developing and maintaining forecast models and future schedules to ensure optimal staffing levels are maintained. This involves analyzing historical data, trends, and patterns to predict future resource requirements. Regular monitoring of models’ quality level. Continuously improving the quality of forecasts
  

• Performance Monitoring: Tracking and analyzing key performance indicators (KPIs) such as service level, average handle time, occupancy rate, and adherence to schedule. Identifying trends and patterns to make recommendations for improving efficiency and productivity.
  

• Reporting and Analysis: Creating and distributing regular reports on workforce performance, including call volumes, staffing levels, and other relevant metrics. Conducting in-depth analysis to identify areas for improvement and making recommendations based on findings.
  

• Process Improvement: Identifying opportunities for process improvement within the WFM function and collaborating with cross-functional teams to implement changes. This may involve automation, technology enhancements, or procedural changes.
  

Skills, Knowledge and Expertise

• Master’s degree in a relevant field (e.g. math, statistics, computer science, technical majors)
• 2+ years of experience in customer support or a related field
• Knowledge of math and statistical methods
• Knowledge of SQL, BI tools (Tableau, Power BI, etc.)
• Knowledge of python and experience in building forecast models (stat models, time series models, classical ML models)
• Knowledge of contact center processes and metrics
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Upper-intermediate English proficiency
  

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!

We're looking for a passionate and skilled ML Engineer who wants to swing for the fences to accomplish our mission, is excited by a startup environment where the hardest problems are yet to be solved, and is eager to learn and collaborate together. This is our first full dedicated ML Engineer at Luminai with a massive runway to make an impact.

This is ideally a hybrid role based in the Bay Area, California (our office is in San Mateo). For the right candidate, we would consider a remote working arrangement as long as they are comfortable working PST hours.

What you'll do:

• Machine Learning Model Development: Design, develop, and implement machine learning models and algorithms to solve complex problems in automation and Chrome development, such as natural language processing, computer vision, recommendation systems, or predictive analytics.
• Data Preparation: Collect, preprocess, and analyze data from various sources to create clean and relevant datasets for model training and evaluation.
• Model Training and Evaluation: Train, fine-tune, and optimize machine learning models using state-of-the-art tools and frameworks. Perform rigorous evaluation and testing to ensure model accuracy, generalization, and performance.
• Feature Engineering: Identify and engineer relevant features from data, improving model effectiveness and interpretability.
• Deployment and Integration: Collaborate with software engineers to deploy machine learning models into production systems, ensuring scalability and efficiency.
• Continuous Learning: Stay up-to-date with the latest developments in the field of machine learning and artificial intelligence. Apply cutting-edge research and technologies to solve business challenges.
• Collaboration: Work closely with cross-functional teams, including data scientists, software engineers, and domain experts, to understand project requirements, define objectives, and deliver impactful solutions.
• Documentation: Maintain detailed documentation of machine learning models, data, and processes to facilitate knowledge sharing and reproducibility.

We deeply value dynamic software engineers who can engage with new problems and get things done at a startup, and our team members come from a variety of backgrounds and experiences. If you have some of these, you might be a good fit:

• Bachelor's or Master's degree in Computer Science, Machine Learning, Data Science, or a related field
• A minimum of 4 years of experience as a software engineer, and 1 or more years of ML experience
• Proven experience at a high-growth technology company
• Familiarity with version control systems and continuous integration/continuous deployment (CI/CD) pipelines
• Excellent analytical skills with a keen eye for detail
• A willingness to wear many hats / a flexible attitude towards responsibilities and scope
• Strong problem-solving abilities and a proactive attitude toward issue resolution
• Outstanding communication and interpersonal skills, with the ability to work effectively in a team-oriented environment
• Collaborative team member: You can easily and readily communicate cross-functionally, with non-technical teams
• Leadership: You want to help shape the culture of the company and help us to build and scale a best-in-class team

Benefits & Perks at Luminai:

• Comprehensive health care benefits (medical, dental, vision)
• Flexible paid time off
• Financial planning support (401K, HSA, DSA)
• 12 weeks primary-caregiver parental leave (plus part time re-entry and non-concurrent leave opportunities)
• Stipends for mental and physical wellness
• Work laptop

We're searching for a Social Media Manager who believes in the future of web3, embraces creativity & risk taking, and thrives in team collaboration.

You’re a degen at heart, but also well organized & know how to manage professional relationships. You’ll collaborate with brands, businesses & creators in  web3, while  experimenting with new ideas & innovative marketing campaigns. If you're excited about memes as much as you are about building innovative social strategies, we’d love to hear from you.

Role Overview:

• Execute a social media and content strategy.
• Manage day-to-day operations of community channels including Twitter, LinkedIn, Discord, Telegram, etc.
• Manage and maintain social content calendars for these channels.
• Nurture and grow brand & creator relationships.
• Collaborate across functions to integrate social media with partnerships, business development, and support.
• Utilize social listening and publishing tools to maintain a vibrant and effective community presence.
• Analyze and optimize community engagement strategies for maximum ROI.
• Curate and manage a dynamic, data-driven content library.
• Refresh social media templates consistently to align with brand standards.
  

Key Responsibilities:

• Stay ahead of web3 trends, news, and meta to post timely & trending memes & content.
• Drive engagement and growth through our various social channels: X(Twitter), Instagram, TikTok, Discord, Telegram, and others.
• Manage content strategies with  creativity & analysis of data.
• Develop balance in  Rarible’s social voice as a leader in web3, while being in tune with "degen" culture.
• Quickly spot and leverage social media trends to position Rarible at the cultural forefront.
• Coordinate with internal teams to enhance social media synergy and community support.
• Design and execute targeted ad campaigns on LinkedIn, Twitter, and additional platforms.
• Direct community management efforts, ensuring Rarible's voice stands out.
  

Skills and Qualifications:

• Established experience on Twitter, Discord, Instagram, TikTok, and other social platforms.
• Expertise in the NFT and web3 landscapes.
• Proficient in social media mechanics and diverse content types.
• Ability to brainstorm, ideate, collaborate, and execute social media & community engagement ideas, from start to finish.
• Experience using Notion for social media planning & collaboration.
• 3+ years in social media marketing, community management, & content creation.
• Bonus for experience in content creation & social content design.
• Autonomous with strong prioritization skills.
• Analytical with a track record of creative campaign execution.
• Comfortable working remotely and adept at driving results across teams.
• Innovative with a knack for transforming ideas into actionable marketing initiatives.
  

Why Join Rarible?

• Pioneering Spirit: Be at the forefront of the Web3 era, steering the future of decentralized tech.
• Growth & Learning: Engage in a vibrant culture of learning and challenge.
• Diversity & Inclusion: Be a part of a team that treasures diverse perspectives and inclusive ethos.
• Impact: Play a key role in a team that’s making tangible impacts in the decentralized space.
  

Perks:

• Relocation option available (Lisbon)
• Unlimited paid days off policy to own your own R&R
• Stock options and RARI Token grants
• Hardware and software support
• Tuition reimbursement program to support your professional development

Our growing team has an immediate opening for a Personal Assistant to the Senior Executive. This is a great opportunity to become part of the expanding JetBrains family and build yourself an exciting future with us. Preferred locations for a candidate are Amsterdam, Cyprus, or Dubai.

Responsibilities:

• Acting as the first point of contact and taking the load from the Senior Executive: dealing with correspondence and phone calls, both business and personal, and running errands as requested
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
• Preparation and assistance to the board meetings: scheduling, agenda preparation, meeting minutes
• Booking and arranging travel, transport, and accommodation
• Compiling, and preparing reports, presentations, and correspondence
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers, and clients
• Collating and filing expenses

Requirements:

• Discretion and trustworthiness: you will often be party to confidential information
• Flexibility and adaptability
• Good oral and written communication skills
• Fluency in English and Russian, solid writing skills
• Ability to structure information and summarize
• Organizational skills and the ability to multitask
• The ability to be proactive and take the initiative
• A knowledge of standard software packages and the ability to learn company-specific software if required

We are looking for an Android developer who can assist us in adding new features to our application. There is also a possibility that the developer will take on the development of a separate application or work on a particular part of an application for a new device.

Requirements:

• Solid understanding of Kotlin and multithreading in the JVM environment
• Basic knowledge of building Gradle for Android

We’re excited if you have:

• Knowledge and experience with Jetpack Compose
• Knowledge of Dagger and/or Anvil
• Basic understanding of how Bluetooth Low Energy works

Benefits:

• Choose your work format: office, hybrid, or fully remote from anywhere in the world
• A team of talented and motivated individuals will surround you
• We will provide all the necessary equipment to facilitate a comfortable working environment
• VHI, corporate sports, foreign language courses, and sessions with psychologists
• A well-equipped office with all the amenities you need
• A five-day workweek with a flexible start time

You have to pass the test to apply.

As the Product Manager for MongoDB you will be responsible for the inbound and outbound product management efforts involving our MongoDB software. Working closely with engineering teams, the goal is to further product adoption and growth. You will collaborate with customers, partners, other product managers and tech leads at Percona, translating the product vision into user stories and use-cases that engineering can feasibly implement. You will balance time and scope to ensure that we are delivering value to the user.

What You Will Do

• Establish the product strategy as it complements corporate and product vision and translate into easy to consume roadmaps to bring a product to life.
• Identify product and market opportunities through customer, community, and stakeholder interactions, e.g., conducting surveys or contacting existing customers directly to understand exactly what they are looking for.
• Collaborate with other Technical Product Managers to ensure alignment of our tactical plans with the strategic vision, providing complimentary product support in a timely manner.
• Own relationship with technology partners: work with development partners on feature requirements, drive ad-hoc features for specific customer cases and be responsible for product capabilities and functionality.
• Build and own relationship to Architecture and Engineering: Work with the development team(s) to come up with time estimates for work to be done, dependencies, and difficulty of work.
• Support the Engineering teams with creating schedules, associated planning documents, create/maintain epics/stories, and/or requirements documents.
• Own product release planning/delivery, plan and drive public beta test programs, monitor critical bugs. Coordinate product releases with global services, marketing, and sales.
• Explore new ways of improving our existing services and products.
• Provide product training and technical expertise.

Your Experience

• 2+ years of experience with databases and related technologies.
• 4+ years of product management or software development management experience with enterprise IT software (experience with open source and databases a plus).
• Demonstrate a good understanding of customers’ business challenges and needs.
• Team player - ability to work both within the product team and across other teams.
• Excellent work ethic, self-motivated and self-managed, strong organizational skills & ability to meet deadlines.
• Willing to travel occasionally on business (as travel conditions permit).
• Language skills: English fluently, additional languages appreciated.
• Very good verbal, written, and presentation skills, including public speaking skills.
• Experience in working with inter-departmental stakeholders to successfully develop and deliver software products and solutions.
• Ability to lead without requiring authority to be given first, breaking down barriers between product areas and functions.

What Will Make You Stand Out

• Experience working with Open Source Communities and various open source projects.
• Having a track record of being an active member of the MongoDB community or other open source database communities.
• Experience with observability and product telemetry topics.

You'll be making sure that millions of users have better experience and do so without a hitch. With a focus on quality, it'll be your job to keep bugs or flaws out. You'll daily collaborate with developers, product owners, analytics to polish picture editor features, knowing your keen eye for detail helps user all over the world have a smoother experience.

Tools that we use:

• Charles, adb, Github to make sure that feature works as expected
• Crashlytics, Amplitude, Google play console to validate behaviour in prod
• Jira, Notion to track tasks and knowledge
• Python to automate tests

What you will do:

• Work as a part of product team to manually test iOS/Android applications
• Identifying the appropriate data for testing and working on data conditioning needs
• Reviewing requirements to ensure tasks deliverables pass QA criteria

It would be cool if you have:

• Mobile test automation experience (Python or any programming language)
• Knowledge about logs and how to extract useful information from it
• Experience how processes should look like and initiative to suggest improvements
• A desire to exploratory testing and keep zero bug policy
• Excitement to gain new knowledge and dive into how applications work :)

What we offer for you:

• Remote-first — Prisma people work from all over the world, so you can choose any location you prefer to live (except RU/RB)
• Professional development — we pay for tuition and courses, constantly conduct online/offline lectures and training. You can count on attending professional conferences;
• Career development — every six months we have a Performance Review;
• Provision — we provide everything you need for your work: powerful hardware, gadgets, software licenses;
• Flexibility — the ability to build your own schedule, as well as the flexible ability to go on vacation. If necessary, we provide a day off (in case of unforeseen circumstances).

Hexens.io is looking for a Senior Security Researcher to join their team. Hexens.io is a company that provides state-of-the-art cybersecurity services with an essential focus on blockchain. The company solves sophisticated issues for customers with codes containing multimillion assets.

Job responsibilities:

• Review smart contracts and analyze security measures
• Audit smart contracts following the highest security industry standards
• Mentor and educate engineers internally on the security best practices
• You are security-minded and aware of the pitfalls of EVM code and vulnerable flows
• Review code (primarily solidity smart contracts) of blockchain projects
• Work to identify vulnerabilities, design and architectural flaws, quality improvement, and ways to mitigate future risk
• Deliver clear and concise reports and “action-items” for developers to quickly mitigate and fix any issues discovered
• Interact with developers and key stakeholders when identifying and handling security issues
• Other related responsibilities

Required qualifications:

• At least 3 years of work experience in cybersecurity and 1 year in smart contract audits
• Experience with JavaScript/TypeScript
• Demonstrated expertise with Solidity, EVM and blockchain specifics
• Experience assessing smart contract security risks
• Experience with unit and integration testing
• Experience with hardhat and geth or other development frameworks and local environments
• Fuzzing and formal verification
• Experience developing and building on DeFi protocols and smart contracts is a big plus
• Proactive problem solver

Benefits:

• Possibility to work alongside industry-leading specialists
• Opportunity to work with the most exciting and prominent companies in the industry
• Highly competitive salary
• Great work environment
  

The graphic design intern position is a 3-month, part-time role with approximately 25 hours per week up to 29 hours weekly. This person will work with our growing creative team and is someone with strong design sensibilities. The design intern is an artist who is nimble and passionate about producing high-quality designs in a fun and fast-paced environment. This role is responsible for visual conceptualization and design execution of client work. Candidates must be versatile in their ability to design across varying client portfolios and mediums including print, digital, packaging, social, email, light production, and more.  

Responsibilities:  

•   Ideate and execute independently and collaboratively with other creative team members.  
• Learn to present and articulate your ideas as they relate to the conceptual directions.    
• Work with Motion’s department groups including creative, production, client services, PR, social, and content to create high-caliber, original, and on-brand content. 
• Use design software to concept, prototype and develop engaging design solutions for a variety of marketing communications projects within the agency.  
• Learn and grow with the team, absorb feedback as an opportunity to learn, and adjust work accordingly.  
• Operate with a positive mindset and operate as a collaborative team player. 
• Carry out assigned work in a well-organized manner, with attention to detail, flexibility, and a solution-focused approach; a problem-solver able to work both independently and collaboratively and remain calm under pressure. 
• Research and stay current with trends and developments in design, social media, technology, and industry news. 

Qualifications:

• A bachelor’s degree in graphic communications, animation, marketing, advertising, or a relevant field; or someone in the 3rd or 4th year of their program.  
• Proficient with Adobe InDesign, Illustrator, and Photoshop.
• A strong appetite for learning and a commitment to integrating feedback for improvement.
• High creative standards and great visual storytelling ability.  
• Collaborative and positive approach upholding Motion’s core values.  
• A go-getter with an entrepreneurial spirit.  
• Video, motion graphics, and After Effects capabilities are a bonus.  

We are looking for a Quality Assurance (QA) engineer who will manage exploratory and automated tests to ensure product quality. You will design and implement tests, debug and define corrective actions, review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts). Besides, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

We expect you to be able to build consistent and efficient tests delivering them in-time. You should also hold an engineering background and enjoy providing end-to-end solutions to software quality problems.

What you’ll do

• Prepare detailed, comprehensive and well-structured test plans and test cases
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Plan and coordinate testing activities, thoroughly identifying and documenting bugs
• Build and execute automation scripts using open source tools
• Organize testing processes for new and existing products to meet client needs
• Collaborate with internal teams (e.g. developers and product managers) to identify system requirements
• Review debugging process results
• Track quality assurance metrics, like defect densities and open defect counts
• Analyze the causes of non-conforming software and train users to implement solutions
• Maintain relevant knowledge about new testing tools and test strategies

What would set you up for success

• 4+ years' experience of working on a QA Engineer position
• Significant experience of working in software development teams and using software QA methodologies and tools
• Solid experience in writing clear, concise, and comprehensive test plans and test cases
• Significant experience with both white box and black box testing
• Experience with automated testing tools
• Good knowledge of Python/ Pytest/ Selenium
• Understanding of Agile/Scrum development principles
• Experience with performance and/or security testing will be a bonus

Benefits we offer

• Fully-remote company
• Equity options
• Flexible Time Off

What you'll do:

• Build an IB team from scratch
• Recruit individuals and establish the team structure
• Integrate this structure into the existing framework
• Select GEOs (Geographical Locations) for operation
• Develop strategies for the product
• Have knowledge in commerce, pricing, and retention strategies.

What we're looking for:

• Experience as a Head of Affiliates in notable companies such as Exness, FxPro, OctaFX, or similar caliber organizations.
• Open to considering regional leads or senior individuals with exceptional skills.
• Understanding of the structure of an IB (Introducing Brokers) department.
• Skills in attracting IBs.
• Familiarity with affiliate program products.
• Experience in launching affiliate programs.

What we offer:

• Comfortable working conditions. Work remotely from any location, enjoy flexible working hours and receive competitive pay.
• Professional growth. Found a training in your field or an industry event? You have a chance to participate on the company dime.
• Attention and care. Milestones that shape your life story are an excellent reason for us to treat you with a gift. Insurance is another way to help you live your best life (specific conditions depend on your location).
• Company events. Training courses, webinars, conferences, lectures and workshops — there are plenty of activities to choose from. Our team-building events and corporate parties will impress you, too.
• A chance to shine. We regularly organize hackathons, marathons, quests and tournaments where you and your team can present your project or idea and win prizes.
• A sense of team. We are in this together, so we help each other, exchange honest feedback and contribute to our shared result.

Mandatory Requirements

• Knowledge of basic genres, their stylistic and compositional characteristics (recommendation letter, CV, motivation letter, letter of support);
• Advanced paraphrasing skills;
• Experience in translation and/or editing is a plus;
• Skills in text analysis and independent information search (googling);
• Proficiency in written English (C1+), French is a plus;
• Ability to receive money from abroad;
• Full-time/Part-time employment

We expect you to:

• Have experience in writing long texts in various styles, experience in visa applications preparation is a plus;
• Possess a high level of internal motivation;
• Be ready to grow and develop;
• Be proficient in Google Workspace/Zoom‍ and advanced tools for copywriters/editors

What tasks await you:

• Writing documents for talent visa applications (GTV, O-1A, Passeport Talent and more), including CVs, motivation letters, recommendation letters, business plans, compiling portfolios and other documents;
• Checking grammar, punctuation and language accuracy in the broad sense;
• Validation of the materials compliance based on the input data;
• Bringing documents to the desired style in accordance with the guidelines.

We offer:

• Employment with a European company;
• Salary in dollars (from $500 per month);
• Fully remote work on part-time or full-time terms;
• Strong team for growth opportunities;
• Friendly and non-toxic atmosphere.
  

To apply for a position, send your CV and portfolio of works (preferably) with an answer to the question “Why are you interested in copywriting for Relogate clients?” by email

Mandatory Requirements

• Advanced skills in googling and finding the unfindable;
• Skills of analysing a large amount of text and information;
• Ability to structure a huge amount of information so that any recipient understands;
• Experience in editing is a plus;
• Proficiency in English (B2+), Russian (C1+), French and other languages are a plus;
• Ability to receive money from abroad;
• Full-time/Part-time employment

We expect you to:

• Have experience in googling for different purposes;
• Possess a high level of internal motivation;
• Be ready to grow and develop;
• Be proficient in Search Engines/Google Workspace/Zoom‍ and advanced tools for data search

What tasks await you:

• Information search in order for copywriters to write documents for talent visa applications (GTV, O-1A, Passeport Talent and more), namely CVs, motivation letters, recommendation letters, business plans, compiling portfolios and other documents;
• Validation of the materials compliance based on the input data;
• Bringing documents to the desired style in accordance with the guidelines;
• Translation of the documents, web pages manually or automatically;
• Building internal knowledge bases and guidelines.

We offer:

• Employment with a European company;
• Salary in dollars (from $500 per month);
• Fully remote work on part-time or full-time terms;
• Strong team for growth opportunities;
• Friendly and non-toxic atmosphere.

To apply for a job, send your CV with the answer to the question “Tell us the story when you found the most unfindable thing while searching online. How did you manage to do it?” by email

Job Responsibilities:

• Receive instructions, guidance, and direction from the Government Task Manager (GTM), attend meetings and conference calls as necessary.
• Proficient in applying, customer service and customer support principles and methods: systems installed in customer organizations; training methods; problem resolution databases; and troubleshooting and data analysis methods.
• Proficient in the remote installation of primary and peripheral computer software and hardware.
• Proficient in troubleshooting and resolving problems on, desktop computers, laptop computers and/or applications or software for customers.
• Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications.
• Knowledge of business operations as related to service desk environment and systems.
• Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources.
• Attend training, technical, procedural and security as requested by the IRS. Specialist may be required to temporarily change their TOD to attend training.
• Participate in working sessions through IRS communication/ meeting tools or any online group collaborative tools available.
• Activities involved in developing and maintaining: policies, plans, procedures, processes, schedules, guidance material, standards
• Providing feedback relating to knowledge articles and processes in the IRS asset management systems
  

Job Requirements:

• 3-5 years’ related experience in help desk operations or similar experience.
• 2 years’ experience providing tier 1 and 2 level support or similar experience.
• 2 years’ experience operating and managing incident management tools, specifically Service Now and eGain, or similar experience.
• 2 years’ experience of remote work including but not limited to installs, configurations, upgrades, troubleshooting or similar experience.
• Proficiency of laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both orally and written.

We're looking for a talented Data Analyst to drive revenue growth through innovative campaign strategies and efficient data analysis.

Key responsibilities:

• Establish and maintain monitoring systems to track data quality and integrity, ensuring data reliability for analysis.
• Plan, execute, and analyze AB tests to optimize marketing strategies and identify effective tactics for improving key metrics.
• Facilitate the transition to a new ecosystem by integrating necessary dashboards and tools to support ongoing operations and analysis.
• Monitor data for anomalies and irregularities, taking proactive measures to investigate and address any issues that arise.
• Develop automated solutions to streamline calculations related to campaign performance, customer segmentation, and revenue analysis.
• Conduct in-depth analysis in collaboration with other teams to derive insights and inform strategic decisions.
• Generate ideas and hypotheses for CRM campaigns and initiatives.

Required experience:

• 4+ years of experience as a Data Analyst
• Proficiency in SQL of any dialect (Clickhouse - advantage)
• Proficiency in Python/R with basic statistical, data engineering, visualisation libs (or experience with other programming languages)
• Good level in math, probability theory and mathematical statistics (understanding of theory at a high level, experience in conducting A/B tests, testing hypotheses on data in practice);
• Experience with BI tools
• Experience with ETL tools (Airflow, Astromer, etc.)
• Strong analytical skills and an ability to synthesize information across a broad ecosystem to diagnose problems and devise solutions
• Strong communicator; able to collaborate and maintain relationships with partners on both business teams and technical teams
• Product thinking, the ability to set tasks, planning, decomposition, generation of hypotheses and solutions; project management skills; high self-organization.
• Fluent in both written and spoken English. Able to express complex ideas in English (B2 or higher)
• Understanding how to read music is a plus
• Experience in monetization and subscription based products is a plus
• Knowledge of Bloomreach (or any other CDP-system) is a plus
  

We offer:

• Freedom for all. Work remotely or at a co-working place of your choice in your favorite band t-shirt.
• Creativity every day. Make inspiring products for musicians, artists and creators; no day is the same.
• Impactful work. Influence the future of the music industry and change the lives of millions worldwide.
• Work set up. Get a generous allowance for work equipment and co-working spaces (for those not in Cyprus).
• Growth and development. Receive specialized training, language lessons, conferences and learning materials.
• Team well-being. Access to therapy whenever you need it, and assistance in difficult life circumstances.
  

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote
Schedule: Five days per week including Saturday and Sunday, 16:00–02:00 (GMT-3).
Working type: contract, payments in $
Salary: common income up to $1000 gross (with fixed salary – $500-700 and monthly bonus - $300). The final proposal will be made after interviewing rounds.

You will have the following KPIs:

• the First Time Reply during the shift should be 15 min
• Customer Satisfaction Rate is at 4.5 and up
• expectations regarding policies, flow, tone of voice, and proficiency are met

Responsibilities:

• managing written responses to users through the customer communication system Zendesk within the SLA
• copyrighting and updating documentation
• following product policy and instructions

Requirements:

• fluent English (C1) level is a must
• digital literacy
• analytical and time management skills
• ability to work with a high volume of information
• previous working experience in other specialties

Will be a plus:

• Russian language knowledge
• basic level of CRM system or ticketing system knowledge

What do we offer:

• remote working format
• the opportunity to become part of the best team in the mobile Edtech segment
• the opportunity to learn from experienced colleagues
• friendly team
• international product
• payments in dollars

Mandatory requirements:

• Work experience: 1-3 years
• Proficiency in English – both written and spoken (B2)
• Ability to receive money from abroad
• Full-time employment

We expect you to:

• Possess a high level of internal motivation;
• Have experience in high-ticket sales;
• Build trusting partnerships with clients and colleagues;
• Be ready to grow and develop.
• Be proficient in CRM/Google Workspace/Zoom

What tasks await you:

• Handling incoming client inquiries;
• Scoring and initial lead processing;
• Scheduling initial client consultations;
• Maintaining CRM records;
• Sending outbound messages to a cold contact database.

We offer:

• Employment with a European company;
• Avarage salary $500 per month;
• Fully remote work;
• Fixed salary + monthly bonuses based on sales results;
• Strong team for growth opportunities;
• Friendly and non-toxic atmosphere.

Responsibilities

• Independently monitor the effectiveness of managers' performance.
• Control the quality of communication among managers in chats.
• Identify communication weaknesses and create basic scripts to achieve set objectives.
• Formulate a systematic approach to managing new and existing partners.
• Address objections in communication with key partners and resolve conflict situations.
• Establish trusting relationships with existing partners and scale the base of loyal partners.
• Regularly track the speed and quality of manager responses.
• Provide feedback on manager's partner relations and discuss success stories.
• Convey the company's image and values through communication with partners (manager as the face of the company).

Requirements

• Proven experience in sales training or a related field.
• Strong understanding of effective communication techniques.
• Ability to analyze data and identify areas for improvement.
• Excellent interpersonal skills and ability to build rapport with diverse teams.
• Detail-oriented with a focus on quality and results.
• Experience in conflict resolution and objection handling
• Fluency in English and Russian

Conditions

• Good compensation package
• Ability to work remotely
• Friendly and professional team
• Shortened working day
• 21 working days of vacation
• Comfortable office in Limassol, Cyprus
• Medical insurance
• Help with relocation if needed

Responsibilities

• Develop and Execute Marketing Strategy:
  • Create and implement a comprehensive marketing strategy aligned with business goals and objectives.
  • Lead the development of marketing plans for new product launches and promotional campaigns.
• Brand Management:
  • Build and maintain a strong and differentiated brand identity in the highly competitive iGaming market.
  • Ensure brand consistency across all channels and communication materials.
• Customer Acquisition and Retention:
  • Develop and execute customer acquisition and retention strategies.
  • Implement data-driven approaches to optimize customer lifetime value.
• Digital Marketing:
  • Oversee digital marketing initiatives, including SEO, SEM, social media, and affiliate marketing.
  • Utilize analytics to measure and optimize digital marketing performance.
• Content Strategy:
  • Develop a compelling content strategy to engage and retain users.
  • Collaborate with content creators, influencers, and affiliates to amplify the brand.
• Partnerships and Collaborations:
  • Identify and establish strategic partnerships to expand brand reach and presence.
  • Negotiate and manage relationships with marketing partners and vendors.
• Market Research and Competitive Analysis:
  • Stay abreast of industry trends, market conditions, and competitors.
  • Conduct regular market research to identify new opportunities and threats.
• Team Leadership:
  • Build and lead a high-performing marketing team.
  • Foster a collaborative and innovative work environment.

Requirements

• Proven experience as a senior marketing executive in the iGaming or related industry.
• Strong understanding of the iGaming market, trends, and regulations.
• Track record of successfully developing and implementing marketing strategies that drive customer acquisition and retention.
• Solid knowledge of digital marketing channels and analytics.
• Excellent leadership and communication skills.
• Ability to thrive in a fast-paced and dynamic environment.

Conditions

• Comfortable office in Limassol, Cyprus
• Help with relocation if needed
• Good compensation package
• Medical insurance
• Lunch reimbursement
• Friendly and professional team
• Opportunity to visit all major Events and Conferences around the world

Best Online Insurance Company in The Middle East 2023!

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Mission Digital Hub: To Digitize QIC group to bring its products to the attention of Millions

Our vision is to make QIC group become first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform.

• qic.online Insurance Portal | Get QIC Policy in 2 Minutes
• qd Drive Mobile App | The ultimate app for every driver in Qatar

As an Analyst for our qd Drive Mobile App team, your main responsibilities will include

• Analyzing tasks coming from the product owner and breaking them down into smaller, more manageable parts to ensure their successful implementation. This will involve working closely with the product owner to understand their vision and requirements.
• Developing a deep understanding of our users and their needs. You will work closely with designers and other stakeholders to ensure that our product meets user needs and is designed in a way that is intuitive and easy to use.
• Developing requirements mainly for interface part of our product. This will involve working with designers to translate design layouts into clear interface requirements.
• Accompanying developers through the development process to ensure that the solution being developed meets the task statement and solves the user's problem. While we have testers in our teams for detailed testing, the analyst must ensure that the developed solution meets the requirements and is of high quality.
• Conducting demonstrations of the developed functions to stakeholders, including product owners and developers, and incorporating feedback to improve the product.

Requirements

• At least 4 years of work experience as a business/system analyst (preferred in supper apps and complex projects)
• Strong communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working with integrations, describing changes, and setting tasks for developers.
• Solid experience with interface design
• Ability to compile and maintain technical and project documentation for front and back.
• Experience in working out and describing scenarios for working with the system.
• Strong proficiency in English for correspondence with colleagues.

Terms:

• Long-term service agreement contract with QIC
• We are diverse — our digital nomads work remotely from 18 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick-day-offs
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Probation period – 3 months
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Benefits & Perks

• Group and Individual English language classes
• Corporate 70% discount in Yasno – mental health
• Reimbursement for conferences, training, and purchase of necessary tools
• Consultation on tax policies with a manager
• QIC Running club on Strava
• Corporate discount in Privilege Program, including Qatar Airways

First What, then Who, then How! QIC digital hub has been a remote-first organization, unlocking the power of global talent. Our exceptional team consists of over 120 talented team members from 18+ multiple countries, bringing diverse perspectives and expertise to QIC organization.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Vivid.Money and other leading tech companies.

Apply now and join us!