Customer Support Specialist

yamm.agency

Personal Assistant to Partner (Head of Execution)

✈️ Relocation

Oct 3, 2024

We are seeking a highly organized, detail-oriented, and proactive Personal Assistant to support a private business owner in Dubai. This role is essential for managing both personal and professional responsibilities, ensuring everything runs smoothly for the employer. The business owner operates in various sectors, including tourism, production, real estate, and investments, and needs someone to help coordinate daily tasks, manage schedules, and facilitate effective communication.

Dubai [Please note that no relocation support is provided]

Full-time, hybrid work setting

Salary: ~9000 AED

We’re a good match if you:

Love creating order and organisation, ensuring everything is in its right place.
Can juggle personal and work tasks without dropping any balls.
Adapt quickly when plans change, keeping everything on track.
Have lived in Dubai for a while and understand how things work there, with a solid network to tap into.
Can work independently with minimal guidance, taking initiative when needed.
Set high standards for yourself and take pride in delivering excellent results.
Communicate effectively and can gently guide the employer to stay focused on priorities.

Your role:

Task distribution: 70% personal, 30% business.

Provide daily support by managing both personal and work-related activities. Handle personal errands and help keep your boss's life organized.
Organize and manage your boss's schedule, ensuring meetings, appointments, and daily tasks run smoothly.
Plan travel arrangements, including transfers, accommodations, and itineraries, with attention to detail.
Collaborate with the other assistant to ensure tasks are completed efficiently without the need for constant supervision.
Handle tasks related to government institutions in Dubai, such as passport applications, visa processes, and selecting insurance providers.
Support your boss with administrative tasks, including managing some business-related items, with opportunities for growth in this area.
Provide operational and administrative assistance for your boss's businesses, focusing on document management, report preparation, and payment processing. Ensure all payments for real estate and other expenses are tracked and made on time.
Stay proactive with assigned tasks, using reminders and progress tracking to keep everything on track.

What your typical day might look like:

Your boss is away on a two-week trip to Spain with her family. Arrange everything from transfers to booking all necessary activities, ensuring that she has the best experience possible.
Utility companies in Dubai can be challenging to reach. You’ll need to terminate existing contracts and set up new ones under a separate account. Sounds easy, right?
Real Estate Coordination Call! Assist your boss in communicating with real estate developers to track payments and payment plans for property purchases.

You’re the ideal candidate if:

You have at least 3 years of experience as a personal assistant, and are comfortable managing complex, multitasking responsibilities.
You are fluent in English (C1/C2).
You have proven experience living and working in Dubai, with a solid understanding of local procedures.
You are tech-savvy and can efficiently use digital tools to complete tasks.

Head of Customer Support

Hi! We are starting the search for a Head of Customer Support to join our professional team at Bitsgap. We are looking for an experienced Head of Support who will help make our support even better.

‍What you will do:‍

Operationally manage teams (3 team leads, each having 2 to 5 employees).
Analyze team performance and improve the quality of customer support services.
Set up processes for interaction between departments and teams, making them faster and more efficient.
Analyze current processes and implement new ones as well as AI tools.
Work on employee motivation and onboarding.
Work with metrics.
Collaborate with other departments (tech, content, marketing).

‍What we expect:‍

Understanding of customer service, sales, and building multi-tier support systems.
Understanding of product support principles.
Experience in operational management of support teams in services or crypto products.
Ability to resolve disputes and find individual approaches.
Understanding the specifics of fast-growing companies and the ability to adapt to changes.
Responsibility for results and the ability to support the team and monitor the department's atmosphere.
Understanding the value of feedback and an individual approach to employees.
Experience in crypto verticals and trading (including bots) is highly important!
English - fluent.
Knowledge of tools like Zendesk/Notion/Grammarly/Klaus/Hotjar/Payment terminals/GPT/AI services.

‍We offer:‍

Competitive compensation based on your experience.
Bitsgap covers vacations/sick leaves/expenses for equipment/training and mental health/various compensations upon request.
Work from anywhere in the world.

Customer Support Manager

As the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.

Key Responsibilities:

Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer SuccessLegal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.

What we look for:

Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations
Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.
Communication: Exceptional written and verbal communication skills in English
Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs
Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.

What we offer:

Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
Healthcare perks for US employees
Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
Resources: Access to top-notch hardware and software tailored to your role's requirements.
Remote or Hybrid working - We have an office in Lisbon or New York.

The base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

We are seeking a highly organized, detail-oriented, and meticulous assistant to support Partner at Accumulator. Accumulator is a U.S. private equity firm, operating as an index-like fund covering a wide range of privately held, growth-stage tech companies. Accumulator operates in multiple jurisdictions, spanning the globe - from the US to Asia.

Remote position, with the option to work from anywhere, ideally close to the U.S. Major overlap with ET time-zone is a must.

Full-time

Salary: >2500 USD gross

Compensation package includes health insurance and mobile expenses

We’re a good match if you:

Thrive on structure, organization, and detailed to-do lists.
Can manage both personal and work-related tasks seamlessly without dropping the ball.
Feel comfortable when things change at the last minute and you're the one keeping it all together.
Enjoy using tech tools like Notion, Google Flights, and AI-powered platforms to streamline processes and solve problems.
Stay cool under (lots of) pressure while tackling tasks like coordinating schedules, dealing with vendors, or managing logistics.
Have sky-high standards for quality; anything less then that drives you crazy.
Communicate clearly, confidently, and can keep the boss on track without them needing to ask twice.

Your role:

Task distribution: 70% personal, 30% business.

In this role, you’ll wear many hats, and your day-to-day will vary wildly—from managing logistical challenges to keeping your boss sane while they juggle high-stakes negotiations and tight deadlines. If multi-tasking were an Olympic sport, you’d win gold.

Handling personal tasks for the boss (organizing moves, buying and setting up a house, purchasing a car, family matters such as hiring and managing nannies, tutors, home staff etc).
Creating and managing the boss’s personal systems and plans in Notion (building and maintaining a mindmap, playbook and SOPs).
Managing calendars and personal schedules, including organizing meals, daily routines, and exercise.
Coordinating personal and business trips, finding the best travel routes, and working with contractors and vendors.
Managing tasks related to state institutions (passports, visa applications, obtaining a driver’s license, selecting insurance companies, etc.).
Supporting the boss’s administrative tasks, including managing some business-related items, but with no deep involvement in business processes with a major opportunity of growth in this area.

What your typical day might look like:

Morning hustle: You kick off the day by reviewing the boss's schedule and making sure everything is running smoothly. There's a last-minute request to find the perfect car or a great set of flowers in any part of the world with specific features - no problem for you! You quickly research, narrow down options, and make a few calls. By the time the boss is having breakfast, you’ve already lined up everything (ideally, with no need for the boss to decide on anything).

Midday multitasking: The boss has just changed the travel plans (again), and you need to reschedule flights and find a great hotel in a different city. While juggling that, you’re also coordinating a cross-country move for the boss’s family. Flights booked, hotel confirmed, and movers arranged - just another typical lunch hour for you.

Afternoon wrap-up: As the day winds down, you double-check tomorrow’s calendar, ensuring meetings are aligned, reminders are set, and all the personal errands are on track. The boss might need a quick nudge to remember lunch tomorrow - so you’ve got that covered, too. Before signing off, you send a quick update summarizing the day’s accomplishments and upcoming priorities.

You’re the ideal candidate if:

You have at least 3 years of experience as a personal assistant and are comfortable managing complex, multi-tasking responsibilities.
You are fluent in English (B2-C1) and Russian.
You’re comfortable working remotely but are flexible and able to adjust your schedule to overlap with the boss’ time zone (ET) when needed.
You are highly tech-savvy and can efficiently use digital tools to complete tasks.

Our product is a large-scale and comprehensive solution. It consists of several key components: a convenient dashboard, a multifunctional SDK, and an API. All these provide the necessary functionality for integrating subscriptions into applications. We process payments from Apple & Google Stores, provide deep analytical insights, integrate data for A/B testing, and create no-code solutions to improve user experience.

Our Team

The team work on the principle of full immersion in the problem until its complete solution. We are constantly developing a self-service approach, minimizing the recurrence of problems in the future. In our work, we strive to establish trust-based relationships with clients, including through direct communication.

Duties and Responsibilities

Lead and mentor support team, including onboarding new engineers
Build and maintain knowledge base and documentation
Organize and optimize support processes and ticket system
Integrate support workflow with development team
Manage NPS score and overall client satisfaction
Work closely with CEO and engineers on support strategies
Provide advanced technical support for complex issues
Generate performance reports and analyze support data
Implement and manage support tools and technologies

Who We Are Looking For

Leadership Experience. Proven track record of leading support teams and implementing effective processes.
English Proficiency. Must be able to articulate thoughts clearly in written and oral form for interaction with international clients and colleagues.
Relevant Experience. Experience in B2B and similar fields, along with mobile development experience or training, is desirable.
Technical Background. Understanding of mobile SDK principles, ability to work with monitoring systems (Kibana, Grafana, Sentry), and basic knowledge of network and JSON format.
Process-Oriented Mindset. Experience working in teams with established processes and ability to optimize and implement new workflows.
Problem-Solving Skills. Ability to analyze complex issues, pay attention to client needs.
Energy and Initiative. High level of proactivity and enthusiasm required.
Ability to Prioritize. Must be able to determine priorities in a dynamic work environment and manage time and resources effectively.

Creator Support Associate

Amazon Technical Support Lead

Aug 19, 2024

Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company's continued success, and represent Picsart to its users.

By joining us, you will benefit from

An honest, open culture that emphasises feedback and promotes professional and personal development.
Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
Well-being benefits (including a monthly well-being fund).
Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.

You will

Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
Offer step-by-step basic troubleshooting procedures depending on the user's issue
Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
Present regular reports based on customer complaints
Ensure the implementation of and adherence to community guidelines and policies
Contribute to long-term operational goals, automation, and workflow optimization.

About you

Clear communication skills and a strong command of the English language
1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
Familiarity with Picsart, its features, and its audience
Strong passion for visual art tools
Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
Collaborative mindset, openness to learning, and knowledge sharing
Ability to take ownership of projects and tasks
Knowledge of other languages is a plus.

We are seeking a detail-oriented professional with at least one year of Amazon Seller Central experience and strong skills in Google Sheets. Excellent English (B2 level), time management, and problem-solving abilities are essential. If you're proactive and ready to handle various tasks efficiently, we want to hear from you.

Responsibilities

Organize and oversee tasks within the technical department.
Create and edit product listings (price, images, etc.) both manually and via flat files.
Resolve listing and account issues per instructions or through Amazon support.
Set up and monitor various promotions to ensure proper functionality.
Perform data analysis and collect Pivot Tables using Amazon Seller Central, Excel, and Keppa.
Develop training instructions for colleagues on removing listings.
Review the work of technical specialists and assist in resolving any difficulties.

Qualifications

Minimum of 1 year of experience with Amazon Seller Central.
Proficiency in Google Sheets.
Strong written and verbal English skills (B2 level or higher).
Excellent time management skills to handle a wide variety of tasks.
Keen attention to detail, with strong problem-solving skills and a proactive, can-do attitude.
Willingness to roll up your sleeves and get things done efficiently.

About Us

At Accel Club, we acquire, scale, and operate e-commerce businesses by integrating them into our platform. Backed by leading investors across both the technology and commerce fields, we have built a team of A-players and created an environment for everyone to be engaged, challenged, and passionate about the work we do. We value result-driven and adventurous professionals who are ready to gain new experiences, learn non-stop, and think big.

Junior Application Support

Seeking a Junior Application Support: Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

Why join us?

Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks of becoming a Rhino:

You’ll get a welcome kit 📚
Opportunities for career progression 📈
Live on the edge with our health insurance 🏥
Watch your favorite shows and music with HBO and Spotify accounts 📺 🎵
Coverflex meal card 🍲 💳
Other protocols and special discounts ✨

For this position, the perfect Rhino should have the following skills:

2+ years of experience working on Linux IT projects;
Strong understanding of web servers;
Proficiency in scripting languages (like Shell, or Python);
Knowledge of security and networking fields (SSL certificates, reverse proxy, load balancing);
Knowledge of scheduler tools (Control-M, VTOM);
Knowledge of monitoring tools (Zabbix, Grafana, ELK);
Knowledge of deployment tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory);
Familiarity with Openshift and Docker;
A DevOps mindset;
Fluency in English (B2) and/or French (B2);
Availability to work on a hybrid model twice a week in Porto, to do on-calls every 2 months, and to work on a rotating schedule (7 am, 8 am or 9 am).

Account Management Executive Intern

Tabby

Junior Accounts Payable Assistant

Jul 16, 2024

As an Account Management Executive Intern at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

Key Responsibilities:

Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.

Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.

Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.

Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.

Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.

Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.

Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.

Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.‍

Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

Requirements:

Education: Fresh graduate in business administration, Finance, Economics, or a related field.

Language: Bi-lingual Arabic and English speakers are required.

Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.

Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.

Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.

Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.

Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.‍

Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.

Wargaming is looking for a Junior Accounts Payable Assistant for our Nicosia office to assist in the day-to-day processing of finance-related tasks. We’re looking for a talented and enthusiastic individual with knowledge of basic bookkeeping principles and strong organisational skills.

Reports to

The Junior Accounts Payable Assistant will be reporting to the Head of Accounts Payable. Other key stakeholders include the Head of Financial Operations. This role will be hybrid in Nicosia.

What will you do?

Preparation of templates for General Ledger postings
Assisting the Business with the creation of Purchase Orders
Perform Vendor reconciliation
Arrange filing of documents, keeping the information up to date
Liaise with colleagues in different locations to request any additional information
Participate in any other ad-hoc projects that the Head of Financial Operations might need assistance with

What are we looking for?

LCCI Higher in Accounting or equivalent
2-3 years work experience in a similar position
Fluent spoken and written English
Proficiency in Microsoft Office - Excel, Word and Outlook
Attention to detail with strong organisational skills
Ability to function effectively as part of a team
Ability to multi-task, prioritise and work efficiently in a fast-paced environment
Excellent verbal and written communication skills

What additional skills will help you stand out?

Working knowledge of SAP will be considered as an advantage

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

21 days holiday (additional days based on years of service: up to 25 days) + 15 days as public holidays
Paid Sick Leave up to a certain number of days, Marriage Leave
Career development and education opportunities within the company
English Language courses fully covered by the company upon Manager’s approval
Premium Private Health Care
Mental well-being program (iFeel)
Onsite gym and spa
Free parking
Free drinks-equipped kitchen in every floor building
Hellenic Bank benefits
Employee discounts (e.g. restaurants, bars, etc.)
Personal Gaming Account
Onsite canteen with subsidized prices for food and drinks
Company events, Social Clubs
Seniority Awards
Referral program - You can recommend the best talents to the company and receive a reward

Customer Support Engineer

We are looking for an experienced, highly skilled, and engaged technical engineer to join our EMEA team. Your main tasks will be to resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution. Once you have resolved an issue you will create a knowledge base document to help customers and your colleagues to resolve it proactively. You will closely collaborate with the technical teams within ABBYY: your colleagues in Support, Development, DevOps and QA. In addition to the challenge of serving our customers, we challenge you to develop yourself by using ABBYY University courses. You can work in the office or from home.

To join our team we expect that you are highly motivated, flexible, thrive on resolving issues and working with business customers. You need to have at least 2 years of L2 technical support experience, troubleshooting Windows servers, Linux, and MSSQL databases or any other complex systems. You should be comfortable using and understanding SQL queries, looking for clues in various logs or traces, and be able to read some code. We mainly support our customers in English, so your English level needs to be B2 or better.

Job Responsibilities:

Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session;
Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
Actively collaborate with your teammates and colleagues from other departments to find solutions;
Communicate confidently in Business English (minimum B2 knowledge required);
Write knowledge base articles to help customers even faster;
Follow our well-documented procedures, guidelines, and policies.

Job Requirements:

At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development;
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
Experience in programming (C++);
Basic knowledge of other languages of programming (Java or C#) is a plus;
Great analytical skills to troubleshoot software problems;
Good interpersonal and communication skills;
Advanced English skills (B2 knowledge as a minimum)
Additional European language knowledge is a plus

Here are some of our local benefits:

Work as part of a great international team in a cutting-edge AI software company;
Work remotely or in office;
Interesting and challenging tasks;
Self-development opportunities through the ABBYY University platform
Competitive salary;
25 paid vacation days per year;
Access to FitPass to facilitate your wellbeing;
Private medical insurance.

At ABBYY you will:

Love how you work

We provide remote and hybrid working options to fit all lifestyles.
We use flexible hours across most of our teams to allow you to find your own definition of balance.
Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
To ensure your family is cared for, we offer paid parental leave in all our locations.

Love whom you work with

We are a global team of 800+ colleagues, spread across 15 countries on four continents.
With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
Innovation and excellence run through our veins.
Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.

Love what you work on

We are a company with more than 30 years of experience in the technology market.
Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

Influence Minds is a global marketing agency crafted by individuals and driven for the people. Our passion lies in empowering brands to thrive and flourish through the utilization of influencers across Europe, MENA, China, and the CIS.

We are seeking a Project Assistant who will assist us in all aspects of project implementation - from preparing client spreadsheets to discussing creative concepts with bloggers.

We have a small team and are looking for someone who will be interested and involved in every project. In return, we will help you grow in the field and become part of exciting projects! If you are able to combine a friendly mood with focused, responsible work, that’s a big plus!

Key Responsibilities:

Selecting bloggers and assisting in the implementation of influencer campaigns
Communicating with bloggers/influencers
Preparing briefs
Overseeing document management within the project
Monitoring the release of posts/stories/videos
Preparing reports
Interacting with contractors
Preparing presentations
Preparing budgets, spreadsheets

Qualifications:

English proficiency: Intermediate+
At least 1 year of experience in marketing
High communication skills
Proficient in Microsoft Office
Personal qualities - responsible, ability to effectively multitask, attentive, skilled in polite communication and achieving necessary objectives, tactful

Working conditions:

Schedule: 5 days a week from 10:00 AM to 7:00 PM, must be available and at the computer
Monthly salary: $400
Career growth opportunities
Working with international projects

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

How will you make an impact?

Handle IT support requests from internal employees
Endpoint management through Jumpcloud
Laptop, mobile and IOT device troubleshooting
Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
User account management (Google Workspace, Jumpcloud)
Device provisioning using the Asset Management System
Password management and administration through Keeper
VoIP phone system maintenance (3CX)
Video conferencing support (Google Meet, Airtame)
Technical documentation in our wiki in Notion
Define software and hardware specifications in response to user requirements
Identify and propose areas to maximise user experience and productivity in the working environment.

What makes you a great fit?

Undergraduate or Degree in computer science/engineering or other related field
Familiar with IT support concepts
Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
Able to read and understand technical manuals and process documentation
Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
Ability to translate and demonstrate complex technical solutions to non-technical users
Proven team-working skills by working in a collaborative environment
Strong customer service focus
Good communication skills in English, both written and verbal
Strong organizational skills with the ability to efficiently prioritize and execute tasks.

How can you earn extra bonus points?

Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms
Skilled in Ping Pong, our team has a reputation to maintain!

Junior Client Manager

May 9, 2024

As a Junior Consumer Client Manager you will complete the activation of private client profile registrations, remaining compliant with regulatory guidelines at all times and follow up with clients diligently to work towards both individual and group conversion targets. This includes providing a high level of customer assistance to help facilitate international payments, including pricing and the execution of foreign exchange transactions.

An outstanding Consumer Client Manager understands their client needs, articulates the OFX value proposition and uses relevant financial market insight to add value to their customers. You will be working in a fast-paced environment amongst a motivated team, ensuring consistent seamless transactions are delivered.

What you do

Deliver unparalleled customer service at all times, using your excellent interpersonal skills to build rapport with prospective and existing customers.
Promote customer conversions by selling the benefits of OFX service compared to that of its competitors.
Accurately price and book foreign exchange transactions, utilising skills of negotiation where necessary.
Make relevant foreign exchange product recommendations to customers by recognising their needs.
Be responsible for converting online registrations into new dealing clients within specific timeframes to deliver revenue opportunities – following up by phone or email as required to.
Manage call and email volumes whilst delivering outcomes within restrictive timeframes.
Accurately and comprehensively record all information obtained on phone calls.

What you bring

Degree qualified in a Finance or Business-related discipline is an advantage.

Knowledge, skills, experience

Existing exposure to the banking/finance sector is desired, but not essential.
Excellent communicator, with sound numerical skills.
Integrity, flexibility, reliability, and an excellent work ethic.
Strong attention to detail and ability to perform multiple tasks with exceptional time management skills.
Ability to build effective internal and external relationships.
Proven experience selling a service is an advantage.

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
Benefits that mean something. We offer a range of fantastic benefits, including, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

Cribl is seeking a Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

What You’ll Accomplish:

Develop a deep technical understanding of Cribl Stream.
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

What You’ll Bring:

BS degree in Computer Science or similar degree, or equivalent work experience.
Experience supporting enterprise customers or working hands-on with distributed systems.
Passionate about working on complex technical issues.
Expert-level troubleshooting & problem-solving skills, and a critical thinker.
Excellent client-facing skills, excellent written and verbal communication skills.
Experience with Linux, AWS, Azure, and Networking.
Regex and JS experience is a Plus
Fast learner

Bonus Points/Preferred Qualifications:

Experience with Splunk, Elasticsearch, LogStash and related technologies

CEO Personal Assistant

Sparklo

WordPress Support Specialist (PHP, MySQL, CSS, HTML)

Apr 24, 2024

Responsibilities

Assist the CEO on various aspects of day-to-day operations, provide administrative support;
Formulate communications on behalf of the CEO: coordinate execution of tasks assigned to various departments;
Deal with external contractors;
Assist in planning the working day (manage calendars: schedule meetings, plan tasks, and set reminders);
Search for information; prepare tables, presentations, materials upon request;
Travel support.

Requirements

Experience as a personal assistant/assistant will be an advantage;
Organizational skills and attention to detail;
Competent oral and written communication, business correspondence skills;
The skill of working in multitasking mode (can-do attitude);
Fluent English is a must;
A confident PC user.
Location: Dubai, UAE

Conditions

Salary is discussed with successful candidates based on the results of the interview;
Work schedule - 5/2 (working on weekends is possible);
Work format - remote or hybrid;
The prospect of growth and development in an international company;
Working with a unique international product in the field of innovation;
Support for initiative proposals;
Paid educational courses.

If you want to get a unique experience working directly with the CEO, are ready to learn and get involved in the process, appreciate openness and flexibility, send your CV! We will be glad to see you in our team.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules: 4:00 pm – 12:00 am UTC

Responsibilities

At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.

The role involves:

Supporting our awesome members and customers
Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
Writing clear and helpful responses to customer queries via email, chat and our forum.
Providing knowledgeable recommendations for solutions to handle customer feature requests.
Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
Assisting with and solving all manner of WordPress questions with style!
Being an active part of the Incsub team.

Reach for the skies; we have many challenges and opportunities for those who aspire to do more!

Qualifications:

Essential attributes and experience required:
At least 2+ years of experience with WordPress.
Ability to code using PHP, CSS, MySQL and HTML.
Good knowledge of the WordPress platform and WordPress hooks & filters
Ability to diagnose WordPress issues by isolating potential factors and providing resolution
An understanding of browser console errors and debugging via developer tools
Attention to detail and aptitude for problem-solving
Great interpersonal communication skills, being kind, supportive, and all-around friendly
Being a great team player, keen on working in an expanding, motivated, distributed support team
Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
Fluent in English to communicate effectively.
Ability to work full-time (40 hours/week)

Skill-set:

WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML

Job benefits

Growth-oriented culture.
Excellent compensation with competitive benefits and rejuvenation time-off.
Flexible work environment.
Training, tools and support will be provided to help you to perform your job.
Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
28 days of paid leave per annum (up to 35 days).
Opportunities for paid travel to attend WordCamps and other industry conferences.
Long service leaves (3 months off paid) after you’ve been with us for 10 years.
Annual bonus based on company growth targets
Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

What should I do now?

If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!

Hiring process:

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.

You, as a Controlling Intern, will support the Country Group & EU Controlling Teams other functions in the decision making process together with financial advisory to all relevant topics.

Job Purpose:

Support the Controlling Teams during the closing, forecast preparation
Ensure proper execution of control framework within O-I
Support various business cases calculation

Process Responsibility:

Support the month-end closing process for the European countries to ensure timely and accurate US GAAP financial reporting
Assist in the preparation of reports for respective countries to allow for timely and insightful analysis of financial results
Support audit of US GAAP financials and statutory accounts by providing requested documentation &/or analysis.
Assist with data gathering, consolidation and reporting for various forecast/budget areas in conjunction with European and Country Controlling Teams

Other Responsibilities:

Ensure that information is timely, accurate, relevant, and reliable

Qualifications

Student status of 3th or 5th year of Finance or Accounting
Polish fluent
English min. B2
General Accounting Knowledge as a plus
Good understanding of Excel, PowerPoint, Word
Hyperion/ Essbase knowledge as a plus
Basic Knowledge in SAP as a plus

We offer

Fixed-term contract;
Opportunities to gain an interesting experience;
Employee referral program;
Flexible working hours;
Remote work from Poznań, Poland

Personal Assistant to Senior Executive

Apr 6, 2024

Responsibilities:

Support the CEO on various aspects of day-to-day operations, provide administrative assistance;
Coordinate and ensure the completion of tasks delegated to different departments;
Deal with external contractors and stakeholders;
Assist in planning the working day (including calendar management, meeting scheduling, task planning, and reminder setting.);
Research to gather information and prepare tables, presentations, and materials as requested;
Assist with travel arrangements and logistics.

Qualifications:

Proven experience as an executive assistant/project manager, or similar role will be an advantage;
Excellent organizational and time management skills with the ability to prioritize tasks effectively;
Exceptional verbal and written communication skills;
Ability to work independently and collaboratively in a team environment;
The skill of working in multitasking mode (can-do attitude, ownership);
Fluent English is a must.

Conditions:

Competitive salary based on experience;
Willingness and ability to travel to various locations as required;
Standard work schedule 5/2 in the Central European Timezone; occasional weekend work may be necessary;
The prospect of growth and development in an international company;
Opportunities for professional growth and development in an entrepreneurial environment;
Minimal bureaucracy;
Legal residency within the European Union would be a great plus (but not a real blocker).

Our growing team has an immediate opening for a Personal Assistant to the Senior Executive. This is a great opportunity to become part of the expanding JetBrains family and build yourself an exciting future with us. Preferred locations for a candidate are Amsterdam, Cyprus, or Dubai.

Responsibilities:

Acting as the first point of contact and taking the load from the Senior Executive: dealing with correspondence and phone calls, both business and personal, and running errands as requested
Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
Preparation and assistance to the board meetings: scheduling, agenda preparation, meeting minutes
Booking and arranging travel, transport, and accommodation
Compiling, and preparing reports, presentations, and correspondence
Implementing and maintaining procedures/administrative systems
Liaising with staff, suppliers, and clients
Collating and filing expenses

Requirements:

Discretion and trustworthiness: you will often be party to confidential information
Flexibility and adaptability
Good oral and written communication skills
Fluency in English and Russian, solid writing skills
Ability to structure information and summarize
Organizational skills and the ability to multitask
The ability to be proactive and take the initiative
A knowledge of standard software packages and the ability to learn company-specific software if required

Junior Customer Support Specialist

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote
Schedule: Five days per week including Saturday and Sunday, 16:00–02:00 (GMT-3).
Working type: contract, payments in $
Salary: common income up to $1000 gross (with fixed salary – $500-700 and monthly bonus - $300). The final proposal will be made after interviewing rounds.

You will have the following KPIs:

the First Time Reply during the shift should be 15 min
Customer Satisfaction Rate is at 4.5 and up
expectations regarding policies, flow, tone of voice, and proficiency are met

Responsibilities:

managing written responses to users through the customer communication system Zendesk within the SLA
copyrighting and updating documentation
following product policy and instructions

Requirements:

fluent English (C1) level is a must
digital literacy
analytical and time management skills
ability to work with a high volume of information
previous working experience in other specialties

Will be a plus:

Russian language knowledge
basic level of CRM system or ticketing system knowledge

What do we offer:

remote working format
the opportunity to become part of the best team in the mobile Edtech segment
the opportunity to learn from experienced colleagues
friendly team
international product
payments in dollars

Technical Support Specialist

We are looking for specialists who want to work on large-scale and interesting projects in a team of experts. Currently, we are seeking a technical support specialist (second line).

Responsibilities:

Processing requests from the hotline and system users.
Analyzing technical issues and searching for causes in logs.
Communicating with the development team, bug tracking, participating in testing, and launching new products and services.
Participating in the development of tools for first and second line support staff, setting up data monitoring.

Requirements:

Basic testing knowledge, good knowledge of SQL.
Good level of Excel.
High level of responsibility and independence.
Good analytical skills, the ability to match data, and identify cause-and-effect relationships.
Good communication skills. Stress resistance, calm interaction with users.
Knowledge of working with WEB application development tools.
Basic knowledge of working with APIs and making requests using Postman.
Excellent written and verbal English skills.

Benefits:

Annual bonus program.
Remote work.
Support from a mentor during adaptation.
Internal training in soft & hard skills, creation of an individual development plan.

Hi there! We are PER:FORM, a global communications agency founded by ex-Microsoft employees. We are looking for a Community Manager who will create and manage communities on platforms such as Reddit and Discord for our clients from the tech industry.

Responsibilities:

Daily monitoring of platforms and relevant communities, searching for threads and discussions, identifying opinion leaders among community members, searching for external trends and monitoring current agendas
Development of a content plan on a weekly basis, as well as ideas for situational content
Preparation of text posts and comments
Posting and interacting with users
Coordinating technical support requests

Requirements:

Excellent copywriting skills in English (working together with a native proofreader)
Understanding the nuances and culture of communication in communities, ability to adhere to the required tone of voice
Understanding the specifics of work and types of content on Reddit and Discord platforms
Experience working with technology topics will be a significant advantage

About the role:

Remote
Project-based employment with the possibility of permanent employment
Working in a team of professionals that run global campaigns (project lead, designer, proofreader, videographer)
Competitive salary to be discussed with a successful candidate
Payments can be made in rubles, US dollars, or euros

Junior Platform Operations Specialist

We are expanding our team and looking to hire an innovative and proactive Junior Platform Operations Specialist who will focus on handling day-to-day operational tasks related to our distribution platforms.

Job responsibilities:

Work on incoming requests from various departments within the company to perform troubleshooting on the platforms such as YouTube, TikTok, Pinterest, Snapchat, and others;
Identify the root of issues, improve reporting and escalations processes;
Coordinate launch or closure of content projects;
Identify possible areas of process and workflow improvements within the department;
Work with the IT security team to ensure efficient platform access management;
Work with the partnerships team in supporting operations for various new launches, and issues resolution;
Identify new trends and social media opportunities, contributing to a culture of experimentation.

Requirements:

Detail oriented person with a hands-on approach;
Flexible and adaptable when dealing with new challenges and unfamiliar issues;
Excellent troubleshooting problem-solving skills - experience in customer support or similar roles that involve trouble-shooting is a big plus;
Excellent organizational skills with a love for tracking and reporting;
Hands-on knowledge of YouTube, TikTok, Snapchat, and other social media platforms;
Strong coordination skills to work effectively across teams;
Proficiency in multitasking and working across various task management systems, messengers, and work organization tools simultaneously;
A basic understanding of the digital content ecosystem including digital rights is a plus;
Advanced English fluency.

What we offer:

Competitive salary depending on your experience and qualifications (this will be discussed individually with the final candidate);
Opportunity to dive deeper into the business processes of a popular media publishing company and gain valuable insights into the industry;
Growth and development: internal academy with 800+ internal courses and materials, internal knowledge sharing, constant feedback from your manager, and no limits on launching new initiatives;
A tech-savvy approach and carefully structured processes: no red tape, transparent task management, asynchronous communication (with fewer meetings and more thoughtful written communication);
Creative vibes of the cool international team of TheSoul Publishing, a company whose unique ecosystem is friendly to any new ideas!
Remote-based, full-time cooperation (8 hours per day, Mon-Fri) with the opportunity to work from any place where you feel most productive.

SysOps / Cloud System Engineer

Jan 17, 2024

We are looking for a Founder associate**, who will work closely with company founders** on a wide range of tasks, including business operations (employment, taxes, financial reports, event management), marketing, sales operations. This role is a perfect opportunity for future entrepreneurs to see how an early-stage startup works from inside, learn from experienced founders and the top-level advisory team.

Why should you join us?

You will be part of a dynamic international startup culture
You will be among 10 first best-in-class employees and lead operations and marketing with full ownership
You will work in a company that created world-leading technology with our own patent in the US

What will you do?

Business back office

Prepare documents for customers (NDA, invoices, Letters of Intent, etc.)
Prepare briefs for important meetings
Assist in research (market, customers, partners, etc.)
Manage collaboration with external partners (freelancers, consultants, designers, etc)

Marketing & sales operations

Update presentations and marketing materials
Manage social media accounts and create content, organize PR activities
Prepare for conferences, events and explore new marketing channels

Corporate back office

Handle employee payments and contracts
Organize team events
Prepare financial reports
Support, choose and implement new tools to increase team productivity

This role will suit you if:

You have 1-3 years of working experience in an international company in such areas as processes development, operations, marketing and business development
You are data-driven and amazing at optimizing processes and planning
You have analytical and systemic thinking, attentive to details and deadlines
You have good communication skills, you are fluent in spoken and written English (B2+)
You are comfortable working in an agile environment with a lot of unknowns
You are a fast learner and get joy from helping other people

Additional benefits will be

Understanding of B2B marketing for early-stage startups
Some knowledge about international taxes, employment and finance
Building operations processes from the scratch
Experience in keeping the “health of the team”
Experience in working with legal documents

We suggest

Full-time remote position with flexible working hours
Competitive salary for this position
Stock plan
Relocation package

We are looking for a new customer support agent who can be the voice of users in our team, take part in shaping our existing and upcoming products and grow together with a fast-paced web3 industry. It can be a good fit if you are curious about blockchain, decentralisation, payment systems and are interested in building the product that onboards the next millions of users into the new web. We’re looking for candidates in US timezones.

What you will do

Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
Timely alert the team about possible bugs or glitches in our products
Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
Dive deeper into the user's problems, investigate and help the team locate and fix the issues
Detect patterns in user behaviour and analyse data to extract them and group users based on the data
Use AI to adjust product for each group of users accordingly and set the rules for each group
Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
Become an expert in how smart contracts, blockchains and traditional payments work

What we offer

Compelling web3 project
Work with top notch companies that use Wert and be a part of the web3 revolution
Remote work
Flexible working hours
Flat organisation with no bureaucracy
Opportunities to grow in any department (we have lots of success stories)
Salary grows as you grow

What we expect from you

Strong analytical skills
Talent in turning chaos into system
An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
Impeccable written and fluent spoken English
Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
You are a quick thinker who likes getting to the root of things

Junior Technical Customer Success Engineer

Oct 26, 2023

Sardina Systems is an OpenInfra software platform company based on OpenStack and Kubernetes and is looking for a SysOps / Cloud System Engineer in GMT+6-GMT+10 time zones to join our team.

What will you do:

Understanding the technical assembly of packages
Developing and building packages
Repository management and package testing
Contribute ideas for making the applications better and easier to use

Required:

Clear understanding of fundamentals of Linux operating systems
Knowledge of Python (for systems operations purposes)
Experience with package management/development tools for DEB or RPM
Experience with CI/CD tools, pipeline development
Experience with testing of packages
Experience with common developer tools - Git, IDE, etc.
Written English would be sufficient

Will be a plus:

Experience in system administration and network administration
Knowledge of hypervisors (such as KVM, HyperV, and VMware)
Experience with cloud management platforms such as OpenStack, GCP, AWS
Knowledge of Docker, k8s
Knowledge of automation tools Ansible or Chef
Experience with data center operations

We offer:

Work on an interesting project with a team of experienced professionals
All the conditions for rapid progress in the profession, increasing the complexity of tasks as you develop
Competitive wages with regular review
Flexible working hours (fixing to your local time)
Five-day working week, within 8 hours a day
Daily practice of English during the work process;
Opportunity to attend conferences, meetups and other professional events

As our Support Hero, you will be the champion our customers need! You'll be their first point of contact, supporting them with code installation, product usage, customer exit reporting, billing assistance, and more.

What you'll need to bring:

Perfect command of the English language;
Fast typing skills – at least 40 WPM;
High-level multitasking abilities;
Willingness to work during unconventional hours;
Strong analytical and communication skills;
Exceptional listening skills;
Growth mindset.

Bonus points if you have:

Browser console debug skills;
Familiarity with JavaScript and HTML code implementation process;
Previous experience in customer-facing roles.

Customer Success Manager

Hermiona Education is seeking an experienced and highly motivated Customer Success Manager to join our team. The Customer Success Manager will be responsible for managing the relationships with clients, acting as the primary point of contact between the client's family and the academic team of Hermiona. This position is an excellent way to jumpstart your career in an innovative, Boston-based American company. Moreover, we provide many opportunities to grow in various professional directions, such as project management, product development, marketing, etc.

Key Responsibilities:

Act as the primary point of contact between Hermiona Education and its clients, managing all aspects of the client relationship;
Coordinate schedule of lessons, mentorship sessions, and follow-up consultations for each client;
Coordinate with the academic team to ensure that each client's academic progress is tracked, and that the client's goals are met;
Proactively identify and resolve issues or concerns raised by clients, and ensure that all client feedback is addressed in a timely and effective manner;
Build and maintain strong relationships with clients, and work to identify opportunities to expand the relationship over time;
Maintain accurate and up-to-date client records, including contact information, student profiles, contracts, etc.

We expect to see in the Ideal Candidate:

Highly organized, with excellent attention to detail and the ability to manage multiple projects simultaneously;
Strong writing skills – especially for business correspondence;
Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships;
Strong problem-solving skills, with the ability to show initiative, think creatively and develop effective solutions;
Able to work independently and as part of a team, with a strong work ethic and a positive attitude.

Qualifications:

Previous experience in a client-facing role is highly preferred;
Availability 15+ hours/week;
Upper intermediate (C1) proficiency in English – required;
Spoken and written proficiency in at least one additional language – Chinese/Russian/Spanish/Ukrainian – desired

What We Offer:

Competitive compensation details will be provided based on the result of the interview process, commensurate with level of education and amount of relevant experience;
Work as part of U.S. based company with an international team and possibility for further professional growth;
Fully remote job with flexible schedule (provided deadlines are met)

Aufgrund der stark wachsenden Kundenbasis sind wir laufend daran, unser Team zu erweitern. Aktuell suchen wir Verstärkung im Customer Success für die Position als

Junior Technical Customer Success Engineer

In dieser Funktion arbeiten Sie im Team mit nationalen und internationalen Organisationen zusammen, um globale Netzwerksicherheitslösungen zu planen, zu installieren und zu betreiben. Sie analysieren die Kundenbedürfnisse und beraten den Kunden. Von der Konzeptphase über die Implementierung bis hin zum Betrieb sind Sie eine zentrale Ansprechperson auf der technischen Seite. Zudem bilden Sie die Schnittstelle zwischen unserer Entwicklung und dem Sales.

Sie verfügen über einen Universitäts- oder Fachhochschulabschluss in Computerwissenschaften oder fachverwandten Gebieten, sprechen fliessend Deutsch und Englisch und haben Spass an einer Arbeit, bei der Sie sowohl Ihre technischen Kenntnisse als auch Ihr Kommunikationstalent einbringen können.

Sie sind hoch motiviert, in von internen Spezialisten und Team-Kollegen betreuten Schulungsprogrammen Ihr bestehendes Know-how theoretisch und praktisch auszubauen sowie neue Kompetenzen zu erwerben und bringen idealerweise einige der folgenden Voraussetzungen mit:

Kenntnisse über Unix- und Linux-Betriebssysteme
Vertrautheit mit der Netzwerkthematik im Allgemeinen sowie mit den wichtigsten Internet-Protokollen (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
Konzeptionelle und praktische Kenntnisse im Bereich Netzwerksicherheit. Kerntechnologien: Firewalls, Web Application Firewalls, VPN-Netzwerke, IDS und IPS, E-Mail-Sicherheit und Remote Access
Planung und Implementierung globaler WAN- und Hub-Netzwerk-Topologien
Kommunikation und Zusammenarbeit mit internationalen Kunden
Freude an Teamwork, aber auch hoher Grad an Selbstständigkeit

Open Systems AG bietet Ihnen interessante Herausforderungen im dynamischen und globalen Umfeld der IT-Sicherheit. Sie bewegen sich in einem Arbeitsumfeld, in dem innovative Lösungen, schnelle Entwicklungszyklen, Kreativität und offene Kommunikation gelebt und kontinuierlich gefördert werden. Das Streben nach technischem Fortschritt steht für uns im Zentrum. Sie arbeiten in unserer Niederlassung in Zürich und erhalten die Möglichkeit, Mission Control Einsätze von mehreren Monaten auf Hawaii zu leisten.

Customer Support Associate

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
Analyse trends in sellers issues and suggest improvement ideas and plans
Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
Occasionally work on public holidays to support our Square Australia sellers

You have:

The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)
Experience working in a customer support role or a background in hospitality, retail or a customer-facing role
Comfort with ambiguity and resilient when facing rapid change
Problem-solving skills - you enjoy digging into a problem and finding a solution
The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
The ability to tailor a custom customer support experience to address the unique requirements of individual Square sellers
A strong interest in receiving and implementing feedback and focus on improvement
A passion for Square and desire to help sellers

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.‍

We want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

Technical Support Specialist (Line 2)

The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via email, slack and support cases. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST and Supply Chain solutions. Our customer-facing role will expose you to a diverse group of teams within Semgrep - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively and fast-paced environment.

Location expectations:

Our hope is you will be based out of our New York office, but for the right candidate, we’re willing to be flexible.

Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do

Understand, reproduce and resolve complicated technical issues that our customers have raised.
Own each customer case from initial creation to resolution
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
Be the voice of the customer and helping prioritize recurring feature requests from our customers with our product and engineering teams.
Contribute to building up a best-in-class technical support function, including contributing to our documentation and writing knowledge base articles, writing blogs, or designing integrations between tools.
Participate in on-call duties.

You are ideal for this role if you have

Excellent written and verbal communication skills.
A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
Familiarity with Web Application Security concepts including OWASP Top 10.
Basic understanding of API and Webhooks.
A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
2+ years of experience working in customer support - Technical support experience is a plus.
Ability to work during CST, or EST hours of 8am - 5pm Monday through Friday, and weekend/holiday on-call rotation.

Compensation

Salary Range: $110,000 - $133,000

Our compensation package includes equity and benefits in addition to salary.

Please note that the range listed is for someone based in the San Francisco Bay Area.

What we offer

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.

We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k matching, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else.

We’re seeking a skilled and experienced Technical Support Specialist (Line 2) who will be responsible for providing high-quality and fast support to customers and employees. If you are a technically proficient and customer-focused individual looking for an exciting opportunity to contribute to a dynamic team and support our customers effectively, we invite you to become part of our team!

Responsibilities:

Handle user requests promptly and professionally;
Provide expert advice and guidance to users on service operation and functionality;
Replicate user-reported errors and communicate them to the Development team;
Configure integration exchanges between our service and the Customer's systems, ensuring seamless connectivity;
Interact collaboratively with other support teams from our Customers, actively participating in application-related tasks and monitoring implementation progress;
Ensure compliance with SLA regulations.

Requirements:

Fluency in Russian and Intermediate to Advanced English;
Technical background: solid understanding of database principles, integration concepts, and the ability to interpret and analyze logs;
Problem-solving skills: demonstrated ability to effectively identify and solve problems;
Ability to write basic SQL queries;
Prior experience in supporting client business applications;
Previous experience working in an IT company.

Will be a plus:

Experience in writing complex SQL queries and familiarity with noSQL queries;
Knowledge of Python programming language.

We offer:

Competitive payment;
Work on your timezone schedule;
28 days of paid vacation per year;
Work on international projects with multicultural teams;
Professional development: Inside company training and Performance Reviews.

Moderate Writer Intern

Our National Conversation

The Moderate Writer Intern contributes to ONC’s mission of providing nonpartisan news, opinions, and policy solutions by completing essential tasks in the Core Content Department. The Moderate Writer Intern will focus on writing political content for ONC, including but not necessarily limited to high-quality OpEds and Policy Proposals for ONC’s website. Though Writers will be responsible for producing their own content, the process will be very collaborative, with lots of political discussion in a respectful, nonpartisan environment. Exceptional writers may be given the opportunity to help write a book that will be published by ONC. In addition to ensuring that diverse content appears on the site, this intern will participate in podcasts, events, and other assignments as needed. Furthermore, this intern must ensure that ONC's commitment to nonpartisanship, ideological diversity, and civil debate is evident in all published work. The Core Content Writers will consist of conservative, progressive, and moderate writers, and the team will continue to focus on our 8 policy areas, Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology. This intern must have interest and experience in at least one of these areas, preferably two or three. The Core Content Department will meet on Friday’s at 6:30pm (EST) with all writers, mentors, the Core Content Team Lead, and the Managing Editor. Lastly, Applicants must submit a writing sample with their application.

This position is remote, with work primarily conducted over Zoom and Slack, so applicants must be comfortable coordinating in a remote environment and are expected to maintain a high level of communication. This intern must commit to at least the end of the Fall semester (December 16th, 2023). However, many people choose to extend their internship past the amount of time they initially committed to, provided their performance meets the required standards.

Benefits:

Flexible schedule, college credit, professional networking, and resume-building experience.

Compensation:

‍This is not a paid position.

Responsibilities:

Create consistent content for the website with a team of core content writers.
Ensure ONC's commitment to nonpartisanship, ideological diversity, and civil debate is reflected in all published work.
Participate in civil dialogue with conservative, progressive, and moderate writers focused on our 8 policy areas: Governance, Economics, Infrastructure, Healthcare, Foreign Policy and Defense, Justice and Public Safety, Social Issues, and Science, Environment and Technology.
Participate in podcasts, events, and other tasks as needed.

Requirements:

This role would be particularly good for those working towards a degree in Political Science, Journalism, English or Literature, Public Policy, Media Studies, International Relations, and/or related fields
Exceptional writing skills are required (English)
Proficient verbal communication/speaking skills are a plus
Responsive, consistent, and effective communicator, even during conflict
Experience in policy research, political commentary, political science, or a related domain preferred
Enthusiasm for ONC’s mission and values, including a willingness to participate in polite debate with people of diverse and opposing political perspectives
Ability to work remotely and on their own schedule in order to make deadlines
Google Workspace experience preferred
Ability to attend the weekly Organization-Wide (mandatory) meetings
Ability to attend weekly (Friday) Core Content Department (mandatory) meetings
Must be authorized to intern in the U.S.

Digital Reporting & Social Media Intern

Our social engagement and presence is rapidly growing and we’re looking for someone who loves and respects analytics and data – as much as they love social media itself – to support our team. The digital reporting & social media intern will assist in developing insights and reports on O-I’s global social media content, as well as support emerging social media programs and daily engagement.

This role plays a valuable part in supporting the Editorial Team build out a reporting strategy that ties content and promotion strategies to overall business needs. You’ll develop new reports and consistently fine tune them to deliver ongoing data and analysis of daily social content. You’ll have access to several analytic tools and content intelligence platforms. The role will support the Editorial & Social team by providing ongoing, consistent analysis to enable data-driven decisions. This role will also create one-off reports for special event coverage on social. You’ll assist in translating data from our agency partners to report back to the business.

This role will support our advancement of social media programs. We’ll look to you to help us maintain ongoing initiatives on our social media channels including employee advocacy, executive brand building, account-based marketing and influencer campaigns. You’ll also support the Digital Engagement and Community Manager with social listening and engagement activities on a daily basis.

This is an exciting role with a lot of potential where you’ll contribute to connecting corporate strategies to content strategies and providing the data to support the work. You’ll collaborate across functions and connect with leaders within the company, presenting findings and shaping editorial, social and marketing recommendations.

This internship position is a remote position within our Global Marketing Communications team. You’ll report to the Head of Content & Editorial Strategy, collaborate daily with the Digital Engagement and Community Manager, and work to support the extended Global MarComm team and Global Marketing & Sales team as needed.

Your responsibilities will include:

Unleashing Insights: Produce reports and develop valuable insights to empower the Editorial and Marketing Communications teams in making data-based decisions for their content and campaigns. Be the go-to person for data-driven recommendations.
Tracking and Intelligence: Set up and monitor content and campaign Intelligence platforms to gauge the overall sentiment towards our brand and glass as a material. Understand our audience's perceptions and enhance our strategies accordingly.
Social Reporting Mastery: Deliver impactful social reports with in-depth analysis on a monthly basis. Unveil trends, patterns, and opportunities for improvement, leveraging your exceptional analytical skills.
Special Event Reporting: Be the driving force behind producing comprehensive reports for integrated activities related to special events. Provide valuable insights to enhance future event planning.
Collaborative Trendsetter: Stay ahead of industry trends and collaborate closely with the Editorial team to identify potential opportunities. Together, we'll lead the charge in creative and innovative content development.
Content Reporting Guru: Manage and master content reporting tools for our websites and social channels. Ensure we have access to accurate and actionable data at all times.
Social Program Management: Take charge of larger social program activities, including employee advocacy, account-based marketing, influencer marketing, and executive brand building. Your exceptional organizational skills will keep these programs running seamlessly.
Engaging Daily Listening: Stay connected with our audience by executing social listening and engagement on a daily basis. Be the voice of our brand and build meaningful connections with our online community.
Empowering Sales Communication: Manage advertising communications to our sales team through our CRM system. Your efforts will amplify our marketing impact and ensure alignment across departments.
Product Launch Support: Play a vital role in supporting current and upcoming product launches. Maintain and manage web pages, webinars, products, and our e-catalog, ensuring a smooth customer experience.
Data Translation Expert: Assist in translating agency data and findings into actionable insights for reporting back to the business. Help our team understand the significance of data-driven decisions.

We fully embrace the flexibility and benefits of remote work. We believe in empowering our employees to thrive in their roles no matter where they are located. As such, we are excited to offer this position as a remote opportunity, allowing you to work from any city where we have operations in US.

About You:

You love glass and care about sustainability and the planet
You have Bachelor's Degree in Communications, Marketing, Journalism, or a similar field in digital media.
A strong GPA
Proficiency in social media reporting tools, both native to the platforms as well as external software like Hootsuite, SEMRush, etc.
Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)
Exceptional understanding of content promotional channels, particularly LinkedIn, Instagram and Facebook
You have a record of achievement - We want to see what you’ve accomplished at school, work or extra-curricular activities.
You’re a good communicator, with strong project management skills
You love challenges, working in a very collaborative environment
Good team player
Must be authorized to work in the U.S. on a full-time basis. (O-I does not sponsor working visas for internships).
Targeted graduation range: December 2023 to August 2025

What we offer at O-I:

Competitive compensation
Opportunity for future growth and advancement
Supportive teams to help you grow and learn new skills

Physician Relations Intern

What you will do:

Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
Place outbound calls to physicians in regards to future practice opportunities.
Connect with residents/fellows on social media platform
Inform physicians on PracticeMatch's career resources
Receive inbound calls from physicians, hospitals, and administrators.

Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed.
Produce between 80-100 calls each day

Qualifications

Undergraduate student majoring in Business or Healthcare related fields.
Excellent verbal and written communication skills
Extensive knowledge of social media
Driven and hard-working
Data analysis using Excel a plus
Ability to dedicate 20-25 hours per week
Ability to multi-task, prioritize and manage time effectively.
Attention to detail, as the job consists of data entry of information received from physician.

Additional Information

Practical experience with current product manager and marketing techniques
Shadowing, mentoring, and training opportunities with successful professionals
Opportunity to participate in networking events and company meetings
Flexible schedule for students
Compensation available

In this role, you will become an expert in weekly shopping data.

Your primary responsibilities will include:

Spotting and correcting errors during the content digitization process
Developing solutions for reducing error rates by leveraging systems and processes
Analyzing operational processes to drive continuous improvement for quality and capacity issues
Reviewing consumer data to understand and recommend content improvements to improve user satisfaction
Assisting with the development of training and testing materials

What you'll bring to the team:

You have excellent verbal communication and interpersonal skills
You are meticulous in your work with a keen eye for details
You are a self-starter that has shown the ability to improve and optimize processes
You have experience working with analyzing large quantities of data
You thrive in a team environment
You are interested in learning about the fast-paced retail and technology space
Working knowledge of Excel is a plus, but not required

Here’s how we work:

From working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.

Our culture is at the centre of all that we do. We have been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

Technical Support Representative I

HME is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday - Friday 5AM - 7PM and Saturday - Sunday 7AM - 3:30PM. Note: Operating hours are specific to Pacific Standard Time Zone. Candidates must be willing to work a flexible 40-hour work week.

What you will do in the position:

Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
Prepare and maintains daily logs and records
Identify and makes recommendations for product improvement
Training will be provided

What you will need to succeed in this position:

Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Excellent verbal and written communication
Proven excellent attendance history in your previous employment
Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
Must have flexibility with shifts, including weekend coverage

Pay Range:

$16.25/hour to $18.00/hour This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.

This is an individual contributor role that reports to the Head of Customer Success.

You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.

Responsibilities

Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner
Research issues by testing user flows and clearly document evidence
Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve
Lead demos and onboard companies to Paladin Shield, delivering predictable experiences and strong customer adoption
Lead security consultations with companies that have questions about cybersecurity and their specific security stack
Serve as the trusted partner for end users on product functionality and cybersecurity best practices generally.
Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.
Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.
Display empathy for customer needs and keep stakeholders (internal/external) informed.

Minimum qualifications

Able to work in BST (GMT, GMT+1/BST)
2+ years in a support/service environment focused on SaaS or software
Strong problem solving skills and ability to logically break down ambiguous issues
You enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.
You lead with patience and kindness, especially when handling tough cases.
Strong ability to prioritize and “get sh*t done”. You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.
Strong written and verbal communication skills along with the ability to explain technical topics to non-technical audiences.
You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you see as the highest-impact end user issues that need to be resolved.
Low ego. You know when something is over your head and aren’t afraid to ask for help.

Bonus qualifications

Cybersecurity knowledge or experience
Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack)
We’d love to hear about how you owned technical customer issues from initial report to resolution
1-2 years experience at a high-growth and/or early-stage software company is strongly preferred

Paladin provides a number of benefits to help you bring your best self to work:

Competitive compensation
Generous Equity packages
Health, dental, and vision insurance (W2 employees)
Flexible work schedule and location
PTO, Parental leave, and unlimited sick time
401(k) plan (W2 employees)
Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.

Where is this role located?‍

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).

Junior Technical Support

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

Performing troubleshooting and analysis, including log file investigation;
Acting as a technical focal point in relationships to fellow IT Professionals;
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
Documenting all customer interactions accurately and within SLA in our CRM too

Qualifications

Bachelor's Degree in Information Technology/Computer Science and/or equivalent years of experience
Experience in technical support roles or technical troubleshooting
Ability to quickly learn, understand and explain technical information;
Ability and desire to take ownership of client issues through resolution;
Excellent time management skills;
Ability to work in a fast-paced environment
Excellent communications skills (verbal and written)

Preferred:

Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
Experience with VMware ESX(i), Microsoft Hyper-V, and other virtualization technologies
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);

We Offer

Modern, energetic, global working environment
Opportunities for professional growth and promotion
Work in a stable, dynamic company
Competitive salary, depending on skills and experience
Financial assistance towards healthcare.

What You Will Do

provide support for several software products (accounting sphere) via emails, support chat, phone calls and video conferences;
operate in a team environment with customer satisfaction as the ultimate goal;
interact with co-workers in a fun and supportive environment;
you’ll assist customers of our products in installation, education and training, troubleshooting, maintenance, upgrading, and successful achievement of their tasks;
organize Webinars and Demo presentations;
write user guides;
actively participate in customer behavior research;
analyze the feedback from clients and the inquiries to identify potential problems and unintuitive user interface;
manage and resolve “hot” clients with stressful cases using your communication skills;
displays initiative, enthusiasm, and professionalism.

What You Need

good English skills (С1-С2);
willingness to work from 6 a.m. to 3 p.m. (GMT+8) schedule five days a week (Monday through Saturday or Sunday through Friday);
excellent listening and verbal communication skills;
fast keyboard typing;
knowledge in IT sphere and computer literacy (any degree will be a preference);
stress resistance and ability to handle complaints and difficult situations in a calm and patient manner;
follow high standards, show initiative, proactivity, and professionalism;
have a genuine habit of helping people in general and customers in particular;
flexibility to perform different tasks (multitasking) and follow procedures correctly;
possess drive and enthusiasm for personal development.

Why Synder?

fast-growing product startup, which means a lot of growth opportunities;
great young and open-minded team;
agile atmosphere and joint search for best solutions for our clients;
strong feedback culture, we are ready to listen and to change, to share our ideas, to do our best work, to do our teamwork most comfortable;
you will see tangible results of your work, get feedback from customers and will be building a highly demanded and easy-to-use product;
you will be able to contribute to the process and influence the end product/result, come up with good ideas and make them happen.

Customer Support Specialist

Tasks:

Excel in supported projects.
Help users resolve their issues with game mechanics and app features (no calls, written communication only).
Resolve user queries in a fast and effective manner.
Respond to reviews in the stores (App Store/Google Play).

Requirements:

Fluent in Russian and English (upper intermediate or B2).
Excellent written communication skills in Russian and English.
Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
Detail-oriented, stress resilient, ready to handle a barrage of questions.
Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
Ready to do a small test assignment.
Ready for 2x2 shift schedule. Night shifts are from 9pm to 9am.

What we offer:

Possibility to work remotely or in one of our offices (in Ivanovo or Perm). The offices are located in the centre of the respective cities and have everything you need for comfortable working.
Official placement with all the benefits including paid sick leave and holidays.
Reimbursement for professional courses. Trainings and meetups for professional growth.
Career progression and realization of personal potential.

Customer Success Specialist

We are seeking a motivated Customer Success Specialist to ensure the success and satisfaction of our valued customers. You will build strong relationships, drive product adoption, and maximize retention.

What You Will Do

Develop and maintain customer relationships;
Onboard and guide new customers for smooth implementation;
Understand customer needs and provide solutions;
Provide product training and support;
Identify upselling and cross-selling opportunities;
Conduct regular check-ins and address concerns;
Collect and analyze customer feedback;
Maintain accurate customer records;
Develop compelling and engaging messages for email newsletters;
Create effective campaigns for upselling and cross-selling;
Stay updated with industry trends.

What You Need

2 years of customer success experience in SaaS;
English skills B2-С1, excellent written and verbal communication skills;
At least 1 year of experience in marketing or product marketing;
Familiarity with ActiveCampaign, User Pilot, or similar marketing automation systems;
Strong proficiency in creating engaging and persuasive messaging for various marketing channels.
Ability to work 5 days a week, from 2 pm to 10 pm CET;
Excellent listening, communication and problem-solving skills;
Proactivity, initiative, and enthusiasm for personal development;
Self-motivated and proactive.

Partner Support Agent

Who We Are Looking For:

A candidate with experience in b2c or b2b support, with a strong desire to deliver high-quality responses to our partners as quickly as possible.
An individual with a strong networking mentality, excellent collaboration and communication skills, and the ability to build sustainable relationships.
A team player who is not afraid to ask questions when something is unclear, and who constantly comes up with ideas to improve current processes.
Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!).
A candidate who is fluent in English (spoken and written). Fluency in an additional language is a big bonus.

What The Role Entails:

Processing incoming requests from partners regarding bookings made with us.
Working closely with the tech, product, retail, and finance teams to ensure that incoming requests regarding incidents are promptly communicated.
Suggesting and implementing changes in internal processes and pushing for large-scale improvements of features to reduce processing times.

What We Offer:

An opportunity to join a fast-paced, rapidly expanding travel tech company with a flat organizational structure and a true meritocracy.
A remote-first and flexible work policy, with international opportunities as we continue to expand our global footprint. While our heart is in Berlin, our team members are located all around the globe.
A dynamic environment with ownership over mission-critical projects, spanning the organization, giving you a chance to shape the future of global travel.
Exposure to global brands and international business settings.
A diverse, experienced team to exchange your ideas and contributions.

Media Monitoring Intern

In this role you will:

Support the Media Valuation team across Sponsorship Valuation projects centered around Professional Teams, Rightsholders and Brands within Sport that we work with
Collect, collate, and interrogate data to tell a story within reports to clients.
Report writing; perform media valuation calculations in Microsoft Excel, using functions such as pivot tables, vlookups / assist in the creation of Microsoft PowerPoint and Microsoft Excel reports to be delivered to clients.
Proofread fellow analyst’s reports.

We welcome you to apply to the YouGov Internship Program.

Qualifications

The ideal candidate will have:
Commitment to rigor, detail, and accuracy
Excellent communication skills, both written and oral
Results driven focus and ability to see issues through to completion in a timely manner
An enthusiasm for data
Comfort with collaborating
Familiarity with survey research or related field
Experience analyzing data
Experience with research reporting
Comfort in and/or openness to a remote work environment

Liveops Intern (Game Design)

We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing excellent technical assistance and support to our customers. You will play a critical role in troubleshooting and resolving complex technical issues related to the HeadSpin platform. This is an exciting opportunity to contribute to the success of our customers and collaborate closely with our development and product teams. If you are currently in a technical support role at a B2B SaaS company, this is perfect for you!

What You'll Do

Serve as the primary point of contact for customer technical inquiries and issues related to our mobile testing platform.
Conduct thorough and accurate analysis of customer issues to identify root causes and provide effective solutions.
Troubleshoot and resolve complex technical problems related to software installation, configuration, usage, and integration.
Collaborate closely with the development and product teams to escalate and resolve critical customer issues.
Document and maintain a comprehensive knowledge base of common issues and resolutions to enable self-service support resources.
Provide timely and proactive communication to customers regarding the status of their technical inquiries and escalations.
Collaborate with cross-functional teams to identify opportunities for product improvements and feature enhancements based on customer feedback.
Participate in customer onboarding and training sessions to ensure the successful adoption of our mobile testing platform.
Continuously stay updated on industry trends, best practices, and emerging technologies to enhance technical support capabilities

What You’ll Need

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Proven experience in a technical support role, preferably in a SaaS-based or software development environment
Strong knowledge of mobile applications, mobile operating systems (iOS, Android), and mobile testing concepts
Proficiency in troubleshooting complex software issues, including log analysis and debugging techniques
Familiarity with software development methodologies (Agile, Scrum) and version control systems
Excellent problem-solving and analytical skills with a strong attention to detail
Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively
Self-motivated and proactive attitude with a passion for customer success

Bonus Points:

Experience with testing tools, frameworks, and automation technologies
Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
Knowledge of programming languages such as Python, Java, or JavaScript
Prior experience working with mobile device emulators, simulators, or physical devices

Customer Care Specialist

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers.
We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

Our Customers choose us because we are the best on the market, and as a Customer Care team, we’re an extension of that great overall experience.
If you enjoy working with customers, you know how to deliver a great customer experience, and you’re a cool person to work with, click apply.

Responsibilities:

Providing the fastest customer service response in Europe via phone, email, live chat and social media platforms;
Liaising with other teams to promptly resolve any customers queries;
Ensuring individual KPI’s and overall Service Levels are consistently achieved;
Managing and adapting to a fast paced, ever changing environment;
Participating in various projects when required;
Contribute to best in class NPS and high Customer Satisfaction standards.

Your profile:

English + one or several of the following languages: German, French, Dutch, Spanish. Level is sufficient for free written and verbal communication;
You take ownership of what you do;
You are quick to adapt;
You come to work with a smile;
People like to spend time with you.

Would be a plus:

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

Why us?

Working in European fintech startup with great potential for self-development and professional growth;
A collaborative and flexible working environment, open and transparent communication, and a chance to implement your own ideas and know-how;
Competitive salaries;
Fully remote or office on Cyprus.

If you have experience in game design, liveops design and/or are a student of mobile game related studies and you love mobile games, then check out the job description and push "apply" :)

Some of your responsibilities include:

Be responsible for designing and launching live operations for the Bullet Echo game;
Evaluate with Product Analyst what content types and its distribution systems fit audience segments better;
Work closely with community managers to understand players’ needs and feelings about the game and its specific systems;
Support more experienced Game Designers and Product Managers in the creation of new big features.

What we expect:

Last year student of Game Design or a graduate in Game Design or other game- or numbers-related studies;
Available for 40h/week (10 a.m - 4 p.m. BCN are obligatory hours) and 1 year long contract;
Solid Excel skills (if functions, v/hlookup, array(!));
Ability to prepare design documentation;
Strong communication and interpersonal skills;
Advanced level of written and spoken English;
Strong drive to learn and passion for mobile games.

As a plus:

Experience in scripting or programming in any language;
Previous experience in liveops;
Basic knowledge of code text editor programs and git clients;
Consumer behaviour studies or courses.

Why join us:

We do something magical and unique – we create great games – and we do it well;
You will have the opportunity to take an internship in a global gaming company in a team of professionals;
We operate in a challenging and rapidly growing mobile gaming industry;
Diversity and inclusion are important to us. ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, or disability;
ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty.

Customer Success Intern

The Role

At ComplYant, the Customer Success Intern is a valuable member of the customer success team who assists with both administrative and clerical tasks. This includes making outbound phone calls, drafting or revising communication materials, providing additional information to customers and the internal team, and helping resolve certain product or service issues. If you have previous experience in customer service, sales, marketing or communications, this is an opportunity to step into the fintech space, and learn at a rapidly growing organization.

Day to Day Responsibilities:

Collaborate with cross-functional teams to drive the strategy for end-to-end customer-facing engagements and experiences.
Shape and define best practices to ensure world-class content, tools, and methods are used.
Observe customer meetings to help support the community of customers.
Boost customers on the platform to ensure their needs are met.
Research how to further improve customer success or satisfaction.
Assist with monthly and quarterly business reviews for the Customer Success department.
Help with brainstorming sessions and drafting presentations or materials.

Your Background Likely Includes:

1-3 years of experience in communications, marketing, sales, or customer service.
Strong verbal and written communication, brainstorming, and project management skills.
Comfortable working across multiple departments in a deadline-driven environment.
Prioritization, organization, and time management skills. Able to effectively handle a number of diverse and complex problems at the same time.
Active team player, self-starter, and multitasker who can quickly adjust priorities.

Bonus Points if:

You are a "people person" by nature with a bubbly personality.
Have experience in B2B, SaaS, or FinTech.
You have previously used Salesforce and project management tools.
You are bilingual with fluency in English and Spanish.

The Team

Our fully-remote team values trust, transparency, and support. As a people-first organization, we foster diversity, flexibility, and work-life balance. While we serve on different teams based on function, you will be encouraged to nurture your curiosity and connect cross-functionally to learn and grow. We don’t believe in siloing off teams, data, or skills. We know that we work better as a whole when we encourage members to contribute wherever their skill sets may be of value.

Benefits & Perks

Paid Internship Opportunity with 20-25 hrs per week
Flexible Work Schedule to fit Life/School Needs
Cross-Departmental Learning Opportunities
Full-Time Opportunities Available after a Successful Internship (and/or Graduation)
Opportunity to get Real-Life Startup Experience (Golden for a Resume)
Onboarding Company Swag
Company Gifts - to say thank you!
Robust Internship Training and Onboarding

Week 1 -2 - Your first 15 days
You'll focus on onboarding tasks, guiding yourself through training and being trained by your colleagues, and the high-level expectations your manager has created for you. Completing your Tax Research training successfully is one of your biggest goals. Having a grasp of ComplYant on the front end, knowing how to navigate within HubSpot, and having a level of comfort in accessing and managing tasks within ClickUp is crucial early on. To illustrate your comfort level with the platform, share a one-sentence elevator pitch that sums up your understanding of ComplYant to this point.
Week 3-4 - 30 days in
Start identifying areas of opportunity to contribute and add value to the team's needs and goals as you continue to become more comfortable with all of the tools we use on a daily basis. If you haven't yet, start identifying opportunities to create tasks for yourself within ClickUp. By your 30th day, it's highly likely that you will be introduced to outbound communications, so it is vital to ask your team lots of questions early on and report tool issues you may experience with your Lead as soon as they happen. Take advantage of live training with the team to get through any unfamiliarity you have with the tools you’ll be using, the process you are expected to live by, and the ComplYant product.
Week 5-6 - By 45 days
It's time to implement the outreach processes! You'll also feedback for every one of your direct teammates directly to the Team Lead. As your more seasoned colleagues work through their own tasks and projects, be sure to prioritize the tasks you are assigned, more than likely, your tasks are directly linked to your colleagues’ high-level projects. Everything we do impacts the team and the customer directly, so take pride in the impact you contribute to every day!
Week 7+ and beyond
You will work on defining the area for your Special-Interest Project (SIP) and we will work on enabling you to take ownership of the deliverables. Typically the SIP aligns with your professional interests/learning objectives and contributes meaningfully to our company goals. A SIP aims to ensure you gain as much from this experience as possible while also giving you the opportunity to make an impact in your field of interest, and a great bullet point for your resume!

Eligibility Requirements

Applicants must be located in the United States and must have the legal right to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.

Customer Support Specialist

Tasks:

Excel in supported projects.
Help users resolve their issues with game mechanics and app features (no calls, written communication only).
Resolve user queries in a fast and effective manner.
Respond to reviews in the stores (App Store/Google Play).

Requirements:

Fluent in Russian and English (upper intermediate or B2).
Excellent written communication skills in Russian and English.
Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
Detail-oriented, stress resilient, ready to handle a barrage of questions.
Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
Ready to do a small test assignment.
Ready for 2x2 shift schedule.

What we offer:

Possibility to work remotely.
Career progression and realization of personal potential.

Junior Support Engineer

You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

incidents, tasks, and problem resolution;
collecting, preparing, and cleansing of data for incidents following the instructions;
documentation of already realized solutions (e.g.: training materials, user guides);
an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
confident English level (B2).

Required working knowledge of:

ticketing tools/systems;
understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

Salary to be discussed on the results of the interview;
Official contract in accordance with country legislation;
Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
Working with an international team on exciting and challenging projects;
Great opportunity to realize your professional potential and fulfill your career ambitions.

Helpdesk Support Engineer

Job description:

• Analyze, locate and support Customers with the solutions of their issues;
• Collaborate with internal Development and Testing Teams on issues solving;
• Advise our colleagues from different countries on technical matters;
• Track tickets in Jira;
• Being able writing complex PostgreSQL queries.

Your profile:

• Strive to help customers to find the best solution of their issue;
• Have excellent knowledge of database management systems, preferably PostgreSQL;
• English at least B2/C1 level, you'll be communicating a lot with foreign colleagues;
• Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira;
• Very good at reading logs;
• Excellent understanding of HTTP protocol and network;
• Know how to code, language doesn't matter, sometimes you might want to automate a routine task.

Why us:

• Working at fintech project under a contract in a European company;
• The most advanced development technologies;
• Payment for sick leave and vacation;
• Remote work and flexible schedule;
• Decent salary;
• Bonuses for project success;
• Friendly international team and interesting challenges;
• Attending trainings, conferences;
• Internal Mentoring Program for Knowledge Sharing;
• The ability to influence the processes in the company.

Currently, we are searching for a Helpdesk Support Engineer. You will be reporting to IT Support Team leader and hold responsibility over the 2nd line of IT support.

Key Responsibilities:

Represent IT support on the 2nd level, including verification of potential problems of Clients in production as well as issues of internal Team with our back-office tools
Managing and escalating issues to responsible teams
Keeping the knowledge base about issues and solutions up to date
Studying new systems in order to understand how it works and how to help Clients and Teammates in the best way or find a workaround

Requirements

More than 3 years of experience working in 1-2 or 3rd line of technical support
Experience working with complex enterprise systems (ERP, Back-office/Admin panels)
Experience working with logging and monitoring tools like Sentry, Graylog, Zabbix or similar
Experience working with ticketing tools/systems
Basic knowledge of SQL
Fluent English (B1+)
Nice to have: experience working in fintech/banking companies
Nice to have: experience working with WEB debugging tools
Nice to have: QA experience

Benefits

Competitive base salary
Remote work
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
You will work with an amazing team you can learn from and teach
You will experience joining a high-growth/high-traction organization, with the ability to make an impact
Free English classes via SkyEng
Free mental health support by Oliva

Customer Support Specialist

Apr 4, 2023

Tasks

Development of product documentation: API specifications, integration guides for clients, procedures, manuals;
Development of internal documentation for development, DevOps and QA teams: description of systems and services, description of architecture and infrastructure, specifications and architectural solutions, description of processes;
Collecting product information: interviewing development and DevOps teams, interacting with the product, reading code.

Our expectations

High level of written English (at least B2);
Understanding the principles of working with markup languages (Asciidoc, Markdown);
Experience with the command line and git;
Profound knowledge of IT or the ability to quickly master an unfamiliar subject area;
Striving to systematize and optimize your activities.

Will be a plus

Understanding the specifics of academic and business styles.

Additionally

Willingness to discuss relocation to Georgia;
The ability to work from anywhere in the world.

Responsibilities:

Checking photo-control car profiles and performer avatars

Requirements:

Good verbal and written communication skills
PC knowledge at the confident user level;
Availability of a stable high-speed Internet, personal computer or laptop, a headset;
Developed communication skills;
Initiative, independence, focus on results, and the ability to bring things to a close;
Ability to work with large amounts of information, multi-tasking;
Friendliness, tactfulness and resistance to stress;
Perseverance, patience.

We offer:

Work schedule 2/2 08:00-20:00, 20:00-08:00
Employment in accordance with the Labour Code of the Republic of Kazakhstan
Fixed salary
Remote working format

As a Junior Support Agent at SOAX, you will be responsible for the first communication with potential clients, qualifying leads, and transferring clients to the appropriate team depending on their needs. It is essential to create a super-impression from communication with us to make sure our clients feel valued and heard.

You are our ideal candidate if:

You are a proactive person and passionate about Customer Service;
You are fluent in English and Russian;
You have excellent writing skills
You are creative and enthusiastic in communication with the client;
You are ready to go an extra mile for each client;
You are able to build long-term relationships with clients and make them happy even in the toughest times.

What we can offer?

Four-day workweek & flexible working hours. We don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else.
Remote-first location policy which allows team members to live where they choose and change their location while working at SOAX.
4 weeks of vacation per year + 5 additional holidays-on-demand (all paid in full).
Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh challenges every day. We're a fast-growing startup, and we have big goals! You can help us achieve the next milestone in our journey.
At SOAX, you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books.
We know money talks, so we offer a competitive salary and benefits in GBP.
Great team of enthusiasts to work with; we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive :)

Client Support Intern

Who we seek:

We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.

What you’ll do:

Handle administrative tasks such as account creations and license generation
Be involved in case follow-up and case reviews
Help develop Customer Care processes
We will be offering the potential for career growth with BigID

What you’ll bring:

Passionate and empathetic to customer needs and urgency
Salesforce and Jira experience would be nice to have, but not required
Ability to context switch quickly
Ability and willingness to learn new technologies

We are looking for a Customer Support Agent who will be an intermediary between our company and our clients.

What you will do:

Consult clients via live chat, email, and phone;
Investigate customer problems deeply and provide creative solutions
Communicate with other departments, exchange information with them to solve our clients’ problems;
Provide reports and observe abnormal events on the shift;
Resolve disputes and conflicts with clients;
Work with CRM system;
Assist colleagues from different teams.

It's a match if:

You speak English fluently;
You have excellent communication skills and quick and efficient problem-solving abilities and can find an approach to all types of people
You have excellent customer service skills: you are accurate, responsive and tech-savvy
You are ready for combined shifts - night and daytime.

Actually, no matter what experience you have — we will teach you everything. The key here is your readiness to learn and diligent and responsible mindset.

Nice to have:

Work experience in customer support or sales;
Hebrew (from A1-A2)
Experience with any CRM or ERP (preferably Zoho, Priority)

We offer:

8 hours shifts (day, evening or night time), 5 days a week
Fully remote work and flexible schedule
Opportunity to work with the US market
Tools and resources necessary for support
Competitive salary and paid vacation days
Expertise development and training
Friendly atmosphere

Junior Tech Support Engineer

Responsibilities

Customer communication via Helpdesk (Jira) or video calls (Google Meet).
Identify customer problems, research, and escalate them to the right team
Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
Covering regular cases with documentation
Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
Being an expert on Improvado products behind our customers

Requirements

Bachelor’s Degree in computer science, data analytics, statistics, or information systems
Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
Advanced or fluent English
Good communication & verbal thinking skills
Ready to learn a lot and not afraid of constructive feedback
Eager to talk with customers and help them with solving difficult cases

Nice to have

Working experience as a Technical Support Engineer, Data Analyst, or similar
You have worked in a consulting-like organization or digital marketing agency
Knowledge of marketing analytics
Experience interacting with customers across different organization levels
Basic knowledge of ETL/ELT concepts
Experience with BI tools like Tableau, Google Data Studio, or PowerBI
Linux console understanding
Experienced with Postman
Familiarity with ELK stack

Why Improvado?

Base Salary: up to 1k USD Gross
Opportunity to skip standard internships and start working long-term immediately
Remote OK (with flexible working hours)
Strong product/market fit: marketing data product for US-based enterprises
27 calendar days of vacation
Holidays according to the US calendar and additional days off
Ideal time & stage to benefit from companies growth - just got Series A :)
Extremely fun & open startup environment
Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
Chance to get the company's stock options in the future

Customer Service Team Lead

About Whizz:

Whizz is a rapidly growing NYC-based mobility fintech company that offers monthly subscription-based services for last-mile vehicles to delivery drivers and businesses. Our mission is to help the fast-growing and underserved segment of gig workers acquire and use expensive equipment to boost their profits. We currently offer e-bikes rental/rent-to-own/sales services, but our vision is to expand to other types of products and services in the future.

Why we’re seeking a Customer Service Team Lead:

As Whizz continues to grow, we are seeking an experienced Customer Service Team Lead to join our team. As a key member of our team, you will be responsible for managing our customer service team to ensure that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction and retention by developing and managing schedules, distributing tasks, and ensuring that our team is providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, and have experience managing teams in a fast-paced environment, we'd love to hear from you.

Responsibilities:

Manage and lead a team of 5+ remote Customer Service Representatives (CSRs).
Oversee incoming leads and conversion of leads to customers through phone calls, chats, and messengers.
Develop and manage schedules for the customer service team, ensuring that we are adequately staffed to handle incoming inquiries across all channels.
Distribute tasks among customer service representatives on a daily basis, ensuring that all inquiries are handled in a timely and effective manner.
Develop and adapt scripts for customer service interactions, ensuring that our team is consistently delivering high-quality support to our customers.
Manage the settings of software used for customer service, including chat platforms, phone call software, and CRM systems.
Communicate with tech support of this software when needed to ensure the smooth operation of our customer service channels.
Develop and maintain a comprehensive knowledge base for customer service in Notion, ensuring that it is regularly updated.
Prepare daily, weekly, and monthly performance reports and use this data to continuously optimize our operations.
Provide leadership and guidance to the customer service team, developing their skills and capabilities and fostering a positive and productive team environment.
Collaborate closely with other teams across the organization, including marketing and operations, to ensure that we are providing a seamless and high-quality experience to our customers.

Requirements:

1+ years of experience in a customer service role in a supervisory capacity.
The ability to work on the EST time zone schedule.
Experience working with remote teams and managing customer service operations.
Strong communication and interpersonal skills.
Knowledge of customer service software and tools, such as Zendesk, Hubspot, Front, Intercom or other.
Fluency in English is required; knowledge of Spanish is a strong advantage.
Ability to analyze data and performance metrics and make data-driven decisions.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Excellent problem-solving and conflict resolution skills.
Strong leadership skills, including the ability to motivate and coach team members

What we offer:

Competitive salary of $2,000 per month plus KPI bonuses based on performance
The opportunity to work remotely.
Ongoing professional development and training opportunities to further advance your customer service skills and career growth.
Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.

We are committed to providing our employees with the resources and support they need to succeed in their roles, and we strive to foster a positive and inclusive work culture that values diversity, creativity, and collaboration. Join our team and help us revolutionize the delivery industry with sustainable and accessible last-mile transportation solutions.

We are looking for support agents who reside in countries belonging to the Central/Latin American time zones.

We require:

proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
impeccable writing and communication skills;
attention to details and a desire to understand the subtleties of the tool;
stress resistance and the ability to respond politely to criticism;
experience in technical support and a basic knowledge of HTML, CSS

You will:

work in a team, share tasks and participate in meetings;
handle user requests: answer both general questions and reproduce users' work in Readymag;
write about new features for the Help section;
describe bugs;
submit reports to the development team for repair.

You will get:

Remote work;
7-hour working day including 1-hour break;
28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

‍

Junior Technical Support Engineer

About The Role

Improvado is seeking an ambitious and driven Intern/Junior Technical Support Engineer to join our Support Team. If you're a self-starter looking to jump into the tech or data world, this is the perfect opportunity for you! With a technical Bachelor's Degree, basic knowledge of SQL, and advanced/fluent English, you'll have the chance to learn the marketing analytics domain and grow your career within Improvado. This is a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment and to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future. Apply now and take the first step in your career journey with Improvado!

Responsibilities

Customer communication via Helpdesk (Jira) or video calls (Google Meet).
Identify customer problems, research, and escalate them to the right team
Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
Covering regular cases with documentation
Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
Being an expert on Improvado products behind our customers

Requirements

Bachelor’s Degree in computer science, data analytics, statistics, or information systems
Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
Advanced or fluent English
Good communication & verbal thinking skills
Ready to learn a lot and not afraid of constructive feedback
Eager to talk with customers and help them with solving difficult cases

Nice to have

Working experience as a Technical Support Engineer, Data Analyst, or similar
You have worked in a consulting-like organization or digital marketing agency
Knowledge of marketing analytics
Experience interacting with customers across different organization levels
Basic knowledge of ETL/ELT concepts
Experience with BI tools like Tableau, Google Data Studio, or PowerBI
Linux console understanding
Experienced with Postman
Familiarity with ELK stack

Why Improvado?

Opportunity to skip standard internships and start working long-term immediately
Remote OK (with flexible working hours)
Strong product/market fit: marketing data product for US-based enterprises
20 working days of vacation
Holidays according to the US calendar and additional days off
Ideal time & stage to benefit from companies growth - just got Series A :)
Extremely fun & open startup environment
Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
Chance to get the company's stock options in the future

Customer Service and Quality Control Manager

Description

Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.

To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.

We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.

We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.

Duties and Responsibilities

Formation and management of the customer support department.
Hiring, onboarding and developing great talent.
Training the team to offer the best service to our customers.
Introducing the customer control system.
Developing and introducing the customer service quality indicators and their management.
Building the team’s operating system: structure, workflows, processes and guidelines.
Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.
Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.
Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.
Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).

Requirements

3+ years of experience in Сustomer Service including mentoring, supervision and quality control.
Experience supervising remote teams to targeted KPIs, including selection, training and development.
Proficient English, both written and verbal.
Experience with creating methodologies, instructions, and forms.
Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.
Excellent leadership and interpersonal skills.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Energetic personality with the drive to effect change and develop relationships across all levels of the business.

Benefits

Paid Time Off (Vacation, Sick & Public Holidays)
KPI
Salary: $2,000 - $3,000/mo + $1,000 KPI (starting the 2nd month).
Work hours: from 9.00 am till 6.00 pm EST.

Customer Support Agent

We are looking for support agents in European and Central/Latin American time zones.

We require:

proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
impeccable writing and communication skills;
attention to details and a desire to understand the subtleties of the tool;
stress resistance and the ability to respond politely to criticism;
experience in technical support and a basic knowledge of HTML, CSS

You will:

work in a team, share tasks and participate in meetings;
handle user requests: answer both general questions and reproduce users' work in Readymag;
write about new features for the Help section;
describe bugs;
submit reports to the development team for repair.

You will get:

Remote work;
7-hour working day including 1-hour break;
28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

‍

Microsoft Cloud Engineer (Microsoft 365/Azure)

About us

IT Partner company help clients with projects to migrate Microsoft solutions from On-Premises to cloud services such as MS Exchange, SharePoint, files data transfer, as well as support for these services, including Dynamics 365, Business Voice, various Microsoft Azure Services.

Our clients are US companies in the segment of small and medium-sized businesses

Tasks and responsibilities

The main tasks that are planned to be delegated to the applicant are:

• Control and processing of requests in a Service Desk system.

• Solving of technical problems that arise from our customers in the process of using cloud services.

• Assisting other engineers in implementing projects and setting up cloud services.

• Solving basic issues with Windows desktop operating systems and mobile applications.

• Solving issues with Microsoft Cloud services

Requirements

• General, but confident knowledge of the operation and support of Microsoft Windows 10/11 knowledge of the Microsoft Office suite.

• Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks and WANs.

• Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, how to work with the ticket management system.

• Experience in support in any role is highly desirable.

• Experience with such things as MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory and Azure Active Directory, PowerShell is highly desirable.

• An important condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you will encounter can be easily found on Microsoft websites or popular technical resources.

• Of course, we will help in many situations, prompt and show something, but we expect a high level of independence and initiative from you.

• Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers.

Terms

• Communication within the company using mail, instant messages and voice messages in MS Teams.

• Communication with clients primarily via mail but calls and IM also.

• Remote work.

• Fixed salary in USD

• Bonuses for effective work and projects results

• There is a work schedule - from 1 PM to 10 PM UTC time, with a lunch break. At this time, you must be available for voice communication. Schedule is flexible within 1-2 hours.

• Opportunity to practice English with native speakers.

• Opportunity to learn and work with cutting edge technology.

Coworking Manager

SORP Group