Relocate to 🇺🇸 USA

As our Sr. Product Marketing Manager on the Developer Workflow Team you will build and own all PMM functions, from messaging to positioning to use cases and customer stories. This is a unique role for a marketing leader who loves to build new things, figuring out puzzles and planning for scale.

You’ll be empowered with a dedicated budget, the support of the LinearB co-founders and other leads from Product, Engineering, Sales and Marketing teams. As the primary voice of gitStream, you will split your time between creating successful strategies and tactical execution. As a leader on the marketing team at LinearB you will ensure that all of our outbound efforts are aligned with company goals.

What You'll Do

• User Stories: Our users love gitStream. Engineering leaders around the globe are already using the tool to improve a major pain in their organization. Problem is, no one is telling their stories. You will lead an initiative to put gitStream users on a pedestal in front of the developer community.
• Use Cases: You know a product is special when your users create unique use cases that the product team hadn’t thought of yet. This is the case with gitStream. We need you to become an expert on our users and use cases - and then go tell everyone in the world exactly how gitStream is changing how software development happens.
• Positioning & Content: gitStream is part of our larger Continuous Merge product narrative. Continuous Merge is the next evolution in the CI/CD world. You will manage the creation of content and how we position ourselves in the market. At LinearB content is everyone’s priority, both the management and tactical execution of it.

Qualifications

• The developer persona is one that you are uniquely familiar with from past experience.
• You have experience in driving the successful adoption of a developer tool and scaling the programs that lead to that success.
• You have an entrepreneurial background with experience building tools, brands and experiences from the ground up
• You believe customer stories are the gold standard of product content and have created a mechanism to create and distribute them to prospects.
• You are comfortable and familiar with modern development tools and methodologies
• You bring dynamic ideas to the table backed with timelines, strategy, budget and goals
• Successfully leading cross-functional initiatives is in our blood
• Believes in servant leadership and helping other people be successful
• Blends creativity with a data-driven, scientific approach to trying new things

We’re looking for experienced data scientists to work with our core product teams, who will take ownership of the team’s data projects and serve as a strategic partner to Product, Engineering, Design, User Research, and Marketing.

Teams we're hiring for:

FigJam: this is Figma’s newest standalone product offering, and it’s one of the company priorities this year. FigJam is an online whiteboard for teams to ideate and brainstorm together. The ideal candidate for this team will have exceptional problem solving and storytelling ability, a strong sense of ownership, excellent stakeholder management, and a track record of using data to influence product teams and help them achieve their goals.

Figma Editor: this team works on the heart and soul of our core product and has set a new standard for what’s possible on the web. Our users spend hours in the Editor each day brainstorming, iterating on designs, crafting prototypes, and getting feedback at all stages of the creative process. The ideal data science partner for this team will possess a high degree of creativity and incredible product intuition, allowing them to dive deep into our product to bring clarity around the experience of our most advanced users.

Extensibility: At Figma, we believe that extensibility is critical for unlocking the potential of our creator community. The Extensibility team works on the integrations and developer features that fuel our dynamic resource library. Data scientists in this area are responsible for driving analysis and research into what motivates our creator communities and running experiments to improve the discovery of these resources for our general user base. An ideal data scientist for this area enjoys digging into the technical details of our products, understands creator <> consumer dynamics, and is excited about partnering with both internal and external partners.

What You'll Be Doing:

• Leverage various data science methods such as machine learning, statistical modeling, and causal inference to understand user behavior and optimize the product experience
• Design and evaluate experiments to measure improvements to UI and algorithms
• Generate ideas to creatively leverage data for shaping future product roadmaps
• Drive democratization of data through creation of new datasets and tooling
• Design and surface metrics to guide decision making
• Collaborate with cross-functional teams including Product, Engineering, Research, Design, Sales, and Marketing

We’re looking for someone with:

• 3+ years relevant work experience
• Fluency in Python, R or similar scripting language
• Proficiency in SQL
• Experience in distributed data processing systems (Hive, Redshift, Presto, Snowflake, etc)
• Breadth of knowledge around statistical methods and experiment design, including A/B testing, sequential testing, synthetic control, cluster-randomized testing
• Excellent judgment and creative problem solving skills
• A self-starting mindset along with strong communication and collaboration skills

About the role

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Exempt
• Our cash compensation amount for this role ranges from $141,000 - $194,000 for most US locations and $156,000 - $215,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
• Reporting to the Director, Finance & Strategic Operations

As a Business Analytics & Insights Lead, you’ll…

• Perform in-depth data analysis to deeply understand drivers in our PLG (product-led growth) Self-Serve SaaS business, including growth trajectory, expansion and retention, customer behaviors & cohorts, product & feature changes to identify insights and opportunities and inform key decisions to drive business growth for leadership and cross-functional teams
• Develop advanced SQL queries to extract and manipulate large datasets to quickly identify drivers and test key hypotheses
• Partner closely with central Data team to define business requirements for Data pipeline and create BI dashboards (eg. Tableau) for scalable and timely business insights and reporting
• Proactively monitor growth and adoption trends closely to identify business risks, data anomalies, and develop recommendations and solutions partnering with Product, Data, Engineering, Finance, and other cross-functional teams
• Define and implement statistical and predictive models to accurately forecast business trajectory
• Create high quality documentation and presentation of key analysis and communicate insights and recommendations with leadership and cross-functional partners

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you

You’ll thrive in this role if you have:

• 6+ years of experience working with complex data in a professional environment
• Strong understanding and experience of SaaS metrics and PLG (product-led growth) self-serve businesses
• Advanced SQL skills to query and manipulate large datasets and create data tables
• Strong experience creating advanced Tableau dashboards and effective visualizations
• Experience in developing predictive models for forecasting purposes (eg, using Python & R)
• Ability to translate analytics into digestible insights and takeaways for leadership & executive staff
• Ability to partner cross-functionally with Data and other teams to drive high impact analytical projects independently
• Strong communications skills, structured thinking, and problem solving ability

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement
• Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
• Access to mental wellness coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and financial wellness benefits, like CPA or financial advisor coverage
• Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit their COVID-19 vaccination status as a condition of their employment. Your failure to timely provide requested information, may result in the revocation of your offer or the termination of your employment, as applicable.

At this time, Webflow does not permit employees who are not fully vaccinated against COVID-19 to work out of any Webflow office, visit an office, or attend any in person work or company sponsored events. We will only consider individuals who are fully vaccinated against COVID-19 for roles which require any in person work. If, due to the nature of your role, you are at any time required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.

Description

Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.

To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.

We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.

We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.

Duties and Responsibilities

• Formation and management of the customer support department.
• Hiring, onboarding and developing great talent.
• Training the team to offer the best service to our customers.
• Introducing the customer control system.
• Developing and introducing the customer service quality indicators and their management.
• Building the team’s operating system: structure, workflows, processes and guidelines.
• Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.
• Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.
• Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.
• Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).

Requirements

• 3+ years of experience in Сustomer Service including mentoring, supervision and quality control.
• Experience supervising remote teams to targeted KPIs, including selection, training and development.
• Proficient English, both written and verbal.
• Experience with creating methodologies, instructions, and forms.
• Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.
• Excellent leadership and interpersonal skills.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Energetic personality with the drive to effect change and develop relationships across all levels of the business.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• KPI
• Salary: $2,000 - $3,000/mo + $1,000 KPI (starting the 2nd month).
• Work hours: from 9.00 am till 6.00 pm EST.

About the role

• Location: San Francisco HQ, US Remote, or ON/BC, Canada
• Full-time
• Exempt
• Our cash compensation amount for this role is estimated at $151,000 - $208,000 for most locations and $168,000 - $231,000 for locations with a higher cost of labor. All figures cited above are in $USD or its equivalent in local currency. Total compensation is based on several factors, including but not limited to role, level, professional experience, qualifications, and location.

As a Staff Product Designer, you’ll …

• Define, drive, and review the most complex and mission-critical company projects by leading others, building key partnerships, and communicating cross functional design strategies and visions.
• Continually elevate the craft of design at Webflow and be a thought leader for high impact design decisions, mentoring fellow designers.
• Engage in and inspire honest and clear communication, promoting a culture of care, empathy, and respect within and across teams.
• Transform the design organization by promoting the value of design across engineering, product, and design in ways that enable designers to thrive and innovate at Webflow.
• Pioneer actionable, triangulated approach to data analysis and experimentation to measure the performance and success of our customer experience.

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

About you

You’ll thrive as a Staff Product Designer if you:

• Have experience in Growth design making a high impact in complex, sometimes ambiguous problem spaces
• Like to have strong data-centric, customer-centric opinions that are loosely held
• Communicate, design, and document thoughtfully with specific audiences in mind
• Revel in measurable success that’s tied to both customer and business outcomes
• Value not only a vision and strategy but also the implementation and impact measurement of that vision and strategy

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Our commitments to you

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
• We offer flexible parental leave
• We provide remote employees with the equipment they need to create a great remote work environment
• We will offer you the support you need to help you grow as an impactful Designer and a human being

Key qualifications

• Experience in Banking/Fintech/IT companies.
• Proficient in exploring databases and identify data elements with minimal documentation.
• Strong analytical skills. Good database knowledge and familiar with writing T-SQL and Python scripting
• Experience in MS Azure Cloud technologies, along with experience implementing and supporting applications on the cloud.
• Proficient in, or can quickly grasp applicable business processes and functions.

Your responsibility and scope

• Produce technical documentation, including operations, user guides, etc. for new and existing processes.
• Design information portal in Confluence.
• Provide advisory for system architecture, data model, data assessment, preparation, delivery and visualisation.
• Collaborate with other teams including Data Engineers and Data Scientist to design the technical architecture and models.
• Provide user training and materials for a new implementation.

We offer

• Full-time, remote or office space;
• Latest tech stack, high load distributed application development challenges;
• International team of experienced and talented professionals;
• Ability to become a Technical/Team leader in a fast growing team;
• Relocation/temporary location in Mexico / Canada / States;
• Offsite corporate events in Mexico / Canada / States.