Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
• Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
• You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

• You have experience developing and analyzing client portfolios.
• You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...

• No bureaucracy and simple and clear processes.
• Remote work with a flexible schedule.
• Opportunity for professional growth and trying new things out.

A Senior DevOps Engineer is responsible for the smooth operation of a Business Development IT infrastructure both on premises and in cloud. He will work with developers to deploy and manage code changes, and with operations staff to ensure that systems are up and running smoothly. He is solely responsible for smooth IT operation and recovery of all IT objects that are under his control. DevOps Engineer is the main responsible for server and service improvements, incl. monitoring, backups, configuration, transition from one service to another, system administration, etc.

Technologies:

• Linux based infrastructure
• Virtualization technologies (e.g., VMware, Proxmox, Hyper-V, etc.)
• Databases: SQL and NoSQL
• Web servers: Nginx, Apache, PHP-FPM, Tomcat, etc.
• Containerization and orchestration tools: Docker, Kubernetes
• Cloud platforms: AWS, Azure
• Monitoring and visualization tools: Grafana, Kibana
  

Responsibilities

• IT Infrastructure management and administration – configuration, backup, monitoring, etc
• Deploy updates, fixes and identify manual processes that can be automated
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate deploy, monitoring and visualization
• Ensuring that systems are safe and secure against cybersecurity threats
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
  

Requirements

• 5 years of relevant experience as DevOps Engineer/System administrator
• Experience with IT infrastructure on premise and in cloud
  

What we offer

• Long-term contract with QIC
• Payment in US dollars
• Full-time work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 28 days of vacation, and 10 sick-day-offs
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Qatar ID and relocation to Doha, Qatar
  

Benefits & Perks

• Group and Individual English language classes
• Reimbursement for conferences, training, and purchase of necessary tools
• Consultation on tax policies with a manager
• Running club and online yoga classes with a teacher
• Corporate discount in Privilege Program, including Qatar Airways
  

What you will do:  

• Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
• Place outbound calls to physicians in regards to future practice opportunities.
• Connect with residents/fellows on social media platform
• Inform physicians on PracticeMatch's career resources
• Receive inbound calls from physicians, hospitals, and administrators.

• Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed.
• Produce between 80-100 calls each day

Qualifications

• Undergraduate student majoring in Business or Healthcare related fields.
• Excellent verbal and written communication skills
• Extensive knowledge of social media
• Driven and hard-working
• Data analysis using Excel a plus
• Ability to dedicate 20-25 hours per week  
• Ability to multi-task, prioritize and manage time effectively.
• Attention to detail, as the job consists of data entry of information received from physician.

Additional Information

• Practical experience with current product manager and marketing techniques  
• Shadowing, mentoring, and training opportunities with successful professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

A talented analyst who is charged with finding insights in big data streams. It is valuable for us to have experience in such industries as food delivery, foodtech, food retail, marketplaces.

Responsibilities

• Examine current retail and marketing data.
• Make markup of missing events for analytics.
• Be able to work in Adjust/ Tableau and similar.

Requirements

• 2+ years of experience in a similar role.
• Experience in such industries as food delivery, food tech, food retail, marketplaces.
• English level — B1.

What we offer

• Urgent exit to the project is required within 1 week after the offer.
• Service agreement and work remotely. It's a three-month contract. The contract can be prolonged if you show high results and professionalism.
• Payment in US dollars monthly.
• Full-time 5/2 and Arabic work week Sunday-Thursday.
• Vacation policy: Qatar Holiday Calendar, 28 days of vacation, and 10 sick-day-offs.
• Performance review providing twice a year: March and September.
• In the future the possibility of getting a Qatar ID and employee relocation to Doha, Qatar.

Stack

• Google Analytics.
• Adjust/ Tableau.

As a North America Client Partner at CleverTap Gaming, you will be responsible for managing a multi-million dollar book of business, including some of our most strategic mobile gaming accounts. Your core charter will be to function as a consultative advisor to your gaming clients, helping to guide them at a strategic level across their business and continuously drive more value from our platform and solutions, directly engaging with key executives and stakeholders.  You will own an expansion target for generating new ARR growth in key existing accounts, in addition to a retention target for retaining key accounts.  

What you will do:

• Drive growth and expansion at key strategic gaming accounts
• Build strategic account plans, identify and build exec. champions, isolate and mitigate risk of customer churn
• Establish credibility as a trusted advisor and gaming expert, conducting and leading regular executive business reviews in collaboration with the Customer Success Team
• Manage strategic contract renewals and retain critical clients
• Stay up to date on key Gaming industry trends, changes, and news
• Serve as the lead sponsor at strategic gaming accounts, coordinating with internal teams and resources to better support your customers and unlock more value
• Proactively work to mitigate risk within key accounts, increase client satisfaction, and produce referenceable client success stories to help the GTM teams with new logo acquisition.

Must have:

• Experience in Mobile Free To Play Games either as a Game Tech B2B SaaS or Professional Services provider, or experience in a business development capacity working for a game studio or publisher
• BA//BS degree or equivalent experience
• A minimum of 3 years as a Client Partner, Key Account Manager, or Strategic Account Executive managing and growing enterprise accounts
• High EQ and ability to build deep relationships with Clients
• Experience negotiating and closing large enterprise deals with complex sales cycles and diverse sets of business and technical stakeholders
• Experience managing internal workstreams, gathering product feature requirements, and key client deliverables
• A solution-oriented and inquisitive mindset, with deep attention to detail and organizational skills
• Comfortable digging into business goals, pain points, and processes, building deep knowledge around your client’s business and games
• A natural collaborator, adept at working cross-functionally with key internal stakeholders and teams in Solution Engineer, Customer Success, Product, Marketing, Alliances, and Technical Support
• You need to be passionate about games.
  

Good to have:

• Domain knowledge of mobile SDK’s
• MarTech or Product A/B testing and optimization experience (retention, engagement, and down-funnel monetization solutions)
• MarTech Agency or System Integrator experience
• West Coast Based
• Relationships in the Gaming space with mobile game studios and publishers
  

Who will you report to:

Senior Director of Global Gaming

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high-growth mobile technology space
• Innovate at scale, with learning opportunities

What is working at CleverTap like?

• Be a part of a global category creator - hyper growth B2B SaaS startup
• Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling  growth
• Innovate at scale, with learning opportunities and having fun along the way!

We're looking for an experienced full-time Frontend Engineering Manager to join our engineering team and build & lead the 3rd Frontend team. You should be an empathetic leader, have spent part of your career as a senior-level engineer, and want to help build & grow a team of high-performing engineers.

You should have senior-level (4 years+) experience building modern frontend applications, preferably using React or similar framework.

You should have significant experience (2 years+) leading and growing a team of engineers. You enjoy helping engineers thrive and grow in their roles. You should have a very good idea of how to run 1:1s with your direct reports and how to form strong relationships. You should be comfortable with giving continuous feedback and doing performance reviews. You are expected to grow the team as-needed and help lead a hiring process.

You have a track record of managing engineering teams that delivered great products and features. You should be very comfortable working with the Product and Design teams to formulate product ideas, skilled at writing & reviewing technical specifications, and planning work for your team. You can take on non-critical path technical work if time allows.

You’re comfortable working in a fast-paced environment with a medium-sized talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively, and collaborate in a fully distributed team.

You are located in an American, European or African time zone.

Bonus points if you have...

• Experience practicing the Shape Up product development methodology
• Experience scaling a small engineering team into a few teams
• Experience building JS-based mobile apps
• Built B2B SaaS products
• Experience with sales or sales tools

About the Role

• Manage and grow a team of 4-6 high-performing engineers (US and EU timezones), support them through 1:1s and continuous feedback, and empower their career growth.
• A mix of team leadership, people management, product ideation, project coordination, and maximum 10% of your time spent on non-critical path IC work.
• Work with a team of mostly-senior engineers, product managers, and designers to deliver great features.
• Manage and optimize development processes as the team grows.
• Participate in formulating a long-term frontend strategy.

Why work with us?

• Culture video
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative
• Our story and team

Our Values

• Build a house you want to live in -- Examine long-term thinking and action
• No BS -- Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others

How We Work Together

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
• Appreciation for Deep Work: *During your normal work day, not after a day of meetings*.
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

• Aiding the qualification of opportunities to ensure best use of resource
• Communication of the bid process to all members of the bid team
• Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
• Development of a response structure and the allocation of responsibilities and timescales
• Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
• Co-ordination of responses to customer queries
• Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
• Adherence to the Bid Review process
• Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
• Maintaining & Developing “boiler plate” content
• Aiding in maintenance of Bid Log
• Aiding in the provision of document production facilities on nominated sites

What do we need from you?

• Bid Management Experience
• Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
• Marketing Communications experience
• Customer facing experience
• Experience dealing with Senior Management & Director level staff
• Commercially aware and knowledge of a variety of commercial deal structures
• Ability to lead/ control conversation
• Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

Can you write short copy as well as Minor Threat? Do you play video games just for the soundtrack? We are looking for a Senior Midweight Digital Creative Copywriter to kick our users’ bedroom doors in with your words.

Key responsibilities:

• Reporting directly to the Lead Copywriter, you’ll ensure all copy briefs are met with quality writing that grabs our audience right in the emotions
• Working with every part of Muse Group to ensure the copy is sublime across ads, CRM, web, performance marketing, demo videos, articles, product and more.
• Taking part in marketing and product brainstorming to boost creativity in our ideas
• Using brand guidelines to write in the tone of voice needed for our varied audience
  

You:

• Self-driven, organised and proactive
• Highly creative and strategic, a non-traditional thinker
• A keen eye for detail, expert-level grammar and language skills
• Excellent communication and presentation skills, you take on feedback and build on it
• Confident in all media: 360 Campaigns, film scripts, CRM, SEO, both long and short-form
• A good knowledge of inclusive and accessible writing practices and able to write for a global audience
• A love of collaboration, working with designers, product and marketing teams to create the best possible outcome
• You could take on Dave Grohl as the ‘nicest person in music’
  

Required Experience:

• 5+ Years experience Copywriting in a creative advertising agency or in-house
• Excellent high-level conceptual thinking
• Native-level English fluency
• Brand, CRM, SEO, Social Media, & Performance Marketing, UX & UI
• You’re the biggest music fan of your friend group
  

CVs Turned up to 11:

• Creative and advertising awards
• An in-depth knowledge of music: basic music theory, experience with instruments and a love of multiple genres, from pop to rock to classical
• Ability to play an instrument yourself – so you really know our audience
  

We Offer:

• Creativity every day: we make products for musicians, artists and creators, and so each of us is a bit of a musician.
• Impact: the opportunity to influence the development of the music industry: we positively impact the lives of 400 million musicians around the world — and growing.
• Growth: we pay for specialized training, language lessons, conferences and books to help you upskill.
• Care: therapy for all employees and assistance in difficult life circumstances.
• Freedom: This is a remote role which means you can wear what you want, blast your music loud and jam during your lunch break

Prince once said “What’s missing in pop music is danger,” we think it’s the same with writing today. Do you have what it takes? Send us your CV and portfolio.

We are looking for an experienced Project Manager who can strengthen processes in the team of our flagship game Hero Wars. You will focus on building effective processes in the entire team to achieve the strategic goals of the product.

What you’ll be doing

• Challenging producer`s launch projects/features decisions
• Owning an ideas backlog and ensuring the design quality of these ideas
• Owning Product roadmap
• Managing the development and team-building processes
• Controlling over delivery and getting into plans
• Assisting in the product vision shaping by the producer
• Prioritizing backlog according to the producer's vision
• Highlighting problems / missing plans, etc., forming primary plans to solve these problems

We hope that you

• Worked in a similar position in Gamedev
• Have a basic understanding of how the product works and was responsible for monetization results
• Know and apply facilitation methodologies, Agile/SCRUM/Kanban practices
• Know and apply the methodologies of prioritization, grooming, ranking tasks and projects
• Know and practically design, and model business processes (for example, BPMN)
• Evaluate projects on financial basis models, P&L projects, and teams

Nice to have:

• Interacted with top-level team members (Team lead, Project manager)
• Willingness to build business value streams, the components of which are people, teams, and their interaction
• Creative thinking in your field of activity, while being able to direct the initiative in the direction indicated by the producer
• Responsibility for maximizing value by managing processes within the stream/destination and assisting destination software in setting goals
• Good knowledge of cause-and-effect relationships of the production process, ability to prevent the risks of making wrong decisions
• Ability to focus on the direction goals achieving formed by the Product Owner and organize teamwork and proper planning

What we offer

• Healthcare
  Medical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
• Work, life, and balance
  We offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
• Sports
  You can choose various sports activities like yoga, football, and volleyball in our official locations.
• Relocation support
  A relocation package is available for you if you decide to join us in one of our official locations.
• Skills improvement
  Let's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
• Events
  Our events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
• Community & ESG
  We are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.
• ‍

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

Reporting to the VP of Sales, the Director of Inside Sales will be responsible for building and growing our inside sales team supporting the U.S. and UK. You will also be responsible for setting standards, KPIs, selling strategies, and dashboards to measure overall outcomes. In addition to hiring and growing the sales team, your efforts will depend upon understanding the voice of the customer, aligning our solution value proposition, training the sales team and knowing when/how to leverage product experts to close a deal. You will embrace this fast moving industry by working with your sales team to position us for ongoing success.

You Will:

• Enhance the existing go-to market plan for our software solution, by building on the voice of our customer, understanding our technology and process solutions, understanding how the market competitively sells, and working alongside our experts to create a position of strength
• Set and achieve revenue targets according to the Company’s goals, sales conversion metrics, and monthly, quarterly, or annual sales goals
• Organize and orchestrate internal resources to obtain sales objectives
• Develop and continually optimize sales and channel profitability, partner recruitment, assessment, channel growth, technologies, and programs that quantifiably drive pipeline and new logo growth
• Maintain and provide accurate pipeline tracking within the department’s sales processes, including up-to-date data entry of leads and prospects, maximizing performance of channel partner campaigns, and leading strategic quarterly business reviews (QBRs)
• Work closely with the marketing team to develop meaningful sales content, sales tools and reports to that provide necessary information to key buyers including the CFO or Financial leaders in the organization
• Define and implement onboarding programs to efficiently onboard and reduce partner ramp time to productivity
• Meet and exceed established sales targets, including calls per day, meetings per month, and closing proposals and revenue targets
• Manage the department’s budget for planned travel, key customer meetings, etc
• Recruit, motivate, and evaluate professional and aggressive sales and channel staff
• Coach and mentor sales managers and professionals
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department’s goals

You Have:

• 5+ years of sales experience, preferably in business to business (B2B)
• 3+ years of experience building and managing scalable direct, indirect, and channel sales teams OR leading teams who were required to deploy solution selling methodologies
• Experience managing and/or architecting GTM strategies based upon the voice of the customer and industry competitive intelligence
• Demonstrates natural curiosity
• Has worked in an environment, where the sales process included partners, implementation and subject matter experts that were part of the deal team
• Experience architecting and implementing effective sales compensation models
• Metrics driven and prior experience with dashboard metric supervision and development
• Possess strong analytical skills with a growth mindset
• Possess the desire to make a profound impact on the company’s growth trajectory
• Ability to act strategically with demonstrated ability to influence the performance of an overall sales organization
• Ability to make decisions, follow-through, and measure outcomes

U.S. base salary range for this role is $150,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.
Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.  You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.  

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

• 8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
• Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
• Previous experience with Internet and networking technologies and products, including email security products
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

• Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
• With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
• Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

• Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
• Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

• Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
• Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
• Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

• Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

• Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
• Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are seeking an experienced Head of GTM Operations & Strategy who will be responsible for optimizing the effectiveness of the Revenue organization through the development, implementation, and maintenance of a range of sales operations functions. This person will work closely with key cross functional stakeholders to insert operational rigor into our revenue forecasting, deal management, revenue analytics, and data governance functions.

This role will report directly to the Chief Revenue Officer.

What You'll Do

• Lead global sales, customer success, and partnership operations
• Develop Go To Market strategy in partnership with the Chief Revenue Officer, providing data-based insights into performance, market opportunities, and potential threats
• Lead an enablement team to onboard and train for world class execution
• Own Go To Market strategy and analytics
• Manage the design, procurement, and ongoing function of the company’s business systems, including all Go To Market tooling
• Manage a high performance cohort of functional area directors, building strong culture, performance management, and career development frameworks

Operations, Enablement, and Analytics:

• Act as a primary business partner to the finance organization and Chief Financial Officer
• Own forecasting, productivity, and performance metrics across all revenue teams and drive accountability/results within GTM leader
• Own deal desk including: deal structure strategy, non standard deal, and discounting approval framework (in consult with Finance)
• Drive organizational change management processes to maximize impact while minimizing disruption to the business
• Oversee sales operations processes, including the process optimization, validation of orders, compensation, territory management,  pricing, contracts, and billing
• Oversee and enforce data and process governance, integrity, and hygiene
• Develop a best-in-class staff of analysts that serve as key business partners to revenue leaders who build key “source of truth” views

Strategy & Planning:

• Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, bookings targets, and other key annual planning modeling outputs.
• Strategically plan, manage, and maintain territories. Both to launch a new fiscal period but also as headcount growth occurs throughout a year.
• Strategically plan and implement incentive plans and targets in concert with Vanta’s revenue plan
• Work closely with senior sales executives, Head of Legal, and CFO
• Assist in providing analytics framework for regular business reviews and annual planning cycles

Systems:

• Provision reporting and business intelligence systems, including building “single pane of glass” visualization and providing standardized data reporting packages to leadership
• Drive systems change management processes for optimized performance and cost
• Oversee Salesforce integrations & data governance requirements

How To Be Successful In This Role

• Minimum 10 years of revenue operations experience in SaaS
• Experience in a high growth environment within a growth stage company
• A world class written and verbal communicator with the ability to present at all levels
• A proven history of being able to influence and rally diverse stakeholders using both qualitative and quantitative insights
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader Vanta strategy
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Experience implementing and scaling initiatives across globally dispersed teams
• Experience in designing and implementing sales and success programs for technology, channel, and services partners
• Foster a team environment where team understands operational vision and career growth strategy

Additional Desirable Skills

• Experience leading distributed operations teams across multiple global timezones
• Experience with product-led growth business models

Pay Range: $281,000-$330,000; If you are offered the position, your offer amount will be based on your experience.

What You Can Expect As A Vantan:

• Industry-Competitive Salary and Equity
• 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
• 16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
• Health & Wellness Stipend
• Remote Workspace Stipend
• 401(k) Matching Plan
• Flexible Work Hours and Location
• Open & Encouraged PTO Policy
• 9 Company Paid Holidays
• Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
• Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
• Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

Arcadis’ Michigan Office is looking for a Junior Structural Engineer to join its growing team.  Our office is a full service Architectural and Engineering firm that services a wide variety of clients across the globe.  Candidates should show a will to learn, be self-driven, and team mentality.  Other duties include:

Responsibilities:

• As a member of a collaborative engineering and design team, you will work on a wide variety of technically challenging projects to support client recommendations and reviews.  These projects may include creating calculations document designs, and specifications that exceed the quality expectations of clients.
• You will assist Structural Group Leaders in performing structural analysis and detailed design of steel frames, concrete members, concrete and steel connections, and foundations.
• You will receive guidance, training, and mentorship from our highly technical and experienced staff.
• You will assist in review of structural shop drawings for various types of structures.
• Coordinate with other disciplines.
• Work with a full service design team on the design of buildings.

Qualifications

• Bachelor’s degree in Civil or Structural Engineering
• 1 to 4 year’s relevant experience of progressive experience required.
• Successful completion of the Fundamentals of Engineering Exam (FE)
• Knowledge of the practical application of structural engineering including analysis for structural supports, loads, and design integrity.
• Knowledge of design techniques, tools, and principles involved in the production of technical plans, blueprints, drawings, and models.
• Proficiency with MS Office applications and Bluebeam
• Familiarity with Risa 3D, Revit, and Newforma a plus
• Excellent written and verbal communication skills.
• Knowledge and understanding of relevant Building Codes and design standards.
• Familiarity with Building Information Modeling (BIM) Revit.
• Excellent work ethic and desire to succeed.

Additional Information

Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis IBI moving forward. Please refer to our website for more information.

Our employees will find a design environment where collaboration is at the core of the business. We proudly support our team members through continuing education, completion of licenses and certifications, memberships in professional societies, seminar and conference attendance.

• Robust Extended + Medical Benefits
• 401k Match
• Participation in Incentives Program
• This role is designed to be on site - 5 days a week
• Coverage of Licensing Fees and Annual Dues to Professional Associations
• Professional Development & Self-Directed Learning Resources

Arcadis IBI Group is proud to be an Equal Opportunity Employer.  As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network, and Diversity & Inclusion Council.

We request applicants submit a RESUME highlighting relevant work experience; please limit PDF files to 10MB. For design related roles, we also require a portfolio to review.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Metabase is looking for a customer-focused, highly technical Success Engineer, Community Focus to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.  You will help and build relationships with our customers in the public places they hang out (like LinkedIn, Twitter, Reddit, and data slack communities), providing help to Metabase users using our open source and for-fee products.  Our discourse forum is often the first resource that comes up when our customers search for issues and it’s used by Metabase customers big and small.

A typical day will involve a mix of answering our users on our discourse forum and helping customers on Twitter or other social channels.  Any given week, you might correspond with our users to hear what they’re trying to accomplish, construct SQL queries to analyze data in Metabase, drop into a programming language to debug an embedding issue, collaborate with our writing team, or participate in brainstorming sessions on what content we should create for our customers.

Being a Success Engineer at Metabase would be a great fit for you if you:

• Enjoy helping people and solving their problems
• Have a strong technical background (minimum of 3 -5 years writing production code or administering systems)
• Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)
• Have excellent written communication
• Are comfortable being the face of Metabase during webinars or in-person events

You are an expert in at least one of:

• Running Metabase on a variety of operating systems for multiple years
• Strong background in networking and how web applications function
• Managing servers (either physical, or Docker, or AWS/GCP/etc)
• Managing databases and strong SQL skills

It’s not required, but a plus if you:

• Have experience with open-source products
• Are fluent in multiple languages (this is helpful as our users are world-wide)
  

We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.

We are looking for trustworthy and proactive senior engineers with at least 3-4 years of engineering experience.  Engineers can expect to work on many projects at the same time, build and manage diverse projects from different disciplines, formulate and execute strategies, and coordinate with other cross functional partners. Their responsibilities usually include researching and developing new designs and products, development of new products, and cross functional collaboration with other departments.  To be successful as a senior engineer, you should have exceptional foresight, great communication skills, working knowledge of different engineering disciplines and how they relate to one another, and an aptitude for managing risk. Ideally, candidates will have proof of their technical skills and mentorship ability, and an appreciation for the complex nature of the industry.

Responsibilities:

• Write high quality code in Javascript.
• Javascript library knowledge and frameworks (React, Angular, AWS SDK, FingerprintJS).
• Develop/Write unit tests and participate on end-to-end manual testing.
• Communication with Backend microservices.
• Participate on architectural and technological decisions.
• Bring new ideas for product improvements.
• Collaborate closely with other departments from the company.

Requirements:

• BS in engineering required
• +3 years relevant work experience
• Master's degree in engineering a plus
• Expert-level knowledge of sector technology and processes
• Strategic thinking
• Strong communication, interpersonal, and conflict resolution skills
• Critical thinking and problem-solving skills
• Data analytics skills and experience
• Attention to detail
• Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
• Organizational, planning, and documentation skills
• Proficiency using presentation software to explain complex information to non-technical management personnel and other stakeholders
• Ability to work on multiple projects in various stages simultaneously

8 Aspects of our Culture:

• Values are what we value
• High performance
• Freedom & responsibility
• Context, not control
• Highly aligned, loosely coupled
• Continuous Feedback
• Pay Top of Market
• Promotions & Development
• Learn more about Life at Incode!

Benefits & Perks:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)

We are currently looking for a  UI/UX designer (Part-time).

We would love to work with you if you:

• have 3+ years of proven experience in UX design
• have a strong portfolio - demonstrating all types of design across various customer touch points
• know how to research and offer UX solutions
• know how to manage balance between simplicity and efficiency of the system
• are passionate in visual design, user interfaces and digital communications
• are experienced in formal UX practices, user research, prototype development, usability testing
• are comfortable to present and defend UX solutions to executives
• know written English (B2+)
• can work both independently and in tight cooperation with development team
  

Job Information:

• Part-time employment (10 - 20 hours per week, full time work is possible in the future)
• remote work in GMT +2/+3 time zone;
• salary paid in US dollars
• dev team speaks Russian

The Digital Advertising Strategist is an experienced digital advertiser with hands-on campaign management experience who will support Fluency’s shared pool of accounts while also supporting Advertising Engineers and Advertising Architects as they work with Fluency’s Managed & Unmanaged clients to achieve the clients goals. The Digital Strategist assists with many aspects of the client relationship such as making campaign optimizations and updates to Google and Facebook Ads’ campaigns, making ppc campaign strategy recommendations, handling incoming client requests, and troubleshooting technical issues.

External Role Duties:

• Respond directly to client requests and communication
• Leverage Fluency platform to manage digital advertising campaigns, analyze performance, and execute optimizations on a host of channels including but not limited to Google Ads, GDN, Google Shopping, Facebook, Instagram, Waze, Microsoft, YouTube
• Proactively make recommendations to clients to improve strategy, performance, and business efficiencies
• Have a firm understanding of client goals, objectives and key performance indicators (KPI)
• Create reports to communicate strategic activities and performance improvements at scale

Internal Role Duties:

• Work with other Digital Strategists to ensure that Fluency’s shared pool of clients are properly supported
• Work directly with Advertising Engineers & Advertising Architects to ensure strategy alignment and execution of client goals
• Leverage Fluency to execute digital advertising campaigns  at scale on multiple channels
• Manage incoming tickets and tasks
• Troubleshoot technical issues and validate system bugs
• QA new releases and Provide useful feedback to the Fluency products organization
• Contribute to  internal process documentation.

Required Experience:  

• 5+ Years of Digital Advertising Campaign Management (Google Ads, Facebook)
• Experience building and managing moderately complex search campaigns
• Strong communication, analytical and presentation skills
• Demonstrated ability to manage and build strong client relationships

In this role, you will become an expert in weekly shopping data.

Your primary responsibilities will include:

• Spotting and correcting errors during the content digitization process
• Developing solutions for reducing error rates by leveraging systems and processes
• Analyzing operational processes to drive continuous improvement for quality and capacity issues
• Reviewing consumer data to understand and recommend content improvements to improve user satisfaction
• Assisting with the development of training and testing materials

What you'll bring to the team:

• You have excellent verbal communication and interpersonal skills
• You are meticulous in your work with a keen eye for details
• You are a self-starter that has shown the ability to improve and optimize processes
• You have experience working with analyzing large quantities of data
• You thrive in a team environment
• You are interested in learning about the fast-paced retail and technology space
• Working knowledge of Excel is a plus, but not required

Here’s how we work:

From working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.

Our culture is at the centre of all that we do. We have been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

We opened a new office in Dubai and looking for a remote recruiter who will support the operations in new office.

Key Responsibilities include but are not limited to:

• Develop and update job descriptions and job specifications;
• Prepare recruitment materials and post jobs to appropriate job boards/sites/groups etc;
• Source and recruit candidates by using databases, social media etc;
• Screen candidates resumes and job applications;
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule;
• Onboard new employees in order to become fully integrated;
• Monitor and apply HR recruiting best practices;
• Provide analytical and well documented recruiting reports to the rest of the team;
• Promote company’s reputation as “best place to work”.
  

Requirements: 

• Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter);
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc);
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc);
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS);
• Excellent communication and interpersonal skills;
• Strong decision-making skills;
• BS/MS in Human Resources Management;
• Fluent English and Russian.
  

We offer:

• Working in a multinational rapidly growing business;
• Competitive Salary;
• Fully remote work.
  

We are looking for a Senior UX Researcher with a deep understanding of our users to take the leap forward in the user experience of the Ultimate Guitar product.

Key responsibilities:

• Designing necessary research for specific tasks/projects.
• Finding respondents for research studies.
• Conducting qualitative and quantitative research.
• Analyzing research results, and identifying issues/insights.
• Presenting research findings.
• Assisting the team in finding answers to essential questions.
  

Required experience:

• Extensive UX research and JTBD interviews experience 3+ years.
• Strong knowledge of research methodologies, both qualitative and quantitative. Understanding the principles and areas of applicability of different types of research.
• Proficiency in data analysis and interpretation.
• Familiarity with user-centered design principles and practices.
• Proficiency in UX research tools and software.
• The ability to find the right audience for the problem or hypothesis being researched, and to organize the whole process from start to finish.
• Excellent communication and presentation skills.
• Playing guitar or other musical instruments, understanding terminology.
• Confident in spoken and written English, able to conduct interviews with English-speaking respondents, write scripts, and organize surveys.

Nice to have:

• Design or analytical background.
• Experience with email or push notification mailing systems.
• Experience with analytics systems, basic knowledge of SQL.
• Experience with R/Python for conducting cluster analysis.
  

What we offer:

• International experience: become a part of an international team, from the US to the UK and beyond.
• Creativity every day: we make products for musicians, artists and creators, and so each of us is a bit of a musician.
• Opportunity to influence the development of the music industry: we positively impact the lives of 400 million musicians around the world - and growing! And also on this role, you will influence on business decisions at the company level as well.
• Growth: we pay for specialized training, language lessons, conferences and business books.
• Care: corporate psychologist, assistance in difficult life circumstances.