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global talents

What skills will you gain?

As well as harnessing your technical skills you will grow as a technical support specialist, who is able to listen to our clients, ask questions, review possible solutions with them, and be a reliable partner, who will add value beyond customer expectations.

What will your job be?

You will be the focal point to our clients when it comes to databases – figuring out why things don’t work the way they should, providing guidance and fixes to ensure that our client’s high availability projects go like clockwork.

Here are a few examples of your day-to-day technical tasks:

• Make changes in database’s schema under load
• Perform slow query analysis and optimisation
• Correctly create/adjust indexes for query optimisation
• Set up and configure Postgres on new servers
• Setup Postgres database replication
• Perform failover/switchover
• Set up backup process and perform recovery
• Perform minor and major upgrades
• Architectural consulting
• Database health check

What do we expect from you?

• You are a seasoned DBA with 2 or more years of experience in administering high availability PostgreSQL projects (including replication configuration, performance tuning, monitoring configuration etc.)
• Have experience in optimising complex SQL queries
• Enjoy working independently on vague client briefs
• You are a confident Linux user and know how to administer it  (Ubuntu/Debian/RedHat),
• Have a general understanding of database theory
• Have basic knowledge of shell scripting (writing a couple of screens-lengthy script that will be understandable to other admins and yourself a few month down the line)
• You can write a complex (and very complex) SQL query
• You are a keen learner and eager to discover new solutions to old problems

This is a client facing role and the ability to communicate your actions and be able to reason with clients is imperative.

What skills would be a plus?

• Familiarity with Patroni
• Familiarity with some DevOps tools such as Ansible/Docker/Kubernetes
• C programming skills and experience in analysing with perf/strace/gdb
• Administration experience with cloud platforms
• Basic knowledge of Russian language would be a plus

What do we offer?

• A competitive pay based on your experience and annual performance-based bonus scheme
• Full-remote working, offering you the opportunity to actually have a life
• Flexible working hours
• An opportunity to work alongside colleagues DBA, who live and breathe Postgres and contribute to its development
• Support of your participation in community conferences
• Collaborative and open environment where you are supported by your colleagues and can learn and thrive

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers.
We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

Our Customers choose us because we are the best on the market, and as a Customer Care team, we’re an extension of that great overall experience.
If you enjoy working with customers, you know how to deliver a great customer experience, and you’re a cool person to work with, click apply.

Responsibilities:

• Providing the fastest customer service response in Europe via phone, email, live chat and social media platforms;
• Liaising with other teams to promptly resolve any customers queries;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Managing and adapting to a fast paced, ever changing environment;
• Participating in various projects when required;
• Contribute to best in class NPS and high Customer Satisfaction standards.

Your profile:

• English + one or several of the following languages: German, French, Dutch, Spanish. Level is sufficient for free written and verbal communication;
• You take ownership of what you do;
• You are quick to adapt;
• You come to work with a smile;
• People like to spend time with you.
  

Would be a plus:

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

Why us?

• Working in European fintech startup with great potential for self-development and professional growth;
• A collaborative and flexible working environment, open and transparent communication, and a chance to implement your own ideas and know-how;
• Competitive salaries;
• Fully remote or office on Cyprus.

Main responsibilities:

• Reviewing online clients’ business profiles in line with the company’s procedures, acceptance policies, and international regulations.
• Completing a full cycle of client onboarding (except sales).
• Building long-lasting partnerships willing to exceed clients’ expectations.
• Applying the KYC principle during the onboarding process.
• Registering and settling new merchants within UniversePAY gateway.
• Setting up smart routing, cascading, and chargeback prevention policies for existing and new online clients at UniversePAY back office.
• Ensuring a stable daily increase in the client’s turnover.
• Managing information flow in a timely and accurate manner.

Requirements:

• 1+ years of proven experience as an Account Manager in the payment processing industry is a must.
• Bachelor’s or Master’s degree in Business Administration or a relevant field.
• Excellent knowledge of English and Russian (both oral and written).
• Proficient Microsoft Office skills.
• Ability to build and maintain good rapport with clients and handle situations with confidence (via phone, email, and face-to-face).
• Exceptional organizational skills with the ability to prioritize tasks.
• Sense of accuracy and ability to find solutions to non-standard situations.
• Proven problem-solving and analytical skills, focus on results.
• A strong team player with an initiative-taking and enthusiastic attitude.

Here is why the UniversePAY team is always in a good mood:

• Coverage of business travel expenses.
• Health insurance, a full social security package, and an annual paid vacation.
• Professional studies and trainings.
• Career advancement opportunities.
• Highly qualified, experienced, and friendly colleagues.
• Corporate events and activities.
• Dynamic business environment.

Working conditions:

• Competitive salary starting from 1200 EUR/net.
• Probation period of 3 months.
• Full-time work schedule from 9:00 to 18:00.
• Remote work mode.

As the Head of Author Attraction and Business Development, you will take the lead in our mission to attract top talent to our platform. This role goes beyond traditional outbound sales efforts, as you will play a crucial role in cultivating and nurturing our existing author base. Additionally, you will be instrumental in driving business development initiatives and fostering strategic partnerships.

Responsibilities:

• Devise and implement innovative strategies to streamline the acquisition of English-speaking authors through channels like Instagram, Email, and Facebook outreach.
• Elevate and refine our author outreach process, leveraging your expertise to scale it effectively by recruiting and training new sales agents.
• Spearhead outbound lead generation activities, identifying and engaging potential authors by showcasing the unique benefits of being featured on Sacrill's platform.
• Utilize your negotiation skills to forge mutually beneficial partnerships with authors, offering revenue sharing opportunities and access to a wider audience.
• Collaborate closely with the business development team, identifying and exploring strategic alliances to expand our course offerings.
• Cultivate transparent communication channels with authors, partners, and stakeholders, leveraging platforms like Zoom for effective collaboration.
• Establish and monitor key sales metrics, ensuring consistent revenue generation and driving sustainable business growth.
• Inspire and motivate authors, partners, and team members, fostering a culture of excellence and delivering exceptional performance.
• Stay updated on industry trends, continuously enhancing your knowledge of the dynamic online courses landscape.

Required Skills and Qualifications:

• Exceptional fluency in English, with excellent communication skills to conduct impactful Zoom calls with authors, partners, and the wider team.
• Profound understanding of sales processes and negotiation techniques, honed through navigating complex deal structures.
• A natural inclination towards driving speed and greatness, inspiring and challenging authors, partners, and team members to unlock their full potential.
• Excellent interpersonal skills, characterized by a positive and growth-oriented mindset, high energy levels, and adaptability.
• Strong acumen for sales metrics, coupled with a revenue-focused mindset that fuels business growth.
• Passion for and familiarity with the online courses industry, with prior experience being a plus.

Benefits:

• Opportunity to make a global impact and shape the trajectory of Sacrill's growth.
• Enjoy a fully remote work arrangement, offering flexibility and a harmonious work-life balance.
• Join a diverse team of seasoned professionals, benefiting from their collective experience and expertise.
• Receive a competitive compensation package, including a fixed salary and performance-based bonuses.
• Experience the potential to earn a substantial income of $5000-6000 per month within just a few months of starting.
• Take part in exciting challenges, such as attracting top authors, with the ultimate goal of featuring Jennifer Lopez's course for sale on our platform.

Requirements:

• Experience of working with external clients and build reports for them;
• Experience in marketing analytics (you can build a sales funnel and come up with how to calculate it);
• Creating reports and visualize data in Power BI;
• SQL at the level of simple queries;
• Experience with web analytics (GA UA, GA4, GTM) and advertising offices (Google Ads, FB/Instagram, VK, MyTarget, Yandex.Direct);
• English language at Intermediate level or higher, Russian native speaker.

What you'll need to do:

• Manage integration and development projects for Elly's end-to-end analytics clients in a team with a manager and other analysts, from planning to handing over the project for support:
• Understand what reports the client needs and understand their data;
• Create report prototypes;
• Compile technical specifications for customizing the client's external systems;
• Configure data import, figure out how to combine data from different systems, and calculate the necessary client metrics;
• Visualize data in Power BI;
• Prepare project documentation;
• Manage support projects and improve them according to client requests.

Conditions:

• Remote work;
• Must be available 5 days a week and have at least 5 working hours overlap with the team and clients;
• Salary from $1300 to $2000 depending on the interview and test task results. In the future, you can become a senior and earn more - from $2600 to $3900;
• Annual leave (twice a year for 2 weeks) + holidays;
• Laptop, software, and anything else you may need for work;
• Employment via Deel contract;
• Payment of half the cost of reasonable training activities.

As a Digital Marketing Manager, you will be responsible for overseeing the execution of various digital marketing projects, from conception through completion. While a solid understanding of SEO and PPC is important, this role leans heavily on project management skills, including planning, organizing, and managing campaigns to bring about the successful completion of specific project goals and objectives.

Key Responsibilities:

• Manage multiple digital marketing projects, ensuring they are completed on time and within budget.
• Act as a main point of contact for clients and internal teams for all project-related updates.
• Coordinate to ensure strategies align with client objectives.
• Effectively communicate project updates and progress.
• Analyze campaign performance and prepare reports for clients and stakeholders.

Qualifications:

• 2+ years of experience in digital project management, ideally within a marketing context.
• Familiarity with digital marketing strategies including SEO and PPC.
• Exceptional organizational skills and the ability to manage multiple projects simultaneously.
• Strong written and verbal communication skills.
• Experience with project management tools & Google Analytics

Benefits:

• USD-based competitive salary
• Fully remote job
• Friendly team of professionals and adequate management
• Be part of a fast growing business and potential leadership opportunities

The Mira Tech team is a young and ambitious startup with a diverse range of clients including real estate agencies, food delivery companies, hotels, and more.

We're a marketing agency that goes beyond just creating digital products and providing digital services. We immerse ourselves in our clients' businesses, streamline their operational processes, and develop their products.

We're looking for talented individuals and we strive to work with international clients.

We are seeking a candidate with experience in building and leading a customer service team for a call center. The ideal candidate will be responsible for managing a team of 10 or more, ensuring quality work, conducting training, writing scripts, and more. Additionally, the candidate should be able to recruit team members, conduct interviews, and make the right hiring decisions.

Responsibilities 📌

• Conduct employee recruitment for the call center.
• Experience with cold calls is a must
• Provide continuous training and work on improving employee performance.
• Build an efficient hierarchy for the call center employees.
• Calculate financial indicators, optimize processes, and improve work results.
• Ensure the smooth functioning of the office.
• Manage CallGear and AMOCRM systems.
• Write scripts and cheat sheets.
• Handle incoming calls for different products and provide after-sales service.

Qualifications 🎓

• More than 4 years of experience in customer service.
• Strong communication and soft skills.
• Deep understanding of auto-dialer technologies and call center systems.
• Strong self-organizational skills and the ability to take ownership of processes.

Benefits 🎁

• Opportunity for permanent residency in Dubai.
• Official employment with Emirates ID and a bank account with Sberbank UAE.
• Medical insurance covering basic needs, including consultations and X-rays.
• Regular team trips abroad.
• Interesting tasks and opportunities for career growth.
• Living in a villa.

About Us 

The Mira Tech team is a young and ambitious startup that serves a diverse range of clients, including real estate agencies, food delivery services, hotels, and more.

We are a marketing agency that goes beyond ideas and not only creates digital products and provides digital services, but also immerses ourselves in the client's business, establishes operations and develops the product. We are a team that seeks out talent and strives to work with international clients.

What we're looking for:

We are seeking a talented LX designer/methodologist to join our international team. This role offers the opportunity to create online courses from scratch on an international level. 

Responsibilities: 

• Searching and working with experts.
• Development of the concept of courses.
• Course packaging, search and implementation of the most interesting technological solutions in the courses.
• Application of the best practices in online teaching and learning

Requirements:

• Previous experience in a similar role. 
• Knowledge of LX design models and tools used in the development of online training content
• Demonstrated ability to communicate information and ideas clearly, and concisely.
• High level of proficiency in English, both written and verbal.
• Strong organizational skills to manage multiple tasks and meet deadlines effectively.

Benefits:

• Possibility to work remotely from any place of the world.
• Lots of cases as we work with different industries, stakeholders.
• Dynamic international environment.
• Interesting tasks and opportunities for career growth together with the Company.
• Relocation to UAE after probation period (!)

In this role, you will be involved in development and maintenance of in-house IT infrastructure systems and provide quality coding to support PSI business processes and operations.

You will:

• Develop and maintain business applications
• Process user requests for developing of new and support for existing IT systems
• Prepare documentation related to development and maintenance of business applications
• Execute and implement software tests, participate in code reviews
• Follow the development standards applied within the department
• Track the development, maintenance and related tasks in the tracking system used within the team
• Follow the progress of systems development technologies and advance professional skills as necessary

The ideal candidate will have:

• Software development and testing experience
• Knowledge of C# language
• Knowledge of Microsoft .NET frameworks, technologies, and best practices
• Knowledge of building web-based and/or desktop applications
• Knowledge of web technologies including JavaScript, HTML5, and CSS
• Development of MS SQL functions, stored procedures, triggers, and other SQL objects
• Generating data queries using Transact SQL
• Ability to write high-quality, efficient and easily testable code
• Familiarity with software analysis, testing and debugging code
• Knowledge of unit-testing, knowledge of other testing methods is a plus
• BSc/BA in computer science, software engineering or relevant discipline
• Detail-oriented, analytical mindset and critical thinking
• Demonstrable ability to discover and fix errors in code
• Team-oriented, deadline-driven, with good communication skills
• Full working proficiency in English

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work

As an Outsourcing Expert you will ensure compliance with internal policies and applicable regulation relating to regulatory outsourcing and third-party risk management.

You will:

• Act as the main point of contact for internal business units and relevant control functions during Scalable Capital’s third party risk management lifecycle (onboarding, monitoring, offboarding)
• Coordinate central monitoring & reporting for regulatory outsourcings & all other external vendors
• Support our internal business units by ensuring consistently high quality in monitoring, reporting and documentation
• Work closely together with Scalable Capital’s Outsourcing Officer and support the preparation of reports, such as the outsourcing report to management and internal control functions
• Continuously analyze the outsourcing and third-party risk management process for appropriateness and suggest and implement improvements on a continuous basis

Qualifications

• A university degree in a relevant field or a comparable qualification
• 1-3 years experience in regulatory outsourcing/third-party risk management
• Basic knowledge of applicable regulations (WpIG, MaRisk, BAIT, EBA Outsourcing Guidelines)
• You are self-sustained & pro-active
• You are pragmatic & solution oriented
• You enjoy working in a multi disciplinary environment, collaborating with teams of different backgrounds
• You are fluent in German and English (written and spoken)

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg, one of the hippest neighbourhoods of Berlin
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Tidepool is seeking a Marketing Coordinator Intern to join our dynamic marketing team for a duration of three months and possibly more. The Marketing Coordinator Intern will support various marketing initiatives and coordinate marketing projects to ensure their successful execution to drive growth and engagement across various channels. This role requires an individual with strong organizational skills, attention to detail, a strong understanding of marketing fundamentals, excellent communication skills, and the ability to work independently while collaborating with cross-functional teams.

We’re looking for someone who is comfortable both working collaboratively across multiple teams and on independent projects in a fast-paced and ever-evolving environment. You must resonate with our mission and be passionate about driving change for people living with diabetes.

Responsibilities include assisting with the following:

• Assist in the development and implementation of marketing strategies, campaigns, and initiatives.
• Assist in the development and maintenance of a marketing document control process.
• Conduct market research and analyze market trends to provide insights and recommendations to the marketing team.
• Support the management of the social media content calendar.
• Monitor and report on the effectiveness of marketing campaigns.
• Coordinate trade shows, including logistics, staffing, and promotional materials.
• Develop and manage a content calendar to ensure the timely delivery of marketing materials.
• Develop project proposals for new processes and tools.
• Collaborate with cross-functional teams, including product, design, and content to develop and execute marketing strategies.
• Monitor and analyze marketing performance metrics, including conversion rates, engagement, and ROI.
• Plan and execute events including webinars and sales meetings.
• Maintain and optimize CMS tools and strategy.
• Educate team members on up-to-date marketing trends and best practices to inform marketing strategy and execution.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and project management skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite and experience with marketing software and tools (e.g., Adobe Creative Suite, Hootsuite, Google Analytics).
• Knowledge of social media platforms and best practices.
• Strong understanding of marketing fundamentals, including messaging, positioning, and branding.
• Knowledge of healthcare industry regulations and best practices is a plus.

As a Go Engineer on the RPC Platform Engineer team, you will be working on things like enabling command line flags to be flipped for customers at scale, custom traffic routing for certain RPC method calls, fixing bugs and reviewing code for multiple codebases written in Go. While you will be involved in all the projects the team is supporting, specifically you will be assisting on the daily essential tasks related to API such as generation, databases, etc. You will be responsible for ensuring the quality of our go codebase, which drives millions of dollars in revenue. We also expect every engineer to spend at least one day on customer support to understand our customer better.

We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving the best design/architecture for our systems.

You can expect to meet on a daily basis to go over task progress and design solutions.

What You'll Bring and What You'll Do

• Designing highly available systems with disaster recovery in mind
• Software Development in Go
• Working with databases of all types (relational, no-sql, time-series, etc)
• The HTTP specification
• JSON-RPC
• Benchmarking tools to ensure your code does not slow down production traffic
• Monitoring and debugging production issues
• Linux / Bash Scripting
• Containerization (Running Docker, K8s, etc)
• Writing applications that make heavy use of concurrency or parallelism
• Documenting your processes and sharing knowledge

We’re looking for a Creative Director to join our Marketing Leadership Team to help us in our mission to build the largest trip management platform in the world. Leading a team of thinkers and doers, the Creative Director will bring a mix of marketing expertise and business acumen to the role, promoting our company and those of our valued customers. We’re looking for an experienced manager of people, someone who can inspire others while taking our creative output to a new level as we continue to grow. The ideal candidate will have a natural eye for design and be a prolific generator of dynamic ideas that connect with all types of audiences.  

Here's what you'll do: 

• Hire and oversee a cross-functional team of graphic designers, photographers/videographers, and  project managers in the strategic development of brand, advertising, messaging and web deliverables
• Prioritize work and resources across engagements, based on short- and long-term needs, and develop schedules by collaborating with designers, copywriters, and production artists
• Conduct brainstorming sessions with marketing and creative teams, maintaining strategic thinking to develop innovative and actionable initiatives in a fiscally responsible manner
• Review and approve art and copy developed by the team, ensuring that deliverables address marketing goals and challenges effectively
• Produce fresh, innovative work that translates complex ideas into compelling print materials and digital experiences for sophisticated audiences
• Oversee the presentation of final concepts, and obtain approvals for deliverables
• Lead and review the work of the creative teams for all web, print, and digital marketing collateral
• Collaborate with the marketing and sales departments in developing marketing plans, analyzing results, and identifying opportunities to expand our brand awareness
• Partner with the product design organization to ensure cohesive brand identity across all channels and mediums
• Develop internal marketing campaigns that translate objectives across business units into clear and motivating creative strategies
• Analyze brand tracking, market trends, consumer needs, and the competitor landscape
• Meet budget requirements by forecasting and managing expenses

Here's what we're looking for:

• 10-12+ years' experience in a similar role in a high-growth company  
• 5-7+ years of management experience  
• Experience building an overarching brand identity – from vision to execution
• Experience in creating marketing/advertising campaigns — from developing the vision and messaging platform to overseeing production on time and within budget
• Experience in creating integrated content across all marketing channels: digital, social media, paid media, mobile, offline, and print
• Proven ability to develop successful concepts
• Proficiency in leading a team of diverse, talented creatives
• Strong creative vision, with an eye on business objectives
• Ability to prioritize work efforts and navigate change  
• Ability to work independently and be proactive in identifying opportunities and recommending solutions 
• Self-starter and comfortable with extreme ambiguity  

Cash compensation:

• The base salary for this role is $170,000-$210,000 annually. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Depop is hiring a mid-level iOS engineer to join our iOS Platform team. This team focuses on constructing the fundamental layers and core components of the Depop app, setting a solid foundation for its functionality and seamless user experience. You will be contributing to the iOS project in Swift alongside a Staff and two Senior iOS engineers, leveraging our Mobile Continuous Integration pipeline, with Unit and Integration testing built in, to iterate on our iOS application to serve our millions of users. You will work in a small team that is supported by a much wider community of Depop iOS developers, insights teams, product managers and platform engineers.

We’re open for this role to be based remotely from anywhere in the UK, or on a hybrid basis within our London HQ or Manchester office!

Want to find out more about Depop & our engineering team? Take a look at our blog! We write about technology, people and smart engineering - https://engineering.depop.com/

Qualifications

• Collaborate with product teams to deliver weekly features and updates, providing support and fostering strong teamwork.
• Design and develop iOS applications that facilitate code writing, testing, and execution.
• Ensure applications exhibit high performance and responsiveness.
• Implement effective monitoring and observability practices to maintain application health.
• Contribute to maintaining code base quality, organisation, and automation.
• Oversee infrastructure and CI/CD operations for smooth development and deployment processes.
• Work closely with android/web, backend teams, QA and product management to ensure that new features are implemented efficiently and effectively.
• Optimise and refactor code by leveraging the latest features of the iOS framework.
• Communicate any engineering challenges faced when supporting a wide range of devices.

Requirements

• Commercial experience using Swift or Objective-C, with real exposure to different platforms and OS versions.
• Experience working within a Mobile Continuous Integration framework.
• Experience with Unit (XCTest) and Integration Testing.
• Experience in consuming a RESTful API.

Desirable:

• Experience with the VIPER architecture.
• Experience using SwiftUI.
• Experience with A/B testing and solving complex experiments.

We are looking for a Support Analyst to assist our customers with problems when using FORM applications. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding users through features and functionalities.

Requirements:

• Advanced English
• 1 year of experience on Customer Support Analyst\Representative position
• Experience in B2B Clients and Enterprise solutions support
• Excellent communication and problem-solving skills
• Strong desire to be helpful
• Ability to multi-task and prioritize issues
• Customer focused, experience in handling issues and or customer complaints
• Excellent written and communication skills
• Experience using common software (MS Office Suite — Word, Excel, Outlook)
• Experience in writing test documentation: checklists, bug reports, test case
• Experience in working with browser development tools: Chrome, Firefox, Safari
• Basic understanding of client-server applications work
• Track and document issue details, troubleshooting steps, resolution, and root cause as tickets.
• Knowledge of the help desk software, and remote support tools (i.e. Zendesk, Slack, Zoom).
• While you will work set hours, you are ok with a schedule that is late into the evening- Support offers coverage between 6 am - 6 pm MT Monday-Friday, plus occasional holidays and the schedule will be 6am-2pm MST (2pm-10pm in Poland): (Subject to change based on needs).
• You are willing to help cover weekend hours (9 am-5 pm MST/ 6pm-2 am in UA) and night shift hours to give our weekend agent breaks and vacation time. It’s not frequently needed, but everyone takes a turn to lend a hand and gets the time back for doing so!
• You are a team player who exudes a team mindset, always looking for ways to support your coworkers and contributing positively to morale.
• You are comfortable working on phones, email, and chat channels.

Plus, if you have:

• Basic knowledge of Looker and Salesforce.
• Experience working with offshore technical teams.
• Ability to handle Client escalations and act as a main communication point with Clients.

We are currently looking to hire interns who want to work on the psychological aspects of human behavior, interaction and productivity with our application or website as well as explore how psychology plays a role in both the education industry and system. We are a company that recognizes the versatility of psychology majors and how applicable their skills are to a whole range of fields related to business, marketing, public relations, social media and more.

Bellow are the important details you will need to take note of:

• Only English is spoken on the job
• The minimum number of internship months we can accept is 2 months
• Both International Students and Locals are welcome to apply for this position
• This internship is completely work from home and international students who are based in countries at least 3 hours away from Malaysia are more than welcome to apply

Job Description

• Administrative work on Ms Excel files or research work on MS Word
• Conducting research that is pertinent to understanding either the users of our platform or job applicants
• Planning and as well as designing tools that would be used to help our users understand themselves like with personality tests or processes that would help facilitate the users’ ability to find, enrol or to apply opportunities more easily (Like for learning and job opportunities)
• Working with graphics designers or coming up with your own website or mobile app page concept things such as psychology tests, career tests on Adobe XD
• If needed: To help run or be a part of induction programs or training programs for new employees to help them integrate into the company culture better
• If needed: Human resource functions such as interviewing and testing applicants

Qualifications

• A Bachelor’s degree in Psychology
• Analytical, Critical and Logical thinking skills
• Some knowledge and skills in using Microsoft Excel & Word, Google Docs, Google sheets, Dropbox and etc
• Administrative skills
• General knowledge related to business, marketing, design, human resource and more would be a huge bonus.
• Project management skills and the ability to use project management tools like AirTable ,Jira, Trello, Asana, etc.is a bonus

Benefits

• You can work from home for the whole internship period
• A reference letter can be requested upon completion of internship
• A bit of flexibility with working time aside from the usual 9am to 6pm (Ex. 8am to 5pm / 7:30am to 4:30pm)
• If you are a good fit with us and you are performing very well with the work, you may be eligible for a chance to be retained by the company as a either a part-timer or a full-timer.

You will:

• Be fully responsible for research projects in our biggest product. From an early phase of planning with stakeholders, then selecting testing groups, recruiting participants, conducting research, writing reports, and sharing presentations with interested people.
• Take responsibility for speeding up the verification and development of features and products.
• Set up and conduct end-to-end customer journeys and product experiments including data analysis and visualization.
• Talk to customers, gather insights, and test different solutions with them.
• Become a member of the LiveChat product team and you’ll be working closely with development teams in order to help them understand customers, the problems they have, and create better products.
• Source and prioritize teams’ research needs and advise on applicable methodologies.

You are:

• An analytical thinker who can synthesize and communicate ideas.
• Naturally curious and passionate to connect the dots to discover hidden patterns.
• Able to lead a research process by yourself, from identifying an exploration area, through planning and getting a product team involved, to drawing conclusions and suggesting prioritized solutions.
• Fluent in both spoken and written English.

Our ideal candidate will have:

• Experience in conducting remote research sessions and usability tests with B2B customers in English – both before and after the solution was released.
• Experience with both qualitative and quantitative research methods and synthesizing gathered data into solution recommendations.
• Knowledge of participant recruiting techniques.
• The ability to build stories with data, articulate thoughts in a concise and engaging way, and express complex concepts in an understandable manner.
• A can-do attitude.
• A basic understanding of the software development process.
• Fluent knowledge of both Polish and English language.

Our ideal candidate could have:

• familiarity with event-based analytics like Amplitude, Heap, etc.

Benefits

• We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
• What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
• This is reflected in our unlimited paid days off and sick days policy, remote-friendly environment with a focus on outcomes instead of worked hours, and people who are dedicated to their work.
• Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.

Your mission:

• Deploy, manage and monitor OpenStack-based solution using IaC (Ansible, Terraform)
• Design monitoring systems for OpenStack and other solutions based on Prometheus
• Implement custom monitoring/logging/deployment solutions in Python, Bash, Ansible and Terraform
• Coordinate and document changes made
• Working with support organization to maintain monitoring guidelines
• Be ready to work as a separate unit with other DevOps and cloud engineers. We won't micromanage you.

Our expectations:

• Proficiency in deploying, configuring and managing Prometheus-based monitoring (must)
• Proficiency in writing code for IaC (Terraform, Ansiblle) (must)
• Proficiency in deploying and managing OpenStack (must)
• Proficiency in deploying, configuring and managing logging solution for OpenStack (must)
• Experience with base QA and testing principles. Nobody will test your code except you.
• Experience with CI/CD stack like Jenkins or Teamcity
• Experience with implementation of custom roles in Ansible
• Experience with implementation of exporters for Prometheus (plus)
• Experience with any public cloud (AWS will be a plus)
• Experience with virtualization (KVM) and containerization: Docker/Podman (K8S or Container Orchestration will be a big plus)
• Programming skills (preferably Python, BASH or Go)
• Understanding of Cloud engineering principles (networking, deployment, management, monitoring, operations)
• Understanding of SCM flow (Git)
• Understanding cloud architecture principles
• Understanding cloud networking (VXLAN, container stack, open vSwitch) (BIG plus)
• General networking and routing (BIG plus)

Who you are

You are a talented and motivated Social Media Manager who can create compelling and captivating content for our social media platforms, such as articles, long-reads and visual content. With your creative flair and strategic thinking, you have the ability to craft engaging posts, manage social media campaigns, and drive organic reach and engagement. You possess excellent communication and collaboration skills, allowing you to effectively work with cross-functional teams and external stakeholders.

The tasks:

The main goal of a Social Media Manager is to maintain a sustained, and highly active social media presence across multiple channels of Aspect: Twitter, Instagram, Meta, and LinkedIn

• Support our growth with SMM
• Define our brand and be the main contributor to its development
• Create the follower personas of Aspect and target them
• Define your own quarterly objectives to support the business and meet them
• Define KPIs per campaign and meet them
• Create the posts, articles, long-reads, and visual content
• Establish and promote a content creation best practices model to be shared with the team on a quarterly basis
• Create and maintain a continuous flow of new and engaging content for the social networks where we have a presence
• Inform the product team about customer expectations according to past social media activities through a bi-weekly presentation cadence
• Experiment, track, and report on content engagement; Highlight hits and misses to inform future content strategies
• Conduct market trend research and other user research initiatives
• Reply to post comments, audience inquiries, and direct messages in a timely manner

We would love to have you on board if you:

• Advance Spoken & Written English
• Have knowledge and proven experience in maintaining social media, especially on Twitter, Instagram, and LinkedIn (especially at American companies).
• Strong understanding of the state of the art of online marketing: advertising, strategy, and best practices
• Able to assemble, analyze and present data
• Able to work both independently and collaboratively
• Have excellent written and verbal communication skills
• Embrace the new: understand and use the things that work, but always be where the puck is going, not where it is.

Why you will be excited to work with us

• We're working on a massive global problem and helping people be healthier. If you're into health, wellness, fitness, and wearables, you'll love our mission!
• We’re pioneers in the field of addressing hormonal imbalances and offer a unique opportunity to join our rapidly developing startup at its early stages. By being a part of our dynamic team, you'll have the chance to help shape and drive innovation in this exciting and rapidly-growing industry.
• We're small, so you'll be able to contribute efficiently and without bureaucracy. You will make an impact and own a product from its early days.
• We don't run tons of meetings. If we can solve a problem asynchronously, we go ahead. When we do meet, everyone has a voice.
• You'll be able to work remotely and set your own schedule. We don't micro-manage and will help you do great work - you will only be judged by the quality of your work!
• We will shape your role to align with the career you're excited about. We genuinely care about employee satisfaction and job happiness, and we will help prepare you for whatever you're looking for in the future.

Key qualifications

• Strong knowledge of SQL (T-SQL is preferable).
• Experience with Azure (Azure Service Bus, ADF, Azure Function, SQL Managed Instance).
• Good knowledge of python.
• Good knowledge of any modern RDBMS (what are indexes, views, functions, triggers, etc)
• Proficient in exploring databases and identify data elements with minimal documentation.
• Experience with ETL tool (SSIS, ADF).
• Proficient in data modelling of DWH.
• Experience and understanding of testing, coding, design, documentation and change management procedures.
• Strong work ethic with a highly positive, hands-on, can-do attitude and flexible team player.
• Ability to manage tasks independently, take ownership of responsibilities and work with minimal supervision.
• High level of integrity, takes accountability of work and good attitude over teamwork; and Takes initiative to improve the current state of things and adaptable to embrace new changes.

Additionally

• Proficient in foundational data visualization concepts, ability to identify appropriate visual tools (charts) for dashboard development.
• Experience with Power BI or SQL Analysis Service (Tabular).
• Knowledge of DAX.

Your responsibility and scope

• Building the DWH for which all data is collected, organized, and analyzed
• Ingesting all data into this DWH
• Cleanse data ingested into DWH
• Prep data for analysis based on guidance from data modelers and data analysts/scientists
• Maintain and support these environments to ensure reliability and performance
• Perform ongoing monitoring of data pipelines and work with stakeholders to troubleshoot and performance tune.
• Create and maintain accurate and complete documentation of the DWH platform and the pipelines developed to ensure its currency.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.
• Any other ad-hoc duties as assigned.

We offer

• Full-time, remote or office space;
• Latest tech stack, high load distributed application development challenges;
• International team of experienced and talented professionals;
• Ability to become a Technical/Team leader in a fast growing team;
• Relocation/temporary location in Mexico / Canada / States;
• Offsite corporate events in Mexico / Canada / States;