The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy, attention to detail and ownership are fundamental to the success of this team. This is a client-facing and client-focused role.

You're probably wondering what you'll be doing:

• Supporting our customers with the access request process
• Advice and guidance
• Analysing and interpreting requirements to ensure correct outcomes are achieved
• Validation of information provided
• Provisioning of access (for a subset of Experian products)
• Query resolution
• Supporting the client contact attestation process
• Supporting the client user access review process
• Working to ensure that CIAM KPI’s/SLA’s are met
• Adhering to all Compliance and Global Security procedures
• Adhering to internal and external audit requirements
• Identifying process or system improvements
• Updating process documentation as required
• Providing training & assistance to new or less experienced colleagues
• Support team members in resolving queries
• Managing day to day workloads
• Comply with company rules and procedures and stay informed about their updates
• Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
• Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
• Follow complaints and escalation processes

We look for you to bring:

• GCSE or equivalent;
• 1-2 years of experience in a similar role;
• Client-focussed;
• Communicate with clients in writing;
• Excellent attention to detail;
• Ownership of requests & issues;
• Ability to work under pressure;
• Accurate processing of information;
• Good written and verbal communication skills;
• Able to work on own initiative and prioritise daily workload accordingly;
• Proficient in Microsoft Word and Excel;
• Decision making;
• Able to deliver results.

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

You will be a part of a product team, working closely with the developers, QA, product owner, and business analysts. Managing QA activities such as writing test cases, performing exploratory testing, and helping with automation tests will lead the team to maintain high-quality standards.

You will work in a highly collaborative environment and will own the testing process end-to-end.

You will:

• Define test strategies and review them with QA Test Lead and stakeholders.
• Help to reach the quality of the company's product including security, reliability, and performance.
• Create detailed, comprehensive, and well-structured test plans for our entire system.
• Analyze and test new feature requirements before the kick-off meetings.
• Combine different testing methods and approaches to ensure best testing coverage.
• Review automated tests that developers designed and help them to achieve required coverage.

What we expect from you:

• Strong knowledge of the testing process, methodologies, approaches, and test design techniques
• Minimum of 4 years of proven experience as a quality assurance engineer in back-end, front-end, or mobile native applications testing
• Good knowledge in REST API, understanding web services technologies
• Experience automating with Python  (preferably pytest)
• Experience with CI systems (preferably GitLab)
• Basic SQL knowledge

What you can expect from us:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave

If you prefer to work remotely, we offer:

• Allowance for sports club memberships or other physical exercise activities
• Reimbursement for a work laptop, home office equipment, and coworking memberships
• Special ‘Get to know your team’ trips

If you decide to relocate to Cyprus, we offer:

• Flight tickets, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family
• Education allowance for your children’s school and kindergarten fees
• Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc.
• A branded company car with a parking space near the office
• Outstanding team-building experiences and Exness community gatherings

*If you would like to learn about relocation opportunities to Cyprus, please ask about additional information on the first interview with TA Specialist.

Our social engagement and presence is rapidly growing and we’re looking for someone who loves and respects analytics and data – as much as they love social media itself – to support our team. The digital reporting & social media intern will assist in developing insights and reports on O-I’s global social media content, as well as support emerging social media programs and daily engagement.

This role plays a valuable part in supporting the Editorial Team build out a reporting strategy that ties content and promotion strategies to overall business needs. You’ll develop new reports and consistently fine tune them to deliver ongoing data and analysis of daily social content. You’ll have access to several analytic tools and content intelligence platforms. The role will support the Editorial & Social team by providing ongoing, consistent analysis to enable data-driven decisions. This role will also create one-off reports for special event coverage on social. You’ll assist in translating data from our agency partners to report back to the business.

This role will support our advancement of social media programs. We’ll look to you to help us maintain ongoing initiatives on our social media channels including employee advocacy, executive brand building, account-based marketing and influencer campaigns. You’ll also support the Digital Engagement and Community Manager with social listening and engagement activities on a daily basis.

This is an exciting role with a lot of potential where you’ll contribute to connecting corporate strategies to content strategies and providing the data to support the work. You’ll collaborate across functions and connect with leaders within the company, presenting findings and shaping editorial, social and marketing recommendations.

This internship position is a remote position within our Global Marketing Communications team. You’ll report to the Head of Content & Editorial Strategy, collaborate daily with the Digital Engagement and Community Manager, and work to support the extended Global MarComm team and Global Marketing & Sales team as needed.

Your responsibilities will include:

• Unleashing Insights: Produce reports and develop valuable insights to empower the Editorial and Marketing Communications teams in making data-based decisions for their content and campaigns. Be the go-to person for data-driven recommendations.
• Tracking and Intelligence: Set up and monitor content and campaign Intelligence platforms to gauge the overall sentiment towards our brand and glass as a material. Understand our audience's perceptions and enhance our strategies accordingly.
• Social Reporting Mastery: Deliver impactful social reports with in-depth analysis on a monthly basis. Unveil trends, patterns, and opportunities for improvement, leveraging your exceptional analytical skills.
• Special Event Reporting: Be the driving force behind producing comprehensive reports for integrated activities related to special events. Provide valuable insights to enhance future event planning.
• Collaborative Trendsetter: Stay ahead of industry trends and collaborate closely with the Editorial team to identify potential opportunities. Together, we'll lead the charge in creative and innovative content development.
• Content Reporting Guru: Manage and master content reporting tools for our websites and social channels. Ensure we have access to accurate and actionable data at all times.
• Social Program Management: Take charge of larger social program activities, including employee advocacy, account-based marketing, influencer marketing, and executive brand building. Your exceptional organizational skills will keep these programs running seamlessly.
• Engaging Daily Listening: Stay connected with our audience by executing social listening and engagement on a daily basis. Be the voice of our brand and build meaningful connections with our online community.
• Empowering Sales Communication: Manage advertising communications to our sales team through our CRM system. Your efforts will amplify our marketing impact and ensure alignment across departments.
• Product Launch Support: Play a vital role in supporting current and upcoming product launches. Maintain and manage web pages, webinars, products, and our e-catalog, ensuring a smooth customer experience.
• Data Translation Expert: Assist in translating agency data and findings into actionable insights for reporting back to the business. Help our team understand the significance of data-driven decisions.

We fully embrace the flexibility and benefits of remote work. We believe in empowering our employees to thrive in their roles no matter where they are located. As such, we are excited to offer this position as a remote opportunity, allowing you to work from any city where we have operations in US.

About You:

• You love glass and care about sustainability and the planet
• You have Bachelor's Degree in Communications, Marketing, Journalism, or a similar field in digital media.
• A strong GPA
• Proficiency in social media reporting tools, both native to the platforms as well as external software like Hootsuite, SEMRush, etc.
• Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)
• Exceptional understanding of content promotional channels, particularly LinkedIn, Instagram and Facebook
• You have a record of achievement -  We want to see what you’ve accomplished at school, work or extra-curricular activities.
• You’re a good communicator, with strong project management skills
• You love challenges, working in a very collaborative environment
• Good team player
• Must be authorized to work in the U.S. on a full-time basis. (O-I does not sponsor working visas for internships).
• Targeted graduation range: December 2023 to August 2025

What we offer at O-I:

• Competitive compensation
• Opportunity for future growth and advancement
• Supportive teams to help you grow and learn new skills

We strongly believe that DevOps is a combination of cultural philosophies, practices, and tools. It helps us achieve world-class quality, reliability, stability, and security.

As a DevOps Developer, you will join an agile team which values collaboration, trust, and transparency. You will explore solutions to technical problems driven by Product Management, IT Operations, Development teams, and valuable business and productivity initiatives that you and the DevOps team have identified.

Your work will directly impact Auvik’s network management service that handles millions of transactions per second, while solving big challenges for our customers. Drawing on your love of developing creative solutions, your can-do attitude, and your drive to do great work, you’ll help Auvik continue to build software our customers can rely on.

What will I be doing?

• Architect and design key components of a microservices architecture
• Deploy and manage security tools and initiatives
• Deploy and support best-in-class observability/monitoring tools
• Deploy and manage containerized applications using Kubernetes orchestration
• Improve and maintain our continuous integration pipelines
• Build deployment and configuration management automation
• Provide documentation for infrastructure, deployment configuration, and best practices
• Ensure best security best practices across Engineering
• Develop internal web and command line tools
• Scale our infrastructure to support our rapidly growing user base
• Occasionally involved in on-call duties

What are we looking for?

• Experience working in agile and continuous delivery environments
• Experience with Infrastructure as Code (IaC) deployment (security experience is a plus)
• Experience with distributed systems (Kafka and big data pipelines are a plus)
• Strong communicators (written and verbal) who work collaboratively with their immediate team, and the larger organization
• Developers who are unafraid to learn through research and will drive conversation, and make recommendations based on experiences and findings
• Team members who demonstrate accountability by following established processes, and making suggestions for process/delivery improvements
• Developers who work collaboratively with engineering and product management to deliver infrastructure components, to meet the needs of our growing needs  
• Collaborators who will create elegant, scalable, modern, code that evolves our products

Our Stack

• Python
• Terraform
• Kubernetes
• Go
• Kafka

Planet DDS is currently seeking an experienced content developer/instructional designer to join its training team. This individual will be responsible for creating and designing educational courses and learning materials. Their primary role is to develop engaging and effective instructional content that aligns with the learning objectives and target audience.

Job duties:

• Curriculum Design: Collaborate with subject matter experts (SMEs) and instructors to define learning outcomes, design course structure, and develop a comprehensive curriculum.
• Content Creation: Develop high-quality course content, including lesson plans, presentations, videos, quizzes, assessments, and other multimedia materials.
• Instructional Material Development: Research and gather relevant reference materials, , online resources, and other learning aids to support the course content.
• Multimedia Integration: Utilize various multimedia tools and technologies to enhance learning experiences, such as interactive modules, simulations, animations, and virtual reality applications.
• Learning Management System (LMS) Integration: Work with LMS platforms to upload and organize course content, ensure proper functionality, and provide a user-friendly interface for learners.
• Assessment and Evaluation: Create assessments, quizzes, and examinations to measure learners' understanding and track their progress throughout the course. Analyze assessment results and provide feedback for improvement.
• Collaboration and Coordination: Collaborate with subject matter experts, graphic designers, and multimedia specialists to ensure the course content meets instructional goals and is visually appealing.
• Quality Assurance: Review and edit course content for accuracy, clarity, and consistency. Conduct quality checks to ensure adherence to instructional design standards and best practices.
• Updates and Maintenance: Continuously update and improve existing courses based on feedback, industry trends, and emerging technologies. Ensure course materials remain up to date and relevant.
• Training and Support: Provide training and support to instructors and facilitators on effectively delivering the course content and utilizing instructional resources.

Skills/Qualifications:

• Broad knowledge of adult learning principles, practices, and procedures
• Extensive knowledge of ADDIE course design
• Excellent written and verbal communication skills
• Attention to detail and ability to meet deadlines.
• Minimum 5 years of experience of HTML5 based authoring tools (including Articulate Storyline, Rise), virtual collaboration tools and enterprise LMS systems
• Proficiency in e-learning authoring tools and multimedia software
• Strong organizational and project management skills
• Ability to work independently and collaboratively in a team.
• Knowledge of learning management systems (LMS) and content management systems (CMS)
• Familiarity with assessment and evaluation methods
• Familiarity with graphic design, video editing, image manipulation, and formatting is a plus
• Demonstrated experience creating curriculum strategies and training plans including analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual learning environments
• Ability to work efficiently under deadlines in fast-paced environment with numerous projects
• Agile and flexible to pivot across projects and working styles to accomplish results that fit project need
• Bachelor’s degree in Education, Training, Organizational Development, or a related field is preferred.

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Join Absolute’s Cloud Engineering & Hosting Operations team and be part of our new core infrastructure and cloud initiatives. Our team is building the foundation for the next generation of the company services on top of Kubernetes and AWS. This is a global high throughput set of services that process data for hundreds of millions of devices per day. Be part of architecting the core application stack for throughput and resilience at Absolute.

Do you have a passion for our core mission?

• Solve challenges of scalability, efficiency and security at scale in cloud environments
• Building high availability, high resilience networks and infrastructure.
• Security best practices through continuous monitoring, architecture, networking, and automation

Responsibilities:

• Build and manage secure and scalable environments on-prem and within the cloud.
• Troubleshoot and improve the performance of our environments on a continual basis.
• Work with the security team to review, triage, assess, and remediate security scan results.
• Ensure systems are kept continually up to date through automation and best practice.
• Write automation and implement tooling to lifecycle manage systems.
• Take part in rotating on-call for production systems.
• Perform root cause analysis for production issues.
• Maintain and contribute to our operations documentation.

Technologies we’d like you to have senior level familiarity with:

• Writing scripts with BASH or Python
• Cloud infrastructure platforms and their caveats
• Kubernetes administration
• Infrastructure automation – we use Terraform + Ansible.
• Linux administration
• Development tools like git, and its associated CICD workflows
• Windows admin skills are an asset.

The other things we’d like you to bring:

• At least 8 years of experience in the field.
• Great documentation skills that you regularly use to write documents others can follow.
• Experience mentoring and supporting junior and intermediate level colleagues.
• A data-driven and pragmatic approach to investigating issues when problem solving.
• A deep understanding of what ties infrastructure together.
• A desire to visualize and monitor everything.

The Senior Marketing Specialist will be responsible for developing and executing integrated marketing campaigns, leveraging multi-channel marketing strategies, and utilizing data-driven analytics to drive sales and marketing effectiveness. The ideal candidate will have a strong background in sales-driven marketing and sales enablement.

Responsibilities:

• Develop and execute integrated marketing campaigns across various channels.
• Leverage data-driven analytics to optimize marketing strategies and drive sales.
• Collaborate with sales teams to enable effective sales strategies.
• Manage a small team, providing guidance and mentorship to junior team members.
• Drive marketing initiatives within the company, aligning with overall business objectives.

Qualifications:

• 6-8 years of experience in marketing, with a focus on integrated, multi-channel marketing strategies.
• 1-2 years of experience in a management role.
• Experience working in midmarket companies or at a middle level in enterprise companies with a size of 500-1000 people or more.
• Strong analytical skills, with a focus on data-driven decision making.
• Proven track record of driving sales through effective marketing strategies.

What We Offer:

• Competitive salary commensurate with experience.
• The option to work remotely.
• Relocation options to Germany or Spain, if desired.
• Unlimited Paid Days Off (PDO) policy.
• A positive and collaborative working environment.

We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. If you are an experienced marketing professional looking for a new challenge, we would love to hear from you. Apply today to join our team!

ECORN Agency is a young and innovative eCommerce Agency looking for a Business Development Manager (BizDev)

About the position:

Looking for a Business Manager to work on Lead Generation & Partnerships for agency projects:

• Outbound Sales (LinkedIn Outreach, Freelance platforms, Email Outreach, Job boards)
• Inbound Sales (Collect Direct inquiries, Emails, and Upwork Project requests)
• Content Marketing (Creating Content for Lead Generation and Warm up)

Part-Time job (20 hours per week) with the option to switch to Full-Time (40 hours per week).

Tasks Example:

• Search & collect prospects in databases & social newtworks
• Prepare communication materials for prospects
• Contact prospects and leads
• Systmize customer relations in the CRM tool
• Create appointments with leads

Requirements:

• Advanced English (C1+)
• Good understanding of Sales/IT Outsourcing/Agency business
• Proficiency in LinkedIn, Email-marketing, Notion & office basics (Excel, Ppt, etc)
• Creativity & Growth mindset

Salary in $USD or $USDT:

• Competitive salary with KPI bonuses
• Amount to be discussed individually with each candidate

We are seeking a highly skilled and motivated Fullstack AI Specialist to join our dynamic team. As a Frontier-AI Specialist, you will be at the forefront of cutting-edge artificial intelligence research and development. Your role will involve pushing the boundaries of AI technologies to create innovative solutions and drive business growth.

Responsibilities

• Collaborate with cross-functional teams to understand business needs and develop AI services
• Design and implement AI models and algorithms to solve complex problems
• Conduct in-depth research on the latest AI techniques and stay up-to-date with industry trends
• Evaluate and enhance existing AI systems and algorithms for optimal performance
• Collaborate with data scientists and engineers to integrate AI solutions into production systems

Requirements

• Background in machine learning, deep learning, and natural language processing
• Proficiency in programming languages such as Node.js/Python + Flask (huge plus)
• Experience with OpenAI API as a huge plus.
• Experience with API development and low-code solutions as a plus.
• Experience with AI frameworks and libraries (e.g., TensorFlow, PyTorch).
• Ability to work in a fast-paced, innovative environment.

What we offer

• Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
• Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it's up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you'll have plenty of time to explore.
• At SOAX, we're all about helping you achieve your wildest dreams. Whether you're a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We're a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
• We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we're committed to ensuring you have everything you need to thrive.
• Last but not least, you'll be joining a fantastic team of enthusiasts who value collaboration, energy, and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
• Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
• You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

• You have experience developing and analyzing client portfolios.
• You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...

• No bureaucracy and simple and clear processes.
• Remote work with a flexible schedule.
• Opportunity for professional growth and trying new things out.

A Senior DevOps Engineer is responsible for the smooth operation of a Business Development IT infrastructure both on premises and in cloud. He will work with developers to deploy and manage code changes, and with operations staff to ensure that systems are up and running smoothly. He is solely responsible for smooth IT operation and recovery of all IT objects that are under his control. DevOps Engineer is the main responsible for server and service improvements, incl. monitoring, backups, configuration, transition from one service to another, system administration, etc.

Technologies:

• Linux based infrastructure
• Virtualization technologies (e.g., VMware, Proxmox, Hyper-V, etc.)
• Databases: SQL and NoSQL
• Web servers: Nginx, Apache, PHP-FPM, Tomcat, etc.
• Containerization and orchestration tools: Docker, Kubernetes
• Cloud platforms: AWS, Azure
• Monitoring and visualization tools: Grafana, Kibana
  

Responsibilities

• IT Infrastructure management and administration – configuration, backup, monitoring, etc
• Deploy updates, fixes and identify manual processes that can be automated
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate deploy, monitoring and visualization
• Ensuring that systems are safe and secure against cybersecurity threats
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
  

Requirements

• 5 years of relevant experience as DevOps Engineer/System administrator
• Experience with IT infrastructure on premise and in cloud
  

What we offer

• Long-term contract with QIC
• Payment in US dollars
• Full-time work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 28 days of vacation, and 10 sick-day-offs
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Qatar ID and relocation to Doha, Qatar
  

Benefits & Perks

• Group and Individual English language classes
• Reimbursement for conferences, training, and purchase of necessary tools
• Consultation on tax policies with a manager
• Running club and online yoga classes with a teacher
• Corporate discount in Privilege Program, including Qatar Airways
  

What you will do:  

• Complete phone interviews with physicians to obtain their personal contact information and future practice desires.
• Place outbound calls to physicians in regards to future practice opportunities.
• Connect with residents/fellows on social media platform
• Inform physicians on PracticeMatch's career resources
• Receive inbound calls from physicians, hospitals, and administrators.

• Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed.
• Produce between 80-100 calls each day

Qualifications

• Undergraduate student majoring in Business or Healthcare related fields.
• Excellent verbal and written communication skills
• Extensive knowledge of social media
• Driven and hard-working
• Data analysis using Excel a plus
• Ability to dedicate 20-25 hours per week  
• Ability to multi-task, prioritize and manage time effectively.
• Attention to detail, as the job consists of data entry of information received from physician.

Additional Information

• Practical experience with current product manager and marketing techniques  
• Shadowing, mentoring, and training opportunities with successful professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

A talented analyst who is charged with finding insights in big data streams. It is valuable for us to have experience in such industries as food delivery, foodtech, food retail, marketplaces.

Responsibilities

• Examine current retail and marketing data.
• Make markup of missing events for analytics.
• Be able to work in Adjust/ Tableau and similar.

Requirements

• 2+ years of experience in a similar role.
• Experience in such industries as food delivery, food tech, food retail, marketplaces.
• English level — B1.

What we offer

• Urgent exit to the project is required within 1 week after the offer.
• Service agreement and work remotely. It's a three-month contract. The contract can be prolonged if you show high results and professionalism.
• Payment in US dollars monthly.
• Full-time 5/2 and Arabic work week Sunday-Thursday.
• Vacation policy: Qatar Holiday Calendar, 28 days of vacation, and 10 sick-day-offs.
• Performance review providing twice a year: March and September.
• In the future the possibility of getting a Qatar ID and employee relocation to Doha, Qatar.

Stack

• Google Analytics.
• Adjust/ Tableau.

As a North America Client Partner at CleverTap Gaming, you will be responsible for managing a multi-million dollar book of business, including some of our most strategic mobile gaming accounts. Your core charter will be to function as a consultative advisor to your gaming clients, helping to guide them at a strategic level across their business and continuously drive more value from our platform and solutions, directly engaging with key executives and stakeholders.  You will own an expansion target for generating new ARR growth in key existing accounts, in addition to a retention target for retaining key accounts.  

What you will do:

• Drive growth and expansion at key strategic gaming accounts
• Build strategic account plans, identify and build exec. champions, isolate and mitigate risk of customer churn
• Establish credibility as a trusted advisor and gaming expert, conducting and leading regular executive business reviews in collaboration with the Customer Success Team
• Manage strategic contract renewals and retain critical clients
• Stay up to date on key Gaming industry trends, changes, and news
• Serve as the lead sponsor at strategic gaming accounts, coordinating with internal teams and resources to better support your customers and unlock more value
• Proactively work to mitigate risk within key accounts, increase client satisfaction, and produce referenceable client success stories to help the GTM teams with new logo acquisition.

Must have:

• Experience in Mobile Free To Play Games either as a Game Tech B2B SaaS or Professional Services provider, or experience in a business development capacity working for a game studio or publisher
• BA//BS degree or equivalent experience
• A minimum of 3 years as a Client Partner, Key Account Manager, or Strategic Account Executive managing and growing enterprise accounts
• High EQ and ability to build deep relationships with Clients
• Experience negotiating and closing large enterprise deals with complex sales cycles and diverse sets of business and technical stakeholders
• Experience managing internal workstreams, gathering product feature requirements, and key client deliverables
• A solution-oriented and inquisitive mindset, with deep attention to detail and organizational skills
• Comfortable digging into business goals, pain points, and processes, building deep knowledge around your client’s business and games
• A natural collaborator, adept at working cross-functionally with key internal stakeholders and teams in Solution Engineer, Customer Success, Product, Marketing, Alliances, and Technical Support
• You need to be passionate about games.
  

Good to have:

• Domain knowledge of mobile SDK’s
• MarTech or Product A/B testing and optimization experience (retention, engagement, and down-funnel monetization solutions)
• MarTech Agency or System Integrator experience
• West Coast Based
• Relationships in the Gaming space with mobile game studios and publishers
  

Who will you report to:

Senior Director of Global Gaming

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high-growth mobile technology space
• Innovate at scale, with learning opportunities

What is working at CleverTap like?

• Be a part of a global category creator - hyper growth B2B SaaS startup
• Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling  growth
• Innovate at scale, with learning opportunities and having fun along the way!

We're looking for an experienced full-time Frontend Engineering Manager to join our engineering team and build & lead the 3rd Frontend team. You should be an empathetic leader, have spent part of your career as a senior-level engineer, and want to help build & grow a team of high-performing engineers.

You should have senior-level (4 years+) experience building modern frontend applications, preferably using React or similar framework.

You should have significant experience (2 years+) leading and growing a team of engineers. You enjoy helping engineers thrive and grow in their roles. You should have a very good idea of how to run 1:1s with your direct reports and how to form strong relationships. You should be comfortable with giving continuous feedback and doing performance reviews. You are expected to grow the team as-needed and help lead a hiring process.

You have a track record of managing engineering teams that delivered great products and features. You should be very comfortable working with the Product and Design teams to formulate product ideas, skilled at writing & reviewing technical specifications, and planning work for your team. You can take on non-critical path technical work if time allows.

You’re comfortable working in a fast-paced environment with a medium-sized talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively, and collaborate in a fully distributed team.

You are located in an American, European or African time zone.

Bonus points if you have...

• Experience practicing the Shape Up product development methodology
• Experience scaling a small engineering team into a few teams
• Experience building JS-based mobile apps
• Built B2B SaaS products
• Experience with sales or sales tools

About the Role

• Manage and grow a team of 4-6 high-performing engineers (US and EU timezones), support them through 1:1s and continuous feedback, and empower their career growth.
• A mix of team leadership, people management, product ideation, project coordination, and maximum 10% of your time spent on non-critical path IC work.
• Work with a team of mostly-senior engineers, product managers, and designers to deliver great features.
• Manage and optimize development processes as the team grows.
• Participate in formulating a long-term frontend strategy.

Why work with us?

• Culture video
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative
• Our story and team

Our Values

• Build a house you want to live in -- Examine long-term thinking and action
• No BS -- Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others

How We Work Together

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
• Appreciation for Deep Work: *During your normal work day, not after a day of meetings*.
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

Your role will be to consistently deliver high quality and ultimately winning proposals for a range of sales opportunities across the business, and to manage the bidding process all the way through to the implementation of a winning bid.

What you will be doing:

• Aiding the qualification of opportunities to ensure best use of resource
• Communication of the bid process to all members of the bid team
• Ensuring the timely production of a bid responses and proposals (SQs, RFPs, ITTs)
• Development of a response structure and the allocation of responsibilities and timescales
• Quality assurance of written submissions; ensuring factual correctness and consistency of sales messages in line with business realities
• Co-ordination of responses to customer queries
• Close liaison with other departments including Sales, Sales Specialists, Pre- Sales, Project Management, Operations, Legal and Commercial
• Adherence to the Bid Review process
• Management of the bid governance and sign-off processes, ensuring that authorisers are kept informed of bid progress and are briefed in a timely fashion for sign-off
• Maintaining & Developing “boiler plate” content
• Aiding in maintenance of Bid Log
• Aiding in the provision of document production facilities on nominated sites

What do we need from you?

• Bid Management Experience
• Strong proven skills with Microsoft tools (in particular Word, PowerPoint, Excel
• Marketing Communications experience
• Customer facing experience
• Experience dealing with Senior Management & Director level staff
• Commercially aware and knowledge of a variety of commercial deal structures
• Ability to lead/ control conversation
• Ability to lead and motivate teams

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

Can you write short copy as well as Minor Threat? Do you play video games just for the soundtrack? We are looking for a Senior Midweight Digital Creative Copywriter to kick our users’ bedroom doors in with your words.

Key responsibilities:

• Reporting directly to the Lead Copywriter, you’ll ensure all copy briefs are met with quality writing that grabs our audience right in the emotions
• Working with every part of Muse Group to ensure the copy is sublime across ads, CRM, web, performance marketing, demo videos, articles, product and more.
• Taking part in marketing and product brainstorming to boost creativity in our ideas
• Using brand guidelines to write in the tone of voice needed for our varied audience
  

You:

• Self-driven, organised and proactive
• Highly creative and strategic, a non-traditional thinker
• A keen eye for detail, expert-level grammar and language skills
• Excellent communication and presentation skills, you take on feedback and build on it
• Confident in all media: 360 Campaigns, film scripts, CRM, SEO, both long and short-form
• A good knowledge of inclusive and accessible writing practices and able to write for a global audience
• A love of collaboration, working with designers, product and marketing teams to create the best possible outcome
• You could take on Dave Grohl as the ‘nicest person in music’
  

Required Experience:

• 5+ Years experience Copywriting in a creative advertising agency or in-house
• Excellent high-level conceptual thinking
• Native-level English fluency
• Brand, CRM, SEO, Social Media, & Performance Marketing, UX & UI
• You’re the biggest music fan of your friend group
  

CVs Turned up to 11:

• Creative and advertising awards
• An in-depth knowledge of music: basic music theory, experience with instruments and a love of multiple genres, from pop to rock to classical
• Ability to play an instrument yourself – so you really know our audience
  

We Offer:

• Creativity every day: we make products for musicians, artists and creators, and so each of us is a bit of a musician.
• Impact: the opportunity to influence the development of the music industry: we positively impact the lives of 400 million musicians around the world — and growing.
• Growth: we pay for specialized training, language lessons, conferences and books to help you upskill.
• Care: therapy for all employees and assistance in difficult life circumstances.
• Freedom: This is a remote role which means you can wear what you want, blast your music loud and jam during your lunch break

Prince once said “What’s missing in pop music is danger,” we think it’s the same with writing today. Do you have what it takes? Send us your CV and portfolio.

We are looking for an experienced Project Manager who can strengthen processes in the team of our flagship game Hero Wars. You will focus on building effective processes in the entire team to achieve the strategic goals of the product.

What you’ll be doing

• Challenging producer`s launch projects/features decisions
• Owning an ideas backlog and ensuring the design quality of these ideas
• Owning Product roadmap
• Managing the development and team-building processes
• Controlling over delivery and getting into plans
• Assisting in the product vision shaping by the producer
• Prioritizing backlog according to the producer's vision
• Highlighting problems / missing plans, etc., forming primary plans to solve these problems

We hope that you

• Worked in a similar position in Gamedev
• Have a basic understanding of how the product works and was responsible for monetization results
• Know and apply facilitation methodologies, Agile/SCRUM/Kanban practices
• Know and apply the methodologies of prioritization, grooming, ranking tasks and projects
• Know and practically design, and model business processes (for example, BPMN)
• Evaluate projects on financial basis models, P&L projects, and teams

Nice to have:

• Interacted with top-level team members (Team lead, Project manager)
• Willingness to build business value streams, the components of which are people, teams, and their interaction
• Creative thinking in your field of activity, while being able to direct the initiative in the direction indicated by the producer
• Responsibility for maximizing value by managing processes within the stream/destination and assisting destination software in setting goals
• Good knowledge of cause-and-effect relationships of the production process, ability to prevent the risks of making wrong decisions
• Ability to focus on the direction goals achieving formed by the Product Owner and organize teamwork and proper planning

What we offer

• Healthcare
  Medical care program (including dental service) or medical care compensation are available for you wherever you wish to work. The medical care program is also available for your family members if you choose to work from our official locations – Cyprus, Armenia, and Kazakhstan.
• Work, life, and balance
  We offer a fair amount of paid vacation days and sick leave. You can work at one of our comfortable offices in official locations or from home.
• Sports
  You can choose various sports activities like yoga, football, and volleyball in our official locations.
• Relocation support
  A relocation package is available for you if you decide to join us in one of our official locations.
• Skills improvement
  Let's learn languages: you can visit online English language courses. Greek and Armenian language lessons are available for everyone who works in Cyprus or Armenia. Our company encourages people of Nexters to take part in game jams, hackathons, and relevant conferences and meetups as expert speakers.
• Events
  Our events are legendary – ask anyone who already works at Nexters. There are strategic sessions, workshops, parties, contests, and other activities every year.
• Community & ESG
  We are proud of our local communities and support employees’ social initiatives. Dream big, act big: Nexters contribute to gaming’s positive impact on the world, hold a sustainability strategy, and take part in charity projects all over the world.
• ‍

Work format

In one of the company's offices in Cyprus, Armenia and Kazakhstan or remotely.

Reporting to the VP of Sales, the Director of Inside Sales will be responsible for building and growing our inside sales team supporting the U.S. and UK. You will also be responsible for setting standards, KPIs, selling strategies, and dashboards to measure overall outcomes. In addition to hiring and growing the sales team, your efforts will depend upon understanding the voice of the customer, aligning our solution value proposition, training the sales team and knowing when/how to leverage product experts to close a deal. You will embrace this fast moving industry by working with your sales team to position us for ongoing success.

You Will:

• Enhance the existing go-to market plan for our software solution, by building on the voice of our customer, understanding our technology and process solutions, understanding how the market competitively sells, and working alongside our experts to create a position of strength
• Set and achieve revenue targets according to the Company’s goals, sales conversion metrics, and monthly, quarterly, or annual sales goals
• Organize and orchestrate internal resources to obtain sales objectives
• Develop and continually optimize sales and channel profitability, partner recruitment, assessment, channel growth, technologies, and programs that quantifiably drive pipeline and new logo growth
• Maintain and provide accurate pipeline tracking within the department’s sales processes, including up-to-date data entry of leads and prospects, maximizing performance of channel partner campaigns, and leading strategic quarterly business reviews (QBRs)
• Work closely with the marketing team to develop meaningful sales content, sales tools and reports to that provide necessary information to key buyers including the CFO or Financial leaders in the organization
• Define and implement onboarding programs to efficiently onboard and reduce partner ramp time to productivity
• Meet and exceed established sales targets, including calls per day, meetings per month, and closing proposals and revenue targets
• Manage the department’s budget for planned travel, key customer meetings, etc
• Recruit, motivate, and evaluate professional and aggressive sales and channel staff
• Coach and mentor sales managers and professionals
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department’s goals

You Have:

• 5+ years of sales experience, preferably in business to business (B2B)
• 3+ years of experience building and managing scalable direct, indirect, and channel sales teams OR leading teams who were required to deploy solution selling methodologies
• Experience managing and/or architecting GTM strategies based upon the voice of the customer and industry competitive intelligence
• Demonstrates natural curiosity
• Has worked in an environment, where the sales process included partners, implementation and subject matter experts that were part of the deal team
• Experience architecting and implementing effective sales compensation models
• Metrics driven and prior experience with dashboard metric supervision and development
• Possess strong analytical skills with a growth mindset
• Possess the desire to make a profound impact on the company’s growth trajectory
• Ability to act strategically with demonstrated ability to influence the performance of an overall sales organization
• Ability to make decisions, follow-through, and measure outcomes

U.S. base salary range for this role is $150,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.
Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.  You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.  

Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.

In this job, you will bring these skills

• 8+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
• Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting, and resourcing / engagement models
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
• Previous experience with Internet and networking technologies and products, including email security products
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
• Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Relationship Building:

• Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
• With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
• Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience.

Success Criteria Alignment:

• Develop an accurate understanding of how a customer defines achieving success on the Abnormal platform in a mutually verifiable manner, treating such success criteria as a critical measure of health that is defined, maintained, reviewed, and acted upon in a proactive manner.
• Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally.

Account Success Planning:

• Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
• Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics).
• Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options.

Cross Functional Collaboration:

• Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.

Product Knowledge:

• Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
• Educate customers on the most relevant features and functionality related to their specific requirements.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Inclusion Matters

Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.